POWERMAX AND VMAX

ALL FLASH
INSTALLATION AND
MAINTENANCE LAB
GUIDE
Version [1]

PARTICIPANT GUIDE

PARTICIPANT GUIDE
 Dell Confidential and Proprietary

Copyright © 2019 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.

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Table of Contents

Component Locations ............................................................................................... 2

Verify Cabling ........................................................................................................... 10
SolVe Desktop and Procedure Generator .............................................................. 14
Obtaining Service Level Credentials ...................................................................... 28
Onsite Remote Service Access .............................................................................. 32
Perform an Install ..................................................................................................... 35
Simplified Symmwin ................................................................................................ 37
Gather Logfiles ......................................................................................................... 40
Field Replaceable Units (FRUs) .............................................................................. 44
Simplified Symmwin Simulator ............................................................................... 56
Summary................................................................................................................... 62

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 Component Locations

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Component Locations

Component Locations

Scenario:

This lab is designed to help identify and locate different components in PowerMax
and VMAX All Flash arrays.

In this lab, you perform the following tasks:

 Locate and identify PowerMax components
 Locate and identify VMAX All Flash components

More References:
 PowerMax and VMAX All Flash Installation and Maintenance courseware, Bays
and Components module

PowerMax Bays
1. Which model PowerMax is displayed?

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 Component Locations

a. How many Bricks can be added to this bay?

b. How many DAEs can be added to this bay if fully configured?

c. When adding a Brick (Engine, DAEs, SPSs) to this system, what

other component(s) must be installed?

2. Which components are common to both PowerMax 2000 and PowerMax 8000
arrays (circle all that apply)?

 Engines

 SPSs

 Ethernet Switches

 InfiniBand Switches

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Component Locations

 DAEs

 Work Tray

3. Which model PowerMax is shown?

a. What can be installed in the upper half of the bay in this system?

4. How many bays are in a fully populated PowerMax 8000 system?

5. What type of DAE is used in PowerMax arrays?

VMAX All Flash Bays

1. Which model VMAX All Flash is shown?

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 Component Locations

a. How many V-Bricks can be added to this bay?

2. Identify (name and number) the highlighted components in the diagram.

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Component Locations

a. Which model VMAX All Flash is shown?

b. What can be added to the upper half of this bay?

3. Which components are common to both VMAX All Flash 250F and VMAX All
Flash 950F arrays? (circle all that apply)

 KVM

 SPSs

 Ethernet Switches

 Back-end modules

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 Component Locations

 DAEs

 Management Modules

4. How many bays are in a fully populated VMAX All Flash 950F array?

5. What type of DAE is used in the VMAX All Flash 250F systems?

Components
1. Identify the modules marked in the director board below. Use the following
types of modules: Mgmt (MMCS, MM), FE (Front-end), BE (Back-end), SIB
(Fabric), DR (Data Reduction)

a. Is this director board located in Engine 1?

i. Why or why not?

2. Label the Odd and Even director boards in the engine diagram below.

3. Identify the six components labeled in the diagram.

1. ______________________________________________________

2. ______________________________________________________

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Component Locations

3. ______________________________________________________

4. ______________________________________________________

5. ______________________________________________________

6. ______________________________________________________

a. What is the component shown in the diagram?

i. Which array(s) use this component?

4. Identify the component shown in the diagram.

a. Which system bay includes this component when installed?

b. Which array(s) and configuration(s) include this component?

5. Identify the component shown in the diagram.

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 Component Locations

a. Which array(s) include this component?

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Verify Cabling

Verify Cabling

Scenario:

This lab is designed to help verify cabling and proper module installation in
PowerMax and VMAX All Flash arrays.

In this lab, you perform the following tasks:

 Verify cabling of PowerMax and VMAX All Flash arrays
 Answer questions and complete diagrams

More References:
 PowerMax and VMAX All Flash Installation and Maintenance courseware,
Cabling and Configuration module
 Simplified Symmwin Cabling Diagrams

Verify Cabling and Modules

Verify factory cabling and module seating.

1. Verify that the cables are attached to the correct ports of the LCCs.

a. Check for loose cables by carefully pulling on each cable to verify it is

fully seated.

2. Verify SPS power and monitoring cabling.

a. Although preinstalled, cabling could have moved while the system

was physically moved from the warehouse to the customer or lab site.
Check to ensure all DAEs have their power cables correctly plugged
in, based on power zone (A or B) color coding.

b. Within a bay, power zone A has gray cables, power zone B has black
cables.

c. To ensure that cables are properly secured with their respective bails,
check all power cable connections.

3. Verify general cabling.

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 Verify Cabling

a. Visually inspect all inter-bay and intra-bay communication,

monitoring, and power cables. Ensure that they are properly run
between the various modules, cable tied, and seated. These modules
include but are not limited to MIBE, SPS, Server, KVM and Ethernet
switches, where appropriate.

4. Ensure that all modules are seated properly with the tab pressed in.

5. Check to ensure all Power Distribution Units (PDUs) have their cables
correctly plugged in based on power zone color coding. To ensure that the
cables are properly configured, check all PDU power cable connections.

a. Important: Loose cable could trigger sparks or lead to component

damage.

6. Check SPS connections and settings.

a. Verify that the SPS breakers are all ON. Turn them ON should they
be OFF.

7. Check the power supplied to the bays.

a. Is AC connected to the PDU in each bay?

b. Turn all PDU breakers ON if they are turned OFF.

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Verify Cabling

8. Fill in director connections for a fully populated 18-port MIBE in the boxes
provided. If ports are not used, indicate by putting an X in the box.

a. Which multi-engine PowerMax and VMAX All Flash systems include

the MIBE?

