STAKEHOLDERS CHAPTER 4

Stakeholder relationships chapter 4 Group Assignment 4

Due date 24/02/2022

Submission via email

Please note that the group only submits a single document

1. Which of the following is not a definition of conflict

a. A disagreement or difference of opinions or opinions

b. A serious disagreement

c. A difference of opinions

d. To agree

2. Conflict is

a. an unavoidable fact of life

b. sometimes constructive

c. a destructive force in relationships if continually avoided

d. all of the above

3. Which of the following is a tactic of avoiding conflict?

a. competing

b. stonewalling

c. autonomy

d. compromising

4. Which of the following is a type of information exchanged with suppliers

a. Scheduling deliveries

b. Demand forecasting

c. Costs

d. Design and innovation

e. All of them

5. _____________ is a plan for something to happen at a particular time

Demand ,forecast ,schedule

6._____________plays an important role in deciding what form the innovation will take
when it is made available to the purchase

Marketing ,design,production
7.The following are scheduling difficulties except

a. Inaccurate expectations about how long something will take

b. A third party supplier of goods or services encountering a supply problem and failing
to deliver their part on time

c. The difficulty of accurately forecasting timings of new processes of production

d. Efficient expediting of orders

8.The first step in conflict diagnosis is to describe the______________.

a. Conflict

b. Disputant

c. Motives

d. Position

9.There is/are usually ___________ source /sources of any given conflict.

a. Single

b. Multiple

c. Sole

d. Distinct

10.One can infer attitudes and make judgments about people and things through _____________.

a. Perception

b. General attribution theory

c. Stimuli

d. Cognitive Structure

11. High levels of trust between disputants makes:

a. Negotiation more efficient

b. Disputants less responsive

c. Decrease disputants

d. willingness to try to find additional ways to trust each other

e. A competitive conflict cycle more likely

12. There is a contest among all employees of organization about valuable suggestions for improving
policies for employees. What type of conflict it maybe?

a. Constructive

b. Destructive
c. Competitive but constructive

d. Cooperative but destructive

13. All of the following are advantages of understanding the other disputant’s interests except:

a. It helps user visualize and recognize alternate ways to meet goals

b. It creates greater inflexibility in coming to settlement

c. It ensures user doesn’t miss an optimal resolution

d. It enables user to evaluate whether some interests could be met outside the conflict

14.Focusing only on resource aspects of a conflict leads to

a. Zero-sum thinking

b. A competitive approach to resolution

c. A cooperative approach to resolution

d. Zero-sum thinking and a competitive approach to resolution

15.The form of negotiation in which the negotiation is facilitated by a neutral thirdparty is:

a. Mediation

b. Agent or advocate-assisted negotiation

c. Nonbinding evaluation

d. Arbitration

16.) Rawana is very skilled at bringing conflicting parties to a negotiated solution by suggesting
alternatives and by using reasoning and persuasion. Rawana is known as a(n)

A) mediator

.B) arbitrator.

C) facilitator.

D) ombudsperson.E) peer review

17.Constructive and destructive conflict are distinguished from each other in which of the following
ways?

a. constructive conflict is We-oriented; destructive conflict is Me-oriented

b. constructive conflict is characterized by de-escalation of the conflict; destructive conflict is

c. constructive conflict is characterized by cross-complaining; destructive conflict is characterized by

d. both a and b

18.Which of the following is not a characteristic of conflict?

b. independent parties

c. perceived incompatible goals

d. perceived interference for outside parties

19.Which of the following might result in conflict in an organization

a. Where different goals exist

b. Where there is cross functional team working

c. Where long term planning is required

d. When decision making in teams

20.You and your partner have had a heated disagreement. Emotions are raw, and feelings have been
hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry
and said thiings I didn't mean." This is an example of the collaborating tactic called

a. integration

b. confrontation

c. expanding the pie

d. smoothing

True/False Quiz

21.Cooperation is the absence of conflict.

a. True

b. False

22.Debating controversial issues should not be encouraged because it is competitive.

a. True

b. False

23.The competing (power-forcing) conflict management style should always be avoided.

a. True

b. False

24.Accommodating is often the conflict management style of the less powerful.

a. True

b. False

25.Avoiding is always an ineffective conflict management style because it ignores the conflict instead
of4confronting it directly.
a. True

b. False

26.Which of the following is an example of “conflict triggered by a lack of understanding and

a. simple conflict

b. ego conflict

c. relational conflict

d. pseudo conflict

27.Which of the following statements about conflict is true?

a. Conflict is always bad.

b. Disagreements always signal that the relationship is on the rocks.

c. Conflict can always be avoided.

d. Conflict does not always occur because of misunderstandings.

