Oracle Human

Resources
Solution Overview
HR organizations are now at the forefront, personalized way to adapt faster. At the
making decisions about organizational core of our HCM solution is Oracle Human
change and the workforce as companies and Resources. This innovative family of product
institutions in every industry pivot forward. capabilities uses AI and machine learning
And with five generations readjusting together, to help you plan, manage, and optimize HR
facing unprecedented levels of stress and practices for a global and diverse workforce all
burnout, it’s up to you to deliver new ways to in a single system. It also provides the broadest
achieve productivity, balance, and a sense of and deepest set of cloud HR capabilities on
purpose for your employees. This expanded the market. With Oracle HR, you can simplify
focus and alignment with business strategy complex union and industry requirements,
presents an opportunity for HR leaders to handle legislative rules, and mitigate risk with
impact outcomes. However, to gain the agility more effective ways to manage and understand
needed to act quickly and decisively requires your workforce. You also get access to a broad
flexible business processes and a single source set of workflows from Oracle Core Human
of truth for HR data. Resources to benefits and workforce modeling
that give you the tools and insights you need
Our complete human capital management to elevate the employee experience and
(HCM) solution in the cloud is an intelligent, boost productivity.

We’ve incorporated AI and ML

everywhere in Oracle Cloud
HCM—and the rest of Oracle
applications as part of our design
ethos—to provide you with smart
recommendations and predictions.

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Oracle Human Resources Modules

Oracle Core Human Resources → Oracle Benefits →

Cloud HCM foundation to onboard, engage, Self-service benefits site, flexible tools, and
and manage global workers easy rate and coverage calculations

Oracle Connections → Oracle Workforce Modeling and Predictions →

An interactive, social directory that pairs your Workforce plans, attrition risk, and team
org chart with personal profiles performance tools

Oracle Experience Design Studio → Oracle Strategic Workforce Planning →

Best practice business processes make it What-if modeling, scenario planning, and a
easy for HR to tailor the HCM user experience clear picture of skills for long-term success
without IT

Oracle Advanced HCM Controls →

Oracle HR Help Desk → Built-in risk management tools that protect
Smart, private HR case management and sensitive information and manage security
knowledge base; owned by HR using AI

Oracle Digital Assistant → Oracle Journeys →

AI-powered bot that helps with 35+ HR Pre-defined employee experiences, for example,
transactions and common questions onboarding or career development, where a
string of tasks triggers a specific event or is
available ad hoc in the digital assistant
Oracle Work Life →
Volunteering, wellness, and personal brand
opportunities bring people together
Work smarter with Core HR

Oracle Core Human Resources

Your business expects HR to boost workforce • Track employees with a single person record that
productivity while also improving operational supports simple and complex work relationships
excellence—a tall order without the right technology at (e.g., contingent workers, multiple assignments, etc.)
the heart of your HCM application. Oracle Core HR gives
• Flexibly and securely manage localized employee
you a smart, personalized way to onboard, engage, and
information, business processes, and legislative
manage your employees.
requirements across 200+ countries and territories

• Simplify management of unique industry, union,

Unlike other HCM solutions, you can manage complete
collective labor, and contract agreements
global, local, and industry HR with detailed rules and
unique workflows for different types of workers. These • Provide easy self-service options for employees
best practice business processes empower your HR and managers designed to work on any device
team to support compliance requirements in over 200
• Manage complex labor rules across your
countries and jurisdictions and provide added features to
organization with collective agreements and
support eligible jobs, contracts, and the expansion of the
seniority processing rules
automated salary progression process, which is valuable
for rules specific to represented workers. • Enable position management and position control
to give managers a complete picture of their
organization
Oracle Core HR provides everything HR needs in one
place—from the latest news to workforce dashboards.
Each user starts from a familiar newsfeed-style design
that changes depending on the access rights and
roles. Every part of your HCM experience works on
any device and even alerts you of essential workflows
or notifications via text message. You decide on the
information that’s important to you. Plus, AI drives
suggestions throughout the solution, prompting you
to complete activities or propose the next-best course
of action.

