Scaled Agile

Framework
COMPLETE SELF-ASSESSMENT GUIDE

PRACTICAL TOOLS FOR SELF-ASSESSMENT

Diagnose projects, initiatives, organizations,

businesses and processes using accepted
diagnostic standards and practices

Implement evidence-based best practice

strategies aligned with overall goals

Integrate recent advances and process design

strategies into practice according to best practice
guidelines

Use the Self-Assessment tool Scorecard and

develop a clear picture of which areas need
attention

The Art of Service

Scaled Agile Framework
Complete Self-Assessment Guide

The guidance in this Self-Assessment is based on Scaled Agile Framework

best practices and standards in business process architecture, design
and quality management. The guidance is also based on the professional
judgment of the individual collaborators listed in the Acknowledgments.

Notice of rights

You are permitted to use the Self-Assessment contents in your

presentations and materials for internal use and customers
without asking us - we are here to help.

All rights reserved for the book itself: this book may not be reproduced
or transmitted in any form by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written
permission of the publisher.

The information in this book is distributed on an “As Is” basis without

warranty. While every precaution has been taken in the preparation of he
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person or entity with respect to any loss or damage caused or alleged to
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or by the products described in it.

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Many of the designations used by manufacturers and sellers to

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convey endorsement or other affiliation with this book.

Copyright © by The Art of Service

http://theartofservice.com
[email protected]

1
Table of Contents
About The Art of Service 3
Acknowledgments 4
Included Resources - how to access 4
Your feedback is invaluable to us 5
Purpose of this Self-Assessment 5
How to use the Self-Assessment 6
Scaled Agile Framework
Scorecard Example 8
Scaled Agile Framework
Scorecard 9

BEGINNING OF THE
SELF-ASSESSMENT: 10
CRITERION #1: RECOGNIZE 12
CRITERION #2: DEFINE: 20
CRITERION #3: MEASURE: 33
CRITERION #4: ANALYZE: 46
CRITERION #5: IMPROVE: 55
CRITERION #6: CONTROL: 67
CRITERION #7: SUSTAIN: 78
Index 99

2
About The Art of Service

T
he Art of Service, Business Process Architects since 2000, is
dedicated to helping business achieve excellence.

Defining, designing, creating, and implementing a process

to solve a business challenge or meet a business objective is
the most valuable role… In EVERY company, organization and
department.

Unless you’re talking a one-time, single-use project within a

business, there should be a process. Whether that process is
managed and implemented by humans, AI, or a combination
of the two, it needs to be designed by someone with a complex
enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and
say, ‘What are we really trying to accomplish here? And is there a
different way to look at it?’

With The Art of Service’s Business Process Architect Self-

Assessments, Research, Toolkits, Education and Certifications
we empower people who can do just that — whether their title
is marketer, entrepreneur, manager, salesperson, consultant,
Business Process Manager, executive assistant, IT Manager, CIO
etc... —they are the people who rule the future. They are people
who watch the process as it happens, and ask the right questions
to make the process work better.

Contact us when you need any support with this Self-

Assessment and any help with templates, blue-prints and
examples of standard documents you might need:

http://theartofservice.com
[email protected]

3
Acknowledgments
This checklist was developed under the auspices of The Art of
Service, chaired by Gerardus Blokdyk.

Representatives from several client companies participated in the

preparation of this Self-Assessment.

Our deepest gratitude goes out to Matt Champagne, Ph.D.

Surveys Expert, for his invaluable help and advise in structuring
the Self Assessment.

Mr Champagne can be contacted at

http://matthewchampagne.com/

In addition, we are thankful for the design and printing services

provided.

Included Resources - how to access

Included with your purchase of the book is the Scaled Agile
Framework Self-Assessment downloadable resource, which
contains all questions and Self-Assessment areas of this book.

Get it now- you will be glad you did - do it now, before you forget.

How? Simply send an email to [email protected]

with this books’ title in the subject to get all the Scaled Agile
Framework Self-Assessment questions in a ready to use Excel
spreadsheet, containing the self-assessment, graphs, and project
RACI planning - all with examples to get you started right away.

4
Your feedback is invaluable to us

If you recently bought this book, we would love to hear from you!
You can do this by writing a review on amazon (or the online store
where you purchased this book) about your last purchase! As part
of our continual service improvement process, we love to hear real
client experiences and feedback.

How does it work?

To post a review on Amazon, just log in to your account and click
on the Create Your Own Review button (under Customer Reviews)
of the relevant product page. You can find examples of product
reviews in Amazon. If you purchased from another online store,
simply follow their procedures.

What happens when I submit my review?

Once you have submitted your review, send us an email at
[email protected] with the link to your review so we
can properly thank you for your feedback.

Purpose of this Self-Assessment

This Self-Assessment has been developed to improve
understanding of the requirements and elements of Scaled Agile
Framework, based on best practices and standards in business
process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment of an

organization or facility to determine how closely existing
management practices and procedures correspond to the
elements of the Self-Assessment.

The criteria of requirements and elements of Scaled Agile

Framework have been rephrased in the format of a Self-
Assessment questionnaire, with a seven-criterion scoring system,
as explained in this document.

In this format, even with limited background knowledge of Scaled

5
 Agile Framework, a facility or other business manager can quickly
review existing operations to determine how they measure up
to the standards. This in turn can serve as the starting point of a
‘gap analysis’ to identify management tools or system elements
that might usefully be implemented in the organization to help
improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to
what extent your Scaled Agile Framework initiative is complete in
comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of

each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief,
the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this
statement;

1. how aware are you that the answer to the question is

clearly defined

6
2. for more in-depth analysis you can choose to gather
evidence and confirm the answer to the question. This
obviously will take more time, most Self-Assessment
users opt for the first way to interpret the question
and dig deeper later on based on the outcome of the
overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at

all, where a ‘5’ would mean the answer is crystal clear and
defined. Leave emtpy when the question is not applicable
or you don’t want to answer it, you can skip it without
affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements

in each section, compute your average score for that
section, using the formula provided, and round to the
nearest tenth. Then transfer to the corresponding spoke in
the Scaled Agile Framework Scorecard on the second next
page of the Self-Assessment.

Your completed Scaled Agile Framework Scorecard will give

you a clear presentation of which Scaled Agile Framework
areas need attention.

7
Scaled Agile Framework
Scorecard Example

Example of how the finalized Scorecard can look like:

8
Scaled Agile Framework
Scorecard

Your Scores:

9
BEGINNING OF THE
SELF-ASSESSMENT:

10
SELF-ASSESSMENT SECTION
START

11
CRITERION #1: RECOGNIZE

INTENT: B e aware of the need for

change. Recognize that there is an
unfavorable variation, problem or
symptom.

In my belief, the answer to this

question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Who defines the rules in relation to any given issue?

<--- Score

2. Are there recognized Scaled Agile Framework

problems?
<--- Score

3. How do you identify the information basis for

later specification of performance or acceptance

12
criteria?
<--- Score

4. When a Scaled Agile Framework manager

recognizes a problem, what options are available?
<--- Score

5. How do we Identify specific Scaled Agile Framework

investment and emerging trends?
<--- Score

6. What should be considered when identifying

available resources, constraints, and deadlines?
<--- Score

7. What are the business objectives to be achieved

with Scaled Agile Framework?
<--- Score

8. For your Scaled Agile Framework project,

identify and describe the business environment.
is there more than one layer to the business
environment?
<--- Score

9. What prevents me from making the changes I know

will make me a more effective leader?
<--- Score

10. What do we need to start doing?

<--- Score

11. What does Scaled Agile Framework success mean

to the stakeholders?
<--- Score

13
12. How are we going to measure success?
<--- Score

13. What is the smallest subset of the problem we

can usefully solve?
<--- Score

14. Think about the people you identified for your

Scaled Agile Framework project and the project
responsibilities you would assign to them. what
kind of training do you think they would need to
perform these responsibilities effectively?
<--- Score

15. What tools and technologies are needed for a

custom Scaled Agile Framework project?
<--- Score

16. Will a response program recognize when a crisis

occurs and provide some level of response?
<--- Score

17. Do we know what we need to know about this

topic?
<--- Score

18. As a sponsor, customer or management, how

important is it to meet goals, objectives?
<--- Score

19. What problems are you facing and how do you

consider Scaled Agile Framework will circumvent
those obstacles?
<--- Score

20. Are there Scaled Agile Framework problems

14
defined?
<--- Score

21. What situation(s) led to this Scaled Agile

Framework Self Assessment?
<--- Score

22. How much are sponsors, customers, partners,

stakeholders involved in Scaled Agile Framework?
In other words, what are the risks, if Scaled Agile
Framework does not deliver successfully?
<--- Score

23. Does our organization need more Scaled Agile

Framework education?
<--- Score

24. Why do we need to keep records?

<--- Score

25. What are the expected benefits of Scaled Agile

Framework to the business?
<--- Score

26. Will new equipment/products be required to

facilitate Scaled Agile Framework delivery for example
is new software needed?
<--- Score

27. What training and capacity building actions

are needed to implement proposed reforms?
<--- Score

28. What prevents me from making the changes I

know will make me a more effective Scaled Agile
Framework leader?

15
<--- Score

29. What do we need to start doing?

<--- Score

30. Can Management personnel recognize the

monetary benefit of Scaled Agile Framework?
<--- Score

31. Are controls defined to recognize and contain

problems?
<--- Score

32. What would happen if Scaled Agile Framework

weren’t done?
<--- Score

33. Will it solve real problems?

<--- Score

34. Will Scaled Agile Framework deliverables need to

be tested and, if so, by whom?
<--- Score

35. Is it clear when you think of the day ahead

of you what activities and tasks you need to
complete?
<--- Score

36. What information do users need?

<--- Score

37. What vendors make products that address the

Scaled Agile Framework needs?
<--- Score

16
38. How are the Scaled Agile Framework’s objectives
aligned to the organization’s overall business
strategy?
<--- Score

39. Does Scaled Agile Framework create potential

expectations in other areas that need to be
recognized and considered?
<--- Score

40. How can auditing be a preventative security

measure?
<--- Score

41. Who else hopes to benefit from it?

<--- Score

42. What else needs to be measured?

<--- Score

43. How does it fit into our organizational needs

and tasks?
<--- Score

44. How do you identify the kinds of information

that you will need?
<--- Score

45. Are there any specific expectations or concerns

about the Scaled Agile Framework team, Scaled Agile
Framework itself?
<--- Score

Add up total points for this section:

_ _ _ _ _ = To t a l p o i n t s f o r t h i s s e c t i o n

17
 Divided by: ______ (number of
statements answered) = ______
Average score for this section

Tr a n s f e r y o u r s c o re t o t h e S c a l e d A g i l e
Framework Index at the beginning of
the Self-Assessment.

