SAWLA POLY TECHNIC COLLEGE

INFORMATION TECHNOLOGY SUPPORT

SERVICE Level II

Session plan
TTLM Code: ICT ITSS2 TTLM
Session Plan-1 (M01-LO1)
Unit of Competency : Operate Database Application

Module-1 Title : Operating Database Application

LO 1 : Create database objects
Session Objectives: At the end of this session the learners shall be able to –

 Open and design database application incorporating basic

designprinciples
 Create database object according to database usage, as well as
user requirements
 Modify database object as required
 Add and modify data in a table according to information
requirements
 Add, modify and delete records as required
 Save and compile database objects

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

Body 10 mins Introduction to the Module

Individual Learning

Opening and designing DB application and

20 mins Individual Learning
principles

35 mins Creating DB objects

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-2 (M01-LO2)

Unit of Competency : Operate Database Application

Module-1 Title : Operating Database Application

LO 2 : Customize basic settings
Session Objectives: At the end of this session the learners shall be able to –

 Adjust page layout to meet user requirements

 Open and View different toolbars
 Format font as appropriate for the purpose of the database
entries

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

Body 20 mins Adjusting page layout Individual Learning

20 mins Opening and viewing different toolbar Individual Learning

20 mins Formatting Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-3 (M01-LO3)

Unit of Competency : Operate Database Application

Module-1 Title : Operating Database Application

LO 3 : Create reports
Session Objectives: At the end of this session the learners shall be able to –

 Design reports to present data in a logical sequence or manner

 Modify reports to include/exclude additional requirements
 Distribute reports to appropriateperson in a approved format

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

20 mins Designing reports to present data in logical Individual Learning

sequences
20 mins Modifying reports Individual Learning

20 mins Distributing reports Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM

Session Plan-4 (M01-LO4)

Unit of Competency : Operate Database Application

Module-1 Title : Operating Database Application

LO 4 : Create forms
Session Objectives: At the end of this session the learners shall be able to –

 Use wizard to create a simple form

 Open and record existing database through a simple form
modified
 Rearrange objectswithin the form to accommodate information
requirements

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

20 mins Creating Wizard Form Individual Learning

20 mins Opening and records Existing Individual Learning

20 mins Rearranging objects Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM

Session Plan-5 (M01-LO5)

Unit of Competency : Operate Database Application

Module-1 Title : Operating Database Application

LO 5 : Retrieve information
Session Objectives: At the end of this session the learners shall be able to –
  Access existing database and locate required records
 Create simple query and retrieve required information
 Develop query with multiple criteria and retrieve required
information
 Select data and display appropriately

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

20 mins Accessing and requiring Existing DB records

Individual Learning

20 mins Creating simple query

20 mins Developing query with multiple criteria

Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM

Session Plan-6 (M02-LO1)

Unit of Competency : Update and Document Operational Procedures

Module-2 Title : Updating and Documenting Operational Procedures

LO 1 : Assess technical and user documentation
Session Objectives: At the end of this session the learners shall be able to –
  Review current version of technicaland user documentation
based on the latest operational procedures.
 Compare accuracy of technicaland user documentation with
current systemfunctionality.
 Identify and document inaccuracies for future reference.

Activities Nominal Contents Methods

Duration

Introduction 10mins Introduction to the module Orientation

Body 20 mins Reviewing current version of technical and user Individual Learning
documentation
Comparing accuracy of technical and user
20 mins documentation’s with the current system Individual Learning
functionality

20 mins Identifying and documenting inaccuracies for Individual Learning

future reference
Evaluation 25mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM

Session Plan-7(M02-LO2)
Unit of Competency : Update and Document Operational Procedures

Module-2 Title : Updating and Documenting Operational Procedures

LO 2 : Update procedures
Session Objectives: At the end of this session the learners shall be able to –
  Determine operational procedure requirements using review
outcomes.
 Develop/update operating procedures for the system.
 Sumit proposed operating procedures to appropriate person.