Here are just some of the ways Oracle Core HR

helps your organization:

• Search quickly and easily for what you need

or ask the Oracle Digital Assistant

• Gain immediate workforce insights, such as

headcount, and deploy standard HR processes
globally out of the box

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Create a stellar employee experience

Employees are under more stress than ever before, which means that their work experience directly
impacts productivity, retention, and revenue. In fact, the value is so great that half of HR and business
leaders in a recent study are looking to put a greater focus on the employee experience in 2020. As you
look at making changes to your employee experience, Oracle provides HCM tools that can help.

Oracle Journeys

At Oracle, we believe organizations communicate and Oracle Journeys can help you define many different
connect better with employees when they provide clear experiences such as:
guidance during times of personal and professional
change, such as having a baby or getting promoted. • Onboarding, re-boarding, and offboarding
When you provide this guidance, it is easier for • Employee milestones (e.g., number of years at the
employees to navigate their careers and personal lives to company or first-time manager)
find the information they need whenever, wherever, and
however they choose. With Journeys, you can provide • Social activities and relationship-building when
dozens of ways for employees to enter a pre-defined someone moves to a new role or team
experience that matters—triggered by an event or • Career growth and learning
initiated ad hoc via Oracle Digital Assistant. For example,
• Life changes (e.g., just married, international move)
suppose an employee reached a milestone where career
development impacts their retention. In that case, they
may enter a Journey where they are presented with a
series of tasks to update skills, goals, find a mentor, and
complete recommended learning.

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Create a stellar employee experience

Oracle Experience Design Studio

A powerful resource for HR to configure business With Oracle Experience Design Studio you can:
processes themselves, Oracle Experience Design Studio
lets you tailor the employee experience by making • Rely on pre-built best practice workflows
it easy to build workflows and processes using data (e.g., promotion, transfer, or location change)
validation, localization, and autocomplete functionality
• Use an easy, no code way to construct rules that
to support the use cases for different types of workers.
control data entry and rules across groups
These best practices help improve data accuracy for
myriad workflows throughout the suite, reducing risk • Easily tailor experiences such as sections, fields,
with each keystroke. Whether ensuring only appropriate and labels for your users
local options such as state vs. province are available
• Support customer-specific logic and policies
based on an employee’s location, or flagging incorrect
information entered into the system like a phone number • Enforce data conditions or combinations of data
in a postal code field—Experience Design Studio keeps (e.g., require promotions to be effective on the
HR agile without requiring IT assistance. payroll start date)

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Deliver next-level service to support employees

HR teams have more to deliver on than ever before. With many companies taking the opportunity
to improve service delivery and treat their employees as customers, the need for easy-to-use tools,
workflows and technology to support these services is rising. We have developed tools to help HR
accomplish more while still being able to provide a human experience for each employee. Our HR
Service Delivery Suite embeds AI to help HR provide a supportive work environment through an
intelligent HR Help Desk and a conversational Digital Assistant.

Oracle HR Help Desk

Our intelligent Help Desk aids HR in organizing service Oracle HR Help Desk empowers you to:
requests, analyzing trending concerns, and provides
a portal and knowledge base for all employees to get • Support complex employee relationships cases
answers to their questions while limiting HR caseload. including grievances and disciplinary actions
It can also help escalate the complicated and sensitive • Identify what cases are trending so you can support
cases for HR employees to look over. This process common concerns with a new knowledge base article
ensures that HR personnel only see and work on the or digital assistant skill
critical cases while keeping information private.
• Provide an AI-driven knowledge base that delivers
consistent, searchable answers

• Scale with efficiency to handle large numbers of

employee cases

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Deliver next-level service to support employees

