Hexaware Sustainability Report 2020

HEXAWARE
SUSTAINABILITY
REPORT
2020
Corporate
Information
Registered Office
152, Millennium Business Park,
Sector - lll, ‘A’ Block, TTC Industrial Area,
Mahape, Navi Mumbai - 400 710
Tel.: +91 22 4159 9595

Fax: +91 22 4159 9578
Website: www.hexaware.com
Email: [email protected]
CIN: U72900MH1992PLC069662
Registrar & Share Transfer Agent

KFin Technologies Private Limited
Karvy Selenium, Tower B,
Plot 31-32, Gachibowli,
Financial District, Hyderabad - 500 032
Tel: +91 40 6716 2222

Fax: +91 40 2342 0814
Email: [email protected]
Website: www.kfintech.com
Investor Relations Centre

24B, Rajabahadur Mansion, Ground Floor,
Ambalal Doshi Marg, Fort, Mumbai - 400 023
Tel: + 91 22 6623 5454
Company Secretary
Mrs. Gunjan Methi
Hexaware Sustainability Report 2020

Contents
01 Message from the Chairman......................................04
02 Message from CEO.......................................................06
03 About the Report..........................................................08
04 Hexaware at Glance.....................................................09
Corporate Profile................................................................... 15
05 Corporate Governance................................................17
06 Stakeholdèment and Materiality..............................19
Board and Board Performance........................................... 21
Managing Risk and Uncertainties...................................... 23
COVID-19: the Company’s Response to Sustain

Business Operations............................................................. 24
Responsible Supply Chain................................................... 25
Responsible Customer Collaboration............................... 27
07 Responsible People Management.............................31
08 Energy Management....................................................41
09 Responsible Community Management....................45
Social Covid Initiatives......................................................... 56
10 GRI Content Index........................................................58
03 • Hexaware Sustainability Report 2020

Message from the Chairman
Dear Stakeholders,
The year 2020 was a challenging one and our thoughts go out to all who have been impacted by
the pandemic. We saw a devastating impact on our society, the global economy and every industry
due to this disruption. However, amid all this widespread pandemic uncertainty, we, at Hexaware,
came together as an organisation to deliver on our purpose to help customers achieve technology-
led business transformation.
Hexaware adapted rapidly to the changing environment, serviced our customers with minimal disruption and delivered strong
financial results. Our response, in many ways exceeded our own expectations and I thank my colleagues for their resilience and
agility in seeing us through this extraordinary year.
Every sector saw an acceleration of digital transformation

efforts as clients had to simultaneously transform multiple
areas of their business. The pandemic exposed the divide
between the digital leaders and the laggards. Enterprises
that were digital leaders were able to constantly respond
to external changes, and service their custom ers; thus,
navigating the crisis relatively better than others. On the
other hand, the digital laggards felt multiple shocks to their
businesses as many aspects of their operations and customer
interaction were put to the test. They now need to not only
catch up but to also leapfrog their efforts. While the pandemic
has meant an acceleration in digital transformation by years,
the extent of technology-led transformation opportunities
ahead is immense.
Evolving operating context

The year 2021 is expected to witness a healthy surge in
worldwide IT spending as organisations across the globe
accelerate their journey towards digitisation and release the
investments held back in 2020 due to the pandemic. With
the accelerated adoption of digitisation across industries,
cloud has been imperative in the transformation. The broad
industry shift to the cloud was well underway before the
pandemic. As companies look to accelerate their digital
engagement with clients, their workforce and the ecosystem,
A year of accelerated transformation they are utilising on-demand, scalable cloud models. We
are now facing the next era of cloud adoption; one that will
The pandemic deeply impacted every industry and validated accelerate at a previously unforeseen pace. A Gartner survey
the value proposition of digitisation; especially with on- data indicates that almost 70% of organisations using cloud
demand and scalable models. Digital transformation has services today plan to increase their cloud spending in the
never been more core to organisations; it is now fundamental wake of the disruption caused by COVID-19. On the back
to their success and in many cases, their very survival. of these drivers, the cloud computing market is expected to
Every company leveraged digital to find new channels to grow from US$ 371.4 billion in 2020 to US$ 832.1 billion in
connect with customers, improve supply chains, change their 2025, growing at a CAGR of 17.5%.
modes of operations, deliver new products and services, and
manage a remote workforce.

At Hexaware, every industry shift is an opportunity for us to The cloud computing market is
innovate, create new solutions and transform the industry
and our business. As organisations rapidly transition to expected to grow from
digitisation, we push our limits to identify and address the
changing needs of our clients with our range of solutions.
Right time. Right place.

Growing at
We are geared up to leverage the growing opportunities a CAGR of
through our three strategic pillars of Automate EverythingTM,
Cloudify EverythingTM and Transform Customer
17.5%.
ExperiencesTM. Supported by these pillars, we have built
three platforms – TensaiTM, AMAZETM and Mobiquity to
to
help our clients hyper-automate, transition quickly to cloud
and provide unmatched experience to their customers. Along
with these offerings, we are expanding our reach and targeting to
new markets continuing our growth trajectory.
The solid support of our team

US$ 371.4
I am proud of the way we have conducted business during billion in 2020 US$ 832.1
the year – which would not have been possible without the billion in 2025
grit and determination of my colleagues. While themselves
adapting to change, they continued to connect, collaborate
and innovate to take the organisation to greater heights of
success. On behalf of the Board and leadership at Hexaware,
I would like to thank all of you for all that you have done and
continue to do. I would also like to thank our fellow Board
members, management team, customers and partners for I am proud of the way we have
their continuous support during these challenging times. conducted business during the year –
Your unwavering trust in us assures us of our ability to scale
any mountain. I firmly believe that the journey forward will be
which would not have been possible
even more exciting. without the grit and determination
of my colleagues. While themselves
adapting to change, they continued
Rajeev Kumar Mehta to connect, collaborate and innovate
Non-Executive Chairman to take the organisation to greater
heights of success.

Message from the CEO
Dear Stakeholders,
The year 2020 was radically different for all of us and at the same time wholly similar too —
new, foreign, unusual and hard for so many of us. In the uncharted and unmapped situation
we found ourselves in last March, we got to work immediately, and our global workforce
began working from their homes, kitchen tables, basements and bedrooms. Our teammates
were suddenly juggling the natural stress of work while orchestrating the complex acrobatics
of being at home alone, or with partners and kids, and trying to work too.
Hexaware adapted rapidly to the changing environment, serviced our customers with minimal disruption and delivered strong
financial results. Our response, in many ways exceeded our own expectations and I thank my colleagues for their resilience and
agility in seeing us through this extraordinary year.
As they say, there is opportunity in chaos, so beyond a few

weeks of pandemic panic,wondering what the heck was
a pandemic, we neither missed a beat, nor let a crisis go to
waste. take control.
And I am thrilled to share with you our astonishing results.

the fact that the results were astonishing. We not only
showed stellar performance in 2020, but we have we’ve
also set ourselves up for sustained profitability. Despite a
negative start to the year, I hope you share my delight with
the impressive 12.2% revenue growth and 24.2% EBITDA
growth.
Initially, we were worried that working from home would

hinder productivity and strain client delivery commitments,
which we imagined we could only be delivered deliver only
from the office space. However, , but in spite ofdespite a
global shutdown, both metrics improved. We transformed
ourselves ed, stepping into a creating a new and higher gear at
Hexaware,Hexaware, turbo-charged to adapt to the COVID
world today and ready for a post-COVID world tomorrow,
and helping our client partners do the same. we helped our
client partners do the same.
We raised up elevated our performance and delivered

outstanding results for our customers, employees,
shareholders and the communities we live and work in. In
fact, our Customer Delight Score hit an all-time industry high
Honestly, it felt like an engineering experiment about to
of 84.3 (on a scale of -100 to +100), thanks to the herculean
go wrong; like the kid who tries to make a robot out of a
efforts of 20,000 of the world’s hardest working teams.
Commodore 64, an electronic home gadget, say a toaster or
an oven, and burns down the garage!
The company also turned inward; reflecting on the health and
well-being of our own, initiating over a dozen programmes to
But after all, at Hexaware, we are engineers at heart—
help provide the psychological safety required for distributed
relentless inventors, discoverers and ‘uncoverers’— who know
and disconnected teams to build chemistry, trust, flex, connect
how to win with the sharpness and speed of ideas, innovation,
and excel. I think one of the most popular programmes was
exploration and constant change, no matter how daunting,
the Digital DJ that streamed pulsating mixes of world-famous
unusual or unexpected.
DJs to every Hexawarian’s home , to ring in the New Year.

Programmes Measures like this positioned our Employee Starting 2021, we are operating around the
Delight Score at an all-time high and also , and we were following service offerings, with security,
certified and recognised as a Great Place to Work. These
scores and certifications bolster our efforts to acquire and
analytics and assurance at the core:
retain some of the world’s most exceptional talent. We are’re
a technology business yes; but who we really are is it’s really
a people business - people who happen to be extraordinary
Cloud Customer Experience
in technology. Everything and - and anything we can do to
Transformation Transformation
guarantee our people’s well-being are at their very best, is
always worth the investment.
Digital Product Digital Core
Cementing the foundation for 2021 and beyond, Wewe
Engineering Transformation
have launched our automated application transformation
platform for cloud re-platforming - AMAZE™., and the This
suite of products and services have seen outstanding traction,
already garnering us over a dozen, referenceable Fortune
Automation-led ITO (Information
100 and 500 client success stories. AMAZE™ helps create
Technology Outsourcing)
our differentiated and value driven competitive advantage to
win in the US$ 120 billion cloud migration market (growing
at 28% annual growth), and we expect this to be a significant
driver of growth for many years. Business Process Enterprise
Services Services
In the race to the future of customer service, we’re aggressively
pursuing engagements in the contact centre transformation
space (a US$ 90 billion market). Given our strong value
proposition of operational automation expertise, proprietary Alongside these service lines, strategic partnerships with
cloud services offerings and world-class product design and Microsoft and AWS (Amazon Web Services) continue to grow
engineering experience, this space is ripe for a Hexaware’s in scale and importance, and we are we’re rapidly benefiting
entrance. disruption. And already this year, we’ve fought hard from additional strategic alliances with Salesforce and
and earned huge wins from some of the largest brands in the Snowflake in 2021
world, while, frankly speaking, stealing some gaining market
share from legacy contact centre leaders. Watch this space.
Reaping results of the investments in
To augment what are now contactless sales pursuits, we 2020
created digital tour experiences of all our office campuses to
give prospects a sense of who we are, how we work and what We expect last year’s efforts and momentum to slingshot us
it might feel like to be our partner. Additionally, we’re creating into 2021— delivering industry-leading growth, improving
stronger go-to-market offerings, working on their positioning profitability and increasing our exposure to leading companies
and packaging of it all, to reducinge sales cycles, lowering in the largest growth and opportunity markets. On behalf
marketing costs and improvinge revenue predictions; all while of over 20,000 of my colleagues, partners and friends, I
increasing their speed to partnership. These efforts resulted write to assure you that we continue to crush complex IT,
in winning a higher the highest contract value from net-new Product Engineering and Customer Experience problems
customers thatn we have ever achieved, with Total Contract with relentless commitment and customer-centricity. In
Value (TCV) exceeding US$ 300 million for new clients. 2021, we will continue to arrive early and stay late when
it matters (and it always matters), to deliver what we deliver
Our 2019 acquisition of Mobiquity continues to continually best— outcomes—for our clients, our people and for you, our
perennially blossom into an outstanding investment for our shareholders.
business. Mobiquity’s expertise in Product Engineering,
Experience Strategy & Design and Data & Analytics is a DNA-
match for our Global IT and Digital Consulting Company.
Hexaware and Mobiquity will continue to shape an ultimate
global partnership that jacks up the strength and position of our R. Srikrishna
company companies, and does the same for every one of our Chief Executive Officer
client partners too. One of our most important initiatives last
year was to look discerningly at our collective offerings through
the lens of value, market trends and future-proof insurance, and
begin to re-imagine stronger go-to-market service lines.

About the Report
Hexaware Technologies Limited The report details the Company’s performance in terms of the
three triple-bottom-line criteria: economic, environmental, and
(hereafter referred to as ‘Hexaware’ social. According to the Global Reporting Index (GRI) Standard
or ‘The Company’) is happy to provide – The Core Option, the report was created in accordance with
reporting all criteria in terms of content and quality. The data
its third Annual Sustainability Report
and information for this report is gathered on a cloud platform
for the year 2020. The report covers from the corporate headquarters and other branches .
a variety of sustainability efforts as
Hexaware has enlisted the help of Goodera (previously known
well as Hexaware’s sustainability as NextGen PMS) in preparing sustainability report and
performance in FY 2020. Non-financial improving its sustainability agenda. The report was created
through direct and indirect encounters with Hexaware’s
parameter reporting is a crucial feature
various divisions, as well as publicly available material and
for Hexaware as it helps stakeholders internal papers. In July 2020, the most recent Sustainable
to make informed decisions. Development Report was published in the company website
and distributed internally.
The reporting boundary

The reporting boundary encompasses all Hexaware locations
in India that are within the company’s direct control in terms
of environmental, social, and economic aspects. The boundary
includes Hexaware’s offshore locations, such as Bangalore,
Delhi, Mumbai, Pune, and Chennai, as well as its BPS
locations, such as Chennai (Chennai One Office and Prince
Info City), Mumbai (MBP Office and Loma Office), Nagpur,
and Coimbatore, but excludes all international locations. In
terms of organisation, structure, or supply chain, there has
been no substantial change from 2020.
Ms. Amberin Memon

Head CSR and Sustainability

Hexaware
at Glance
Key Facts:
277 30+ 37
Customer base Country presence Offices across locations
19,833 8 26
Hexaware team strength Strategic alliance and IP copyrights
As on December 31, 2020 partnerships
The fastest growing 34 offices around the 19000 employees

IT company globe and growing and growing
Servicing customers Servicing customers Goal - Achieve 50%

in over two dozen in every major and digital work force
languages regulatory zone

Hexaware has grown exponentially and is one of the fastest
growing IT companies in the world: growing at a rate of 6.5%
a year in US$ currency. Hexaware specialises in automation-
driven IT and consulting. Our digital services assist companies,
in a variety of industries, in leveraging cutting-edge technology
to improve consumer experience. The company has 37 offices,
spread out all over the country. In India, it is headquartered in Strategy
Mumbai.
The global IT industry is steadily growing all around the Hexaware’s strategy goal is
world. The IT sector in India is one of the most important to provide customers with
contributors to the country’s GDP. Artificial Intelligence
digitally revolutionary solutions
(AI), Machine Learning (ML), Internet of Things (IoT), Data
Automation, and other technologies have now become based on three strategic pillars:
fundamental to company processes. Hexaware uses 160+ Automate Everything, Cloudify
proprietary tools and accelerators to provide personalised and Everything, and Transform
creative IT solutions to its customers. Hexaware’s business
approach is based on improving customer experiences while Customer Experience.
also developing strong expertise in eCommerce, marketing
and content platforms, CRM, and Office 365.
Our strategies
Automate Everything Cloudify Everything Transform Customer Experience
Hexaware assists businesses in Cloudify Everything™ is an outcome-driven Hexaware works relentlessly

incorporating automation into strategy that enables businesses to capture to offer superior solutions
all aspects of their operations, the benefits of cloud transformation through the Transform Customer
including customer experience, through automation, managed services, Experiences™ strategy, with an
infrastructure, business processes, cloud architectural blueprint templates, and aim to help the clients adopt
application, testing, and data. cultural change. customer intimacy, transform
their end customers’ experiences
and deliver consistently to make
it their competitive advantage.
Platforms
Our Foundation
Focussed Domain Diverse Performance Strong Skilled Strong

approach experience Segments oriented leadership professionals financials
culture

This method aims to Core values of Hexaware unique efforts for gaining collective
insight from its people, accelerating
boost human-machine client success. Hexaware’s commitment
collaboration by combining 1. COOL: Hexaware is over 30 years
to make themselves a fantastic
old, but it thinks like a start-up when
human creativity and it comes to going the extra mile for
workplace results in a highly motivated
and engaged team.
intelligence to tackle clients. Their agile teams are open
complicated business to ideas and creativity, focusing
on customer-centric solutions in 4. FEARLESS ATTITUDE: Hexaware
problems. Hexaware helps a learning and growth-oriented fosters a culture of setting your own
companies achieve business atmosphere. The organisation exudes capability benchmarks among its
transformation by leveraging a calm demeanour, which is reflected employees, thus, raising the bar higher
in everything they do, from their and higher all the time. . Not deterred
the power of ubiquitous by the size of their competitors
brand identity to their conduct.
data, insights-driven Hexawarians, as a team, learn to
algorithms, and strategic 2. DISRUPTIVE: Hexaware’s projects
embrace their fears as a collective
group. In an era where traditional
cloud computing. have always been centred on
players fear the loss that automation
redefining and redesigning the
can cause, the Company is willing to
complete customer experience to
forsake their own revenues for mutual
accelerate company transformation.
success and an enduring relationship
Hexaware has a competitive
with their customers.
advantage when it comes to
adopting digital disruption for
growth. While traditional players are 5. ANCHORED IN THE PAST: The
Mission of Hexaware afraid of sacrificing their profits by collective wisdom of 30+ years helps
implementing automation, Hexaware the Company reflects and think big,
To transform how IT Services are delivered has taken the risk and consistently grow with experience, push boundaries,
and to be the first IT Services company provided astounding results. learn from setbacks and embrace
in the world where half the workforce is change. Hexaware has the industry’s
digital. best leadership team onboard walking in
3. HIGHLY PASSIONATE: Hexaware
tandem with their experienced leaders
is driven by a strong desire to assist
Vision of Hexaware customers in achieving business
from the past. Every day the company
is one step closer to becoming the first
transformation through automation
To amplify human potential using digital IT services company in the world where
and digital interactions. Bottom-Up
technologies half the workforce is digital.
Disruption is one of the company’s
Figure - Hexaware Office Chennai

Hexaware Service Portfolio
• Application Transformation Management • Enterprise Solutions
• Business Intelligence and Analytics Service • Infrastructure Management Services
• Business Process Services • Application Support and Maintenance
• Customer Experience Transformation • Digital Consumer
• Digital Assurance Services
IP Copyrights of Hexaware working in rotation to exchange ideas The Company has been vigilant in
and provide solutions. . Innovation lab protecting its intellectual property
The Company is diligent in taking steps pursues all R&D activities within the worldwide, which includes threats
to formally record and create intellectual organization. The key goal of this lab and claims from third parties as well.
property with competent state authorities is to translate the business domain The Company has actively prevented
in the countries of its presence. The and technology expertise acquired third parties from claiming rights to its
Company has taken steps to protect its through wide array of engagements intellectual property as well as taken
intellectual property with patent and and translate that to tools towards proactive measures to defend itself
trademark offices in 18 jurisdictions mitigating technology and project risks where third parties have sought to
till date, i.e., Australia, Benelux, Brazil, of our customers. challenge Hexaware’s rights in several
Canada, China, European Union, France, countries worldwide.
Germany, India, Japan, Mexico, Romania,
Russia, Singapore, Switzerland, United Shareholding Pattern of Hexaware
Arab Emirates, United Kingdom and
United States of America. The Company
Categories of Shareholding (as on December 31, 2020):
has obtained about 71 registrations for its
trademarks in various countries and has
Category of Holder No. of Shares % of Equity
many pending applications, with recent
efforts at strengthening its trademark 1. Promoters Holdings 285,969,229 95.22
portfolio across the countries of its 2. Mutual funds/UTI 3,840 00.00
presence. 3. Banks/ Financial Institutions/
Insurance Companies (Central/
The Company has a state-of-the- 1,594 0.00
State Govt. Institutions/ Non-Govt.
art Research and Development wing Institutions)
carrying on R&D activities to create 4. FIIs/ FPI 366,521 00.12
Intellectual Property for the Company.
5. Others:
Hexaware is in the process of obtaining
patent protection for its innovations. - Private Corporate Bodies 120,378 0.04
The Hexaware Innovation lab is staffed - Indian Public 11,132,015 3.71
by dedicated Innovation architects, full - NRIs / Foreign Nationals / OCBs 2,733,906 0.91
stack developers as well as consultants - Trust 480 0.00
- NBFCs 450 0.00
- Clearing Members 2,042 0.00
Sub Total 13,989,271 4.66
TOTAL 300,330,455 100.00

What makes Hexaware have
an edge?
With more than three decades
of experience in servicing global
clients, our strengths are built
around our unique market position
in helping clients accelerate their
business transformation.
1. Focused: 4. Performance-oriented culture: in creating an empowering work

Instead of doing everything and We are a nearly three-decade old environment.
offering ‘me-too’ products, we company, working with the mindset
focus on solutions aligned to our of a start-up. This helps us in driving 45.68 Average training hours per
core strategies. this has helped us collective organisational performance employee.
deliver a superior experience for and to consistently grow across
our customers, resulting in a higher various market cycles. 7. Robust financials:
customer retention rate. A strong balance sheet with healthy
15.4% Five-year revenue CAGR cash and cash equivalents, attractive
14 Year average relationship with leading to 2020. reinvestments and a low debt level,
our top 10 clients. despite an all-cash acquisition deal
5. Strong leadership: with Mobiquity for US$ 182 million
2. Domain expertise: We have a strong senior leadership in 2019.
We possess strong expertise team with global leaders as members.
in the services we offer to our With their unmatched experience 0.06:1 Debt-equity ratio (as of
diverse customer base across and expertise across diverse December 31, 2020)
different verticals. We have a technologies, they are steering the
sound understanding of emerging Company towards newer heights of
technologies, helping us develop growth.
solutions and services that are unique
and proprietary. 28.2 Average cumulative experience
of our senior leadership team
13 Patent applications filed. (person-years).
3. Diverse segments: 6. Skilled professionals:

We have a strong global client base Our team of 19,833 Hexawarians
across segments such as: Banking (as of December 31, 2020) from
and Financial Services, Travel and different regions and with diverse
Transportation, Healthcare and skillsets provides the Company
Insurance, Hi-Tech Professional with strong impetus to growth. Our
Services, Manufacturing and exemplary engagement initiatives
Consumer sectors. This reduces our help us in minimising attrition and
dependency on a single business
vertical.
30+ Country presence.

HEXAWARE ATA GLANCE Global Presence
Global Presence
Accelerating change around the world Europe
6
Offices
847
Employees
We stay closer to our Americas

Share of revenue (%)
customers through
18 15
Asia-Pacific
our offices in various
countries around 12 3,106
19 15,880
2020 2019
the world. We have Offices Employees
structured our Offices Employees

Countries of presence
geographical presence Share of revenue (%)
74 76
• Belgium • Norway
across three key regions • Denmark • Poland Share of revenue (%)
(Americas, Europe and • Estonia • Russia
Asia- Pacific) to provide

clear customer
2020 2019 •
•
•
Finland
France
Germany
•
•
•
SouthAfrica
Spain
Sweden
8
2020
9
2019
Countries of presence • Ireland • Switzerland
interfaces and faster • Latvia • UK
• Argentina Countries of presence
time-to- market. Our • Canada
• Netherlands
• Australia • Japan
global presence also • Mexico
• China • Philippines
• US
allows for onboarding a • Dubai • SaudiArabia
• HongKong • Singapore
cohesive and diverse • India
workforce that
contributes
to our promise of
delivering quality.
Figure 3 Annual Report FY 2020

12 Hexaware Technologies Limited Annual Report2020 13
Global offices of Hexaware The Key Partners are: • Outsourcing Innovation & Strategic
Enabler of the Year 2020
1. Microsoft- Accelerating digital • World HRD Congress 2021
Hexaware stays close to its customers
marketing with joint Go To Market • Excellence in Training & Development
through their offices in various countries
Award. An overall award for Best
around the world. The company has 2. Mulesoft- Realize the value of true Results-Based Training
structured its geographical presence digital enterprise
• Best Enterprise learning platform
across three key regions (America, 3. Salesforce- Enabling customer implementation
Europe and Asia-Pacific) to provide experience transformation with
direct customer interfaces and faster • Learning & Development Influencer
Salesforce Summit & Awards 2021
time to market.
4. Servicenow- Making a world of • Outstanding Learning & Development
work, work better for people strategy
The global presence also allows for • Best Learning & Development program
onboarding a cohesive and diverse The Company is a member of • Best Learning & Development Leader
workforce that contributes to our the following trade chamber or of the year
promise of delivering quality. association:
• International Association of 2019 Awards
Hexaware’s Partnerships and Outsourcing Professionals (IAOP)
Alliances • Baring Private Equity Asia (Hexaware)
• The National Association of
Software and Services Companies won the 2019 HKVCA ESG Award
(NASSCOM) of Excellence which recognizes the
significant environmental, social and
• FICCI
governance (ESG) related initiatives and
• Confederation of Indian Industry (CII) achievements. For the 2019 Award, the
Partnerships and strategic alliances with • Bombay Chamber of Commerce Association has received a total of 16
industry leaders to help the clients solve ESG case studies from 14 private equity
critical business challenges. Hexaware Awards and Recognition and venture capital firms across Asia.
has invested heavily in building its partner • Hexaware wins the Golden Peacock
ecosystem through collaboration with Award for Excellence in Corporate
market-leadingtechnology vendors, • Honours at the Global Training &
Development Leadership Awards Governance, 2018
product vendors, platform vendors, 2021
niche technology providers, future • Platinum LEED Rating awarded to the
technology providers and business • Rank No. 1 for ‘Business company’s Pune Campus, 2018
Understanding’, Cloud Capability • 4 World HRD Congress awards in
software providers. & Account Management Quality
categories of Best Corporate Social
and for Contractual Flexibility in
Whitelane’s latest IT Sourcing Study Responsibility Practices, Dream
Company to work for, Innovative HR
Practices and Fun at Work, 2017

Corporate Profile
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Hexaware’s Financial
Performance
Hexaware aims to deliver top financial

performance and sustain long-term During this year, revenue grew by
profitability, alongside improving 12.2%, from Rs 55,825.18 million
transparency and high levels of corporate in 2019 to Rs 62,620.80 million
governance. In 2020, the company
in 2020. In US$ terms, Hexaware
registered its highest revenue, EBITDA
and cash flow conversion to date. delivered revenue of US$ 845.04
million, up 6.5% y-o-y.
The Company’s 5-year revenue CAGR

in rupee terms stood at 15.4%, much
higher than expected in the industry,
thus reflecting our commitment towards
continuous growth.

On an Upward Growth Trajectory
Profit and Loss
Revenue ( million) EBITDA* ( million)
2020 62,621 2020 10,937

2019 55,825 2019 8,809
2018 46,478 2018 7,712
2017 39,420 2017 6,901
2016 35,349 2016 6,010
15.4% 16.1%
The revenues for 2020 saw a 12.2% y-o-y growth. EBITDA Saw a y-o-y growth of 24.2% on the back of
improved control on costs.
EBIT ( million) PBT ( million)
2020 8,145 2020 8,005

2019 7,581 2019 7,793
2018 6,688 2018 7,266
2017 5,919 2017 6,406
2016 5,211 2016 5,604
11.8% 9.32%
EBIT saw a y-o-y growth of 7.4% in 2020 owing to efficient control PBT reported 2.72% growth over 2019 despite headwinds
on costs and better realisationis. on account of pandemic.
PAT ( million) Earnings per share - Basic ( )
2020 6,215 2020 20.77

2019 6,413 2019 21.52
2018 5,835 2018 19.65
2017 4,995 2017 16.79
2016 4,192 2016 13.89
10.3% 10.6%
PAT saw a slight decline in 2020 compared to 2019, largely owing to The EPS for 2020 slightly declined to $ 20.77 owing to
additional tax provision due to assessment of one. decline in profit after tax in 2020.
Balance Sheet
Cash and bank balances ( million) Net worth ( million)
2020 10,379 2020 32,358

2019 2.528 2019 27.655
2018 8.341 2018 23.919
2017 5.521 2017 20.073
2016 4.482 2016 17.409
Closing cash and bank balances in 2020 increased more than four times Net worth reported strong growth on account of higher
compared to 2019 owing to higher operating profits realized during the year. retained earnings

Corporate Governance
The Company is making progress in its quest of corporate
governance excellence. It has a Code of Conduct for its
Directors and Employees, as well as a Code of Conduct to
govern, monitor, and report insider trading, as well as a fair
In the business world, corporate governance disclosure code. Furthermore, the Company is concentrating
refers to the systems of rules, policies, and on developing business processes and infrastructure to not
only ensure compliance but also to improve efficiency, agility,
processes that govern corporations. In short, and responsiveness.
a company’s corporate governance model
can be defined as the allocation of rights Hexaware has a well-defined Code of Conduct for all
employees, senior management and directors covering
and obligations among all members of the issues related to ethics, honesty, misconduct, etc.
organisation. Governance guarantees that
everyone in a business follows appropriate The Company also has a separate Anti-Bribery Policy. The
Employee Code of Conduct is available to all employees and
and transparent decision-making processes, easily accessible on intra website of the company. The Senior
and that all stakeholders (shareholders, Management and Directors Code of Conduct is available
managers, employees, suppliers, and on the website of the company – www.hexaware.com. The
Code of Conduct policy outlines the ethical and professional
customers, among others) have their conduct of employees and covers dealing with vendors,
interests protected. customers, and other business partners. The policy applies
to all employees and senior management of the company,
Hexaware has several rules and procedures in place to including its subsidiaries.
ensure strong corporate governance, prevent corruption, and
promote transparency. Ethical Practices
The Company’s corporate governance philosophy reflects
its value system, which embraces its culture, policies and Business Sustainability is crucial for Hexaware to sustain and
relationship with various stakeholders. Hexaware firmly grow in the long-term and therefore ethical practices are
believes that it is only through good corporate governance necessary for the efficient functioning of the organization. The
practices that it can achieve sustainable growth of the Company’s culture, policies, relationship with stakeholders,
organisation and create long-term shareholder value. The commitment to values, and ethical business conduct is
management ensures strict compliance with corporate reflected when ethical practices are being followed. Hexaware
governance laws, regulations and policies. has always adhered to and practised good corporate conduct
toward its stakeholders, which is based on global standards
and practices. The Company aspires to achieve corporate
Hexaware is focusing on building business processes and
governance best practises that are marked by transparency,
infrastructure that not only ensure compliance, but also
effectiveness, fairness, and legal compliance.
improve its efficiency, agility and responsive management
practices.
Hexaware strongly discourages involvement in any sort
of unfair trade practices, irresponsible advertising, or anti-
There is a separation between the role of the Chairman of
competitive behaviour. The Company has built its business
the Board and the Chief Executive Officer; a practice that
operations on six main ethical governance pillars, namely,
has been in place for more than 15 years in the Company.
accountability, fairness, equity, transparency, integrity, and
Hexaware has adopted the Code of Conduct for the Board
commitment to values.
of Directors, Senior Management personnel, prevention of
insider trading and whistle-blower policy. The Code is available
on the Company’s website at http://hexaware.com/investors/ Practical practices at Hexaware:
• Accountability
Hexaware has strictly upheld good governance principles • Fairness
and aims to add value to all its stakeholders as a responsible
citizen. Transparency, responsibility, integrity, independence, • Commitment to values
ethical corporate behaviour, and fairness to all stakeholders, • Integrity
including employees, consumers, vendors, investors, • Transparency
and society at large, are all emphasised in the corporate
• Equity
governance structure.

The Company also has well
Whistle Blower Policy defined Code of Conduct for all
Hexaware has a well-established whistle blower policy, which
employees, Senior Management
enables employees and various other internal and external and Directors of the Company that
stakeholders to report unethical behaviour, violations of the covers issues, inter alia, related to
Company’s code of conduct, violation of the ethical policy,
or any suspected fraud. This policy is reviewed and improved ethics, honesty, misconduct etc.
periodically by the Audit Committee. The anti-bribery policy and code of
conduct of Employees is available
Grievance Management on intra website of the Company
and easily accessible to all the
The company has detailed paper on how the grievances
are managed in Hexaware. The purpose of the grievance employees; the code of Conduct of
management is to provide opportunity to employees to file Senior Management and Directors
their complaints to the management, if any. Whistle blower
is available on the website of the
committee is responsible for ensuring all the complaints are
registered, acknowledge, corrective and preventative actions Company www.hexaware.com. The
are taken. code of conduct of the employees
and Senior Management applies
Insider Trading Regulations to all the employees and Senior
Pursuant to the provisions of SEBI (Prohibition of Insider
Management of Company
Trading) Regulations, 2015 (as amended from time to time), respectively, including its
the Company formulated a Code of Conduct on Prohibition subsidiaries. It covers dealings
of Insider Trading (‘Insider Trading Code’) and a Code of
Practices and Procedures for fair disclosure of Unpublished
with vendors, customers and
Price Sensitive Information (‘Fair Disclosure Code’). other business partners.
Anti-Corruption Policy
The Company has an anti-bribery policy in place that governs
the ethics and other matters related to bribery and corruption.
The mentioned policies are applicable to the employees across all

grades including senior executives, and fixed-term or temporary
employees like trainees, contractors, retainers etc.

