TOEFL Ibt Bulletin 2019-20

2019–2020 Information and Registration
Bulletin
for the TOEFL iBT ® Test
For up-to-date lists of test locations, institution codes

and other information, visit www.ets.org/toefl.
Policies in this Bulletin are in effect from July 2019 through June 2020 and are subject to change without notice.
Updated: December 2019
The TOEFL iBT ® Test

Please read this Bulletin carefully and completely before you take the TOEFL iBT® test. The contents, terms and condi-
tions of this Bulletin form a legally binding contract between you and ETS, and by registering for and/or taking the test,
you agree to be bound by these terms and conditions.
The TOEFL® Program does not operate, license, endorse or recommend any schools or study materials that claim to
prepare people for the test in a short time or that promise them high scores on the test. The TOEFL Program does not
endorse and is not responsible for the unauthorized activities of any independent enterprise that purports to offer local
services to facilitate registration for the test. The TOEFL Program assumes no liability for the failure to provide any
unauthorized services.
The policies and procedures explained in this Bulletin are effective only for the 2019-20 testing year and supersede
previous policies and procedures. The fees, terms and conditions in this Bulletin are subject to change without notice.
Always check the TOEFL website for the most up-to-date information.
Copyright © 2019 by Educational Testing Service. All rights reserved. ETS, the ETS logo, MEASURING THE POWER OF LEARNING, GRE, TOEFL and
TOEFL iBT are registered trademarks of Educational Testing Service (ETS) in the United States and other countries. IN ENGLISH WITH CONFIDENCE is
a trademark of ETS. Lexile is a registered trademark of MetaMetrics Inc. Other products, services and brand names mentioned are registered
trademarks of their respective owners.
Contents
General Information ........................................................ 5 On Test Day ..................................................................... 16
The TOEFL iBT Test .............................................................. 5 Before Going to the Test Center ......................................... 16
Computer Keyboard ............................................................ 5 Arrival Time ........................................................................ 16
Test Preparation ................................................................. 6 What to Bring to the Test Center ....................................... 16
Alternate Format Materials ......................................... 6 Identification (ID) Requirements ....................................... 17
Other Resources ................................................................. 6 ID Document Requirements ......................................... 17
Test Takers with Disabilities Primary ID Documents ................................................. 18
or Health-related Needs .................................................. 6 Supplemental ID Documents ....................................... 18
Unacceptable ID Documents ....................................... 19
Contact Information ........................................................ 7 Exceptions and Requirements...................................... 19
TOEFL Services .................................................................... 7 Multiple-part Names ................................................... 19
ETS Disability Services ......................................................... 7 Single Name................................................................. 19
Test Center Comments ....................................................... 8 Driver’s License Renewals ............................................ 19
Test Question Inquiries ....................................................... 8 U.S. Military ................................................................. 19
Test Preparation Resources ................................................ 8 Testing Outside Your Country of Citizenship/
U.S. Non-Citizen Testing Within the U.S................... 20
Registration Information ................................................. 9 Testing in Mainland China ........................................... 20
Registration Checklist ......................................................... 9 Testing in Hong Kong and Macau................................ 20
Your ETS Account ................................................................ 10 Testing in Taiwan......................................................... 20
Services Available Through Your Account .................... 10 Testing in the Phillipines .............................................. 20
How to Register .................................................................. 10 Testing in Bangladesh, India, Nigeria or Pakistan ....... 20
Online/Mobile App ....................................................... 10 Testing in Saudi Arabia ................................................ 20
By Phone ...................................................................... 10 Testing in United Arab Emirates .................................. 21
By Mail ......................................................................... 11 Testing in Canada ........................................................ 21
Important Things to Know When You Register ................... 11 Testing in European Union/Schengen Zone/Gulf
Important Identification Information ................................. 12 Co-operation Council (GCC) Arab Countries
Test Dates ........................................................................... 12 or Mercosur Countries ............................................. 21
Test Locations ..................................................................... 12 Test Takers 15 Years of Age and Younger ................... 21
Registration Deadlines ........................................................ 12 Unable to Meet ID Requirements ............................... 21
Choosing Score Recipients .................................................. 12 Questions About ID Documents ................................... 21
Fees .................................................................................. 13 Test Center Procedures and Regulations............................ 22
Fees for Additional Services ......................................... 13 General Guidelines....................................................... 22
Acceptable Forms of Payment ..................................... 13 Testing Room Guidelines ............................................. 22
Unacceptable Forms of Payment ................................. 13 ID Verification ..................................................................... 24
Paying by Electronic Check (e-check) ........................... 14 Personal Items .................................................................... 24
Paying by Paper Check or Money Order ...................... 14 Taking a Break/Leaving Your Seat ...................................... 25
Payment Policies .......................................................... 14 Dismissal from a Test Center .............................................. 25
How to Cancel or Reschedule Your Test ............................. 15 Canceling Scores ................................................................. 27
Test Fee Refunds ................................................................. 15 Cancellation/Rescheduling of a Test Administration.......... 26
Refunds for Payments by Credit/Debit Card, Test Question Inquiries ....................................................... 28
PayPal or eCheck ...................................................... 15 Reporting Suspicious Behavior ........................................... 28
Refunds for Payments by Check or Money Order ........ 15
Refund Policy for Test Takers in Korea ......................... 15
Test Re-take Policy .............................................................. 15
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Contents \ 3

Contents (continued)
Score Reporting ............................................................... 29 Confidentiality of Information ......................................... 37
Test Taker Score Report/Official Score Reports ................. 29 Privacy ................................................................................ 37
Score Report Posting and Mailing ....................................... 29 At the Test Center............................................................... 37
How to Interpret Your Scores ............................................. 30 Consent ............................................................................... 37
How to Reinstate Your Scores ............................................. 30 Purpose and Use of Personal Information
How to Order Additional Score Reports ............................. 30 and Photographs ............................................................. 37
Online/Mobile App ....................................................... 31 Disclosure ........................................................................... 38
Mail or Fax ................................................................... 31 Security and Retention ....................................................... 38
Processing Tips ............................................................. 31 Individual Rights ................................................................. 38
Scores Are Valid for 2 Years ......................................... 31 Score Information ............................................................... 39
How to Request a Score Review ......................................... 32
Score Validation .................................................................. 32 Institution Codes ............................................................ 40
Online Score Verification Services ...................................... 32
Terms and Conditions .................................................. 33 Department Codes .......................................................... 40
ETS Score Cancellation Policies ........................................... 34
Testing Irregularities .................................................... 35 Country and Region Codes .............................................. 41
Holding/Canceling Scores ............................................ 35
Identification Discrepancies ......................................... 36 Native Language Codes .................................................. 42
Misconduct .................................................................. 36
Plagiarism .................................................................... 36
Invalid Scores ............................................................... 36
Liability......................................................................... 36
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Contents \ 4

General Information
The TOEFL® test measures the ability of non-native The test you take may include extra questions in the
English speakers to communicate in English in an Reading or Listening section that do not count toward
academic setting. It accurately measures how well you your score. These questions are used to make scores
can read, listen, speak and write in English in a college comparable across test administrations, or they may be
or university classroom. new questions being used to determine how they will
function in an actual testing environment.
TOEFL scores are accepted by more than 10,000 institu-
tions and agencies around the world. More institutions Each section of the test has a time limit. If you finish a
accept TOEFL scores than scores from any other English- section early, you can go on to the next section, but you
language test, and over 35 million people have taken cannot go back to a section you have already completed
the test since it began in 1964. or for which time has been called. However, you can go
back to previous passages within the Reading section
All test centers are open to everyone who is properly during the time for that section.
registered, regardless of race, color, creed or national
origin (subject to U.S. sanctions and embargoes). There is a mandatory 10-minute break between the
Listening section and the Speaking section.
The TOEFL iBT Test
You should work quickly but carefully on the Listening
You will have 3 hours to complete the TOEFL iBT® test.
and Reading section questions. Some quetions are more
The test has 4 sections:
difficult than others, but try to answer every one to the
• Reading measures your ability to understand aca-
best of your ability. If you are not sure of the answer to
demic reading material written in English — 54-72
a question, make the best guess you can.
minutes; 30-40 questions
• Listening measures your ability to understand spo-
The questions in the Speaking and Writing sections are
ken English as it is used in colleges and universities
each separately timed. Try to answer every one of these
— 41-57 minutes; 28-39 questions
questions as completely as possible in the time allowed.
• Speaking measures your ability to speak English in Respond only on the assigned topic. If you respond on a
an academic context — 17 minutes; 4 tasks different topic, your response will not be scored.
• Writing measures your ability to write in English in a
way that is appropriate for college and university
course work — 50 minutes; 2 tasks Computer Keyboard
The TOEFL iBT test uses a standard English-language
The test is delivered via the internet at secure, ETS- (QWERTY) computer keyboard. QWERTY takes its name
approved test centers. It emphasizes integrated skills from the first 6 letters in the third row of the keyboard.
and helps you confirm that you are ready to communi- If you haven’t used this type of keyboard before, try to
cate your ideas about what you will read and listen to in practice on one before taking the test. At some test
English in your academic courses. Integrated tasks centers the common keyboard used in that location is
require you to combine more than one skill. You’ll be configured to QWERTY and a template is provided to
asked to: each test taker to help locate the few keys that are in a
• Read, listen, then speak in response to a different location.
question
• Listen and then speak in response to a question
• Read, listen, then write in response to a question
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl General Information \ 5

General Information (continued)
Test Preparation Test Takers with Disabilities or
• To familiarize you with the types of questions on Health-related Needs
the test, try the free practice test, available at
• Testing accommodations are available for test
www.ets.org/toefl/ibt/prepare/free_practice_test.
takers with disabilities or health-related needs who
• Prepare for the test with TOEFL® Practice Online,
meet ETS requirements. If you are requesting
the only practice test that simulates the TOEFL iBT
accommodations, you must have them approved
test experience by covering all 4 skills: reading, lis-
before you can register for the test.
tening, speaking, and writing. It offers targeted
• The 2019–20 Bulletin Supplement for Test Takers
practice to monitor progress and help confirm your
with Disabilities or Health-Related Needs contains
readiness for test day, and gives you scores and
contact information, a list of some of the accommo-
diagnostic feedback on your completed practice
dations ETS most frequently approves and provides,
test within 24 hours. See the various TOEFL Practice
and procedures for requesting them. The Supple-
Online products at www.ets.org/toefl/ibt/prepare.
ment should be used together with this Bulletin.
• Consider purchasing a TOEFL® Value Pack or other
• The Supplement and Bulletin can be downloaded at
test prep product at a discounted price when you
www.ets.org/toefl/ibt/about/bulletin.
register for the test. Value Packs include test prepa-
• See “Tips for Test Takers with Disabilities” at
ration materials, additional official score reports
www.ets.org/disabilities/tips.
and even discounts on future test registrations —
• To request a large-print copy of the Bulletin and
all at savings of up to 40%. You can also purchase
Supplement, contact ETS Disability Services. See
these products at a later date through your ETS
page 7 for contact information.
account.
• Access free practice questions from all 4 sections at
ww.ets.org/toefl/ibt/prepare/practice_sets.
• Find more free and priced test prep products at
www.ets.org/toefl/ibt/prepare.
Alternate Format Materials

If you need test preparation materials in an alternate
format, please contact ETS Disability Services. See
page 7 for contact information.
Other Resources
The TOEFL Program offers many other resources to help
you prepare for the test, including:
• Online prep and books
• The Official Guide to the TOEFL Test
• Official TOEFL iBT Tests with Audio
• TOEFL Practice Online
• TOEFL Value Packs
• TOEFL Test Prep Planner
• Study tips and practice questions
• TOEFL TV Channel on YouTube
• Meet the Study Group video series
• Inside the TOEFL Test video series
• Tips from English-language teachers
• TOEFL Facebook page
• TOEFL Sina Weibo page
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl General Information \ 6

