CITIZENS CHARTER

2020 (1ST Edition)

1
Mandate
a. Ordinance No 9110, S-71. Ordinance creating the QC Planning
Commission and Development Board to coordinate all aspects of
economic planning and development of QC particularly its physical and
human resources and to enhance its potentials for industry and
commerce.
b. MMC Circular 21, S-80: Implementing Guidelines for the Establishment /
Organization of Local Development Planning Office in all cities/
municipalities in Metro Manila and specifying minimum requirement on
staffing pattern.
c. MMC Unnumbered Circular, S-83: Revised Implementing Guidelines for
the Organization of Local Development and planning Office in each
city/municipality as an amendment to MMC Circular No. 21-80. Provided
also the comprehensive functions in adherence to the local government
code and elevated the planning office into a department level.
d. MMC Executive Order No. 06- 87: Creating and/or Strengthening the
Local Development Planning Offices (LDPO) in Metropolitan Manila.
Institutionalized the creation of the LDPO in Metropolitan Manila
e. MMC Circular No.06, S-87: Implementing Guidelines for the Upgrading of
Local Development Planning Offices in Metropolitan Manila.
f. Local Government Code (RA7160) 1991: Provides for the autonomy of
LGU’s and provision of mandatory offices among others.
g. Ordinance No.1369- S-04: An Ordinance amending the Zoning Ordinance
and designating the City Planning and Development Officer as Zoning
Administrator
h. Ordinance No.SP-1965, S-09: An ordinance assigning the Subdivision
Administration Unit (SAU) as a permanent division under the City Planning
and Development Office.

II. Vision
An effective, efficient and reliable partner in the responsible governance of
Quezon City.A model planning office of local government in the country.

III. Mission
• Provide policy direction for future growth
• Advocate for active people’s participation
• Ensure efficient coordination with and among private sector
• Provide timely and accurate info to all levels of management
• Ensure rational allocation and use of resources
• Ensure implementation of plans
• Institutionalize Planning as management tools in all levels and agencies of
the city
• Provide technical assistance

IV. Service Pledge

We are committed to ensure that the preparation that the preparation /formulation
of the city’s development plan is highly participatory and consultative to allow the
city’s officialdom and citizenry to feel a strong sense of ownership and ensure the
realization of the general welfare goal as cited in Section 16 of RA 7160.

2
 LIST OF SERVICES

External Services Page Number

Locational Clearance for Business Permit: 4
New (At Business One-Stop Shop)

Locational Clearance for Business Permit: 5

Renewal/Compliance

Locational Clearance For Building Permit/ for New (Simple) 6-8

Renovation & Interior Renovation- One Stop Shop (OSS)

Locational Clearance for Building Permit/

New (Regular Applications), Renovation, Repair and Additional 9-11

Locational Clearance for Building Permit; Subdivision for

Community Mortgage Program (CMP) 12-14

Locational Clearance for Building Permit for Certificate of

Exception (COE) 15-18

Locational Clearance for Building Permit for Special Use Permit

(SUP) 19-22

Zoning Certificate 23

Development Permit for Subdivision Approval 24-25

3
1. LOCATIONAL CLEARANCE FOR BUSINESS PERMIT: NEW (AT
BUSINESS ONE-STOP SHOP)
Locational Clearance is issued to business owners that serve as a pre-requisite
document in the issuance of a Business Permit to guarantee that the business is in
compliance with the Zoning Ordinance.
Office or Division: Zoning Administration Unit (ZAU)
Classification: Simple
Type of Transaction: G2B
Who may avail: Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application for Business Permit Business Permit & Licensing Department
Supplemental Documents (Whichever is
applicable)
 Certificate of No Objection from HOA HOA
or Neighbors Consent (1 photocopy)
 Bgy. Council Resolution (1 photocopy) Concerned Barangay
 Building Permit (1 photocopy) DBO/ZAU
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the required 1. Receive the None 5 minutes From BPLD Receiving
documents for initial required documents Clerk to Zoning
assessment and and evaluate the Evaluator
verification at the business activity
Business Permit & and location based
Licensing Department on the QC Zoning
(BPLD) Ordinance