Stakeholder Engagement
and Materiality
Hexaware believes that the only way to
achieve long-term business sustainability Stakeholder Identification
and growth is to develop great partnerships.
It is vital for the company to cultivate
healthy stakeholder interactions.
Material Topic Identification
The Company works hard to understand the stakeholders’
needs, expectations, and interests to produce economic and
social value for both the business and the stakeholders.
Engagement with
Stakeholder engagement not only promotes the exchange Stakeholders
of ideas and thoughts - for addressing the overall smooth
operation of the business entity - but also shines light on
certain crucial issues such as the risks and opportunities
associated with ESG criteria.
Response Analysis
By consistently increasing the effectiveness of business
models, products and services, and the workplace, the
Company strives to provide a superior experience to its major
stakeholders, namely customers, workers, investors, and the
community. We employ corporate governance best practises Engagement with Stakeholders
in accordance with worldwide standards and protocols
ensuring the best interests of our stakeholders. Hexaware uses various means to engage with the identified
stakeholder in order to recognize material topics relevant
for the business from social and environment context. The
Methodology for stakeholder mechanism is stated below:
engagement • Firstly, a questionnaire is prepared for the identified
stakeholder group.
Stakeholder Identification • Then, the company coordinates with the identified
stakeholder group for the intended purpose of asking
questions and filling out questionnaires.
Understanding and identifying stakeholders can be relatively
straight forward within the business ecosystem. However, • Finally, the company engages with the stakeholders and
when it comes to larger social and environmental contexts, records their responses.
the meaning of “stakeholder” can be ambiguous. Hence, it is
important to identify who the stakeholders are and for this Response Analysis
Hexaware has followed a mechanism: .Hexaware identifies
all its stakeholders based on factors like impact, influence, As a final step, the Company analyses the responses
interest, legitimacy, urgency, etc. submitted by the identified stakeholders on the material
• Thereafter it divides the stakeholders into internal and topics. For this the company:
external category. • Collates the responses by the stakeholders
• Finally, it prioritises its stakeholders. • Determines the key material topics by response analysis
• Determines the Materiality Matrix based on material topic
Material Topic Identification determined
Materiality for sustainability means the factors which have Outcomes:

significant direct or indirect impact on the business of
the organisation in social and environmental context. The
Key Stakeholders
identification of materiality is complex and requires a rigorous
mechanism. The mechanism is stated below: • Customers
• Employees
• Formulating a list of material topics for Hexaware
• Investors
• Interaction with Senior Management to determine current
relevant topics • Vendors
• Consolidate the list to most prioritized topics • Society at large

Stakeholder Engagement
Hexaware communicates with its stakeholders on a regular

basis to have a better understanding of their viewpoints. It
also communicates with its constituents in an open and
proactive manner. We worked with internal stakeholders to
select the important material themes because Hexaware is
still in the early stages of reporting.
Internal stakeholders provided input and comments, which

were collated and examined. The responses were ordered on
a likers scale, i.e. on a scale of 1 to 5, with 1 denoting the most
important material issue and 5 denoting the least significant.
There were a total of 14 material topics identified.
Materiality
The key areas which have the potential to significantly affect

the sustainability performance of the Company are known
as the ‘Material Issues’. The GRI Standards principle of
materiality states that the report should include subjects that
Prioritisation of Material Topics reflect the organization’s major economic, environmental, and
social consequences, or that have a substantive impact on
Using primary and secondary sources, a thorough and detailed stakeholders’ judgments and decisions. The materiality matrix
list of material subjects is compiled. Business performance plots the input and replies obtained from internal stakeholders
and strategy, risk management methodology, and other on the prioritising of materiality problems in a four-quadrant
internal documentation are among the key sources. Material box plot. The mapping of reactions is critical for the Company
subjects of peer organisations, GRI aspects, regulatory bodies, to provide an efficient and effective decision-making process
government missions, media stories, and press releases were and to identify the most pressing sustainability challenges.
all used as secondary sources. Internal stakeholders discuss
the information obtained from various sources in order to
prioritise the material topics.
GRI 201: Economic

Performance
High
GRI 418: Customer Privacy
GRI 305: Emissions

GRI 306: Effluents & Waste
GRI 307: Environmental
Moderate Compliance
GRI 401: Employment
External- GRI 413: Local Communities
Significance GRI 413: Socioeconomic
Compliance
to the
GRI 205: Anti-Corruption
stakeholders GRI 302: Energy
GRI 405: Diversity
& and Equal
GRI 303: Water Opportunity
Low GRI 403: Occupational
GRI 410: Security
Health & Safety
Practices
GRI 404: Training
GRI 406: Discrimination
High Moderate Low
Internal- Significance to Hexaware

Board and Board
Performance
Board of Directors • The directors have selected such accounting policies
and applied them consistently and made judgments
and estimates that are reasonable and prudent so as
The composition of the Board of Directors represents an
to give a true and fair view of the state of affairs of the
optimum combination of professionalism, knowledge, and
Company at the end of the financial year and of the
experience. All the major committees of the Board are
profit and loss of the Company for that period;
headed by Independent Directors.
• The directors have taken proper and sufficient care
The Board comprises eight (08) Directors as on December for the maintenance of adequate accounting records
31,2020 of these, seven are Non-Executive Directors and in accordance with the provisions of the Companies
four are Independent Directors. Act, 2013 for safeguarding the assets of the Company
and for preventing and detecting fraud and other
All the important decisions are taken at the Board/ irregularities;
Committee meetings. • The directors have prepared the annual accounts on a
going concern basis; and
Directors’ Responsibility Statement • The directors, have laid down internal financial controls
to be followed by the Company and that such internal
financial controls are adequate and were operating
Pursuant to Section 134 (3) (c) and (5) of the Companies effectively.
Act, 2013, the Directors confirm the following:
• The directors have devised proper systems to ensure
• In the preparation of the annual accounts, the applicable compliance with the provisions of all applicable laws
accounting standards have been followed and there and that such systems are adequate and operating
were no material departures; effectively.
ENVIRONMENT, SOCIAL AND GOVERNANCE
Directors and Key Managerial Personnel

Governance
Board ofDirectors
Policy on directors
Rajeev Kumar Mehta Atul K.Nishar Jimmy Mahtani
and Key Managerial
Non-ExecutiveChairman
M MM
Chairman Emeritus
C C M
Vice Chairman
M M M M M Personnel appointment
and remuneration
and other details The
Company’s policy on
directors and Key
Managerial Personnel
appointment and
R. Srikrishna
CEO & Executive Director
P. R. Chandrasekar
Director
Kosmas Kalliarekos
Director remuneration and other
matters provided in
CM M M M M
Audit Committee
Nomination&RemunerationCommittee
Section 178(3) of the
Stakeholders RelationshipCommittee
Corporate Social Responsibility Committee
Act has been disclosed
Strategy and Risk Committee in the corporate
governance report.
C Chairman
M Member
Milind Sarwate Madhu Khatri

Director Director
CM CM M

52 Hexaware Technologies Limited
Board Committees
It is crucial for Hexaware to Stakeholder Relationship Committee: the Company to meet its objectives, and
The Stakeholder Relationship Committee reviews management performance .
form different committees focuses mainly on strengthening and • Integrity
so that responsibilities can improving the stakeholder relationship
• Transparency
be carried out efficiently and by resolving investor complaints
related to share transfers, non-receipt • Equity
effectively. Following is the list of annual reports, dividend payments,
of committees at Hexaware: issue of duplicate share certificates, Digitisation of Board
the transmission of shares, and other
shareholder related queries, complaints, meetings
etc. Hexaware, on its website, has
1. Audit Committee a separate column for shareholder The Company has been conducting
services which includes information on paperless Board and Committee meetings
2. Nomination and the procedure for dematerialization of for the last few years.
Remuneration shares, the procedure for transmission
Committee of shares, dividend, loss of share
certificates, rights as a shareholder, Remuneration of Directors
3. Stakeholder Relationship investor education, and so on. In FY
2020, the number of shareholder The Company has adopted and implemented
Committee the provisions of Section 178 of the
complaints received were 12 with all the
Companies Act, 2013 on the requirement of
4. CSR Committee complaints resolved by the company and
the Nomination & Remuneration Committee
to the satisfaction of the stakeholders. to recommend to the Board a policy, relating
5. Strategy and Risk to the remuneration for the directors, key
Committee CSR Committee: The main objective managerial personnel, and other employees.
of the CSR Committee is to formulate
and recommend a Corporate Social The amount as remuneration payable to
Responsibility (CSR) Policy containing the Chief Executive Officer is based on
Audit Committee: The main objective a list of activities which the company the Company’s overall performance in
can implement as a part of their CSR, the financial year, industry trends, and the
of the Audit Committee is to ensure that
based on the activities mentioned in contribution of the Chief Executive Officer.
Hexaware’s financial reporting process The remuneration payable to Directors,
Schedule VII of the Companies Act,
is carried out in an effective, efficient, Key Managerial Personnel, and Senior
2013. The committee also plans the
transparent, and credible manner along Management employees would be based
expenditure which needs to be incurred
with accurate and timely disclosures on the short and long-term goals and
on each activity and reviews and makes performance objectives of the company and
of the financial information. The Audit necessary changes to the CSR Policy.
Committee also reviews the quarterly would include fixed and incentive pay. The
compensation may include Employee Stock
financial statements before the Boards’ Strategy and Risk Committee: The Options or other similar equity instruments
approval. Evaluation of internal financial Strategy and Risk Committee is as may be approved by the Committee.
records and risk management systems, constituted for reviewing the strategic
as well as the valuation of assets of plan for the Company and identifying Our independent Directors receive
the company, is also overseen by this potential business and operational risks. attendance fees to attend meetings of
committee. Assessing the functioning the board and committees. Independent
of Whistle Blower Policy and adhering Directors also receive a total commission,
to the code of conduct as per the Audit
How Board Drives Growth subject to shareholder approval, not
exceeding 1% of the company’s net income
Committee terms and conditions is a at Hexaware for the year.
major function of this committee.
The Board is collectively responsible for
Nomination and Remuneration promoting the success of the Company
Committee: The Nomination and by directing and supervising its affairs.
Remuneration Committee is responsible To meet this purpose, the Board
for formulating a structured evaluating undertakes the following steps:
criterion to assess the performance of
the Board of Directors. The committee • Provides entrepreneurial leadership
also provides recommendations of the Company within a framework
related to policy formulations for the of prudent and effective controls,
remuneration of directors and other which enable risks to be assessed
employees of the company and identifies and managed.
potential candidates who are eligible • Sets the Company’s strategic aims,
and qualified enough for positions of ensures that the necessary financial
senior management and director by and human resources are in place for
laying down assessment criteria.

Managing Risk and
Uncertainties
Amidst the changing landscape of the IT Risk Management Process Broad Classification of
industry, it is crucial for Hexaware to be
prepared for change; identify, analyse Risks Type Description
Risk management is the responsibility
and mitigate risks; and implement
of everyone in the organization and
the necessary mitigation strategies.
applies to all functions and operations. • Strategic - Risks of failing to
The company has set up a robust risk
The Chief Risk Officer (CRO) oversees achieve the organisation’s business
management policy to safeguard our the enterprise risk management function
business and continue creating value. objectives
and works closely with the respective risk
owners. In Hexaware, risk management • Operational - Risks associated with
Risk Management Policy is iterative. An iteration of the risk the internal resources, systems,
management process is triggered when: processes and employees of the
The risk management policy aims to organisation (i.e., people, process
• The business sets a new goal,
achieve the following objectives: and technology)
undertakes a project or an
investment or revisits its strategy for • Compliance -Threat posed to the
• Enable visibility and oversight of the coming years
the Board on the risk management Company’s financial, organisational,
system and material risk exposures • Conditions exterior to Hexaware
or reputational standing resulting
of the Company change significantly, e.g., regulatory
or legal changes, major changes in from violation of laws, regulations,
• Ensure all risks across the competitive landscape, changes to code of conduct or organisational
organisation are identified and key partnerships, etc. standards of practice
evaluated through a standardised
process and consolidated to • Risk reviews of governing
identify the key risks and enable documents, contracts or other The company has prioritized 11
risk prioritisation sources are conducted periodically
key risks and created effective
• Ensure mitigation plans for key risks are
agreed upon, assigned to risk owners
The primary objective(s) of the risk mitigation strategies:
management process is to ensure that:
and reviewed on a periodic basis
• Risks faced by the organization • Regulatory and compliance
• Ensure that risks are reported at
all levels in the organisation as per are identified and recorded in
the risk register, enabling the • Information and cyber
their relevance and significance
• Ensure that the risk governance
top management to take a security
comprehensive view of the same
structure is aligned with the
organisational structure and risk • Risks identified are assessed, • Talent availability
profile with well-defined and mitigated, monitored and reviewed
on an ongoing basis • Human resource related
delineated roles, responsibility and
delegation of authority • Increased service cost
The Board is responsible for the risk
• Enable transparency of risk framework. It approves the entity-
management activities with level risk appetite and ensures that risk • Competition
respect to internal and external controls are built into the management’s
stakeholders approach to operations. • Technology change
• Enable adherence to appropriate
compliance and regulatory The Audit Committee assesses the • Revenue concentration
requirements, wherever applicable, effectiveness of the risk management
through the adoption of leading systems and undertakes an independent • Disaster recovery/business
practices review of the risk mitigation plans. It continuity
ensures that risks are identified using
• Assist in safeguarding value and both a ‘top-down’ and ‘bottom-up’
reputation by avoiding unpleasant • Data protection and privacy
approach to ensure that risk registers are
shocks and surprises comprehensive.

COVID-19: The Company’s Response
to Sustain Business Operations
Figure - Hexaware has provided 25 multi para monitors and 10 ETCo2 to district Civil Hospitals, Raigad
The COVID-19 pandemic has impacted Business Continuity Plan

businesses and lives across the World. The
Communication was the underlying theme of the
pandemic has created a climate of uncertainty
company’s strategy to fight the pandemic. The company
on how businesses work and how to navigate set up a response team with the objective to:
change. At Hexaware, our main aim in this
• Ensure safety and well-being of the employees
period of uncertainty is supporting our key
• Ensure that the company services its customers to the
stakeholderscustomers, employees and fullest extent possible
communities. • Be a responsible corporate citizen in all the company’s
• Hexaware activated Business Continuity Policy and Crisis communities
Management Standards across locations to help the
company navigate through this challenging situation and
ensure minimal disruption to our operations.
• The company formed a cross-functional taskforce with
representatives from various business functions such as The Company facilitated work
IT, Facilities, HR, Compliance and Communication among from home lending support to its
others. This taskforce closely monitored the situation and
worked in accordance with the information and guidelines customers, resulting in high customer
provided by the government and other global agencies satisfaction.
such as the World Health Organisation, Centers for
Disease Control and Prevention (CDC) among others.
• Regular communication with clients and partners was
maintained to update them on our preparedness and
response.
• The company constantly engaged with employees to help
them with emotional support and health guidance, as
needed.

Responsible Supply Chain
Procurement Policy
Hexaware has a strong Procurement Policy in place for
sustainable sourcing including transportation. The company
The concept of “responsible supply chains” integrates discourages discrimination of any vendor based on gender,
environmental, social (including human and labour rights), and nationality, ethnicity, religion, disability etc. The Company also
good governance factors into the lifecycles of goods and services. encourages sustainable sourcing and ensures that social and
environmental performance extends to our supply chain by
Socially responsible supply chain management can help sharing our expectations with vendors. Hexaware generally
create, protect, and grow long-term environmental, social, gives preference to local vendors.
and economic value for stakeholders alongside a company’s
value chain. By implementing socially responsible supply chain The scope of the Procurement Policy includes the following:
practices, companies can protect the long-term viability of
their business and secure a social license to operate. Vendor Management – The purpose is to ascertain each
sub-contractor/Vendor’s ability to service Hexaware’s
Consumer sentiment is clearly an important factor in this requirements, which in turn would aid Hexaware’s ability to
aspect, but global policies are already in effect to hold meet the customer requirements. This process also helps to
corporations responsible for socially responsible supply chain
ensure that the purchases made, conform to the specifications
practices. In 2011 the United Nations Human Rights Council
and proper control is maintained to address the recived
endorsed the United Nations Guiding Principles on Business
requirements received. The assessment will encompass all
and Human Rights (UNGPs), outlining the three pillar of state
and business operatation: sub-contracting arrangements, whether they are for goods or
services.
• The state duty to protect human rights
Procurement - It covers the procurement process of receiving
• The corporate responsibility to respect human rights
the purchase requests/IOC, raising purchase orders receiving
• Access to remedy for victims of business-related abuses and inspecting the purchased product.
Customer Delight Management - This procedure describes

the methods to be followed in eliciting customer feedback on
the services provided and products delivered to the internal
The UNGP asserts that customers on a continuous basis. Customer feedback acts as
one of the key inputs for improving the services and product
companies have a responsibility
quality. The purpose of administering the Customer Delight
to protect human rights along Survey is to bring in external perspectives on the quality of
all phases of their value chain, services rendered, improvement opportunities, quantitative
inclusive of manufacturing measurement of service levels and compare performance
against the previous period.
and outsourced supply chains.
Between public opinion, investor Monitoring & Control - This process explains the various
pressures, and global regulations, review mechanisms used to execute monitor and control the
management of Procurement function. Various reviews are
corporations have many conducted to ensure that the function is being executed as
reasons to embrace new socially per the defined procedures and is progressing as per the plan.
responsible supply chain tools.
Hexaware also has supplier risk management guidelines in
place for performing risk assessment of the suppliers.

