COPTPA

NEW CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER SYSTEM MAINTENANCE

The person who is competent in this CU shall be able to execute preventive and corrective maintenance of the com-
puter hardware, software and peripheral and to ensure excellent condition of computer system functionality in accord-
ance with computer systems technical support requirements. Upon completion of this competency unit, trainees will be
able to: -
Learning Outcome  Identify computer maintenance requirements
 Carry out computer scheduled preventive maintenance
 Carry out computer corrective maintenance
 Prepare computer maintenance report

Competency Training 120Hours

Competency Unit ID 2 Core Level 3 Credit Hours 12
Type Duration 184 Hours
New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode

1. Identify com- i. Types of computer Lecture i. Types of com-

puter mainten- maintenance puter mainten-
ance require-  Preventive 5 hours ance identified
ments  Corrective 8 hours
3.6 hrs (8x70% ii. Previous main-
ii. Information on previous =5.6 hrs) tenance report
maintenance report: assessed
 Fault history
1  Corrective history iii. Maintenance
2 hrs tools determined
 User history

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 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode

iii. Maintenance tools

 Cutter
 Pliers
 Crimping tools 2 hrs
 Screw driver
 Vacuum cleaner
 Thermal paste

i. Identify types of com- 13 hours Demonstra-

puter maintenance 19 hours tion and case
ii. Assess previous main- (19x70% study
tenance report =13.3hr)
 Fault history
 Corrective history 13.3 hrs
 User history
iii. Determine maintenance
tools

Attitude:
i. Detail and
precise in as-
sessing previ-
ous mainten-
ance report
ii. Meticulous
in identifying
types of main-
tenance to be
performed
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 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode

2. Carry out i. Task of computer pre- 14 hours Lecture i. Workstation area

computer pre- ventive maintenance 22 hours cleaned-up
ventive main-  workplace and work- (22x70%
tenance station area check- =15.4 hrs) ii. Computer firm-
up: ware and hard-
- cable manage- 5.4 hrs ware rectified
ment
2 - cleanliness iii. Computer hard-
- Temperature and ware and peri-
humidity pheral cable con-
- Connectivity con- nectivity dia-
tact gnosed and fixed
- Power stability
 Computer firmware iv. Software
and hardware main- patches are in-
tenance, stalled and up-
- BIOS dated
- Hardware opera-
tional status v. Computer stor-
o UPS age device
o Fan maintenance
o Optical drive conducted
o Input and
vi. Computer secur-
output
ity maintenance
devices
performed
o Battery for
desktop and 5 5hrs
hrs vii. Disk defragment-
laptop
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 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode
o External hard ation executed
disk
 Software patches in-
stallation and up-dat- viii. Computer per-
ing formance optim-
- Operating sys- isation assessed
tem patch update
- Application up- ix. Computer data
date backup carried
- Device driver up- out
date
- BIOS update

 Computer storage
device maintenance
- Disk space util-
isation status
- Disk check -up
- Disk defragment-
ation
- Disk clean up
- Error check up

 Computer security
checking and updat-
ing:
- Antivirus pattern
up date
- Threat scanning
and eliminating
- firewall configur- 5 hrs
ation check-up
- Internet configur-
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 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode
ation check-up

 Computer data
backup
- User data
backup (docu-
ments)
- Email data

 Computer perform-
ance optimisation
evaluation
- Advance system
care

i. Clean-up workstation 34 hours Demonstra-

area 52 hours tion practical
ii. Diagnose and fix com- (52x70%
puter hardware and 13.4 hrs 36.4 hrs)
iii. peripheral cable con-
nectivity

iv. Rectify computer firm-

ware and hardware 13 hrs
v. Install and update soft-
ware patches
vi. Perform computer se-
curity maintenance

vii. Conduct computer stor-

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 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode
age device mainten-
ance
viii. Execute disk defrag-
mentation
ix. Asses computer per- 10 hrs
formance optimisation

Attitude:
i. Analytical
mind and pre-
cise in rectifying
computer work-
station area,
firmware, com-
puter hardware
and, peripherals
ii. Care and
cautious in in-
stalling and up-
dating software
patches and
conducting se-
curity mainten-
ance and disk
defragmenta-
tion

Safety/Environ-
ment:
i. Adhere to work

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 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode
area safety
requirement

ii. Adhere to
company
confidentiality
policy when
conducting data
back-up

65
 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode

3. Perform com- i. Previous mainten- 14 hours Lecture i. Previous main-

puter correct- ance report analysis 22 hours tenance report
ive mainten-  Previous mainten- (22x70% assessed and
ance ance activities =15.4 hrs) interpreted
 Fault history
 Corrective history ii. Computer sys-
 User history tem status dia-
gnosed
ii. Types of warning
alarm, such as: iii. Warning alarm
3 interpreted
 Long beep
 Short beep 5.4 hrs
iv. Power On Self
iii. Types of Power On Test (POST)
Self Test (POST) mes- messages
sages, such as defined
 Keyboard not con-
v. Data back-up
nected
carried out
 BIOS date
 Memory module in-
correct configuration
 Processor bus vi. Types of cor-
speed error rective action
determined

vii. Faulty compon-

iv. Back up data re- ents determined
trieval
 Data retrieval pro- viii. Maintenance
cedure cost estimated
 Data back up 36 hrs
hrs