1.1 If the business

activity and location 5 minutes Zoning Evaluator
are permitted,
encode and print
the Locational
Clearance (LC) with
e-sign; but if the
application needs
supplemental
documents or
disapproved, a
Notice of Action
(NOA) is issued 1 minute Zoning Evaluator
with eSign

1.2 Return/release
the application with
LC/NOA to BPLD

4
2. LOCATIONAL CLEARANCE FOR BUSINESS PERMIT:
RENEWAL/COMPLIANCE
Locational Clearance is issued to business owners that serve as a pre-requisite
document in the issuance of a Business Permit to guarantee that the business is in
compliance with the Zoning Ordinance.
Office or Division: Zoning Administration Unit (ZAU)
Classification: Simple
Type of Transaction: G2B
Who may avail: Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Business Permit (1 photocopy) Business Permit & Licensing Department
Previous Locational Clearance (1 ZAU
photocopy)
Supplemental Documents (Whichever is
applicable)
 Certificate of No Objection from HOA HOA
or Neighbors Consent (1 photocopy)
 Bgy. Council Resolution (1 photocopy) Concerned Barangay
 Building Permit (1 photocopy)
Representative
 Duly notarized Authorization Business owner
Letter/Special Power of Attorney (1
original)
 Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
Card of the person being
represented (1 photocopy)
 Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
Card representative (1 photocopy)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the required 1. Receive the None 5 minutes Receiving Clerk
documents for initial required documents
assessment and and check
verification completeness of
requirements

1.1Verify the record 5 minutes Evaluation Group

in data base to
check authenticity
of the LC; if record
is found, print the
LC with eSign

1.2Review the 10 minutes Asst, CPDO (OCM

printed LC Memo dated Dec. 5,
2019)
2.Receive the LC 2.Issue the LC to 5 minutes Releasing Clerk
the Client

5
 3. LOCATIONAL CLEARANCE FOR BUILDING PERMIT/ FOR
NEW(SIMPLE), RENOVATION & INTERIOR RENOVATION- ONE
STOP SHOP (OSS)

The Locational Clearance is issued to the developers/lot owners as a pre-requisite

in the issuance of Building Permit to guarantee that the building and its design
components are in compliance with the Zoning Ordinance and the Local Building
Code.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Simple
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
 For Simple 1 to 3 Storey Residential (1 unit), 2 Storey Commercial Bldg. & Warehouse not
exceeding 1,500 sqm floor area/Interior renovation inside the mall
Tax Clearance/Real Property Tax Receipt City Treasurer’s Office (CTO)
& Bill (1 original, 1 photocopy of current
year)
Proof of Lot Ownership(whichever is
applicable)
Transfer Certificate of Title (1 certified true Land Registration Authority (LRA)
copy)
Lease contract (1 photocopy) Registered Lot Owner
Award Notice (1 photocopy) Registered Lot Owner
Deed of Sale (1 photocopy) Registered Lot Owner
Memorandum of Agreement (MOA) (1 Registered Lot Owner
photocopy)
Affidavit of Consent to construct/Special Registered Lot Owner
Power of Attorney (SPA)(1 photocopy)
Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Lot Plan ( 1 set signed & sealed)-not Licensed Geodetic Engineer
required for interior renovation
Architectural Plan ( 2 sets signed & Licensed Architect
sealed) & PTR
For Representative
 Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
 Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
Card of the person being
represented (1 photocopy)
 Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
Card representative (1 photocopy)
Long Folder
Supplemental documents:
 Neighbor’s firewall consent (1 Adjacent neighbor
original, 1 photocopy) HOA
 HOA Approved plan (2 sets,
blueprint of Architectural Plans)
6
  DPWH Clearance if located along Department of Public Works and Highways
national road (1 original, 1
photocopy)
 MMDA Clearance if along river, Metro Manila Development Authority
waterways (1 original, 1 photocopy)
 Earthquake Hazard Assessment (1 Phivolcs
original, 1 photocopy)
 Barangay Council Resolution (1
original, 1 photocopy) Concerned Barangay
AGENCY FEES TO PROCESSI PERSON
CLIENT STEPS
ACTIONS BE PAID NG TIME RESPONSIBLE
1. Submit the 1. Receive the None Receiving
required documents required Clerk/Department of
for initial assessment documents and Building Official
and verification check (DBO)
completeness of
requirements