Supplier Risk Management Guidelines
The purpose of supplier risk management guidelines is to firstly
classify suppliers who will be required to undergo assessment
with respect to risks. The risks addressed through this
classification primarily include risks to sensitive information
such as financials and intellectual property, personally
identifiable information relating to staff and customers, data
provided by customers, and other data classification subject
to regulatory and contractual restraints in accordance with
ISO 9001:2015 Quality Management System & ISO/IEC
27001:2013 Information Security Management Systems
Standard and ISO/IEC 27036 Information Security for
Supplier Relationships. The procuring BU / DU head shall use
this classification in procurement request.
The other type of risk which will be assessed is the availability

of vendor services which will impact business processes.
This classification is to enable procurement services to

effectively leverage what the company spends, improve
quality products and services, reduce infrastructure costs,
and to BU / DU heads to manage risks and meet internal and
external customer requirements.
Hexaware is complaint with ISO/IEC 27036

Responsible Customer
Collaboration
Hexaware believes in creating superior customer experience
through our tailor-made offerings and excellent servicing.
Even during the pandemic, the company quickly transitioned The recent collaboration of Hexaware with
to work-from-home mode and provided seamless experience Mobiquity Inc. has enabled the company
for the customers.
to drive synergies among the existing and
The company established the following principles while the emerging customer base. The company
working with customers during the pandemic: focuses on recruitment and retainment of
• Put the relationship before the contract high calibre employees to attract and deliver a
• Act first in the interests of customers, discuss commercial superior experience to the customers.
impacts later
• Communicate effectively and be transparent about our
challenges
The following are the details of the key sectors which have
• Remember that the crisis will eventually pass, but the reaped the benefits of technology from Hexaware:
relationships will last forever
• Banking and Financial services
More than 93% of customers provided positive • Healthcare and Insurance
feedback for Hexaware, according to an • High Tech and professional services
independent third party survey. • Travel and transportation
• Manufacturing and consumer
The company provides services and solutions to different With the advancement in technology and to grow customer
organizations and sectors of the economy. The services which base, responsible customer collaboration is especially important
Hexaware provides are based on mutual trust and close and to insure that, Hexaware has insured the following:
engagements with the customers to understand their needs
through a superior solution-oriented approach. The company
also has a proper feedback mechanism to understand and act
upon the gaps arising between customer expectations and
the company deliverables.
The upcoming trends of using modern technologies such

as IoT, Big Data Analytics, Data Science, Machine Learning,
Artificial Intelligence, Cloud Computing, etc. in business
processes has enabled Hexaware to contribute and address
the needs of the consumers by making these technologies
available to them in an accessible and affordable manner.

Related Party Transactions Information security management through Confidentiality,
Integrity and High Availability are being time tested by
During the financial year 2020, the Company has entered into external certification audits and assessments throughout the
transactions with related parties as defined under Section year as per the process managements of ISO and Industry
2(76) of the Companies Act, 2013 read with Companies standards. This year saw the Company getting ISO 22301
(Specification of Definitions Details) Rules, 2014, all of which - the global standard for Business Continuity, officially
were in the ordinary course of business and on arm’s length known as ‘Societal Security’- due to the governance of all-
basis and in accordance with the provisions of the Companies encompassing resilience factors. The governance review of
Act, 2013, read with the Rules issued thereunder and the SEBI Information Security Management validates and ensures
(Listing Obligation and Disclosure Requirements) Regulations, all measures recommended and expected by international
2015 to the extent applicable. standards, legal and regulatory requirements as well as
customer contracts. Initiatives on automation, threat and
vulnerability management, risks related to remote working and
There are no materially significant related party transactions
resilience were the focus during the year elapsed. Continuous
made by the Company with Promoters, Directors, Key
Improvement on regulatory compliance related to GDPR and
Managerial Personnel or other designated persons which may
Privacy Laws of different countries and entities, adoption of
have a potential conflict with the interest of the Company at
latest industry best practices and frameworks to strengthen
large.
the security program were also progressed during the elapsed
year. Cyber Security resilience to manage various technical,
All Related Party Transactions are placed before the Audit
man-made, natural and perceived threat scenarios (Including
Committee and Board.
prolonged remote working due to the pandemic) were part
of Hexaware’s business continuity management program,
Policy on dealing with related party transaction is available
implemented and audited during the ISO 22301 certification.
on the our website. of the Company. http://hexaware.com/
Role based security education, annual refresher trainings
investors/
on information security and privacy, awareness sessions on
emerging security challenges are provided to employees,
Policy on determining Hexaware’s material subsidiaries of the
contractors and associated resources.
Company is available on the our website of the Company.
http://hexaware.com/investors/
Quality Assurance
Information Security
The Company has sustained its commitment to the highest
levels of quality, best-in-class agile processes, robust
Information Security, also referred as Cybersecurity is a critical
information security practices and mature business continuity
enabler of today’s business requirements to ensure secured IT
processes that have collectively helped achieve significant
operations. Hence, it is part of the mainstream discussions
milestones during the year. While maintaining existing external
at board meetings and is getting reviewed for business
benchmarks and certifications, the Company has enhanced its
advantage, impact and risk considerations.
focus on Business Continuity and societal security by updating
our processes for ISO 22301:2012 and getting certified for
The governance and management of Information Security is
it. The Company continues to adhere to international quality
of paramount importance to Hexaware. Beyond compliance
certifications such as ISO 9001-2015, ISO 27001:2013, ISO
to laws, regulations, global standards and industry best
20000-1:2018, CMMI - DEV Ver 1.3 - Level 5, ISAE3402 and
practices, customers’ expectations focus on the company’s
SSAE16 SOC-2 Type II.
capability to manage dynamic landscapes of threats and
vulnerabilities - ensuring Information Security assurance The Customer Satisfaction Survey is done on an annual basis
while progressing technology adoption and innovation. by an independent agency to measure customers’ satisfaction
Hexaware has made substantial investments to ensure level. . Hexaware scored 84.29, against an industry score
secured technology adoption of cloud, virtualisation, ranging from 43.81 to 84.32. The score of 84.29 is the highest
innovation, Artificial Intelligence, Robotics, Machine Learning, EX score we have achieved in the last seven years, ranking us
Deep Learning, Digital Transformation, Automation and more. the second highest in the IT industry. . We have also received
These investments in the latest tools, systems and devices the highest scores till date for all key business metrics namely:
provide a competitive advantage, as well as bring Nextgen and advocacy, loyalty, satisfaction and value for money.
Hybrid security cover to the Company’s business operations
This was evident during COVID-19 pandemic, as Hexaware
could enable Work-From-Home for a 100% of its employees
proactively within a few days.

Redressal Mechanism
Hexaware engages closely with the customer - seeking
feedback and providing a channel to report any concerns and
The HR Business Partners (HR violations of Policy. The Company’s modes of engagement
BPs) have a well-defined employee are to visit customer sites and feedback forms. A Customer
satisfaction survey is also performed periodically by an
engagement mechanism. HR BPs independent agency to measure the level of satisfaction of
work closely with employees on our customers.. The audit procedures for suppliers also touch
human resource related matters. upon human rights aspects.
Employees can directly approach No customer complaints pending during the last year..
and report any grievances to them.
Regular skip level meetings, one-on- Customer Survey
one meetings and open houses are The Customer satisfaction survey is done on an annual
regularly conducted for employees basis to measure the level of satisfaction of customers. An
by the HR BPs, as well as forums Independent agency conducts the survey Hexaware scored
84.29 as against an industry score ranging from 43.81 to
where concerns are raised, and 84.32. We are ranked the second highest in the IT industry
feedback is provided. and our score of 84.29 is the highest score that we have
achieved in the last seven years. We have also received the
highest scores till date for all key business metrics, namely
advocacy, loyalty, satisfaction and value for money.
Customer experience index chart, independent survey by Feedback Insights

Customer experience grouping Industry score
5% 6% 6% 5% 7%
2% 84.32 High
14% 84.29
13%
11% 78.5 18% 74.4
28% 19% 69.9
24%
23% 66.4 66.2
53.0
83% 77% 85%

69% 74% 43.81 Low
64% 67%
IT Industry
2015 2016 2017 2018 2019 2020 2021

Core Moderate Breakaway Ex-Index
Research and Development - The Company has state-of-the-art labs, which include the
R&D Lab and the Offering Engineering Lab. The R&D Lab is
Strengthening Intellectual Capabilities an incubation unit for new technology services. It focuses on
future trends with the primary focus on future proofing the
Hexaware has invested in a state-of-the-art research and organisation and its customers.
innovation wing, helping to create unique intellectual
properties The key goal is to translate the business domain The Offering Engineering Lab is the delivery hub for building
technology expertise, acquired through a wide array of and maintaining Hexaware’s IP’s and solutions that powers
engagements, to tools for mitigating technology and project our service offerings.
risks.

Hexaware has created a team of innovation architects, full
stack developers and consultants working in rotation to
exchange ideas and produce the desired results.
Hexaware has initiated Bottom-Up Disruption (BUD) to

crowd source ideas and bring them to reality. We launched
Brainbox, an idea-bank for Customer Value Addition (CVA)
and are doing something new for our customers every day.
Over 62% of Hexaware’s employees participated in Brainbox
during 2020, bringing in client-centric innovation.
Innovative Solutions for Customers

“BrainBox” acts as a platform, encouraging employees to
bring their ideas and value addition to our customers as well
as systematically manage the ideation process. Hexaware
consistently continues to harness the power of knowledge
gained by employees working on their customer accounts,
by inspiring them to create and implement value additions Ideas Ideas Efforts Saved Cost Saved
through BrainBox. Posted Implemented Hrs/Year /Year
In the year 2020, 65% of the employees have proudly

participated in this initiative and have posted over 1174 ideas
proposing value additions under categories like: automation,
productivity improvement, financial savings and accelerating
the time taken market customers’ products and services. 822
of these ideas have been successfully delivered, generating
savings of over US$ 31.04 million and saving around 427,803 Customers have benefited from the high quality delivery
hours of effort in the last year. This has been approved by and support. There are fewer defects, a reduction in cycle
our esteemed customers. BFS vertical leads the pack by time, increased stringent information security practices and a
implementing 249 CVAs, followed by H&I (205 CVAs) and flexible and proactive approach. The Company’s understanding
M&C (190 CVAs). ATM 240, DA 130 and BIBA 120 remain of customer’s business and technology landscape enables it
the top technologies used by teams to consistently deliver a to provide comprehensive multi-service solutions along with
higher number of CVAs to customers throughout 2020. cost reduction for the customer. The Company has provided
value-additions through improving the performance of
US$ 31.04 million saved in 2020, vs. US$ 23.52 million saved systems that have been outsourced, a reduction in problems
in 2019. The count of implemented CVAs has increased in and failures, and improved stability. This has resulted in high
FY 2020 under: Financial Saving (325), Market Ideas (25), levels of customer delight and repeat business. Implementing
Productivity (778) and Time to market (46). the best-in-class processes and providing training on it has
enabled the organisation and people to be methodical and
process driven. The usage of latest technologies and industry
The BrainBox platform has promoted deep best practices has improved delivery capability and added
business value. Focus on quality and automation has resulted
expertise in , technical engineering and knowledge in cost reduction and improved productivity within the
sharing, a problem-solving approach as well as organisation.
extraordinary proficiency in our customers’ business
function and our value creation attitude. Hexaware
is identifying and delivering values to our customers 822 ideas were implemented
at no extra cost. Through a structured governance through brainbox
and rewards program, Hexaware suitably rewards
its employees’ passion. This is driven personally by
the CEO, leading to larger percentage of employees
participating voluntarily in this initiative.

Responsible People
Management
Diversity and Inclusion
Human resource is the key to long-term growth for a company

offering IT services. Hexaware fosters a happy and open
culture, promoting a positive and open environment. More
than 19,800 people from various ethnicities and cultures work
for the organisation. The organisation encourages employees Women
to balance work and recreation in a fair and just manner. The
#WeDifferent programme embraces diversity, creating an Diversity is our strength and with employees from 52 different
environment of inclusiveness, engagement and acceptance. nationalities and a workforce that is 31% female, Hexaware
is bolstering the diversity of the workplace. “Women@
The Company ensures that the employees are abreast of Hexaware” (W@H) is an employee-driven forum, serving as
the latest trends in the industry and imparts the necessary a platform for inspiring and empowering women. The forum
development and training opportunities to equip them supports our female colleagues in achieving their professional
with additional skills to offer value-addition to customer and personal goals.
proposition.
In addition, the company conducted the following initiatives:
The onset of the COVID-19 pandemic required to take
prompt actions to safeguard employees. The company • Health awareness programmes and medical camps
ensured a smooth transition to work from home. As of the (orthopaedics and mammography)
31st December 2020, more than 95% of revenues were
• Financial planning for women, followed by one-to-one
derived from working from home.
consultation with an expert advisor
Employee Headcount* • Women’s Day celebrations with stalls and beauty sessions
Year 2016 2017 2018 2019 2020 • Self-defence workshop
Number of
8862 9732 11273 12802 13004
employees Specially abled
Employee Headcount*
Hexaware does not discriminate against specially-abled
Year 2016 2017 2018 2019 2020 individuals during recruitment. Discrimination is not practised
Female 2369 2464 2872 3337 3446 at Hexaware, and as of December 31, 2020, there were
Employees around 18 speciallyabled employees working at Hexaware.
Total number of permanent employees 11710

Total number of contractual employees 1294
Total Males Females

Number of Newly 2904 2054 850
Recruited Permanent
Employees in FY
2020
Contractual 930 719 211
Employees
Figure - Hexaware Technologies is providing scholarship

to underpriviledged and meritorious students

Occupational Health and Safety • Improving the maturity of the Emergency response
practices for mitigating operational threats and
vulnerabilities.
Hexaware management is committed to providing a safe and
healthy place of work across its facilities. To achieve this, we • Providing medical assistance to all personnel working in
work towards: our campuses, as deemed appropriate and in line with
policy guidelines.
• Identification of Health & Safety risks and opportunities in • Determination of compliance obligations, adherence in all
the operations operations, monitoring to ensure fulfilment and correction
of non-conformities.
• Eliminating incidents, preventing occupational illness and
injuries at the workplace: • Embedding Health & Safety culture in the organization.
• Identification of hazards and assess risks pertaining to the
operations on a periodic basis. Talent Acquisition
• Establishing safety committees at all locations to monitor
and control employee health and safety matters. In today’s dynamic and diversified business world, talent
• Implementation of a robust governance to review acquisition and development are critical for any businesses’
incidents, investigate, then actively deploy actions to long-term viability. Hexaware has a very thorough hiring
avoid a recurrence. procedure. Potential applicants are hired for desired job
opportunities at Hexaware through a thorough hiring
procedure. In the diagram below, we describe the hiring
process:
Receiving Manpower
STEP 1 Requisition and JD
STEP 2 Shortlisting of Suitable Candidates
Send Confirmation e-mail to

STEP 3 Selected Candidates
STEP 4 Document Collection form the Candidate
Negotiating with the Candidate on

STEP 5 the CTC to get in Fitment with the
Hexaware Parity
STEP 6 Releasing the Offer Letter

Talent Management
Workforce Learning and Communication Development - Effective business
communication is a key skill in the modern delivery today.
Development Programs This is also one of the biggest gates in talent acquisition in
the Indian market. During the year, Hexavarsity rolled out
a new and improved tool-based assessment for English
Hexavarsity - to support the growth of the organisation,
Proficiency and Communication. The Company additionally
customer requirements and employee needs. Opportunities
launched a global program on enhancing communication
for Learning & Development is a commitment in Hexaware’s
through a four-stage program focusing on English Proficiency,
Employee Value Proposition. This year, the company focused
Speaking, Listening & Writing effectively in business
on driving learning adoption and extending coverage to ensure
environment. Hexavarsity also supports the employee driven,
a nimble workforce to meet our business growth. Hexaware
voluntary club ‘Toastmasters’, members of the ‘Toastmasters
was ready for the post-pandemic ‘Work from home’ model
International’, are focused on promoting communication and
having moved to Cloud based systems much earlier, carrying
public speaking. The Hexaware Toastmaster’s club won the
on its business seamlessly during the year.
coveted President’s Distinguished Club for 2019-20.
Evolve - ‘Evolve’ is a path-breaking talent transformation