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 Verify Cabling

b. If available, compare the diagram to a lab system for reference. Note

the cabling and routing of cables on lab equipment.

9. Fill in Ethernet port Engine and Management Module (MM) cable connectivity
in the diagram below. Engine 2 Management Module 4 has been entered as
an example.

a. Which PowerMax and VMAX All Flash systems use the Ethernet
switches?

b. If available, compare the diagram to a lab system for reference. Note

the cabling and routing of cables on lab equipment.

10. What is the maximum distance bays can be separated from System Bay 1 in
dispersed configurations?

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SolVe Desktop and Procedure Generator

SolVe Desktop and Procedure Generator

Scenario:

To download, install, and explore SolVe Desktop and to download, install, and run
the Symmetrix Enhanced Procedure Generator.

In this lab, you perform the following tasks:

 Install and explore the SolVe Desktop tool.
 Install and run the Symmetrix Enhanced Procedure Generator.

More References:
 PowerMax and VMAX All Flash Installation and Maintenance courseware,
System Installation module.

SolVe Desktop
The SolVe Desktop tool is used to access reference material, and installation,
update, and maintenance guides for many Dell EMC products. It also provides
procedures for common tasks. However, for PowerMax and VMAX All Flash
products the procedure generators are not in SolVe. SolVe provides the links to the
procedure generators. There is also an online version available. To access the
online version, click the link solveonline.emc.com/solve/home.

1. In this part of the exercise, you download SolVe Desktop from Dell EMC
Support and familiarize yourself with the interface. Go to
dell.com/support/home.

2. In the search field type, solve desktop. Download and install the SolVe
Desktop tool.

3. To download the product information set, click the PowerMax and VMAX icon.
Note: View progress in the lower left of the SolVe Desktop screen.

4. Once the download is complete, click the PowerMax and VMAX icon. If you
receive a dialog stating, “Updated content is available,” follow the prompts to
update the content. Updating can take some time depending on the amount of
information to update and network speed. Progress of the update can be
monitored in the lower left of the screen.

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 SolVe Desktop and Procedure Generator

5. To continue, click Next.

6. Familiarize yourself with the interface and options. What are the main
categories (subtopics) under each model family?

7. Under PowerMax Family (2000, 8000), locate and click Installation. Locate
and open the PowerMax 8000 Installation Guide. Familiarize yourself with the
layout of the manual. How many chapters are in the installation guide?

What best practice is recommended to assure fault tolerant power?

What is the recommended voltage for a North American 3-wire connection?

What is the recommended voltage for a European 3-wire connection?

8. Locate the Rack Cable Management section. The rack contains cable
management brackets that are designated for different types of cables. Which
cable management bracket is used for customer host cables?

9. Locate the Power on the system section. Which circuit breakers provide power
to PowerBricks 1 and 5?

Symmetrix Enhanced Procedure Generator

This task includes downloading and using the Symmetrix Enhanced Procedure
Generator for internals. A VPN connection into the Dell EMC network is required.

1. Back in the SolVe Desktop tool or SolVe online, notice that there are two
procedure generators, one for Partners and one for Internals. Under Partner
and Internal Procedures, Dell EMC employees click Procedure Generator –
Internal.

If you are connected to the EMC internal network, your default browser is
opened and you are taken to an internal website named Symmipedia at:
http://www.corkc4.isus.emc.com/wiki/index.php/Symmetrix_Procedure_Gener
ator.

Symmipedia is a website that Dell EMC Service Planning provides. The

website provides such things as Release Notes, links to Databases and Tools,
and the latest releases of PowerMaxOS/HYPERMAX OS.

2. At the Symmetrix Procedure Generator web page within Symmipedia, notice

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SolVe Desktop and Procedure Generator

that this procedure generator is also called the Enhanced Procedure

Generator (EPG). Remember that there are two procedure generators, one for
Internals and one for Partners. Take the time to read this entire page.

3. To download and install the Enhanced Procedure Generator, locate and click
the hyperlink Symmetrix Procedure Generator version 1.x.xx. Note: x.xx
represents the latest versions. A file that is named SymmProcGen.exe is
downloaded to your personal computer. Locate and run the file. The Install
Shield Wizard starts. Read the Introduction, and click Next.

4. Note the location and name of the destination folder. Click Next.

5. Read the dialog about the SymmWin Script and the location where it is saved.
Click Next.

6. The Symmetrix Enhanced Procedure Generator is installed. Click Finish.

By default, the files are saved to C:\CreateProcedure\.

7. Back at the Symmipedia Symmetrix Enhanced Procedure Generator (EPG)

web page, locate, and open the Symmetrix Procedure Generator Release
Notes. What is the current release version of the procedure generator?

8. The EPG must be run inside SymmWin, and it uses a script that is named
CreateProc.smp. SymmWin is a Dell EMC proprietary Windows GUI
application that runs on PowerMax and VMAX All Flash service processors.
Engineering uses SymmWin to configure, monitor, and manage the arrays.

The CreateProc script is unique for each version of PowerMaxOS/HYPERMAX

OS/Enginuity code. Each script is saved in a separate folder that is named for
the version of code as shown here:

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 SolVe Desktop and Procedure Generator

9. The next step is downloading and installing PowerMax/HYPERMAX code to

your personal computer. To go to the Symmipedia home page, click the link
http://www.corkc4.isus.emc.com/wiki/index.php/Main_Page.

10. At the Symmipedia main page, locate the PowerMax/HYPERMAX/Enginuity

Information section. Click the link for the JFrog Artifactory. Click Log In in the
upper right corner of the web page. Enter the username csga and the
password cs123 and click Log In.

