COMMUNICATIVE EXCHANGES

Hướng dẫn làm bài tập một số tình huống giao tiếp
1. Requests or asking for help:
Requests Agreements Disagreements
Đềnghị Trảlờiđồng ý Khôngđồng ý
- V….., please. - Certainly I'm sorry. (I'm busy )
- Can you V…..? - Of course I'm afraid I can't.
- Could you V…..? - Sure I'm afraid I couldn't
- Would you please V…..? - No problem
- Will you V…..?. - What can I do for you?
- I wonder if you'd V…. - How can I help you?
- I wonder if you could V…
- Would you mind – V-ing…? - No I don't mind. - I'm sorry, I can't.
- Do you mind - V-ing….? - No, of course not.
- Not at all.

2. Offer to help:
Offers Agreements Disagreements
Đềnghị Trảlờiđồng ý Khôngđồng ý
-Shall I – V…..? - Yes, thank you - No. Thank you
- Would you like me to V...? - That's very kind of you. - No, thank you. I can
- Do you want me to V...? - Yes, please. manage.
- What can I do for you? - Oh, would you really? - No, there's no need. But
- May I help you? - Thanks a lot. thanks all the same.
- Do you need any help? - Well, that's very kind of
- Let me help you. you, but I think I can
- Can I help you? manage, thanks.

3. Asking for permissions:

Asking ways Agreements Disagreements
Cáchhỏi Trảlờiđồng ý Khôngđồng ý
- May I – V ....? - Certainly.
- Can I – V.....? - Of course.
- Could I – V.....? - Please do.
(May I go out?) - Please go ahead - I'd rather you didn't
- Do you think I could – V...? - Yes, by all means. - I'd prefer You didn't
-I wonder if I could – V... - No, I'm afraid you can't
-Is it all right if I – V...? - I'm sorry, but you can't.
- Would you mind if I V-ed? - No, of course not.
(Would you mind if I smoked?) - Not at all.
- Do you mind if I – V….? - Please do
(Do you mind if I smoke?) - Please go ahead

4. Suggestions:
Suggestions Agreements Disagreements
Gợi ý Trảlờiđồng ý Khôngđồng ý
1. Shall I/ we – V...? 1. Yes, I think that's a No, let's not.
2. Let's – V... . good idea.
3. Why don't I/ we – V...? 2. That's probably the
4. How about – V-ing...? best option.
5. What about – V-ing...? 3. Sure, why not?
 Page |2

6. I think we should – V... . 4. Yes, definitely.

7. I suggest that we – V... . 5. By all means.
8. It might be a good idea if we/ you – V... . 6. Good idea
9. I think the best way of dealing with this
situation would be to – V... .
10. If you ask me, I think we/ you should/
could – V... .

5. Thanking:
Thanking Responses
Cảmơn Trảlời
- Thank you. - You're welcome.
- Thank you very much. - That's all right.
- Thanks a lot. - Not at all.
- Thanks a lot for .... - It's my pleasure

6. Request for a repeat:

- Pardon?
- Yes?
- Please say that again.
- Could you repeat that?
7. Invitations, offers: Cho, mời
a) Invite something: Mờithứgìđó - Would you like – something?
e.g. A: Would you like a cup of tea? 
B: - Yes, please. (or - No, thanks.)
 b) Invite to somewhere: Mờiđiđâuđó - Would you like + to inf.?
e.g. Would you like to go to the cinema with me?  (mờibạnđixemphimvớitôi)
Would you like to go to the party?  (mờibạnđidựtiệc)
8. Warnings:
Don't move! Mind you head! Watch out!
Look out! Be careful! Take care!
9. Showing concerns:
1. Uh-huh!
2. Right!
Showing interest
3. Really?
4. That's interesting!
5. And?
6. What then?
7. Oh?
8. What happened next?
1. Now, you mentioned...
Showing that you're listening 2. So, that's how...?
3. Yes, I was going to ask you about that...
4. Could you give me / us an example of...?
5. Could you explain in more detail...?
1. Many thanks.
2. Thanks a lot.
3. Cheers!
Thanking and responding 4. That's very kind of you.
5. Thank you very much
6. Not at all.
 Page |3