1.1Issue the ₱200.00

Order of Payment
for Application
Fee

2.Pay the Application 2.Check the OR Receiving

Fee at the CTO and and assign a Clerk/Department of
submit the photocopy control number Building Official
of OR (DBO)
2.1Verify the
zoning 1 to 3 storey
classification and res’l, 2
evaluate the storey ZAU Evaluation
plans based on commercial Group
the QC Zoning &
Ordinance; Verify warehouse
compliance to line (1 hour)
and grade and
other architectural Int.
details based on renovation
the Local Building (30 mins.)
Code;
recommend the
issuance of
Locational
Clearance
(LC)/Notice of
Action (NOA)/ For
Compliance (FC)
or for site
inspection

2.2 Conduct a site DBO

inspection and
prepare the
report

7
 2.3 Review the 3 minutes (ZAU) Project Dev’t.
project evaluation Officer III
report; site
inspection report;
recommend
approval/disappro
val of the
application

2.4 Print the Order Resd’l. DBO

of Payment Processing
Fee -
₱ 3.00/m²
of TFA
Verification
Fee -
₱100
Comm’l.
Processing
Fee-
₱ 10.00/m²
of TFA
Verification
Fee-
₱200.00

2.5 Sign the Order 3 minutes (ZAU) Project Dev’t.

of Payment & Officer III
Stamp and sign
the Architectural
Plan

1. Pay the Processing 3.Check the 1 minute Releasing Clerk

Fee at CTO and Official Receipt (DBO)
submit photocopy
of Official Receipt
2. Receive the copy 4.Release the 5 minutes Releasing Clerk
of LC/NOA/FC and LC/NOA/FC and DBO
the approved copy approved copy of
of Architectural Architectural
Plans Plans

8
 4. LOCATIONAL CLEARANCE FOR BUILDING PERMIT/ NEW
(REGULAR APPLICATIONS), RENOVATION, REPAIR AND
ADDITIONAL

The Locational Clearance is issued to the developers/lot owners as a pre-requisite

in the issuance of Building Permit to guarantee that the building and its
components are in compliance with the Zoning Ordinance and the Local Building
Code.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Regular
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance/Real Property Tax Receipt City Treasurer’s Office (CTO)
& Bill (1 original, 1 photocopy of current
year)
Proof of Lot Ownership(whichever is
applicable)
Transfer Certificate of Title (1 certified true Land Registration Authority (LRA)
copy)
Lease contract (1 photocopy) Registered Lot Owner
Award Notice (1 photocopy) Registered Lot Owner
Deed of Sale (1 photocopy) Registered Lot Owner
Memorandum of Agreement (MOA) (1 Registered Lot Owner
photocopy)
Affidavit of Consent to construct/Special Registered Lot Owner
Power of Attorney (SPA)(1 photocopy)
Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Previous Building Permit/Previous Building Owner
Locational Clearance/Approved Plan for
Renovation, Repair & Additional ( 1
Certified True Copy)
Lot Plan ( 1 set signed & sealed) Licensed Geodetic Engineer
Architectural Plan ( 2 sets signed & Licensed Architect
sealed) & PTR
For Representative
 Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
 Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
Card of the person being
represented (1 photocopy)
 Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
Card representative (1 photocopy)
Long Folder
Supplemental documents:
 Neighbor’s firewall consent (1 Adjacent neighbor
original, 1 photocopy)
9
  HOA Approved plan(2 sets,
blueprint of Architectural Plans) HOA
 DPWH Clearance if located along
national road (1 original, 1 Department of Public Works and Highways
photocopy)
 MMDA Clearance if along river, Metro Manila Development Authority
waterways(1 original, 1 photocopy)
 Earthquake Hazard Assessment(1 Phivolcs
original, 1 photocopy)
 Barangay Council Resolution(1 Concerned Barangay
original, 1 photocopy)
AGENCY FEES TO PROCESSI PERSON
CLIENT STEPS
ACTIONS BE PAID NG TIME RESPONSIBLE
1. Submit the 1. Receive the None 15 minutes Receiving Clerk
required documents required
for initial assessment documents and
and verification check
completeness of
requirements

1.1Issue the ₱200.00 3 minutes

Order of Payment
for Application
Fee
2.Pay the Application 2.Check the OR 5 minutes Receiving Clerk
Fee at the CTO and and assign a
submit the photocopy control number
of OR
2.1Verify the 1 ½ hour Evaluation Group
zoning
classification and
evaluate the
plans based on
the QC Zoning
Ordinance; Verify
compliance to line
and grade and
other architectural
details based on
the Local Building
Code;
recommend the
issuance of
Locational
Clearance
(LC)/Notice of
Action (NOA)/ For
Compliance (FC)
or for site
inspection

2.2 Conduct a site 1 day Inspection Group

inspection and
prepare the

10
 report

2.3 Review the 1 day* Asst. City

project evaluation Administrator for
report; site Operations ( EO No.
inspection report; 49, S-2019)
recommend
approval/disappro
val of the
application

2.4 Set the final 5 minutes Encoder/Clerk

evaluation and
print the
LC/NOA/FC with
eSign

2.5 Sign the Order Resd’l. 5 minutes Asst. City

of Payment Processing Administrator for
Fee - Operations (EO No.
₱3.00/m² of 49, S-2019)
TFA
Verification
Fee -
₱100.00

Comm’l
Processing
Fee-
₱10.00/m²
of TFA
Verification
Fee -
₱300.00

2.6 Stamp and 3 minutes Project Dev’t. Officer

sign the III
Architectural Plan
3. Pay the Processing 3.Check the 1 minute Releasing Clerk
Fee at CTO and Official Receipt
submit photocopy
of Official Receipt
4. Receive the copy 4.Release the 5minutes Releasing Clerk
of LC/NOA/FC and LC/NOA/FC and
the approved copy approved copy of
of Architectural Architectural
Plans Plans

11
 5. LOCATIONAL CLEARANCE FOR BUILDING PERMIT/
SUBDIVISION FOR COMMUNITY MORTGAGE PROGRAM (CMP)

The Locational Clearance is issued to the developers as a pre-requisite in the

issuance of Building Permit to guarantee that the subdivision plan and its
residential components are in compliance with the Zoning Ordinance and the Local
Building Code.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Complex
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Transfer Certificate of Title (1 Certified Land Registration Authority (LRA)
True Copy)
Tax Clearance/Real Property Tax Receipt City Treasurer’s Office (CTO)
& Bill (1 original, 1 photocopy of current
year)
SEC Certificate ( 1 photocopy) Securities and Exchange Commission (SEC)
List of Beneficiaries (1 photocopy of Homeowner’s Association (HOA)
Master list))
HLURB Certificate (1 photocopy) Housing & Land Use Regulatory Board(HLURB)
City Council Resolution ( For Subd./CMP QC Council
located in R1 & R2 Zones) (1 photocopy)
Lot Plan/Subdivision Plan ( 2 sets) Licensed Geodetic Engineer
For Representative
 Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
 Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
Card of the person being
represented (1 photocopy)
 Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
Card representative (1 photocopy)
Long Folder
AGENCY FEES TO PROCESSI PERSON
CLIENT STEPS
ACTIONS BE PAID NG TIME RESPONSIBLE
1. Submit the 1. Receive the None 15 minutes Receiving Clerk
required documents required
for initial assessment documents and
and verification check
completeness of
requirements

1.1Issue the
Order of Payment ₱200.00 3 minutes
for Application
Fee

12
2.Pay the Application 2.Check the OR 5 minutes Receiving Clerk
Fee at the CTO and and assign a
submit the photocopy control number
of OR
2.1Verify the 1 ½ hour Evaluation Group
zoning
classification and
evaluate the
plans based on
the QC Zoning
Ordinance; Verify
compliance to line
and grade and
other architectural
details based on
the Local Building
Code;
recommend the
issuance of
Locational
Clearance
(LC)/Notice of
Action (NOA)/ For
Compliance (FC)
or for site
inspection