Activities Nominal Contents Methods

Duration

Introduction 10mins Introduction to the module Orientation

Body 20 mins Determining operational procedure requirement

Individual Learning

20 mins Developing /updating operating procedures for Individual Learning

the system
20 mins Submitting proposed procedures Individual Learning

Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM

Session Plan-8 (M02-LO3)

Unit of Competency : Update and Document Operational Procedures

Module-2 Title : Updating and Documenting Operational Procedures

LO 3 : Update documentation
Session Objectives: At the end of this session the learners shall be able to –

 Review feedback and make appropriate changes as needed.

 Update technical anduser documentation to incorporate
changes.
 Submit technical and user documentationto appropriate
personfor final approval.
 Distribute technicalanduser documentation as agreed with
appropriate person.

Activities Nominal Contents Methods

Duration

Introduction 10mins Introduction to the module Orientation

Body 20 mins Reviewing and making appropriate feedback

changes Individual Learning

20 mins Updating technical and user documentation Individual Learning

Submitting technical and user documentation

20 mins Individual Learning
for final approval
Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM

Session Plan-9 (M03-LO1)

Unit of Competency : Administrate Network and Hardware Peripherals

Module-3 Title : Administering Network and Hardware Peripherals

LO 1 : Confirm requirements of client
Session Objectives: At the end of this session the learners shall be able to –
  Identify and confirm client peripheral requirements in
accordance with organizational standards.
 Document clientrequirements and peripheralsneeded in line
with organizational standardsand report findings to the
appropriate person.
 Verify clientrequirements with appropriate personin line with
organizational standardsand reporting procedures.
 Cover action taken to ensure clientsupport expectations by
vendor warranty and support services.

Activities Nominal Contents Methods

Duration

Introduction 10mins Introduction to the module Orientation

Body 50 mins Identifying and confirming client peripherals

Individual Learning

Documenting client requirements and

30 mins Individual Learning
peripherals
20 mins Verifying client requirements Individual Learning

20 mins Ensuring warranty and supply services Individual Learning

Evaluation 50mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-10 (M03-LO2)

Unit of Competency : Administrate Network and Hardware Peripherals

Module-3 Title : Administering Network and Hardware Peripherals

LO 2 : Obtain required peripherals
Session Objectives: At the end of this session the learners shall be able to –
  Obtain peripherals under instruction from appropriate person.
 Enter peripherals into equipmentinventory according
toorganizational standards.
 Validate contents of delivered components and physical
contents that match the packing list and resolve discrepancies if
necessary.
 Store peripherals according to vendor/manual guidelines.

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

20 mins Obtaining peripherals Individual Learning

20 mins Entering peripherals into equipment inventory Individual Learning

20 mins Validating components Individual Learning

20 mins Reserving discrepancies Individual Learning

20 mins Storing peripherals Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-11 (M03-LO3)

Unit of Competency : Administrate Network and Hardware Peripherals

Module-3 Title : Administering Network and Hardware Peripherals

LO 3 : Connect hardware peripherals
Session Objectives: At the end of this session the learners shall be able to –
  Verify timeframe for installation schedule with the client
requirement.
 Remove old peripherals if they are being replaced with
minimal disruption to clients, taking into account
environmental considerationsand OHS standards.
 Connect new peripherals with minimum disruption to clients,
taking into account operating systemprocedures.
 Configure the computer to accept the new peripheralsbased on
business requirement
 Test hardware peripherals and confirm to clientsatisfaction, pay
particular attention to possible impact on other systems and
make adjustments as required.

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

20 mins Verifying installation schedule Individual Learning

30 mins Removing old peripherals Individual Learning

40 mins Environmental considerations Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM

Session Plan-12 (M03-LO4)

Unit of Competency : Administrate Network and Hardware Peripherals

Module-3 Title : Administering Network and Hardware Peripherals

LO 4 : Install peripherals to a network
Session Objectives: At the end of this session the learners shall be able to –
  Plan location of peripheralsto provide appropriate services to
usersand to take into consideration OHS standards.
 Connect peripherals to network, using vendor-approved
method and technology.
 Connect peripheralsto computers in the network using parallel,
serial or other direct connection methods appropriate for the
job order.
 Test peripherals for correct operation based on client’s
specifications.

