EMI and The CT Scanner Case Study
EMI and The CT Scanner Case Study
EMI and The CT Scanner Case Study
Joanna Ross
MKTG 4476
EMI’s sustainable competitive advantage is that they have a strong research and
development group which put EMI in a strong technological position and gives them a good
reputation, they were also the first on the scanner market for four years before having any
competition. EMI got the advantage of having the whole medical market to themselves for four
whole years before they had competition come in. By the time the competition came in with a
more upgraded version of the CT scanner, EMI was already working on theirs and it was already
faster, better quality, and more of a rotation for the gantry. Having been out on the medical
market for four years before anyone else, they were able to make a name for themselves, build
a reputation. When their competitors brought out their scanners, “EMI promised to upgrade
without charge the first-generation equipment already purchased by its established customers.
The core strategic problem EMI faces is technology is always evolving and EMI
developed a reputation for arrogance in parts of the medical profession, and competition.
Sometimes it can be hard to keep up with technology, especially when you’ve done everything
that you can do for a product technology wise. Competition will always be out there, and
someone will be better than you in one way or the other. Since EMI has a reputation for
arrogance in parts of the medical field, some hospitals or private practices may not want to do
business with them, causing them to lose potential customers before having the chance to try
technology, and get a patent. EMI should work on keeping their arrogance in check, not many
people like to support businesses that think like that. Maybe they can work on their customer
service, show that they care about the people and not just the money. They can try and be on
top of technology like they are already, but they might soon run out of ideas. They can try to
bring in someone new for ideas, or even partner up with someone. To try and get rid of
competitors, what they should have done from the beginning, get a patent.