Gartner IT Score

for Applications
Sample report excerpt

© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. CM_CF_916482
Meet Gartner IT Score for Applications

Introduction to Gartner IT Score for Applications

Functional leaders use Gartner IT Score for Applications to measure the maturity of their function in key
activities, prioritize areas of improvement and plot the function’s path to improvement. This is an excerpt
from a full report, which provides detail on a wide range of functional activities. Gartner IT Score for
Applications covers 27 functional activities across 5 functional objectives.

Here’s how it works

1. M
 easure the performance of the function 2. Prioritize. 3. Improve. We provide you with steps to take
in terms of: on your path to improvement in whatever
• S
 ee your maturity levels at a glance. On a
• M
 aturity. We ask a series of yes/no questions activities the data shows to be the biggest
simple bar graph, we plot the maturity level
about how your function approaches and significant opportunities for improvement.
of each activity and its importance — and
executes each one of a range of key activities
you get your first glimpse of where maturity • “ A Pathway to Maturity” lists action steps
and objectives specific to your function.
and importance aren’t aligned. For example, required to reach the next level in each
• I mportance. We ask you to indicate how your function may be highly mature in specific activity.
important each of those activities is for your
activities that aren’t very important to driving
function to meet its enterprise objectives. • R
 ecommended related resources provide
business priorities or highly immature in
associated insights. In some cases, a Gartner
activities that are.
advisor delivers the report and helps with
• S
 ee your priorities in rank order, based on prioritization and action planning.
those gaps between maturity and importance.
Immediately you can see what should be
your highest priorities for improvement
if your function is to drive business goals
effectively. You also see which activities
need less attention.

Read on for more insights and recommendations you might receive on an individual activity. A
complete report shows you the current status and improvement path for all activities and objectives
in your function.

© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. CM_CF_916482
How mature are your functional activities?
Gartner IT Score for Applications benchmarks your self-assessment to provide you
with a current maturity score by activity.

High Maturity Low Maturity

Medium Maturity Not Assessed

Maturity: Measured on a scale ranging from 1 (Low) to 5 (High), maturity measures how advanced
an organization’s development is in a functional activity relative to Gartner’s best practice research.
Maturity scores are refined with a (+) or (-) to indicate intermediate levels of maturity.
The set of activities as mapped here is subject to change.

Source: Gartner
© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. CM_CF_916482
How do maturity and importance compare?
Gartner IT Score for Applications plots your benchmarked maturity score against
the importance you assign to that activity in terms of its criticality for your function
to meet enterprise business objectives.

Select Findings

Lowest Maturity Highest Importance

• Manage Business • Plan Workforce Strategy • Manage Business Partnerships • Manage Vendor Selection
Partnerships
• Establish Governance Model • Test Process and Automation • Create Vendor
• Measure Functional for Sourcing Relationships Relationship Plan
Performance

Source: Gartner
© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. CM_CF_916482
What are the high-priority areas for your function?

Gartner IT Score for Applications rank-orders your improvement priorities, based

on the gap between maturity and importance. The Activity Priority Index (API)
identifies where the function is less mature in activities of greater importance.
A higher API score indicates a greater priority to the organization.

The Activity Priority Index identifies where the function is less mature in activities of greater importance.

Highest Priority Lowest Priority

• Manage Business Partnerships • Deliver the Integration Technology Platform
• Manage Vendor Selection • Manage Integration Delivery
• Create Vendor Relationship Plan • Manage Budgets and Funding

Source: Gartner
© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. CM_CF_916482
High-priority area: Manage Business Partnerships
How the organizations interacts with and educates business partners and employees to shape demand,
match IT capabilities to business needs, and help business partners make informed technology decisions

Gartner IT Score for Applications provides next steps for each individual activity,
based on current and desired state.

Path to Maturity
Start doing the following to achieve
the next level of maturity:
• Focus engagement on portfolio strategy
and priorities
• Define processes and business cases to
prioritize investments

Current Level maturity averages your function’s

maturity across each activity. Next Level shows the
goal with next steps. The benchmark (as available)
provides a peer view.

Source: Gartner
© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. CM_CF_916482
Manage Business Partnerships
Sample recommended resources

Featured resources Foundational practices

Adaptive Business Engagement Model Applications Portfolio Roadmap Template
A case study on Intel’s adaptive business engagement model. Use this roadmap template to communicate decisions around capital
investment, project timelines, service levels, and application retirement.
Competencies for High Performance in IT Relationship Management
How to build relationship management skills in IT. Business Analyst Learning Series
How business analysts can adapt to the new digital delivery world.
Ignition Guide to Capturing Requirements
Set up standardized process to capture functional and
nonfunctional requirements

Learn how you can use Gartner IT Score for Applications

to evaluate your functional maturity and priorities.

Contact Us
U.S.: 1 855 558 3855
International: +44 (0) 3331 306 809
gartner.com/en/become-a-client

© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. CM_CF_916482
Learn more about Gartner IT Score for Applications
Visit: gartner.com/en/information-technology

About Gartner
Gartner is the world’s leading research and advisory company and a member
of the S&P 500. We equip business leaders with indispensable insights,
advice and tools to achieve their mission-critical priorities today and build
the successful organizations of tomorrow.
Our unmatched combination of expert-led, practitioner-sourced and data-
driven research steers clients toward the right decisions on the issues that
matter most. We are a trusted advisor and an objective resource for more
than 15,000 enterprises in more than 100 countries — across all major
functions, in every industry and enterprise size.

© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. CM_CF_916482