Contact Information
There are various options available for you to contact us. Go to www.ets.org/toefl/contact to see the options that are
available in your location and what services they offer. From the drop-down menu, select the country or location where
you plan to take the test.
Use the information below to contact ETS for specific questions, or if your country/location is not listed on the Contact
web page. In email or other written correspondence, please include your full name, mailing address and phone number.
TOEFL® Services ETS Disability Services

Contact TOEFL Services for test registration-related Contact ETS Disability Services to obtain information
issues, and questions/issues regarding payment and and registration materials.
score reporting. Email
Email [email protected]
[email protected] Phone
Phone 1-866-387-8602 (Toll free for test takers in the U.S., U.S.
1-877-863-3546 (Toll free for test takers in the U.S., U.S. Virgin Islands, Puerto Rico and Canada)
Virgin Islands, Puerto Rico and Canada) +1-609-771-7780 (all other locations)
+1-609-771-7100 (all other locations) Monday–Friday 8:30am–5pm U.S. Eastern Time
September – May: Fax
Monday–Friday 8am–7:45pm U.S. Eastern Time, +1-609-771-7165
excluding U.S. holidays Mail
June – August ETS Disability Services
Monday–Friday 8am–5:45pm U.S. Eastern Time, PO Box 6054
excluding U.S. holidays Princeton, NJ 08541-6054 USA
Fax Website
+1-610-290-8972 See “Test Takers with Disabilities or Health-related
Mail Needs” at www.ets.org/toefl/ibt/register/disabilities
TOEFL Services
ETS
PO Box 6151
Princeton, NJ 08541-6151 USA
Courier/Delivery Service
TOEFL Services (25Q-310)
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08618-1426 USA
Website
www.ets.org/toefl/contact
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Contact Information \ 7

Contact Information (continued)
Test Center Comments Test Question Inquiries
If you have comments about the test center or the con- If you think there is an error in a test question and the
ditions when you took the test, please submit them to error affected your response, tell the test center admin-
ETS in writing by email, mail or fax. Provide all pertinent istrator as soon as you finish the test, send a letter, or
details, and include the name and address of the test send a fax. Your inquiry must be submitted or post-
center and the test date. Comments must be submitted marked no later than 2 days after you take the test.
or postmarked no later than 5 days after your test. Fax
Email +1-609-683-2600
[email protected] Mail
Fax TOEFL Test Question Inquiries
+1-609-771-7710 ETS
Mail Rosedale Road
ETS Princeton, NJ 08541-0001 USA
TOEFL iBT Complaints
MS 16-Z In your inquiry, state the name and address of the test
Rosedale Road center, the test date and name of the test, the question
Princeton, NJ 08541-6163 USA number and content of the question, if possible, and
the section of the test where it appeared.
Test Preparation Resources

Test preparation materials are available on the TOEFL
website at www.ets.org/toefl/ibt/prepare.
Phone
1-800-446-3319 (toll free for test takers in the U.S., U.S.
Virgin Islands, Puerto Rico and Canada)
+1-609-771-7243 (all other locations)
Monday-Friday, 8am–5pm U.S. Eastern Time
Fax
+1-609-683-2600
Mail
TOEFL Order Services
ETS
PO Box 6151
Princeton, NJ 08541-6151 USA
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Contact Information \ 8

Registration Information
Registration Checklist
There are several steps for you to consider before you register, while you prepare, and on the day you take the TOEFL
test. Use the information in the chart below to help you organize your testing strategy and gather all the information
you need to register, prepare for and take the test.
Note: The information below is for planning purposes only. It is important that you read and understand the Bulletin for
more detailed information about what you need to do before you take the TOEFL iBT test.
 Task Refer to
If you have a disability or health-related need that “Test Takers with Disabilities or Health-related Needs”
requires you to bring equipment, beverages or snacks on page 6.
into the testing room or to take extra or extended
breaks, follow the accommodation request procedure
outlined in the Bulletin Supplement for Test Takers
with Disabilities or Health-related Needs.
Review this Registration Bulletin.
Review the fees, payment methods, and cancellation “Fees” on page 13.
and rescheduling policies. “How to Cancel or Reschedule Your Test” on page 15.
Before you can register, you’ll need to create an ETS “Your ETS Account” on page 10.
account, if you don’t already have one. You can do this
online at www.ets.org/mytoefl or with the TOEFL offi-
cial app. Download the free app from the App Store or
Google Play.
Be sure that the spelling of the name you use when “Identification (ID) Requirements” beginning on
you register exactly matches the name printed on the page 17.
ID document you will bring to the test center. Read
the specific requirements for your location, if any, and
have your ID ready when you register for the test.
Register for the test. “Registration Deadlines” on page 12.
Review free test preparation resources and purchase “Test Preparation” on page 6.
test prep materials.
Review the procedures and regulations for test day. “On Test Day” beginning on page 16.
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Registration Information \ 9

Registration Information (continued)
Your ETS Account How to Register
Online or Via the TOEFL Official App No matter which registration method you use, read the
• You will need to create an ETS account, if you don’t following information in this Bulletin:
already have one. • “Important Things to Know When You Register” on
• You will create an account profile. Be sure to com- page 11
plete all the required sections; they are highlighted • “Your ETS Account” on page 10
with an asterisk (*). The information you provide
will be kept completely confidential. Online or Via the TOEFL Official App
• Provide the identifying information and answer the • Registration is available 24 hours a day, 7 days a
background questions. week.
• Create your user name and password, and select • See page 13 for information on payment methods
your security questions and answers. and policies.
• Confirm your profile — you’ll see a confirmation • Regular online registration closes 7 days before the
page showing all the information you submitted. test date. Late online registration closes 2 days
• Your account is not transferable. before the test date. For example, if the test date
• Once you enter your name and date of birth, you you want is on a Saturday, the last day you can
cannot change those fields. Make sure the infor- register is Thursday. If you register after the regular
mation you enter exactly matches the identification 7-day deadline, you will pay a late fee of US$40.
document you will bring with you to the test center. • Print your confirmation or note your appointment
• If you need to make a name change, contact TOEFL number in case you need it to contact us on or after
Services (see page 7) before you take the test. test day.
By Phone • Note: Test takers in Mainland China (not Taiwan,
• Your account will be created for you using the infor- Hong Kong or Macau) register at toefl.neea.cn.
mation you give us over the phone. • Some policies and procedures for China may differ
• Once your account has been created, you will be from those in this Bulletin.
sent an email that includes a user name and a tem-
porary password. By Phone
• Log in to your account using your user name and • You can register by phone using a credit/debit card,
the temporary password – you will be prompted to or an electronic check (e-check) in U.S. dollars. See
change your password. “Payment Policies” on page 13.
• Regular phone registration closes 7 full days before
Services Available Through Your Account the test date. Late phone registration closes at 5pm,
You will be able to: local test center time, on the day before your test
• register for the test appointment. If you register after the regular 7-day
• purchase test preparation products deadline, you will be charged a late fee of US$40.
• view your test appointment details • To take the test in the U.S., U.S. Virgin Islands,
• view scores and orders Puerto Rico or Canada, call +1-443-751-4862 or
• download and print a PDF copy of your test taker 1-800-GO-TOEFL (1-800-468-6335).
score report • If you are not a U.S. citizen and want to take the
• order score reports and other services test in the U.S., call +1-443-751-4862.
• update the information in your profile • For testing at any location outside the U.S., U.S. Vir-
• pay an outstanding balance gin Islands, Puerto Rico or Canada, contact the
Regional Registration Center (RRC) serving the
country or location where you plan to take the test.
See contact information for your location at
www.ets.org/toefl/contact.

• When you call, you will be given an appointment • If you are rescheduled, we will assign you a test
number. Be sure to write the number down in case date as close as possible to your choices. If you can-
you need it to contact TOEFL Services for any rea- not take the test on the assigned date, contact
son. You will also be given your test date, reporting TOEFL Services or the appropriate RRC within
time and the test center address. 24 hours after you receive confirmation of your
• If you want to designate score recipients when you new appointment. You will be able to reschedule
register, have the codes for the institutions ready one time without paying the reschedule fee.
when you call. Codes are available on the TOEFL • If you do not receive confirmation of your registra-
website. Check the registration form at tion, call the location where you mailed your form
www.ets.org/s/toefl/pdf/iBT_reg_form.pdf to see at least 3 full business days before the registration
what other information you will need when you call. deadline for your earliest test date choice.
By Mail Important Things to Know When

• You can register by mail with the test registration
form, which is available for download at You Register
www.ets.org/s/toefl/pdf/iBT_reg_form.pdf. • Information regarding test center availability is
• Enter all the information on the form. Be sure to subject to change. The most current information
indicate 2 test date/test center choices. regarding test centers, dates and other registration
• Include credit/debit card information, or a check or information is available through your ETS account,
money order in U.S. dollars. For more details, see either online or via the mobile app.
“Payment Policies” on page 14. • Not all test centers are open on all test dates.
• You can also use Western Union Quick PaySM – • When you select a date range and general location,
when you complete the form, use the following you will see a list of test centers in that area. If you
under “Pay To:” Company Name: Educational Test- are looking for a specific center that is not listed, try
ing Service; City Code: TOEFLPROGRAMNJ; Country: a different date range.
U.S.A. You must send the original receipt marked • During registration, you can select up to 4 free
“Agent’s Copy” with your form. Copies, facsimiles or score recipients. See “Choosing Score Recipients”
receipts marked “Customer’s Copy” will cannot be on page 12.
accepted. • Register early; test centers fill up quickly.
• Mail the completed form to the address shown on • Take the test as soon as possible so your scores will
the form, or to the appropriate RRC for your loca- be received in time to be considered with your
tion (see www.ets.org/toefl/contact). The form application(s). Score report posting dates are on the
must be received at least 4 weeks before your ear- website at www.ets.org/toefl/ibt/scores/get.
liest test date choice. • Registration is not transferable. You cannot let
• You will be assigned a test date, time and location someone else use your test appointment.
based on the information you provide on the form. • Walk-in registration is not available.
• If we cannot register you for one of the dates you • Return to your ETS account the day before your test
request, you will be scheduled for the next available to check your appointment details, either online or
test date unless you indicate on the form that you via the app. Changes may have been made, such as
do not want to be rescheduled. If you choose not to a different building or start time.
be rescheduled, your payment will be returned.

Important Identification (ID) Test Dates
Information The TOEFL iBT test is offered more than 50 times each
year. Test dates are available in your ETS account, either
• When you register, be sure that the name you use
online or via the mobile app. Not all test dates are avail-
exactly matches the name printed on the identifica-
able in all locations.
tion (ID) document you will bring to the test center.
If the information does not match, you may not be
able to take the test and your test fee will not be Test Locations
refunded. The most current information regarding test locations is
• ID requirements depend on where you plan to take in your ETS account, either online or via the mobile app.
the test and your citizenship. Select your testing Test centers are added frequently, and information on
location at www.ets.org/toefl/ibt/register/id for seat availability is subject to change without notice.
details. Make sure the ID you bring to the test
center is the same ID you use when you register for Registration Deadlines
the test. If you bring a different ID, you may not be
• Test centers can fill up quickly, so early registration
able to take the test and your test fee will not be
is recommended to get your preferred test location
refunded.
and date. Registration opens approximately 6
• If you have a multiple-part first/given name or a months before the test date.
multiple-part last/family name, enter it exactly as it
• Regular online registration closes 7 full days before
appears on the ID you will bring to the test center
the test date. Late online registration closes 2 days
(excluding accents and apostrophes). Enter your
before the test date. For example, if the test date
names so they read in the same order as they do on
you want is a Saturday, the last day you can register
your ID document. For example, if your first/given
is Thursday. If you register after the regular 7-day
name is “Jean Louis,” enter both names in the
deadline, you will be charged a late fee of US$40.
“First/Given Name(s)” field.
• If you have only a first/given name and do not have
a last/family name, or you have only a last/family Choosing Score Recipients
name and do not have a first/given name, enter • You can select up to 4 score recipients (the desig-
your name in the “Last/Family Name” field and nated institutions who will receive your scores) for
check the box near the field. free at any time until 10pm local test center time on
the day before your test appointment. After that
time, you will be charged a fee for sending score
reports.
• Recipients cannot be added, changed or deleted
after the 10pm deadline.
• Institution codes are available during registration
and on the website at www.toeflgoanywhere.com.
• You cannot select your score recipients at the test
center.
• Important: Please keep in mind that if you desig-
nate any institution or agency to receive your
scores, you will not be able to have your Writing
and/or your Speaking section re-scored through the
Score Review service.

