Compliance and Obediance

Introduction to
Psychology
Amna Nisar
Clinical Psychologist
Speech and language pathologist
COMPLIANCE &
OBEDIENCE
COMPLAINCE
• Compliance is the act or

process of complying to
another person’s desire,
demand or proposal.
LETS HAVE A EXAMPLE OF A
SOFTWARE
Software are developed in compliance with
specifications created by a standards body, and then
deployed by user organizations in compliance with a
vendor's licensing agreement.
Techniques Used to Gain
Compliance
The "Door-in-the-Face" Technique
The "Foot-in-the-Door" Technique

The "Door-in-the-Face"
Technique
The "Door-in-the-Face" Technique: In this approach, marketers
start by asking for a large commitment. When the other person
refuses, they then make a smaller and more reasonable request. For
example, imagine that a business owner asks you to make a large
investment in a new business opportunity. After you decline the
request, the business owner asks if you could at least make a small
product purchase to help him out. After refusing the first offer, you
might feel compelled to comply with his second appeal
The "Foot-in-the-Door" Technique
The "Foot-in-the-Door" Technique: In this approach,

marketers start by asking for and obtaining a small
commitment. Once you have already complied with the first
request, you are more likely to also comply with a second,
larger request. For example, your co-worker asks if you fill in
for him for a day. After you say yes, he then asks if you could
just continue to fill in for the rest of the week.
OBEDIENCE
• Obedience, in human
behavior, is a form of social
influence in which a person
yields to explicit instructions
or orders from an authority
figure“.
What causes obedience?
People justify their
behavior by assigning
responsibility to the
authority rather than
themselves.
People define the behavior

that’s expected of them as
routine.
People don’t want to be

rude or offend the authority.
Factors that increase obedience
• Commands are given by
an authority figure rather
than another volunteer.
• When people get

rewarded for obeying.
• Authority ordering being

legitimate
CONFORMITY
• Conformity is the most common and pervasive
form of social influence. It is informally defined as
the tendency to act or think like members of a group.
In psychology, conformity is defined as the act of
matching attitudes, beliefs, and behaviors to group
norms
OBEDIENCE DIFFERS FROM
CONFORMITY IN THREE KEY
WAYS
• Obedience involves an order; conformity involves a
request.
• Obedience involves following the order of someone
with a higher status; conformity usually involves
going along with people of equal status.
• Obedience relies on social power; conformity relies
on the need to be socially accepted.
DIFFERENCES BETWEEN COMPLIANCE AND
OBEDIENCE
• Compliance is simply • Obedience is following

requesting someone to orders. You don’t
do something and they question the figure of
comply. You use logical authority and follow
reasoning and orders even if those
persuasion to orders ask you do
accomplish compliance. things that is contrary
to your moral beliefs
and values.
DIFFERENCES BETWEEN
COMPLIANCE AND OBEDIENCE
• