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Introduction to IT Use
in SGH
Nursing Informatics
NURSING DIVISION
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OBJECTIVES

By the end of this session, you will be able to:

1) Identify common IT applications used by Nurses
2) Understand the role of IT in Patient Care
3) Understand the Nurses’ role in IT security & PDPA
4) Recognize steps to retrieve your IT access
5) Use e-learning portal for your clinical competencies
6) Identify and troubleshoot common IT issues
7) Contact Nursing Informatics for assistance
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COMMON IT APPLICATIONS
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WORKSTATION EQUIPMENT

COW

Med Cart
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COMMON IT APPLICATIONS

ADMINISTRATIVE PATIENT-CARE CLINICAL

• Infopedia & Infonet • eMenu • SCM / SCM ED / SSC

• Hmail • ePorter o CPOE
• People Connexion • BMS o KBMA (CLMM)
• SAP • Fastrak o Nurse Charting (MDI)
• WFO • SmartSense • AMC (SRM)
• RMS • eRMR
• TigerConnect • SecureRx
Active ADID?
• Workplace / Work Chat • Arjo (Air Mattress IT Access
• SingHealth M-Directory Ordering System) Granted?

• SingHealth E-Learning
Portal (Wizlearn)
* List is not exhaustive.
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SGH INFOPEDIA
(Name)

Leave it
BLANK!
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SGH INFOPEDIA

Your name will

be reflected
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SGH INFOPEDIA

Click to add
favorites
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SGH INFOPEDIA
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SGH INFOPEDIA

www.hmail.sg
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SELF SERVICE PASSWORD PORTAL

(VIA HMAIL)

Click here to
access the Portal

RESET UNLOCK
Enrolment
Password Account
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ENROLMENT

1
2
Login Enter
Information
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RESET PASSWORD
& UNLOCK ACCOUNT

Check OTP from

your Mobile
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HMAIL SET UP ON MOBILE

iOS Android
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NURSING DIVISION INFOPEDIA

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NURSING DIVISION INFOPEDIA

Links to different
applications

Shortcuts
created
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NURSING INFORMATICS INFOPEDIA

Click to access
NI Infopedia
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NURSING INFORMATICS INFOPEDIA

Refer here for:

1. IT Access End User Portal (EUP)
Reference Record
2. Quick Guides on SCM, AMC,
MDI etc
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MOBILE APPLICATIONS
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WORKFORCE OPTIMIZER SYSTEM

(WFO)
WFO is an application that you can view your roster and
plot your request.

• Ensure you have downloaded

the correct mobile app.
• Ensure you have entered the
correct URL: https://wfo.sg/WFO/api/

• If you still cannot access, please approach your SNM/NC and ask them to
login to WFO using their access.
• Ask them to select your name under the “Staff List”.
• Then select “Self-Service” tab (on the right).
• They can edit your Login ID (ADID) and also ensure “Allow Login” and “Use
Active Directory” option is ticked.
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TIGERCONNECT

All staff are reminded to use TigerConnect for work related communications,
especially those involving classified information and patient information, with
each other and with staff of other public healthcare institutions.

To communicate with personnel who are not on TigerConnect, staff may wish to
send an email followed by a phone call or text to alert them.

In addition, staff are to exercise care in safeguarding patient confidentiality

while using TigerConnect and take the following measures:
• Keep your TigerConnect user ID and password private.
• Do not share your account or allow anyone to access it.
• Information received via TigerConnect should not be captured, stored or
shared. As messages are deleted automatically after 30 days, staff may
wish to capture important points of conversations with a follow-up email.

You should be able to login after you have received your ADID and Hmail.
If you are unable to login, please contact IT Helpdesk.
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SINGHEALTH M-DIRECTORY

The mobile app contains official telephone numbers of SingHealth staff.

It helps you find the official telephone numbers of clinical and non-clinical staff easily
without the need to contact call centre.

This app can only be downloaded by

SingHealth staff with a valid ADID.
It is strictly for SingHealth staff and
information displayed on the app
MUST NOT be disclosed to anyone.
It is every user’s responsibility to
safeguard all official contact details.

https://mobile.singhealth.com.sg/apps/staffdirectory/apps/Login.aspx

Available for iOS and Android devices.

