Complex Thinking
Complex Thinking
Complex Thinking
A dissertation submitted
by
DONNA F. CLARK, MA
to
W
DOCTOR OF PHILOSOPHY
in
IE
ORGANIZATIONAL DEVELOPMENT AND CHANGE
EV
�it
PR
Placida V. Gaieis�
Committee Chair
Committee:
Judith Stevens-Long, PhD, Faculty Reader
Steven Schapiro, EdD, Faculty Reader
Jo Ann Morris, MA, Student Reader
Theo L. Dawson, PhD, External Examiner
ProQuest Number: 13858520
All rights reserved
INFORMATION TO ALL USERS
The quality of this reproduction is dependent upon the quality of the copy submitted.
In the unlikely event that the author did not send a complete manuscript
and there are missing pages, these will be noted. Also, if material had to be removed,
a note will indicate the deletion.
W
IE
EV
ProQuest 13858520
Published by ProQuest LLC (2019 ). Copyright of the Dissertation is held by the Author.
All rights reserved.
PR
This work is protected against unauthorized copying under Title 17, United States Code
Microform Edition © ProQuest LLC.
ProQuest LLC.
789 East Eisenhower Parkway
P.O. Box 1346
Ann Arbor, MI 48106 - 1346
WOMEN, RELATIONAL LEADERSHIP, AND POWER
Women, Relational Leadership, and Power: A Qualitative Study of How Senior Women
Leaders Experience, Conceptualize, and Practice Leadership and Power
By
Donna F. Clark
Abstract
constructions that sustain traditional leadership dynamics. The purpose of this study was to
W
understand how senior women leaders from diverse social locations experience,
conceptualize, and practice relational leadership and power in large organizations. This
IE
qualitative study used an intersectional approach to make visible power relations and explore
EV
the complexity of influences on the leadership of women including social location and
complexity of thinking.
Interviews were completed with 18 executive and senior women leaders from large
PR
organizations in Canada and the United States. The leaders were nominated as being
relational leaders. The interviews were assessed for the hierarchical complexity of the
reasoning demonstrated in the interviews using the Lectical™ Assessment System. All the
interviews were assessed to be at the systems level of hierarchical complexity. The findings
indicate distinctions in conceptions of leadership and power based on social identity. These
women leaders demonstrated fluidity in working with power using influence, consensus
building, and authority, with a preference for mutual approaches. They incorporated
spirituality, love, care, and strength in their conceptions and use of leadership and power.
Women of Colour were more comfortable with power than White women. Leaders’ beliefs
ii
WOMEN, RELATIONAL LEADERSHIP, AND POWER
and assumptions about leadership and power created a unique space of action in their
choices of practices. Practices included communicating skillfully, caring for the whole,
emergence of results. This study provides a glimpse into deeper structures and leadership
practices and conditions in organizations that may serve to undo traditional heroic
approaches to leadership.
W
hierarchical complexity, intersectionality, White women, women of Colour, spirituality, care,
love, metaphors, developmental theory, cognitive development, postheroic leadership
IE
EV
PR
iii
WOMEN, RELATIONAL LEADERSHIP, AND POWER
Copyright by
2019
W
IE
EV
PR
iv
WOMEN, RELATIONAL LEADERSHIP, AND POWER
ACKNOWLEDGEMENTS
Without you there would be no dissertation. From the first interview to the final verification
from your opening facilitation of the Fielding New Student Orientation, to graduation, I’ve
known I was in the right place. I will ever be grateful for your commitment to my
development as both a scholar practitioner and a human being who can make a difference in
W
the world. You are a powerful woman and an inspiration to me to step into my power. Steve
Schapiro, my mentor, thanks for your belief in me and encouragement to bring my voice as a
IE
practitioner into scholarship. You held space for our anchor group, the Heart Scholars, to
make deep connections that have sustained me throughout our studies. Judith Stevens-Long,
EV
you helped me believe that I could do scholarly writing and your writing mentorship in the
dissertation has been deeply appreciated. Your expertise in adult development has made an
PR
my dear friend and student reader, thanks for accompanying me on this dissertation quest
from the beginning and through the challenges in life that have been a part of the path. You
were always available to provide feedback on my ideas and writing and encouragement to get
me through the rough times. Theo Dawson, my external reader, provided sage advice
There have been many other Fielding colleagues and faculty who have made this
dissertation possible. I want to thank Frank Barrett for your guidance and encouragement in
v
WOMEN, RELATIONAL LEADERSHIP, AND POWER
research gave me the grounding I needed to dive in. Abby Rae, thanks for the hours of
mentoring on using the digital library and your outstanding commitment to the success of
students at Fielding. The Heart Scholars have provided me with a community here at
Fielding. Akasha, your support in countless calls when I was stuck always opened new
possibilities. You are a great coach and soul brother. Yeva Madden, you have accompanied
me each day in the dissertation process with our daily texts of mutual support and
W
power that has sustained me through this quest. Mari Kong, our student anchor, thanks for
modelling the way and helping us have fun along the way! Margaret Humphreys, my friend,
IE
local consulting colleague, and Fielding alum, thanks for your belief in me and picking up