18
SELF-ASSESSMENT SECTION
START

19
CRITERION #2: DEFINE:

INTENT: Formulate the business

problem. Define the problem, needs and
objectives.

In my belief, the answer to this

question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. When are meeting minutes sent out? Who is on the

distribution list?
<--- Score

2. Is the current ‘as is’ process being followed? If not,

what are the discrepancies?
<--- Score

3. Is the team adequately staffed with the desired

cross-functionality? If not, what additional resources

20
are available to the team?
<--- Score

4. How was the ‘as is’ process map developed,

reviewed, verified and validated?
<--- Score

5. What are the rough order estimates on cost savings/

opportunities that Scaled Agile Framework brings?
<--- Score

6. Has/have the customer(s) been identified?

<--- Score

7. Is Scaled Agile Framework linked to key business

goals and objectives?
<--- Score

8. Is there a completed SIPOC representation,

describing the Suppliers, Inputs, Process, Outputs, and
Customers?
<--- Score

9. Has a team charter been developed and

communicated?
<--- Score

10. Have all of the relationships been defined

properly?
<--- Score

11. Is data collected and displayed to better

understand customer(s) critical needs and
requirements.
<--- Score

21
12. Is a fully trained team formed, supported, and
committed to work on the Scaled Agile Framework
improvements?
<--- Score

13. In what way can we redefine the criteria of choice

in our category in our favor, as Method introduced
style and design to cleaning and Virgin America
returned glamor to flying?
<--- Score

14. Is there a completed, verified, and validated

high-level ‘as is’ (not ‘should be’ or ‘could be’) business
process map?
<--- Score

15. What are the Roles and Responsibilities for each

team member and its leadership? Where is this
documented?
<--- Score

16. Are customers identified and high impact areas

defined?
<--- Score

17. Has a high-level ‘as is’ process map been

completed, verified and validated?
<--- Score

18. Who are the Scaled Agile Framework improvement

team members, including Management Leads and
Coaches?
<--- Score

19. Is there a Scaled Agile Framework management

charter, including business case, problem and

22
goal statements, scope, milestones, roles and
responsibilities, communication plan?
<--- Score

20. How can the value of Scaled Agile Framework be

defined?
<--- Score

21. Will team members regularly document their

Scaled Agile Framework work?
<--- Score

22. Have all basic functions of Scaled Agile Framework

been defined?
<--- Score

23. What sources do you use to gather information

for a Scaled Agile Framework study?
<--- Score

24. How does the Scaled Agile Framework manager

ensure against scope creep?
<--- Score

25. Do the problem and goal statements meet the

SMART criteria (specific, measurable, attainable,
relevant, and time-bound)?
<--- Score

26. What are the compelling business reasons for

embarking on Scaled Agile Framework?
<--- Score

27. Are accountability and ownership for Scaled Agile

Framework clearly defined?
<--- Score

23
28. Are different versions of process maps needed to
account for the different types of inputs?
<--- Score

29. Is the team equipped with available and reliable

resources?
<--- Score

30. In what way can we redefine the criteria of

choice clients have in our category in our favor?
<--- Score

31. Are approval levels defined for contracts and

supplements to contracts?
<--- Score

32. Are roles and responsibilities formally defined?

<--- Score

33. Do the requirements that we’ve gathered and

the models that demonstrate them constitute a
full and accurate representation of what we want?
<--- Score

34. Is the improvement team aware of the different

versions of a process: what they think it is vs. what it
actually is vs. what it should be vs. what it could be?
<--- Score

35. Is it clearly defined in and to your organization

what you do?
<--- Score

36. Have the customer needs been translated into

specific, measurable requirements? How?

24
<--- Score

37. Does Scaled Agile Framework include

applications and information with regulatory
compliance significance (or other contractual
conditions that must be formally complied with)
in a new or unique manner for which no approved
security requirements, templates or design models
exist?
<--- Score

38. What are the dynamics of the communication

plan?
<--- Score

39. How would one define Scaled Agile Framework

leadership?
<--- Score

40. Is full participation by members in regularly held

team meetings guaranteed?
<--- Score

41. What tools and roadmaps did you use for getting
through the Define phase?
<--- Score

42. How and when will baselines be defined?

<--- Score

43. Do we all define Scaled Agile Framework in the

same way?
<--- Score

44. How did the Scaled Agile Framework manager

receive input to the development of a Scaled Agile

25
Framework improvement plan and the estimated
completion dates/times of each activity?
<--- Score

45. When is the estimated completion date?

<--- Score

46. What constraints exist that might impact the

team?
<--- Score

47. How would you define the culture here?

<--- Score

48. Does the team have regular meetings?

<--- Score

49. Have specific policy objectives been defined?

<--- Score

50. Has the direction changed at all during the course

of Scaled Agile Framework? If so, when did it change
and why?
<--- Score

51. What critical content must be communicated –

who, what, when, where, and how?
<--- Score

52. What Organizational Structure is Required?

<--- Score

53. Are improvement team members fully trained on

Scaled Agile Framework?
<--- Score

26
54. Is the Scaled Agile Framework scope manageable?
<--- Score

55. Has a project plan, Gantt chart, or similar been

developed/completed?
<--- Score

56. Is the team formed and are team leaders (Coaches

and Management Leads) assigned?
<--- Score

57. What key business process output measure(s) does

Scaled Agile Framework leverage and how?
<--- Score

58. Has the Scaled Agile Framework work been fairly

and/or equitably divided and delegated among team
members who are qualified and capable to perform
the work? Has everyone contributed?
<--- Score

59. Has everyone on the team, including the team

leaders, been properly trained?
<--- Score

60. When was the Scaled Agile Framework start date?

<--- Score

61. What are the boundaries of the scope? What is in

bounds and what is not? What is the start point? What
is the stop point?
<--- Score

62. How and when will be baselines be defined?

<--- Score

27
63. Is Scaled Agile Framework currently on schedule
according to the plan?
<--- Score

64. Are security/privacy roles and responsibilities

formally defined?
<--- Score

65. What specifically is the problem? Where does it

occur? When does it occur? What is its extent?
<--- Score

66. If substitutes have been appointed, have they

been briefed on the Scaled Agile Framework goals
and received regular communications as to the
progress to date?
<--- Score

67. How do you keep key subject matter experts in

the loop?
<--- Score

68. What defines Best in Class?

<--- Score

69. Has anyone else (internal or external to the

organization) attempted to solve this problem or
a similar one before? If so, what knowledge can be
leveraged from these previous efforts?
<--- Score

70. How will the Scaled Agile Framework team and

the organization measure complete success of Scaled
Agile Framework?
<--- Score

28
71. Are team charters developed?
<--- Score

72. Who defines (or who defined) the rules and roles?
<--- Score

73. Is there a critical path to deliver Scaled Agile

Framework results?
<--- Score

74. Are there different segments of customers?

<--- Score

75. What would be the goal or target for a Scaled Agile

Framework’s improvement team?
<--- Score

76. Is the scope of Scaled Agile Framework defined?

<--- Score

77. What baselines are required to be defined and

managed?
<--- Score

78. Are there any constraints known that bear on the

ability to perform Scaled Agile Framework work? How
is the team addressing them?
<--- Score

79. How will variation in the actual durations of each

activity be dealt with to ensure that the expected
Scaled Agile Framework results are met?
<--- Score

80. Are Required Metrics Defined?

<--- Score

29
81. How is the team tracking and documenting its
work?
<--- Score

82. Are audit criteria, scope, frequency and methods

defined?
<--- Score

83. Are task requirements clearly defined?

<--- Score

84. How often are the team meetings?

<--- Score

85. Is the team sponsored by a champion or business

leader?
<--- Score

86. Are business processes mapped?

<--- Score

87. Has the improvement team collected the ‘voice of

the customer’ (obtained feedback – qualitative and
quantitative)?
<--- Score

88. Are customer(s) identified and segmented

according to their different needs and requirements?
<--- Score

89. Will team members perform Scaled Agile

Framework work when assigned and in a timely
fashion?
<--- Score

30
90. Is there regularly 100% attendance at the
team meetings? If not, have appointed substitutes
attended to preserve cross-functionality and full
representation?
<--- Score

91. What customer feedback methods were used to

solicit their input?
<--- Score

Add up total points for this section:

_ _ _ _ _ = To t a l p o i n t s f o r t h i s s e c t i o n

Divided by: ______ (number of

statements answered) = ______
Average score for this section

Tr a n s f e r y o u r s c o re t o t h e S c a l e d A g i l e
Framework Index at the beginning of
the Self-Assessment.

31
SELF-ASSESSMENT SECTION
START

32
CRITERION #3: MEASURE:

INTENT: Gather the correc t data.

Measure the current performance and
evolution of the situation.

In my belief, the answer to this

question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Why do measure/indicators matter?

<--- Score

2. Have changes been properly/adequately analyzed

for effect?
<--- Score

3. Do we effectively measure and reward individual

and team performance?
<--- Score

33
4. How to measure lifecycle phases?
<--- Score

5. What charts has the team used to display the

components of variation in the process?
<--- Score

6. Is long term and short term variability accounted

for?
<--- Score

7. How are measurements made?

<--- Score

8. Does Scaled Agile Framework systematically track

and analyze outcomes for accountability and quality
improvement?
<--- Score

9. How will success or failure be measured?

<--- Score

10. What has the team done to assure the stability and
accuracy of the measurement process?
<--- Score

11. Was a data collection plan established?

<--- Score

12. Is it possible to estimate the impact of

unanticipated complexity such as wrong or failed
assumptions, feedback, etc. on proposed reforms?
<--- Score

13. How will your organization measure success?

34
<--- Score

14. How Will We Measure Success?

<--- Score

15. Is the solution cost-effective?

<--- Score

16. Which methods and measures do you use to

determine workforce engagement and workforce
satisfaction?
<--- Score

17. Are there measurements based on task

performance?
<--- Score

18. What are the costs of reform?

<--- Score

19. When is Knowledge Management Measured?

<--- Score

20. What are the uncertainties surrounding

estimates of impact?
<--- Score

21. Why Measure?

<--- Score

22. Have all non-recommended alternatives been

analyzed in sufficient detail?
<--- Score

23. Does the Scaled Agile Framework task fit the

client’s priorities?