For iOS users, you would need to:

1. Go to your mobile device Settings > General
2. Depending on your iOS version, tap “Profiles” or “Device Management” – whichever is available for your device, and
3. Select “Integrated Health Information Systems Pte Ltd”, and click “Trust”.
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NURSES PAL

This mobile app is not only an electronic point-of-care tool that

nurses can carry on-the-go but a reference guide that they can
use readily without having to leave a patient’s bedside.

https://mobile.singhealth.com.sg/staging/Nursespal/apps/Login.aspx

Available for iOS and Android devices.

For iOS users, you would need to:

1. Go to your mobile device Settings > General
2. Depending on your iOS version, tap “Profiles” or “Device Management” – whichever is available for your device, and
3. Select “Integrated Health Information Systems Pte Ltd”, and click “Trust”.
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SINGHEALTH E-LEARNING PORTAL

(WIZLEARN)
SingHealth eLearning Portal is a Learning Management
System (LMS), a platform for online learning in SingHealth
cluster.

The eLearning Portal is

accessible via:
• Internet,
• Intranet, and
• Mobile App. SCM E-learning course
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WORKPLACE / WORK CHAT

Workplace is like Facebook except it is for work. It is totally

separated from public Facebook accounts.
The principle of Workplace is to take part in “communities”.

You should be able to login

after you have received
your ADID and Hmail.

If you are unable to login,

please contact:
[email protected]
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ROLE OF IT IN PATIENT CARE

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IT USE IN PATIENT CARE

Access to
Patient’s Records

Improves Patient’s Provides

Outcome Consistent Care

Improves Patient
Safety
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PATIENT SAFETY

Identify patient correctly using two-identifiers

- Ask patient
- Check identification tag
- Check on system

Ensure appropriate escalation protocols are

followed when prompted necessary alerts
- e.g. high blood pressure, low glucose level
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NURSES' ROLE IN
IT SECURITY & PDPA
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WHAT CAN YOU DO

TO PROTECT OUR IT SYSTEMS?
All equipment that are connected to Hospital Network
must be safely stored and put aside when not in use.
INPATIENT OUTPATIENT
• Automated Medication Cabinets • Glucometers (Accu-Chek Inform II)
• Medication Carts • Dinamap with Moxa(black box)
• Computer On Wheels • Height and Weight Machines
• Dinamap with Tablets • iECG Machines (@DEM)
• Welch Allyn (exclude W52A Labour
Ward)
• Philips Monitors (exclude Burns Unit)
• Glucometers (Accu-Chek Inform II)
• Blood Gas Machines
• iPads (W67, W68 & W88)
• iPhones (W88)
• iECG Machines

* List is not exhaustive.

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WHAT CAN YOU DO

TO PROTECT OUR IT SYSTEMS?
1
• Do not leave your user
account UNATTENDED
2
• Log out of your account
when leaving the 3
workstation/ device

• Use Suspension mode

when leaving your SCM
account
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WHAT CAN YOU DO

TO PROTECT OUR IT SYSTEMS?

• Do not
– write down your ID & passwords
– share your password

• Change your password

– When suspected compromised
– Every few months
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WHAT CAN YOU DO

TO PROTECT OUR IT SYSTEMS?
PASSWORDS
• Enforcement of Longer Passwords for Active Directory
Windows Logon ID (ADID) from 04 Sep 20 onwards.
• As part of compliance to the latest Security Policy, all
user account passwords must be:
– at least 12 characters long
– changed at least once every 12 months
– combination of alpha-numeric, upper & lower case
and special characters/symbols
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EMR GUIDE:
ACCESSING PATIENT RECORD
• Use of IT system should only be for official work related purposes.
• There is a difference between NEHR (MOH system); and SCM
(SingHealth system).
• All activity is tracked and subject to audit/ investigation.
Activity SCM NEHR
Direct patient care OK – ensure proper documentation. OK
Medical reports OK
Research OK if IRB approval given
Education OK if part of official duties Strictly x NOT
allowed
OK if HOD approval given prior to
Audit
commencement.
Others OK if part of official duties

• MOH has plans to allow patients to track who has accessed their
NEHR records and can request for explanation for access.
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PROTECT OUR PATIENTS’ DATA

What is “Personal Data”?