28.Conflict is constructive when _________________.

a. it prevents all new conflicts

b. it helps to build new insights and establishes new patterns in a relationship

c. there is a clear winner and a clear loser

d. both people get what they want

29.The first step in the problem-solving process is to _____________________.

a. determine the goals

b. define the problem

c. analyze the problem

d. generate solutions

30.The conflict management style that is used by people with a “win-lose” philosophy is labelled
______________________.

a. an aggressive style

b. a cooperative style

c. a confrontational style

d. a competitive style

31.The purpose of pure mediation would be most accurately stated as:

a. Getting a settlement as quickly as possible

b. Getting a fair compromise

d. Healing the disputants emotionally

32.Potential mediation client Ms. B complained that she wanted to reach settlement in mediation,
but the mediator didn’t seem at all concerned with helping the parties reach settlement, or even to
negotiate. Which of the following forms of mediation did this mediator probably practice?

a. Triage mediation

b. Bargaining-based mediation

c. Pure mediation

d. Transformative mediation

33.Mediation:

a. Indirectly promotes cooperation

b. Can enhance or preserve relationships

c. Can create mistrust

d. Some time unable to create more optimal solutions than processes that do not directly
promote cooperation

34.I want to save time and money.” Taking in to consideration the advantages and disadvantages of
different type of dispute resolution methods, which of the following is best method to be adopted
for the statement given above?

a. Legislation

b. Mediation

c. Negotiation

d. Adjudication

35.In issue clarification stage in the process of mediation, _______________ mediation generally
focuses on analyzing interests of disputants and on avoiding positional bargaining.

a. Evaluative

b. Facilitative

c. Category based

d. Non-binding

36Negotiation in which the disputants are the only participants is called________.

a. Adjudication

b. Mediation

c. Simple negotiation
d. Facilitated negotiation

37.A conflict situation in which the disputants believe that when one disputant helps him/herself,
the other disputant is also helped is_______________.

a. Constructive conflict

b. Competitive conflict

c. Destructive conflict

d. Cooperative conflict

38.The first step in conflict diagnosis is to describe the______________.

a. Conflict

b. Disputant

c. Motives

d. Position

39.In interpersonal conflict the reality understood by each participant is highly__________.

a. Objective

b. Personal

c. Subjective

d. Biased

40.There is/are usually ___________ source /sources of any given conflict.

a. Single

b. Multiple

c. Sole

d. Distinct

41.One can infer attitudes and make judgments about people and things through _____________.

a. Perception

b. General attribution theory

c. Stimuli

d. Cognitive Structure

42.Which of the following statement is misperception about conflict?

a. Conflict levels are segregated into multiple situations

b. Delaying the conflicts may leads to destructive behavior

c. Conflicts are only created to gain benefits

43.A conflict which is purely internal and does not involve any other person, is:

a. Interpersonal conflict

b. Intrapersonal conflict

c. Interpretive conflict

d. Not a conflict

44.While identifying interpersonal conflicts, it is necessary to indicate:

a. The interests of all involved parties

b. The disputants of a particular conflict

c. The divergent goals of all disputants

d. All of the given options

45.Many conflicting situations may have more than one:

a. Activity conflict

b. Interpersonal conflict

c. Intrapersonal conflict

d. Agency conflict

46..Why it is important to focus on resources in order to diagnose a conflict?

a. .Helpful in finding other sources of conflict

b. Identify underlying reasons of conflict

c. Identify best available option

d. All of the given options

47.How mediators deal with legal issues during the mediation process?