35
<--- Score

24. Does the practice systematically track and analyze

outcomes related for accountability and quality
improvement?
<--- Score

25. How do you measure success?

<--- Score

26. Is a solid data collection plan established that

includes measurement systems analysis?
<--- Score

27. What are my customers expectations and

measures?
<--- Score

28. What methods are feasible and acceptable to

estimate the impact of reforms?
<--- Score

29. What should be measured?

<--- Score

30. Have you found any ‘ground fruit’ or ‘low-

hanging fruit’ for immediate remedies to the gap in
performance?
<--- Score

31. What to measure and why?

<--- Score

32. Why do the measurements/indicators matter?

<--- Score

36
33. How are you going to measure success?
<--- Score

34. How do you identify and analyze stakeholders and

their interests?
<--- Score

35. Do staff have the necessary skills to collect,

analyze, and report data?
<--- Score

36. What is an unallowable cost?

<--- Score

37. How will you measure your Scaled Agile

Framework effectiveness?
<--- Score

38. Is Process Variation Displayed/Communicated?

<--- Score

39. What particular quality tools did the team find

helpful in establishing measurements?
<--- Score

40. What data was collected (past, present, future/

ongoing)?
<--- Score

41. Can We Measure the Return on Analysis?

<--- Score

42. Does Scaled Agile Framework analysis show

the relationships among important Scaled Agile
Framework factors?
<--- Score

37
43. What are the key input variables? What are the key
process variables? What are the key output variables?
<--- Score

44. Is this an issue for analysis or intuition?

<--- Score

45. What evidence is there and what is measured?

<--- Score

46. Do we aggressively reward and promote the

people who have the biggest impact on creating
excellent products?
<--- Score

47. What Relevant Entities could be measured?

<--- Score

48. Is key measure data collection planned

and executed, process variation displayed and
communicated and performance baselined?
<--- Score

49. Why identify and analyze stakeholders and their

interests?
<--- Score

50. What is the right balance of time and resources

between investigation, analysis, and discussion
and dissemination?
<--- Score

51. Which customers can’t participate in our market

because they lack skills, wealth, or convenient access
to existing solutions?

38
<--- Score

52. Where is it measured?

<--- Score

53. Is data collection planned and executed?

<--- Score

54. Is there a Performance Baseline?

<--- Score

55. Customer Measures: How Do Customers See Us?

<--- Score

56. How is progress measured?

<--- Score

57. How frequently do we track measures?

<--- Score

58. What measurements are being captured?

<--- Score

59. How will measures be used to manage and adapt?

<--- Score

60. Are the measurements objective?

<--- Score

61. Are the units of measure consistent?

<--- Score

62. What are our key indicators that you will measure,
analyze and track?
<--- Score

39
63. What are measures?
<--- Score

64. Who should receive measurement reports ?

<--- Score

65. What is measured?

<--- Score

66. Meeting the challenge: are missed Scaled Agile

Framework opportunities costing us money?
<--- Score

67. Why should we expend time and effort to

implement measurement?
<--- Score

68. What are the agreed upon definitions of the high

impact areas, defect(s), unit(s), and opportunities that
will figure into the process capability metrics?
<--- Score

69. What are the types and number of measures to

use?
<--- Score

70. How do we do risk analysis of rare, cascading,

catastrophic events?
<--- Score

71. Are high impact defects defined and identified in

the business process?
<--- Score

72. Are priorities and opportunities deployed

to your suppliers, partners, and collaborators to

40
ensure organizational alignment?
<--- Score

73. What key measures identified indicate the

performance of the business process?
<--- Score

74. Are there any easy-to-implement alternatives to

Scaled Agile Framework? Sometimes other solutions
are available that do not require the cost implications
of a full-blown project?
<--- Score

75. Which customers cant participate in our Scaled

Agile Framework domain because they lack skills,
wealth, or convenient access to existing solutions?
<--- Score

76. How large is the gap between current

performance and the customer-specified (goal)
performance?
<--- Score

77. What measurements are possible, practicable and

meaningful?
<--- Score

78. Is data collected on key measures that were

identified?
<--- Score

79. What potential environmental factors impact

the Scaled Agile Framework effort?
<--- Score

80. Meeting the Challenge: Are Missed Scaled Agile

41
Framework opportunities Costing you Money?
<--- Score

81. Which Stakeholder Characteristics Are Analyzed?

<--- Score

82. What about Scaled Agile Framework Analysis of

results?
<--- Score

83. Are process variation components displayed/

communicated using suitable charts, graphs, plots?
<--- Score

84. Does Scaled Agile Framework analysis isolate

the fundamental causes of problems?
<--- Score

85. Are key measures identified and agreed upon?

<--- Score

86. How will effects be measured?

<--- Score

87. Do we aggressively reward and promote the

people who have the biggest impact on creating
excellent Scaled Agile Framework services/
products?
<--- Score

88. Are we taking our company in the direction of

better and revenue or cheaper and cost?
<--- Score

89. Are losses documented, analyzed, and remedial

processes developed to prevent future losses?

42
<--- Score

90. Who participated in the data collection for

measurements?
<--- Score

91. Have the types of risks that may impact Scaled

Agile Framework been identified and analyzed?
<--- Score

92. Are you taking your company in the direction of

better and revenue or cheaper and cost?
<--- Score

93. Is performance measured?

<--- Score

94. Among the Scaled Agile Framework product

and service cost to be estimated, which is
considered hardest to estimate?
<--- Score

95. How to measure variability?

<--- Score

96. Have the concerns of stakeholders to help identify

and define potential barriers been obtained and
analyzed?
<--- Score

97. How is the value delivered by Scaled Agile

Framework being measured?
<--- Score

98. Will We Aggregate Measures across Priorities?

<--- Score

43
99. How can we measure the performance?
<--- Score

100. How can you measure Scaled Agile Framework in

a systematic way?
<--- Score

101. What will be measured?

<--- Score

102. What does the charts tell us in terms of variation?

<--- Score

103. How is Knowledge Management Measured?

<--- Score

Add up total points for this section:

_ _ _ _ _ = To t a l p o i n t s f o r t h i s s e c t i o n

Divided by: ______ (number of

statements answered) = ______
Average score for this section

Tr a n s f e r y o u r s c o re t o t h e S c a l e d A g i l e
Framework Index at the beginning of
the Self-Assessment.

44
SELF-ASSESSMENT SECTION
START

45
CRITERION #4: ANALYZE:

INTENT: Analyze causes, assumptions

and hypotheses.

In my belief, the answer to this

question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Were any designed experiments used to generate

additional insight into the data analysis?
<--- Score

2. How do we promote understanding that

opportunity for improvement is not criticism of
the status quo, or the people who created the
status quo?
<--- Score

3. Identify an operational issue in your

46
organization. for example, could a particular task
be done more quickly or more efficiently?
<--- Score

4. Was a detailed process map created to amplify

critical steps of the ‘as is’ business process?
<--- Score

5. Is the suppliers process defined and controlled?

<--- Score

6. What were the financial benefits resulting from any

‘ground fruit or low-hanging fruit’ (quick fixes)?
<--- Score

7. What process should we select for improvement?

<--- Score

8. Was a cause-and-effect diagram used to explore the

different types of causes (or sources of variation)?
<--- Score

9. Are gaps between current performance and the

goal performance identified?
<--- Score

10. Is the performance gap determined?

<--- Score

11. What are the revised rough estimates of the

financial savings/opportunity for Scaled Agile
Framework improvements?
<--- Score

12. Is the gap/opportunity displayed and

communicated in financial terms?

47
<--- Score

13. Where is the data coming from to measure

compliance?
<--- Score

14. When conducting a business process

reengineering study, what should we look for
when trying to identify business processes to
change?
<--- Score

15. What is the cost of poor quality as supported by

the team’s analysis?
<--- Score

16. What tools were used to narrow the list of possible

causes?
<--- Score

17. What are the best opportunities for value

improvement?
<--- Score

18. What kind of crime could a potential new hire

have committed that would not only not disqualify
him/her from being hired by our organization, but
would actually indicate that he/she might be a
particularly good fit?
<--- Score

19. Did any value-added analysis or ‘lean thinking’

take place to identify some of the gaps shown on the
‘as is’ process map?
<--- Score

48
20. Did any additional data need to be collected?
<--- Score

21. Record-keeping requirements flow from the

records needed as inputs, outputs, controls and
for transformation of a Scaled Agile Framework
process. ask yourself: are the records needed as
inputs to the Scaled Agile Framework process
available?
<--- Score

22. Do our leaders quickly bounce back from

setbacks?
<--- Score

23. What successful thing are we doing today that

may be blinding us to new growth opportunities?
<--- Score

24. What project management qualifications does

the Project Manager have?
<--- Score

25. What does the data say about the performance of

the business process?
<--- Score

26. Have any additional benefits been identified that

will result from closing all or most of the gaps?
<--- Score

27. Have the problem and goal statements been

updated to reflect the additional knowledge gained
from the analyze phase?
<--- Score

49
28. What were the crucial ‘moments of truth’ on the
process map?
<--- Score

29. What are your current levels and trends

in key measures or indicators of Scaled Agile
Framework product and process performance
that are important to and directly serve your
customers? how do these results compare with
the performance of your competi tors and other
organizations with similar offerings?
<--- Score

30. What other jobs or tasks affect the

performance of the steps in the Scaled Agile
Framework process?
<--- Score

31. Do your employees have the opportunity to do

what they do best everyday?
<--- Score

32. Were Pareto charts (or similar) used to portray the

‘heavy hitters’ (or key sources of variation)?
<--- Score

33. Do you, as a leader, bounce back quickly from

setbacks?
<--- Score

34. How was the detailed process map generated,

verified, and validated?
<--- Score

35. What conclusions were drawn from the team’s

data collection and analysis? How did the team reach

50
these conclusions?
<--- Score

36. Is the Scaled Agile Framework process severely

broken such that a re-design is necessary?
<--- Score

37. How do you measure the Operational

performance of your key work systems and
processes, including productivity, cycle time,
and other appropriate measures of process
effectiveness, efficiency, and innovation?
<--- Score

38. How is the way you as the leader think and process
information affecting your organizational culture?
<--- Score

39. What did the team gain from developing a sub-

process map?
<--- Score

40. What are the disruptive Scaled Agile

Framework technologies that enable our
organization to radically change our business
processes?
<--- Score

41. Is Data and process analysis, root cause analysis

and quantifying the gap/opportunity in place?
<--- Score

42. Think about some of the processes you

undertake within your organization. which do you
own?
<--- Score

51
43. What other organizational variables, such as
reward systems or communication systems, affect
the performance of this Scaled Agile Framework
process?
<--- Score

44. An organizationally feasible system request

is one that considers the mission, goals and
objectives of the organization. key questions are:
is the solution request practical and will it solve a
problem or take advantage of an opportunity to
achieve company goals?
<--- Score

45. How do mission and objectives affect the

Scaled Agile Framework processes of our
organization?
<--- Score

46. How does the organization define, manage, and

improve its Scaled Agile Framework processes?
<--- Score

47. Were there any improvement opportunities

identified from the process analysis?
<--- Score

48. What quality tools were used to get through the

analyze phase?
<--- Score

49. What controls do we have in place to protect data?

<--- Score

50. What tools were used to generate the list of

52
possible causes?
<--- Score

51. How often will data be collected for measures?

<--- Score

Add up total points for this section:

_ _ _ _ _ = To t a l p o i n t s f o r t h i s s e c t i o n

Divided by: ______ (number of

statements answered) = ______
Average score for this section

Tr a n s f e r y o u r s c o re t o t h e S c a l e d A g i l e
Framework Index at the beginning of
the Self-Assessment.