Data about an individual who can be identified

from that data;

This covers both electronic & non-electronic data.

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WHAT CAN YOU DO

TO PROTECT OUR PATIENTS’ DATA?
• SECURE patient data
– SUSPEND / LOG OFF system

• APPROPRIATE handling of
unnecessary documents
– SHRED documents containing
patient’s information
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WHAT CAN YOU DO

TO PROTECT OUR PATIENTS’ DATA?
• CAUTIOUS
– providing patient’s information over phone & email

• SENSITIVE
– when sharing information

• DO NOT
– upload/share confidential data to social media
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WHAT IS DONE TO PROTECT OUR

PATIENTS’ DATA?
• No access to personal emails / cloud drives
• Internet Surfing Separation
– ISS laptops available

• Lockdown of USB ports on all devices

– Exclusion
1. Authorised encrypted external storage devices

2. External devices without storage capability

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WHAT CAN YOU DO

TO PROTECT OUR IT SYSTEMS?
Do you open this email? What’s wrong?

• DO NOT respond to the email

• DO NOT click on any link in the email
• DO NOT use work email for personal use
• DO NOT open any attachment (example .exe) in the email
• DO NOT key in your personal details (e.g. name, user ID, password)
on any unfamiliar website
• DO NOT click on any button to validate or re-validate any unsolicited
email message
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PHISHING EMAILS

• DO NOT click on suspicious links.

• Forward to IT Helpdesk.
• DELETE the email immediately.
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PHISHING EMAILS EXERCISE

• Mandatory cyber security training is required

for failing phishing exercises.

• Failure to comply will result in lockdown of

staff’s Window ID.
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YOUR IT ACCESS
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ACTIVE DIRECTORY IDENTIFICATION

(ADID)
Location Domain: SGHAD
Inpatient Wards Wards
GNU
Same Day Admission SDA
Specialist Outpatient Clinics SOC GSO
Operating Theatre OT GOT
Ambulatory Surgery Centre ASC GAC
Urology OT OT GUR
Emergency Department DEM GAE
Diagnostic Radiology DDR GDR
Endoscopy Centre / AEC Endoscopy GEN
Some examples. List is not exhaustive.
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IT SYSTEM ACCESS BY NURSES

IT Applications Remarks
ADID All
AIMS All
AMC & Med Cart Inpatient RNs only
AVMS Inpatient only
BMS Except DEM
Carestream – Vue Motion (IMS) RNs only
Account will be
eMenu (For Meal Order) Inpatient only deactivated if
eRMR (For Requestor) Inpatient & Outpatient
Fastrak Inpatient & ASC RNs
there is NO
Hmail All login for a
iECG All
RFID Inpatient only
period of time.
SCM All
SMR All
Trendcare Inpatient only
WFO All
TigerText All
Workplace / Work Chat All
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EUP REFERENCE RECORD

1
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EUP REFERENCE RECORD

2
Select GNIP
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EUP REFERENCE RECORD

3
Select Your Batch
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EUP REFERENCE RECORD

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EUP REFERENCE RECORD

Nursing Informatics
Raise EUP

IT Engineer
Create / Grant access to IT systems
Please check
Nurse User that you have
Cannot login / access? ALL your access
working within
Refer to ‘Record for the EUP Reference Number’ ONE month

Call IT Helpdesk hotline to report the issue

(quote the EUP reference number)

Call IT Helpdesk hotline again for update

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OTHER IT SYSTEM ACCESS

User Access Who - Where

Glucometer SNMs/NCs raise

Common ID on
Air Mattress Ordering System
ISS Internet Laptop

Staff Health Surveillance System

(S3)

