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Quality Engineer

William Lugo has over 15 years of experience in quality management. He has a trac k record of improving processes, ensuring quality standards, and strengthening c lient relationships. Lugo is proficient in Lean, Six Sigma, and statistical meth ods. He has extensive experience implementing quality systems and achieving cert ifications. Lugo is seeking new opportunities where he can contribute his leader ship and problem-solving skills.

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287 views3 pages

Quality Engineer

William Lugo has over 15 years of experience in quality management. He has a trac k record of improving processes, ensuring quality standards, and strengthening c lient relationships. Lugo is proficient in Lean, Six Sigma, and statistical meth ods. He has extensive experience implementing quality systems and achieving cert ifications. Lugo is seeking new opportunities where he can contribute his leader ship and problem-solving skills.

Uploaded by

api-77773835
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd
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WILLIAM LUGO

8500 16th Street * Silver Spring, MD 20910 * [email protected] * 787-6


75-2341
Senior-Level Professional Engineer with Demonstrated Success in Quality Manageme
nt
QUALITY MANAGEMENT * OPERATIONAL EXCELLENCE
ADVANCED QUALITY PLANNING & PROTOCOLS
SUMMARY OF QUALIFICATIONS
* 15+ years of Professional Engineer with track record of achievement in quality
management, using exceptional project, priority, and workflow management skills
.
* Outstanding mentor with proven successes in training / leading teams to succes
s.
* Knowledgeable Manager up to date with current practices and methodologies.
* Team player able to collaborate to deliver processes that ensure client satisf
action.
* Solid experience in all phases of advanced product / process quality planning.
CAREER ACHIEVEMENTS / SKILLS
* Extensive experience in utilization of failure mode and effect analysis, contr
ol plans, production part approval process, measurement system analysis, statist
ical process control, and new / transfer product introduction processes.
* Achieved accuracy, procedure adherence, and timeliness as Quality System Audit
or (QS 9000, ISO 9001-2008, ISO 1400 and AS9100C).
* Expertise in lean manufacturing and Six Sigma.
* Demonstrated success in implementation of current good manufacturing practices
(cGMP) and current good documentation practices (cGDP).
* Exceptional problem-solving abilities (corrective actions and preventive actio
ns investigations).
* Outstanding interpersonal, presentation, and communication skills in Spanish a
nd English; computer skills include MS Word, Excel, PowerPoint, Project, and Acc
ess, Visio, and Minitab.
PROFESSIONAL EXPERIENCE
EATON CORP. 2006-2010
Coamo, PR
Diversified electrical power management company with annual sales of $120 millio
ns
TEAM LEADER OPERATION EXCELLENCE (OPEX)
* Ensured outstanding client relations through quality management system (ISO 90
01-2008, ISO 14001, EQS, EBE, TRANE, AREVA, CSA, UL, KEMA, CCC); led Six Sigma e
fforts.
* Improved quality processes and procedures; surpassed the goal with all policie
s.
* Boosted supplier relations through quality development assessments.
SENIOR MANUFACTURING ENGINEER
* Guided the process improvement effort, including lean manufacturing initiative
s; provided training to manufacturing associates as needed.
* Secured completion of projects on schedule and within budget.
* Contributed to achievement of sales record in 2007 and improved product perfor
mance tests.
BRAKE PARTS PR, INC. 1989-2005
Ponce, PR
Subsidiary of Affinia Group, a global automotive company focused on design, manu
facture, and marketing of replacement parts and services with operations in Nort
h and South America, Europe, and Asia
QUALITY & ENGINEERING MANAGER
* Devised and implemented quality / process improvement plans, quality and envir
onmental systems, and QS 9000 / ISO 9001-2000 quality system; supervised QA Audi
tors.
* Developed and proactively guided cost reduction projects that improved ROI.
* Improved process capability indexes to unprecedented results.
* Directed manufacturing operations to maximize customer satisfaction while main
taining the highest standards of quality, product integrity, and cost containmen
t.
* Instituted first-ever Quality Management System QS 9000 on accelerated schedul
e.
* Boosted production level more than 100% and cut backlog to less than $10K.
PROCESS ENGINEER / QUALITY SUPERVISOR
* Trained operators;. analyzed customer requirements, and set quality criteria w
ith Brake Parts Product Engineer; identified quality metrics and developed labor
atory procedures.
* Boosted profits through cutting the cost of scrap, inspection labor, and rewor
k hours.
* Successfully devised and implemented Kanban system for materials that had shor
t shelf life.
EDUCATION AND TRAINING
BACHELOR OF SCIENCE, INDUSTRIAL ENGINEERING
BACHELOR OF SCIENCE, CHEMICAL ENGINEERING
UNIVERSITY OF PUERTO RICO Mayaguez, PR
FULL VALIDATION PROGRAM (PHARMACEUTICAL & MEDICAL DEVICE)
ADVANCED PROFESSIONAL DEVELOPMENT CENTER Caguas, PR
cGMP-CFR 21 Part 210, 211 Current Good Manufacturing Practices * Good Docum
entation Practices * Investigation & Deviations * Computer Validation (L
ife Cycle Documentation Generation, Generating IQ, OQ, Computer Typical Tests)
* CFR 21 Part 11 Electronic Records & Signatures * Statistical Principles
(Descriptive Statistics & Hypothesis Testing) * Cleaning & Process Validati
on * Manufacturing Solid Dosage Principles * Building, Facilities, & Uti
lities Qualification * Equipment Qualification
CERTIFICATIONS
Professional Engineer #8825 * Certified Quality Engineer (CQE ASQ) * Cer
tified Quality Auditor (CQA) * Certified Manager of Quality (CMQ-OE ASQ) Aca
demia