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

2 hrs Plan peripheral location Individual Learning

1 hrs Connecting peripheral to a network Individual Learning

Evaluation 50mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM

Session Plan-13 (M03-LO5)

Unit of Competency : Administrate Network and Hardware Peripherals

Module-3 Title : Administering Network and Hardware Peripherals

LO 5 : Configure peripheral services
Session Objectives: At the end of this session the learners shall be able to –
  Install requiredsoftware to manage local and network-
connected peripherals according to business requirement
software peripherals according to business requirement.
 Use meaningful names for peripheralsand control queues
 Configure security and access to allow appropriate users to
make use of peripherals.
 Configure workstation for peripheralsto allow applicationsto
work with peripherals.

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

Body 2 hrs Install required software Individual Learning

1 hrs Configuring access and security Individual Learning

50 mins Configuring work stations Individual Learning

2 hrs Installing applications Individual Learning

Evaluation 1 hrs Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-14 (M03-LO6)

Unit of Competency : Administrate Network and Hardware Peripherals

Module-3 Title : Administering Network and Hardware Peripherals

LO 6 : Administer and support peripheral services
Session Objectives: At the end of this session the learners shall be able to –
  Assign priority to control queues based on organizational
requirement.
 Configure settings on the network to create maintenance
schedules, usage logs, and cost center usage statistics
 Demonstrate methods to the user for using peripheral services
from their applicationor workstation

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

Body 30 mins Assigning priorities Individual Learning

50 mins Configuring setting on the network Individual Learning

20 mins Demonstrating methods for the user Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM

Session Plan-15 (M03-LO7)

Unit of Competency : Administrate Network and Hardware Peripherals

Module-3 Title : Administering Network and Hardware Peripherals

LO 7 : Maintain peripherals and fix common problems
Session Objectives: At the end of this session the learners shall be able to –
  Establish a regular maintenance schedule and followed as
recommended by peripheral manufacturer.
 Replace consumables and components when required.
 Fix peripheral mishaps (unfortunate accident) and malfunctions
based on procedure.
 Monitor peripheral usage and traffic and recommend additional
peripheralsif needed.
 Determine and rectify failures of peripheralservices or devices
as required.

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

Establishing regular maintenance schedule
20 mins Individual Learning

20 mins Replacing consumables and components Individual Learning

20 mins Fixing unfortunate accident and malfunctions Individual Learning

20 mins Recommending peripheral usage Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM

Session Plan-16 (M03-LO8)

Unit of Competency : Administrate Network and Hardware Peripherals

Module-3 Title : Administering Network and Hardware Peripherals

LO 8 : Use and maximize operating system
Session Objectives: At the end of this session the learners shall be able to –
  Configure operating system to suit the working environment,
including but not limited to setting variables.
 Install, upgrade and uninstall application software, to suit the
working environment.
 Use both graphical user interface and the command line
interface to perform basic tasks based on clients.
 Use operating system and third-party utilities based system
requirement.
 Customize graphical user interface based on clients.

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

2 hrs Configuring operating system Individual Learning

2 hrs Operating application soft wares Individual Learning

Working with graphical user interface and
1 hrs Individual Learning
command line

50 mins Using operating system utilities Individual Learning

1 hrs Customizing graphical user interface Individual Learning

Evaluation 1 hrs Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-18 (M03-LO9)

Unit of Competency : Administrate Network and Hardware Peripherals

Module-3 Title : Administering Network and Hardware Peripherals

LO 9 : Support input and output devices
Session Objectives: At the end of this session the learners shall be able to –

 Set-up input and output devices and check functionality based

on requirement.
 Install drivers as appropriate and checked functionality based
vendor manuals.
 Ensure drivers to be properly working