WFO Clarify with SNM/NCs

SAP
OAS
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GLUCOMETER ACCESS

1. Inform your SNM/NCs the type of staff card you

are holding.
Existing NEW

Barcode embedded Barcode embedded with Employee No. Barcode embedded with
with NRIC (start and end with ‘S’) Employee No. only
E.g. S1234567E E.g. S8016969S E.g. 2027764
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GLUCOMETER ACCESS

2. After your access have been granted, for the

first time, please try your access by using the
glucometer to
- scan your staff card AND
- manually key in your employee number
(Type B: add ‘S” in the front and end)

3. Inform your SNM/NCs if there is any

discrepancies.
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AGENCY FOR INTEGRATED CARE (AIC)

AIC access to be raised by YOURSELF via through SCM

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AGENCY FOR INTEGRATED CARE (AIC)

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AGENCY FOR INTEGRATED CARE (AIC)

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E-LEARNING PORTAL FOR

E-COMPETENCIES & E-LEARNING
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SINGHEALTH E-LEARNING PORTAL

Portal is accessible via:

1. Infopedia (Intranet)
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SINGHEALTH E-LEARNING PORTAL

Portal is accessible via:

2. Internet
https://elearning.singhealthacademy.edu.sg/sh/login.aspx

3. Mobile App (iOS & Android)

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LOGIN

For users logging in for the first time, please use:

Login ID: Windows UserID (ADID)

gnuywy
Default Password: LMS2021 followed by your ADID in LMS2021gnuywy
lower case (e.g. LMS2021xxx where xxx is your ADID)

Do NOT include domain such as sghad in front of your

UserID.

If you have forgotten your password after the initial

password reset, please use the "Reset Password" function
on the login page, or contact LMS Helpdesk for assistance.
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PASSWORD RESET

1
Click on “Reset
Password”

2
Key in the info and click
“Send email”
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PASSWORD RESET

3
A link (expires after 30 mins) will be
forwarded to your Hmail.

Click on the link to reset your password

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MY TASK: CURRENT

SCM E-learning course

2
Click “Start” for SCM
E-learning course
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E-LEARNING COURSES

S/N CORE / COURSE NO. OF PASSING RESULT

NON-CORE MODULES / MARK PRINT OUT
QUIZZES
1 Core SCM E-Learning Course 10 Modules / 100% Print
8 quizzes Certificate
Upon
Completion
2 Core GNIP E-Learning Course 16 Modules / 100% Print out quiz
(Nursing Competencies) 16 Quizzes (except for results
Infection
Control 80%)
3 Non-Core Nursing Informatics E-Learning 5 Modules / 80% Print out quiz
Course 1 Quiz results

• Please note that your CCCC booklet may not reflect the latest format.
• You will need to list the nursing competencies completed in your CCCC booklet.

• Actual competencies may be less than stated according to your designation and
clinical area.
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S/N NURSING COMPETENCIES in GNIP E-LEARNING COURSE APPLICABLE TO

1 Infection Prevention and Control All Nurses

2 Sterilization and Disinfection (Generic) All Nurses

3 Hand Hygiene All Nurses

4 Prevention of Catheter Associated Urinary Tract Infection All Nurses

5 Prevention of Central Line-Associated Bloodstream Infection All Nurses

6 Morse Fall Scale / Prevention and Management of Falls All Nurses

7 Braden Scale Assessment and Pressure Injury Categorization All Nurses

8 Management of Hypoglycaemia All Nurses

9 Nasogastric Tube Insertion and Enteral Feeding via Gastric Tube All Nurses

10 Pain Assessment & Documentation All Nurses

11 Tracheostomy Care and Management All Nurses

12 Feed Patients with Dysphagia 2020 (For Nurses) All Nurses

13 Nursing CPOE Competency All Nurses

14 GXM and Blood Products RNs only

15 Administration of Medication and Management of Controlled Drugs RNs only

16 Malnutrition Universal Screening Tool (MUST) Inpatient Nurses

17 Safe Handling of Patient on Chemotherapy Inpatient Nurses

18 Management of Central Venous Catheter (CVC) Inpatient RNs

19 Management of Delirium & Usage of 4AT Inpatient RNs

20 MRSA bioburden Therapy for RN Inpatient RNs

You will need to list the nursing competencies completed in your CCCC booklet.
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S/N NON-CORE MODULES in NURSING INFORMATICS E-LEARNING COURSE APPLICABLE TO