Fees Acceptable Forms of Payment
Important Note: Be sure to check the TOEFL website to
The TOEFL iBT test fee varies by location. To find out
see if there are any payment method restrictions for
what the fee is where you plan to take the test, go to
your location. Accepted currencies and forms of pay-
the TOEFL website or the mobile app and select your
ment are subject to change without notice.
country or location.
• Credit/debit card — American Express®, Discover®,
JCB®, China Union Pay®, Diners Club®, MasterCard®
Fees for Additional Services
and VISA®. Any card branded with one of these card
Service Fee
logos can be used.
Late registration US$40
• When you select “Credit Card” as your payment
Rescheduling US$60 method, you have the option of paying in local cur-
Reinstatement of canceled US$20 rency instead of U.S. dollars in some locations. You
scores can change your selection at any time before you
Additional score reports (per US$20 finalize your order and process your payment. The
recipient) registration system will display available local cur-
Speaking or Writing section US$80 rencies and the credit/debit card types supported
score review for each. This option is available only for registra-
Speaking and Writing section US$160 tion online or via the mobile app.
score review • PayPal® account
• Electronic check (e-check) — drawn on a bank in the
Fees are subject to change without notice. The above United States, U.S. Virgin Islands, Puerto Rico or
amounts are inclusive of any Value Added or similar Canada, in U.S. dollars only. An e-check can be used
taxes that ETS is liable to pay. In jurisdictions where the to register online, via the mobile app, or by phone.
customer is required to account for any local taxes due, • Paper checks and money orders can be accepted in
the price remitted to ETS excludes those taxes. In those U.S dollars only.
circumstances, it is the sole responsibility of the test • Note: TOEFL Vouchers are available for purchase in
taker to pay those taxes to the local tax authority. ETS is local currency in some locations. If you have an
not responsible or liable for collecting and remitting issue with payment, see www.ets.org/toefl/con-
those taxes on your behalf. tact to find out if vouchers are available in your
location.
If your payment is declined by your bank or your card
provider, you will be charged a fee of US$20.
Unacceptable Forms of Payment
• Cash or demand drafts
• Post-dated checks
• Receipts for bank checks
• UNESCO coupons
• Paper checks or money orders in any currency other
than U.S. dollars

Paying by Electronic Check (e-check) Payment Policies
Provide the following information found at the bottom • Some policies and procedures for tests in Mainland
of your paper check: China (not Hong Kong, Macau or Taiwan) may differ
• Bank account number from those in this Bulletin.
• Bank (or American Banking Association) routing/ • Services may be withheld for non-payment of fees.
transit number If you do not submit the correct fee, your registra-
Your bank account may be debited the same day we tion form or order will be returned to you. Your
receive your request. You will not receive a canceled scores will not be released if a payment cannot be
check. When you pay with an e-check, you authorize processed for any reason.
ETS to make a one-time deduction from your checking • Do not send cash or demand drafts. Receipts for
or savings account. bank checks are not acceptable. UNESCO coupons
are not accepted at this time. Unless an e-check is
Paying by Paper Check or Money Order used, the actual negotiable check must be sent with
All payments by check or money order must: your request for service.
• Be made in full • ETS reserves the right to add, modify, or remove a
• Be dated within 90 days of the date of receipt (post- payment method at its own discretion and without
dated checks are not accepted) notice. All payments must be for the full amount
• Have the correct numeric and written payment due.
amount • All outstanding balances with ETS must be paid in
• Have the appropriate signature(s) full before you can register for any ETS test or order
• Be in U.S. dollars any service.
• Be made payable to ETS-TOEFL • Refunds of test fees are made in U.S. dollars only.
See “Test Fee Refunds” on the next page for more
The following information must be preprinted: information.
• Bank name and address
• Check or money order number
• Payer’s name and address
• Typewritten payer name and address in place of a
signature is not acceptable
You can also use Western Union Quick PaySM — when

you complete the form, use the following under “Pay
To:” Company Name: Educational Testing Service; City
Code: TOEFLPROGRAMNJ; Country: U.S.A. You must
send the original receipt marked “Agent’s Copy” with
your form. Copies, facsimiles or receipts marked “Cus-
tomer’s Copy” will not be accepted.

How to Cancel or Reschedule Refunds for Payments by Credit/Debit Card, PayPal
or e-check
Your Test Refunds are processed automatically when you cancel
If you need to reschedule or cancel your test appoint- your test appointment and are credited back to the
ment, you must do so at least 4 days before your test original credit/debit card, PayPal account or bank
date. For example, if your test appointment is on Satur- account.
day, you must reschedule or cancel by Tuesday. If we
don’t receive your request at least 4 days in advance, Refunds for Payments by Check or Money Order
your test fee will not be refunded. Test center staff can- Refunds are processed automatically. Allow 8 weeks
not make schedule changes. If you need to reschedule after your cancellation for your refund to be processed.
your test, you must provide:
• Your appointment number Refund Policy for Test Takers in Korea
• The exact name you used when you registered If you are taking the test in Korea, you have 7 days after
• The fee for rescheduling is US$60. The fee must be you register to receive a refund:
paid before you can register for a new test date.
• If you are testing in the U.S., U.S. Virgin Islands, Cancellation Date Refund Amount
Puerto Rico or Canada, you can use the online regis- 0-7 days after you register 100% test fee
tration system, the mobile app, or call +1-443-751- 8 days after you register — 50% test fee
4862 or 1-800-GO-TOEFL (1-800-468-6335) to 3 days before your test date
reschedule or cancel your test. Less than 3 days before your test None
• If you are testing at any location outside the U.S., date
U.S. Virgin Islands, Puerto Rico and Canada, you can
use the online registration system, the mobile app, If you paid a late fee when you registered, that amount
or call the appropriate Regional Registration Center will also be refunded.
(RRC) to reschedule or cancel your test appoint-
ment. Go to www.ets.org/toefl/contact to see Test Re-take Policy
contact information for your local RRC.
There is no limit to the number of times you can take
• Test appointments cannot be rescheduled or can-
the test, but you cannot take it more than once in a
celed by regular mail or by email.
3-day period. If you already have a test appointment,
you cannot register for another date that is within 3
Test Fee Refunds days of your existing appointment.
If you cancel your test appointment by the 4-day dead-
line, you will automatically receive a refund of 50% of
the test fee you paid. The remainder of your fee will be
retained by ETS to cover the cost of processing your reg-
istration and holding a seat for you at the test center.
Refunds are in U.S. dollars only. Cash refunds are not

available. No refund will be given if you could not take
the test because you did not follow proper registration
procedures or because you failed to present valid,
acceptable identification at the test center. Note: For
test takers in Korea, see specific refund policy later on
this page.

On Test Day
Before Going to the Test Center Arrival Time
Before you arrive at the test center, there are a number • You must arrive at the designated test center at
of important things you should do: least 30 minutes before your assigned start time,
• Verify your test location and reporting time — Test for the check-in process.
locations and reporting times can sometimes • If you arrive after your assigned start time, you may
change. Although every effort will be made to con- not be able to take the test, and your test fee will
tact you if there is a change, you should check your not be refunded. Be sure to allow yourself plenty of
ETS account either online or via the mobile app and time, regardless of any traffic congestion, road
view your appointment details 24 hours before your construction, bad weather, car accidents, poor
test. If there is a change (such as a different building directions, or anything else that may delay your
than originally scheduled), it will be updated in arrival.
your account. • Sometimes, weather conditions or other circum-
• Check your identification (ID) document — See stances beyond the control of ETS or the test center
“Identification (ID) Requirements” beginning on admininstrator may require a delayed start or the
page 17 to be sure your ID document will be rescheduling of your test.
accepted. You will not be admitted to the test cen-
ter without the proper documentation. Be sure the
What to Bring to the Test Center
name you used when you registered exactly
• Valid and acceptable identification that includes
matches the name on your ID document.
your name, signature, and photograph. Your ID will
• Review the general guidelines and the testing room
be checked before you are admitted. See “Identifi-
guidelines.
cation (ID) Requirements” beginning on the
• Dress comfortably and come prepared for varying
next page.
room temperatures. If you need to remove an item
• Personal items other than ID documents are not
of clothing during the test (such as a sweater), you
allowed in the testing room. Items you choose
will be instructed to place it in the storage area pro-
to bring to the test center may be inspected and/or
vided by the test center. If there is no storage area
confiscated.
available, the item can be hung on the back of your
chair. If you leave the testing room to go to the
storage area, this will be treated as an unscheduled
break, meaning you will be asked to sign out of and
sign back into the testing room, show your ID, etc.
Note: The test clock does not stop during any
unscheduled breaks.
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 16

On Test Day (continued)
Identification (ID) Requirements • Admission to the test center does not ensure that
the ID you provided is valid or that your scores will
You are responsible for bringing valid, acceptable identi-
be reported. All reported cases of questionable ID
fication (ID) each time you report to a test center. It’s
are subject to review and approval by the ETS Office
your responsibility to bring the correct documents and
of Testing Integrity. ETS reserves the right to with-
to make sure that they are up to date on test day.
hold and/or cancel your scores in the event that ID
requirements are not met.
Your ID requirements depend on where you plan to
take the test and your citizenship. Go to the TOEFL web- • If your ID document is not written in English-
site or the mobile app and select the country or location language letters and the test center administrator
where you plan to take the test. Please read the cannot read it, you may not be able to take the test
following specific sections for acceptable primary and and your test fee will not be refunded.
supplemental ID documents and any allowed exceptions • You may be required to show your ID and/or to sign
for your location. a test center log at various points throughout the
• You are responsible for ensuring that the name you test session, including before and after breaks.
use when you create your ETS account exactly • Your test fee will not be refunded if you are not
matches the name on the ID document you will able to take the test or if your scores are withheld
bring to the test center. If the names don’t match, or canceled because of invalid or unacceptable
you may not be able to take the test or your scores identification.
may be withheld and/or cancelled.
• If the test center administrator questions your ID, ID Document Requirements
you may be required to also provide supplemental With few exceptions, ID documents must meet all of
ID. If positive confirmation of your identity cannot the following requirements. Each ID document:
be made, you may not be able to take the test or • Must be an original document – photocopied docu-
your test scores may be withheld/cancelled. ments are not acceptable, and documents cannot
• You are encouraged to bring at least 2 forms of be presented on a phone or any other device
acceptable ID each time you report to a test center, • Must be a government-issued national/state/prov-
if you can. Prior admission to a test center based on ince identity card that is recognized by the country
a given ID document does not ensure that the same or location where you are a citizen or a permanent
document will still be considered acceptable – the resident
ID requirements may have changed. Test centers • Must be valid; expired documents (showing expira-
are not required to hold your seat if you leave to tion dates that have passed) are not acceptable
obtain acceptable identification. • Must show your full name; the first/given name and
the last/family name on your ID must exactly match
the name you used when you registered for the test
• Must include a recent photograph that clearly
matches your appearance
• Must show your signature – the name on your ID
and the signature name must match

See Exceptions and Requirements on the next page if: Supplemental ID Documents
• You have a multiple-part first/given name or a • You may be required to provide supplemental ID
multiple-part last/family name (for example, if the test center administrator questions your pri-
“Smith-Davis” or “Miller Thomas”) mary ID document and/or if your primary ID is
• You only have a first/given name and no last name, otherwise valid and acceptable but does not include
or you only have a last/family name and no first your full name, photograph, and signature. If you
name cannot provide a supplemental ID that shows your
• You are in the process of updating your driver’s signature, you can present 2 government-issued IDs
license with photographs, as long as they are in the same
• You are taking the test outside the location where name you used when you registered.
you are a citizen or permanent resident • Supplemental ID documents cannot be used to
• You are not a U.S. citizen and you are testing within resolve last/family name discrepancies. The
the U.S. last/family name on your primary ID must match
• You are testing in Mainland China, Hong Kong, the name you used when you registered.
Macau, the Philippines, Bangladesh, India, Nigeria,
Pakistan, Saudi Arabia, Taiwan, the United Arab The following documents are generally acceptable as
Emirates or Canada supplemental ID:
• You are testing in a European Union/Schengen • Government-issued ID card – including, but not
Zone/Gulf Cooperation Council (GCC) Arab country limited to, those listed under “Primary ID Docu-
or a Mercosur country ments” earlier in this section
• You are 15 years of age or younger • Student ID card
• You are in the U.S. military • Confirmation of identity letter from your educa-
• You have any questions about being able to meet tional institution. This letter must be typed or
the ID requirements printed on the original letterhead of the educational
institution you attend(ed) and, in addition to meet-
Primary ID Documents ing all of the ID document requirements that are
The following government-issued ID documents are listed earlier in this section, must include your date
acceptable for admission to a test center within the of birth and the date issued. Additionally, a school
country or location where you are a citizen or perma- official’s signature and the school seal must be pre-
nent resident: sent and both must overlap your photograph. Such
• Passport letters are valid for 1 year from the date issued.
• Passport Card – U.S. only, and must be accompa-
nied by a supplemental ID
• Driver’s license
• State or Province ID card – including those issued by
motor vehicle agencies
• National ID card
• Military ID card
If your primary ID does not include your signature, you

can also present a supplemental ID that includes your
photograph and signature, or a government-issued ID
with your photograph, as long as they are in the same
name you used when you registered.