53
SELF-ASSESSMENT SECTION
START

54
CRITERION #5: IMPROVE:

INTENT: D evelop a prac tical solution.

Innovate, establish and test the
solution and to measure the results.

In my belief, the answer to this

question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. How significant is the improvement in the eyes of

the end user?
<--- Score

2. How does the solution remove the key sources of

issues discovered in the analyze phase?
<--- Score

3. How will you know when its improved?

<--- Score

55
4. How do we keep improving Scaled Agile
Framework?
<--- Score

5. What actually has to improve and by how much?

<--- Score

6. How do we decide how much to remunerate an

employee?
<--- Score

7. Who will be responsible for documenting the

Scaled Agile Framework requirements in detail?
<--- Score

8. How do we measure risk?

<--- Score

9. At what point will vulnerability assessments be

performed once Scaled Agile Framework is put
into production (e.g., ongoing Risk Management
after implementation)?
<--- Score

10. What attendant changes will need to be made to

ensure that the solution is successful?
<--- Score

11. What can we do to improve?

<--- Score

12. What is the implementation plan?

<--- Score

13. What improvements have been achieved?

56
<--- Score

14. How will the organization know that the solution

worked?
<--- Score

15. Describe the design of the pilot and what tests

were conducted, if any?
<--- Score

16. Where do you want to be a first mover, a fast

follower or wait for industry solutions?
<--- Score

17. How will you measure the results?

<--- Score

18. Is the implementation plan designed?

<--- Score

19. What is the magnitude of the improvements?

<--- Score

20. What is the risk?

<--- Score

21. Risk events: what are the things that could go

wrong?
<--- Score

22. What to do with the results or outcomes of

measurements?
<--- Score

23. If you could go back in time five years, what

decision would you make differently? what is your

57
best guess as to what decision youre making today
you might regret five years from now?
<--- Score

24. What lessons, if any, from a pilot were

incorporated into the design of the full-scale solution?
<--- Score

25. How did the team generate the list of possible

solutions?
<--- Score

26. Are possible solutions generated and tested?

<--- Score

27. Can the solution be designed and

implemented within an acceptable time period?
<--- Score

28. Are new and improved process (‘should be’) maps

developed?
<--- Score

29. Are we Assessing Scaled Agile Framework and

Risk?
<--- Score

30. What needs improvement?

<--- Score

31. Who are the people involved in developing and

implementing Scaled Agile Framework?
<--- Score

32. In the past few months, what is the smallest

change we have made that has had the biggest

58
positive result? what was it about that small
change that produced the large return?
<--- Score

33. What tools do you use once you have decided

on a Scaled Agile Framework strategy and more
importantly how do you choose?
<--- Score

34. What error proofing will be done to address some

of the discrepancies observed in the ‘as is’ process?
<--- Score

35. How do you use other indicators, such as

workforce retention, absenteeism, grievances,
safety, and productivity, to assess and improve
workforce engagement?
<--- Score

36. How do you improve workforce health,

safety, and security? what are your performance
measures and improvement goals for each of
these workforce needs? what are any significant
differences in these factors and performance
measures or targets for different workplace
environments?
<--- Score

37. Is a contingency plan established?

<--- Score

38. Risk factors: what are the characteristics of

Scaled Agile Framework that make it risky?
<--- Score

39. How do you improve your likelihood of success ?

59
<--- Score

40. Were any criteria developed to assist the team in

testing and evaluating potential solutions?
<--- Score

41. Is the optimal solution selected based on testing

and analysis?
<--- Score

42. What tools were most useful during the improve

phase?
<--- Score

43. Do you understand what can accelerate

change?
<--- Score

44. How will you know that you have improved?

<--- Score

45. Who will be using the results of the measurement

activities?
<--- Score

46. How do we go about Comparing Scaled Agile

Framework approaches/solutions?
<--- Score

47. How do we improve productivity?

<--- Score

48. Why improve in the first place?

<--- Score

49. For decision problems, how do you develop a

60
decision statement?
<--- Score

50. Does the goal represent a desired result that can

be measured?
<--- Score

51. Who controls the risk?

<--- Score

52. What were the underlying assumptions on the

cost-benefit analysis?
<--- Score

53. What communications are necessary to support

the implementation of the solution?
<--- Score

54. Is there a high likelihood that any

recommendations will achieve their intended
results?
<--- Score

55. How Do We Link Measurement and Risk?

<--- Score

56. How to Improve?

<--- Score

57. Are improved process (‘should be’) maps modified

based on pilot data and analysis?
<--- Score

58. How do we Improve Scaled Agile Framework

service perception, and satisfaction?
<--- Score

61
59. Was a pilot designed for the proposed solution(s)?
<--- Score

60. To what extent does management recognize

Scaled Agile Framework as a tool to increase the
results?
<--- Score

61. What does the ‘should be’ process map/design

look like?
<--- Score

62. Is the measure understandable to a variety of

people?
<--- Score

63. What tools were used to evaluate the potential

solutions?
<--- Score

64. How can we improve Scaled Agile Framework?

<--- Score

65. How will we know that a change is improvement?

<--- Score

66. Are there any constraints (technical, political,

cultural, or otherwise) that would inhibit certain
solutions?
<--- Score

67. If you could go back in time five years, what

decision would you make differently? What is your
best guess as to what decision you’re making today
you might regret five years from now?

62
<--- Score

68. How do you measure progress and evaluate

training effectiveness?
<--- Score

69. Is there a cost/benefit analysis of optimal

solution(s)?
<--- Score

70. How does the team improve its work?

<--- Score

71. What went well, what should change, what can

improve?
<--- Score

72. For estimation problems, how do you develop

an estimation statement?
<--- Score

73. How can we improve performance?

<--- Score

74. How do we measure improved Scaled Agile

Framework service perception, and satisfaction?
<--- Score

75. What resources are required for the improvement

effort?
<--- Score

76. Is the solution technically practical?

<--- Score

77. What evaluation strategy is needed and what

63
needs to be done to assure its implementation and
use?
<--- Score

78. How can skill-level changes improve Scaled Agile

Framework?
<--- Score

79. What is the team’s contingency plan for potential

problems occurring in implementation?
<--- Score

80. What are the implications of this decision 10

minutes, 10 months, and 10 years from now?
<--- Score

81. Is Supporting Scaled Agile Framework

documentation required?
<--- Score

82. Is there a small-scale pilot for proposed

improvement(s)? What conclusions were drawn from
the outcomes of a pilot?
<--- Score

83. What is Scaled Agile Framework’s impact on

utilizing the best solution(s)?
<--- Score

84. How will the team or the process owner(s) monitor

the implementation plan to see that it is working as
intended?
<--- Score

85. Are the best solutions selected?

<--- Score

64
86. What tools were used to tap into the creativity and
encourage ‘outside the box’ thinking?
<--- Score

87. Who controls key decisions that will be made?

<--- Score

88. Is a solution implementation plan established,

including schedule/work breakdown structure,
resources, risk management plan, cost/budget, and
control plan?
<--- Score

89. Is pilot data collected and analyzed?

<--- Score

90. Who will be responsible for making the decisions

to include or exclude requested changes once Scaled
Agile Framework is underway?
<--- Score

91. What do we want to improve?

<--- Score

Add up total points for this section:

_ _ _ _ _ = To t a l p o i n t s f o r t h i s s e c t i o n

Divided by: ______ (number of

statements answered) = ______
Average score for this section

Tr a n s f e r y o u r s c o re t o t h e S c a l e d A g i l e
Framework Index at the beginning of
the Self-Assessment.

65
SELF-ASSESSMENT SECTION
START

66
CRITERION #6: CONTROL:

INTENT: Implement the prac tical

solution. Maintain the performance and
correct possible complications.

In my belief, the answer to this

question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. What are your results for key measures or

indicators of the accomplishment of your Scaled
Agile Framework strategy and action plans,
including building and strengthening core
competencies?
<--- Score

2. What’s the best design framework for an

organization in a post Industrial-Age if the top-down,
command and control model is no longer relevant?