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

Setting up and check devices Individual Learning
30 mins

30 mins Installing drivers and checking functionality Individual Learning

based vendor manuals
30 mins Ensuring drivers Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-19 (M04-LO1)

Unit of Competency : Care for Network and Computer Hardware

Module-4 Title : Caring for Network and Computer Hardware

LO 1 : Identify computer hardware components
Session Objectives: At the end of this session the learners shall be able to –

 Identify External hardwarecomponents and peripherals based

on business requirement
 Identify Internal hardware components as needed
 Review, record and apply requirements specified by
hardwaremanufacturers where appropriate.
 Determine and record quality standards of hardware
components and associated peripherals.
 Determine and establish relationship of computer hardware and
software for proper functioning of the system
 Determine, record and apply Safe work practices, taking into
account legal and manufacturer requirements

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

30 mins Introduction to computer hardware Individual Learning

20 mins Determining safe workplaces Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-20 (M04-LO2)

Unit of Competency : Care for Network and Computer Hardware

Module-4 Title : Caring for Network and Computer Hardware

LO 2 : Establish location requirements for hardware and peripherals
Session Objectives: At the end of this session the learners shall be able to –
  Determine and apply suitable environmental conditions for
hardware and peripherals
 Consider general orientation and proper functioning of
different computer platforms in locating computer
 Determine and apply systemprotection devicesto keep
hardware form damage.
 Determine requirements and apply when moving hardware.
 Determine and apply Suitable storage principles for
hardwareand associated peripherals and media.
 Consider and apply Business requirements in respect of
hardware location
 Consider functions of computer hardware and associated
OHSstandards andenvironmentalconcerns.

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

20 mins Computer plat forms Individual Learning

20 mins Determine system protection devices Individual Learning

20 mins Preventive maintenance Individual Learning

20 mins Storage principles Individual Learning

30 mins Considering business requirement Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM

Session Plan-21 (M04-LO3)

Unit of Competency : Care for Network and Computer Hardware

Module-4 Title : Caring for Network and Computer Hardware

LO 3 : Monitor threats to the network
Session Objectives: At the end of this session the learners shall be able to –

 Use third-party software or utilities to evaluate and report on

system security
 Review logs and audit reports to identify security threats
 Carry-out spot checks and other security strategiesto ensure
that procedures are being followed
 Investigate and implement inbuilt or additional encryption
facilities
 Prepare and present an audit report and recommendations to
appropriate person
 Obtain approval for recommended changes to be made

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

20 mins Using software utilities Individual Learning

2 hrs Identifying security threats Individual Learning

1 hrs Implementing encryption facilities Individual Learning

Evaluation 35 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM

Session Plan-24 (M04-LO4)

Unit of Competency : Care for Network and Computer Hardware

Module-4 Title : Caring for Network and Computer Hardware

LO 4 : Establish maintenance practices
Session Objectives: At the end of this session the learners shall be able to –
  Determine maintenance requirements specified by the
equipment manufacturer.
 Produce maintenanceschedules including removal of dust and
grease build –up.
 Perform diagnostic functions including replacing suspect
componentswith other serviceable componentsand reloading of
associated software.
 Configure software security settings to prevent destructive
software from infecting the computer.
 Determine unserviceable components whether replaceable
through warranty, replacement or upgrade
 Perform diagnostic functions using the operating systemand
third-party diagnostic tools for recommended changes to be
made..

Activities Nominal Contents Methods

Duration
Introduction 15 mins Introduction to the module Orientation

Body Determining maintenance requirements of

20 mins equipment specification Individual Learning

20 mins Scheduling maintenance procedures Individual Learning

50 mins Diagnostic functions Individual Learning

40 mins Configuring security setting Individual Learning

20 mins Determine unserviceable components Individual Learning

Evaluation 50 mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-25 (M05-LO1)

Unit of Competency : Access and Use Internet

Module-5 Title : Accessing and Using Internet

LO 1 : Access internet
Session Objectives: At the end of this session the learners shall be able to –
  Open Internet browser and set up a home page of personal
choice by setting internet options
 Adjust display/view modes to suit personal requirements
 Modify Toolbar to meet user and browsing needs
 Assess particular site and retrieve data
 Load or unload Images depending on modem speed, computer
and browser capabilities
 Open URL to obtain data and browse link
 Delete cookies and history of internet browser as precaution
from virus infection

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

30 mins Introduction to internet Individual Learning

30 mins Opening Internet browser Individual Learning

30 mins Setting internet options Individual Learning

20 mins Adjusting display/view modes Individual Learning

30 mins Modifying Toolbar Individual Learning

20 mins Accessing and retrieving site data Individual Learning

20 mins Loading Images Individual Learning

20 mins Opening URL Individual Learning

20 mins Deleting cookies and history of internet browser Individual Learning

Evaluation 1 hrs Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
Session Plan-26 (M05-LO2)
Unit of Competency : Access and Use Internet

Module-5 Title : Accessing and Using Internet

LO 2 : Search internet
Session Objectives: At the end of this session the learners shall be able to –

 Open search engines and define search requirements using a

range of search parameters
 Save search results and present as a report according to the
information required
 Create bookmarks for required web page and save in associated
bookmark folder
 Modify page set up options and print the web page or the
required information.
 Shut down and exit browser
 Observe OHS and netiquette principles through the process

Activities Nominal Contents Methods

Duration

Introduction 15 mins Introduction to the module Orientation

Body 30 mins Search parameters Individual Learning

50 mins Opening and defining Search engines Individual Learning

20 mins Saving and presenting search results Individual Learning

20 mins Creating Bookmarks Individual Learning

20 mins Modifying Page set up options Individual Learning

20 mins Shutting down and exiting browser Individual Learning

20 mins Observing OHS and netiquette principles Individual Learning

Evaluation 50mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM

Session Plan-27 (M06-LO1)

Unit of Competency : Implement Maintenance Procedures

Module-6 Title : Implementing Maintenance Procedures

LO 1 : Determine best practices for equipment and software maintenance
Session Objectives: At the end of this session the learners shall be able to –

 Identify equipmentand software to be maintained and

implemented processes to ensure future acquisitions of
equipment and software.
 Identify vendor documentation, peer organizations or research
information detailing best practicesin equipment and software
maintenance to improve system performance and reliability.
 Obtain requirements from user in the area of equipment
maintenance and reliability.
 Document procedures for maintenance based upon best
practices.

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body 20 mins Overview of maintenance procedures Individual Learning

Identifying equipment and software to be
20 mins Individual Learning
maintained
20 mins Identifying implemented processes Individual Learning
Identifying vendor documentation, peer
20 mins Individual Learning
organizations or research information
Obtaining Requirements in the area of
20 mins Individual Learning
equipment maintenance and reliability
Documenting Procedures
20 mins Individual Learning
Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM

Session Plan-28 (M06-LO2)

Unit of Competency : Implement Maintenance Procedures

Module-6 Title : Implementing Maintenance Procedures

LO 2 : Revise practices, where appropriate
Session Objectives: At the end of this session the learners shall be able to –

 Monitor and review maintenance operation where appropriate.

 Identify problem areas including failures to meet service-level
agreements, and consider changes to maintenance procedures.
 Assess changes in consultation with user, support staff and
third party suppliers.
 Design and implement improvements to maintenance
procedures.

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body 20mins Monitoring and reviewing Maintenance Individual Learning

operation
30 mins Identifying Problems to meet service-level Individual Learning
agreements
20 mins Considering changes to maintenance procedures Individual Learning

20 mins Assessing changes Individual Learning

 Designing and implementing Improvements to
20 mins
maintenance procedures Individual Learning

Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM

Session Plan-29 (M06-LO3)

Unit of Competency : Implement Maintenance Procedures

Module-6 Title : Implementing Maintenance Procedures

LO 3 : Identify and analyze IT system components to be maintained
Session Objectives: At the end of this session the learners shall be able to –

 Determine and document warranty status of components and/or

software according to vendor, project or organizational
requirements.
 Review system architecture and configuration documentation
for currency status.
 Identify critical components and/or software and document
recommendations regarding possible service arrangements.