Unacceptable ID Documents Single Name (No First/Given Name or No Last/Family
The following documents are not acceptable as primary Name)
or supplemental ID under any circumstances: If you only have a first/given name and no last/family
• Any document that is photocopied or expired name, or you only have a last/family name and no
• Any document presented at the test center on a first/given name, enter your name in the “Last/Family
phone or any other electronic device Name(s)” field and check the box near the field. As long
• Any document that does not show your first/given as the name in your account is exactly the same as the
name and your last/family name exactly the same name on your ID document, you will be able to take the
as the name you used when you registered test.
• International driver’s license
• Draft classification card Driver’s License Renewals
• International student ID If your driver’s license has expired, but you present it
• Credit/debit card of any kind along with your original Department of Public Safety
• Notary-prepared letter or document renewal certificate, these 2 documents together are
• Birth certificate acceptable if the names on both documents match
exactly. If a provisional driver’s license is issued in lieu
• Social Security card
of a renewal certificate, this will be accepted as a
• Employee ID card
primary document if it includes your photo, signature
• Any temporary ID – excluding driver’s license, Resi-
and an expiration date.
dent Card, and Employment Authorization Card
renewals
U.S. Military
• Diplomatic, consulate, or embassy ID card
• If your military ID does not include your signature,
• Any document that is not recognized by a govern-
you must present a supplemental ID.
ment agency
• If you are in the U.S. military, and the expiration of
your driver’s license has been extended or deferred
Exceptions and Requirements:
by the issuing state, the license can be used as
a supplemental ID along with your U.S. military ID.
Multiple-part Names
Depending on the state, the extension or deferral
• If the ID document you will bring to the test center
may consist of either a sticker affixed to the license
contains a multiple-part last/family name or a multi-
with the designation “military” printed in place of
ple-part first/given name (for example, Smith-Davis
an expiration date, or a separate document carried
or Miller Thomas), the name on your ID must ex-
with the license, usually with a notation that the
actly match the name you used when you regis-
driver’s license is valid until a specific time period
tered for the test, excluding accents and
after discharge from service.
apostrophes. Supplemental IDs cannot be used to
resolve last name discrepancies.

Testing Outside Your Location of Citizenship/ Testing in Mainland China (not Hong Kong, Macau or
U.S. Non-Citizen Testing Within the U.S. Taiwan)
• You must present a current, valid passport with • Residents of Mainland China must present a valid
your name, photograph, and signature as your Second Generation National Resident ID card as pri-
primary ID document, unless there is a specific mary ID. There can be no exceptions to this policy.
requirement or exception for your location. See According to relevant Chinese Laws, any Chinese cit-
www.ets.org/toefl/ibt/register/id for details. izen, regardless of age, can apply for an ID at the
• The first/given name and the last/family name on police station where the residency record is kept.
the ID you present at the test center must match • Residents of Taiwan must present a Travel Permit
the name in your ETS account. to Mainland China.
• If you are not a U.S. Citizen and you are testing • Residents of Hong Kong and Macau must present a
within the U.S., you must present a passport that current, valid passport or citizenship card.
meets all of the ID document requirements listed • Citizens of all other countries and locations must
earlier in this section. present a current, valid passport.
• If your passport is not written in English-language
letters, you must also present at least 1 document Testing in Hong Kong and Macau
listed under Supplemental ID Documents earlier in • Residents of Mainland China must present a valid
this section. This document must also contain your Hong Kong-Macau Travel Permit.
name, a recent, recognizable photo, and be written • Citizens of all other countries and locations must
in English. If you do not have a supplemental ID or present a current, valid passport.
the test center staff cannot read the language in
which your ID is written, you may not be able to Testing in Taiwan
take the test and your test fee will not be refunded. • Residents of Mainland China must present a valid
• A diplomatic or embassy ID cannot be used as your Travel Permit.
primary ID instead of a passport. • Citizens of all other countries and locations must
• The following documents can be used instead of present a current, valid passport.
a passport if presented along with at least 1 of the
documents listed under Primary or Supplemental ID Testing in the Philippines
Documents earlier in this section. You may present a Social Security System ID card issued
o Permanent Resident Card/Resident Alien Card by the Republic of the Philippines that includes your
o Temporary Resident Card name, photograph and signature, along with an
o Employment Authorization Card acceptable supplemental ID.
o Mexican Border Crossing Card – this form of ID
can be accepted only at test centers within 25 Testing in Bangladesh, India, Nigeria or Pakistan
miles of the Mexican border You must present a current, valid passport with your
name, photograph and signature as your primary ID.
There can be no exceptions to this policy.
Testing in Saudi Arabia

If you are working in Saudi Arabia and are not a citizen,
you may use your employer-sponsored Iqama Resi-
dence ID along with a supplemental ID with name,
photograph and signature.

Testing in United Arab Emirates Test Takers 15 Years of Age and Younger
• A government-issued passport is required if you are • If you are age 15 or younger when you take the
taking the test in a country or location where you test, we suggest you be accompanied by a parent or
are not a citizen. other authorized adult age 18 or older, who will be
• You may present your government-issued Emirates required to complete and sign a release form at the
Identity Card, driver’s license, or military ID card. test center.
• Both you and the parent or authorized person must
Testing in Canada present valid, acceptable ID, or you will not be able
• If you are taking the test in Canada and are not a to take the test. If you think you may not be able to
Canadian citizen, you must present a valid, current meet the ID requirements, contact the Office of
passport, if possible. Testing Integrity before you register for the test.
• If you cannot present a passport, you can present
either of the following documents. Unable to Meet ID Requirements
o Record of Landing/Permanent Resident Card If you have been granted political asylum, have refugee
o Notice of Decision or Refugee Protection Claim- status, or are otherwise unable to meet the identifica-
ant Document tion requirements, you must contact the ETS Office of
o If your alternative document is missing your Testing Integrity (OTI) at least 7 days before you regis-
photograph or signature, you must also present ter for the test. You will need to receive approval from
a supplemental ID in the same name you used OTI before you can register. You should also be pre-
when you registered, such as a driver’s license, pared to submit any requested documents to OTI for
student ID card, letter of identity from a school review prior to receiving approval. If you do not contact
or sponsoring agency or a Canadian Health Card OTI before you register, and as a result you are not per-
mitted to take the test or your test scores are withheld,
Testing in European Union/Schengen Zone/Gulf your test fee will not be refunded.
Cooperation Council (GCC) Arab Countries or Email: [email protected]
Mercosur Countries Phone: 1-800-750-6991 (toll free for test takers in the
If you are testing in a European Union, Schengen Zone, U.S., U.S. Virgin Islands, Puerto Rico, and Canada)
Arab States of the Gulf (GCC), or Mercosur country +1-609-406-5430 (all other locations)
other than the one where you live, you can use your Monday – Friday 7:30am-5:30pm U.S. Eastern time, ex-
valid national or European identity card, if you have cept U.S. holidays
one. The card must include your name, a recognizable Fax: +1-609-406-9709
photograph, your date of birth and your signature. If
this ID does not contain all of these items, you will be Questions About ID Documents
required to present a supplemental ID. For general questions about acceptable ID, call TOEFL
Services at:
1-877-863-3546 (toll free for test takers in the U.S., U.S.
Virgin Islands, Puerto Rico, and Canada)
+1-609-771-7100 (all other locations)

Test Center Procedures and • If you fail to follow the instructions of test center
staff, you will not be permitted to test and your test
Regulations fee will not be refunded. Any violation of these pro-
General Guidelines cedures during the test or during breaks may result
By submitting your registration for a TOEFL iBT test, you in your dismissal from the test center, cancellation
agree to follow all procedures and policies in this Bulle- of your test scores, and/or banning you from future
tin, on the TOEFL website, or communicated to you at ETS tests.
the test center. • Discussion or sharing of test content or answers is
• Test center staff cannot help you with schedule prohibited – this includes during the test session,
changes. during breaks, and after the test is completed.
• Test-related information written on clothing,
shoes, ID documents, or on any parts of the body Testing Room Guidelines
is prohibited. • You will be required to read and sign a confidential-
• Report to the test center at least 30 minutes before ity agreement at the test center. If you do not sign
your assigned start time, for the check-in process. If the agreement, you cannot take the test and your
you arrive late, you may not be able to take the test test fee will not be refunded.
and your test fee will not be refunded. • You may be required to sign a test center log
• Your photograph will be taken and displayed at your before and after the test and any time you leave or
testing station and on your score report. Be sure the re-enter the testing room.
correct photo is displayed at your assigned station. • The test administrator will assign you a seat.
• Test takers are subject to videotaping, photo- • If you need to leave your seat at any time, raise
graphing, signature comparison and other forms of your hand; timing of your test will not stop.
ID comparison. ETS reserves the right to ensure the • You must have the test center administrator’s per-
security of test content by using electronic scanning mission to leave the room during the test. Any lost
devices (for example, hand-held metal detectors/ time cannot be made up.
wands). If you refuse to participate in these security • Once the recorded portion has begun, it cannot be
measures, you will not be permitted to test and stopped. Breaks should not be taken during these
your test fee will not be refunded. times.
• You are required to remain in the test center build- • You must answer at least 1 question each in the
ing. It is your responsibility to ask the test center Reading and Listening sections, respond to at least 1
administrator for permission to leave the test speaking task, and write at least 1 essay to receive
center vicinity — for example, to go to the nearest scores for the test.
restroom. If you leave the test center without per-
mission, you may be dismissed, your scores may be
canceled, and your test fee will not be refunded.
• Friends or relatives who accompany you to the test
center are not allowed to wait in the test center or
be in contact with you while you are taking the test
or during breaks, unless you are a test taker age 15
or younger. Except for ETS-authorized observers,
visitors are not allowed in the vicinity of the testing
room while a test session is in progress.