a. Through Privileged communications

b. Advice to seek guidance from legal expert

c. Do not face any legal issues during mediation

d. Use their own expertise of law

48.The purpose of pure mediation would be most accurately stated as:

a. Getting a settlement as quickly as possible

b. Getting a fair compromise

c. Facilitating principled bargaining or similar collaborative negotiation so that settlement can

49.Which of the following statement is NOT true for competitive way of conflict resolution?

a. This is a destructive way

b. People negotiate for problem solving

c. People fight with each other

d. All of the given options are false

50.Pursuing your interests without denying your partner’s rights and interests is called
_________________.

a. aggressiveness

b. forthrightness

c. responsiveness

d. assertiveness

51.What is group cohesion?

a. a bond that holds a group together

b. the spirit of the group

c. different people losing their own values to gain the values of the group

d. a kind of glue

52.Which of the following is not a likely cause of conflict between employees in the
workplace

a. Differences in personality

b. Shared interest

c. Rivalry /competition

d. Differences in values

53.Which of the following is not one of the five phases of the Thomas Kilmann conflict mode
instrument

a. Accommodating

b. Collaborating

c. Competing

d. Contrasting

54.According to Thomas model of handling style working with another party to find an
outcome of mutual benefit Is known as which of the following

a. Avoiding
b. Forcing

c. Collaborating

d. Compromise

55.Which of the following is a conflict resolution mechanism which involves legal action in a
court

a. Adjudication

b. Mediation

c. Conciliation

d. Litigation

56.Where compromise is used to resolve conflict how is the agreement reached

a. Both parties make concessions

b. The parties collaborate to achieve a win win outcome

c. Both parties adopt an avoiding approach

d. One party force power to achieve a win lose approach

57.Which of the following is a symptom of organizational conflict

a. Proliferation of rules

b. Use of shared resources

c. Disagreements about needs

d. Undertaking organizational change

58.Conflict due to personality clash is a result of which of the following

a. Resource issues

b. Interpersonal issues

c. Financial issues

d. Motivational issues

59.An individual who is unassertive and uncooperative in a conflict situation is said to be using
which of the following ways of conflict resolution

a. Accented

b. Accommodating

c. Avoiding

d. Achieving

60.Authority imbalance in a group can lead to which of the following

a. Trust
b. Conflict

c. Diversity

d. Delegation

61.Collaborating is also known as

a. Lose /lose

b. Win /win

c. Win /lose

d. Lose /win

62.Two parties make concessions in an attempt to reach an agreement in negotiations .This

Competing

Compromising

Collaborating

Accommodating

63.Which of the following is a common cause of conflict in a group

a. Different team roles

b. Different experience levels

c. Qualification of team members

d. Poor communication

64. Drag and drop the correct option into the blank space.

___________________may result in conflict between stakeholders in procurement and supply. Poor

65.Giving a contract to a business which has a family connection to the purchaser would result in …

a. achieving stakeholder buy-in

b. a conflict of interests

c. a quick negotiation

d. a long term agreement

66. A recently appointed procurement manager has a meeting with an important stakeholder who
needs to beinfluenced. They are of an equivalent seniority level. The procurement manager is
planning to meet them firstover a coffee in the staff canteen to get to know them. Is this the right
course of action?
a. No, first meetings should always be more formal and minuted

b. Yes, this will build rapport and make influencing more effective

c. Yes, buying someone a coffee is a form of bargaining which can be traded in the negotiation

d. No, meeting in the staff canteen for a coffee is unprofessional and unethical

67. Demonstrating which of the following characteristics to the other party is the most important
when attempting to build a good and sincere working relationship?

1. Trust

2. Logic

3. Integrity

4. Leadership

a. 1 and 2 only

b. 2 and 4 only

c. 1 and 3 only

d. 3 and 4 only

68. Conflict might arise between two negotiating parties due directly to which of the following?
Select TWO that apply.

a. Regular communication

b. Partnership working

c. Personality clash

d. The need to summarise

e. Different perceptions

69.A truly collaborative negotiation is typified by which of the following?

a. All parties must have exactly the same goals

b. Both parties understand each other's goals

c. One party is prepared to accommodate the other

d. The parties will always find a compromise solution

70. A definition of a commercial negotiation is that it is aimed at achieving which ONE of the
following?

a. Savings

b. Agreement

c. Concessions
d. Compromise