2.2 Conduct a site 1 day Inspection Group

inspection and
prepare a report

2.3 Review the

project evaluation 1 day* Asst. City
report; site Administrator for
inspection report; Operations
recommend
approval/disappro
val of the
application

2.4 Set the final 5 minutes Encoder/Clerk

evaluation and
print the
LC/NOA/FC with
eSign

2.5 Print the Order Resd’l. 3 minutes Encoder/Clerk

of Payment Processing
Fee-
₱3.00/m² of
TFA
Verification
Fee -
₱100.00

13
 2.6 Sign the Order 5 minutes Asst. City
of Payment Administrator for
Operations
2.7 Stamp and
sign the 10 minutes Proj. Devt. Officer III
Architectural Plan

6. Pay the Processing 3.Check the 1 minute Releasing Clerk

Fee at CTO and Official Receipt
submit photocopy
of Official Receipt
7. Receive the copy 4.Release the 5 minutes Releasing Clerk
of LC/NOA/FC and LC/NOA/FC and
the approved copy approved copy of
of Architectural Architectural
Plans Plans

14
 6. LOCATIONAL CLEARANCE FOR BUILDING PERMIT: FOR
CERTIFICATE OF EXCEPTION (COE)
The Locational Clearance is issued to the developers/lot owners as a pre-requisite
in the issuance of Building Permit to guarantee that the building and its design
components are in compliance with the Zoning Ordinance and the Local Building
Code. A Certificate of Exception is issued through a resolution approved by the
City Council allowing the exemption of the project from the use of the lot/property.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Highly Technical
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance/Real Property Tax Receipt City Treasurer’s Office (CTO)
& Bill (1 original, 1 photocopy of current
year)
Proof of Lot Ownership(whichever is
applicable)
 Transfer Certificate of Title (1 certified Land Registration Authority (LRA)
true copy)
 Lease contract (1 photocopy) Registered Lot Owner
 Award Notice (1 photocopy) Registered Lot Owner
 Deed of Sale (1 photocopy) Registered Lot Owner
 Memorandum of Agreement (MOA) (1 Registered Lot Owner
photocopy)
 Affidavit of Consent to construct/Special Registered Lot Owner
Power of Attorney (SPA)(1 photocopy)
Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Lot Plan ( 1 set signed & sealed) Licensed Geodetic Engineer
Architectural Plan ( 2 sets signed & Licensed Architect
sealed) & PTR
For Representative
 Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
 Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
Card of the person being
represented (1 photocopy)
 Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
Card representative (1 photocopy)
Long Folder
Mandatory Requirements for COE:
 Project Description (boundaries, Project Engineer/Architect
nature of operation or use;
objectives to be achieved by the
project; statement as to why the
project cannot fulfill its objectives
under the Zoning Regulations
(1original, 1 photocopy)
15
  Environmental Impact
Study/Environmental Compliance EMB-DENR
Certificate (ECC)/Certificate of Non-
Coverage (CNC)
 Barangay Council Resolution Concerned Barangay
 Traffic Impact Study for high rise
buildings Project Engineer/Architect
Supplemental documents:
 Neighbor’s firewall consent (1 Adjacent neighbor
original, 1 photocopy)
 HOA Approved plan(2 sets, HOA
blueprint of Architectural Plans)
 DPWH Clearance if located along Department of Public Works and Highways
national road (1 original, 1
photocopy)
 MMDA Clearance if along river,
Metro Manila Development Authority
waterways(1 original, 1 photocopy)
 Earthquake Hazard Assessment (1 Phivolcs
original, 1 photocopy)
AGENCY FEES TO PROCESSI PERSON
CLIENT STEPS
ACTIONS BE PAID NG TIME RESPONSIBLE
1.Apply for COE at 1.Receive the None 3 minutes Receiving Clerk
the City Council thru endorsement
the Chairman, from the City
Committee on City Council
Planning, Building & requesting for
Zoning the preparation
of the Project
Evaluation

1.1 Evaluate the 4 hours Evaluation Group

project based on
the submitted
mandatory
requirements
and present the
findings as the
basis of the City
Council for their
decision to deny
or approve the
resolution

1.2 Review the

project evaluation 1 day* Asst. City
report; Administrator for
recommend Operations
approval/disappro
val of the
application