Dear Recruiters,
As my work history demonstrates, I have a track record of leading teams to impre
ssive results in manufacturing industries. At the Eaton Corp., I strengthened s
upplier and client relations while improving processes. In addition, I ensured
project completions on time and within budget. At Brake Parts PR, I contributed
to profits by planning cost-cutting projects, and I improved process capability
. I know my customer service, management, results orientation, and insight will
make me a valuable investment to achieve outstanding results in quality managem
ent for your company.
Specific highlights of my accomplishments and qualifications include:
* Complete knowledge performing MSA's, gauge selection, gauge R&R, gauge calibra
tion, measuring uncertainty.
* Complete knowledge performing process capability studies, machine capability s
utudies, machine qualification process. As a Quality Engineer possess extensive
experience using statistical analysis and outstanding interpersonal, presentatio
n, and communication skills in Spanish and English.
* I have exceptional problem-solving abilities (corrective actions and preventiv
e actions investigations) to eliminate and/or minimize non-conformance. Also, ex
pert in Lean Manufacturing and Six Sigma tools for process improvements.
* Extensive experience in utilization of failure mode and effect analysis, contr
ol plans, production part approval process, measurement system analysis, statist
ical process control, and new / transfer product introduction processes.
* Certifications as Quality Engineer (CQE ASQ), Quality Management System Audito
r for QS9000, ISO9001-2008, ISO14001 & AS9100C and I recently participated in a
Certification Manager of Quality - Operational Excellence academia (CQM-OE ASQ)
Achieved accuracy, procedure adherence, and timeliness as Quality System Auditor
. Ensured outstanding client relations through quality management system (ISO 90
01-2008, ISO 14001, EQS, EBE, TRANE, AREVA, CSA, UL, KEMA, CCC); led Six Sigma e
fforts.
* Provide Warranty Claim Dollars and Incident report with PARETO of major detrac
tors and corresponding corrective actions.
* Computer skills include MS Word, Excel, PowerPoint, Project, and Access, Visio
, and Minitab
* I have performed and occupied a range of positions from Process and Manufactur
ing Engineer, Quality Engineering, Supplier Quality Engineer, Quality Supervisor
, Quality & Engineering Manager and Team Leader Operational Excellence within my
last two employers. As Supplier Quality uses Eaton Supplier Performance databas
e to determine supplier status, perform and document supplier assessments, Suppl
ier PPM, Supplier OTD, Supplier Corrective Action.
* Directing all quality-specific supply chain activities, both internal and exte
rnal, to support the production plans.
* Developing and managing cost reduction projects that strengthened the ROI.
* Serve as primary technical resource for all issues related to quality of assig
ned products and/or processes
* Ability to effectively influence others, reach consensus decisions, and smooth
ly implement change with a positive, can-do attitude and practical problem-solvi
ng skills.
My intention is to let you know a bit from me and that I will be next week (7/20
/2010 thru 8/11/2010) in Silver Spring, Maryland for a job search and I will be
available in case that any of your clients are willing for an interview.
I am confident that my quality management expertise, leadership skills, and plan
ning abilities will be extremely beneficial to your company. I would like to be
in contact with you next week to further discuss how I can contribute to your co
mpany success. If you have any questions or would like to talk about my resume,
please contact me at [email protected] or by phone (787-675-2341). Thank y
ou in advance for your time and consideration; I look forward to speaking with y
ou soon.
Sincerely,
William Lugo

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