Oracle Digital Assistant

With over 35 transactions available to use in Oracle Oracle Digital Assistant is an asset because you can:
Cloud HCM alone, Oracle Digital Assistant offers more
capabilities for HCM than any other provider. Our digital • Gain productivity fast—the more employees use
assistant gives your teams an easy-to-use, self-service Oracle Digital Assistant, the smarter it gets
experience for employee and manager needs that enables • Communicate with Oracle Digital Assistant in multiple
quick answers and actions so they can get the information languages and channels, including SMS, Slack,
they’re searching for and get back to work fast. Microsoft Teams, Facebook Messenger, WeChat,
and WhatsApp

• Modify delivered skills, wordings, and even add your

own questions and answers to align the experience
with your culture

• Start from a best practice list of over 35 skills and

growing that can handle most employee and
manager needs

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Elevate benefits for impact

Oracle Benefits

As employees face new hurdles to their well-being, Oracle Benefits also handles benefits needs, including:
employee benefits become an even more essential
part of the overall employee experience. You can • Benefits Court Orders allows the admin to store
elevate benefits by enabling flawless self-service mandated court order details and make required
benefits enrollment and access that is tailored to benefits choices
your business strategy and culture. Oracle provides a • Benefits Billing enables the organization to bill
global, rules-based benefits application that lets you employees, retirees, or dependents directly for benefit
manage and deliver flexible benefits programs that plan costs
offer your employees choice. You’ll also have access to
full enrollment processing capabilities and automated • Reuse Eligibility lets you create criteria once and then
detection of life events synced with Core HR. reuse it for your programs and plans

• Flex Credits allocate monetary funds or credits for

employees to use toward the buying and selling
(where applicable) specific benefits

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Bring people together in new ways

We all know that agile teams need trust and collaboration—much of which is developed by forging
stronger relationships with your colleagues. HR can foster this by creating an engaging culture and
bringing meaning to the workplace through impactful solutions around collaboration, wellness,
volunteering, and mentorship. Oracle Connections and Oracle Work Life solutions are here to help.

Oracle Connections

Connections, an interactive directory that fosters deeper Oracle Connections brings people together with:
communication with colleagues, gives employees the
ability to quickly network and “find their tribe” in the • A highly visual, intuitive way to search for people
organization. They can share feedback on each other’s within your organization
walls, create a video introduction, uncover org charts and • Social profiles within your org chart that help
find common interests that help them bring their whole colleagues learn about you
selves to work and foster internal mobility. Connections
lets you integrate your employee directory and org chart • Video introduction option within your profile
with personal employee profile pages so that it’s easier
than ever to work together. It also connects directly to
LinkedIn profiles allowing employees to enhance the
information on Connections easily. This is an excellent
benefit for managers to quickly access their teams’
interests and background information at a glance.

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Bring people together in new ways

Oracle Work Life

Oracle is bringing wellness, volunteering, and personal • The ability to conduct surveys, allowing you to
brand opportunities to your workforce to promote understand real-time feedback related to your
employee engagement and overall well-being. Through initiatives
My Wellness, My Volunteering, and My Brand, you can
get teams out there exercising together and vying for the
top spot in a competition using gamification. Or, you can
easily encourage and manage volunteering programs
that reflect the values of your organization as a social
enterprise. And with My Brand, employees can explore
mentoring within your organization and identify ways to
build their professional reputation and personal brand at
work. With Oracle Work Life you’ll get:

• Visibility into new employee skill sets outside of

their current job function

• Ways to identify and connect with mentors that can

help progress their careers

• Curated health and fitness content to support employee

wellness aspirations - increasing productivity and
lowering healthcare costs

• Volunteer portals and projects aligned to causes that

employees and the organization both care about

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Model and plan for workforce changes

After the pandemic, organizations worldwide have come to see how important workforce modeling
and scenario planning are to business continuity. They need the right people to accomplish the right
actions, and for that, you need to create a workforce with the right skills. Leaders from finance, HR, and
operations need to understand how they can reskill, organize, and budget their workforce to meet these
demands. And HR needs to execute those changes quickly and keep an eye on the workforce to reduce
attrition. Oracle Workforce Modeling and Predictions and Oracle Strategic Workforce Planning provide
the short and long-term planning and execution tools you need to plan effectively for your business.

