Week 1 BSBCRT611 Topic 1 and Assessment Task 1 Q1 To Q4

BSBCRT611
APPLY CRITICAL
THINKING FOR COMPLEX
PROBLEM SOLVING
Advanced Diploma of Leadership and Management

Session Time :16:15-21:00 pm Wed, Thu & Fri
Session 1 24/02/2022
：
Informal problem
identification
https://www.youtube.com/watch?v=_vS_b7cJn2A
Type of risk Description Example Key responsibility
Strategic risk These risks can occur at any A business sells natural sunscreen in • CEO
time and are related to the lotion form but over time people’s • Managing director
business or organisation’s preference for lotion declines and more • Board of directors
strategy. people want a spray form of sunscreen. • Owner
Compliance risk These risks involve having to Complying to all regulations due to • Head of safety
comply with rules set by COVID-19 and having a COVID Safe plan • Head of operations
government or regulatory that meets requirements. • Managers/supervisors
bodies.
Financial risk These risks affect the financial Customers not paying on time (or • CFO
health of a business (cash flow, paying in instalments). • Financial controller
liquidity, financial position, • Managers/supervisors
debt burden etc.)
Operational risk These risks are associated with Targets not being met because a • Head of operations
a business or organisations’ machine breaks down. • Managers/supervisors
systems and processes.
✓
✓
Think carefully about the issue you choose - you’ll be using
the work you do on this activity to complete other activities
as we work through the problem-solving process step by
step.
You should provide one example per information source.
Sample answers may include but are not limited to:
Information source Example Maybe obtained by

Legislation Corporations Act, Fairwork Desk research
Act, Occupational Health and
Safety Act
Method Description
Interview This method uses a formal or informal interview

process to obtain information about a workplace
issue (such as how a product is used). It asks
relevant questions to relevant stakeholders and
documents the answers.
BSBCRT611
APPLY CRITICAL THINKING FOR
COMPLEX PROBLEM SOLVING
Advanced Diploma of Leadership and Management

Session Time :16:15-21:00 pm Wed, Thu & Fri
Session 1 23/02/2022
Trainer： Yuri Feng
Topic 1 Scope problem solving process
• A critical thinking approach to identifying complex issues
Topic 2 Lead solution development process

• A critical thinking approach to resolving complex issues
Topic 3 Refine solution for implementation

• A critical thinking approach to making and reviewing decisions
We all make decisions and solve problems each day –
in both our personal lives and workplaces. Some
decisions are quick and easy to make. Perhaps the
problem or issue you encounter is a familiar one that
has a tried and tested solution. However, often times
the solution to your issue is not straight forward and its
resolution requires more than your intuition.
Some decisions you make are critical, whereas others
are non-critical. Before we continue, it’s helpful to fully
understand the difference between the two.
A video to deep understanding

https://www.youtube.com/watch?v=Cum3k-
Wglfw&list=PLtKNX4SfKpzX_bhh4LOEWEGy3pkLmFDmk
Analyisis
Problem
Reasoning
solving
Critical
thinking
Creative
Evaluation
thinking
Interpreta
tion
Good decision making video watch:
https://www.youtube.com/watch?v=GdEEs_IZ6D0
Integrity and impartiality When making a
decision, public officers must be ethical, honest,
fair and impartial.
Promoting the public good
You have a duty to manage resources effectively and efficiently.
Committment to the system of government
All public officers in state agencies, local councils, public
universities and TAFEs must work within a legal framework.
Accountable and transparent
You are accountable for your decisions and must be
transparent about how they are made.
Considering human rights

When you act or make a decision, you must also give proper
consideration to the human rights of those affected.
Class activity:
Are there any complex issues or problems in

your workplace or place of study?
Interview This method uses a formal or informal interview process to obtain information about a
workplace issue (such as how a product is used). It asks relevant questions to relevant
stakeholders and documents the answers.
Survey This method can obtain information anonymously from a wide group of people in a relatively
short period of time. It asks targeted questions to understand or identify issues (e.g. How can
our business improve?).
Observation This method uses deliberate observation of the issue (e.g. service delivery) on an operational
level. Existing processes are usually mapped to provide realistic and practical insight to how
the issue is being played out in reality.
Existing information This method uses research to access existing information (such as market analysis) about
products, services, processes or procedures.
Performance review Workplaces need timely, accurate and constructive feedback in order to succeed. A
performance review where a manager provides formal feedback to an employee. You may be
in a position at work where you are required to give feedback. Each organisation will have
their own policies and procedures related to monitoring work performance.
Self-evaluation This method allows you to evaluate your own performance and establish strengths,
weaknesses and any areas required improvement or training.

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BSBCRT611

Advanced Diploma of Leadership and Management

Information source Example Maybe obtained by

Interview This method uses a formal or informal interview

APPLY CRITICAL THINKING FOR

COMPLEX PROBLEM SOLVING

Advanced Diploma of Leadership and Management

Topic 2 Lead solution development process

Topic 3 Refine solution for implementation

A video to deep understanding

Considering human rights

Are there any complex issues or problems in

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