11. Click the Artifact Repository Browser button, and then expand the ga-code
and service-releases menus.

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SolVe Desktop and Procedure Generator

12. Scroll down and select the 5978.221.221 service-release and select
Download from the Actions drop down menu. To proceed, click Download.
Save the folder to the C: drive on your personal computer.

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 SolVe Desktop and Procedure Generator

Note: Before using EPG to generate a procedure for use with a customer
install, verify and download the code that is associated with the array being
installed. Notice that multiple versions of code are available. The desktop
version must match the version running on the storage system to successfully
generate a procedure using the EPG and Symmwin.

13. SymmWin is embedded in the array code. To install SymmWin on the personal
computer, extract the files and then double-click the executable application file
(in this lab, 5978-221-221).

14. To accept the license agreement, click I Agree.

15. In the Enginuity Setup Choose Components dialog, accept the defaults of
SymmWin and Enginuity Microcode Release, and click Next.

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SolVe Desktop and Procedure Generator

16. Accept the default location and click Install.

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 SolVe Desktop and Procedure Generator

17. Files are copied and the Welcome to Symmwin Installer Setup dialog is
displayed. Click Next.

18. More files are copied, and then an Installation Complete message is displayed.
Click Next.

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SolVe Desktop and Procedure Generator

19. To complete the installation, click Finish twice.

20. To test if SymmWin is installed properly, click the SymmWin shortcut on the
personal computer desktop.

21. In the login screen, to log in as User type CE, click the green checkmark.

22. SymmWin opens. Here you can confirm that the Desktop Mode version is
5978.221.221, for use with this lab.

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 SolVe Desktop and Procedure Generator

23. Close SymmWin for now. There are more steps that are required to run the
procedure generator in SymmWin. Earlier, the EPG installation wizard copied
different CreateProc.smp (script) files for each PowerMax/VMAX/Symmetrix
family into separate directories under C:\CreateProcedure\Script.

The appropriate CreateProc.smp file for this version of code must be manually
copied to the C:\EMC\Symmwin\bin directory.

Open File Explorer and copy CreateProc.smp from

C:\CreateProcedure\Script\5978_221_221 to
C:\EMC\SymmWin\bin.

24. Obtain a .bin file named LabBin.bin from your instructor. The .bin file is the
configuration file for the particular array, which is running the code that was
downloaded earlier (5978.221.221).

Copy the LabBin.bin file to the C:\EMC\SymmWin\user directory.

SymmWin automatically searches this directory for .bin files that match this
version of code. Note: In some versions of code, you copy the .bin file to the
\ucode directory.

25. Now that CreateProc.smp and the LabBin.bin are in the proper
directories under C:\EMC\SymmWin, SymmWin can be restarted. Remember
that the EPG must be run from within SymmWin.

26. Open SymmWin and log in as the User Type CE. Select Procedures and
choose Enter and Run a procedure. Type CreateProc in the Module name
field and run() in the Procedure field. Click Ok.

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SolVe Desktop and Procedure Generator

27. A Create Upgrade Procedure panel opens. The panel explains requirements
for some of the different procedures that can be generated. Read the Script
Information. Click OK.

28. Choose the type of activity. For this lab, choose the Verify VMAX Setup
Script and click OK.

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 SolVe Desktop and Procedure Generator

29. Select the appropriate model, and click OK. If you receive a warning that
states, "There is an updated Symmetrix ProcGen available for download.
Download latest ProcGen now?”, follow the prompts to download the latest
version.

30. Click No when asked if this system is being installed in a third-party rack.

31. Enter the array serial number and click Continue.

32. Select the appropriate PowerMaxOS level, choose Yes for question 2, and
click Continue.

33. Enter 12345678 in the Service Request # field, select No in the ESRS
Available field, and click OK to acknowledge the message. Choose ESRS
Gateway not installed at the site.

34. Enter today for the date in the Upgrade/Install Date field and click OK. Choose

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SolVe Desktop and Procedure Generator

No in the eNAS field and Yes in the eManagement field. Click the
Confirm\Update Information button.

35. To acknowledge the message, click OK. What is being added to the activity?

36. Click the Expand list of Issues button. Read and understand all the listed
issues. If you are satisfied that no issues require further action, click Close.

37. Check the Known Upgrade Issues confirmation box and click the OK to
Continue button.

38. The EPG asks for a file name of the document it generates. Enter Your
Name_Procedure_Today’s-Date, and click OK.

39. The EPG generates and opens a Microsoft Word document with the name you
specified, and also creates and opens a document with EMC Technical
Advisory (ETA) Warnings.

40. sA SimChk.log is displayed. According to this logfile, does this change require
a Solve Engine activity to be opened?

Close the logfile.

41. Back in SymmWin, in the Script Information panel, read the information
presented. Click OK.

42. Now you can choose to select another activity to generate a procedure for or
finish. Select Another Activity, and click OK. To acknowledge the message,
click OK.

43. At the “Please Select Upgrade Type” window panel, read the other
procedures that can be generated to familiarize yourself with the other
activities requiring use of the EPG.

44. Maximize (or open) your Procedure and the ETA Warnings documents. Read
both documents. Notice that there are checklists in the different sections of the
procedure. Be sure to read and understand each section and follow the steps
exactly as written. If you have any questions or concerns, you should discuss
with support personnel.

Locate the Materials List section. Other than the PowerMaxOS level, what are
the other Materials needed for this install?

