Scribd
Upload
52 views2 pages

Magda Neagu: Experience

Magda Neagu has experience as a Customer Service Representative for Hewlett Packard Enterprise in Romania from November 2014 to October 2015. In this role, she acted as a first point of contact for customers, resolved operational issues, engaged with other teams to solve problems, and represented her team as a subject matter expert. She has education in landscape architecture, industrial design, and product design from universities in Romania and Belgium.

Uploaded by

Muskan Manchanda
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
52 views2 pages

Magda Neagu: Experience

Magda Neagu has experience as a Customer Service Representative for Hewlett Packard Enterprise in Romania from November 2014 to October 2015. In this role, she acted as a first point of contact for customers, resolved operational issues, engaged with other teams to solve problems, and represented her team as a subject matter expert. She has education in landscape architecture, industrial design, and product design from universities in Romania and Belgium.

Uploaded by

Muskan Manchanda
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

 

Contact
Magda Neagu
www.linkedin.com/in/magda- Landscape Architect
neagu-34a245a5 (LinkedIn) Romania

Top Skills Experience


French
Customer Service Hewlett Packard Enterprise
HP Customer Service Representative (French)
November 2014 - October 2015 (1 year)
Bucharest, Romania
Languages
- Act as a first point of contact for regular, on-going customer accounts and
English (Full Professional)
some "top-tier" customers, on daily operational matters.
French (Full Professional)
- Resolve operational issues that may arise from the end-to-end sales process
Romanian (Native or Bilingual)
(e.g., order status, returns, and deliveries, invoicing, returns, and financial
Spanish (Elementary)
postsales programs).
- Engage with other functions and organizations to resolve issues (e.g., sales
teams, supply chain, logistics) as they relate to customer support.
- Act as a point of contact for a Order Management and trains team members.
- Contribute to efforts to optimize current processes, often collaborating with
other groups within HP to improve day-to-day activities.
- Represent team as a subject matter expert on internal processes to other
functions and organizations.
- Handle customers with moderately complex issues, including some "top-tier"
customers (customers with strategic importance and complex relationships).
- Communicate with both internal and external customers at the individual
contributor and management levels.

Education
Universitatea „Politehnica” din București
Master's Degree, Industrial and Product Design · (2014 - 2016)

Haute Ecole Charlemagne


Landscape Architecture · (2013 - 2014)

Universitatea de Științe Agronomice și Medicină Veterinară din


București
Bachelor's Degree, Landscape Architecture · (2010 - 2014)

  Page 1 of 2
   

Activity
03/14/2022, Muskan Manchanda added candidate to customer care
executive

03/14/2022, Viewed by Muskan Manchanda

  Page 2 of 2

You might also like