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body 20 mins Determining and documenting warranty status Individual Learning

of components and/or software

30 mins Reviewing System architecture and Individual Learning

configuration documentation
20 mins Identifying Critical components and/or software
Individual Learning
and documenting recommendations
Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

  Learning Guide
 TTLM

Session Plan-30 (M06-LO4)

Unit of Competency : Implement Maintenance Procedures

Module-6 Title : Implementing Maintenance Procedures

LO 4 : Apply maintenance procedures
Session Objectives: At the end of this session the learners shall be able to –

 Create preventative maintenance schedule based on cost,

business and service-level agreements requirements
 Identify and apply specific and appropriate maintenance
procedure based on cost, business and service-level agreements
requirements
 Document and submit recommended procedures for approval
in accordance with organizational requirements and service-
level agreement
 Orient implementing staff on the procedures and ensured to
follow the maintenance schedule
 Observe OHS throughout the process

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body 20 mins Creating Preventative maintenance schedule Individual Learning

20 mins Identifying and applying Specific and Individual Learning

appropriate maintenance procedure

20 mins Documenting recommended procedures and Individual Learning

submitting for approval
Implementing staff are oriented on the
20 mins procedures and ensured to follow the Individual Learning
maintenance schedule
20 mins Occupational Health Safety (OHS) is
observed throughout the process Individual Learning
Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources  Learning Guide

 TTLM
Session Plan-31 (M07-LO1)
Unit of Competency : Maintain Equipment and Consumables

Module-7 Title : Maintaining Equipment and Consumables

LO 1 : Clean equipment
Session Objectives: At the end of this session the learners shall be able to –

 Access and verify cleaning supplies for usability on the

selected equipment
 Record and document maintenance actions undertaken
according to organizational procedures
 Clean equipment as per manufacturer specifications and in line
with organizational manuals

Activities Nominal Contents Methods

Duration
20 mins Introduction to maintain equipments and
Introduction Orientation
consumables
Body Accessing and verifying cleaning equipment
40 mins supplies Individual Learning

Recording and documenting Maintenance

20 mins actions Individual Learning

Cleaning equipments as per manufacturer

20 mins specifications and in line with organizational Individual Learning
manuals

Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM
Session Plan-32 (M07-LO2)

Unit of Competency : Maintain Equipment and Consumables

Module-7 Title : Maintaining Equipment and Consumables

LO 2 : Replace and maintain consumables and supplies
Session Objectives: At the end of this session the learners shall be able to –

 Access consumablesfrom storage points and record usage

information in line with organizational procedures
 Replace consumables when needed and log the action
undertaken
 Dispose of consumables following environmental guidelines
 Test equipment to ensure it is in working order at set time
periods and in line with organizational procedures

Activities Nominal Contents Methods

Duration
10 mins
Introduction Orientation
Introduction to the module
Body 30 mins Accessing consumables Individual Learning

20 mins Replacing consumables Individual Learning

Dispose of consumables following
20 mins Individual Learning
environmental guidelines
20 mins Testing equipment
Individual Learning

Evaluation 40mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM
Session Plan-33 (M07-LO3)
Unit of Competency : Maintain Equipment and Consumables

Module-7 Title : Maintaining Equipment and Consumables

LO 3 : Maintain equipment
Session Objectives: At the end of this session the learners shall be able to –

 Identify equipmentwhich requires maintenance

 Maintain equipmentas required by organizational guidelines
and manufacturer specifications.
 Document maintenance procedures as required by
organizational guidelines.
 Exercise care to prevent interruption of business activities
during maintenance procedures
 Store unused equipmentdevices in line with manufacturer
specifications and organizational guidelines

