Dear All ,

Greetings!!
Please check Support Matrix for oracle Fusion Application Users .

Sub STEP 1 STEP 3

Module
Module Module Trainer Module Team Leader
Name Mobile Name Mobile
CRM Abhina
CX Abhinav / 9811300780 / v/ 9811300780 /
CPQ Param 9650231086 Mithile 7291994796
sh (IBD)
Order Entry
Vijay
Customer
pal / 9958385850 /
Manageme
Mithile 7291994796
nt
sh (IBD)
Order Pricing
Manageme Varun /
Aditya 9096869578 9017157111 /
nt & MDDP Mithile
Logistics 7291994796
sh (IBD)
WMS Varun 9017157111
Invoicing Vijaypa
9958385850
/Barcode l
I Supplier
Sourcing
Supplier
Procuremen Varun
Qualificatio Harpreet 8288003787 9017157111
t Sharma
n
Purchasing
Inventory
Manufactur Planning
Ajay 9999219297 MKM 8447224664
ing WIP
Expense
Account
Payable
Account
Receivable Mayan
Fixed Ram k/ 9868276600 /
Finance 9972917426
Assets /Abhinav Mithile 7291994796
Cash sh (IBD)
Manageme
nt
General
Ledger
Preventive
Asset Maintenan Amlend
Maintenanc ce Amlendu 8059507499 8059507499
u
e
Break
 Down
Maintenan
ce
Access to Rights
Oracle / Manageme 9891212636
Yashu /
WMS nt Sajeet 9953260630
Jitendra
Printer Printer
9899117957
Setup Setup

STEP-2
Support Mobile E-mail
Unit Name SPOC
98877665
Vijay Gupta
Unit 2 57 [email protected]
Pawan 88003643 pawan.khati@jaquar.
Unit 3 Khati 31 com
97850115 [email protected] 
Deepu / 25 / /
Janak 81408351 janakp-
Unit 5 39 [email protected]
98879547 [email protected]
Anil Saini
Unit 6 19 m
 

We would like to inform you that reference to trail mail, we have configured and defined the
Category/ Sub-Categories in techmate too for better support to the Oracle users. Please find the
details below for your ready reference.

The ticket will be first assigned to the Level 1 team member. You are all requested to check, update
and resolve the tickets in timely manner.  If L1 engineer needs to escalate the ticket to next Level
(i.e. Level2), he must need to put the remarks with valid justification in the ticket to transfer the
ticket to L2 team member.

For your more support, IT Helpdesk will share the Dashboard of In-Progress Tickets of Oracle with
the team every three hours.

Techmate Level 1 Level 2

Techmate Sub-Category
Category Module Trainer Module Team Leader
Name Mobile Name Mobile
CX-CRM Abhinav / 9811300780
Abhinav / Mithilesh (IBD) 9811300780 / 72
CX-CPQ Param 9650231086
OM&L - Order Entry
OM&L - Cust Mgmt. Vijay pal / Mithilesh (IBD) 9958385850 / 72
Oracle-UAT
OM&L - Pricing
Aditya 9096869578
OM&L -  MDDP Varun / Mithilesh (IBD) 9017157111 / 72
OM&L - WMS Varun 90171571
OM&L - Inv./Barcode Vijaypal 99583858
PO - I Supplier Harpreet 8288003787 Varun Sharma 90171571
 PO - Sourcing
PO - Supplier Qualification
PO - Purchase Order
PO - Inventory
MFG - Planning
Ajay 9999219297 MKM 84472246
MFG - WIP
Finance - I Expense
Finance - Acct. Payable
Finance - Acct. Receivable Ram Krishna / 9972917426
Mayank/ Mithilesh (IBD) 9868276600 / 72
Finance - Fixed Assets Abhinav 9811300780
Finance - Cash Mgmt.
Finance - General Ledger
Asset Management - Break
Down Maint. Amlendu 8059507499 Amlendu 80595074
Asset Management - PM
Access Rights
ID Creation 9891212636
Yashu /
ID Deletion 9899117957 Sajeet 99532606
Jitender
Login Issue
Printer Setup

STEP-2
Mobile E-mail
Unit Name Support SPOC
Unit 2 Vijay Gupta 9887766557 [email protected]
Unit 3 Pawan Khati 8800364331 [email protected]
9785011525 / [email protected]  /
Deepu / Janak
Unit 5 8140835139 [email protected]
Unit 6 Anil Saini 9887954719 [email protected]