the work when I was racing to complete this dissertation. You knew what it takes to finish
EV
and helped push me over the finish line. The Zapatistas, my dissertation seminar group with
both current students and alum who have worked with Placida Gallegos, you are scholar
PR
activists who have encouraged me to use my scholarship for change in the world. Thank you
for connecting me to many of the wonderful women who participated in my research. I look
Michelle Cooper and Marquis Bureau, my business partners in Courage Group, our
work together and your encouragement have given me the courage to continue with my
studies and research to the end. You have walked each step with me and supported me
through the life challenges along the way. Thanks for keeping the Courage fires burning
when I wasn’t always available. I appreciate your love and commitment to making a
vi
WOMEN, RELATIONAL LEADERSHIP, AND POWER
Thank-you to my family, friends and colleagues who have held me in love during this
PhD quest. My local community of friends in Halifax, Nova Scotia, you made sure that I
took some time to refresh. Rotary Four Way Harmony, our singing always warmed my
heart. Leona MacDougall and Tim Houlihan, you welcomed me into your lives in many
ways and Leona you were always there with your energy work when I needed support. Rev.
Ivan Gregan, your wisdom, presence and prayers helped me through the darkest days.
Tannaya Hantelman, you coached me to fitness and strength to the end. My condo friends,
you made sure there was wine for celebration! Nan Armour and Sue Bookchin, you
W
encouraged me to reach for this degree and share my learning in service of changing systems
for women. Roch Landry thanks for the design coaching. Peggy Issenman, thanks for
IE
bringing your graphic design talents to my FOR presentation and manuscript.
Debbie MacLeod and families, thanks for the many ways you supported me in my studies
PR
and with your dad in his last days. I hope I’ve made you all proud. To my sister Anne
Bernard, a special thanks for your love and care, and always creating a welcoming space to
take a break. To my brother and his wife, David and Bonita Clark and my sister-in-law and
husband Sheila and Rod Ives, thanks for your support. I also want to acknowledge the care
provided to my husband during my early days at Fielding by his cousin and my friend Diane
Muttart. I miss your fun-loving spirit. And finally, I want to thank my husband Allan
Bagnall. You always believed in me and encouraged me to be all that I could be. We
travelled many roads and laughed and danced together for 27 years. I am ever grateful to
vii
WOMEN, RELATIONAL LEADERSHIP, AND POWER
DEDICATION
To my children
W
IE
EV
PR
viii
WOMEN, RELATIONAL LEADERSHIP, AND POWER
TABLE OF CONTENTS
W
Critical Leadership Perspectives ..........................................................................................17
Conceptions of Power in Organizations and Leadership .................................................18
Feminist Perspectives of Power........................................................................................25
Intersectionality ............................................................................................................27
IE
Gender, Leadership, and Power........................................................................................28
Gender and gendered organizations ..............................................................................29
Gender, race, and ethnicity in leadership – stereotypes and possibilities .....................32
EV
Style and effectiveness ..............................................................................................34
Marginalization and potential of alternative perspectives .........................................35
The Body Mind Connection in Leadership ......................................................................37
Making Sense of Critical Perspectives on Leadership, Power, and Gender ....................39
Relational Leadership: Theory and Research .......................................................................41
PR
ix
WOMEN, RELATIONAL LEADERSHIP, AND POWER
W
Data Analysis Strategy and Procedures..............................................................................100
Pilot Study ..........................................................................................................................102
Procedural Learning .......................................................................................................102
Analysis and Findings ....................................................................................................103
IE
Validity and Trustworthiness .............................................................................................105
Ethical Considerations........................................................................................................107
Summary ............................................................................................................................107
EV
CHAPTER FOUR: FINDINGS .............................................................................................109
Participant Profiles .............................................................................................................109
Conceptions of Leadership .................................................................................................121
Leadership is Collaborating ............................................................................................122
Leadership is Growing People........................................................................................125