67
<--- Score

3. Does the response plan contain a definite closed

loop continual improvement scheme (e.g., plan-do-
check-act)?
<--- Score

4. What is your theory of human motivation, and how

does your compensation plan fit with that view?
<--- Score

5. Are suggested corrective/restorative actions

indicated on the response plan for known causes to
problems that might surface?
<--- Score

6. Were the planned controls working?

<--- Score

7. Does the Scaled Agile Framework performance

meet the customer’s requirements?
<--- Score

8. How do you encourage people to take control and

responsibility?
<--- Score

9. How do we enable market innovation while

controlling security and privacy?
<--- Score

10. Who has control over resources?

<--- Score

11. What other systems, operations, processes, and

infrastructures (hiring practices, staffing, training,

68
incentives/rewards, metrics/dashboards/scorecards,
etc.) need updates, additions, changes, or deletions
in order to facilitate knowledge transfer and
improvements?
<--- Score

12. Were the planned controls in place?

<--- Score

13. How do controls support value?

<--- Score

14. How will report readings be checked to effectively

monitor performance?
<--- Score

15. How do you encourage people to take control

and responsibility?
<--- Score

16. If there currently is no plan, will a plan be

developed?
<--- Score

17. Is new knowledge gained imbedded in the

response plan?
<--- Score

18. How will the process owner and team be able to

hold the gains?
<--- Score

19. Are operating procedures consistent?

<--- Score

20. Will existing staff require re-training, for example,

69
to learn new business processes?
<--- Score

21. In the case of a Scaled Agile Framework

project, the criteria for the audit derive from
implementation objectives. an audit of a Scaled
Agile Framework project involves assessing
whether the recommendations outlined for
implementation have been met. in other words,
can we track that any Scaled Agile Framework
project is implemented as planned, and is it
working?
<--- Score

22. How will the process owner verify improvement in

present and future sigma levels, process capabilities?
<--- Score

23. Do you monitor the effectiveness of your

Scaled Agile Framework activities?
<--- Score

24. Is a response plan in place for when the input,

process, or output measures indicate an ‘out-of-
control’ condition?
<--- Score

25. Does a troubleshooting guide exist or is it needed?

<--- Score

26. Is knowledge gained on process shared and

institutionalized?
<--- Score

27. Why is change control necessary?

<--- Score

70
28. Will any special training be provided for results
interpretation?
<--- Score

29. Is there a control plan in place for sustaining

improvements (short and long-term)?
<--- Score

30. How will the day-to-day responsibilities for

monitoring and continual improvement be
transferred from the improvement team to the
process owner?
<--- Score

31. Does Scaled Agile Framework appropriately

measure and monitor risk?
<--- Score

32. Are controls in place and consistently applied?

<--- Score

33. Are pertinent alerts monitored, analyzed and

distributed to appropriate personnel?
<--- Score

34. What quality tools were useful in the control

phase?
<--- Score

35. Against what alternative is success being

measured?
<--- Score

36. Does job training on the documented procedures

need to be part of the process team’s education and

71
training?
<--- Score

37. What are the known security controls?

<--- Score

38. Who controls critical resources?

<--- Score

39. What is the control/monitoring plan?

<--- Score

40. Is there a documented and implemented

monitoring plan?
<--- Score

41. How can we best use all of our knowledge

repositories to enhance learning and sharing?
<--- Score

42. Is there a standardized process?

<--- Score

43. What is our theory of human motivation, and

how does our compensation plan fit with that
view?
<--- Score

44. Implementation Planning- is a pilot needed to

test the changes before a full roll out occurs?
<--- Score

45. What should we measure to verify effectiveness

gains?
<--- Score

72
46. What are we attempting to measure/monitor?
<--- Score

47. How might the organization capture best practices

and lessons learned so as to leverage improvements
across the business?
<--- Score

48. What should we measure to verify efficiency

gains?
<--- Score

49. Where do ideas that reach policy makers and

planners as proposals for Scaled Agile Framework
strengthening and reform actually originate?
<--- Score

50. Are documented procedures clear and easy to

follow for the operators?
<--- Score

51. What is your quality control system?

<--- Score

52. Is there documentation that will support the

successful operation of the improvement?
<--- Score

53. Has the improved process and its steps been

standardized?
<--- Score

54. Do the decisions we make today help people and

the planet tomorrow?
<--- Score

73
55. Who will be in control?
<--- Score

56. What can you control?

<--- Score

57. Is there a recommended audit plan for routine

surveillance inspections of Scaled Agile Framework’s
gains?
<--- Score

58. What are the key elements of your Scaled

Agile Framework performance improvement
system, including your evaluation, organizational
learning, and innovation processes?
<--- Score

59. Who is the Scaled Agile Framework process

owner?
<--- Score

60. Have new or revised work instructions resulted?

<--- Score

61. Whats the best design framework for Scaled

Agile Framework organization now that, in a post
industrial-age if the top-down, command and
control model is no longer relevant?
<--- Score

62. Are there documented procedures?

<--- Score

63. Do the Scaled Agile Framework decisions we

make today help people and the planet tomorrow?
<--- Score

74
64. Is there a transfer of ownership and knowledge
to process owner and process team tasked with the
responsibilities.
<--- Score

65. What is the recommended frequency of auditing?

<--- Score

66. What key inputs and outputs are being measured

on an ongoing basis?
<--- Score

67. Is a response plan established and deployed?

<--- Score

68. What should the next improvement project be

that is related to Scaled Agile Framework?
<--- Score

69. What do we stand for--and what are we

against?
<--- Score

70. Is reporting being used or needed?

<--- Score

71. How will input, process, and output variables be

checked to detect for sub-optimal conditions?
<--- Score

72. What other areas of the organization might

benefit from the Scaled Agile Framework team’s
improvements, knowledge, and learning?
<--- Score

75
73. What are the critical parameters to watch?
<--- Score

74. How will new or emerging customer needs/

requirements be checked/communicated to orient
the process toward meeting the new specifications
and continually reducing variation?
<--- Score

75. Are new process steps, standards, and

documentation ingrained into normal operations?
<--- Score

76. How do our controls stack up?

<--- Score

Add up total points for this section:

_ _ _ _ _ = To t a l p o i n t s f o r t h i s s e c t i o n

Divided by: ______ (number of

statements answered) = ______
Average score for this section

Tr a n s f e r y o u r s c o re t o t h e S c a l e d A g i l e
Framework Index at the beginning of
the Self-Assessment.

76
SELF-ASSESSMENT SECTION
START

77
CRITERION #7: SUSTAIN:

INTENT: Retain the benefits.

In my belief, the answer to this

question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. What is our question?

<--- Score

2. How do I stay inspired?

<--- Score

3. Economic -do we have the time and money?

<--- Score

4. Do we think we know, or do we know we know ?

<--- Score

5. What is Effective Scaled Agile Framework?

78
<--- Score

6. Whom among your colleagues do you trust, and for

what?
<--- Score

7. What is a feasible sequencing of reform

initiatives over time?
<--- Score

8. Why are Scaled Agile Framework skills important?

<--- Score

9. Do we have bad profits?

<--- Score

10. Is the impact that Scaled Agile Framework has

shown?
<--- Score

11. Who are you going to put out of business, and

why?
<--- Score

12. What is the range of capabilities?

<--- Score

13. If no one would ever find out about my

accomplishments, how would I lead differently?
<--- Score

14. If you had to rebuild your organization without

any traditional competitive advantages how would
your people have to approach their work and
collaborate together in order to create the necessary
conditions for success?

79
<--- Score

15. If there were zero limitations, what would we do

differently?
<--- Score

16. How do we engage the workforce, in addition

to satisfying them?
<--- Score

17. What one word do we want to own in the minds of

our customers, employees, and partners?
<--- Score

18. Will there be any necessary staff changes

(redundancies or new hires)?
<--- Score

19. Who is responsible for ensuring appropriate

resources (time, people and money) are allocated to
Scaled Agile Framework?
<--- Score

20. Who have we, as a company, historically been

when we’ve been at our best?
<--- Score

21. We picked a method, now what?

<--- Score

22. How are we doing compared to our industry?

<--- Score

23. If you were responsible for initiating and

implementing major changes in your organization,
what steps might you take to ensure acceptance of

80
those changes?
<--- Score

24. Are assumptions made in Scaled Agile

Framework stated explicitly?
<--- Score

25. Who is responsible for errors?

<--- Score

26. Are there any disadvantages to implementing

Scaled Agile Framework? There might be some that
are less obvious?
<--- Score

27. Do we say no to customers for no reason?

<--- Score

28. What does your signature ensure?

<--- Score

29. How are conflicts dealt with?

<--- Score

30. How do we focus on what is right -not who is

right?
<--- Score

31. Legal and contractual - are we allowed to do

this?
<--- Score

32. How much contingency will be available in the

budget?
<--- Score

81
33. What will be the consequences to the business
(financial, reputation etc) if Scaled Agile Framework
does not go ahead or fails to deliver the objectives?
<--- Score

34. What are the business goals Scaled Agile

Framework is aiming to achieve?
<--- Score

35. Ask yourself: how would we do this work if we

only had one staff member to do it?
<--- Score

36. In a project to restructure Scaled Agile

Framework outcomes, which stakeholders would
you involve?
<--- Score

37. Is maximizing Scaled Agile Framework

protection the same as minimizing Scaled Agile
Framework loss?
<--- Score

38. In retrospect, of the projects that we pulled the

plug on, what percent do we wish had been allowed
to keep going, and what percent do we wish had
ended earlier?
<--- Score

39. Are new benefits received and understood?

<--- Score

40. Would you rather sell to knowledgeable and

informed customers or to uninformed customers?
<--- Score

82
41. If our customer were my grandmother, would I tell
her to buy what we’re selling?
<--- Score

42. How do we provide a safe environment

-physically and emotionally?
<--- Score

43. How do we foster the skills, knowledge,

talents, attributes, and characteristics we want to
have?
<--- Score

44. What is an unauthorized commitment?

<--- Score

45. What is it like to work for me?

<--- Score

46. What happens if you do not have enough

funding?
<--- Score

47. What should we stop doing?

<--- Score

48. Among our stronger employees, how many see

themselves at the company in three years? How
many would leave for a 10 percent raise from another
company?
<--- Score

49. What business benefits will Scaled Agile

Framework goals deliver if achieved?
<--- Score

83
50. How will you know that the Scaled Agile
Framework project has been successful?
<--- Score

51. If you had to rebuild your organization without

any traditional competitive advantages (i.e., no
killer a technology, promising research, innovative
product/service delivery model, etc.), how
would your people have to approach their work
and collaborate together in order to create the
necessary conditions for success?
<--- Score

52. Have new benefits been realized?

<--- Score

53. What is our formula for success in Scaled Agile

Framework ?
<--- Score

54. If we weren’t already in this business, would we

enter it today? And if not, what are we going to do
about it?
<--- Score

55. Are you satisfied with your current role? If not,

what is missing from it?
<--- Score

56. Why should people listen to you?

<--- Score

57. Were lessons learned captured and

communicated?
<--- Score

84
58. Why is it important to have senior
management support for a Scaled Agile
Framework project?
<--- Score

59. Are there Scaled Agile Framework Models?

<--- Score

60. What is your BATNA (best alternative to a

negotiated agreement)?
<--- Score

61. What are the gaps in my knowledge and

experience?
<--- Score

62. Think about the kind of project structure

that would be appropriate for your Scaled Agile
Framework project. should it be formal and
complex, or can it be less formal and relatively
simple?
<--- Score