Campus Training - Hexavarsity plays a key role in training fresh
framework to train our employees and equip them for the next
campus graduates every year for the Company. The program
generation services that we deliver to customers. Through
has gone through thorough continuous improvements
a combination of blended learning and a stringent four
over the years and is a key enabler of fresh talent into the
step assessment, the employees are certified in the ‘Target
Company. Hexavarsity switched the training seamlessly to an
State Roles’ required by the customers. Target State roles
online, virtual format during the pandemic ensuring there is
are pivotal and now applied right from recruitment to Role
no disruption in the campus training and induction.
based certification and performance management. ‘Evolve’
empowers every employee to take charge of their career
To ensure higher control and quality of the Campus graduate
and growth and ‘Own their game’. The Program has been
intake, during the year, Hexavarsity launched ‘Segue’ a unique
recognised by the industry for its innovation and business
early engagement program in selected colleges. Through this
impact and was judged ‘The Best Learning & Development
program, Hexaware pre-selects Campus graduates during their
Program of the Year’ in the Learning & Development Influencer
early years in college, trains them early and gets them industry
Summit recently.
ready. This program ensures the identification of talented
students early on for the Company and bring them on board.
Jumpstart - During the year Hexaware launched “Jumpstart”
a focused training program for employees between projects
MOU with ICT Academy - During the year, the Company signed
to ensure they are quickly adjusted for the business pipeline.
a MOU with The ICT Academy, Tamil Nadu, to sponsor talent
This ensures a supply of internal talent for new business,
development of students identified by them and help them
motivates employees, and improves our utilisation levels.
prepare for the expectations of the IT Industry. Hexavarsity
conducted training workshops, provided certified trainers,
Insights - The Peer to Peer connect Learning program,
helped define the curriculum and assessments and shared best
‘INSIGHTS’, are bite-sized sessions on new and emerging
industry practices for this program during the year.
tools and technologies conducted by our own Subject matter
Experts on areas like Computer vision, Quantum programming,
Design Thinking, etc. The program helps create awareness of
new tools and trends in the market and has been well received
by our employees. Management Trainees - During the year,
our Company successfully inducted
Organisational Development - During the year the company Management graduates from top
re-launched the updated organization development programs
for our employees. Examples include programs for Leadership business schools to nurture and develop
capability for Managers and Senior Leaders, Project future leadership talent for the company.
Management excellence, Business Consulting and Business Hexavarsity played a key role in their
Analysis. These programs have been further reinforced by
adding individual Coaching to all consultants to help them induction and training during the year.
apply the skills and competencies in their work environments
with guidance from experts. During the year, Hexaware has
also launched a pilot program to coach and develop a fountain
head of talent for the organisation. Professional Certifications - The Company also continues to
invest on external certifications for its consultants.

Employee Training Programs
Training Topics Junior Management Middle Management Senior Management UC, UE, UW
Behavioural 9.4 9.1 7.1 0.1
Domain 3.5 8.3 10.0
Induction 6.0 6.0 6.0
KYO 3.5 4.3 5.2
Language 1.0 1.4 2.0 1.0
Others 0.6 1.0 1.0 1.0
Process 1.8 2.2 1.7 4.1
Process & Project
Management 5.6 2.8 3.0
Technical 8.8 14.3 16.7 1.4
Grand Total 40.3 49.5 31.5 28.8
Redressal Mechanism Doctor on call - The Company has appointed an in-house

doctor for consultation within the campus as well as on-call,
to create a positive impact for employees and ensure group
A Cordial Working Environment Policy has been
cohesiveness.
institutionalized, which guarantees creating an encouraging
workplace for its employees to seek support and remedial
action, should they believe to be subjected to any form of Cordial Work Environment - A cordial work environment is
harassment. . not only beneficial to the company but also for an individual’s
physical, mental, and emotional health. Hexaware provides
The Company has also established a Prevention of Sexual equal opportunities to all potential candidates as well as
Harassment (POSH) policy in line with the requirements existing employees and tries to ensure a harassment-free
of the Sexual Harassment of Women at Workplace Act, work environment. The company has conducted training
2013(Prevention, Prohibition and Redressal). The Company sessions for employees to help them better understand the
communicates about the policy through various programs and concept of harassment and its repercussions.
at regular intervals to the employees. It has set up an Internal
Complaints Committee (ICC) both at the registered office, and Staff Welfare Guidelines - The Company organizes team
at every location where it operates in India in accordance with outings, office picnics, treks, and other sporting and cultural
the Act. It is chaired by a senior member and has an external events to ensure that all team members get an opportunity to
woman representation. Workshops and awareness programs bond, and rejuvenate and take care of their physical wellbeing.
are organized for raising employees’ awareness regarding
sexual harassment. The Following programs were initiated towards the well-
being and safety of the employees
Employee Welfare
A. Medical Care – To create Covid related awareness and
to provide health & diet tips in consultation with experts
Several initiatives have been introduced for employee welfare.
from reputed hospitals. which involved Experts from
reputed Hospitals to provide great insights.
Counselling - Employees may become stressed due to
personal or professional issues which may hamper their B. Ergonomics care in collaboration with a reputed Bbrand to
productivity. To help its employees, Hexaware has partnered help employees combat the pandemic situation.
with 1 to 1 Helpnet to provide anonymous counselling services C. Eye Care to help reduce stress, enabling which enabled
to its employees which can be used anywhere, anytime. our employees and their loved ones to practice for self-
The Company supports its employees and works toward care and also for their loved ones.
addressing issues which may affect employees’ wellbeing,
work performance, workplace morale and mental health.

Employee Initiatives during
Covid-19 Pandemic
The employees at Hexaware began working 4. Leave
5. Group medical care
from home in early March 2020. They were 6. Personal accident
provided with all the necessary requirements/ 7. Term life
equipment to enable work from home and 8. Car lease
9. ESOPs
ensure there was no customer disruption.
• War room was set up to ensure smooth transition to Employee Stock Option Plans (ESOP)
work from home. This supported technology and personal
requirements, including relocation support/advice The Company has introduced various employee stock
options plans/restricted stock unit plans from time to time
• Hexaware arranged for COVID-19 tests for staff who visit
to motivate, incentivise, attract new talents and inculcate the
office on a rotational basis
feeling of employee ownership, and reward employees of the
• Hexaware provided vouchers for all employees to fulfil Company and employees of Subsidiaries. The Nomination and
their requirements while working from home (e.g., Remuneration Committee administers these plans. The stock
ergonomic chair, headset, etc.) option plans are following Securities and Exchange Board
• Employees at Hexaware could claim internet expenses of India (Share Based Employee Benefits) Regulations, 2014
incurred by them as part of ‘Work from Home’ strategy (“Employee Benefits Regulations”) and Companies Act, 2013,
read with the Rules issued thereunder.
• The company implemented various people initiatives
to ensure their overall well-being, including counselling
There have been no material changes to these plans during
sessions, motivational talks, cooking sessions, medical
the financial year. No employee was issued stock options
awareness sessions by reputed doctors etc.
during the year equal to or exceeding 1% of the issued capital
• The company circulated guidelines on pandemic vigilance of the Company at the time of grant.
and response, we sent SOPs to manage the COVID-19
outbreak, strategies relating to returning to office, and the
Dos and Don’ts for employee safety. During the year 2020, following were the exercise
• The company has been doing real-time tracking and made by employees and grant made to employees/
monitoring of COVID-19 cases for its employees and their director under ESOPs:
families.
• 1,946,134 options were exercised, and the Company
allotted 1,946,134 equity shares of ` 2/- each (face value)
to the employees on such exercise.
Other benefits
Post-employment benefits and other long term • 1,322,141 Restricted Stock Units (RSUs) were granted
under 2015 scheme during the year 2020.
benefit plan
Payments to defined contribution retirement schemes are
recognised as an expense when the employees have rendered
service entitling them to such benefits.
Short term employee benefit

The undiscounted amount of short term employee benefits
expected to be paid in exchange for the services rendered
by employees is recognised as an expense during the period
when the employee renders those services. These benefits
include compensated absences such as leave expected to be
availed within a year, statutory employee profit sharing and
bonus payable.
Some other employee benefits include:

1. Provident Fund
2. Gratuity
3. Employees state insurance

Principles of Hexaware
Hexaware believes that the profits/ are prohibited from engaging in any acts of bribery or
corruption.
economic value cannot be generated unless
3. Job Rotation: The Hexaware job rotation policy provides
it is created on the foundation of ethics opportunities to employees to explore new assignments
and responsibilities. Bearing this in mind, and roles. It is an initiative to facilitate employee career
development, ensure job satisfaction while meeting
Hexaware is working towards creating an organization’s business needs.
environment that provides equal opportunity, 4. Sexual harassment: Hexaware Technologies Limited is an
avoids discrimination, and where employees equal opportunity employer and is committed to creating
feel “valued”. It imbibes these principles in the a workplace that is free from all forms of harassment.
All female Hexawarians have the right to work in an
process of hiring, promoting and treating the environment free from any form of discrimination and
employees and does not discriminate against conduct which can be considered coercive or disruptive,
any caste, colour, creed, religion, gender, particularly behaviour that is tantamount to sexual
harassment as defined in this policy
disability or sexual orientation. Hexaware has 5. Whistle Blower: Hexaware Whistle Blower Policy has
the following policies for employees: been unveiled as a mechanism to encourage a climate
of open communication within the company to report
1. Code of Conduct: This policy defines the standards concerns at the earliest opportunity including the
for conduct in all business, legal, and ethical matters violation of the codeany code, and thus averting a larger
carried out in daily business, and is meant as a tool and issue in the future. The purpose of this policy is to enable
a guide for dealings with employees, clients, vendors, a person who observes an unethical practice, to approach
and partners; interaction with competitors; as well as in a Whistle Blower committee without directly without
financial areas. necessarily informing their supervisors. Employees and
others are encouraged to use guidance provided by this
2. Anti-bribery: Hexaware Company is committed to the policy for reporting all allegations of suspected improper
prevention, deterrence and detection of fraud, bribery activities.
and all other corrupt business practices. The Company
conducts all its business activities with honesty, integrity
and the highest possible ethical standards. All The
Company and all its employees Employees worldwide

Awards and Recognition
2. Learning & Development Influencer
Summit & Awards 2021
• Outstanding Learning &
Development strategy
• Best Learning & Development 3. Hexaware is now Great Place
program to Work® - certified™ – an
• Best Learning & Development acknowledgement of the people
1. World HRD Congress 2021 Leader of the year practices and a recognition of the
• Excellence in Training & company’s focus on building a great
Development Award. An overall workplace culture This is to certify
award for Best Results-Based that Hexaware Technologies LTD
training has successfully completed the
• Best Enterprise learning assessment conducted by Great
platform implementation During the year Place to Work® Institute, India, and
HexaVarsity has is certified as a great workplace. This
obtained below certificate is valid from March 2021
to February 2022.
mentioned
awards:
Key HR Initiatives
Rewarding and recognising the colleagues
(R&R)
A high-performance and high-recognition culture keeps

teams motivated. The Rewards and Recognition framework at
Hexaware, recognises teamwork, success and hard work. The
company then rewards employees with several programmes
to honour our top performers and loyal employees.
High Performers Club (HPC)
This special recognition programme is for those who deliver

sustained performance over multiple consecutive years.
These individuals are felicitated by the CEO of the company
and other Management Council members in the presence
of their families during Hexaware’s annual event, YUVA.
The senior management team works with HPC members to
leverage their capabilities and strengths for fast-tracking their
growth and that of the organisation.
Veterans of Hexaware – Long Service Awards

(LSA)
LSA celebrates loyalty and service tenure for every 5-year

milestone, serving as a motivational lever for the people at
Hexaware and strengthening the company’s organisational
culture. These awards further build customer confidence as

they see value in long-term association with the company. As YUVA
part of LSA, the company gives a congratulatory trophy and
certificate to the employees completing the tenure milestone
The annual event, YUVA, is the most awaited occasion at
and send an email to the entire organisation celebrating them.
Hexaware. It is spread across days and witness participation
from various lines of businesses. It is an amalgamation of
1,029 employees received LSA in 2020 culture, and a display of creative and competitive spirit, team
work and team bonding.
Employee Engagement
Hexaware commemorates the accomplishments of their Celebrating Personal Milestones

colleagues – be it professional or personal. Together, the
company make memories at work that help to build enduring Hexaware creates beautiful memories with its colleagues
bonds with employees and engage with them across a variety by celebrating their birthdays, weddings, anniversaries and
of platforms. the people. During the year, the company the birth of a child at the account level. These programmes
engaged with their people across a variety of platforms.. make our people feel valued and drive home the point that
their personal lives matter to us as much as their professional
contributions.
Hexaware Leadership Lantern Series
This programme allows the Company to connect with their Connecting with Colleagues’ families
global employee base, listen to them, address their queries,
provide clarity on a myriad of issues and seek feedback. Hexaware connects with its colleagues’ families, from their
parents to their children, in a unique way. The company
organises several programmes such as Hexa Kids’ Day where
HexaStars the children of the employees join the company for a fun-filled
day within the company’s premises. Fam Jam Weekends were
The Company conducted performance awards ceremony initiated during the lockdown to engage with the colleagues
– HexaStar Awards 2020 – virtually. The global event was and encourage them to spend time with their loved ones at
attended by the people and the clients’ C-suite executives. home with activities such as kids' disco, cooking sessions and
spa Sundays.
The FIT Project
It is an initiative to help redefine employee wellness. Through

our Employee Wellness Programme, the company engaged
with its employees by taking care of their wellness in the
virtual world and contributing positively to their overall well-
being with programmes such as virtual yoga sessions and
Zumba classes.
Through our Employee Wellness

Programme, the company
engaged with its employees by
taking care of their wellness in
the virtual world and contributing
positively to their overall well-
being with programmes such as
virtual yoga sessions and Zumba
classes.

Diversity and Inclusion
OUR BELIEF
Diversity and inclusion are not just good on their

own - they are also goodv for business.
D&I fosters D&I drives D&I creates more

creativity innovation opportunity
D&I improves D&I attracts

decision making more talent
Key D&I Initiatives
Koffee With Annual Hexaware Rising Humans of We Celebrate Global Handprints

Keech Diversity Trophy W@H Hexaware Different on Canvas
#KOFFEE Diverse people.

Different stories.
WITH One emotion.
#HumansofHexaware
KEECH
Employees get to Based on the chosen Aleadership Humans of All locations We celebrated
interact directly with topic of the year, program that is Hexaware is a celebrated a festival the different facets
the CEO every every global location designed to create a treasure trove of of a different country that make us
month on various will participate and pool of talented beautiful and to reiterate our stronger together by
D&I topics . The compete for the women leaders with inspiring stories that commitment to pasting our hand
dialogues from these prestigious Hexaware the aim of building a celebrate the making Hexaware prints on canvas and
sessions have been Diversity Trophy. This more diverse team to diversity at the epitome of an signing it off with
the basis of several helps all our global take Hexaware to the Hexaware. inclusive community. ‘What diversity
sweeping changes in employees under- next frontier. means to us’ in
our policies and stand, respect and different colours
culture. celebrate the amazing across all global
diversity we have in locations.
Hexaware .