16
2. Attend the public 3 readings City Council
consultations at the
City Council for the
approval of the City
Council Resolution
3. Submit the 3. Check and 5 minutes Receiving Clerk
approved City Council receive the
Resolution & ECC documents

3.1Prepare the 10 minutes Evaluation Group

revised evaluation
report &
recommend the
issuance of the
Locational
Clearance/COE

3.2 Review the 1 day* Asst. City

project evaluation Administrator for
report; Operations
recommend
approval of the
application

3.3 Set the final Resd’l 5 minutes Encoder/Clerk

evaluation and Processing
print the LC/COE Fee -
with e-sign & ₱3.00/m² of
Order of Payment TFA
Verification
Fee -
₱100.00
Comm’l
Processing
Fee –
₱10.00/m²
of TFA
Verification
Fee –
₱300.00
COE
Processing
Fee-
₱ 150/m² of
TFA
subject for
exemption

3.4 Sign the Order 5 minutes Asst. City

of Payment Administrator

17
 3.5 Stamp and 3 minutes Project Dev’t Officer
sign the III
Architectural Plan
4. Pay the Processing 4.Check the 1 minute Releasing Clerk
Fee at CTO and Official Receipt
submit photocopy of
Official Receipt
5.Receive the copy of 5.Release the 5 minutes Releasing Clerk
COE and approved COE and
copy of Architectural approved copy of
Plans Architectural
Plans

18
 7. LOCATIONAL CLEARANCE FOR BUILDING PERMIT: FOR
SPECIAL USE PERMIT (SUP)
The Locational Clearance is issued to the developers/lot owners as a pre-requisite
in the issuance of Building Permit to guarantee that the building and its design
components are in compliance with the Zoning Ordinance and the Local Building
Code. The Special Use Permit is issued through a resolution approved by the City
Council allowing the project for such use on the lot or property. The uses that
require a Special Use Permit are Gasoline/Auto-LPG, Waste Disposal Facility,
Radio and Television Transmitting Stations, Telecommunication Tower
(Greenfields), Heliports/Helipads, Abattoir/Slaughterhouse, Cockpits/Race Tracks,
Transport Terminals, Transport Garage, Cemeteries, Funeral Parlor/ Memorial
Chapel/Mortuary, Crematorium/Columbarium.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Highly Technical
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance/Real Property Tax Receipt City Treasurer’s Office (CTO)
& Bill (1 original, 1 photocopy of current
year)
Proof of Lot Ownership(whichever is
applicable)
 Transfer Certificate of Title (1 certified Land Registration Authority (LRA)
true copy)
 Lease contract (1 photocopy) Registered Lot Owner
 Award Notice (1 photocopy) Registered Lot Owner
 Deed of Sale (1 photocopy) Registered Lot Owner
 Memorandum of Agreement (MOA) (1 Registered Lot Owner
photocopy)
 Affidavit of Consent to construct/Special Registered Lot Owner
Power of Attorney (SPA)(1 photocopy)
 Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Lot Plan ( 1 set signed & sealed) Licensed Geodetic Engineer
Architectural Plan ( 2 sets signed & Licensed Architect
sealed) & PTR
For Representative
 Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
 Government issued Identification Card BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
of the person being represented (1
photocopy)
 Government issued Identification Card BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-Ibig
representative (1 photocopy)
Long Folder

19
Mandatory Requirements for SUP:
 Description of the project, its nature of Project Engineer/Architect
operation or use, location, boundaries
and size or volume of operation;
 Identification of the components which
shall be affected by the project
 Environmental Impact EMB-DENR
Study/Environmental Compliance
Certificate (ECC)/Certificate of Non-
Coverage (CNC)
 Barangay Council Resolution Concerned Barangay
Supplemental documents:
 Neighbor’s firewall consent(1 original, 1 Adjacent neighbor
photocopy)
 HOA Approved plan(2 sets, blueprint of HOA
Architectural Plans)
 DPWH Clearance if located along Department of Public Works and Highways
national road(1 original, 1 photocopy)
 MMDA Clearance if along river,
waterways(1 original, 1 photocopy) Metro Manila Development Authority
 Earthquake Hazard Assessment(1
Phivolcs
original, 1 photocopy)
AGENCY FEES TO PROCESSI PERSON
CLIENT STEPS
ACTIONS BE PAID NG TIME RESPONSIBLE
1.Apply for SUP at 1.Receive the None 3 minutes Receiving Clerk
the City Council thru endorsement
the Chairman, from the City
Committee on City Council
Planning, Building & requesting for
Zoning the preparation
of the Project
Evaluation