• If at any time during the test you have a problem • The maximum time for the untimed sections before
with your computer or need a test center staff the test is 30 minutes. The purpose of the untimed
member for any reason, raise your hand. sections is for you to become familiar with infor-
• If a technical issue prevents you from completing mation that will make your testing experience as
the test, immediately notify your test center admin- user friendly as possible. The time allowed for the
istrator and contact TOEFL Services to reschedule. untimed sections should not be used for any other
• The test center administrator will provide you with purpose. The test center administrator is authorized
pencils and scratch paper. You can’t request more to dismiss you from the testing room if you fail to
scratch paper until you have used and returned all follow directions, and this will be reported to ETS.
the pages you initially received. You may not bring
your own scratch paper to the test, remove scratch ETS and the TOEFL Program reserve the right to take
paper or a piece of scratch paper from the testing appropriate action and/or notify appropriate authorities
room for any purpose at any time, and you may not including, but not limited to law enforcement, if a test
write on anything other than the scratch paper pro- taker responds in a threatening or disturbing way to an
vided (for example, the computer, workstation, or essay or speaking question or communicates with ETS
your ID document). The scratch paper is provided to or other individuals either verbally or in writing in a
help you for appropriate note taking during the threatening or disturbing manner, or by using profanity.
timed sections of the test. Scratch paper is not to be
used before the test, during untimed sections of the ID Verification
test, or during breaks. At the end of the test ses- In addition to your required ID document, verification at
sion, you will be required to return all scratch the test center may include:
paper, in its entirety, to the test administrator. If
• Photographing/video surveillance
you are observed using any document or unauthor-
• Fingerprinting/thumbprinting
ized paper other than the scratch paper distributed
• Signature comparison
by the test administrator, it will be confiscated.
• Electronic detection scanning devices such as hand-
• The test session will be actively monitored by test
held metal detectors/wands
center staff. This includes staff walking around and
• Biometric voice and photo identification
entering and leaving the testing room. ETS respects
your privacy and has implemented procedures to • Other forms of electronic confirmation
ensure the check-in process is handled in a respect-
ful manner. ETS reserves the right to ensure the If you refuse to participate in any of these verification
security of the test by using electronic scanning de- activities, you may not be permitted to take the test
vices such as hand-held metal detector wands, and and your test fee will not be refunded.
may employ additional security measures such as
visual inspection for unauthorized testing aids or
wearable technology. You should be prepared to
undergo these measures – failure to comply may
result in your dismissal from the test center, and
your test fee will not be refunded.

Personal Items • You may be asked to empty your pockets, raise your
• Personal items other than ID documents are not pant legs above your ankles, and/or pull your
allowed in the testing room. This includes phones, sleeves above your wrists for visual inspection. Such
tablets, watches and any other electronic, record- inspections are routine before each entry into the
ing, listening, scanning or photographic devices. If testing room. You may request that the inspections
you are seen using or accessing a device and/or be performed by a staff member of the same gen-
transmitting data, including but not limited to text der as you and/or in an area sheltered from the view
messaging, email, and photographs, your device of other people – test center staff will make every
may be inspected and/or confiscated. If you bring a effort to accommodate such requests, but ETS
phone with you to the test center, it must be turned cannot guarantee that all test centers will have the
off. You may not access your phone or other device- necessary staff and space available. To request a
during the test session or during breaks to check screening done in private and/or by a staff member
messages, make a call, or check the time. of the same gender as you, contact ETS at
• To ensure unauthorized items are not brought into [email protected] or by phone at 1-800-750-6991
the testing room, visual inspection of clothing, foot- (for test takers in U.S., U.S. Virgin Islands, Puerto
wear and ID may also be conducted. You may be Rico and Canada) or +1-609-406-5430 (all other
required to remove your eyeglasses for close visual locations).
inspection. The inspection takes a few seconds and • Jewelry is prohibited except wedding and engage-
will be done at check-in and when you return from ment rings. Do not wear other jewelry to the test
breaks. Unless an inspection is required, removal of center.
footwear in the testing room is prohibited. • Clothing and other personal items, including but not
limited to any hair accessories, neckties, bow-ties,
hats, scarves, jackets, and outerwear, are subject to
inspection. It is best not to wear items such as tie
clips, cuff links, clips, combs, barrettes, headbands
or other hair accessories, as you may be prohibited
from wearing them in the testing room.
• Before the test, you will receive instructions from
test center staff regarding where to store personal
items. You will not have access to your personal
items during the test session except for food, non-
alcoholic beverages and medication, which can be
accessed during a break. Food and beverages are
allowed in the testing room only if approved as a
testing accommodation. Any personal item you
bring into the testing room may be confiscated by
test center staff.
• Test administrators are not permitted to collect or
hold phones, watches, or any other devices.
• Test centers and ETS assume no responsibility
for personal items, including watches, jewelry, or
devices, that you choose to bring to the test center.

Taking a Break/ Dismissal from a Test Center
Leaving Your Seat The test center administrator is authorized to dismiss
you from the test center, and/or your scores may be
• There is a mandatory 10-minute break between the
withheld and ultimately canceled, for any action that
Listening section and the Speaking section. If you
violates any of the policies and procedures contained in
exceed the break time, you may be dismissed from
this Bulletin, on the TOEFL website, or communicated to
the test center or your scores may be canceled. You
you at the test center. If you are dismissed for a viola-
may not leave the immediate area of the testing
tion, your test fee will not be refunded. Violations
room or the test center building without permission
include, but are not limited to, the following:
during the test or during a break.
• Taking or attempting to take the test or part of the
• If you must leave your seat at any time other than
test for someone else, or having or attempting to
the break, raise your hand. The test clock will not
have someone else take the test or part of the test
stop. If you leave the testing room, you will need to
for you.
show your ID when you leave and when you return.
• Failing to provide acceptable identification as
Do not leave the immediate area of the testing
described in this Bulletin, including refusing to allow
room or the test center building without permission
your photograph to be taken.
during the test or during breaks.
• Obtaining improper access to test content, a part of
• You will not have access to your phone or any other
the test, or information about the test. This includes
electronic device during the test or during breaks.
having test questions or answers in advance of the
• You cannot use the scratch paper provided or notes
test administration and bringing pre-knowledge of
of any kind to prepare your essay at the beginning
any test information into the test center in any
of the test or during breaks.
form, including but not limited to ID documents,
prohibited devices and any other item used as an
aid in connection with the test.
• Using or having any prohibited item or device in
your possession in the test center or testing room –
see “Personal Items” on page 24.
• Using any object as an aid in connection with the
test including, without limitation, phones, tablets,
watches, pens, scan pens or other scanning devices,
calculators, books, pamphlets, notes, unauthorized
scratch paper, rulers, highlighter pens, dictionaries,
test preparation materials, translators, and any
electronic, scanning, listening, recording, photo-
graphic or wearable device.

• Creating a disturbance – disruptive behavior in any • Smoking in the test center (including e-cigarettes)
form will not be tolerated. The test center adminis- or bringing food and beverages into the testing
trator has sole discretion in determining what room, except when approved as a testing accom-
constitutes disruptive behavior. modation.
• Attempting to give or receive assistance – commu- • Bringing a weapon or firearm into the test center.
nication in any form is not permitted during the test • Leaving the test center vicinity without permission
session. Discussion or sharing of test questions or during the test or during breaks
answers is prohibited during the test session, during • Taking excessive or extended unscheduled breaks
breaks, and after the test is completed, including during the test – test administrators are required to
communication via text messages, email or photo- strictly monitor unscheduled breaks and report test
graphs. takers who take excessive or extended breaks.
• Using the break or delaying the start of the Speak- • Referring to, looking through or working on any test
ing section to prepare your responses, or receiving or test section when not authorized to do so, or
assistance responding to the Speaking questions. working after time has been called.
• Using the scratch paper provided or notes of any • Failing to follow any of the test administration
kind to prepare your essay during breaks. regulations contained in this Bulletin, on the TOEFL
• Removing or attempting to remove test content website, given by the test administrator, or speci-
from the test center – under no circumstances may fied in any test materials
test content or any part of the test content be • ETS and the TOEFL Program reserve the right to
removed, reproduced, transmitted and/or disclosed take any and all actions — including, but not limited
by any means (for example, hard copy, verbally, to, barring you from future testing and/or withhold-
electronically) to any person or entity. ing or canceling your scores — for failure to comply
• Tampering with a computer. with test administration regulations or the test cen-
• Attempting to remove scratch paper or a piece of ter administrator’s directions. If your scores are
scratch paper from the testing room or using canceled, they will not be reported, and your test
scratch paper before the test, during the untimed fee will not be refunded.
sections, or during breaks. • Reports of cheating or fraud will be investigated
thoroughly, and offenders may be prosecuted to
the full extent of the applicable laws.

Canceling Scores Unless ETS or the TOEFL Program cancels a test admin-
istration at a given test center, it will be conducted as
At the end of the test, you have the option to either
scheduled, barring circumstances preventing prior noti-
have your scores reported or cancel them.
fication of cancellation, such as a natural disaster or a
• If you choose to have your scores reported, they
terrorist act. If you miss a test administration that has
become part of your record and will be reported to
not been officially canceled, you will be considered ab-
you and any score recipients you designated. Once
sent and will not receive a refund or credit of any kind.
you choose to report your scores, they cannot
• If your appointment is rescheduled by ETS before
be canceled.
you take the test, you can select a different test
• If you choose to cancel your scores, they will not
date and will not be charged the rescheduling fee.
be reported to you or to any score recipients. You
• If you travel to the test center and find out that the
will not receive a refund if you cancel your scores.
testing session has been canceled by ETS, you can
See “How to Reinstate Your Scores” on page 29 if
reschedule your test at no charge or receive a full
you cancel and then change your mind.
refund. Refunds are in U.S. dollars only.
• If you take the test and your scores are canceled by
Cancellation/Rescheduling of a ETS, ETS will determine, at its sole discretion,
whether or not you are eligible to re-test at no
Test Administration charge or to receive a refund.
If it becomes necessary for ETS or the TOEFL Program to • If ETS cancels a test administration or cancels scores
cancel a test administration for reasons beyond its after you take the test, and you have incurred travel
control including, without limitation, severe weather costs to get to the test center, you may be eligible
conditions, natural disasters such as a flood or a fire, for reimbursement of reasonable and documented
terrorist acts, acts of vandalism, hazardous conditions at travel expenses, for yourself only, within 30 days of
the test center, or some other event, a cancellation your test date.
announcement will be posted as soon as possible on the
TOEFL website at www. ets.org/toefl. Fees that you When you contact TOEFL Services, have the appropriate
paid will be transferred to a new test appointment. It is receipts available and be prepared to provide the fol-
important that you keep the contact information in lowing information:
your ETS account up to date, especially your phone • Name
number and email address, so you can be contacted • Date of birth
quickly if needed. • Mailing address
• Daytime phone number
• Email address
• Original test date
• TOEFL appointment number
• A description of the problem

Test Question Inquiries Reporting Suspicious Behavior
Language specialists prepare TOEFL test questions fol- ETS takes test security very seriously. Although TOEFL
lowing very careful, standardized procedures developed tests are administered under strict supervision and
to ensure that all test material is of consistently high security measures, testing irregularities can still occur.
quality. Each question is reviewed by several members Please contact ETS as soon as possible after the test to
of the ETS staff. The TOEFL Committee of Examiners report any irregular behavior you observe — for exam-
(COE), an independent group of professionals in the ple, if you see someone copying from another test
fields of linguistics, language testing and language taker, taking a test or part of a test for someone else,
teaching that reports to the TOEFL Board of Trustees, having access to test questions or answers before the
establishes overall guidelines for test content and test test session, or using notes or unauthorized aids. Any
specifications. information you report will be held in the strictest confi-
dence. Reports of cheating or fraud will be investigated
After new test questions have been reviewed and thoroughly and offenders may be prosecuted to the full
revised as needed, they are selectively used in trial situ- extent of the law.
ations and then assembled into tests. The tests are then Email: [email protected]
reviewed using established ETS and TOEFL procedures Phone: 1-800-353-8570 – toll free for test takers in the
to ensure that all possible versions of the test are free U.S., U.S. Territories, and Canada
of cultural bias, and statistical analyses of each question +1-609-406-5430 – all other locations
ensure that all items provide the appropriate measure- Fax: +1-609-406-9709
ment information.
Although ETS employs extensive quality control checks

throughout the development of test questions and the
preparation of final tests, typographical errors or flaws
in questions can still occur. If you suspect a problem
and want to question a test item for any reason, notify
the test center administrator before you leave the test
center, or contact ETS as shown below. Your inquiry
must be received or postmarked no later than 5 days
after you take the test.
Fax: +1-609-683-2600
Mail: MS 42N-208, TOEFL Test Question Inquiries
ETS, Rosedale Road
Princeton, NJ 08541-0001, USA
Please include the following information:
• Name of the test
• Test date
• Name of the test center
• Section of the test
• Question number, if possible