1 Introduction to Use of IT in SGH All Nurses

2 Electronic Medical Records - Nursing Documentation All Nurses

3 Electronic Medical Records - Ordering & Medication Management All Nurses

4 IntelliSpace ECG Management System (iECG) All Nurses

5 Bed Management System (BMS) All except DEM Nurses

6 Air Mattress Ordering System Inpatient RNs

7 Workforce Optimizer System (WFO) All Nurses

8 TrendCare All Nurses

9 Risk Management System (RMS) All Nurses

10 Nursing Informatics Quiz All Nurses

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PRINTING OF QUIZ RESULTS

Remember to
print out your
Completed results before
the deadline!

In progress Once the course

is closed, you
cannot print the
results anymore
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PRINTING OF INDIVIDUAL MODULE QUIZ

RESULTS
• Upon entering the quiz section
of each module, you should see
the "View Past Attempt(s)"
option beside the "Start" option.

• Click on the "View Past

Attempt(s)" and you will enter
the Quiz Result page with a pie
chart shown.

• Select the Attempt that you

scored 100% and print out the
page.

• Ensure that details below the

pie chart are reflected in the
print out.
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PRINTING OF
CERTIFICATE OF COMPLETION

SCM E-learning
course

Click “Download”
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IMPORTANT NOTE

• Certain study materials can only be viewed on web browser.

• You are allowed multiple attempts.

• You will not achieve 100% for your course completion.

• You will be informed by your SNM/NC once the courses have started.

• You will need to print the quiz results / certificates after completing the
courses as you will not be able to access the course after deadline.

• Duration to complete the e-learning course – 1 month.

• Your SNM/NC needs to email to IAN if you are unable to complete the
courses before the deadline.
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IMPORTANT NOTE

• Your SNM/NC needs to email to IAN if you are unable to

complete the courses before the deadline:

NE Nazirudeen: [email protected]
AE Png Siew Mui: [email protected]
SA Sarina: [email protected]

Designation Name Ward GNIP Batch Reason for extension

e.g. SN Mary Tan Ward 42 June 2020 xxxx

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WIZLEARN TECHNICAL SUPPORT

• Email: [email protected]

• Hotline: +65 3129 2592

– 07:00 am - 07:00 pm (Monday to Friday)
07:00 am - 02:00 pm (Saturday)
**Note down
• Please provide the followings: case number for
• User Full name & ADID tracking
• Work Email Address purposes
• Organization (e.g. SGH)
• Ward/Department
• Screenshot of affected page (if any)
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COMMON IT ISSUES
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REPORTING IT ISSUES

IT Helpdesk
Tel: 1800 666 7777
[email protected]

Remember to get your Ticket Number!

Check your email for Ticket Number and incident status.

You can also report IT incident via End User Portal (EUP).
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WHERE TO GET REPORTING CHIT

2
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WHAT IF THE IT SYSTEM

SUDDENLY WENT DOWN?

Scheduled? Unscheduled?
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SCHEDULED DOWNTIME

• Briefings will usually be conducted

• Email announcement for schedule downtime

– Date
– Time
– Duration

• If goes beyond expected time period…

 Unscheduled Downtime
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UNSCHEDULED DOWNTIME

• Can happen anytime

• Duration may be hours / days / weeks

• Can be partial system downtime,

– e.g. wireless network is down but LAN network is still
working
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UNSCHEDULED DOWNTIME

When system not functioning as expected:

1. Report to IT Helpdesk
2. Inform SNM/NCs
3. Wait for ticker messages
4. Wait for instructions if needs to activate
Business Continuity Plan (BCP)
– Check with your department
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CONTACT US
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NURSING
INFORMATICS

Mon - Fri: 8am to 9pm

Main Line: 6326 6164

Email: [email protected]

Workflow Issues Only

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Thank You