66
 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode
v. Types of corrective ix. Computer re-
action pair job per-
 interruptive action: formed and
 non-interruptive ac- faulty parts re-
5 hrs
tion placed

vi. Types of restore: x. Software, ap-

 Software restore plication, data
 application restora- and configura-
tion tion restored
 data restore
 configuration restore xi. Computer sys-
tem functionality
vii. Computer system test carried out
restoration:
xii. Faulty part in
 Types of software
disposed in ac-
 Types of data
cordance with
 Restoration method disposal pro-
5 hrs
cedure
viii. Costing
 Computer part cost
 Service/ labour cost

ix. Computer part dis-

posal procedure

34 hours Demonstra-
52 hours tion practical
i. Assess and interpret (52x70%
previous preventive 36.4hrs)

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 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode
maintenance report
ii. Diagnose and analyse
computer system status 10.4 hrs
iii. Interpret warning alarm
iv. Define Power On Self
Test (POST) messages
v. Carry out data back-up
vi. Determine types of cor-
rective action
vii. Identify faulty compon-
ents
viii. Estimate maintenance
cost 10 hrs
ix. Report corrective action
requirement to super-
visor and user
x. Perform repair job and
replace faulty parts
xi. Restore software, ap-
plication, data and con-
figuration
xii. Carry out computer sys-
tem functionality test in
accordance to manufac- 10 hrs
turer operating manuals
xiii. Apply computer part dis-
posal procedure to dis-
posed faulty part

Attitude:
i. Detail and
systematic in

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 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode
diagnosing
computer sys-
tem status
ii. Thorough
and details in
defining types
of computer
warning alarm
and types of
power on self
test (POST)
messages

Safety/Environ-
ment:
i. Adhere to work
area safety
requirement
ii. Adhere to
manufacturer
instruction
manual
iii. Adhere to
computer part
disposal
procedure

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 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode

4. Prepare com- i. Computer maintenance 2 hours Lecture i. Computer

puter mainten- documentation 3 hours maintenance
ance report  Maintenance check- (3x70% checklist
list =2.1hrs) recorded and
 Maintenance record compiled
 Record management 2.1 hrs
procedure ii. Computer
- Data compilation maintenance
- Filing record updated
4
ii. Reporting procedure iii. Computer
maintenance
job order /
i. Record computer 4 hours Demonstra- change request
maintenance checklist 6 hours tion and case report prepared
ii. Update computer (6x70% study
maintenance record =4.2 hrs)
iii. Prepare computer 4.2 hrs
maintenance job order /
change request report

Attitude:
i. Transparent
and detail in
preparing com-
puter system
maintenance
report

Safety/Environ-
ment:
i. Adhere to

70
 New Attitude / New New
New Work New Assessment
New Related Knowledge New Related Skills Safety / Training Delivery
Activities Criteria
Environmental Hours Mode
company
confidentiality
policy and
record
management
procedure

Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
01.03 Utilize basic IT applications. 3. Interpersonal skills
02.01 Interpret and follow manuals, instructions and SOP's. 4. Leadership skills
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Learning skills
03.01 Apply cultural requirement to the workplace. 6. Multitasking and prioritizing
03.02 Demonstrate integrity and apply practical practices. 7. Self-discipline
03.03 Accept responsibility for own work and work area. 8. Teamwork
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.

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Core Abilities Social Skills
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk

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  Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Computer casing: 1:25
 Mini tower
 Medium tower
 Desktop casing

5) Computer Operating system and software 1:25

6) Types of computer cable connector, such as: 1:25
 Network connector RJ45 1:25
 Phone connector RJ11 1:25
7) Connector orientation:
 Power cable
 USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45)
1:5
8) Computer monitor connector, such as
 VGA,
 DVI,
 HDMI
9) Plug layout 1:5
 Three pins
 Two pins 1:5
 International adaptor 1:5
10) Electrostatic precaution
11) Computer system set-up tools:
 screw driver,
 multi meter
 anti-electrostatic wristband
 Vacuum cleaner 1;1
1;1
12) Sample of computer maintenance report 1:1
13) Sample of maintenance checklist
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 14) Sample of job order / change request 1;1
15) Sample of job order / change request report

REFERENCES

1. Books, Hephaestus (2011) . Computer Peripherals, Including: Computer Monitor, Fax, Hard Disk Drive, Stored Energy Printer, Peripheral, Plug and
Play, Auto-Configuration, Game Port, Hot Swapping, Autodetection, Surge Protector, Remote Terminal Unit,. Western Digital Media Center.
Hephaestus Books, Lightning Source Uk Ltd. ISBN-13: 978-1-242-97956-9

2. Jyoti Snehi. (2006). Computer Peripherals and Interfacing. Firewall Media. ISBN-13: 978-81-7008-929-2

3. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing
ISBN-13: 978-0-85934-559-0

4. Robert B J Warnar (2012). Computer Peripheral Memory System Forecast (Volume 500-545). General Books. ISBN-13: 978-1-235-71266-1

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