Score Reporting
Test Taker Score Report/Official Score Report Posting
Score Reports and Mailing
Your TOEFL iBT test fee entitles you to: Scores are posted online approximately 6 days after you
• Your scores posted to your ETS account, both online take the test. If you provided a valid email address dur-
and via the mobile app. If you need a paper copy of ing registration, you will receive an email letting you
your scores, select that option when you register or know when your scores are available.
at any time until 10pm, local test center time, on
the day before you take the test. The PDF version of your test taker score report will be
• All score reports now include MyBest™ scores along available within 8 days after your test.
with the traditional scores from your selected test
date. This feature combines your best scores for Once your scores are available, log in to your account
each section from all your valid TOEFL iBT scores online or via the mobile app. If you’re online, select
from the last 2 years, allowing you to show your View Scores on your Home page. For the app, tap the
best performance in each skill area. Scores tab at the bottom of the Home screen. See the
• Access to a PDF of your test taker score report list of dates on the TOEFL website for an estimated date
that you can download and print. Note: This service when you will be able to see your scores.
is currently not available for tests taken in China.
• Up to 4 official score reports that ETS will send to Note: Official score reports will be sent to your desig-
the institutions or agencies you designate. You can nated recipients within 11 days after your test – or
add, delete or change score recipients until 10pm, sooner, depending on what score delivery method each
local test center time, on the day before your test. specific institution uses. However, if we mail the score
After 10pm, you will be charged a fee for each score report, keep in mind that ETS has no control over mail
report sent. Recipients cannot be added, changed delivery to various locations around the world. Allow
or deleted after the 10pm deadline. Keep in mind another 7-10 days for mail delivery in the U.S., and 4-6
that if you designate any institution or agency to weeks for mail delivery to other locations. For infor-
receive your scores, you will not be able to have mation specific to your postal system, contact your post
your Writing and/or Speaking section rescored office for an estimated arrival time for mail from
through the Score Review service. the U.S.
For a fee, you can order additional score reports for

institutions you did not identify before test day. You can
order online, through the mobile app, by mail, or by fax.
For fax or mail orders, use the Additional Score Report
Request Form available on the TOEFL website.
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Score Reporting \ 29

Score Reporting (continued)
How to Interpret Your Scores How to Reinstate Your Scores
Your scores are based on your performance on the If you canceled your scores at the test center but then
questions in the test. You must answer at least 1 ques- change your mind, your canceled scores can be rein-
tion each in the Reading and Listening sections, write at stated if your request arrives at ETS within 60 days after
least 1 essay, and complete at least 1 Speaking task in your test date. Download, print, and fax or mail the
order to receive an official score. You will receive Score Reinstatement Request Form to TOEFL Services
4 scaled section scores and a total score: (see page 7). The reinstatement fee is US$20. Your
• Reading (0-30) scores will be reinstated and reported within 3 weeks
• Listening (0-30) after receipt of your request and payment.
• Speaking (0-30)
• Writing (0-30) Note: This applies only to scores canceled by the test
• Total Score (0-120) taker. If your scores are canceled by ETS, they cannot be
reinstated.
Although the scaled scores of the 4 test sections (Read-
ing, Listening, Speaking and Writing) all range from 1 to
30, each section is a separate measure and each meas-
ure has its own scale. Therefore, scaled scores obtained
on a particular section can be compared to other scaled
scores obtained on that same section on different test
dates, but it is not appropriate to compare scaled scores
across different sections.
All score reports now include MyBest™ scores along

with the traditional scores from your selected test date.
This feature combines your best scores for each section
from all your valid TOEFL iBT scores from the last 2
years, allowing you to show your best performance in
each skill area.

How to Order Additional Mail or Fax
• Follow the instructions on the Additional Score
Score Reports Report Request Form to completing and submit
You can have additional score reports sent to institu- your order and payment.
tions you did not identify before you took the test, for • Score reports are sent approximately 10 business
a fee of US$20 per recipient. Score reports can be days after receipt of your request and payment.
ordered online or via the mobile app, or by completing • ETS has no control over mail delivery to various
the Additional Score Report Request Form. Your order locations around the world. Allow 7-10 days for mail
will not be processed and will be returned to you if you delivery in the U.S., and 4-6 weeks for delivery to
don’t include complete and accurate information and other locations. For more information specific to
the correct fee. Designated institutions cannot be your postal system, contact your post office for an
changed or deleted after you submit the form. No estimated arrival time for mail from the U.S.
refunds can be made. • If you are paying by credit/debit card, you can fax
your order form to +1-610-290-8972. Faxes won’t
Note: Check the TOEFL website to see if there are any be processed unless complete credit/debit card
payment method restrictions for your location. information is provided. If you think your fax may
not have gone through and you attempt to resend
TOEFL scores are measurement information and are it, write “duplicate” in large letters on all repeat
subject to all restrictions on release of information in faxes. This will help avoid unnecessary extra charges
this Bulletin. They are not the property of the test taker. to your credit/debit card.
The information in your posted scores is the same as
what is printed on your score reports. Processing Tips
• Do not send a letter with your form and payment.
Online or via the TOEFL Official App • Provide codes only for institutions you did not iden-
• You can order using a credit/debit card, a PayPal tify before you took the test.
account, or an e-check in U.S. dollars. • List no more than 8 institutions on the form. To
• Your order cannot be processed until your scores order more than 8 reports, use a second form.
have been reported, approximately 6 days after you • Be sure to use the appropriate codes so your scores
take the test. Score reports are mailed 3-5 business will be sent to the correct location within each insti-
days after we receive your request and payment, or tution.
longer if you submit your order before your scores
• Sign and date the form.
have been posted.
• Include an acceptable form of payment and the
• ETS has no control over mail delivery times to vari-
correct payment amount.
ous locations around the world. Allow 7-10 days for
• Reports will be sent only to the number of recipi-
mail delivery in the U.S., and 4-6 weeks for mail
ents for which you have paid.
delivery to other locations. For information specific
to your postal system, contact your post office for
Scores Are Valid for 2 Years
an estimated arrival time for mail from the U.S.
• TOEFL scores remain valid for 2 years after the test
date. Because language proficiency can change con-
siderably in a relatively short period of time, TOEFL
scores more than 2 years old cannot be reported or
verified.
• If you took the TOEFL test more than 2 years ago
and you need to submit scores to an institution or
agency, you will have to take the test again.

How to Request a Score Review Score Validation
You can request that your Speaking section and/or your Institutions have the ability to verify scores sent directly
Writing section be reviewed through the ETS score to them by test takers. If there is a discrepancy between
review process up to 30 days after your test date. You the official scores recorded at ETS and scores you sub-
can make this request for either the Speaking section or mit, the institution or agency will be asked to provide
the Writing section, or you can have both sections ETS with a copy of what you submitted.
reviewed. However, you cannot request a score review
if you have already requested that your scores be sent At the request of the institution or agency, ETS will
to any institution or agency. report the official scores as well as any previous scores
recorded for you within the last 2 years. ETS or its
Only a single request can be submitted per test admin- authorized representative will also provide your score
istration. You cannot request a review of your Speaking information at the request of any institution or agency
section and then at a later time request a review of your that has a copy of your score posting or your test taker
Writing section from the same test date. The fee for a score report.
Speaking or Writing section score review is US$80. The
fee to have both sections reviewed is US$160.
Online Score Verification
Your TOEFL iBT Speaking and Writing responses will be Services
reviewed by scoring specialists. If your original score is The following terms and conditions supplement all
confirmed, you will be notified by letter or email. If the other terms and conditions, disclosures, policies and
review results in a change in your scores, whether agreements relating to TOEFL test scores reported by
higher or lower, you will receive your new scores. The ETS, including but not limited to the ETS privacy and
revised scores will become your official scores for that security policy, ETS Scoring Policies and the TOEFL iBT
test date. Registration Bulletin, all as amended from time to time
(collectively, “TOEFL Documents”).
You can request a score review online or via the mobile
app, or you can download, print and complete the Score You can view the current version of the ETS privacy and
Review Request Form and send it with the required fee security policy at www.ets.org/legal/privacy. The cur-
to the address on the form. If you are paying by credit/ rent version of the ETS Scoring Policies is available on
debit card, the form can be faxed. the TOEFL website at www.ets.org/toefl under Test
Takers, Scores, Scoring Policies.
Results of the score review process will be available
approximately 3 weeks after receipt of your request and
payment.

The TOEFL Online Score Verification Service (“OSVS”, Terms and Conditions
“the Service”) allows entities that contract with ETS for 1. Your Initiation of the OSVS. If you provide your
access, including governmental immigration offices (the TOEFL appointment number to an Organization,
“Organization”), to verify the scores of tests provided by that Organization will be able to sign up for the
ETS under the TOEFL trademark. The TOEFL iBT test is OSVS and access your scores and related data, so
designed by ETS to measure the ability of non-native long as it also has your name and date of birth.
speakers of English to use and understand English as it Some Organizations will already have access to
is read, spoken, written and heard in educational or some of that information, but they should not have
professional settings. TOEFL scores indicate how the your TOEFL appointment number unless you give it
test taker performed on the test, and the score data to them. Accordingly, do not provide it unless you
provided through the OSVS provides identifying infor- want to allow the Organization to access your score
mation about the test taker. Some test takers provide data using the OSVS.
their TOEFL score information directly to Organizations; 2. Score Data; Organization Access. Using the Service,
the OSVS allows these Organizations to access or verify a member Organization will be able to view, copy
the scores. and use your name, gender, photograph, date of
birth, appointment number, ID information includ-
By registering for a TOEFL test online, downloading a ing passport number or national ID number, test
TOEFL Bulletin, completing the confidentiality agree- date and test scores (including your total score and
ment on test day after having an opportunity to review your scores for the Reading, Listening, Speaking and
it, by signing the supplement, or by providing your Writing sections) and listen to a speech sample
TOEFL appointment number, your scores, or your test from one of your Speaking responses (collectively,
taker score report to an organization, you agree to all the “Score Data”). ETS reserves the right to deter-
the terms and conditions of this supplement without mine whether more or less data should be provided
modification by you. from time to time in its good-faith discretion. Any
use of your score data by the Organization should
If you do not agree, do not provide your TOEFL appoint- be pursuant to its privacy and security policy, if any,
ment number for a past or future test, or your test taker rather than to the ETS policy. ETS contracts with
scores, or your test taker score report to any Organiza- these Organizations to use the information only to
tion. Unless you give them your information, the verify the TOEFL scores, but ETS does not control
Organization should not be able to use the OSVS to the Organizations.
access your score data. 3. Limitations. You acknowledge that if you give an
Organization the appointment number for a TOEFL
test that is more than 2 years old, the Organization
will not be able to verify your scores. You agree that
ETS supplies the Service and the Score Data AS IS
and with all faults. All disclaimers, damage and rem-
edy exclusions, and limitations and other provisions
of the TOEFL Documents apply to the OSVS and the
Score Data.