Key D&I Initiatives
Leadership 'Pay it Forward' The World On Snapshots Different FamJam

Lantern Series Initiative A Plate From Home Series Strokes Weekends
In this powerful A concept where we The world on a plate A Yammerbased A platform/ In this fun and
weekly series, we take did small acts of initiative celebrates programthat chance to nominate interactive
care to ensure that the kindness for our diversity, through the engages all the individuals or way of enhancing our
topics address the colleagues and food and the love of employee experience
employees of coleagues with a
issues and concerns of nominated others to do food. Each region is and bondingwith their
Hexaware with unique talent to get
it too. This initiative families, we ensured
all sections and given a cuisine from different weekly topics featured in Hexaware
pushed the envelope of every geography got
regions of the another Hexaware which kept the diversity World.
inclusivity by customized events. It
company. Each recognizing that global location which and inclusivity factor in
session is interactive they will have to learn was a great example of
women were bearing mind.
and offers equal about, creatively how successful
the brunt ofWFHand initiatives are adapted
opportunity to looked to provide them interpret and present
globally to ensure that
everyone to question with a better work life and will be judged by
every region
and to learn. balance. the host location. and all diversities feel a
sense of belonging and
oneness with the
organization.
Supportive Organizational Policies
Employee Friendly Policies Resolution of Women Specific Issues

• Maternity benefits • Counseling Sessions
• Flexible working options • POSH/ ICC
• Cordial workplace • Women@ Hexaware (W@H) forum
• Work from Home
• Sabbatical policy
Diversity Metrics
• Mother ’s Shift
• Gift of Time (Special Leave and
celebrating family time) Gender
Diversity APAC Europe Mexico US India
• Equal Opportunity
Policies - Recruitment,
PerformanceManagement and Male 58% 74% 73% 79% 68%
promotions
On-Campus Support Female 42% 26% 27% 21% 32%
• Infrastructural Support for the
differently abled – including access Diversity is beautiful, inspiring and powerful. Our 20,000+ strong & vibrant work
to the facilities, special equipment force work from 37 global officesacross different time zones
(hardware and software) to do the
job Gender diversity is an integral part of our work culture and around 31% of our
• Childcare center workforce are women.
• Infirmary withNursing Room
• Doctor on Call & health camps
• Employee Assistance
Programformental andemotional
well being
88 31%
Nationalities Women

Energy Management
Green Initiatives
Hexaware began many green initiatives to become more eco-
friendly to reduce the impact of business operations on the
environment.
Highlight of the chapter: • As part of the Green Initiative -Corporate governance

report, Directors' report, audited financial statements,
• Natural Capital - Natural resources Auditors' report, notifications calling the Annual General
such as water, land and energy, which Meeting and other documents are provided electronically
to members whose email addresses are registered with
we either utilise or impacted by our the company / depositories.
operations. • The Annual Report and Sustainability Report will also be
• Reduction in energy consumption- 43% made available through online sources such as company’s
website, websites of stock exchanges (NSE & BSE), and
• Reduction in water consumption- 34% website of depositaries (NSDL). This is done to save paper
and provide information to the relevant stakeholders
through electronic form to save time, money, and efforts.
Businesses and individuals around the world are grappling • As per Section 108 of the Companies Act 2013 and Rule
with global warming and carbon emissions. Because the rate 20 of the Companies (Management and Administration)
of increasing demand exceeds the pace of replenishment of Amendment Rules, 2015, Hexaware provides e-voting
natural resources, it is vital to use scarce resources efficiently facility to all its members for casting of votes on all the
and effectively. Hexaware ensures that environmental resolutions of the company. The facility of e-voting would
sustainability is included into their operations by implementing also be made available during the AGM so that members
and taking the appropriate actions and measures. The who were unable to cast their votes can do so in the AGM.
Corporation is concerned not only with economic growth,
but also with long-term sustainability. Since 2013, Hexaware
has worked to achieve ESG (Environmental, Social, and
Governance) requirements to ensure value development.
Hexaware, is an IT company, therefore it has a much lower

environmental impact, yet it takes a holistic approach to
mitigating risks and improving its environmental performance.
The Company actively seeks for chances to reduce its
environmental footprint and operates business in an
environmentally conscious manner.
Key highlights of initiatives taken
• Tied up with Environmental Foundation

of India (EFI) for pond restoration projects
to scientifically refurbish and restore the
water bodies in Chennai. Four ponds have
been restored so far.
• Through the ‘Clean and Safe
Neighbourhood’ project various initiatives
such as solar streetlights, tree plantation,
clean-up drives and wall painting in schools
have been implemented.
Hexaware is complaint with ISO 14001

Energy Conversation
Energy conservation is critical when it Renewable Energy (kWh)
comes to reducing an organization’s carbon 2020 2019
footprint. Hexaware has been on a mission
Total Renewable Energy
to effectively lower its energy use through a 17,78,364 17,97,109
Consumed (Solar)
range of initiatives, including the utilisation of
renewable energy and investments in energy- Total Renewable Energy
42,95,525 80,70,562
Consumed (Wind)
efficient technologies. One of the simplest
and most successful strategies of energy Total Renewable (kWh) 60,73,889 98,67,671
management is energy conservation.
Energy Consumption
Alternative Sources of Energy 62.07% - Share of renewable energy in total power

consumption in 2020
Hexaware is decreasing its energy usage by focusing on energy
efficiency and by using renewable energy. In accordance with Energy consumption per employee (KwH/FTE/month)
SDG 7, Hexaware is committed to using renewable energy
in its business operations. Energy efficiency and conservation
2020 1157.03
are crucial for a company like Hexaware has taken a variety
of measures to reduce energy consumption on its campus 2019 2032.23
and elsewhere. The Company undertook several initiatives to
conserve energy: 2018 2461.52
2017 2878.64
• The Chennai Siruseri Campus has a rooftop solar system
of 1,124 kW. The Mumbai campus has a rooftop solar 2016 3116.89
system of 114 kW. Power generated in 2020 from these
systems stood at 16,57,825 units in Siruseri and 1,45,558
units in Mumbai as against 16,74,058 and 1,50,826 units, Successfully moderated the energy consumption per
respectively, in 2019 employee over the years.
• Availed 4.3 million units of wind energy during 2020
against ~8.1 million units in 2019 as captive power Energy Consumption by source- 9896067KWH
consumer through third-party private power agency
Hexaware encourages the adoption of alternative energy

sources to meet its energy needs in order to reduce the climate
change risks associated with traditional energy sources. The
total renewable consumption of Hexaware has decreased
from 98,67,671kwh in 2019 to 60,73,889 in 2020 because
of an overall decrease in energy consumption during the year.
Most of the employees were working from home and overall
energy consumption decreased.

Total Power Consumption - 2020 (In KWH)
Total Power
Location Electricity Wind Power DG Solar Consumption (In
KWH)
Chennai 663739 4295525 88357 1657825 6705446
Pune 1102380 NA 19479 NA 1121859
Mumbai – MBP 1390761 NA 903 120539 1512202
Mumbai - Loma 554661 NA 1899 NA 556560
Total Consumption 3711541 4295525 110638 1778364 9896067
Emission Management
3,613 MTCO2e- GHG emission reduced by Hexaware in 2020
Hexaware recognises the importance of environmental issues and takes steps to embrace efforts to move towards a low-
carbon economy. As a result, in accordance with SDG 13, Hexaware put sincere efforts in combating climate change. Climate
change may have an impact on the organization’s operations, including resource availability and cost, risk management, and
long-term planning.
Emission
S.No - UoM Quantity Quantity(KL) - kgC02e MTC02e
Factor
Diesel
Scope 1 Consumed in KL 55014 55.014 2.68 (kgCO2e)/ litre 147437.52 147.43752
DGs
Diesel
Consumed in KL 77277 77.277 2.68 (kgCO2e)/ litre 207102.36 207.10236
buses
Diesel
Consumed in KL 53073.6 53.0736 2.68 (kgCO2e)/ litre 142237.25 142.237248
4 Wheelers
Petrol in 4
Litres 0 0 2.43 (kgCO2e)/ litre 0 0
Wheelers
- - - - - - Total 496.777128
Electricity Kilowatt
Scope 2 3711541 0.82 3043463.6 3043.46362
Purchased Hour
Scope 3 Air Travel - - - - - - -
Paper Waste kg - - - - - 500
Water Management
Hexaware largely uses water for domestic purposes and it has put in place efficient water management practices. The company
undertakes wastewater recycling and rainwater harvesting, and have installed effluent treatment plants (ETPs) to conserve and
reuse water.

Water Management -Quantity 2020 (in KL)
Total Water Used Total Water Recycled Rain water harvested Total water reused
95655 26264 2560 28824
Location - Total water Consumption - 2020 (in KL)
Total
Chennai - Pune - Mumbai - MRB - Mumbai - Loma - Consumtion -
54744 23991 15879 1041 95655
Location Rain water harvested - STP treated water Total Water Reused
2020 (In KL) quantity (in KL) - 2020 (in KL)
Chennai 2356 20939 23295
Pune 204 5325 5529
Total Quantity 2560 26264 28824
34% 61.2%
- Reduction in total
- Share of recycled
water in total water
27.46%
- Water recycled
water consumption consumption in
in 2020 in 2020
2020
Waste Management
The waste generated by the company majorly is e-waste, dry waste (largely paper waste) and wet waste (primarily from the
café). The company installed an organic waste converter that converts food waste from the canteen to manure and undertakes
composting of organic waste from the canteen and kitchen. The company deploys authorised agencies to dispose e-waste and
hazardous wastes and recycle paper waste.
STP treated water quantity ( in KL) - 2019 & 2020
Location STP treated water quantity ( in KL) – 2019 STP treated water quantity (in KL) - 2020
Chennai 55492 20939
Pune 11947 5325
Total Quantity in KL 67439 26264

Responsible Community
Management
Nowadays, Corporate Social Responsibility
(CSR) has become an integral aspect
of business operations. CSR activities
allow a firm to donate a portion of its
revenues to society, the environment, and
the community as a whole community.
Businesses use resources in order to operate
and survive, and as responsible corporate
citizens of the country, they must implement
CSR programmes.
As a responsible business, Hexaware supports local
communities. They have set up a robust social responsibility
framework to ensure sustained value creation. Hexaware
participates in strategic and comprehensive philanthropy
activities in order to foster inclusive growth and value
development for the company’s stakeholders. Education,
Women Empowerment, Environment, Health and
Sanitation, Sports, Art and Culture, Natural Calamities
and Disaster Relief, and Rural Development are all areas
where CSR initiatives are focused. The CSR programs can
be found in greater details in Hexaware’s Corporate Social
Responsibility Annual Report 2020.
Figure - Distribution of refurbished laptops to the

Hexaware’s CSR classification strategy is as needy children
follows for the CSR initiatives:
Types of Projects:
SUSTAINABILITY EMPLOYEE
FLAGSHIP PROGRAMS ENGAGEMENT PROGRAMS
These programs actively involve our
These are unique programs that are employees in cementing various
conceptualized, funded and run by CSR strategies into the Hexaware
Hexaware. brand while engaging them in
numerous volunteer-run events.
PROGRAMS ALIGNED
WITH NATIONAL THEMES STAKEHOLDER
These are programs that are in line with MANAGEMENT PROGRAMS
India’s key development agenda that help These are niche Programs that are
to foster effective partnerships between conceived, planned and driven by
corporates, NGOs and the government the core Management team.
leading to social development.

CSR programmes are deliberately created, implemented, and • Promoting hygiene and sanitation practices in government
monitored and improved on a regular basis. On a quarterly schools
basis, Senior Management and Board Members assess and • Partnered with Cuddles Foundation for three hospitals,
monitor programmes, while the CSR committee analyses the V-Excel Educational Trust, helping 274 children and Yuva
programme monthly. To keep the CSR initiatives effective, Unstoppable, supporting 21 government schools.
necessary corrective steps are conducted from time to time.
To guarantee that there are no gaps between the planning and
implementation phases, the organisation maps the progress of Sports
the projects against the current goal. Hexaware collaborates
with Goodera, which provides CSR compliance guidance and • Tied up with Olympic Gold Quest supporting 3 junior
simplifies the monitoring and evaluation of CSR programmes. women athletes and 20+ para-athletes in sports training
with coaching and the necessary equipment.
• Encourage employees to participate in various charity
Key Social Outreach Programs: marathons and through which we support various NGOs
namely Dream Runner Foundation, AAWC, Save The
Education: Children, Manav Foundation, Helen Keller, Katalyst
Foundation and Vidya & Child Foundation.
• Supporting the Space Kidz India team
• Udaan empowers children, especially daughters of women
in red light areas Categorisation of CSR programs
• Digital and Financial Education trains teachers in 23
The following tables contain CSR programs under four
government schools of Chennai and Mumbai
different categories along with the implementation partners
• Scholarships for underprivileged and meritorious students of each program.
• Partnered with Apne Aap Women’s Collective (AAWC)
(145 beneficiaries), American India Foundation (3,450
people reached), Idea Foundation (430 people reached)
Skill Development
• Skill development training for employability for youth from
marginalised sections and gainful employment in the high
growth service sector
• Provided training to people with disability to get
employment in the retail industry.
• Partnered with Magic Bus Foundation and Terrain,
benefitting 600 youths and 325 people, respectively.
Women Empowerment
• Umeed provides alternative livelihood opportunities for
women in red light areas.
• Complete Care Programme that includes healthcare and
education support to girls living on the streets
• Collaborated AAWC and Rainbow Homes reaching 200+
children in Mumbai and Chennai.
Health and Sanitation

• The Nutritional Outreach Programme provides nutrition
counselling, customised diet planning, and food and
nutritional supplements to underprivileged children with
paediatric cancer and supports their families
• Intervention Programme for the comprehensive
development of children ‘at risk’ of development
disabilities in the age group 0-7 years Figure - School wall painting as part of
volunteerng initiatives

Flagship Programs Key Initiatives during the year
Flagship Programs 1. EI team were involved in the planning for the Pongal
festival at the centre. Activities such as “Uriyadi”, “Rekla
Sr.No. Project Implementation partner race”, “Walking on textures”, “Transplanting”, “Stacking”,
1 Early Intervention & V-Excel Trust “Go-together”, “Garlanding the bull”, “Do it yourself
Vocational Training corner”, “Parent corner” and “Photo corner” were planned.
Program 2. Team has started using mobile app to identify unique
beneficiary which was not available earlier.
2 Rainbow Home Rainbow Foundation India
Program 3. New assessment formats were created with the use of
updated assessment tools such as Portage and other
3 Umeed and Udaan Apne Aap Women's sensory simulation activities kit
Program Collective (AAWC) 4. Online therapy sessions are now being conducted. In
addition, therapists also conduct home visits to help
4 Pankh Program Trust for Retailers and
children, keeping the safety of everyone concerned as a
Retail Associates of India
top priority.
(TRRAIN)
5. Implementation of Avaz (assistive device) in speech and
5 Computer for All Team Everest communication for children aged 3+ years
Program 6. Online systems have been updated to maintain all record-
6 Holistic nutrition Cuddles Foundation keeping current and up to date.
support and food 7. 10 Samsung tablets with AVAZ app procured
Program for Cancer
7 Katalyst Program Human Capital for Third
Sector Key achievements during the year
8 Youth Skilling Magic Bus
• 2000+ hours, in total, of therapy sessions conducted for
Program
39 male and 12 female children on a monthly basis
• 10 technical staff, including therapist, special educator,
Early Intervention and vocational & counsellor were trained for 328+hours.
training program- V Excel Trust • 50+ Caregivers/ Parents trained in areas such as Child
observation, ADL, Speech facilitation, play etc. by
conducting online training.
• 33 Center Based Counselling Sessions and 18 Home
Based Counselling Sessions were conducted
Early Intervention Program
Vocational Training Program
The Early Intervention Program focuses on aiding children
aged 0 to 7 who are at risk of developing developmental The goal of the Vocational Training Program is to help
problems. To help children with developmental delays, several disadvantaged persons enhance their talents while
therapies such as occupational therapy, neurodevelopmental simultaneously providing professional training and work
therapy, sensory integration therapy, and speech and language prospects. People with disabilities are trained to run printers,
facilitation are used. laminating machines, and several other tasks in a printing
shop at vocational training centres in Mylapore, Chennai. The
The program approaches these goals holistically and includes program also provides support for running printing shops.
activities and sessions that ensures:
The installation of paper cutting, binding, shredding, and
• School readiness and transition laminating machinery was the first step in the programme.
• Building independent functioning skills such as toilet The trainees have also completed and delivered a variety of
training, feeding, language and communication skills, etc. external assignments.
• Providing parent counselling and parent training
• Providing ‘home’ support to ensure continuity of care in
homes from parents and immediate caregivers.
• Training parents and caregivers continuously to help them
manage the developmental needs of their child.