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 SolVe Desktop and Procedure Generator

Are there any ETA Warnings that can cause Data Unavailability/Data Loss
(DUDL) situations?

Note the listing of KnowledgeBase (KB) Articles in the ETA Warnings

document under Information on Issues that may affect and help with your
activity. Search these articles using their Article ID on the support website.

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Obtaining Service Level Credentials

Obtaining Service Level Credentials

Scenario:

To familiarize the student with the process of obtaining a service level credential for
access to a PowerMax or VMAX All Flash array.

In this lab, you perform the following tasks:

 Log on to Central Manager and generate a service level credential

More References:
 PowerMax and VMAX All Flash Installation and Maintenance courseware,
System Installation module

Obtaining Service Level Credentials

1. Log on to Central Manager at http://slc.emc.com/psscm/.

2. Note: If you do not have an account with Central Manager, your manager must
submit an ART Request.

Mouse over the Credential Manager link, and select Request Credential.

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 Obtaining Service Level Credentials

3. To identify which system you are requesting a credential for, type in a serial
number (or partial serial number) in the search box. Click the Search button.
Note: The instructor provides the Serial Number.

4. After selecting a system, to choose the life of your credential, select a

Duration. Leave other fields at the default and click Create.

Note: To receive the token through email, check the Email Dispatch
Preferences box.

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Obtaining Service Level Credentials

5. The credential, which is used as a username, is created. The credential can be

copied to the clipboard or saved to a file using the available buttons.

6. Optional: Use any remaining lab time to further explore Central Manager. To
change your password, email your password, register or unregister your
phone, or display user type and activity level, click My Profile.

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 Obtaining Service Level Credentials

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Onsite Remote Service Access

Onsite Remote Service Access

Scenario:

Download and use the IP Switcher Tool, or manually connect to the Point of
Service (POS) ports.

In this lab, you perform the following tasks:

 Use the IP Switcher Tool to connect to the POS ports.
 Manually connect to the POS ports

More References:
 PowerMax and VMAX All Flash Installation and Maintenance courseware,
System Installation module
 Knowledge Base (KB) article 304284
 Customer Service Procedure (CSP) SYM-CSP-082

IP Switcher Tool Connection

1. Go to https://www.dell.com/support, search for, download, and unzip the IP
Switcher Tool into the folder of your choice.

2. Connect the red service cable to the service laptop Ethernet port.

3. Disable the wireless adapter (Wi-Fi) on the service laptop. To disable Wi-Fi, go
to Settings > Network and Internet > Wi-Fi.

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 Onsite Remote Service Access

4. Besides disabling Wi-Fi on the service laptop, some users are required to
disable and stop the Cisco AnyConnect Network Access Manager. To disable
the Network Access Manager, go to Computer Management > Services.

5. To connect to the system using the IP Switcher tool, double click the IP
Switcher Tool application file. Select the MMCS and IP Address, and enter
your SLC Credentials. Click the Connect to MMCS button. Remotely
Anywhere launches.

6. Once complete, be sure to log off of the MMCS, Disconnect from Remotely
Anywhere, Disconnect from IP Switcher, re-enable the wireless connection,
and restart any services that were stopped for the connection.

7. If the connection is not established, troubleshoot using the following steps:

 To verify connectivity, ping the MMCS IP address.

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Onsite Remote Service Access

 Verify that the service laptop IP address has been changed.

 If not, manually change the laptop IP address to:

– 172.16.255.252 (MMCS-1 front port connection)

– 172.17.255.252 (MMCS-1 rear port connection)
– For PowerMax 8000 systems, both IP addresses will work for either front or
back port connections
 Reconnect using IP Switcher Tool.

Manual Connection
If the IP Switcher Tool is not installed or otherwise unavailable, use a manual
connection.

1. Disable Wi-Fi, and stop Cisco services (if necessary). Connect red service
cable to service laptop.

2. Change the service laptop IPv4 address to 172.16.255.110 or 172.17.255.110

and the Subnet Mask to 255.255.0.0.

3. Launch a browser (Chrome, IE, and so on) and enter one of the following:

https://172.16.255.252:9519
https://172.16.255.253:9519

https://172.17.255.252:9519
https://172.17.255.253:9519

Remotely Anywhere launches. Login using your credential and password.

4. Remember to Disconnect from Remotely Anywhere, change your laptop IP

address back to DHCP, restart your Cisco services (if stopped), and enable
your Wi-Fi connection when complete. Note: EMCRemote can also be used
with manual connections, using the IP addresses shown previously (no port
9519 is necessary).

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 Perform an Install

Perform an Install

Scenario:

Perform a PowerMax or VMAX All Flash array installation.

In this lab, you perform the following tasks:

 Perform a PowerMax or VMAX All Flash installation using Simplified Symmwin.

More References:
 PowerMax and VMAX All Flash Installation and Maintenance courseware,
System Installation module
 EPG-generated procedure document
 Model specific Installation Guide
 KnowledgeBase (KB) Article 304108
 Credential and password for lab machine

Perform an Install
1. Obtain a credential and password from Central Manager
http://slc.emc.com/psscm. Log into the array using the credential and
password on the KVM (VMAX 950F only) or your service laptop. If you do not
have a Central Manager account, contact the instructor for a credential and
password for your lab system.

2. Obtain the following information from the instructor: PLEASE NOTE: This
information is specific to the lab equipment, and should not be used in a
customer install. Obtain this information from the Sales Order and or Service
Request for customer equipment.

 MMCS IP information

 eNAS IP information (if configured)

 eMgmt IP informantion (if configured)

If this information is not available for the lab, leave these fields blank. See KB
article 334829 for more customer install information.