PR
Leadership is Wayshowing.............................................................................................126
Leadership is Achieving and Caring ..............................................................................128
Leadership is Co-Creating Meaning ...............................................................................129
Common Characteristics across the Conceptions of Leadership ...................................130
Opportunities and Challenges of Leadership Approaches .............................................131
Challenges ...................................................................................................................131
Opportunities ..............................................................................................................132
Comparing Perspectives by Diverse Social Location ....................................................133
Developing self-confidence and comfort with self-promotion ...................................134
Responding to pressure to perform and represent identity group ...............................136
Lack of support in the workplace................................................................................137
Using the gifts of their intersecting social location ....................................................140
Summary of Conceptions of Leadership and the Impact of Social Location .................140
Conceptions of Power ........................................................................................................142
Power is the Ability to Put Things in Motion.................................................................143
Power is the Ability to Influence ....................................................................................144
Power is the Ability to Build Support and Consensus ...................................................145
Power is the Authority and Responsibility to Make Decisions ......................................145
x
WOMEN, RELATIONAL LEADERSHIP, AND POWER
W
Theme 3: Connecting to people and perspectives.......................................................176
Cultivating relationships .........................................................................................176
Working with multiple perspectives .......................................................................179
Summary of theme 3: Connecting to people and perspectives ...............................181
IE
Theme 4: Enabling emergence of results ....................................................................181
Co-creating results...................................................................................................181
Enabling processes ..................................................................................................183
EV
Summary of theme 4: Enabling emergence of results.............................................186
Theme 5: Developing people holistically ...................................................................186
Working with whole human beings ........................................................................186
Grow and develop people ........................................................................................189
Summary of theme 5: Developing people holistically ............................................191
PR
xi
WOMEN, RELATIONAL LEADERSHIP, AND POWER
W
Limitations of the Study .....................................................................................................257
Personal Reflections ...........................................................................................................258
References ..........................................................................................................................263
IE
EV
PR
xii
WOMEN, RELATIONAL LEADERSHIP, AND POWER
LIST OF TABLES
W
Table 8 Comparison of Developmental Measures…………………………………………..84
………………………………………………………………………………………123
EV
Table 11 Relational Leadership Practice Themes of Senior Women Leaders……..………161
xiii
WOMEN, RELATIONAL LEADERSHIP, AND POWER
LIST OF FIGURES
W
Figure 9. Conceptions of power in relational leadership by executive/senior women leaders.
IE
............................................................................................................................................... 142
Figure 10. Intersecting social locations that influenced how senior women work with power.
EV
............................................................................................................................................... 151
Figure 11. Practices of relational leadership and power by senior women leaders and
PR
Figure 12. Holistic model of relational leadership from the experiences of senior women
xiv
WOMEN, RELATIONAL LEADERSHIP, AND POWER
LIST OF APPENDICES
W
Appendix H - Email to Participants Who Do Not Pass the Screening Process .....................305
xv
WOMEN, RELATIONAL LEADERSHIP, AND POWER 1
We live in a global economy with rapid innovation cycles and social, political, and
collaborative efforts to resolve complex problems (Avolio, Walumbwa, & Weber, 2009;
Davis, 2015; Nohria & Khurana, 2010). Many scholars point to the promising potential of a
relational perspective in leadership (Endres & Weibler, 2016; Uhl-Bien, 2006; Werhane &
W
Painter-Morland, 2011). Uhl-Bien (2006) developed relational leadership theory (RLT) to
and change (i.e. new values, attitudes, approaches, behaviors, ideologies, etc.) are
EV
constructed and produced” (p. 668). This is a new way of thinking about and practicing
leadership.