63. Who is the main stakeholder, with ultimate

responsibility for driving Scaled Agile Framework
forward?
<--- Score

64. How can you negotiate Scaled Agile Framework

successfully with a stubborn boss, an irate client, or a
deceitful coworker?
<--- Score

65. How can we become the company that would put

us out of business?
<--- Score

85
66. How do we ensure that implementations of
Scaled Agile Framework products are done in a
way that ensures safety?
<--- Score

67. What management system can we use to

leverage the Scaled Agile Framework experience,
ideas, and concerns of the people closest to the
work to be done?
<--- Score

68. In the past year, what have you done (or could you
have done) to increase the accurate perception of this
company/brand as ethical and honest?
<--- Score

69. How to Secure Scaled Agile Framework?

<--- Score

70. Schedule -can it be done in the given time?

<--- Score

71. Do we have the right people on the bus?

<--- Score

72. Who will determine interim and final

deadlines?
<--- Score

73. To whom do you add value?

<--- Score

74. What trophy do we want on our mantle?

<--- Score

86
75. What knowledge, skills and characteristics
mark a good Scaled Agile Framework project
manager?
<--- Score

76. Who are four people whose careers I’ve enhanced?

<--- Score

77. Have benefits been optimized with all key

stakeholders?
<--- Score

78. Do I know what I’m doing? And who do I call if I

don’t?
<--- Score

79. Who will be responsible for deciding whether

Scaled Agile Framework goes ahead or not after the
initial investigations?
<--- Score

80. How would our PR, marketing, and social media

change if we did not use outside agencies?
<--- Score

81. Are we / should we be Revolutionary or

evolutionary?
<--- Score

82. What happens when a new employee joins the

organization?
<--- Score

83. What was the last experiment we ran?

<--- Score

87
84. Are we relevant? Will we be relevant five years
from now? Ten?
<--- Score

85. Operational - will it work?

<--- Score

86. Do we have the right capabilities and

capacities?
<--- Score

87. What stupid rule would we most like to kill?

<--- Score

88. What are strategies for increasing support and

reducing opposition?
<--- Score

89. What would have to be true for the option on the

table to be the best possible choice?
<--- Score

90. If our company went out of business tomorrow,

would anyone who doesn’t get a paycheck here care?
<--- Score

91. What current systems have to be understood

and/or changed?
<--- Score

92. Who will manage the integration of tools?

<--- Score

93. How do we foster innovation?

<--- Score

88
94. What are the critical success factors?
<--- Score

95. What are the top 3 things at the forefront of

our Scaled Agile Framework agendas for the next
3 years?
<--- Score

96. How do we go about Securing Scaled Agile

Framework?
<--- Score

97. What would I recommend my friend do if he were

facing this dilemma?
<--- Score

98. What are your key business, operational,

societal responsibility, and human resource
strategic challenges and advantages?
<--- Score

99. What do we do when new problems arise?

<--- Score

100. Is our strategy driving our strategy? Or is the way

in which we allocate resources driving our strategy?
<--- Score

101. Can we maintain our growth without

detracting from the factors that have contributed
to our success?
<--- Score

102. How do we maintain Scaled Agile Framework’s

Integrity?
<--- Score

89
103. What is our Big Hairy Audacious Goal?
<--- Score

104. Am I failing differently each time?

<--- Score

105. What is our Scaled Agile Framework Strategy?

<--- Score

106. Who do we want out customers to become?

<--- Score

107. How is business? Why?

<--- Score

108. Do you see more potential in people than they

do in themselves?
<--- Score

109. What role does communication play in the

success or failure of a Scaled Agile Framework
project?
<--- Score

110. What may be the consequences for the

performance of an organization if all stakeholders
are not consulted regarding Scaled Agile
Framework?
<--- Score

111. What are the rules and assumptions my industry

operates under? What if the opposite were true?
<--- Score

112. Will it be accepted by users?

90
<--- Score

113. In what ways are Scaled Agile Framework

vendors and us interacting to ensure safe and
effective use?
<--- Score

114. Do we underestimate the customer’s journey?

<--- Score

115. Is Scaled Agile Framework dependent on the

successful delivery of a current project?
<--- Score

116. What will drive Scaled Agile Framework

change?
<--- Score

117. Which models, tools and techniques are

necessary?
<--- Score

118. Which individuals, teams or departments will be

involved in Scaled Agile Framework?
<--- Score

119. Has the investment re-baselined during the

past fiscal year?
<--- Score

120. How will you motivate the dishwashers?

<--- Score

121. Who are the key stakeholders?

<--- Score

91
122. What potential megatrends could make our
business model obsolete?
<--- Score

123. What did we miss in the interview for the worst

hire we ever made?
<--- Score

124. How do you determine the key elements

that affect Scaled Agile Framework workforce
satisfaction? how are these elements determined
for different workforce groups and segments?
<--- Score

125. Political -is anyone trying to undermine this

project?
<--- Score

126. What External Factors Influence Our Success?

<--- Score

127. Are we paying enough attention to the partners

our company depends on to succeed?
<--- Score

128. How likely is it that a customer would

recommend our company to a friend or colleague?
<--- Score

129. Are we making progress? and are we making

progress as Scaled Agile Framework leaders?
<--- Score

130. Where can we break convention?

<--- Score

92
131. Do you have an implicit bias for capital
investments over people investments?
<--- Score

132. Has implementation been effective in

reaching specified objectives?
<--- Score

133. Who do we think the world wants us to be?

<--- Score

134. What trouble can we get into?

<--- Score

135. How does Scaled Agile Framework integrate with

other business initiatives?
<--- Score

136. What am I trying to prove to myself, and how

might it be hijacking my life and business success?
<--- Score

137. Are the criteria for selecting

recommendations stated?
<--- Score

138. Did my employees make progress today?

<--- Score

139. Is there any reason to believe the opposite of my

current belief?
<--- Score

140. What is something you believe that nearly no one

agrees with you on?
<--- Score

93
141. You may have created your customer policies
at a time when you lacked resources, technology
wasn’t up-to-snuff, or low service levels were
the industry norm. Have those circumstances
changed?
<--- Score

142. Do you keep 50% of your time unscheduled?

<--- Score

143. Do we have enough freaky customers in our

portfolio pushing us to the limit day in and day out?
<--- Score

144. If we do not follow, then how to lead?

<--- Score

145. Are we changing as fast as the world around us?

<--- Score

146. What counts that we are not counting?

<--- Score

147. Whose voice (department, ethnic group, women,

older workers, etc) might you have missed hearing
from in your company, and how might you amplify
this voice to create positive momentum for your
business?
<--- Score

148. What are the challenges?

<--- Score

149. Who sets the Scaled Agile Framework

standards?

94
<--- Score

150. Is Scaled Agile Framework dependent on the

successful delivery of a current project?
<--- Score

151. What information is critical to our organization

that our executives are ignoring?
<--- Score

152. Who uses our product in ways we never

expected?
<--- Score

153. What are we challenging, in the sense that Mac

challenged the PC or Dove tackled the Beauty Myth?
<--- Score

154. If we got kicked out and the board brought in a

new CEO, what would he do?
<--- Score

155. How to deal with Scaled Agile Framework

Changes?
<--- Score

156. Who will provide the final approval of Scaled

Agile Framework deliverables?
<--- Score

157. How can we become more high-tech but still be

high touch?
<--- Score

158. Instead of going to current contacts for new

ideas, what if you reconnected with dormant

95
contacts--the people you used to know? If you were
going reactivate a dormant tie, who would it be?
<--- Score

159. How will we build a 100-year startup?

<--- Score

160. When information truly is ubiquitous, when

reach and connectivity are completely global, when
computing resources are infinite, and when a whole
new set of impossibilities are not only possible, but
happening, what will that do to our business?
<--- Score

161. What happens at this company when people fail?

<--- Score

162. How do we Lead with Scaled Agile Framework in

Mind?
<--- Score

163. How can we incorporate support to ensure

safe and effective use of Scaled Agile Framework
into the services that we provide?
<--- Score

164. Who, on the executive team or the board, has

spoken to a customer recently?
<--- Score

165. What have we done to protect our business from

competitive encroachment?
<--- Score

166. Why don’t our customers like us?

<--- Score

96
167. Who else should we help?
<--- Score

168. What are specific Scaled Agile Framework Rules

to follow?
<--- Score

169. What are the success criteria that will indicate

that Scaled Agile Framework objectives have been
met and the benefits delivered?
<--- Score

170. What are your most important goals for the

strategic Scaled Agile Framework objectives?
<--- Score

171. Which functions and people interact with the

supplier and or customer?
<--- Score

172. If I had to leave my organization for a year and

the only communication I could have with employees
was a single paragraph, what would I write?
<--- Score

173. How do you govern and fulfill your societal

responsibilities?
<--- Score

Add up total points for this section:

_ _ _ _ _ = To t a l p o i n t s f o r t h i s s e c t i o n

Divided by: ______ (number of

statements answered) = ______
Average score for this section

97
Tr a n s f e r y o u r s c o re t o t h e S c a l e d A g i l e
Framework Index at the beginning of
the Self-Assessment.