Activities Nominal Contents Methods

Duration
10 mins
Introduction Orientation
Introduction to the module
Body Identifying equipment which requires
20 mins Individual Learning
maintenance
20 mins Maintaining equipment Individual Learning

20 mins Documenting maintenance procedures Individual Learning

Exercising care to prevent interruption of
20 mins Individual Learning
business activities
20 mins Storing unused equipmentdevices
Individual Learning

Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM
Session Plan-34 (M08-LO1)

Unit of Competency : Apply Problem -Solving Techniques to Routine Malfunction

Module-8 Title : Applying Problem -Solving Techniques to Routine Malfunction

LO 1 : Identify problems
Session Objectives: At the end of this session the learners shall be able to –

 Identify Hardware, software, useror procedural problemareas

to appropriate personin the organization
 Define and determine problems to be investigated
 Identify and document current conditions of the
hardware,software, userand problems are objectively

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body 20 mins Hardware problems Individual Learning

20 mins Software Problems Individual Learning

User or procedural problem
20 mins Individual Learning

20 mins Defining and Determining Problems Individual Learning

20 mins
DocumentingCurrent conditions Individual Learning

Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

Resources
 Learning Guide
 TTLM
Session Plan-35 (M08-LO2)
Unit of Competency : Apply Problem -Solving Techniques to Routine Malfunction

Module-8 Title : Applying Problem -Solving Techniques to Routine Malfunction

LO 2 : Determine fundamental / root causes of the problem

Session Objectives: At the end of this session the learners shall be able to –
 Identify possible causes based on experience and the use of
diagnostic toolsand analytical techniques.
 Develop possible cause statements based on findings
 Identify fundamental causes per results of diagnosis and
investigation conducted

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body 20 mins Identifying possible causes Individual Learning

20 mins Using diagnostic toolsand analytical techniques. Individual Learning

20 mins Developing possible cause statements Individual Learning

Conducting results of diagnosis and
20 mins
investigation Individual Learning

Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-36 (M08-LO3)

Unit of Competency : Apply Problem -Solving Techniques to Routine Malfunction

Module-8 Title : Applying Problem -Solving Techniques to Routine Malfunction

LO 3 : Recommend solutions to problem

Session Objectives: At the end of this session the learners shall be able to –

 Identify potential solutionsto problems.

 Develop,document, rank and present recommendations about
possible solutions to the appropriate person for decision
 Plan implementation and evaluation of solutions
 Document and submit recommended solutionsto the
appropriate personfor confirmation

Activities Nominal Contents Methods

Duration
10 mins Introduction to the module
Introduction Orientation

Body 20 mins Identifying Potential solutions Individual Learning

Developing, Documenting, Ranking
20 mins Individual Learning
Recommendations
20 mins Planning Implementation Individual Learning

20 mins Evaluating of solutions Individual Learning

20 mins Documenting and submitting Recommended

solutions Individual Learning

Evaluation 30mins Accomplishment of Lap Test Individual Activity

Summary 5 mins Wrap – up and feedback Mentoring

 Learning Guide
 TTLM

Session Plan-37 (M09-LO1)

Unit of Competency : Participate in Workplace Communication

Module-9 Title : Participating in Workplace Communication

LO 1 : Obtain and convey workplace information
Session Objectives: At the end of this session the learners shall be able to –
  Access specific and relevant information from appropriate
sources
 Use effective questioning , active listening and speaking skills
to gather and convey information
 Use appropriate medium to transfer information and ideas
 Use appropriate non- verbal communication
 Identify and follow appropriate lines of communicationwith
supervisors and colleagues
 Use defined workplace procedures for the location and storage
of information
 Carry out personal interaction clearly and concisely

Activities Nominal Contents Methods

Duration
0 mins
Introduction Orientation

Body 0 mins Individual Learning

0 mins Individual Learning

0 mins
Individual Learning

Evaluation 0 mins Individual Activity

Summary 0 mins Mentoring

Resources

Session Plan-38 (M09-LO2)

Unit of Competency : Participate in Workplace Communication

Module-9 Title : Participating in Workplace Communication

LO 2 : Participate in workplace meetings and discussions
Session Objectives: At the end of this session the learners shall be able to –
 Attend to team meetings on time as scheduled.
 Clearly express own opinions and listen to those of others
without interruption.
 Consistent meeting of inputs with the meeting purpose and
establish protocols.
 Conduct workplace interactions in a courteous manner.
 Ask and respond to questions about simple routine
workplace procedures and maters concerning working
conditions of employment.
 Interpret and implement meetings outcomes based on work
place guideline.

