Chapter 3175
Chapter 3175
Management
S. Murali
FCMA, ACS, CAIIB, LL.B., MFM, M.Com., Ph. D.
Adjunct Professor, ICFAI Business School,
Director, Enhance Your Competence
and
Formerly Assistant Vice President and ING Vysya Bank, Bengaluru.
K.R. Subbakrishna
M.A., CAIIB, LL.B., B.Sc.
Adjunct Professor, ICFAI Business School (Retired),
Director, Enhance Your Competence,
and
Formerly Associate Vice President, ING Vysya Bank, Bengaluru.
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Foreword
Credit administration has been evolving and now more than a century old. In
Europe, it is more than three centuries. Banks in India followed their own principles and
practices until globalization in economic front including financial sector reforms were
initiated in 1990s.
In 1988, the Committee for International Banking Supervision, Basel (Switzerland)
evolved risk-weighted approach and capital adequacy known as Basel II. In 1998, Basel II
was recommended. The main aspects of Basel II are: (i) more risk-sensitive, (ii) develop
risk measurement and risk management techniques and (iii) align regulatory capital to
economic capital. Risk management has assumed high degree of importance. Of the three
types of risks, namely credit, market and operational, emphasis is on Credit risk.
Deregulation and globalization of financial services together with growing sophistication
of financial services make banking and risk profiles more complex. Banks in India have to
implement Basel II not later than 31.03.2009. All these developments and the fact credit
portfolio both on and off-balance sheet constitutes substantial composition, there is
absolute need for bankers to understand the revised processes and systems that are
different from traditional or pre-liberalisation approach to credit function.
The book on “Bank Credit Management” encompasses all the developments with
adequate lucidity the credit management in banks. It has captured the latest developments
including Recovery Management as well as Micro Credit. I have no doubt that the book
will be a useful guide to bankers and students of banking.
I congratulate Sarvashri S. Murali and K.R. Subbakrishna for their pioneering work.
Banking is dynamic throughout the world. It is necessary that those involved keep
themselves abreast of the developments and stay updated.
We are glad to note that this book has completed one decade since its first edition.
We take this opportunity to thank all the readers of the book for their support and
feedback.
After the release of Second Edition in the year 2012, lots of changes have taken place
in the banking sector, and in particular, credit management area. Hence, we have brought
out the following changes in this edition to capture the major changes:
» Chapter 4 – Policy Rates and RBI Guidelines (CRR Maintenance, Monetary
Policy Committee)
» Chapter 5 – Prudential Norms (Basel III Guidelines, Prompt Corrective Action)
» Chapter 7 – Types of Borrowers (Guidelines regarding Charge Creation Post
Companies Act, 2013)
» Chapter 13 – Priority Sector Lending (Latest Norms)
» Chapter 19 – Recovery Management (Insolvency and Bankruptcy Code 2016)
» Chapter 20 – Micro Finance and Financial Inclusion (Jan-Dhan Yojana and
MUDRA Scheme)
We thank Mr. G.N. Venkataraman, Practicing Cost and Management Accountant,
and a Qualified Insolvency Professional, for his inputs on the Insolvency and Bankruptcy
Code and Mr. D. Murugesan for reviewing the Chapter on Foreign Exchange. We, once
again, thank all those who have contributed a few chapters and provided inputs for our
earlier editions.
We are grateful to our publishers M/s Himalaya Publishing House Pvt. Ltd. for the
efforts taken in popularising this book and bringing out this edition.
We hope this revised third edition will also be received by our readers with same
enthusiasm as hitherto.
We welcome suggestions from the readers which we would address in our next
edition.
Bengaluru S. Murali
[[email protected]]
K.R. Subbakrishna
[[email protected]]
Preface to First Edition
Banks deal with public funds as they accept deposits from those who have surplus
and lend them to the needy in the form of Advances. Depositors have to be paid interest.
To meet the interest cost and the overheads (expenditure), a bank has to earn income in
the form of interest on money lent and fee for other services rendered. Banks cannot just
keep the money received as idle deposits. The same has to be lent to such persons who are
in a position to service the loans on time. If there is any laxity in the selection of
borrowers or at the time of disbursement of the loan or follow-up of the money advanced,
the probability of the account becoming Non-Performing is greater. Hence, ‘Credit
Management’ gains vital importance in the functioning of any bank.
Not many books are available exclusively covering Credit Management in Banks.
This book contains in detail the various steps in Credit Management – right from
prospecting a client to the proposal sanction, monitoring and follow-up of advance. It also
has a chapter on the Recovery Measures – Legal and Non-legal in the event of an account
turning NPA despite all efforts taken by the bank. Risk Management has been gaining lot
of importance since the last couple of years and more so with the implementation of Basel
II norms. A chapter is dedicated to Risk Management. ‘Microfinance’ is fast catching up as
a means of effective lending for the rural mass and also enabling banks to achieve their
Priority Sector targets. An exclusive chapter deals on this topic.
The book has been written in a very simple language and we have tried to share our over
25 years’ experience in the banking industry by our specific comments/suggestions at relevant
places.
We are sure this book would be of great help to students who are doing their MBA,
M.Com., BBM and other similar courses and also those who would be entering the Credit
Department of the Bank for the first time.
We thank Mr. S. Sridhar, Competence Development Facilitator of ING Vysya Bank
CDC for having contributed the Chapter on ‘Credit Policy in Banks’ and Mr. P.S.