PR
Leadership scholars who work with adult development theories argue that we are “in
over our heads” (Kegan, 1994). Leaders need more complex meaning making to deal with
adaptive challenges and work with mutual interdependence in relationships (Cook- Greuter,
2004; Kegan, 1994; Kegan & Lahey, 2016; Rooke & Torbert, 1998; Young, 2002). Complex
meaning-making systems are associated with later stages of adult development. At later
stages of development people have greater cognitive complexity that is associated with skills
and ideas such as flexibility of behavior, tolerance for difference and ambiguity, deep sense
b). Torbert (2004) asserted that at later stages of complex thinking, individuals enact a
WOMEN, RELATIONAL LEADERSHIP, AND POWER 2
fundamentally different kind of mutual power that supports the transformation of the
individual and the people and organizations with whom they relate.
Fletcher (2004) asserted that the power and gender challenges associated with
Gordon (2002) has argued that traditional approaches to hierarchical power are deeply
embedded in historical and contextual antecedents. These scholars are part of a movement
called critical leadership studies (CLS). They are dedicated to describing “the power
W
relations and identity constructions through which leadership dynamics are often reproduced,
frequently rationalized and occasionally transformed” (Collinson, 2011, p. 181). The study
IE
of gender in the context of leadership can enhance the understanding of the construction of
organizational processes (Calás, Smircich, & Holvino, 2014; Kyriakidou, 2011). If scholars
EV
can understand how leadership and power are socially constructed and produced, they can
Feminist scholars have found that an intersectional approach makes visible power
relations and informs potential for change in systems (Choo & Ferree, 2010; McCall, 2005;
MacKinnon, 2013). An intersectional approach recognizes that race, ethnicity, and gender
interact simultaneously, create our social location, and remain as powerful forces in our
society that impact the experiences of all. The exploration of relational leadership and power
as conceptualized and practiced by women leaders at the intersection of race, ethnicity, and
other social locations offers the potential to understand how alternative constructions of
I come to the study of leadership as a woman who has served in senior leadership
roles and now regularly supports formal leaders in developing more collaborative and
have worked extensively in male-dominated professions of science and engineering and with
approaches are challenging for those in formal leadership roles and require a deep personal
commitment to let go of command and control and lead more relationally. Out of this
W
personal experience, I have a deep curiosity about what I can learn from those who succeed
can help promote further study of alternative constructions of leadership and power.
EV
In this introductory chapter, I provide an overview of the purpose of the study,
research question, significance of the study, a conceptual framework and methodology, all of
PR
The purpose of this study was to develop a more holistic understanding of relational
leadership and power. This study explored how women executives and senior leaders of
diverse race, ethnicity, age, sexuality, and other social locations experience, conceptualize,
and practice leadership and power. The results of this study will contribute to understanding
the connection between adult development and how relational leadership is constructed and
embodied in organizations. I bring a critical and feminist lens to this research, a standpoint
that is largely underexplored in adult development and leadership research and has the
WOMEN, RELATIONAL LEADERSHIP, AND POWER 4
This study was based on the belief that we can learn a great deal from the
experiences of leaders who work with relational approaches. How do they construct
leadership and power with others? What is their level of adult development? How can their
Research Question
W
How do executive/senior women leaders from diverse social locations experience,
This research is important for four reasons. First, new collective approaches to
EV
leadership are needed in organizations dealing with the adaptive challenges of a volatile,
uncertain, complex, and ambiguous world. Documenting the lived experiences of leaders
PR
who are enacting relational models of leadership can inform both the theory and practice of
leadership.
Second, there is limited leadership research literature that documents the leadership
practices of those at a later developmental level (Brown, 2012b; McCauley, Drath, Palus,
O’Connor, & Baker, 2006) and empirical evidence linking developmental level to leadership
approaches has produced mixed results. This study assessed the level of development of a
unique group of leaders as well as documented details of their leadership practices. It will
add to the understanding of potential linkages between developmental level and leadership
practices.
WOMEN, RELATIONAL LEADERSHIP, AND POWER 5
The final two contributions relate to the diversity of the participants in this study.
Women are historically underrepresented in executive and senior-level roles. Data and
findings from this study will contribute to a more complex understanding of the construction
and practice of leadership and power by bringing in perspectives of women from multiple
and intersecting social locations. Findings from this study have the potential to inform more
inclusive organizational practices and ways to work with power imbalances in organizations,
W
The conceptual framework that guided this study is depicted in Figure 1. It includes
three theoretical lenses: relational leadership theory, critical leadership studies, specifically
IE
power and gender in leadership, and developmental theory. A brief overview of some of the
literature that informs this conceptual framework is provided here. A more detailed
EV
discussion is included in Chapter 2.