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Perform an Install

3. To launch Simplified Symmwin, click the Simplified Symmwin button in the

Gadget box on the right. Note: If the AutoLogin feature is enabled, you are
logged directly into either Simplified Symmwin or SymmWin based on your
access level. If you are logged directly into Simplified Symmwin, go to the next
step. If you are logged into SymmWin, minimize the screen to display the
desktop, look for the Gadget box on the right, and click the Simplified
Symmwin button.

4. From the Site Info View Block, take note of the following:

System Model Code Level MMCS Id

5. From the System Management View Block, select Verify VMAX Setup and
follow the instructions.

6. Were there any issues present during the Cable check? If so, inform instructor.

7. Were there any issues during the Power Verification? If so, inform instructor.

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 Simplified Symmwin

Simplified Symmwin

Scenario:

To familiarize students with the Simplified Symmwin UI.

In this lab, you perform the following tasks:

 Log in to Simplified Symmwin and explore the menus and functions.

More References:
 PowerMax and VMAX All Flash Installation and Maintenance courseware,
Management module

Simplified Symmwin
1. Connect to your assigned system using the KVM (VMAX 950F only) or service
laptop using an Engineering credential and password that the instructor
provides and launch Simplified Symmwin.

What User and Role is displayed?

2. Which View Blocks (window panels) are displayed by default?

3. Expand the Site Note View Block to full screen and add a note. Simplified
SymmWin Lab <date> <your initials>. Here is a sample note. Once
complete, use the Restore icon to reduce the size of the Site Note View Block
so that it fits on the screen. Or, minimize it to remove it from the display. Note:
If you remove it and want to view Site Note again, click the Site Note button
on the lower left of the screen.

4. Expand the Tasks View Block to full screen. Task Actions differ based on User
and Role. Because Engineering credentials are used for this lab, there is an
option to Add a FRU. This option, among others may not be available based
on your personal User and Role credentials.
Note: Adding FRUs to the Tasks list is for lab purposes only, and should not
be done in customer environments.
Click Add to add a FRU for replacement. A FRU replacement script starts.

5. Select Director Power Supplies, and click Next.

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6. Choose any director power supply. This replacement is performed later in the
lab. Click Next.

7. Enter the following information:

 SR Number: 12345678

 SR Reason: “Your Name” Lab

 Limitations: None

To continue the script, click Next.

8. You should receive the following message:

Log File content is saved to the Windows clipboard on the array. In the array
Windows Task bar, open Notepad, Start > All Programs > Accessories >
Notepad. Notepad opens.

9. Use Ctrl-V to paste the content into Notepad.

a. What is the name of the logfile that was generated?

b. What is the part and serial number of the component?

c. This logfile should be saved and attached to the failed component

upon return. For lab purposes, close the notepad without saving.

10. Back at the script screen, click Next. The script continues and adds a task.
Click Close. You should see the task that you created in the list.

11. Return to the Tasks View Block. Minimize Tasks View Block.

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12. Open other View Blocks to answer the following questions:

a. What is the Spare Service Type in this system?

b. In which View Block did you locate this information?

c. What is the MMCS Id?

d. Which director board does this MMCS belong to?

e. Which View Block provides the Environmental Health Check script?

13. Run the Environmental Health Check from the appropriate View Block.

a. Which, if any test failed?

b. Report any issues to the instructor. Close the Summary Page.

14. Open the SolVe Diagrams. View a few of the diagrams. Close the diagrams.
Close the Solve Diagrams View Block.

15. Close Simplified Symmwin by clicking the X in the upper right corner of the
screen. When prompted, choose Leave this page.

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Gather Logfiles

Gather Logfiles

Scenario:

Practice obtaining log information from a PowerMax or VMAX All Flash array.

In this lab, you perform the following tasks:

 Gather audit logfile information using Solutions Enabler or Unisphere for
PowerMax
 Optional: Gather STP Data

More References:
 PowerMax and VMAX All Flash Installation and Maintenance courseware,
Management module

Gather Audit Logfile Information

1. If you prefer to use Unisphere for PowerMax to view an audit log and have a
Unisphere host available, go to Step 5.

2. Log into your assigned lab system using the KVM (VMAX 950F only) or your
service laptop. Open a Command Prompt.
NOTE: You can run cmd.exe from the Windows Start Menu, or press
<Windows-Key><R> then enter cmd.exe.

3. In the command prompt, enter the following commands (use the last three
digits of your lab system serial number in place of xxx):

 symcfg discover

 symaudit list -sid xxx > SE_audit.log

4. Open SE_audit.log, and use it to answer the questions beginning in Step 7.

Note: From the command prompt, type: notepad SE_audit.log.

5. Connect to Unisphere for PowerMax, and select your instructor assigned

storage array by its serial number.

6. Under the EVENTS tab, click Audit Log.

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7. What is the highest record number in the log?

8. List three different Application types found in the log.

1. __________________________________________________

2. __________________________________________________

3. __________________________________________________

9. List three different Action Code types found in the log.

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1. __________________________________________________

2. __________________________________________________

3. __________________________________________________

10. What is the date of the earliest (oldest) log entry?

11. To correlate the different types of Application types that perform different
Action Codes, review the logfile. When finished, close the logfile, and exit the
command prompt (type exit to close the command screen).

12. If using Unisphere for PowerMax, click a log entry, then click the more

information icon and review the additional information.

