3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Name: Score:

5 True/False questions

Term Definition 1 of 20

Step 2 • Measuring actual performance

- We measure through personal observations,

statistical, oral, and written reports

- Measuring is more critical to the control

process than how it's measured

True

False

Definition Term 2 of 20

System used to provide management with • Management by walking around

needed information on a regular basis.

True

False

Term Definition 3 of 20

• Feed forward control Takes place before a work activity is done.

True

False

Term Definition 4 of 20

Performance End result of an activity.

True

False

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3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Definition Term 5 of 20

Three-step process of measuring actual Workplace privacy

performance, comparing actual performance
against a standard, and taking managerial
action to correct deviations or inadequate
standards.

True

False

5 Multiple choice questions

Definition 6 of 20

Monitoring, comparing, and correcting work performance.

Controlling

Benchmark

Productivity

• Concurrent control

Definition 7 of 20

• Comprehensive

• Formal

• Easy to file and retrieve

__________________________

• Subject to personal biases

• Time-consuming

• Obstrusive

• Written reports benefits & drawbacks:

• Personal observation benefits & drawbacks:

• Planning is important as it:

Delivering effective performance feedback

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3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Definition 8 of 20

Search for the best practices among competitors or non-competitors that lead to their superior
performance.

Controlling

Information

Benchmarking

Productivity

Term 9 of 20

Final link in management functions:

• Planning

• Empowering employees

• Protecting the workspace

Accumulated results of all the organization's work activities.

• Financial

• Customer

• Internal processes

• People/innovation/growth assets

Lets managers know whether their goals and plans are on target and what future actions to take.

Term 10 of 20

Range of variation

To ensure that activities are completed in ways that lead to the accomplishment of organizational goals.

Performance measurement tool that examines more than just the financial perspective.

Acceptable parameters of variance between actual performance and the standard.

Actions taken by a manager to enforce the organization's work standards and regulations.

5 Matching questions

11-15 of 20
Productivity A. • Financial

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3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

• Customer

• Protecting the workplace is important as it: • Internal processes

•
People/innovation/growth
• Empowering employees is important as it: assets

B. Amount of goods or
Delivering effective performance feedback services produced
divided by the inputs
needed to generate that
Balance scorecard measures a company's output.
performance through means of:
C. Managers need to
provide their employees
with feedback so that the
employees know where
they stand in terms of
their work.

D. Provides managers with

information and
feedback on employee
performance.

E. Enhances physical
security and helps
minimize workplace
disruptions.

5 Written questions

Term 16 of 20

• Planning is important as it:

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3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Definition 17 of 20

• Data that has been analyzed and organized such that it has value and relevance to managers.

• Ex.: Customer name bought this item yesterday for certain amount of dollars.

Term 18 of 20

• Statistical reports benefits & drawbacks:

Term 19 of 20

Data

Term 20 of 20

Employee theft

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