Relational Leadership
PR
leadership and how change is constructed. She defined relational leadership as “a social
influence process through which emergent coordination (i.e. evolving social order) and
change (i.e. new values, attitudes, approaches, behaviors, ideologies, etc.) are constructed
and produced” (p. 668). She distinguished two ways to look at relational leadership. One
characteristics and perceptions of people in the relationship. Uhl-Bien calls this the entity
relating through which people co-construct leadership. Individuals and their actions emerge
WOMEN, RELATIONAL LEADERSHIP, AND POWER 6
and evolve in their unique contexts. Uhl-Bien called this the relational perspective. Scholars
of the entity perspective focus on individual agency and relationships as the outcome of
in relationships.
W
IE
EV
PR
leadership from shared leadership (Pearce & Conger, 2003) and distributed leadership
(Gronn, 2002) to plural leadership (Denis, Langley, & Sergi, 2012) and leadership-as-
practice (Crevani & Endrissat, 2016; Raelin, 2011, 2016a, 2016b). Denis, Langley, and Sergi
(2012) were critical of the absence of power considerations across these relational
approaches. Crevani, Lindgren, and Packendorff (2010) have emphasized that it is important
to understand how power is produced and reproduced in “doing leadership” (p. 84). Endres
WOMEN, RELATIONAL LEADERSHIP, AND POWER 7
and Weibler (2016) pointed out that dysfunctional dynamics are possible in relational
leadership and need further research. Ford (2016) raised concerns that relational scholars
may reinforce traditional assumptions about organizations and ignore power. She urged
inequities.
Experiences of relational leadership can vary across different racial groups. Ospina
and Foldy (2009) argued that race/ethnicity is an important dimension in the co-construction
of leadership in interactions. Offermann (2012) found racial similarities between leaders and
W
managers led to more positive perceptions of managers. African American and Asian groups
often reported less satisfactory relationships with managers than Whites or Hispanics.
IE
The focus of research to date has been limited in scope. Bradbury and Lichtenstein
(2000) pointed out that research on interactions has focused on linguistic and discursive
EV
processes rather than the relational experiences between people where power is enacted.
Researchers have argued for the need to consider the body and body consciousness in the
PR
lived experiences of leadership including feelings, sensations, and intuition (Küpers, 2013;
Ladkin, 2013; Shotter 2016). Woods (2016) advocated integration of the development of
people as whole human beings and more inclusive participation to more fully incorporate
democratic values into leadership and extend the social justice implications.
leadership into organizations. Despite this potential, scholars have failed to study the power
dimensions of relational leadership approaches including the impact of social location. I turn
next to an overview of power and gender from critical leadership perspectives that informed
CLS scholars illuminate the failure to explore complex leadership dynamics, the
social and cultural context, and issues of power and control (Collinson, 2011; Ford, 2006;
Gordon, 2011). Some even question the necessity of leadership (Learmonth & Morrell,
2016). When individual leaders are held responsible for organizational successes or blamed
for failures, it reinforces a heroic view of leadership. Feminist scholars point to the
leadership theory and practice (Fletcher, 2004; Ford, 2006; Werhane & Painter-Morland,
W
2011).
Several scholars bring attention to the deep structures in society that serve to sustain
IE
heroic images of leadership and power in organizations (Giddens, 1979, 1984; Foucault,
trans. 1980; Collinson, 2011). Foucault argued that power has been pervasive in our lives
EV
and has become situated within each of us as a form of self-censorship that limits choices and
actions in life (Foucault, trans. 1980). Both Giddens and Foucault emphasized power in the
PR
flow of embodied daily actions in making social system change. These views of power lead
me to be curious about what we can understand about the complexity of power, the dynamics
of how it operates, and possibilities to change systems of power through exploration of the
In critical leadership literature two themes related to power dynamics are often
literature is built on this dualism and superiority of leaders (Gordon, 2002). Some scholars
argue for alternative interpretations of leadership that challenge traditional concepts (Kelly,