Optional: Gather STP Data

1. Log in to your assigned array, and double-click the ContainerServiceAccess
icon on the desktop.

2. Select vAPP Manager, then click Next.

3. Check the box next to “TOOLS-0” (or “TOOLS-1”), then click Next.

4. Once the TOOLS you selected is displayed, select it and click Connect.
Choose Yes to proceed.

5. From the DOWNLOAD tab, choose: Export log and data files > STP > Next
> (wait) > Select all files > Next > (wait) > YES > Save > Save. A .zip file is

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generated and saved to the service processor. Dell EMC Support uses this file
for troubleshooting.

6. What is the folder that the file is saved in?

To view the file location, click Open folder.

7. Close the Windows Explorer window by clicking the X in the upper right. Click
Finish to close the Export Log and data files window.

8. Close the vAPP Manager by clicking the X in the upper right. Close the
Container service Access session by clicking the X in the upper right.

9. Log off to close the remote session.

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Field Replaceable Units (FRUs)

Field Replaceable Units (FRUs)

Scenario:

This exercise provides opportunities for you to gain experience replacing various
PowerMax and VMAX All Flash Field Replaceable Units (FRUs) by running scripts
and following the procedures.

In this lab, you perform the following tasks:

 Lab Preparation
 Disk Drive
 System Interface Board (SIB)
 Director/DIMM
 Director Power Supply
 Matrix Interface Board Enclosure (MIBE)
 Front-end IO Module
 Director Fan
 Management Module (MM)
 MIBE Power Supply
 DAE Power Supply
 Standby Power Supply (SPS)
 Management Module Control Station (MMCS-1)
 DAE Fan
 Director Boot Drive
 NVMe IO Module
 Ethernet Switch
 DAE Link Control Card (LCC)
 Power Distribution Unit (PDU)
 Flash IO Module

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 Quad Small Form-Factor Pluggable (QSFP)

 Compression IO Module

More References:
 PowerMax and VMAX All Flash Installation and Maintenance courseware, Field
Replaceable Units module.

Lab Preparation
The following steps apply to all FRU replacement tasks:

1. Always follow proper Electrostatic Discharge (ESD) procedures. An ESD strap

must be worn during nonpower-related component replacements, and the field
service static dissipative mat must be used. Attach the clips of the static
dissipative mat and ESD wristband to any bare (unpainted) metal on the bay
you are servicing. Then place the wristband around your wrist with the metal
button against your skin.

CAUTION: Do not follow ESD practices when replacing power components,

such as PDUs, Power Supplies, Director Fans, and SPSs. A warning is
presented during the scripted replacement of power-related components
stating to not use ESD straps.

2. Perform a Health Check. For lab purposes, run a Health Check before the first
FRU replacement, and again after the last FRU replacement. Inform your
instructor if any alarms are presented.

Health checks should be performed before and after any maintenance activity.
The initial Health Check ensures that no error conditions exist that prohibit or
interfere with the maintenance activity. The post maintenance Health Check
ensures that the maintenance activity did not cause any errors or problems to
the system.

3. Log into your assigned PowerMax or VMAX All Flash array using an
Engineering credential and password that the instructor provides, and launch
Simplified Symmwin.

4. Locate and select the Tasks Block View. Click Add.

An RmaAddBadFru script starts. A list of different FRUs that can be replaced

on this array is displayed. The list of FRUs is compiled from the configuration

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file of the array. Each FRU has an associated script that must be run and
followed to replace the FRU. View the different FRU options in your array.
Click Cancel to abort the script.

For lab purposes, use the original components for replacements.

Disk Drive
1. Log into your assigned PowerMax or VMAX All Flash array and launch
Simplified Symmwin.

2. Locate and display the Task View Block. Click Add.

3. Locate the script that is associated with replacing a drive named either 24S-
DAE Drives (PowerMax), 25S-DAE Drives (VMAX 250F), or 120S-DAE
(VMAX 950F) depending on your assigned array.

Select your xxxS-DAE Drives, and click Next.

4. Choose any drive except for the one labeled (Spare). Click Next.

Enter the following information:

 SR Number: 12345678

 SR Reason: "Your Name" Lab

 Limitations: None

Click Next.

A message is displayed. Read it, and then go to the next step in this lab.

5. To retrieve the logfile, on the same array as Simplified Symmwin is running,

open Notepad.

6. Inside Notepad, press Ctrl-V to paste the contents of the Windows clipboard
into the notepad. Read the information presented.

7. From the information presented, answer the following questions:

What is the Component Name?

What is the Bay Name?

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What is the Bay Location?

For the purposes of this lab, close the notepad file without saving.

8. Inside Simplified Symmwin, click Next. The script continues, and a task is
added to the Tasks list.

Close the script window. Expand the Task View Block.

What is the Serial number of the drive?

9. Select the task that you created and click Run.

The script starts. Read each message and follow any directions that are given.

Click Next. The script continues.

What training is referenced at the beginning of the script?

Click Next.

Notice that the script steps are shown in the upper left corner of the script
view.

Also, notice that you have a time limit in which to complete this task before the
script times out. The time limit is displayed in the bottom-left corner of the
script window.

10. A link to animated instructions is displayed. Click the link animated

instructions – replace drive.

Inside the animation instructions window, the animation starts and loops. To
see how the animation responds, click the other buttons (Back + Pause, Back,
Pause, and Next + Pause).

When finished, close the animation window by clicking the X in the upper right
corner.

11. In this exercise, remove and replace the same drive.

Place a checkmark next to “Verify you are using the correct drive type:
…”

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The next step is selected.

12. Follow each step, and place a checkmark next to the step after completion of
that step.

Once you have completed all steps and placed checkmarks in the appropriate
locations, click Next.

13. The script progresses. A warning message regarding using the original drive
for the replacement is displayed. The warning is expected and can be ignored
for lab purposes. To proceed, click Yes.