98
Index
ability 29
accelerate 60
acceptable 36, 58
acceptance 12, 80
accepted 90
access 2, 4, 38, 41
accomplish 3
according 28, 30
account 5, 24
accounted 34
accuracy 34
accurate 24, 86
achieve 3, 52, 61, 82
achieved 13, 56, 83
across 43, 73
action 67
actions 15, 68
activities 16, 60, 70
activity 26, 29
actual 29
actually 24, 48, 56, 73
addition 4, 80
additional 20, 46, 49
additions 69
address 16, 59
addressing 29
adequately 20, 33
advantage 52
advantages 79, 84, 89
advise 4
affect 50, 52, 92
affecting 7, 51
against23, 71, 75
agencies 87
agendas 89
Aggregate 43
agreed 40, 42
agreement 85
agrees 93
aiming 82

99
alerts 71
aligned 17
alignment 41
alleged 1
allocate 89
allocated 80
allowed 81-82
already 84
Amazon 5
America 22
amplify 47, 94
analysis 6-7, 36-38, 40, 42, 46, 48, 50-52, 60-61, 63
analyze 2, 34, 36-39, 46, 49, 52, 55
analyzed 33, 35, 42-43, 65, 71
another 5, 83
answer 6-7, 12, 20, 33, 46, 55, 67, 78
answered 18, 31, 44, 53, 65, 76, 97
answering 6
anyone 28, 88, 92
appear 1
applicable 7
applied 71
appointed 28, 31
approach 79, 84
approaches 60
approval 24, 95
approved 25
Architect 3
Architects 3
around 94
asking 1, 3
assess 59
assessing 58, 70
Assessment 4, 15
assign 14
assigned 27, 30
assist 60
assistant 3
assure 34, 64
attainable 23
attempted 28
attempting 73
attendance 31

100
attendant 56
attended 31
attention 7, 92
attributes 83
Audacious 90
auditing 17, 75
auspices 4
author 1
available 13, 21, 24, 41, 49, 81
Average 7, 18, 31, 44, 53, 65, 76, 97
background 5
balance 38
barriers 43
Baseline 39
baselined 38
baselines 25, 27, 29
Beauty 95
because 38, 41
become 85, 90, 95
before 4, 28, 72
beginning 2, 10, 18, 31, 44, 53, 65, 76, 98
belief 6, 12, 20, 33, 46, 55, 67, 78, 93
believe93

better 3, 21, 42-43

between 38, 41, 47
biggest 38, 42, 58
blinding 49
Blokdyk 4
bought 5
bounce 49-50
boundaries 27
bounds 27
breakdown 65
briefed 28
brings 21
broken 51
brought 95
budget 65, 81
building 15, 67
business 1, 3, 5-6, 13, 15, 17, 20-23, 27, 30, 40-41, 47-49, 51,
70, 73, 79, 82-85, 88-90, 92-94, 96

101
button 5
capability 40
capable 3, 27
capacities 88
capacity 15
capital 93
capture 73
captured 39, 84
careers 87
cascading 40
category 22, 24
caused 1
causes 42, 46-48, 53, 68
certain 62
chaired 4
challenge 3, 40-41
challenged 95
challenges 89, 94
Champagne 4
champion 30
change 12, 26, 48, 51, 58-60, 62-63, 70, 87, 91
changed 26, 88, 94
changes 13, 15, 33, 56, 64-65, 69, 72, 80-81, 95
changing 94
charter 21-22
charters 29
charts 34, 42, 44, 50
cheaper 42-43
checked 69, 75-76
checklist 4
choice 22, 24, 88
choose 6-7, 59
circumvent 14
claimed 1
cleaning 22
clearly 6, 12, 20, 23-24, 30, 33, 46, 55, 67, 78
client 4-5, 35, 85
clients 24
closed 68
closely 5
closest 86
closing 49
Coaches 22, 27

102
colleague 92
colleagues 79
collect 37
collected 21, 30, 37, 41, 49, 53, 65
collection 34, 36, 38-39, 43, 50
coming 48
command 67, 74
commitment 83
committed 22, 48
companies 1, 4
company 3, 42-43, 52, 80, 83, 85-86, 88, 92, 94, 96
compare 50
compared 80
Comparing 60
comparison 6
compelling 23
competi 50
complete 1, 6, 16, 28
completed 7, 21-22, 27
completely 96
completion 26
complex 3, 85
complexity 34
compliance 25, 48
complied 25
components 34, 42
compute 7
computing 96
concerns 17, 43, 86
condition 70
conditions 25, 75, 79, 84
conducted 57
conducting 48

consider 14
considered 13, 17, 43
considers 52
consistent 39, 69
constitute 24
consultant 3
consulted 90
Contact 3

103
contacted 4
contacts 95
contain 16, 68
contained 1
containing 4
contains 4
content 26
Contents 1-2
continual 5, 68, 71
contracts 24
control 2, 65, 67-74
controlled 47
controls 16, 49, 52, 61, 65, 68-69, 71-72, 76
convenient 38, 41
convention 92
convey 1
Copyright 1
correct 33, 67
corrective 68
correspond 5
Costing 40, 42
counting 94
counts 94
course 26
coworker 85
create 5, 17, 79, 84, 94
created 46-47, 94
creating 3, 38, 42
creativity 65
crisis 14
criteria 5, 13, 22-24, 30, 60, 70, 93, 97
CRITERION 2, 12, 20, 33, 46, 55, 67, 78
critical 21, 26, 29, 47, 72, 76, 89, 95
criticism 46
crucial 50
crystal 7
cultural62
culture 26, 51
current 20, 33, 41, 47, 50, 84, 88, 91, 93, 95
currently 28, 69
custom14
customer 5, 14, 21, 24, 30-31, 39, 68, 76, 83, 91-92, 94, 96-97
customers 1, 15, 21-22, 29, 36, 38-39, 41, 50, 80-82, 90, 94, 96

104
damage 1
dashboards 69
day-to-day 71
deadlines 13, 86
deceitful 85
decide 56
decided 59
deciding 87
decision 57-58, 60-62, 64
decisions 65, 73-74
dedicated 3
deeper 7
deepest 4
defect 40
defects 40

delegated 27
deletions 69
deliver 15, 29, 82-83
delivered 43, 97
delivery 15, 84, 91, 95
department 3, 94
dependent 91, 95
depends 92
deployed 40, 75
derive 70
Describe 13, 57
described 1
describing 21
design 1, 4-5, 22, 25, 57-58, 62, 67, 74
designed 3, 5, 46, 57-58, 62
designing 3
desired 20, 61
detail 35, 56
detailed 47, 50
detect 75
determine 5-6, 35, 86, 92
determined 47, 92
detracting 89

105
develop 55, 60, 63
developed 4-5, 21, 27, 29, 42, 58, 60, 69
developing 51, 58
diagram 47
different 3, 24, 29-30, 47, 59, 92
dilemma 89
direction 26, 42-43
directly 1, 50
Disagree 6, 12, 20, 33, 46, 55, 67, 78
discovered 55
discussion 38
display 34
displayed 21, 37-38, 42, 47
disqualify 48
disruptive 51
Divided 18, 27, 31, 44, 53, 65, 76, 97
document 5, 23
documented 22, 42, 71-74
documents 3
domain 41
dormant 95-96
driving 85, 89
durations 29
during 26, 60, 91
dynamics 25
earlier 82
Economic 78
editorial 1
education 3, 15, 71
effect 33
effective 13, 15, 78, 91, 93, 96
effects 42

effort 40-41, 63
efforts 28
electronic 1
elements 5-6, 74, 92
embarking 23
emerging 13, 76
employee 56, 87
employees 50, 80, 83, 93, 97
empower 3
enable 51, 68

106
encourage 65, 68-69
engage 80
engagement 35, 59
enhance 72
enhanced 87
enough 3, 83, 92, 94
ensure 23, 29, 41, 56, 80-81, 86, 91, 96
ensures 86
ensuring 80
Entities 38
entity 1
equipment 15
equipped 24
equitably 27
errors 81
establish 55
estimate 34, 36, 43
estimated 26, 43
estimates 21, 35, 47
estimation 63
ethical 86
ethnic 94
evaluate 62-63
evaluating 60
evaluation 63, 74
events 40, 57
everyday 50
everyone 27
evidence 7, 38
evolution 33
example 2, 8, 15, 47, 69
examples 3-5
excellence 3
excellent 38, 42
exclude 65
executed 38-39
executive 3, 96
executives 95
existing 5-6, 38, 41, 69
expected 15, 29, 95
expend 40
experience 85-86
experiment 87

107
Expert 4
experts 28
explained 5
explicitly 81
explore 47
extent 6, 28, 62
External 28, 92
facilitate 6, 15, 69
facility 5-6
facing 14, 89
factors 37, 41, 59, 89, 92
failed 34
failing 90
failure 34, 90
fairly 27
fashion 1, 30
feasible 36, 52, 79
feedback 2, 5, 30-31, 34

follow 5, 73, 94, 97

followed 20
follower 57
following 6
for--and 75
forefront 89
forget 4
formal 85
formally 24-25, 28
format 5
formed 22, 27
formula 7, 84
Formulate 20
forward 85
foster 83, 88
Framework 1-2, 4-9, 12-18, 21-23, 25-31, 34-35, 37, 40-44, 47,
49-53, 56, 58-65, 67-68, 70-71, 73-76, 78-87, 89-98
freaky 94
frequency 30, 75
frequently 39

108
friend 89, 92

full-blown 41
full-scale 58
functions 23, 97
funding 83
future 3, 37, 42, 70
gained 49, 69-70
gather 7, 23, 33
gathered 24
generate 46, 52, 58
generated 50, 58
Gerardus 4
getting 25
glamor 22
global 96
govern 97
graphs 4, 42
gratitude 4
grievances 59
ground 36, 47
groups 92
growth 49, 89
guaranteed 25
guidance 1
happen 16
happening 96
happens 3, 5, 83, 87, 96
hardest 43
health 59
hearing 94
helpful 37
helping 3
high-level 22
high-tech 95
hijacking 93
hiring 68
hitters 50
honest 86
humans 3
hypotheses 46

identify 6, 12-13, 17, 37-38, 43, 46, 48

109
ignoring 95
imbedded 69
immediate 36
impact 22, 26, 34-36, 38, 40-43, 64, 79
implement 15, 40, 67
implicit 93
important 14, 37, 50, 79, 85, 97
improve 2, 5-6, 52, 55-56, 59-65
improved 55, 58, 60-61, 63, 73
improving 56
incentives 69
include 25, 65
Included 2, 4
includes 36
including 22, 27, 51, 65, 67, 74
increase 62, 86
increasing 88
in-depth 7
indicate 41, 48, 70, 97
indicated 68
indicators 33, 36, 39, 50, 59, 67
indirectly 1
individual 1, 33
industry 57, 80, 90, 94

informed 82
ingrained 76
inhibit 62
initial 87
initiating 80
initiative 6
Innovate 55
innovation 51, 68, 74, 88
innovative 84
inputs 21, 24, 49, 75
insight 46
inspired 78
Instead95
integrate 93
Integrity 89
intended 1, 61, 64
INTENT 12, 20, 33, 46, 55, 67, 78

110
intention 1
interact 97
interests 37-38
interim 86
internal 1, 28
interpret 6-7
interview 92
introduced 22
intuition 38
invaluable 2, 4-5
investment 13, 91
involve 82
involved 15, 58, 91
involves 70
isolate 42
issues 55
itself 1, 17
journey91
judgment 1
kicked 95
killer 84
knowledge 5, 28, 35, 44, 49, 69-70, 72, 75, 83, 85, 87
lacked 94
leader 13, 15, 30, 50-51
leaders 27, 49, 92
leadership 22, 25
learned 73, 84
learning 72, 74-75
lessons 58, 73, 84
levels 24, 50, 70, 94
leverage 27, 73, 86
leveraged 28
liability 1
lifecycle 34
likelihood 59, 61
likely 92
limited 5
linked 21
listed 1
listen 84
longer 67, 74
long-term 71
losses 42

