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BA Techniques IIBA CBAP

The document provides examples of 25 important business analysis techniques: 1) Acceptance criteria with an example user story and acceptance criteria. 2) Balanced scorecard with an example airline balanced scorecard. 3) Benchmarking and market analysis with an example of benchmarking a mobile product. 4) Brainstorming with an example of finding the best elicitation process.

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0% found this document useful (1 vote)
90 views13 pages

BA Techniques IIBA CBAP

The document provides examples of 25 important business analysis techniques: 1) Acceptance criteria with an example user story and acceptance criteria. 2) Balanced scorecard with an example airline balanced scorecard. 3) Benchmarking and market analysis with an example of benchmarking a mobile product. 4) Brainstorming with an example of finding the best elicitation process.

Uploaded by

Divya Saravanan
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as RTF, PDF, TXT or read online on Scribd
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List of some important techniques along with example for CBAP V3.

1. Acceptance and evaluation criteria- Definition of Acceptance Criteria in Agile Methodologies for


user stories. They can be considered a clear description that will define value proposition, user
flow or characteristic of the solution. Acceptance criteria are acted as a catalyst for test cases
and it should be testable.

If a User story is like- As an internet banking customer


I want to see a rolling balance for my everyday accounts
so that I know the balance of my account after each transaction is applied

Example acceptance criteria:


 
 The rolling balance is displayed
 The rolling balance is calculated for each transaction
 The balance is displayed for every transaction for the full period of time transactions are available
 The balance is not displayed if a filter has been applied

2. Balanced Scorecard- A Balanced Scorecard—often abbreviated as “BSC”— is a strategy


management framework.

Example- A airline company balanced scorecard is shown below.


3. Benchmarking and market analysis- Company use benchmark reports as a way to compare
themselves to others in the industry. Benchmarking is the practice of a business comparing key
metrics of their operations to other similar companies.

Example- A xyz mobile company will try to benchmark the upcoming product with current available
models in same segment. The parameters need to be finalized first like cost, security, durability,
availability of the product with once available now in market.

4. Brainstorming- Brainstorming is a technique by which a group attempts to find a solution(s) to


a specific problem by amassing ideas spontaneously. Example- BA and team tries to find out
what is best way to conduct elicitation and meeting process for a new initiative.

5. Business capability analysis- This involves modelling what a business does or what it needs to
do to achieve its objectives and not how it achieves it (via process/people). The results of such
an analysis can deliver value to the business in areas of reduced cost, improved customer
service, increased turnaround time, to mention a few. For example- For instance, capability maps
may be modelled to address issues in specific areas of the business such as: marketing, product
development, delivery, support and services.

6. Business case- A business case document is a formal, written argument intended to convince a


decision maker to approve some kind of action. A well-crafted business case explores all feasible
approaches to a given problem and enables business owners to select the option that best
serves the organization. Example-http://www.projectmanagementdocs.com/project-initiation-
templates/business-case.html#axzz4Z0AVAO4M

7. Business model canvas- The Business Model Canvas is a strategic management and lean startup
template for developing new or documenting existing business models. It is a visual chart with
elements describing a firm's or product's value proposition, infrastructure, customers, and
finances. Example- https://canvanizer.com/downloads/business_model_canvas_poster.pdf

8. Business rules- Business rules are the conditions or constraints that define how
the business operates and should be analyzed alongside business requirements. According to
IIBA, A business rule is a specific, actionable, testable directive under the control of an
organization, which supports a business policy. Example- Bank will not charge processing fee to
customers who maintain more than 25000$ in their account.

9. Collaborative games- It basically helps to make team member more collaborative and increase
trust and confidence within the team. example- http://www.teachthought.com/critical-
thinking/10-team-building-games-that-promote-critical-thinking/

10. Concept modeling-A conceptual model is a representation of a system, made of the composition
of concepts which are used to help people know, understand, or simulate a subject the model
represents. Example- Consider a bank that has different business like credit card, saving bank,
loan. Concept modeling give idea to functional and technical team about how business
requirement will be projected in logical model.

11. Data flow diagram- A data flow diagram (DFD) is a graphical representation of the "flow" of data
through an information system, modelling its process aspects. A DFD is often used as a
preliminary step to create an overview of the system, which can later be elaborated. Example- of
below food ordering system.

12. Data Modeling-Data modeling is often the first step in database design and object-oriented
programming as the designers first create a conceptual model of how data items relate to each
other. It describes, for example, relational tables and columns or object-oriented classes and
attributes. Such a data model is sometimes referred to as the physical data model.
13. Decision analysis- Decision analysis can be used to determine an optimal strategy when a
decision maker is faced with several decision alternatives and an uncertain or risk-filled pattern
of future events. For example, a global manufacturer might be interested in determining the best
location for a new plant. Suppose that the manufacturer has identified five decision alternatives
corresponding to five plant locations in different countries. Making the plant location decision is
complicated by factors such as the world economy, demand in various regions of the world,
labor availability, raw material costs, transportation costs, and so on. In such a problem, several
scenarios could be developed to describe how the various factors combine to form the possible
uncertain future events. Then probabilities can be assigned to the events. Using profit or cost as
a measure of the consequence for each decision alternative and each future event combination,
the best plant location can be selected.

14. Estimation-
15. Financial analysis- Financial analysis (also referred to as financial statement analysis or
accounting analysis or Analysis of finance) refers to an assessment of the viability, stability and
profitability of a business, sub-business or project. Example-
https://cs.thomsonreuters.com/ua/acct_pr/fina/cs_us_en/pdfs/fina_sample_reports.pdf
16. Metrics and key performance indicator- A Key Performance Indicator (KPI) is a measurable value
that demonstrates how effectively a company is achieving key business objectives. Organizations
use KPIs to evaluate their success at reaching targets. Each department will use
different KPI types to measure success based on specific business goals and targets. Example-
https://www.klipfolio.com/resources/kpi-examples.

17. Sequence diagrams- is an interaction diagram that shows how objects operate with one another
and in what order. It is a construct of a message sequence chart. A sequence diagram shows
object interactions arranged in time sequence. Example -A simple diagram of Bank.

18.

Basic Sequence Diagram Notations


 Class Roles or Participants. Class roles describe the way an object will behave in
context. ...
 Activation or Execution Occurrence. ...
 Messages- Request or response messages
 Lifelines- A lifeline represents an individual participant in a sequence diagram
 Synchronous Message- A synchronous message requires a response before the
interaction can continue. It's usually drawn using a line with a solid arrowhead pointing from
one object to another
 Asynchronous Message-. Asynchronous messages don't need a reply for interaction to
continue.
 Reply or Return Message. ...
 Self-Message

19. State modeling- State machine diagram is a behavior diagram which shows discrete behavior of
a part of designed system through finite state transitions. State machine diagrams can also be
used to express the usage protocol of part of a system. Example – State diagram of ATM.

20. Use case and scenario-UML Use Case Diagrams. Use case diagrams are usually referred to as
behavior diagrams used to describe a set of actions (use cases) that some system or systems
(subject) should or can perform in collaboration with one or more external users of the system
(actors). Example of boarding pass issue:

21. Activity Diagram


22. Context diagram- Online shopping
23. User Stories- User stories are part of an agile approach that helps shift the focus from
writing about requirements to talking about them. All agile user stories include a written
sentence or two and, more importantly, a series of conversations about the desired
functionality. Example: They typically follow a simple template:
As a <type of user>, I want <some goal> so that <some reason>.

24. Vendor assessment-

25. Scope Boundary –

smartio

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