7. It's a pleasure. / My pleasure.

8. You're welcome.
9. Don't mention it.
10. Any time.
11. That's OK / all right.
12. I'm glad to have been of some help
1. Sorry
Apologizing 2. I'm very/awfully/so/extremely sorry.
3. Excuse me.
4. Sorry, (it was) my fault.
5. I do apologize.
6. Please accept my apologies
1. That's all right/OK.
2. Not to worry.
Accepting an apology
3. That's quite/perfectly all right.
4. No reason/need to apologize.
5. Don't worry about it
1. Make sure...
2. Remember... (to do).
3. Be careful... (not to do).
4. Don't forget... (to do)
Giving instructions 5. Giving directions
6. Go straight on.
7. Take the first/second on the left / right.
8. Turn left / right.
9. Go along... as far as...
10. Take the number 7 bus / tram.
11. Get off (the bus / tram) at... (place).
12. Carry on until you see...
13. Look out for..
1. Are you with me?
Checking someone has understood 2. Did you follow that?
3. Have you got that?
4. Is everything clear so far?
5. Does that seem to make sense?
 Page |4

BÀI TẬP THỰC HÀNH

Question1:“Let’schatonline”.–“................................”
A. Notatall B.thank you C.goodluck D. good idea
Question 2:. Hello, may I speak to Mr. Black, please? ……………………..
A. Ithink so B. Holdon, please C.Goodbye D. I’d liketo
Question3:“I‟mterriblysteponyourfoot”.“................”
A. Don’tsaythat B.Never mind C.You’rewelcome D. That’sright
Question4:“I‟dliketotaketwoweeks‟holiday”.“......................We have too much work todo.”
A.Don’tworry B. Pardonme C.Forgetit D. Don’t mentionit
Question 5: “Look! This sweater isbeautiful.”“...................................?”
A. Why not tryingit on B. Why not try onit
C. Why not tryiton D. Why not trying onit
Question 6: “Shall we have a drink when you finish yourtalk?”“...................”
A. No,youcan’t B.Allright C.You’rewelcome D.Youneedn’tdothat
Question7:“Bob,it‟sgettingcold. take a jacket with you?” “All right,daddy”
A. Whynot B. What about C. would youlike D. You‟dbetter
Question 7: “May I borrow yourruler”“certainly.,…...............”
A. Holdon, please B. Itdoesn’tmatter C. Here youare D. Not at all
Question 9: “Congratulations to you on passing the mathexam.” “...............”
A.You’rewelcome B. Nevermind C. Don’tmentionit D. Thanks alot
Question10:“Couldyougettotheparkbefore3o‟clock?”“...............................I‟mstillatthemeetingthen”
A. Ithink so B. Yes,Icould C. I’mafraidnot D. I’m afraidso
Question 11: “.....................................” “Thanks, Iwill”
A. Wish you ahappyjourney. B. Give my best wishes to yourparents
C. Thank you for yourhelp. D. You got the first prize.Congratulation!
Question 12: “What is your father?”“Heis....................”
A.tall B. inhis office C.anengineer D. goingswimming
Question13:“Goodmorning,I’mJackBrown,yournewteacher.”
“Goodmorning,...........................”
A.Mr. Jack B.Mr.Brown C.TeacherJack D. TeacherBrown
Question 14: “I lost my wallet on my way to school this
morning.” “. .! You must be careful nexttime.”
A.Takecare B. Excuseme C. What a pity D. You’rewelcome
Question 15: “Is Maryhungry?”“................If so, she‟ll tellus.”
A. I begyourpardon? B. Yes, of course
C. I don’tthinkso D. Let’s go and have alook.
Question 16: “Excuse me; can I book a ticket forParis?”“...................”
A.Hurryup B.Thank you C. Nevermind D. Certainly
Question 17: “I passed the driving testyesterday.”“...........................!”
A.With pleasure B.Congratulations C. Have agoodtime D. You’rewelcome
Question 18: “...........?” “Sorry, he has gone to Japan. But he will be back in twodays.”
A. WhoisJack B. May I speak toJack
C. How isJack today D. What’s wrong withJack
Question19:“Ihaven’tseenJackforthreedays.Ishe ill?” “ His
mother told me that he was inhospital.”
A. I’mafraidso B. Ihopenot C. Idon‟texpect D. I am afraidnot
Question 20: “........................?” “He is tall andthin”
A. What isJack like B. How isJack
C. IsJack short D. What’sJack
Question 21: “What can I do for you,Madam?”“.........................”