1.1 Evaluate the 4 hours Evaluation Group

project based on
the submitted
mandatory
requirements
and present the
findings as the
basis of the City
Council for their
decision to deny
or approve the
resolution

1.2 Review the 1 day* Asst. City

project evaluation Administrator for
report; Operations
recommend
approval/disappro
val of the
application

20
3. Attend the public 3 readings City Council
consultations at the
City Council for the
approval of the City
Council Resolution
4. Submit the 4. Check the 5 minutes Receiving Clerk
approved City documents and
Council Resolution receive
& ECC
4.1 Prepare the 10 minutes Evaluation Group
revised evaluation
report &
recommend the
issuance of the
Locational
Clearance/SUP

4.2 Review the 1 day* Asst. City

project evaluation Administrator for
report; Operations
recommend
approval of the
application

4.3 Set the final Comm’l. 5 minutes Encoder/Clerk

evaluation and Processing
print the LC/SUP Fee -
with e-sign & ₱10.00
Order of Payment /m² of
TFA
Verification
Fee -
₱300

SUP
Processing
Fee -
₱150/m² of
TFA
subject for
SUP

4.4 Sign the Order 5 minutes Asst. City

of Payment Administrator for
Operations

21
 4.5 Stamp and 3 minutes Project Dev’t Officer
sign the III
Architectural Plan
5. Pay the Processing 5.Check the 1 minute Releasing Clerk
Fee at CTO and Official Receipt
submit photocopy
of Official Receipt
6. Receive the copy 6.Release the 5 minutes Releasing Clerk
of SUP and the SUP and
approved copy of approved copy of
Architectural Plans Architectural
Plans

Note: Subject to time availability of the signatory due to prior meeting/s schedules
and/or due to immediate notice by the City Mayor.

22
8. ZONING CERTIFICATE
The Zoning Certificate is secured by real property owners of titled lots to verify zoning
classification and structures allowed in the specific area.
Office or Division: Zoning Administration Unit (ZAU)
Classification: Simple
Type of G2C
Transaction:
Who may avail: real property lot owners/developers/students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Transfer Certificate of Title (1 photocopy) Land Registration Authority
Sketch of Location (1 original) City Assessor’s Office/Google Map
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Fill-up application 1.Receive the None 5 minutes Receiving Clerk
form and submit the required
required documents documents and
at Counter 11 check
completeness of
requirements

1.1 Verify the 10 minutes Evaluation Group

zoning
classification
based on the QC
Zoning Ordinance

1.2 Print the 3 minutes Clerk

Zoning Certificate

1.3 Review/sign Asst. City

the Zoning 3 minutes Administrator for
Certificate Operations
1.4 Issue /sign Res’l 1 minute Releasing Clerk
Order of Payment ₱ 100.00
Comm’l
₱ 300.00
Inst.
₱200.00
2.Pay the verification 2.Check the Official 1 minute Releasing Clerk
fee at the City Receipt
Treasurer’s Office and
submit the photocopy of
the Official Receipt
3. Receive the Zoning 3. Release the 3 minutes Releasing Clerk
Certificate Zoning Certificate

23
 9. DEVELOPMENT PERMIT FOR SUBDIVISION APPROVAL
A Development Permit is a pre-requisite for the issuance of Certificate of Registration
and License to Sell in compliance with the approved Quezon City Council Ordinance on
subdivision plan approval.
Office or Division: Subdivision Administration Unit (SAU)
Classification: Complex
Type of G2B
Transaction:
Who may avail: HOA and Private Developers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
 Subdivision Plans, Eng'g. Plans and
Topo Plan (4 sets original plans) Private Developer
 Certified True Copy of TCT(1 original, 1
photocopy) Registry of Deeds - LRA
 Locational Clearance (4 photocopies) Zoning Administration Unit (ZAU)
 Certificate of Registration (CMP - BP
220) (4 photocopies) HLURB
 SEC Registration (Open Market - PD
957) (4 photocopies) Security and Exchange Commission
 MOA w/ Land Owner, Developer or
Originator (1 original, 3 photocopies) Registered Land Ownership
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Fill up and submits 1.Check None 15 minutes SAU Technical
application Form for completeness of Personnel
CMP or PD 957 documents