Kulkarni, Management Consultant and formerly AGM, Canara Bank and Chairman,
Chitradurga Grameena Bank for contributing the chapter on “Microfinance”.
We also thank our parents, other family members and friends who have directly or
indirectly helped us in bringing out this book.
We will be failing in our duty if we do not thank our publishers M/s. Himalaya
Publishing House Pvt. Ltd. for having brought out this book in such a nice form.
We welcome suggestions for improving the contents of this book which we would
address in our future editions.
Bengaluru S. Murali
[[email protected]]
K.R. Subbakrishna
[[email protected]]
Contents
1. Overview of Lending Activity 1–8
– Primary and Secondary Functions of a Bank
– Directed Lending and Normal Lending
– Wholesale and Retail Banking
– Requirements for Effective Lending
Functions of a Bank
PRIMARY SECONDARY
The activities that a banker performs in tune with the definition given in the Banking Regulation Act is
termed as ‘Primary Functions’, viz., accepting of deposits and lending of money (loans and advances). The
income that a Bank derives from the primary function is normally called as ‘Interest’.
Overview of Lending Activity Chapter - 1 3
The modern day banker does render a host of services which are not forming part of the primary functions
detailed above. These are known as ‘Secondary’ or ‘Ancillary’ functions. Some of the ancillary functions that a
bank performs are:
Collection of Cheques and Bills of Exchange.
Undertaking remittance facilities for the customers – Issuance of Demand Drafts or effecting
transfer of funds via TT, RTGS or NEFT (Telegraphic Transfer, Real Time Gross Settlement or
National Electronic Funds Transfer).
Provision of Safe Deposit Lockers to customers to enable them to keep their belongings in a
safe and secure place.
Safe Custody of articles, securities, Will and other important documents. Here, a sealed box or
closed cover is handed over to the banker by customers with a request to return him whenever
he demands. The box/cover would be kept in the Safe Vault of the Bank and will be under dual
custody and control of the Bank.
Non-fund facilities – Issuance of Bank Guarantees, Letters of Credit or Co-acceptance of Bills
of Exchange (popularly called Deferred Payment Guarantee).
Selling of Third Party products – Cross Selling – Insurance and Mutual Fund products,
Government Securities, etc. In fact, this function of bank is gaining vital importance because
of its ability to generate income without any further investment and need to provide any
additional capital or risk capital.
The income that a Bank earns by performing ancillary functions is technically called ‘Fee-based
income’ or ‘CEB income’ (Commission, Exchange and Brokerage). All the banks are
concentrating more and more on increasing the share of fee-based income as the bank does not
take much risk in doing this business.
Lending
Delegation of Powers: The bank should have an approved ‘Delegation of Powers’ document from
the Board. This should clearly give the details of the sanctioning/approval powers of various authorities
at the Branch and Administrative Offices.
Trained Manpower: Lending is both a science and an art. It is science insofar as there are various
rules and procedures that have to be strictly adhered to before granting an advance. It is an art because
the dealing officials are in constant touch with customers and have to be very tactful while transacting
the business. The credit officials cannot go by rule-book always. They should be very considerate to the
financial problems a businessman has and suggest solutions within the broad framework of credit policy
and guidelines of the bank. It is said that the banker is one who can nurture a successful entrepreneur by
supporting him at the times of need. To quote in a lighter vein:
‘Banker should not be the one who lends umbrella when it is shining and takes away when it is raining’.
If one wants to be a friendly and helpful banker, the officials should have right attitude. Hence, in
addition to imparting training in the areas of skills for building proposals, the dealing officers should be
trained in ‘attitude’ and other soft skill areas.
Level of banking culture among the people – Higher the level, lower the cash requirement and
greater the power of credit creation
Non-continuance of Chain of Credit Creation, i.e., if the banks do not extend credit up to the
maximum potential (80% of the amount of deposits in our illustration) and/or any of the
parties in the chain not depositing the entire amount in a bank and wishes to hold as Physical
Cash.
Customer A deposits
` 1 lakh with Bank A
Summary
Bank is accepting f or the purpose of income” – Commission, Exchange and
lending or investment of deposits of money Brokerage.
from the public, repayable on demand or Lending activity of a bank can be either
otherwise. Directed Lending or Normal Lending.
Primary function of a banker is accepting of Directed Lending is as per some directions
deposits and lending of funds/investment in of the Government or Central Bank of the
profitable securities. country. Another classification is “Wholesale”
In addition to primary function, a banker and “Retail” lending depending on whether
offers several other services called Ancillary it is for Corporates or Non-corporates.
Services or Secondary functions. Some of For activity of lending, a bank requires funds
them are remittance facilities, Safe Deposit (main source being deposits), good systems
lockers, collection of cheques, cross selling and procedures in place, delegation of powers
of insurance, mutual fund products, etc. explicitly stated, trained manpower, etc.
Income from primary function is ‘Interest”
and that from subsidiary services “Fee-based
Review Questions
1. How is banking defined under Banking Regulation Act, 1949?
2. What are the main functions of a Bank?
3. What are the subsidiary functions of a Bank?
4. What is Directed Lending and Normal Lending?
5. Distinguish between Wholesale Lending and Retail Lending.
6. What are the sources of funds available to a Bank for lending?
7. Other than funds what other things are needed for the activity of lending?
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