A.Thankyou B.allright C.Someapples D. It‟s nice ofyou
Question 22: When you go to your friends at night, yougreet.“…..........!”
A.Good morning B. Good noon C.Good evening D. Goodnight
Question 23: “My mother is ill inhospital.”“............”
A. I don‟tthinkso B. Oh, she isunlucky
C.Noproblem D. I’m sorry to hearthat
Question 24: “Shall we go boating tomorrow?”
“..................The weather report says a storm iscoming”.
A. I’m afraidwecan’t B. Sure
C. That‟s agoodidea D. That‟s adeal
Question25:“Excuseme,whichisthewaytothepostoffice?”“Sorry,I‟mnewhere.”“............................”
A. Notatall B. Bad luck
C.That‟strue D. Thank you all thesame
Question26:“WhatisJohnson‟sfamilylike?”“...................”
A. His family is justlike me B. They all like sports andgames
C.Oh,it‟sreallyabigone D. They are all warm-
hearted andhelpful
Question 27: “Can I speak to Mr. Johnson,please?”“..............”
A. I‟mMr.John B. Holdon please C. No,youcan‟t D. Yes, youcan.
Question 28: “How much meat do youwant?”“...............”
A. Sorry, thereisn‟tany B.Ican‟tgiveyouany
C. Half akilo please D. Twelve Yuan, akilo
Question 29: “Do you mind me smokinghere?”“...............lookatthesign.Itsay„nosmoking”
A. Itdoesn.tmatter B. No,Idon’t C. You’dbetternot D. Nevermind
Question 30: “Would you like some morechicken?”“...............I‟mfull.”
A.Yes,please B. No, thanks C. Yes, Iwould D. No, Iwouldn’t
Question 31: “Sam, I passed the exam.” “Didyou?.................”
A.Congratulations B. Good idea C.Bestwishes D. With pleasure
Question32:“I’msorry;I’vebrokenyourglasses.”“…”
A.It’sOK B. Don’tbesorry C. Youarewelcome D. That’snothing
Question 33: “Can I get some chalk for you, Mr.Smith? “............”
A. Notatall B. With pleasure
C.Noproblem D. That’s very nice ofyou
Question34:“MywifeisillandIcan‟tgotoworktoday.”“.............................”
A. You should lookafter her B. I’m sorry to hearthat
C.It’sdoesn’tmatter D. It’s nothingserious
Question35:“I‟llgofishingthisweekenD.”“.....................................”
A. Can’tyoufish? B. That’s very kind ofyou
C. what aboutmore fish? D. Have a goodtime
Question36:“Hi,Bob.How‟syourfamily?”“............................”
A. Fine,thankyou B. It’s a bigone
C. Notatall D. They‟re havingbreakfast
Question 37: “Did anybody goout?”“...............I didn‟t see any body goout.”
 A. Ican’tsay B. Iguessso C. Ihopenot D. I don’t thinkso
Question 38: “Can you stay herelonger?”“................, but I have to be backtomorrow.”
A.Noproblem B. I’mafraidnot C. I’d loveto D. No, thankyou
Question 39: “Excuse me, where is the postoffice?”“........................”
A. Come this way, please B. letmesee C. That’sallright D.Withpleasure
Question 40: “Your dress is justwonderful.”“....................”
A. You are right,thankyou B. thank you, andyou?
C. No, no yoursisbetter D. Thank you, I’m glad to hearthat
Question41:“Don‟tpickflowerintheschoolgardennexttime,Lili”“............................”
A. I haveno idea B. Sorry, Iwon’t C. Isthat so? D. Don‟tworry
Question 42: “Hi, Bill!Congratulations!”“.......................”
A.Allright B. Youareright C.That’sgood D. Thankyou
Question43:“Don‟tforgettogivemybestwishestoyourmother.”“............................”
A. No,Iwon’t B. OK,Iwill C. Yes,Iwon’t D. Yes, Ido.
Question44:“I‟mgoingatriptoLongHaiaftertheexam.”“Really?........................”
A. Have anicetime B.Congratulations C.OK D. It’s nice ofyou
Question 45: “Can I get you something todrink?”“.................................I‟mthirsty.”
A.Yes,please B. No,thankyou C.You’rewelcome D. Here youare
Question 46: “Five plus four isten.”“................”
A.Don’tforget B.That‟sright C. Welldone D. Sorry, it’swrong
Question47:“CouldyoulookaftermybabywhileI’maway?”“.............................”
A.With pleasure B. It’s doesn‟tmatter
C. That’sallright D. Thankyou
Question 48:“Waiter!”“...................................” “I can’t eat this, it‟s toosweet.”
A.OK! B.Allright C. Yes? D.Pardon