1.1 Evaluate
pertinent 1 day Evaluation Group
documents
including
Subdivision Plans
and
Engineering Plans

1.2 Conduct a site

inspection 1-day SAU Technical
and verify the Personnel
confor-
mity of plans in
the
project area
2 hours PDO IV
1.3 Prepare the
evaluation report
and
recommendation
report

1.4 Endorse the 15 minutes SAU Head

application with
evaluation report
and
24
 recommendation
to the City
Administration
Office for
legislation to the
QC Council

1.5 Schedule on Quezon City Council

first reading
followed by
Committee
hearing , agenda
for the second
reading and
third/final reading

1.6 Finalization of City Secretary’s

the Proposed Office
Ordinance (PO
No.)

1.7 Approved Office of the City

Ordinance Mayor

1.8 Prepares PDO IV

Order of Payment
upon receipt of
Approved
Ordinance

2.Pay at CTO and 2.Check the 3 minutes PDO IV

submit the Official Receipt
photocopy of Official
Receipt
3.Receives 3. Release the 5 minutes Releasing Clerk
Development Permit Development
Permit and
Approved Subd.
Plan

25
 FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Client may fill up the Customer Service Survey Form
found at the Receiving Area and drop it in the
designated Suggestion Box. (Transparent Box)
How feedbacks are Every Friday, the assigned personnel will open the
processed drop box and consolidate the survey feedback form.
Feedbacks requiring response is forwarded to the
Administrative Division to specify the proper
division/personnel to take appropriate action.

For inquiries and follow-ups, Client may contact Tel.

No. 8988-4242 loc. 1013
How to file a complaint Complaint can be filed through walk-in or through e-
mail.
Email Address:
[email protected]/[email protected]
How complaints are Receiving staff will open emails on a daily basis and
processed forward printed copy of the complaint/s to the Office
Head; upon evaluation, the Office Head will forward
the complaint to the proper division/staff for
appropriate action.

The complainant shall be informed of the action

through a letter which may be sent through contact
information given/sent by the complainant.
Contact Information of ARTA: [email protected] 8478 5093
ARTA, PCC, CCB PCC: 8888
CCB: 0908-881-6565 (SMS)

26
 LIST OF DIVISION

DIVISION ADDRESS CONTACT INFORMATION

th
Institutional Development 4 Floor, Bldg. D 8988-4242
Planning Division Quezon City Hall, Local 1008
Elliptical Road, Quezon [email protected]
City
th
Economic Development 4 Floor, Bldg. D 8988-4242
Planning Division Quezon City Hall, Local 1009
Elliptical Road, Quezon [email protected]
City
th
Social Development 4 Floor, Bldg. D 8988-4242
Planning Division Quezon City Hall, Local 1010
Elliptical Road, Quezon [email protected]
City
th
Land Use And Infrastructure 4 Floor, Bldg. D 8988-4242
Development Division Quezon City Hall, Local 1008
Elliptical Road, Quezon [email protected]
City
Special Projects Division 4th Floor, Bldg. D 8988-4242
Quezon City Hall, Local 1011
Elliptical Road, Quezon [email protected]
City
Zoning & Urban Design 4th Floor, Bldg. D 8988-4242
Division Quezon City Hall, Local 1005/1014
Elliptical Road, Quezon [email protected]/
City [email protected]
Subdivision Administration 4th Floor, Bldg. D 8988-4242
Division Quezon City Hall, Local 1015
Elliptical Road, Quezon [email protected]
City
Administrative Division 4th Floor, Bldg. D 8988-4242
Quezon City Hall, Local 1006
Elliptical Road, Quezon [email protected]
City

27