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SP 19 Set1-2

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umaaruna uma11144
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73 views62 pages

SP 19 Set1-2

Uploaded by

umaaruna uma11144
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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b

a,c,d
a,d
a,b
a,b

Use the Mass Transfer tool to transfer multiple accounts, leads, service contracts, and custom objects from one user to another.
The related list option is going to be very useful for this and for finding other related information about the child.

d
1.You can’t delete a user, but you can deactivate an account so a user can no longer log in to Salesforce.

2.Freezing a user in Salesforce means that only stops the user from being able to login.
3.In some cases, you can’t immediately deactivate a user (such as when a user is selected in a custom
hierarchy field or a user that’s assigned as the sole recipient of a workflow email alert).
4.To prevent users from logging into your organization while you perform the steps to deactivate them,
you can freeze user accounts.
c
Each Analytics platform user needs an Analytics Platform permission set license to use the Analytics platform.
Creating a permission set and assigning it to a user auto-assigns the Analytics
platform permission set license to that user. You can also manually assign permission set licenses to users.

a
Deleted custom fields and their data are stored until your org permanently deletes them or 15 days
has elapsed, whichever happens first. Until that time, you can restore the field and its data.

b
a,b,c
a,b,d

Gather customer support requests directly from your company’s website and
Type text here
automatically generate new cases with Web-to-Case.
Set up Email-to-Case to efficiently resolve customer issues. Salesforce automatically creates cases.
c
a
a
c,d
d
a,d
a,c
b,c
a,b
a,b
a
a,b
d
c,d
a
b
d
a
c,d
c
a,b
b
a,d
a,c
d
c,d
a
b
a
a
b,d
b,c
a,d
a,c
b
a,b,c
a
b
b
b
d
d
d
b,d
a
d
d
Cases that do not match the assignment rule criteria are automatically assigned
to the Default Case Owner specified in the Support Settings.

a
d
d
b

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