MALASAKIT CENTER

SERVICES:
I. INFORMATION
ALLOWABLE
FEE RESPONSIBLE PERIOD OF
DOCUMENTARY MAXIMUM
STEP ACTIVITIES OFFICER/ EXTENSION
REQUIREMENTS TIME
EMPLOYEE ACCEPTABLE
REASON
None 3 Information None
1 Receives request for assistance
minutes Officer
Reviews the requirements as 2
2
to completeness or correctness minutes
15
3 Issues queuing number
seconds
II. PHILHEALTH SERVICES
None Birth Certificate, 5 PhilHealth 10 minutes if
1 Provides information to clients
Marriage minutes Officer on with system
Verifies PHIC coverage and Certificate, Valid Duty error
status, correct information in ID, PMRF 5
2
the Member Data Record minutes
(MDR), if with discrepancy
Issues MDR and other related 10
3
services minutes
III. DSWD SERVICES
1 Assess and provides non- None General Intake 10 to 15 DSWD
10 minutes
medical or protective services Sheet, minutes Social
case to case
2 Refers client to the regional Referral Form 5 Worker on
basis
offices for financial assistance minutes Duty
IV. PCSO ENDOWMENT FUND PROGRAM
None Psychosocial Medical
Assessment Form, Social
Application Form, Worker on
1 Client Consent Form, Duty
Acknowledgement 10 minutes if
Assess and provides assistance 15
Form, Clinical with system
to eligible patients Abstract, Costing, minutes
error
Prescription,
Procedure Request,
Charge Slip or
Hospital Bill,
V. PCSO AT SOURCE ANG PROCESSING (ASAP) DESK
1 Assess and provides assistance None PCSO Application 20 to 30 Medical
Form, Certificate of
1 hour or more
to eligible patients minutes Social for the
Acceptance, Clinical
Abstract, Costing, Final
Worker on approval of
Scans copy of documents and and Itemized Hospital Duty assistance
2 Bill, Valid ID of Patient 10
sends to PCSO-Benguet from PCSO-
or Representative, minutes
Branch for approval Benguet
Police Report for
medico-legal cases Branch
VI. DOH MEDICAL ASSISTANCE TO INDIGENT PATIENTS (MAIP) PROGRAM
Assess and provides assistance None Consent Form, 15 Medical 15 minutes
1 Application &
to eligible patients minutes Social case to case

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 Acknowledgement Worker on basis or if with
Form Duty system error
Psychosocial
Provides Social Work Assessment Form,
General Intake Form,
interventions, if needed Medical Certificate or
Clinical Abstract, 10
2 Certificate of minutes
Indigency,
Prescription, Costing,
Procedure Request,
Hospital Bill,
Impormasyon ng
Pasyente Form
VII. BGHMC Budget Office (Receiving of Guarantee Letters)
None 10 15 minutes if
1 Receives new guarantee letters
minutes with system
Budget
error, or if
Guarantee Letters Officer on
5 with multiple
2 Updates guarantee letters duty
minutes guarantee
letters
VIII. BGHMC Advisory Board Services
None Advisory
Psychosocial Board
Assess and provides assistance Member or 15 minutes
Assessment Tool, 15
1 to eligible patients Medical case to case
Prescription with minutes Social basis
costing Worker on
duty
FOR COMPLAINTS /
SUGGESTIONS Chief of Medical Social Work Department
Make verbal or written report to: 1st Floor Flavier Building, BGHMC

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