4. Other. Except as impacted by the OSVS, the terms ETS Score Cancellation Policies
and conditions of the TOEFL Documents will
ETS and the TOEFL Program strive to report scores that
remain in full force and effect. ETS reserves the
accurately reflect the performance of every test taker.
right to share data with institutions and agencies for
Accordingly, ETS standards and procedures for adminis-
verification purposes outside of the OSVS. You
tering tests have 2 primary goals: giving all test takers
agree that ETS may amend or change these terms
equivalent opportunities to demonstrate their abilities,
and conditions from time to time in its discretion by
and preventing any test taker from gaining an unfair
providing notice in the TOEFL section of the website
advantage over others.
at www.ets.org or in any of the TOEFL Documents,
or by emailing or otherwise giving notice to you. If
To promote these objectives, ETS reserves the right to
you provide TOEFL information to an Organization
cancel any test score when, in its judgment, a testing
after the effective date of an amendment; or if,
irregularity occurs; there is an apparent discrepancy in
before the effective date, you fail to withdraw your
a test taker’s identification; a test taker engages in
TOEFL information from an Organization or other-
misconduct or plagiarism; copying or communication
wise fail to instruct it not to access your score data,
occurs, or the score is invalid for another reason. In
you will be deemed to have consented to the
addition, if ETS has information that it considers suffi-
amendment. The foregoing does not restrict ETS
cient to indicate that a test taker has engaged in any
from using another method for amendment under
activity that affects score validity, such as having some-
any of the TOEFL Documents.
one else take the test or part of the test; obtaining test
questions and/or answers via the internet, email, SMS,
text messaging or postings; disclosing any test question
or answer in chat rooms, message boards or forums,
SMS, text message, or any other method, it will result in
score cancellation and/or any other action ETS deems
appropriate, including banning from future tests and
prosecution to the full extent of the law. You must
agree to these terms and conditions when you register
for the test and again on test day.
When, for any of the above reasons, ETS cancels a test

score that has already been reported, it notifies score
recipients (if any) that the score has been canceled, and
ETS may explain why your scores were canceled. Other
actions, as described in “Dismissal from a Test Center”
on page 25, may be taken as deemed appropriate by
ETS or the TOEFL Program.

Testing Irregularities Holding/Canceling Scores
“Testing irregularities” refers to problems with the • If there is information that ETS considers sufficient
administration of a test. Testing irregularities can result to indicate that you have engaged in any activity
from the actions of test takers, test center administra- that affects score validity, ETS may hold your scores
tors, ETS, or natural or man-made causes. When testing for investigation. If your scores are held, you cannot
irregularities occur, they may affect an individual or send score reports to any institution or agency until
groups of test takers. Such problems include, without the investigation is complete. In addition, whe infor-
limitation, administrative errors such as improper tim- mation exists that ETS considers sufficient that the
ing, improper seating, defective materials such as administration of the test did not comply with test
improper test forms, or defective equipment; administration regulations, some or all scores from
improper access to test content, and other disruptions that administration at that test center may be held
of test administrations such as natural disasters or other or canceled.
emergencies. When testing irregularities occur, ETS may • ETS reserves the right to take any action — includ-
decline to score the test or cancel the test scores. When ing, but not limited to, dismissing you from the test
it is appropriate to do so, test takers will be given the center, holding or canceling your scores, and ban-
opportunity to take the test again as soon as reasonably ning you from future testing — for failure to comply
possible without charge. with test administration regulations or test center
staff members’ instructions. If you are dismissed
from the test center or your scores are canceled,
those scores will not be reported and your test fee
will not be refunded.
• ETS will also exercise its right to cancel any test
score when, in its sole judgment, substantial evi-
dence of pre-knowledge of test content is found.

Identification Discrepancies Invalid Scores
When, in the judgment of ETS or of the test administra- ETS may also cancel scores if, in its judgment, there is
tor, there is a discrepancy in your ID information, you substantial evidence that they are invalid for any other
may be dismissed from the test center. In addition, ETS reason. “Substantial evidence” means evidence that is
may decline to score your test or may hold or cancel sufficient to persuade a reasonable person. The sub-
your test scores if the documents from test day cannot stantial evidence standard is lower (meaning it requires
be validated, or if ETS has evidence that you were not less proof) than the “beyond a reasonable doubt,”
the person who appeared for the test or did not take “clear and convincing,” or “preponderance of the evi-
the entire test yourself. dence” standards. Evidence of invalid scores can
include, without limitation, discrepant handwriting,
ETS will also cancel scores, ban the test taker from any discrepant photographs, unusual answer patterns, or
future testing. and notify any score recipients of the inconsistent performance on different parts of the test.
cancellation if fraudulent activity is detected after the
scores have been reported. If your scores are canceled, Before canceling scores pursuant to this paragraph, ETS
your test fee will not be refunded. notifies the test taker in writing about its concerns,
gives the test taker an opportunity to submit infor-
Misconduct mation that addresses ETS’s concerns, considers any
When ETS or a test administrator finds that there is mis- such information submitted, and offers the test taker a
conduct in connection with a test, test takers may be choice of options. The options may include voluntary
dismissed from the test center and/or ETS may decline score cancellation, a free re-test, a voucher for a future
to score their tests or may withhold and ultimately can- test, or arbitration in accordance with the ETS standard
cel their scores. If your scores are canceled, your test Arbitration Agreement. The arbitration option is only
fee will not be refunded. Misconduct includes, but is not available for tests administered in the United States,
limited to, noncompliance with the “Test Center Proce- U.S. Virgin Islands, Puerto Rico or Canada.
dures and Regulations,” beginning on page 22 of this
Bulletin. More information about how and why ETS questions
scores is available on the TOEFL website at
Plagiarism www.ets.org/toefl/ibt/scores/questioning/.
ETS reserves the right to cancel your scores if, in its
judgment, there is evidence that a writing or speaking Liability
response or task submission includes text that is ETS shall have no liability to any test taker for damages
substantially similar to that found in other TOEFL or claims of any kind whatsoever that a test taker may
responses, or quotations or paraphrasing of language or assert against ETS for holding or canceling scores, for
ideas from published or unpublished sources, including not reporting scores, for banning the test taker from
sources from the internet or sources provided by any future testing, or for disclosure of test taker information
third party, is used without attribution. Such responses pursuant to ETS’s rights as set forth in this document.
do not reflect the independent speaking or composi-
tional writing skills that the test is designed to measure.

Confidentiality of Information
Privacy You agree that we have the right to obtain, store, use,
and transmit your personal information, including your
ETS and the TOEFL Program take the privacy of our
full name, home address, email address, phone number,
test takers seriously and recognize your right to control
passport number, biometric data such as fingerprints,
the information about you that is stored by them. Our
audio recordings and video files, your answers to back-
policies are designed to safeguard that information
ground information questions, the test you are taking,
from unauthorized disclosure.
test date, payment information, and how you specifi-
cally use our website or our mobile app (“Personal
Because of laws protecting confidentiality and privacy,
Information”).
only you can register yourself for a test or make inquir-
ies regarding your registration or your test scores. ETS Purpose and Use of Personal
takes reasonable precautions to protect the integrity of Information and Photographs
your personal information provided in connection with
Your personal information can be used to:
the registration process, as well as any information gen-
• Complete any registration, purchase or other trans-
erated internally that is specifically pertinent to you,
action you request
and to keep this information secure.
• Improve our products and services, and identify,
develop and offer new or expanded products and
Your private information will not be made available to
services
anyone but you; ETS (including the employees, agents,
contractors, or professional advisors of ETS); the educa- • Improve and personalize your experience on the
tional institutions or agencies you indicate before you website or the mobile app
take the test; and any person or entity required or • Notify you about updates, products, services and/or
authorized by law to receive this information. special offers from ETS, its affiliates and selected
third parties
• Ask you to participate in brief surveys or provide
At the Test Center other information
You must show the required identification documents • Generate aggregate statistical studies and conduct
to be admitted to test, and your photograph will be research ourselves or jointly with others related to
taken. See “Identification (ID) Requirements” beginning our products and services and the use of our web-
on page 17. site and app
Consent
Notwithstanding anything to the contrary in any other
ETS or ETS affiliate’s (“ETS,” “we,” “us,” “our”) materials
or agreements with you, you consent to the terms and
conditions herein by registering for or taking an ETS
test, creating an account or using our app or our web-
site, providing survey information, requesting one of
our services, or completing an order or submitting pay-
ment information.
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Confidentiality of Information \ 37

Confidentiality of Information (continued)
Based upon your specific relationship(s) with us, we Security and Retention
may use your personal information in ways described in
ETS, the TOEFL Program and their service providers shall
more detail in one or more other agreements.
at all times protect your personal information with
operational, administrative, technical and physical
Additionally, you consent to the transfer of your
security safeguards.
personal information within and outside of your country
of residence and outside of the location where you take
ETS will retain your scores for 2 years from the test
the test.
date. After 2 years, all test taker information and scores
are removed. If you took the TOEFL test more than 2
We disclose your personal information to certain third
years ago, you will need to take the test again to have
parties with whom we have a direct or indirect business
scores provided to you, an institution or an agency.
or contract relationship, to provide products and ser-
vices you have requested.
Individual Rights
You will have the ability to opt out of receiving certain At any time, you can:
communications from us, including voicemail or email. • request access to and correction of your Personal
If you do not opt out immediately, but later decide that Information
you would prefer not to receive email communications • make any inquiries, requests, or complaints about
from us, please contact the TOEFL Program through the use of your Personal Information
www.ets.org. Remember, however, that we may still • withdraw your consent to the processing of your
send you email or call you in order to provide a product personal data; however, if you exercise this right,
or service that you request. you may not be able to take any further tests and
your scores may be canceled
Disclosure
Your personal information may be disclosed to those Requests, inquiries, or complaints should be directed
third parties who provide services to ETS, provided that to TOEFL Services. See “Contact Information” on page 7.
they have contractually agreed to use the personal
information only as needed to provide the services.
By electing to report your scores at the end of your test,

you are authorizing ETS to report your scores to you and
to any entity or person authorized or required by law to
receive this information.
Unless you cancel your scores at the end of the test,

your scores will be reported. Any information you pro-
vided as part of registration may be used to report your
scores or to contact you regarding test- or program-
related issues.

Confidentiality of Information (continued)
Score Information Note that whenever ETS has confirmed that you have
submitted a TOEFL score directly to any educational
Your score information is intended only for you and
institution or agency in satisfaction of one of their
your designated score recipients.
requirements, ETS will respond to requests from that
recipient for score verification.
ETS will not release your score information at the
request of institutions or agencies except:
Your responses may be used for rater training and in
• for use in research studies, scoring and statistical
the development of new test preparation materials.
analyses approved by the TOEFL Program and that
Test taker information, such as your name and address,
preserve your anonymity
is not included when scored responses are used for
• when information is required under compulsion of
these purposes. Rater training is essential to ensure that
legal process, in which case your score record and
tests are scored in a fair and consistent manner. The use
the documents that are retained at ETS (including,
of your responses will benefit future test takers by help-
but not limited to, photos and documents com-
ing to improve the training of raters, just as the scoring
pleted at check-in on test day) may be released to
of your test will benefit from the use of prior test tak-
third parties such as government agencies, parties
ers’ responses. Test preparation materials demonstrate
to a lawsuit, etc., if requested pursuant to a sub-
how the test is administered and the skills necessary
poena or required by applicable laws
to succeed.