Question 49: “Excuse me, would you pleasetellme…..........?”
“Certainly.Gostraightalonghere;it‟snexttoahospital.”
A. How we can get to thepostoffice B. How can we get to the postoffice?
C. How get to thepostoffice D. How could we get to the postoffice?
Question 50: “..........The traffic is moving fast!” “Thanks, Iwill”
A.Stop B.Lookout C. Watch D. Don’tmove
Question 51: “Would you like to go hiking withus?”“..............”
A. No, Idon’tlike B. I hate to gohiking
C. I’d love to, but I don’t feelwelltoday D. yes, I’dlike
Question52:“I‟vegotanofferinNewYork.”-“Oh,........................but I’m going to missyou.”
A. That’stoobad B.I’msorry C. I begyourpardon D. That’sgreat
Question 53: “Your dress is very beautiful,Mary”“...................”
A. Notatall B. Justso-so C.No,it’sisn’t D. Thankyou
Question 54: “Good luck and have a niceweekenD.”“.................bye-bye”
A. The sametoyou B. You haveit too C. Youaretoo D. The same as you
Question55:“HappyTeacher’sDay.MissLan!”“.........................”
A. You aresokind B. I’msohappy C.Thankyou D. It’s verygood
Question 56: “I won the high jumpyesterday.”“......................”
A.It’sasmallthing B. That’sall
C. Ihopeso D. Congratulations toyou!
Question 57: “ Could you come, please? I want somehelp.” “.....................”
A. Yes, Icould B. You’rewelcome
 C. Sure, I’mcomingnow D. That’sright
Question 58: When you stand outside the house and hear someone asking “Who is it?”, you say:
A. It’sme B.That’sme C. This is me D. Of course, I’mhere
Question 59: Your friend told you his mother was ill, you say:
A. I’m sorry tohearthat B. It doesn’tmatter
C.Let’stakehertohospital D. I hope it‟s nothingserious.
Question 60: Your teacher is reading a book. You want to ask her a question. You say:
A. By the way, may I askaquestion? B. I’m sorry, I ask aquestion
C. Excuse me. May I ask youaquestion? D. Hi, I’ll ask you aquestion.
Question 61: When someone says “I‟m sorry” to you, you say:
A.Noproblem B. Don’t be sorryagain
C.You’rewelcome D. It doesn’tmatter
Question 62: The telephone rings but it is someone who has a wrong number, you put the phone
down after saying:
A. I’m afraid you’ve got the wrongnumber.
B. This is the wrong numberspeaking
C. Why don‟t you tryagain?
D. Wrong number,please.
Question 63: Your friend says to you, “my radio won’t work. What shall I do?” You reply:
A. Take it back totheshop. B. Please have itrepaired
C.Ican’tdothat D. I‟m afraidnot.
Question64:“HowisJohn‟shomeworkdone?”“............................”
A.Quitewell B. Good
C.Well,let’swaitforawhile D. Do ityourself
Question 65: “Have a cup oftea.” “............”
A. I don’twantto B. No,go away C. I don’thaveit D. No, thankyou
Question 66: “...........................?.” “ yes, a bit cold,though.”
A. Cold weather,isn’tit? B. Bad weather, don’t youthink
C. Freezing,isn’tit D. Nice day, isn’tit
Question 67: “ Will you come to our partytonight?”“...................,butI‟llhaveanimportantmeeting.”
A. Ilikeit B. Iwillcome C. I‟dlikecoming D. I’d loveto
Question 68: “Do you think they will fail in the examination?”“No,............”
A. I hopenot so B. I don’tthink so C. Idon’thope D. I thinknot
Question69:“Isn‟tyouruncleadoctor?”“..........................”
A. No,heis B. Yes,heisn’t C. No,heisn’t D. Yes, hedoes
Question 70: “ Would you mind if I use your dictionary?” “ Ofcoursenot,.......................”
A. Don’tdothat B. I’m sorry Ican’t
C. It’soverthere D. I have adictionary
Question 71: “ Please remember me to yourparents.”“...........”
A.No, thanks B. That’sallright C. Nevermind D. Sure
Question 72: “ How are things going withyou?”“.................”
A. Quite well,thankyou B. Don’t ask me theproblem.
C. Good,andyou? D. Please to tell you
Question 73: “................................?” “ alittle”
A. Shall wespeakGerman B. Do you speakGerman
C. Would you mindspeakingGerman D. What language do youspeak
Question 74: “Will you be able to come to theparty?”“............................”
 5

