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Questionnaire

This document contains a customer profile survey with 18 questions regarding an individual's usage of e-banking services. It collects demographic information like age, occupation, number of bank accounts. It asks about awareness and usage of various online banking services like ATMs, credit cards, net banking and mobile banking. Questions gauge satisfaction levels, concerns, awareness sources and perceived benefits of e-banking. Respondents are asked to rank the influence and scope of different online services. Suggestions are also solicited to improve effectiveness of e-banking.

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1986anu
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242 views3 pages

Questionnaire

This document contains a customer profile survey with 18 questions regarding an individual's usage of e-banking services. It collects demographic information like age, occupation, number of bank accounts. It asks about awareness and usage of various online banking services like ATMs, credit cards, net banking and mobile banking. Questions gauge satisfaction levels, concerns, awareness sources and perceived benefits of e-banking. Respondents are asked to rank the influence and scope of different online services. Suggestions are also solicited to improve effectiveness of e-banking.

Uploaded by

1986anu
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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CUSTOMER PROFILE:

Name:
Age: Less than 30 30-40
More than
Occupation: Businessman Serviceman
Income: Marital Status:
Address: E-Mail:
Phone No:
Q1. How many Banks A/c’s you have?
One Two More than two
Q3. Mention the Bank Whose Net Banking Service you are availing?
(a) HDFC (b) PNB
(c) ICICI (d) SBI
Q4. Do you have any knowledge of E-Banking?
(a) Yes (b) No
Q5. Do you use most of the prevalent E-Banking services frequently?
(a) Yes (b) No
Q6. Which of the following E-Banking services are known to and used
by you: -
(a) ATM
(b) Credit Card
(c) Bill Payment
(d) A/c Statement
(e) New FD Request
(f) Fund Transfer
(g) Online Balance Enquiry
(h) Online Stop Payment Request
(i) Insta Alert
(j) Mobile Banking

Q7. How often you avail your Net Banking Services?


(a) Once a week (b) Once a Month
(c) Twice a week (d) Rarely
Q8. For how long you are using E-Banking service?
a) Less than 6 month b) 6 to 12 months
c) More than 12 months
Q9. Are you satisfied with the E-Banking services?
SA: Strongly Agree A: Agree I: Indifferent
D: Disagree SD: Strongly Disagree
SD A I D SD
Q10. If no, what fear you have in your mind?
(a) Password Hacking (b) System Failure
(c) Loss of Information (d) Any other
Q11. How did you get the awareness of different services of E-Banking
by different Banks?
(a) Advertisement (b) Relatives
(c) Agents (d) Existing Users
(e) Any Other
Q12. What according to you are the benefits of E-Banking?
(a) Time Saving (b) Easy to Operate
(c) Outdoor facility (d) Accurate information
(e) Less Expensive (f) Fast Forward Service
Q13. In what ways, E-Banking has direct impact on Public and Private
sector banks?
(a) Inc. No. of service (b) Better Infrastructure
(c) Better service usage (d) Better facilities to
Customer
(e) All of above (f) Any other
Q14. Kindly rank the ways in which Internet Banking awareness can be
increasing among the people:-
a) By increasing awareness of people through Point
Media
b) By making the procedure for obtaining & operating
services easy & simple
c) By making it necessary.
d) By increasing competition among various Banks.
Q15. How would you rank the different Net Banking service in a five?
Point scale: -
MI (Most Influential) I (Influential)
N (Neither influential nor un influential) U (Un influential)
MU (Un influential)
MI I N U MU
a) Online Balance Enquiry
b) A/C Statement
c) Online stop payment
request
d) Check book request
e) DD request

f) New FD request
g) Bills Payment
h) TDS Enquiry
i) Fund Transfer
j) Giving Instructions
k) FD Enquiry

Q16. Acc to you, are proper security measures adopted by banks make
these services more effective?
(a) Yes (b) No (c) Cant’s say
Q17. Your idea’s about the scope of Internet Banking?
(a) Great Scope ( b) Can’t Say
(c) Low Scope
Q18. Any suggestion you want to give to make E-Banking services more
effective?
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