Key activities during the year Activities
Before Covid
1. Team delivered on screen printing orders of 14 different
chocolate wrappers for Kocoatrait and also printed 1. Nutritious meals and snacks were provided to children as
corporate logos on face masks. per the diet chart.
2. Arranged online counselling services for all parents 2. Sessions on topic “Team Capacity Building”, “Personal
through web sessions thrice a week on various topics Hygiene”, “Speak Out class”, “Cleanliness, food habits”,
such as Therapeutic (fine motor skills, eye-hand
“Good habits” were conducted
coordination, focus and concentration, sitting tolerance),
Soft skill training (communication and social skills, listening 3. Art, craft and dance workshops were conducted for the
skills, vocabulary), Cognitive development (sequencing, beneficiaries
following instructions, logical thinking) Vocational 4. All Homes celebrated Republic Day and conducted
academics, Counselling, Occupational and Physical approx. 4 art, craft & dance classes on average
Therapy, Life skills and Computer skills etc
5. Health camps were conducted for blood test, medical
3. Number of web sessions conducted: 55 treatment and vaccinations as per plan.
4. Trainees prepared the regular notebook andalso started
preparing planners as well Post Covid
1. Regular cleanliness and hygiene standards were

Key Achievements:
maintained to prevent Covid 19 exposures in homes
2. For children staying back at the homes, online educational
• 11 beneficiaries supported to enhance their skill sets programs such as classes on spoken English, computer
• 45+ Hrs. of training conducted on an average for the skills, etc. were conducted with the support from
beneficiaries for each month volunteering organizations.
• 6+ Hrs. of weekly training conducted on social and life 3. Online resources available to children such as virtual
skills on an average tours, YouTube educational videos, online courses etc.
• Online counselling services with web sessions were were used to engage children
conducted for all parents thrice a week on various topics 4. Continued support has been provided to all the children
5. Chennai Corporation distributed mobile devices to
Rainbow Home Program students in Class 10. The Rainbow home team arranged
sim cards and internet connection for these children.
Outcomes
1. 240 children were provided suitable safe shelter with

nutritious food
Hexaware Technologies is supporting a complete care program 2. 10 new children were mobilized and admitted in the
which provides educational and healthcare support to children homes each quarter
living on the streets. This year the support is extended for 240
boys and girls in three homes in Chennai and one home in 3. Quarterly conducted 5 health check-ups camps, 6 Life
Mumbai. skills sessions, 1 CPC meeting
4. Provide e-education facilities for 240 children and enrol
new children to bridge course
5. Children identified with problems were provided mental
health counselling on a need basis
6. Provided Life exposure sessions, computer, English classes
and vocational training for 42 young adults
7. Beneficiaries - 215 children (Chennai)+ 25 children
(Mumbai)
8. 3 Homes in Chennai and 1 Home in Mumbai

Pankh Program – TRRAIN
Hexaware Technologies is supporting the Pankh Program, which

aims to train people with disabilities (PwD) and providing them
with employment opportunities in retail industry. The initiative
aims to create sustainable livelihoods for PwD and to promote
inclusive growth in retail sector. Hexaware makes this program
possible with Trust for Retailers and Retail Associates of India
(TRRAIN trust) as its implementing partner. The beneficiaries
are persons with speech and hearing disability and persons
with locomotor disabilities between the age of 18-28 years
who have completed their SSC/ SSLC. They come from the
low-income communities whose families are mostly engaged in
the informal sector.
Activities
1. 60 days training: Counseling, English, Life skills,

Computers, Work readiness, Retail Maths, Customer
handling and Cashiering
2. Network of over 150 retailers across the country,
Supporting interviews, induction, on the job training, post
placement counseling Figure - Trainees from Pankh Program
3. Post the placement; the Pankh team provides support Activities
to retailers to match the roles vs disabilities, help the
induction process and conduct Sensitization Workshop for 1. Across the 10 schools, 93 computer sessions were
the retailer staff. The team keeps in touch with the trainee conducted before lockdown started
and employer up to 45 days’ post placements, and the
2. Team conducted a monthly review meeting with the
retention tracking is done up to 3 months from the date
appointed staff.
of joining.
3. One surprise visit was conducted in each school.
Key achievements: 4. Team couldn’t conduct the centralized computer exam
due to lockdown
• 470 PwD trainees trained in the program so far 5. Team has regularly conducted monthly meeting with
• 60% of the trainees have been placed in the program (i.e appointed staff.
280 out of 470 trainees) 5500 children and 10 schools were served with this
• INR 9,855 is the average monthly salary of the placed program.
trainees
Umeed and Udaan Program
Computer for all Program
Hexaware has been supporting ApneAapWomen's Collective

(AAWC) for five years, and the company is presently running
two significant CSR programs, Umeed and Udaan. AAWC is
Hexaware Technologies is supporting Team Everest to set a trafficking prevention organization that helps women and
up computer labs in 10 government schools with an aim to their children in Mumbai's red-light areas of Falkland Road
improve digital literacy and increase motivation for students and Kamathipura. AAWC team provides the beneficiaries
to attend school. with services under the theme of education, health, finance,
recreation, empowerment, and shelter home, thus enabling the
beneficiaries to lead a dignified life.

Udaan Program
Umeed Program The Udaan initiative aims to empower red-light girls by offering
socioeconomic mobility and preventing them from becoming
The Umeed Program seeks to help women, trapped in the cycle of prostitution. The initiative benefited at
who have been trafficked into prostitution, with least 145 girls between the ages of 5 and 18 in 2020.
their physical, mental and economic well-being.
‘Umeed’ is a constant empowerment program Activities:
aiming for the welfare and overall development
of the beneficiaries by providing them alternative 1. Health facilities includes monthly check- ups, medical
livelihood options, and adequate training referrals, quarterly medical camps, daily nutritional meals and
multivitamin supplements, counselling, art therapies etc.
2. Festivals are being celebrated with the child beneficiaries
in the area, as well as at the centre. Various recreational
activities are also conducted in the centre to give the
beneficiaries an opportunity to enjoy and relax, thus,
Activities:
helping them to rejuvenate themselves.
1. The ration and toiletries distribution program served 300 3. The beneficiaries have also been attending career guidance
women beneficiaries in the area of Kamathipura, Falkland session organized by Yuva Parivarthan. It is an online session
Road and Turbhe. focusing on their soft skills development.
2. 272 new enrolments of women beneficiaries 4. Various job -skill trainings are conducted, and job placements
are provided for their economic independence
3. 17,000 + individual home visits have been conducted.
4. Around 80 centres based and area activities were Achievements:
conducted for women beneficiaries. 27 new members were
added to the program, regular nutrition being provided 1. 100% success rate in breaking the cycle of prostitution.
2. AAWC, Umeed continues to educate people on the 2. Achieved 100% literacy rate.
documents required for ration card identification, bank 3. Around 145 Udaan beneficiaries provided with daily
account opening, Pradhan Mantri Jogna etc nutrition and multivitamins.
3. Throughout the lockdown, beneficiaries were provided 4. Got 100% success rate in treating malnourishment among
with varied story books to read and this was done as part of beneficiaries
their English learning process
5. Provided job skill training and placements
4. So far, the programme has benefited more than 12000
women beneficiaries
Holistic Nutrition Support and Food Program for
Achievements: Cancer - Cuddles Foundation
• Around 177 Umeed beneficiaries with HIV/AIDS/
Tuberculosis will be provided with daily nutrition and
assistance for their medical treatment.
• Around 167 Umeed beneficiaries will be provided with
daily Adult Literacy classes. The Holistic Nutrition Support and Food Program for cancer,
aims to provide holistic nutritional supplements and food
• 20 Umeed beneficiaries will be helped in job placement
support to underprivileged children fighting cancer. Hexaware
• Promoted the social reintegration of trafficking victims, has implemented this project with the support of the Cuddles
improved parent-child relationships, reduced health risks Foundation. Two government hospitals - Bharati Vidyapeeth
and disorders Hospital and Deenanath Mangeshkar Hospital- are provided
• Greater awareness of life situations and abilities, with support from the Company. The main activities of
developing useful and marketable skills to earn livelihood this program includes providing nutritional supplements,
psychological counselling, assessing a child’s malnutrition grade,
providing customized diet plans, and holistically monitoring the
child until he or she is cured.
Achievements:
• Providing nutritional counsel

• Assessing the child’s grade of malnourishment
• Counselling family on better food choices
• Helping plan a diet that is nutritious within limited means
• Monitoring the child’s progress till he/she is cured

Key Achievements during the year:
Number of Number
Number of Number of Ration
nutritional of in-meal
counsels Baskets
supplements supplements
DMH, Pune 3528 840 6840 300
Bharti
3216 1160 10560 384
Vidyapeeth, Pune
KEM, Mumbai 2688 924 9240 240
Family Strengthening Program 3. Preventive health check-ups – height weight and HB

count. Age-appropriate, Immunization, De-worming of the
children.
4. Improved standard in communication skills, computer
skills, knowledge of career options, life skills etc. for
children and awareness programs on child rights, child
Hexaware Technologies Limited and SOS Children’s Villages of protection, hygiene, legal rights, parenting skills, etc. for
India have partnered to implement the Family Strengthening caregivers and community members.
Program (FSP) to extend support to 30 children from
marginalized and disadvantaged children belonging to the most
Key Achievements:
vulnerable families of Mumbai, Bangalore, Chennai, and Pune.
The project aims at ensuring access to quality education and
health care services to identified children. 1. 30 children + 3 mothers across 3 shelter homes benefited
from the initiative
Key Activities: 2. 6+ awareness generation and sensitization sessions*
conducted in each of the three supported villages
1. SoS has conducted many health sessions for students
staying at the campus to ensure no one gets the Covid-19.
2. Training on ‘Nutritious food’ was organized for mothers in
December 2020 in a village in Pune.

Katalyst Program
Programs Aligned
with National theme
Hexaware Technologies is supporting Katalyst India to provide Programs Aligned with National theme
skill training and mentoring to 30 underprivileged girls who
Sr.No. Project Implementation partner
are pursuing professional degrees such as Engineering,
Architecture, Medicine and Chartered Accountants. Antar Bharati India Sponsorship
1
Balgram Yojana Committee (ISC)
Activities: Digital and Financial American Indian
2
• Provided scholarship to girls with more than 70 percent Education Program Foundation (AIFT)
attendance. 3 Evolution Program Yuva Unstoppable (YUVA)
• Provided laptops on subsidised rates for online learning.
• Medical insurance for girls and their mothers was provided.
• Development training of 600 hours over 4 year was Antar Bharati Balgram Yojana
provided.
• The program benefited 40 girls .
Key Achievements :
• 30 underprivileged girls supported in the program
Hexaware Technologies is supporting the overall development
• 30 mentors identified to connect with girls for one-on- of orphan and destitute children of Antar Bharti Balgram.
one mentoring sessions Orphaned and destitute children are supported and provided
proper education and nutritional well-being through the Antar
Youth Skilling Program Bharati Balgram Yojana Program. Children are also taught moral
values and behavioural traits. Infrastructure is developed with
solar panels, computer laboratories have been established, and
a mobile library is placed at the children’s doorway. For this,
FY support is extended towards setting up a new computer
lab in Pune, renovation of the existing lab at ITI Lonavala, and
Youth Skilling Program focuses on the skill development of installation of a 1.5 tonne AC in all the three computer labs.
youth from marginalized sections and to provide employment
opportunities for them. This is done in partnership with Magic Key achievements : :
Bus. It targets to benefits 600 youths across 3 locations- Thane,
Lonavala and Chennai. Its objective is 95% of the enrolled Benefited 100 direct Balgram children + Over 600 children of
youth should complete their training, 70% of the trained youth Pune library Project over 4 sadans
should be gainfully employed and 65% of the placed youth
should be retained in jobs for a minimum period of 6 months.
Digital and Financial Education Program
Key Achievements:
• In Lonavala, 48 youths have been placed till Dec’ 20. The
balance placements are underway. Covid 19 pandemic and
the subsequent lockdown of the country slowed down
the placements. So far 33% placements have taken place Digital and financial literacy are becoming increasingly important
and the remaining balance are still in process. 4 batches in today’s world. Private schools instil digital literacy in children
are still within the 90 Day placement cycle. Placements from an early age, but government schools lack the essential
will continue till Mar’ 21 as mobility was restricted in the resources and infrastructure to teach kids digital literacy.
intervention location due to the pandemic. Therefore, Hexaware, through its CSR program, benevolently
• In Chennai and Thane, Mumbai, 217 young people have provides digital and financial education and STEM teaching
been placed till Dec’ 20. In Chennai we have attained an activities to students and teachers. This ensures a computer-
average of 70% placement rate as per the target while aided learning environment in the school, which helps in the
in Thane the placement rate is at 40%. Please note the development of children. Under this program, digital content
placements will continue till Jan’ 21, as we have a 90-day courses are provided, financial education and financial
placement cycle. Due to the pandemic. mobility in Thane- enterprise workshops are conducted, along with various other
Mumbai has been severely limited which has slowed down competitions and educational workshops.
the placements. 77% of the job placements have a salary
AIF has proposed a DAFE program in 23 government schools
range of Rs.10000/- and above.
in Chennai and Mumbai

Objectives:
1. All the enrolled teachers will teach 70% of topics with

technology and DE methodologies
2. At least 3% points increase in student attendance (online
and on site) for boys and girls respectively over a period
of three years.
3. Increase of 10% points in learning outcomes in Maths,
Science and Social Studies.
4. 25% students will be able to develop their own projects
using technology
Activities:
As the nation-wide lockdown was imposed, AIFT team

focused on creating interactive slides, animated videos and
updated content to make it effective and up to the current
standard.
• Conducting online financial enterprise workshops

• Creation of Edukit (Digital content courses)
Key Achievments:
• Organized online financial education sessions
1. Smart class was constructed in schools to enable
Tamil Nadu Maharashtra technology driven learning environment in schools
Beneficiaries 2372 1076 • Sanitation infrastructure was built for 21 schools in
Mumbai
Schools 13 10 • Drinking area was completely renovated. Proper tiling was
done, and broken taps were repaired.
Evolution Program Stakeholder Management Programs

Stakeholder Management Programs
Implementation
Sr.No. Project
partner
Hexaware Technologies is supporting the “Evolution Municipal Family Strengthening

1 SOS
School Empowerment Program” through which Hexaware Program
will provide proper and hygienic sanitation, drinking water Scholarship for School
(RO+UV) and dish washing facilities in 10 government schools 2 Idea Foundation
and College Students
in Mumbai & Pune.
Young Scientist Program-
3 Space Kidz India
SDG 4
Activities:
4 Support to Athletes Olympic Gold Quest
1. Sanitation: Renovation/ New Construction of toilets,
Basins for handwashing, levelling and repairing tiling, Magic of You! Curriculum
5 Artist Education
Door-pipeline-tap-window conditions, water connection, Program
2 sessions on Health & Hygiene Environmental
6 Pond Restoration
2. Drinking water: Repair of water tanks, Separating drinking Foundation of India
water areas from dishwashing areas, RO/UV purifier Clean and safe Direct
3. Smart Classroom: Includes Smart Board, Technical toolkit, 7
Environment Implementation
Display screen, CPU, Speaker; 2 day workshop for
teachers for operating smart boards
4. Identification of school, Survey of school, school and govt
permissions, and end to end construction/repair works
responsibility lies with Yuva
5. BCC sessions on Daily Habits, Hand wash, Menstrual Hygiene

Family Strengthening Program • IDEA has raised money for the extremely needy
beneficiaries during the lockdown. Total of 42 extremely
needy beneficiaries from Pune under the Hexaware
scholarship project received Rs.7000/- per family through
bank transfer.
• 38 Personality development sessions were organized
The Family Strengthening Program in Alibaug, Chennai, and Pune virtually between April to Dec 2020 and an average of 50
focuses on providing long-term family-based care to roughly to 60 students were participated
30 orphaned, homeless, and abandoned children. By holding
career and psychological sessions, extracurricular activities and
other capacity-building programmes, this particular programme Young Scientist Program
supports their overall well-being and growth. Hexaware believes
in holistic development and has partnered with the SOS Village to
improve the standard of living of children.
Key Achievements:
1. SoS has conducted many health sessions for students The program aims to create International experiential learning
staying at the campus to ensure no one gets infected with for students in the field of Science, Technology, Art and Culture
the Covid-19 virus. implemented through Space Kidz India. Our support helps the
2. 6+ awareness generation and sensitization sessions were organization to constantly search for young talent in the field
conducted in each of the three supported villages of Science and Technology and encourage students to opt
3. Training on ‘Nutritious food’ was organized for mothers in for scientific studies in the field of Aerospace, Aeronautics,
December 2020 in a village in Pune. Environment and Robotics, besides the conventional stream
4. Preventive health check-ups – height weight and HB count. of Engineering and Medicine.
Age-appropriate, Immunization, De-worming of the children.
5. Improved standard in communication skills, computer Key Activities:
skills, knowledge of career options, life skills etc. for
• Researching, designing, testing, and launching of the
children and awareness programs on child rights, child
Satish Dhawan Satellite
protection, hygiene, legal rights, parenting skills, etc. for
caregivers and community members. • Organizing online science awareness workshops
• Researching and creating communication systems for the
Scholarship for School and College satellites
Students Key Achievements:

Young scientist India has been formally announced
The team designed and built the Satish Dhawan satellite
structure between Oct and Nov 2020, while in Dec and
Jan 2021 testing and assembly has been completed.
Hexaware, in collaboration with the Idea Foundation, grants
school fees, scholarships and conducts personality development The Satish Dhawan satellite will be launched on February 28,
programmes for deserving underprivileged youngsters. In 2021 from the ISRO, Sri Hari Kota
addition, students receive appropriate educational support
to complete their current studies or pursue higher education.
The program aims to support 430 students in Pune, Mumbai,
Pond Restoration
Chennai, Nagpur, and Coimbatore
Key Activities:
• Providing scholarship for the payment of school fees.
• Conducting personality development sessions for children Water is our most precious resource for survival and conserving
water is important. It is crucial we use our water supply wisely
• Sessions conducted on youth’s problem comprises of and be responsible. The Chennai Water Crisis was handled
anger management, SWOT Analysis for two groups, career by Hexaware, in collaboration with the Environmentalist
guidance, self-awareness, six hat thinking techniques for Foundation of India (EFI), through the Lake and Pond
two groups, healthy relation, health & nutrition, art therapy, Rejuvenation Program. Hexaware Technologies is supporting
career guidance, time Management, power point and excel. EFI to scientifically refurbish and restore the water bodies
specifically the two ponds in the Alapakkam region located
Key Achievements: in the Nedungundram Road and Agtheeshwarar temple while
• 430 children supported with scholarships engaging the nearby communities for outreach. This work was
delayed due to COVID-19. However, when work resumed
• 92% school fees of the children have been reimbursed (when the lockdown restrictions were lifted) on 10th Jan 2021,
EFI successfully completed the pond restoration project.
Activities: Key Achievments:
1. Deepening, de-silting and de-weeding the pond: based on 160+ children supported
field assessment Art1st conducted special workshops for AAWC, Mumbai
2. Preserving the boundaries of the pond from misuse and
encroachment
3. Removal of garbage and invasive plants from the water body
Sustainability Employee Engagement
4. Reintroduction of native plants for better subsurface Programs:
water retention and increased percolation
5. Beautification of the pond with plantation and boards for Hexaware directly implements these programs. The company
education. actively involves its colleagues in cementing various CSR
6. 100+ volunteers participated strategies into the brand while engaging with them in
numerous volunteer-run events. This year, we encouraged
our employees in a unique virtual volunteering program. It
Olympic Gold Quest was the first of its kind and launched globally. The initiatives
are listed below:
• Fund raising for Zomato Feeding

• Teach English workshop
Hexaware Technologies is supporting Olympics Gold Quest to • Making content for e-learning
provide expert coaching, training and world class equipment to • Teach soft skills to youth
3 junior athletes and 24 Para-athletes. The program will also
• Voice record stories for special children
sponsor their participation in international competitions. The
3 junior athletes supported by Hexaware are: Shooting - N. • Conduct life skill sessions for special children
Gayathri, Archery - Bombayla Devi, and Badminton - Aakarshi • Mentor Together: Teaching interview skills
Kashyap. Though all national and international events were • Remote learning sessions for children living in shelter
cancelled, online coaching for athletes and para-athletes were homes
conducted to ensure they maintain their fitness levels and
could reach to event level fitness..
Key Achievments:
Archer Bombayla Devi participated in the Asian championship
held in Thailand
Magic of You! Curriculum Program
The Magic of You! Curriculum Program has been devised

in partnership with Art1st Education for the universal
development of girls in economically challenged schools. The
program empowers the children: economically, socially, and
emotionally and has been designed according to Maslow’s
Hierarchy of Needs model. The curriculum involves lesson
plans with stories, poems, art projects, and analysing individual
artworks to develop and enhance the skill set among children,
especially in government schools.
There are two initiatives in the program: the Cascade Model,

and Studio Workshop model. The Cascade model is for the
government school children, and teachers in Mumbai. While
the Studio Workshop model is for the children of sex workers,
who are currently benefiting from the programs run by AAWC .
Online sessions were conducted during pandemic.

Social Covid
• Partnered with NASSCOM and provided 53 10LPM
Oxygen Concentrators to various hospitals in Mumbai,
Pune and Nagpur.
initiatives • Additionally, in District Civil Hospital , Raigad, provided 25

Multi Para Monitors and 10 ETCo2
• Partnered with AID India and provided 48 10LPM Oxygen
98,000 Lives were touched during COVID-19 Concentrators to the hospitals in Rural Districts of Tamil
through Hexaware’s CSR initiatives Nadu
• Partnering with AAWC and Purnkuti to provide food and
dry rations to the needy people in Mumbai and Pune
Community initiatives
Phase 1 - During Phase 1, the company collaborated with
Virtual volunteering
NGOs to provide the COVID Warriors with essential
supplies: During the year, the company also encouraged its employees
to participate in a unique virtual volunteering programme. The
• Provided ~30,000 Personal Protective Equipment (PPE) employees helped the company raise funds for the Zomato
kits to government hospitals in Chennai, Mumbai, Pune Feeding India initiative to provide dry rations and groceries to
and Haryana the underprivileged families. Simultaneously, the company also
• Sent cooked food and dry ration to 65,000 people and organised a first of-its-kind virtual volunteering programme
1-month of dry rations to ~1,650 families in Chennai, globally. The employees participated in various volunteering
Mumbai, Pune, Delhi and Nagpur sessions: Teach English workshop
• Gave PPEs to~20,000 police personnel in Chennai, • Making content for e-learning
Mumbai and Pune
• Teach soft skills to youth
Phase 2 - In Phase 2, the company focused on enhancing • Voice record stories for special children
health infrastructure to support rural hospitals and equip • Conduct life skill sessions for special children
them with the medical equipment setup required to treat • Mentor Together: Teaching interview skills
COVID-19 patients.
• Remote learning sessions for children living in shelter homes
• Converted the general ward in District Civil Hospital,
Raigad (Maharashtra) to a full-fledged facility for COVID
care, with 40 ICU beds and 57 beds with oxygen supply
• Donated three Max Proton Plus ventilators to NESCO ICU Going forward, the Company will
Beds Project continue to serve its clients with
• Upgraded the infrastructure at the Kotagiri Medical intuitive, relevant, contextualised,
Fellowship Hospital (the wards and ICU) in Nilgiris district
(Tamil Nadu) and innovative solutions while also
• Distributed 73 laptops to meritorious students of Delhi anticipating their future demands.
University from economically weaker families
• Gave 325 tablets to the students of AIFT studying in
government schools; these tablets have preloaded Byju’s
content and Digital Equaliser (DE) programme’s EduKit
• Provided additional grant to support girls from Katalyst
(our existing programme) throughout their undergraduate
degree with mentorship, skill training, laptops, medical
insurance and exposure to different vocations.
COVID Support in 2021:

• Provided 8 HFNC machines to Seven Hills Hospital,
Mumbai (COVID Care Centre)
• Provided 6 Oxygen Concentrators and other protective
gears as an additional to Kotagiri Medical Fellowship
Hospital.

Way forward
Hexaware’s ultimate goal is to automate everything,
cloudify everything, and completely transform a Going forward,
Hexaware will
customer experience. We have teamed up with global
industry leaders to deliver a transformative customer
experience and keep up with the competition in
today’s digital world.
continue to serve
We are very concerned about the community in which
we operate, and make every effort to decrease our its clients with
intuitive, relevant,
carbon footprint as much as possible, using renewable
energy and conducting business responsibly.
Hexaware has published its Sustainability Report for
the third year in a row. For the first time this year,
we have documented our procurement and supplier
contextualised,
policies. The company has mapped its projects to the
SDGs. In order to make our journey measurable and and innovative
solutions while also
trackable, the company will establish targets in areas
relevant to Hexaware in the following year. We will
also improve employee participation and promote
long-term objectives to them.
anticipating their
future demands.

GRI Content Index
GRI STANDARDS DISCLOSURE PAGE NUMBER
102-1 Name of the Organization 9
102-2 Activities, Brands, Products, and Services 10
102-3 Location of Headquarters 14
102-4 Location of Operations 14
102-5 Ownership and Legal Form 12
102-6 Markets served 27
102-7 Scale of the Organization 15
102-8 Information on Employees and Other
31
Workers
102-9 Supply Chain 26
102-10 Significant Changes to the Organization
26, 27
and its Supply Chain
102-11 Precautionary Principle or Approach 17
102-12 External Initiatives 27
102-13 Membership of Associations 14
102-14 Statement from Senior Decision-Maker 4
102-15 Key Impacts, Risks, and Opportunities 26
102-16 Values, Principles, Standards, and Norms of
GRI 102: GENERAL DISCLOSURES 11
Behaviour
2016
102-17 Mechanisms for Advice and Concerns
17
About Ethics
102-18 Governance Structure 22
102-19 Delegating Authority 22
102-20 Executive-Level Responsibility for
23
Economic, Environmental, and Social Topics
102-21 Consulting Stakeholders on Economic,
23
Environmental, and Social Topics
102-22 Composition of the Highest Governance
22
Body and its Committees
102-23 Chair of the Highest Governance Body 22
102-24 Nominating and Selecting the Highest
22
Governance Body
102-25 Conflicts of Interest 29
102-26 Role of Highest Governance Body in
23
Setting Purpose, Values, and Strategy
102-27 Collective Knowledge of Highest
21
Governance Body
102-28 Evaluating the Highest Governance Body’s
21
Performance

GRI Content Index
102-29 Identifying and Managing Economic,
15,41,45
Environmental, and Social Impacts
102-30 Effectiveness of Risk Management
23
Processes
102-31 Review of Economic, Environmental, and
15,41,45
Social Topics
102-32 Highest Governance Body’s Role in
17
Sustainability Reporting
102-33 Communicating Critical Concerns 17
102-34 Nature and Total Number of Critical
17
Concerns
102-35 Remuneration Policies 34
102-36 Process for Determining Remuneration 34
102-37 Stakeholders’ Involvement in Remuneration 22
102-38 Annual Total Compensation Ratio 15
102-39 Percentage Increase in Annual Total
15
Compensation Ratio
102-40 List of Stakeholder Groups 19
102-41 Collective Bargaining Agreements 19
GRI 102: GENERAL DISCLOSURES 102-42 Identifying and Selecting Stakeholders 19
102-43 Approach to Stakeholder Engagement 19
102-44 Key Topics and Concerns Raised 20
102-45 Entities Included in the Consolidated
8
Financial Statements
102-46 Defining Report Content and Topic
8
Boundaries
102-47 List of Material Topics 16,17
102-48 Restatements of Information N/A
102-49 Changes in Reporting 5
102-50 Reporting Period 5
102-51 Date of Most Recent Report 8
102-52 Reporting Cycle 8
102-53 Contact Point for Questions Regarding the
8
Report
102-54 Claims of Reporting in Accordance with the
8
GRI Standards
102-55 GRI Content Index 58
102-56 External Assurance 27

GRI Content Index
201-1 Direct Economic Value Generated and Distributed 15

201-2 Financial Implications and Other Risks and 35
GRI 201: ECONOMIC Opportunities Due to Climate Change
PERFORMANCE
2016 201-3 Defined Benefit Plan Obligations and Other Retirement 35
Plans
201-4 Financial Assistance Received from Government N/A
301-1 Materials Used by Weight or Volume 44
GRI 301: MATERIALS
301-2 Recycled Input Materials Used 44
2016
301-3 Reclaimed Products and Their Packaging Materials 44
302-1 Energy Consumption Within the Organization 42
302-2 Energy Consumption Outside the Organization 42,43

GRI 302: ENERGY
2016 302-4 Reduction of Energy Consumption 42
302-5 Reductions in Energy Requirements of Products and 42,43
Services
303-1 Interactions with Water as a Shared Resource 43,44
303-2 Management of Water Discharge-Related Impacts 43,44
GRI 303: WATER AND
EFFLUENTS 303-3 Water Withdrawal 43,44
2018
303-4 Water Discharge 43,44
303-5 Water Consumption 43,44
305-1 Direct (Scope 1) GHG Emissions 43
305-2 Energy Indirect (Scope 2) GHG Emissions 43
305-3 Other Indirect (Scope 3) GHG Emissions 43
GRI 305: EMISSIONS 305-4 GHG Emissions Intensity 43
2016
305-5 Reduction of GHG Emissions 43
305-6 Emissions of Ozone-Depleting Substances (ODS) 43
305-7 Nitrogen Oxides (NOX), Sulphur Oxides (SOX), and 43
Other Significant Air Emissions
306-1 Waste Generation and Significant Waste-Related 44
Impacts
306-2 Management of Significant Waste-Related Impacts 44
GRI 306: WASTE
2020 306-3 Waste Generated 44
306-4 Waste Diverted from Disposal 44
306-5 Waste Directed to Disposal 44

GRI Content Index
GRI 307: ENVIRONMENTAL 41
307-1 Non-Compliance with Environmental Laws and
COMPLIANCE
Regulations
2016
401-1 New Employee Hires and Employee Turnover 31
GRI 401: EMPLOYMENT 401-2 Benefits Provided to Full-Time Employees That are Not 35
2016 Provided to Temporary or Part-Time Employees
401-3 Parental Leave 35
404-1 Average Hours of Training Per Year per Employee 34

GRI 404: TRAINING AND 404-2 Programs for Upgrading Employee Skills and Transition 38
EDUCATION Assistance Programs
2016
404-3 Percentage of Employees Receiving Regular 34
Performance and Career Development Reviews
GRI 405: DIVERSITY AND 405-1 Diversity of Governance Bodies and Employees 31,39
EQUAL OPPORTUNITY 405-2 Ratio of Basic Salary and Remuneration of Women to 40
2016 Men
GRI 406: NON- 34
406-1 Incidents of Discrimination and Corrective Actions
DISCRIMINATION
Taken
2016
413-1 Operations with Local Community Engagements, 45
GRI 413: LOCAL Impact Assessments, and Development Programs
COMMUNITIES
2016 413-2 Operations with Significant Actual and Potential 45
Negative Impacts on Local Communities
416-1 Assessment of the health and safety impacts of product 32
and service categories
GRI 416: Customer Health
and Safety
416-2 Incidents of non-compliance concerning the health and 32
safety impacts of products and services
GRI 418: CUSTOMER 23,24
418-1 Substantiated Complaints Concerning Breaches of
PRIVACY
Customer Privacy and Losses of Customer Data
2016
GRI 419: Socioeconomic 419-1 Non-compliance with laws and regulations in the social 27
Compliance 2016 and economic area

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HEXAWARE

Tel.: +91 22 4159 9595

Registrar & Share Transfer Agent

Tel: +91 40 6716 2222

Investor Relations Centre

Tel: + 91 22 6623 5454

Hexaware Sustainability Report 2020

01 Message from the Chairman......................................04

02 Message from CEO.......................................................06

03 About the Report..........................................................08

06 Stakehold`ement and Materiality..............................19

Board and Board Performance........................................... 21

Managing Risk and Uncertainties...................................... 23

COVID-19: the Company’s Response to Sustain

Responsible Supply Chain................................................... 25

Responsible Customer Collaboration............................... 27

07 Responsible People Management.............................31

09 Responsible Community Management....................45

Social Covid Initiatives......................................................... 56

10 GRI Content Index........................................................58

03 • Hexaware Sustainability Report 2020

Every sector saw an acceleration of digital transformation

Evolving operating context

04 • Hexaware Sustainability Report 2020

Right time. Right place.

The solid support of our team

05 • Hexaware Sustainability Report 2020

As they say, there is opportunity in chaos, so beyond a few

And I am thrilled to share with you our astonishing results.

Initially, we were worried that working from home would

We raised up elevated our performance and delivered

06 • Hexaware Sustainability Report 2020

07 • Hexaware Sustainability Report 2020

The reporting boundary

Ms. Amberin Memon

08 • Hexaware Sustainability Report 2020

The fastest growing 34 offices around the 19000 employees

Servicing customers Servicing customers Goal - Achieve 50%

09 • Hexaware Sustainability Report 2020

Automate Everything Cloudify Everything Transform Customer Experience

Hexaware assists businesses in Cloudify Everything™ is an outcome-driven Hexaware works relentlessly

Focussed Domain Diverse Performance Strong Skilled Strong

10 • Hexaware Sustainability Report 2020

Figure - Hexaware Office Chennai

11 • Hexaware Sustainability Report 2020

12 • Hexaware Sustainability Report 2020

1. Focused: 4. Performance-oriented culture: in creating an empowering work

3. Diverse segments: 6. Skilled professionals:

30+ Country presence.

13 • Hexaware Sustainability Report 2020

Accelerating change around the world Europe

We stay closer to our Americas

structured our Offices Employees

Asia- Pacific) to provide

Figure 3 Annual Report FY 2020

14 • Hexaware Sustainability Report 2020

77 !"#$%$&"'(")*+,-,./"0 1/2/3"4 $448/,9&2:-1;7<7< 7=

Hexaware aims to deliver top financial

The Company’s 5-year revenue CAGR