A. Ibelieveyes B. I’m afraidnot

C. I don’thopeso D. I hopethat
Question75:“It‟skindofyoutogivemearidetothestation?”“................................”
A. Not at all. It wasapleasure B. never mind
C. Itdoesn’tmatter D. Don’t mentionit
Question 76: “ did you have a goodtrip?”“.................”
A. Thankyou, good B. I like that verymuch
C. Yes, thanks. It’swasfine D. Oh, it is sogood
Question 77: “ Will you speak a little moresoftly?”“..................................”
A. Yes, I’lldothat B. Certainly,Ican C.I’msorryforthat D. Thankyou
Question 78: “ How do you like thefilm?”“........................”
A. It beganatfour B.yes,I’llseeitagain
C. There is a clever boyin it. D. It’s veryinteresting
Question 79: “ John, could you do something for me, please?”
“................What would you like me todo?”
A.Excuseme B. Sorry C. Certainly D. Don’tworry
Question 80:“.......................” “ Yes, how much is thisshirt?”
A. How do youdo? B. May I helpyou?
C. Here youare D. Is this shirtyours?
Question 81: “ Would you go there withme?”“..........”
A. Sorry,Iwould B. Certainly, I would be gladto
C. Of course, I shall not gowithyou D. Excuse me, I wouldnot
Question82:“I‟msorryI‟mlate”“..............”
A. That’sallright B. All right
C. Don’tmindit D. You arewelcome
Question83:“Mr.Smith,I‟dlikeyoutomeetMr.Matt,myfriend.”“..............................”
A. Hello, howareyou B. Hello, how are yougoing
C. Hi, how are yougettingon D. How do you do? Nice to meetyou.
Question 84: “I‟m afraid I must be off now.” “……”
A.Never mind B.See you C.Noproblem D. Step slowly
Question 85: “Is it easier to watch TVnow?”“.......................”
A. Yes, Ithink so B.Yes, very C. No, Ithink so D. No, not very
Question 86: “Many thanks to you,Kate”“.......”
A. Don‟tsayso B. Itdoesn‟tmatter C.No thanks D. It’s apleasure
Question 87: “.........................” “ it‟s doesn‟tmatter.”
A. Sorry,I’mlate. B. Whata pity! C. It‟sverynice. D. Can I help you?
Question 88: “May I take a seathere?”“....................”
A. I‟mnotsure B. Yes, do please
C. That‟s agoodidea D. I‟m glad youdo.
Question89:“Letmeintroducemyself.I‟mJohn.”“................................”
A. I‟mverypleased B. Please to meet you
C. It‟smypleasure D. what a pleasure
Question 90: “Why not go and have dinner in arestaurant?”“.................”
A.Iagree B.Whynot? C.I’msure D. I’m afraid not
Question91:“Hi,I‟mgladtoseeyou.”“...........................”
A. My nameisjohn B.Thank you C. Me,too D.I’mgladtohearthat
Question 92: “I haven‟t seen you for ages! You look fine.”
 6

“................., you look welltoo”

A.Great B.Thank you C. Oh, no D. Not at all
Question 93: “................?” “ I‟d like to see that reddress.”
A. What doyoulike B. do you wantanything
C. What can I doforyou D. What will youdo
Question 94: “Thank you very much for yourhelp.”“....................”
A. It’squiteOK B.That’sright C. I’dloveto D. You’rewelcome
Question 95: “................................” “ it‟s doesn‟tmatter.”
A. Sorry,I’mlate B. Whata pity C. It’sverynice D. Can I helpyou
Question 96: “How about a game ofchess?”“..................”
A.Iagree B. Idon’tmind C.Whynot? D. That’sright
Question 97: “Must we take a bus” “No,you…..................You can walk fromhere.”
A.Must not B.Don’tmust C. Don’thaveto D. Better not
Question 98: “............................” “ Very well, thank you. Andyou?”
A.Goodnight B. How do you likeEnglish
C. Howareyou? D. How do youdo?
Question 99: “ Hello, may I speak to JohnSmith?”“...........................”
A. I’mjohnSmith B. My name is JohnSmith
C. John Smithis me D. This is John Smithspeaking.
Question 100: “ Sorry, I forgot to post the letter foryou.”
“Never mind,....................it myself thisafternoon.”
A. I’dratherpost B. I’d bettertopost C.I’mgoingtopost D. I’llpost