The script goes into unattended mode. Click Close to close the script window.

System Interface Board (SIB)

1. Does your assigned lab machine have SIBs installed?

Why or why not?

Which components are the SIB ports connected to?

What is the function of these connections?

When removed from the system using the scripted procedure, is this function
disabled?

2. If SIBs are present in your lab system, choose one director and its associated
SIB to replace.

Which SIB did you choose?

Which director?

Which engine?

3. Log into your assigned array and launch Simplified Symmwin.

4. Add a task to replace a SIB. Choose the SIB you selected earlier. Click Next.

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Enter the following information:

 SR Number: 12345678

 SR Reason: "Your Name" SIB Replacement Lab

 Limitations: None

Click Next.

A message is displayed. Read the message, and then go to the next step in
the lab.

5. The script continues, and a task is added to the Tasks list.

To close the script window, click Close.

Expand the Tasks View Block.

6. Select the created task and click Run.

Read each message and follow any directions that are given to replace the
SIB.

Perform the replacement using the original SIB. Ignore any messages
regarding using the original component for lab purposes only.

Director/DIMM
Observe the following guidelines when handling memory modules:

 Never angle the memory module when seating it.

 Do not touch the components on the memory modules.
 Never stack, drop, or bend the memory module.
 Handle the memory module only at the edge.
 Always wear ESD heel straps or an ESD wrist strap and use a static dissipative
mat for component replacements.

1. Choose a director board for this lab exercise.

Which director board did you choose?

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2. Log into your assigned array and launch Simplified Symmwin.

3. Add a task to replace a director board. Choose the director board that you
selected earlier. Click Next.

Enter the following information:

 SR Number: 12345678

 SR Reason: "Your Name" Director Replacement Lab

 Limitations: None

4. The script continues, and a task is added to the Tasks list.

Read and respond to any warning messages that are displayed.

Expand the Task View Block.

5. Select the created task and click Run.

Read each message, and follow any directions that are given.

Click Next as required and when instructed, replace the director using the
original director board. Ignore any warnings regarding using the original
component for the replacement for lab purposes.

6. Add a task, and replace a DIMM card.

Director Power Supply

1. In the Simplified Symmwin lab earlier, you added a director power supply
replacement task. Run the replacement script from the task created.

2. Which power supply did you choose?

3. In which director is this power supply?

4. In which engine is this power supply?

Matrix Interface Board Enclosure (MIBE)

1. What is the function of the MIBE?

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2. Which array models and configurations contain MIBEs?

3. In which bay is the MIBE located?

4. How many ports are on each MIBE?

5. What are the MIBE ports connected to?

6. How many power supplies does each MIBE contain?

7. If available in your lab system, add a task to replace a MIBE and run the
replacement.

Which MIBE did you choose?

Front-end IO Module
1. How many front-end IO module slots are there in a director?

2. What is the function of the front-end IO module?

3. Are the front-end IO modules located in the front or rear of the cabinet?

4. If a front-end IO module fails, does the system go offline?

5. Add a task, and replace a front-end IO module.

Which IO module did you choose?

In which director and engine is the IO module installed?

How many ports are there on the IO module?

Director Fan
1. How many fans are there in a single PowerMax or VMAX All Flash engine?

2. Are the fans located in the front or rear of the cabinet?

3. Add a task, and replace a director fan.

Which fan did you choose?

In which director is the fan located?

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In which engine is the fan located?

What happened when you physically removed the fan?

Management Module (MM)

1. What is the main function of the Management Module?

2. How many Management Modules are located in an Engine?

3. Is the Management Module functionality disabled during the replacement?

4. Is the Management Module identical in PowerMax and VMAX All Flash

arrays?

5. Add a task, and replace a Management Module.

Are there Management Modules in your lab system?

If yes, choose one to replace. Which Management Module did you choose?

MIBE Power Supply

1. How many power supplies are there in a MIBE?

2. If a MIBE power supply fails, is the MIBE disabled?

3. If available in your lab system, add a task to replace the MIBE power supply
and run the replacement.

Which power supply from which MIBE did you choose?

DAE Power Supply

For this lab, familiarize yourself with the differences between arrays by performing
a replacement on a 24-drive DAE and a 25-drive DAE if available.

1. How many Drive Array Enclosures (DAE) are in your lab system?

What type of DAE is in your lab system?

2. How many power supplies are in the DAE?

3. Add a task, and replace the DAE power supply.

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Which DAE and power supply did you choose?

How long do you have to replace a power supply in the DAE?

Are the drives in this DAE still available and powered up?

Standby Power Supply (SPS)

1. How many SPSs are installed in your lab system?

2. Add a task, and replace an SPS.

3. When the Li-Ion SPS battery is pushed in and the position indicator is yellow,
what position is the battery in (Off, Parked, or Engaged)?

Management Module Control Station (MMCS)

1. In which bay is MMCS-1 installed?

2. When replacing MMCS-1, what is the state required of MMCS-2?

3. Using remote connectivity to MMCS-2, add a task to replace MMCS-1.

Perform the replacement using the original component.

DAE Fan
1. How many fans are there in a 120-drive DAE?

2. If available in your lab system, add a task to replace a DAE fan in a 120-drive
DAE and run the replacement.

Which fan did you choose?

Director Boot Drive

1. Add a task and replace the Director Boot Drive.

2. Did you have to remove the director when replacing the boot drive?

NVMe IO Module
1. Add a task, and replace an NVMe IO module.

2. Which NVMe IO module did you choose?

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3. In which director and engine is the IO module located?