Institution and Department Codes
Institution Codes
Up-to-date information on the institutions and agencies accepting TOEFL scores is on the website at toeflgoany-
where.org and available during registration online or via the mobile app. If an intended score recipient is not listed, con-
tact the institution or agency directly to get the code number before you register. Using official destination codes
ensures your score reports are sent to the correct locations.
Note: If you are applying for graduate study, see the Department Code list below. Use the correct code to be sure your
scores go to the correct location at the institution.
Department Codes
Use the following codes when selecting institutions, agencies or programs to receive your scores. Using official depart-
ment codes will ensure your score reports are sent to the correct locations at the institutions.
00 – Undergraduate and all other test takers not applying for Graduate Study, Graduate Schools, or Business or Law Schools
01 – If you are applying for Graduate Study in a field other than Business or Law, use the appropriate code from the list below
02 – Graduate Schools of Management
03 – Law Schools
99 – Use this code for any department not listed below.
HUMANITIES 84 Economics NATURAL SCIENCES 55 Speech/Language
26 Art History 85 Education (including 31 Agriculture Pathology
13 Classical Languages M.A. in Teaching) 32 Anatomy 51 Veterinary Medicine
28 Comparative Literature 01 Educational 05 Audiology 52 Zoology
Administration 30 Other biological
53 Dramatic Arts 33 Bacteriology
70 Geography sciences
14 English 34 Biochemistry
92 Government PHYSICAL SCIENCES
29 Far Eastern Languages 35 Biology
and Literature 86 History 54 Applied Mathematics
45 Biomedical Sciences
15 Fine Arts, Art, Design 87 Industrial Relations and 12 Architecture
36 Biophysics
Personnel 61 Astronomy
16 French 37 Botany
88 International Relations 62 Chemistry
17 German 38 Dentistry
18 Journalism 78 Computer Sciences
04 Linguistics 39 Entomology
90 Library Science 63 Engineering,
19 Music 46 Environmental Science
91 Physical Education Aeronautical
57 Near Eastern Languages 40 Forestry
and Literature 97 Planning (City, 64 Engineering, Chemical
Community, Urban, 06 Genetics
20 Philosophy 65 Engineering, Civil
Regional) 41 Home Economics
21 Religious Studies or 66 Engineering, Electrical
89 Political Science 25 Hospital and Health
Religion 67 Engineering, Industrial
93 Psychology, Clinical Services Administration
22 Russian/Slavic Studies 68 Engineering,
09 Psychology, Educational 42 Medicine
23 Spanish Mechanical
58 Psychology, 07 Microbiology
24 Speech 69 Engineering, other
Experimental/ 74 Molecular and Cellular
10 Other foreign languages 71 Geology
Developmental Biology
98 Other humanities 72 Mathematics
79 Psychology, Social 43 Nursing
SOCIAL SERVICES 73 Metallurgy
08 Psychology, other 77 Nutrition
11 Archaeology 75 Oceanography
94 Public Administration 44 Occupational Therapy
27 American Studies 76 Physics
50 Public Health 56 Pathology
81 Anthropology 59 Statistics
95 Social Work 47 Pharmacy
82 Business and Commerce 60 Other physical sciences
96 Sociology 48 Physical Therapy
83 Communications 80 Other social sciences 49 Physiology
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Institution and Department Codes \ 40
Country and Region Codes
Use this list when indicating the code for the country or location where you are currently living (your mailing address),
the code for your country or location of citizenship, and the code for your native country (the country or location where
you were born).
UND – Use this code for any country/region not listed below.
AFG Afghanistan COK Cook Islands IRL Ireland NPL Nepal SGS South Georgia &
ALA Aland Islands CRI Costa Rica ISR Israel NLD Netherlands South Sandwich
ALB Albania CIV Cote d’Ivoire ITA Italy ANT Netherlands Islands
DZA Algeria HRV Croatia JAM Jamaica Antilles SSD South Sudan
ASM American Samoa CUB Cuba JPN Japan NCL New Caledonia ESP Spain
AND Andorra CYP Cyprus JOR Jordan NZL New Zealand LKA Sri Lanka
AGO Angola CZE Czech Republic KAZ Kazakhstan NIC Nicaragua SDN Sudan
AIA Anguilla DNK Denmark KEN Kenya NER Niger SUR Suriname
ATA Antarctica DJI Djibouti KIR Kiribati NGA Nigeria SJM Svalbard & Jan
ATG Antigua and DMA Dominica PRK Korea, NIU Niue Mayen
Barbuda DOM Dominican Democratic NFK Norfolk Island SWZ Swaziland
ARG Argentina Republic People’s Republic MNP Northern Mariana SWE Sweden
ARM Armenia ECU Ecuador of Islands CHE Switzerland
ABW Aruba EGY Egypt KOR Korea, Republic of NOR Norway SYR Syrian Arab
AUS Australia SLV El Salvador KOS Kosovo, Republic OMN Oman Republic
AUT Austria GNQ Equatorial Guinea of PAK Pakistan TWN Taiwan, China
AZE Azerbaijan ERI Eritrea KWT Kuwait PLW Palau TJK Tajikistan
BHS Bahamas EST Estonia KGZ Kyrgyzstan PSE Palestine TZA Tanzania, United
BHR Bahrain ETH Ethiopia LAO Lao, People’s Territories Republic of
BGD Bangladesh FLK Falkland Islands Democratic PAN Panama THA Thailand
BRB Barbados (Malvinas) Republic PNG Papua New TLS Timor-Leste
BLR Belarus FRO Faroe Islands LVA Latvia Guinea TGO Togo
BEL Belgium FJI Fiji LBN Lebanon PRY Paraguay TKL Tokelau
BLZ Belize FIN Finland LSO Lesotho PER Peru TON Tonga
BEN Benin FRA France LBR Liberia PHL Philippines TTO Trinidad and
BMU Bermuda GUF French Guiana LBY Libya PCN Pitcairn Tobago
BTN Bhutan PYF French Polynesia LIE Liechtenstein POL Poland TUN Tunisia
BOL Bolivia ATF French Southern LTU Lithuania PRT Portugal TUR Turkey
BIH Bosnia and Territories LUX Luxembourg PRI Puerto Rico TKM Turkmenistan
Herzegovina GAB Gabon MAC Macao, China QAT Qatar TCA Turks and Caicos
BWA Botswana GMB Gambia MKD Macedonia, REU Reunion Islands
BVT Bouvet Island GZS Gaza Strip Former Yugoslav ROU Romania TUV Tuvalu
BRA Brazil GEO Georgia Republic of RUS Russian UGA Uganda
IOT British Indian DEU Germany MDG Madagascar Federation UKR Ukraine
Ocean Territory GHA Ghana MWI Malawi RWA Rwanda ARE United Arab
BRN Brunei GIB Gibraltar MYS Malaysia SHN Saint Helena Emirates
Darussalam GRC Greece MDV Maldives KNA St. Kitts and Nevis GBR United Kingdom
BGR Bulgaria GRL Greenland MLI Mali LCA St. Lucia USA United States
BFA Burkina Faso GRD Grenada MLT Malta SPM Saint Pierre & URY Uruguay
BDI Burundi GLP Guadeloupe MHL Marshall Islands Miquelon UMI U.S. Minor
KHM Cambodia GUM Guam MTQ Martinique VCT St. Vincent and Outlying Islands
CMR Cameroon GTM Guatemala MRT Mauritania the Grenadines UZB Uzbekistan
CAN Canada GIN Guinea MUS Mauritius WSM Samoa VUT Vanuatu
CPV Cape Verde GNB Guinea-Bissau MYT Mayotte SMR San Marino VEN Venezuela
CYM Cayman Islands GUY Guyana MEX Mexico STP Sao Tome and VNM Vietnam
CAF Central African HTI Haiti FSM Micronesia, Principe VGB Virgin Islands
Republic HMD Heard & Federated States SAU Saudi Arabia (British)
TCD Chad McDonald Islands of SEN Senegal VIR Virgin Islands
CHL Chile VAT Holy See (Vatican MDA Moldova, SRB Serbia (U.S.)
CHN China City State) Republic of SYC Seychelles WLS Wallis & Futuna
CXR Christmas Island HND Honduras MCO Monaco SLE Sierra Leone Islands
CCK Cocos (Keeling) HKG Hong Kong, China MNG Mongolia SGP Singapore WBA West Bank
Islands HUN Hungary MNE Montenegro SVK Slovakia ESH Western Sahara
COL Colombia ISL Iceland MSR Montserrat SVN Slovenia YEM Yemen
COM Comoros IND India MAR Morocco SLB Solomon Islands ZMB Zambia
COD Congo, The IDN Indonesia MOZ Mozambique SOM Somalia ZWE Zimbabwe
Democratic IRN Iran, Islamic MMR Myanmar ZAF South Africa
Republic of Republic of NAM Namibia
COG Congo IRQ Iraq NRU Nauru
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Country and Region Codes \ 41
Native Language Codes
Use this list when indicating the code for your native language.
UND – Use this code for any language not listed below.
AFR Afrikaans FIN Finnish KUR Kurdish SAT Santali

AKA Akan FRE French KUS Kusaiean SRP Serbian
ALB Albanian FUL Fulah LAO Lao SNA Shona
AMH Amharic GAA Ga LAV Latvian SND Sindhi
ARA Arabic GLG Galician LIN Lingala SIN Sinhalese
ARM Armenian LUG Ganda LIT Lithuanian SLO Slovak
ASM Assamese GEO Georgian LUA Luba-Lulua SLV Slovenian
AYM Aymara GER German LUO Luo SOM Somali
AZE Azerbaijani GRE Greek LTZ Luxembourgish SPA Spanish
BAM Bambara GRN Guarani MAC Macedonian SUN Sundanese
BAK Bashkir GUJ Gujarati MAD Madurese SWA Swahili
BAQ Basque GWI Gwichin MLG Malagasy SWE Swedish
BEL Belarusian HAU Hausa MAY Malay TGL Tagalog
BEM Bemba HEB Hebrew MAL Malayalam TGK Tajik
BEN Bengali HIL Hiligaynon MLT Maltese TAM Tamil
BER Berber HIN Hindi MAN Mandingo TAT Tatar
BIK Bikol HUN Hungarian MAR Marathi TEL Telugu
BOS Bosnian IBO Igbo MAH Marshallese THA Thai
BUL Bulgarian ICE Icelandic MEN Mende TIB Tibetan
BUR Burmese ILO Iloko MIN Minangkabau TIR Tigrinya
CAT Catalan IND Indonesian MON Mongolian TON Tonga
CEB Cebuano IPK Inupiaq MOS Mossi TUR Turkish
NYA Chichewa ITA Italian NAU Nauru TUK Turkmen
(Nyanja) JPN Japanese NEP Nepali TWI Twi
CHI Chinese JAV Javanese NOR Norwegian UIG Uighur
CHV Chuvash KAN Kannada ORI Oriya UKR Ukrainian
HRV Croatian KAU Kanuri ORM Oromo URD Urdu
CZE Czech KAS Kashmiri PAU Palauan UZB Uzbek
DAN Danish KAZ Kazakh POL Polish VIE Vietnamese
DUT Dutch KHM Khmer PON Pohnpeian WOL Wolof
DYU Dyula KIK Kikuyu POR Portuguese XHO Xhosa
EFI Efik KIN Kinyarwanda PAN Punjabi YAP Yapese
ENG English KOK Konkani PUS Pushto YID Yiddish
EST Estonian KOR Korean RUM Romanian YOR Yoruba
EWE Ewe KOS Kosraean RUS Russian YPK Yupik
FAS Farsi KRU Kurukh SMO Samoan ZHA Zhuang
FIJ Fijian ZUL Zulu
2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Native Language Codes \ 42

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2019–2020 Information and Registration

for the TOEFL iBT ® Test

For up-to-date lists of test locations, institution codes

The TOEFL iBT ® Test

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Contents \ 3

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Contents \ 4

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl General Information \ 5

Alternate Format Materials

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl General Information \ 6

TOEFL® Services ETS Disability Services

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Contact Information \ 7

Test Preparation Resources

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Contact Information \ 8

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Registration Information \ 9

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Registration Information \ 10

By Mail Important Things to Know When

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Registration Information \ 11

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Registration Information \ 12

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Registration Information \ 13

You can also use Western Union Quick PaySM — when

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Registration Information \ 14

Refunds are in U.S. dollars only. Cash refunds are not

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Registration Information \ 15

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 16

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 17

If your primary ID does not include your signature, you

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 18

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 19

Testing in Saudi Arabia

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 20

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 21

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 22

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 23

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 24

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 25

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 26

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 27

Although ETS employs extensive quality control checks

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl On Test Day \ 28

For a fee, you can order additional score reports for

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Score Reporting \ 29

All score reports now include MyBest™ scores along

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Score Reporting \ 30

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Score Reporting \ 31

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Score Reporting \ 32

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Score Reporting \ 33

When, for any of the above reasons, ETS cancels a test

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Score Reporting \ 34

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Score Reporting \ 35

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Score Reporting \ 36

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Confidentiality of Information \ 37

By electing to report your scores at the end of your test,

Unless you cancel your scores at the end of the test,

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Confidentiality of Information \ 38

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Confidentiality of Information \ 39

AFR Afrikaans FIN Finnish KUR Kurdish SAT Santali

2019–20 TOEFL iBT Registration Bulletin www.ets.org/toefl Native Language Codes \ 42

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