Activities Nominal Contents Methods

Duration
0 mins
Introduction Orientation

Body 0 mins Individual Learning

0 mins Individual Learning

0 mins
Individual Learning

Evaluation 0 mins Individual Activity

Summary 0 mins Mentoring

Resources

Session Plan-39 (M09-LO3)

Unit of Competency : Participate in Workplace Communication
Module-9 Title : Participating in Workplace Communication
LO 3 : Complete relevant work related documents
Session Objectives: At the end of this session the learners shall be able to –
 Complete accurately and legibly the range of forms relating to
conditions of employment
 Record workplace data on standard workplace forms and
documents.
 Use basic mathematical processesfor routine calculations.
 Identify and act upon properly the errors in recording
information on forms/ documents
 Complete reporting requirements to supervisor according to
organizational guidelines.

Activities Nominal Contents Methods

Duration
0 mins
Introduction Orientation

Body 0 mins Individual Learning

0 mins Individual Learning

0 mins
Individual Learning

Evaluation 0 mins Individual Activity

Summary 0 mins Mentoring

Resources

Session Plan-40 (M10-LO1)

Unit of Competency : Work in Team Environment
Module-10 Title : Working in Team Environment
LO 1 : Describe team role and scope
Session Objectives: At the end of this session the learners shall be able to –

 Identify the role and objective of the team from available

sources of information
 Identify team parameters, reporting relationships and
responsibilities from team discussions and appropriate external
sources

Activities Nominal Contents Methods

Duration
0 mins
Introduction Orientation

Body 0 mins Individual Learning

0 mins Individual Learning

0 mins
Individual Learning

Evaluation 0 mins Individual Activity

Summary 0 mins Mentoring

Resources
 Session Plan-41 (M10-LO2)
Unit of Competency : Work in Team Environment

Module-10 Title : Working in Team Environment

LO 2 : Identify own role and responsibility within team
Session Objectives: At the end of this session the learners shall be able to –

 Identify individual role and responsibilities within the team

environment .
 Identify and recognize roles and responsibility of other team
members.
 Identify reporting relationships within team and external to
team.

Activities Nominal Contents Methods

Duration
0 mins
Introduction Orientation

Body 0 mins Individual Learning

0 mins Individual Learning

0 mins
Individual Learning

Evaluation 35 mins Accomplishment of LAP Test Individual Activity

Summary 5 mins Wrap-up and Feedback Mentoring

Resources  CIM Operation Manual


 Learning Guide

Session Plan-42 (M10-LO3)

Unit of Competency : Work in Team Environment

Module-10 Title : Working in Team Environment

LO 3 : Work as a team member
Session Objectives: At the end of this session the learners shall be able to –

 Use effective and appropriate forms of communications and

undertake interactions with team members who contribute to
known team activities and objectives
 Make effective and appropriate contributions to complement
team activities and objectives, based on individual skills and
competencies and workplace context
 Observe protocols in reporting using standard operating
procedures
 Make contribution to the development of team work plans
based on understanding of team’s role and objectives and
individual competencies of the members.

Activities Nominal Contents Methods

Duration
0 mins
Introduction Orientation

Body 0 mins Individual Learning

0 mins Individual Learning

0 mins
Individual Learning

Evaluation 35 mins Accomplishment of LAP Test Individual Activity

Summary 5 mins Wrap-up and Feedback Mentoring

Resources  CIM Operation Manual


 Learning Guide