Oracle Workforce Modeling and Predictions

Workforce modeling empowers HR with flexible, Workforce modeling impacts your ability to handle
easy-to-use tools to manage the workforce planning organizational changes by:
process. With pre-built drag and drop visualizations
and budgeting insights, HR can make their own • Providing insights into the predicted impact of myriad
changes to organizational structure, that do not require changes and the effect on team performance
finance and operations approval. It’s easy to model and • Leveraging built-in approval frameworks, so HR
execute changes like building out a team, hiring a new business leaders can create a plan without having to
headcount, and creating a new position. And when submit separate workflows
you need a new headcount within a team or division,
Workforce Modeling automatically creates a requisition • Highlighting a complete picture of your workforce with
for you in Oracle Recruiting with the recommended position management to control headcount/FTE for
salary based on the analysis. all positions

• Organizing workers by their predicted risk of leaving,

so you can focus on retention

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Model and plan for workforce changes

Oracle Strategic Workforce Planning

Long-term scenario planning is critical as organizations With Strategic Workforce Planning you can:
look to pivot forward and build resilience for the future.
With Oracle Strategic Workforce Planning, you get • Make quick decisions while avoiding high costs and risk
everything you need to craft a talent strategy that • Understand the type of skills you have, the skills you
supports the business strategy by bringing together need to develop, where those skills are located within
multiple data sources from across the organization for the company from lines of businesses to geographic
real-time analysis. locations, and what the cost of attaining those skills
might be

• React quickly using integrated real-time planning

capabilities with SmartView for Excel spreadsheets

• Own and approve planning and execution using

transparent, shared information from all lines of
business involved

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Improve security and reduce risk

Oracle Advanced HCM Controls

In addition to the myriad other compliance risks HR must are exposed to security vulnerabilities and a breakdown
deal with, privacy and data security are now at the top of HR process controls, especially if they are manual.
of the list. With a more distributed workforce that now
includes employees working from home, organizations Advanced HCM Controls is the only set of built-in,
AI-driven risk management tools. It improves how you
manage HCM security and compliance by letting you
know what people are doing on your HCM system,
enabling you to monitor a complete audit trail of
changes to setups and master data, and providing
alerts about suspicious transactions with smart, best
practice algorithms.

At the foundation, it helps ensure the right people

can access your system and can only access what is
appropriate for their job by:

• Defining secure roles and automating security tasks

necessary to grant people the access they need,
without giving them the keys to the kingdom

• Analyzing and managing segregation of duties at

the finest level to comply with audit and regulatory
requirements like SOX, as well as privacy laws such
as GDPR, and CCPA

• Monitoring or auditing of high-risk activity to stop

errors and prevent payroll fraud

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According to a study cited by Harvard
Business Review*, organizations with
strength in agility and resilience can
achieve 150% greater ROI and 500%
return on equity.
* American Psychological Association, What leads to organizational agility:
It’s not what you think. 2019/ Harvard Business Review, 2020

At Oracle, we are focused on making work more than ever before. From exciting advancements
human by helping you elevate your employee in collaboration and AI with Oracle Connections
experience, adapt to change, and access and our native digital assistant to effective
continuous innovation so you have the tools planning solutions and a powerful Core HR
to focus on your business. Oracle HR helps engine—Oracle HR is here to help your
you provide employees, managers, and HR organization be resilient and pivot forward.
professionals with more helpful, intelligent tools

Connect with us
Call +1.800.ORACLE1 or visit oracle.com. Outside North America, find your local office at: oracle.com/contact.

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