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Quality Management Union Bank Iso 9001:2015

Union Bank is implementing an ISO 9001:2015 Quality Management System to satisfy its requirements. There are 10 clauses in ISO 9001, but only sections 4-10 contain auditable requirements. These sections must be satisfied and include establishing the organization's context, leadership promoting quality management, planning objectives, supporting the system with resources, operating plan and control processes, evaluating performance, and continually improving the system. Meeting the requirements of these clauses will help Union Bank achieve ISO 9001 certification for its Quality Management System.

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Kimberly Solomon Javier
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115 views2 pages

Quality Management Union Bank Iso 9001:2015

Union Bank is implementing an ISO 9001:2015 Quality Management System to satisfy its requirements. There are 10 clauses in ISO 9001, but only sections 4-10 contain auditable requirements. These sections must be satisfied and include establishing the organization's context, leadership promoting quality management, planning objectives, supporting the system with resources, operating plan and control processes, evaluating performance, and continually improving the system. Meeting the requirements of these clauses will help Union Bank achieve ISO 9001 certification for its Quality Management System.

Uploaded by

Kimberly Solomon Javier
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUALITY MANAGEMENT UNION BANK ISO 9001:2015

ISO 9001 states the requirements for Quality Management System (QMS). There are 10 sections
(clauses) in ISO 9001, with additional subclauses related to the Plan-Do-Check-Act system. However,
only sections 4-10 contain requirements that are auditable. To successfully implement ISO 9001:2015
within the organization, it must satisfy the requirements within clauses 4-10 along with meeting
customer and applicable statutory and regulatory requirements.

The following are needed for ISO certification:

 Clause 4: Context of the organization


The organization shall determine external and internal issues that are relevant to its purpose
and its strategic direction and that affect its ability to achieve the intended result(s) of its QMS
such as:
1. issues arising from technological, competitive, market, culture, social, and economic
environments;
2. issues related to values, culture, knowledge and performance of the organization;
3. the identified needs and expectations of relevant interested parties;
4. applicable legal, regulatory and other requirements to which the organization subscribes.

 Clause 5: Leadership
Top management shall demonstrate leadership and commitment with respect to the quality
management system by:
1. Taking accountability of the effectiveness of the quality management system;
2. Ensuring that the quality policy and quality objectives are compatible with the strategic
direction and the context of the organization;
3. Ensuring that the quality policy is communicated, understood and applied within the
organization;
4. Ensuring the integration of the QMS requirements into the organization’s business
processes;
5. Promoting awareness of the process approach

 Clause 6: Planning for the quality management system


This is a critical stage as it relates to establishing strategic objectives and guiding principles for
the QMS as a whole. The intent of the organization to treat the risks identified and/or to comply
with the QMS requirements can be expressed through the QMS objectives. The quality
objectives shall:
1. be consistent with the quality policy;
2. be measurable;
3. take into account applicable requirements;
4. be relevant to conformity of products and services and the enhancement of customer
satisfaction;
5. be monitored, communicated and updated as appropriate.
 Clause 7: Support
The day-to-day management of an effective quality management system relies heavily on using
the appropriate resources for each task. These include having competent staff with relevant
(and demonstrable) training and supporting services, awareness and communication. This must
be supported by properly managed documented information.

 Clause 8: Operation
It covers the plan and control processes needed to meet the requirements for products and
services (design and development, external providers, production and service provision, release
of products and services, nonconforming outputs).

1. Control of External Providers


2. Customer Communication
3. Identification and Traceability
4. Incoming Inspection: Do we have to inspect everything?
5. Objects, Outputs, Products and Services

 Clause 9: Performance Evaluation


Once the QMS is implemented, ISO 9001 requires permanent monitoring of the system as well
as periodic reviews to:
1. demonstrate conformity of products and services to requirements;
2. assess and enhance customer satisfaction;
3. ensure conformity and effectiveness of the quality management system;
4. demonstrate that planning has been successfully implemented;
5. assess the performance of processes;
6. assess the performance of external providers

 Clause 10: Improvement


Continual improvement can be defined as all the actions taken throughout the organization to
increase effectiveness (reaching objectives) and efficiency (an optimal cost/benefit ratio) of
processes and controls to bring increased benefits to the organization and its stakeholders. An
organization can continually improve the effectiveness of its management system through the
use of the quality policy, objectives, and audit results, analysis of monitored events, indicators,
risk analysis, corrective actions and management review.

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