San Antonio, Texas

Dear Hiring Professional:

With an extensive and award-winning record of success in directing risk manageme
nt, safety, internal audit and compliance, and loss prevention programs, among o
ther areas of expertise, I am writing to express my interest in your open positi
on. My background includes reducing fraud, risk, claims, lowering costs, improvi
ng safety, and maintaining compliance for large organizations. Now I'd like to b
ring my skills to your company.
I served as the Director of Risk Management for Goodwill Industries, a $43M mult
i-location non-profit organization. I currently desire to return to the for-prof
it sector. Prior to this, I oversaw Internal Audit and Quality and Loss Preventi
on and Safety for several distribution facilities with CVS/pharmacy. Among my ac
complishments, I have:
* Improved profitability, reduced losses, and increased operational performance
through risk management program design.
* Grew overall unit performance and satisfaction rating from 76% to 90% in less
than 2 years.
In addition to the above, my previous experience as a Deputy Sheriff has provide
d me with a wide range of skills in public safety, physical and information secu
rity, and investigations. I'm adept at managing human resource functions, includ
ing hiring, new-hire orientation, firing, workers compensation, training, and cu
rriculum development, and I'm experienced in loss and fraud prevention, inventor
y management, budget control, crisis management, SOP and manual design, OSHA/ISO
compliance, and vulnerability testing.
I've established and/or served on multiple committees and boards, and I'm famili
ar with litigation proceedings, preparing and delivering testimony, representing
companies in hearings, and conducting audits.
The accompanying r sum can give you an idea of my potential for making a wo
rthwhile contribution within one of your clients companies. I believe it may be
mutually beneficial for us to meet. I will call your office next week to inquire
about the possibility of such a meeting.
Thank you for your time and consideration.
Sincerely yours,
Towanna Gary Bazile
(H) 210-497-5508 * (C) 832-563-6585 *
Risk Management * Loss Prevention * Safety * Claims * Internal Audit * Human Res
ources
PROFILE
Highly accomplished, results-driven Risk/Safety and Health executive with proven
record of lowering costs, improving corporate performance, and reducing risk. S
pecial expertise in fraud prevention, loss control, internal audits & compliance
, workers compensation, OSHA regulations, employee training, risk management, he
alth & safety, and crisis management. History of turning around under-performing
programs, implementing programs, and creating standard operating procedures and
manuals. Adept at building and leading highly-effective teams. Excellent proble
m-solving and budgeting skills.
Areas of Expertise
Risk Management * Audit & Compliance * Health & Safety * Human Resources * Claim
s * Loss Prevention Investigations * Fraud Prevention * Inventory Control * Budg
et Control & Analysis * Project Management Physical Security * ISO * Job Hazard
Analysis * Business Continuity * Crisis Management * Training Leadership * Curri
culum Development * SOP Development * OSHA Regulations * Vulnerability Assessmen
t * Information Security Team Building * Workers Compensation
PROFESSIONAL EXPERIENCE
GOODWILL INDUSTRIES, San Antonio, Texas * 2007-2010
Director of Risk Management
Directed risk management, loss prevention, health & safety, and physical securit
y protection for $43M non-profit with 1,040 employees across 42 facilities and s
everal government contracting sites. Program includes workers compensation, inju
ry and property claims, OSHA compliance, pre-construction, security and safety e
quipment installation, facility inspections, audits, and investigatory activitie
s. Supervise staff of 3 and 42 safety ambassadors from safety committee. Develop
and implement programs. Created procedures and policies. Ensure compliance with
regulatory guidelines. Coordinate equipment installations with vendors.
Accomplishments:
* Improved profitability, reduced losses, and increased operational performance
by designing proactive, integrated risk management, and loss prevention program
. Program model and curricula used as best practice guide.
* Minimized losses and led organization to lowest incident frequency rate since
2005 and gained triple digit workers compensation dividend two years in a row.
* Avoided $23M in lost revenues by achieving OSHA compliance in only 14 months
for organization with no previous requirements in place. Created 153-page operat
ing manual. Led organization to 'Excellent' review by auditing body.
* Grew overall performance and satisfaction rating from 76% to 90% in less than
2 years.
* Enhanced ability to track and manage incidents and accidents by implementing
database.
* Reduced after-hours losses by hiring off-duty police officers for added secur
ity and equipping teams with surveillance-equipped laptops.
* Saved thousands of dollars by implementing internal controls for salvage and
cash handling.
* Developed and implemented highly effective training programs and curricula.
CVS PHARMACY, Conroe, Texas * 2004-2007
Corporate Distribution Loss Prevention
Directed loss prevention, health & safety, and physical security for multiple di
stribution facilities totaling 485,000 sq. ft., with ]300 employees and ]$50M in
inventory. Supervised staff of 21, including 5 quality and internal auditors an
d 16 contracted security guards. Ensured compliance with state, federal, and cor
porate regulations. Led incident and accident investigations. Conducted new hire
safety orientation. Represented company at workers compensation benefits contes
ted case hearings.
(continued)
(CVS Pharmacy, continued)
Oversaw maintenance of workers compensation files for injured employees. Conduct
ed OSHA, Hazmat, DoT, safety, loss prevention, equipment operation, and emergenc
y response training. Evaluated security measures by reviewing camera, card acces
s, and alarm monitoring systems. Managed audit department and all pre-employment
, background, and drug screening checks. Carried out new hire orientations. Work
ed with HR on HRIS data entry, employee terminations, job fairs, and dispute res
olutions.
Accomplishments:
* Facilitated successful post-merger integrations by conducting learning events
and communicating with distribution leaders to improve relationships.
* Reduced litigations by conducting investigations and interviewing claimants a
nd employees regarding reported policy violations.
* Improved distribution center efficiency by leading audits and ensuring compli
ance with all safety practices.
* Lowered claims activity by creating effective training and incentive programs
.
* Established and led accident review board.
HARRIS COUNTY SHERIFF'S OFFICE, Houston, Texas * 1991-2007
Deputy Sheriff
Performed arrests, investigations, interrogations, surveillance, prisoner search
es, bookings, court duties, protection, and records keeping for largest county l
aw enforcement agency in Texas. Carried out patrol and human resource functions.
Updated HRIS and conducted new hire orientations. Reviewed employment applicati
ons and ran background checks. Conducted new hire orientation training. Testifie
d in court on behalf of department.
Accomplishments:
* Served as Jail School Instructor/Trainer, Custodian of Records, and Court Bai
liff.
* Earned recognition for superior performance and advanced through several resp
onsible positions.
EDUCATION
Masters of Business Administration
University of Phoenix
Bachelor of Science in Public Affairs, concentration in Administration of Justic
e
Texas Southern University, Houston, Texas
CERTIFICATIONS & TRAINING
2009 OSHA Health & Safety Management System Professional Trainer, Conducting Ret
ail Special Investigations, Leadership, Audit and Compliance, Talent Management,
Strategic Planning, Diversity/Ethics, Workplace Safety & OSHA, Transportation &
Security Awareness, How to Deal with Difficult Employees, Instructor Developmen
t, Information Security, Crisis Intervention
PROFESSIONAL MEMBERSHIPS
ASIS - American Society for Industrial Security, local and international Chapter
s
Association of Certified Fraud Examiners (San Antonio Chapter)
Various Loss Prevention and Retail Groups and Associations
COMPUTER SKILLS
MS Office, HRIS, Adobe, and various proprietary databases and systems