Ethernet Switch
1. Add a task, and replace an Ethernet Switch.

2. What is cabled into port 4 of Ethernet Switch A?

3. What is cabled into port 4 of Ethernet Switch B?

4. When replacing an Ethernet switch, is communication halted?

DAE Link Control Card (LCC)

For this lab, familiarize yourself with the differences between arrays. Perform this
replacement on a 24-drive DAE (PowerMax), a 25-drive DAE (VMAX 250F), and a
120-drive DAE (VMAX 950F) if available.

1. Add a task, and replace a DAE LCC.

Which DAE did you choose?

2. Which director is this DAE cabled to?

Hint: Use the wiring diagrams provided in the script.

3. Which LCC did you choose?

Which type of DAE is present?

Where is the LCC located in this DAE?

Power Distribution Unit (PDU)

1. Add a task, and replace PDU A in a VMAX 950F system.

Warning: PDU B provides power to the KVM. If PDU B is chosen for a

replacement on a VMAX 950F, the KVM power cables have to be removed
and inserted into another power source during the script. Alternately, remote
connectivity to the system could be used to replace PDU B.

Flash IO Module
1. Add a task, and replace a Flash IO module.

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2. What is the purpose of a Flash IO module?

3. How many Flash IO modules are installed in your lab system?

4. What size are the Flash IO modules in your lab system?

QSFP Module
1. Add a task, and replace a SIB or MIBE Quad Small Form-Factor Pluggable
(QSFP).

2. Where is the QSFP located?

Compression IO Module
1. Add a task, and replace a Compression or a Compression and Deduplication
IO module.

2. In which slot is the module located?

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Simplified Symmwin Simulator

Simplified Symmwin Simulator

Scenario:

To install and use the Simplified Symmwin Simulator. Note: This desktop simulator
is for practice purposes only. Do not use the Simplified Symmwin Simulator in
customer environments.

In this lab, you perform the following tasks:

 Install and explore the Simplified Symmwin Simulator.
 Optional: Install VMAX 250F version.

More References:
 PowerMax and VMAX All Flash Installation and Maintenance courseware,
Upgrades and Additional Resources module

Simplified Symmwin Simulator

1. Go to SolVe Online https://solveonline.emc.com/solve/home. Click the
PowerMax and VMAX link.

2. Expand one of the PowerMax or VMAX All Flash dropdowns and choose
Partner and Internal Procedures. Locate and select Installing the
Simplified Symmwin Simulator and click Next.

3. Click the Hudson Simplified Symmwin Simulator (Zip File) link. For a
definition of Cypress and Hudson, go to the Symmipedia page here:
www.corkc4.isus.emc.com/wiki/index.php/Main_Page

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4. Download the .zip file, extract it, and double-click the simplified_desktop
application file.

5. The installation takes approximately two minutes. Various command windows

flash and display during the installation. Allow the installation to complete.
Once the installation is complete, you see the following screen. Click the

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Close button.

6. Launch the Simplified Symmwin Simulator by clicking the desktop icon.

7. Which View Blocks (windows) are open by default?

8. To expand the Site Info View Block, click the Site Info button. The window
now shares space with the Tasks and Site Note View Blocks. What model of
storage array is used for this simulation?

To return the window to button status, click the Minimize icon in the upper right
corner of the Site Info View Block.

9. To expand the Replacement Logs View Block, click the Replacement Logs
button. How many logs are available for review?

Choose one of the logfiles, and select Show Details. Review the information
provided in the logfile. Once complete, close the logfile and minimize the
Replacement Logs View Block.

10. From the Tasks View Block, locate and select the Part Type IO Module and

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click Run. Note: Close any windows regarding Call home files.

Start the simulation by clicking Next.

Place a checkmark in the roll on to zoom box and use the zoom feature to
view the component. Click Next to continue.

View the animation of the replacement procedure by choosing the Click here
to see animated instructions link. Once the animation is complete, close the
animation window.

Choose the Check all box and click Finish to complete the simulation.
Choose Close to continue. If any Call home pop-ups are displayed, close the
message box.

Feel free to experiment and view other replacement simulations.

11. Expand the Cabling Diagrams and System Management View Blocks. Which
View Block enables you to perform a Power Cabling Verification?

Note: More room is available to view these new windows by minimizing the
Site Note and Tasks View Blocks.

12. Expand the Environmental Reports View Block, and click Env Health Check.

To change the view of the report shown, use the buttons on the left of the
Environmental Reports View Block.

13. As time permits, continue to familiarize yourself with the Simplified Symmwin
Simulator. Once complete, close the Simulator.

VMAX 250F Simplified Symmwin Simulator

1. To install and use the VMAX 250F version, click the Simplified Symmwin
Simulator (Zip File) link.

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2. Follow the installation procedure as with the previous version. Note: All the
previous version files are overwritten with the new version files.

3. To launch the simulator, click the desktop icon.

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4. Notice that there are fewer replacement task simulations in the Tasks View
Block. There is, however, an extra button, Sample Script Animations. To
expand the Sample Script Animations, click the button. All animations that are
associated with VMAX 250F components are located here.

5. Choose and view the Remove DAE animation. Notice that this animation is
specific to the 25-drive DAE, available in the VMAX 250F only.

6. As time permits, experiment with this version of the simulator. Once complete,
close the simulator. To return to the previously installed version of Simplified
Symmwin Simulator, go to the proper location and reinstall.

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Summary

Summary

Lab Scenario Wrap-Up

This lab exercise included a PowerMax or VMAX All Flash installation and related
maintenance activities.

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 Summary

END OF LAB GUIDE

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