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    Supervisor

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    The candidate has over 15 years of experience in telecommunications working in both fixed access networks and core networks. He has held several managerial roles with responsibilities like overseeing day to day operations, continuous network improvements, and managing staff. The candidate also has a background in IT support and electrical engineering, along with skills in areas like RF planning, Linux, VPNs, and customer service.

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    Supervisor

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    The candidate has over 15 years of experience in telecommunications working in both fixed access networks and core networks. He has held several managerial roles with responsibilities like overseeing day to day operations, continuous network improvements, and managing staff. The candidate also has a background in IT support and electrical engineering, along with skills in areas like RF planning, Linux, VPNs, and customer service.

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    supervisor with 11 years experience looking for a Supervisor position.

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    supervisor

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    The candidate has over 15 years of experience in telecommunications working in both fixed access networks and core networks. He has held several managerial roles with responsibilities like overseeing day to day operations, continuous network improvements, and managing staff. The candidate also has a background in IT support and electrical engineering, along with skills in areas like RF planning, Linux, VPNs, and customer service.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    90 views3 pages

    Supervisor

    Uploaded by

    api-77722474
    The candidate has over 15 years of experience in telecommunications working in both fixed access networks and core networks. He has held several managerial roles with responsibilities like overseeing day to day operations, continuous network improvements, and managing staff. The candidate also has a background in IT support and electrical engineering, along with skills in areas like RF planning, Linux, VPNs, and customer service.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    of 3

    CAREER OBJECTIVE

    Qualified Telecommunication professional in the field of Fixed Access, Core Netw


    ork and IT profession
    Exceptional team work and leadership skills
    Efficient troubleshooter with commitment to lifetime learning
    Proactive towards work and take responsibility for decisions taken

    WORK EXPERIENCE

    Life care Transport, Woodbridge USA


    Office Manager
    March 2010-Till Date
    Responsible for day to day running of the company

    Excel Media, Karlsruhe, Germany


    IT Support
    August 2009-February 2010
    Reporting to the General Manager IT Department, responsible for all computer and
    telephony systems for this multi-million company.
    Oversee a staff of 4 consisting of a help desk analyst, an operation analyst, ne
    twork administrator, and telephony analyst
    Reduce customer service man hours by analyzing the types of customer calls, deve
    loping a flowchart of the customer call process, evaluating and selecting an int
    egrated voice response system to place in the path to customer service.
    Handle second level support of LAN and WAN issues for the company

    Vodafone Ghana
    Regional Operations Manager, Accra-East
    February 2009-July 2009
    Responsible for day to day running of the region interms of Fixed Access Network
    in order to meet the assigned level of KPI and SLA
    Responsible for the expansion of fixed access network within the assigned region
    al area
    Continuous process improvement on all fixed access network
    Acts as mentor for all fixed access network engineers within team, assisting wit
    h their personal development and training needs
    Responsible for all security issues within the assigned area
    Provide performance and developmental information to senior management on assign
    ed staff members.
    Duties include monitoring costs and recommending cost-saving options to leadersh
    ip.

    Vodafone Ghana
    Technical Area Manager, Cantonments Exchange
    April 2008-January 2009
    Responsible for the running of the network area for both fixed and core networks
    Continuous process improvement on all fixed access and core networks
    To restore any part of the domain infrastructure to normal service in a timely,
    safe and effective manner
    I was a member of a Telecommunication team who was responsible for all Telecommu
    nication works during President Obama's visit to Ghana
    Responsible for all security issues within the assigned area
    Provide performance and developmental information to senior management on assign
    ed staff members.
    Duties include monitoring costs and recommending cost-saving options to leadersh
    ip.

    Vodafone Ghana
    Technical Area Manager, Teshie-Nungua/Batsonaa Exchanges
    March 2007-March 2008
    Responsible for the running of the network area for both fixed and core networks
    Continuous process improvement on all fixed access and core networks
    To restore any part of the domain infrastructure to normal service in a timely,
    safe and effective manner
    Responsible for all security issues within the assigned area
    Provide performance and developmental information to senior management on assign
    ed staff members.
    Duties include monitoring costs and recommending cost-saving options to leadersh
    ip.

    Ghana Telecommunication Company


    August 1999-February2007
    Head of Exchange B, Tema
    Responsible for the running of the network area for both fixed and core networks
    Continuous process improvement on all fixed access and core networks

    Ghana Aluminium Company Ltd, Tema/Ghana


    November 1997-August 1998
    Deputy Head of Electrical department in charge of maintenance and installation
    Have oversight responsibility for all Electrical works in the Company

    EDUCATION
    2004-2006
    Cambridge Intercontinental University, Msc. Telecommunication Engineering Delawa
    re, USA
    1994-1997
    Kumasi Polytechnic, Higher National Diploma, Electrical /Electronics Engineering

    SKILLS
    Telecommunication
    Differentiate between various types of networks elements
    Extensive knowledge in the fixed access network
    Knowledge in the maintenance of cell sites
    Knowledge in RF planning
    Extensive knowledge in Information Technology
    Deep understanding of Telecommunications and Network industry concepts, methods
    and standards for application for assigned work
    Diagnosis internal inquiries and work requests as they relate to maintenance of
    personal computers and related systems
    Prepares service desk incident reports and assists in network, hardware, and sof
    tware evaluation
    Immense ability to discover, diagnose and correct network performance problem an
    d failures
    Ability to perform installation of network cabling, cable termination, and fiber
    optic cable installation and termination
    Resolves non-technical and routine technical and answers queries by telephone in
    support of internal PCs applications software and basic network communications
    Extensive knowledge in computer Hardware and Software
    Extensive knowledge in LAN Networks
    Extensive knowledge in Microsoft suites
    Knowledge in C and C+
    Communication
    Demonstrate skills to answer technical questions with different degrees of compu
    ter skills
    Good presentation skills
    Demonstrate leadership skills in a team environment

    RELATED COURSE WORK


    Linux Operating Systems
    Security and Optimization
    Signaling System 7
    Shell Scripting
    Telecommunication Network Management
    IP for 3G
    Voice over IP
    Virtual Private Networks
    Data Communications Networks
    Introduction to Computers in Public Management
    Integrating eSystems & Global Information Systems
    Complex Networks
    Improving Customer Service Quality
    Customer Care

    REFEREES
    Divine Kpetigo
    Head Fixed Access Network, Vodafone Ghana
    Ghana Telecom House, Headquarters
    Accra
    Tel. No.233-20-2005287

    Elawoe Avorkpo
    Excel Media, Karlsruhe, Germany
    Tel. No. 491738859969

    Winfred Anumah
    Life care Transport
    Tel. No. 5712990841

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