111
magnitude 57
maintain 67, 89
makers 73
making 13, 15, 58, 62, 65, 92
manage 39, 52, 88
manageable 27
managed 3, 29
management 1, 5-6, 14, 16, 22, 27, 35, 44, 49, 56, 62, 65, 85-86
manager 3, 6, 13, 23, 25, 49, 87
manner 25
mantle 86
mapped 30
market 38, 68
marketer 3
marketing 87
materials 1
matter 28, 33, 36
maximizing 82
meaningful 41
measurable 23-24
measure 2, 6, 14, 17, 27-28, 33-39, 43-44, 48, 51, 55-57, 62-
63, 71-73
measured 17, 34-36, 38-40, 42-44, 61, 71, 75
measures 35-36, 39-43, 50-51, 53, 59, 67, 70
mechanical 1
meeting 20, 40-41, 76
meetings 25-26, 30-31
megatrends 92
member 22, 82
members 22-23, 25-27, 30
method 22, 80
methods 30-31, 35-36
metrics 29, 40, 69
milestones 23
minimizing 82
minutes 20, 64
missed 40-41, 94
missing 84
mission 52
models 24-25, 85, 91

moments 50
momentum 94

112
monetary 16
monitor 64, 69-71, 73
monitored 71
monitoring 71-72
months 58, 64
motivate 91
motivation 68, 72
myself 93
narrow 48
nearest 7
nearly 93
necessary 37, 51, 61, 70, 79-80, 84, 91
needed 14-15, 24, 49, 63, 70, 72, 75
negotiate 85
negotiated 85
neither 1
Neutral 6, 12, 20, 33, 46, 55, 67, 78
normal 76
Notice 1
number 18, 31, 40, 44, 53, 65, 76, 97, 99
objective 3, 39
objectives 13-14, 17, 20-21, 26, 52, 70, 82, 93, 97
observed 59
obsolete 92
obstacles 14
obtained 30, 43
obvious 81
obviously 7
occurring 64
occurs 14, 72
offerings 50
one-time 3
ongoing 37, 56, 75
online 5
operates 90
operating 69
operation 73
operations 6, 68, 76
operators 73
opposite 90, 93
opposition 88
optimal 60, 63
optimized 87

113
option 88
options 13
orient 76
originate 73
otherwise 1, 62
outcome 7
outcomes 34, 36, 57, 64, 82
outlined 70
output 27, 38, 70, 75
outputs 21, 49, 75
outside 65, 87
overall 6-7, 17
ownership 23, 75
paragraph 97
parameters 76
Pareto 50
particular 37, 47
partners 15, 40, 80, 92
paycheck 88
paying 92
people 3, 14, 38, 42, 46, 58, 62, 68-69, 73-74, 79-80, 84, 86-87, 90,
93, 96-97
percent 82-83
perception 61, 63, 86
perform 14, 27, 29-30
performed 56
period 58
permission 1
permitted 1
person 1
personnel 16, 71
pertinent 71
phases 34
picked 80
planet 73-74
planned 38-39, 68-70
planners 73
planning 4
Planning- 72
points 17, 31, 44, 53, 65, 76, 97
policies 94
policy 26, 73
Political 62, 92

114
portfolio 94
portray 50
positive 59, 94
possible 34, 41, 48, 53, 58, 67, 88, 96
potential 17, 41, 43, 48, 60, 62, 64, 90, 92
practical 52, 55, 63, 67
practice 36
practices 1, 5, 68, 73
precaution 1
present 37, 70
preserve 31
prevent 42
prevents 13, 15
previous 28
printing 4
priorities 35, 40, 43
privacy 28, 68
problem 12-14, 20, 22-23, 28, 49, 52
problems 12, 14, 16, 42, 60, 63-64, 68, 89
procedures 5, 69, 71, 73-74
process 1, 3, 5, 20-22, 24, 27, 34, 37-38, 40-42, 47-52, 58-
59, 61-62, 64, 69-76
processes 30, 42, 48, 51-52, 68, 70, 74
produced 59
product 1, 5, 43, 50, 84, 95
production 56
products 1, 15-16, 38, 42, 86

program 14
progress 28, 39, 63, 92-93
project 3-4, 13-14, 27, 41, 49, 70, 75, 82, 84-85, 87, 90-92, 95
projects 82
promising 84
promote 38, 42, 46

properly 5, 21, 27, 33

proposals 73
proposed 15, 34, 62, 64
protect 52, 96
protection 82
provide 14, 83, 95-96
provided 4, 7, 71
publisher 1

115
pulled 82
purchase 4-5
purchased 5
Purpose 2, 5
pushing 94

quality 1, 5, 34, 36-37, 48, 52, 71, 73

question 6-7, 12, 20, 33, 46, 55, 67, 78
questions 3-4, 6, 52
quickly 6, 47, 49-50
radically 51
rather 82
reaching 93
reactivate 96
readings 69
realized 84
really 3
reason 81, 93
reasons 23
rebuild 79, 84
receive 25, 40
received 28, 82
recently 5, 96
recognize 2, 12, 14, 16, 62
recognized 12, 17
recognizes 13
recommend 89, 92
recording 1
records 15, 49

re-design 51
reducing 76, 88
references 99

reform 35, 73, 79

reforms 15, 34, 36
regarding 90
regret 58, 62
regular 26, 28
regularly 23, 25, 31
regulatory 25
related 36, 75
relation 12

116
relatively 85
relevant 5, 23, 38, 67, 74, 88
reliable 24
remedial 42
remedies 36
remove 55
remunerate 56
rephrased 5
report 37, 69
reporting 75
reports 40
represent 61
reproduced 1
reputation 82
request 52
requested 1, 65
require 41, 69
required 15, 26, 29, 63-64
research 3, 84
reserved 1
resource 4, 89
resources 2, 4, 13, 20, 24, 38, 63, 65, 68, 72, 80, 89, 94, 96
respect 1
responded 7
response 14, 68-70, 75
result 49, 59, 61
resulted 74
resulting 47
results 29, 42, 50, 55, 57, 60-62, 67, 71
Retain 78
retention 59
retrospect 82
return 37, 59
returned 22
revenue 42-43
review 5-6
reviewed 21
reviews5
revised 47, 74
reward 33, 38, 42, 52
rewards 69
rights 1
roadmaps 25

117
routine 74
safety 59, 86

satisfying 80
savings 21, 47
Scaled 1-2, 4-9, 12-18, 21-23, 25-31, 34-35, 37, 40-44, 47, 49-53,
56, 58-65, 67-68, 70-71, 73-76, 78-87, 89-98
schedule 28, 65, 86
scheme 68
Scorecard 2, 7-9
scorecards 69
Scores 9
scoring 5
second 7
section 7, 17-18, 31, 44, 53, 65, 76, 97
Secure 86
Securing 89
security 17, 25, 28, 59, 68, 72
segmented 30
segments 29, 92
select 47
selected 60, 64
selecting 93
sellers 1
selling 83
senior 85
sequencing 79
series 6
service 1-5, 43, 61, 63, 84, 94
services 1, 4, 42, 96
setbacks 49-50
several 4
severely 51
shared 70
sharing 72
should 3, 13, 22, 24, 36, 40, 47-48, 58, 61-63, 72-73, 75, 83-85, 87,
97
signature 81
similar 27-28, 50
simple 85
simply 4-5
single 97
single-use 3

118
situation 15, 33
skills 37-38, 41, 79, 83, 87
smallest 14, 58
social 87
societal 89, 97
software 15
solicit 31
solution 35, 52, 55-58, 60-65, 67
solutions 38, 41, 57-58, 60, 62, 64
Someone 3
something 93
Sometimes 41
sources 23, 47, 50, 55
special 71

spoken 96
sponsor 14
sponsored 30
sponsors 15
stability 34
staffed 20

standard 3
standards 1, 5-6, 76, 94
started 4
starting 6
startup 96
stated 81, 93
statement 6, 61, 63
statements 7, 18, 23, 31, 44, 49, 53, 65, 76, 97
status 46
strategic 89, 97
strategies 88
strategy 17, 59, 63, 67, 89-90
stronger 83
Strongly 6, 12, 20, 33, 46, 55, 67, 78
structure 26, 65, 85
stubborn 85
stupid 88
subject 4, 28
submit 5
submitted 5

119
subset 14
succeed 92
success 13-14, 28, 34-37, 59, 71, 79, 84, 89-90, 92-93, 97
successful 49, 56, 73, 84, 91, 95

suggested 68
suitable 42
supplier 97
suppliers 21, 40, 47
support 3, 61, 69, 73, 85, 88, 96
supported 22, 48
Supporting 64
surface 68
Surveys 4
SUSTAIN 2, 78
sustaining 71
symptom 12
system 5-6, 52, 73-74, 86
systematic 44
systems 36, 51-52, 68, 88
tackled 95
taking 42-43
talents 83
talking 3
target 29
targets 59
tasked 75
technical 62
techniques 91
technology 84, 94
templates 3, 25
tested 16, 58
testing 60
thankful 4
themselves 83, 90
theory 68, 72
things 57, 89
thinking 48, 65
through 25, 52
throughout 1
time-bound 23
timely 30
together 79, 84

120
tomorrow 73-74, 88
Toolkits 3
top-down 67, 74
toward 76
tracking 30
trademark 1
trademarks 1
trained 22, 26-27
training 14-15, 63, 68, 71-72
Transfer 7, 18, 31, 44, 53, 65, 69, 75-76, 98
translated 24
trends 13, 50
trophy 86
trouble 93
trying 3, 48, 92-93
ubiquitous 96
ultimate 85
underlying 61
undermine 92
understand 21, 60
understood 82, 88
undertake 51
underway 65
uninformed 82
unique 25
Unless 3
updated 49
updates 69
useful 60, 71
usefully 6, 14
utilizing 64
validated 21-22, 50
valuable 3
variables 38, 52, 75
variation 12, 29, 34, 37-38, 42, 44, 47, 50, 76
variety 62
vendors 16, 91

verify 70, 72-73

Version 99
versions 24
Virgin 22
warranty 1

121
wealth 38, 41
whether 3, 70, 87
within 3, 51, 58
without1, 7, 79, 84, 89
worked 57
workers 94
workforce 35, 59, 80, 92
working 64, 68, 70
workplace 59
writing 5
written 1
yourself 49, 82

122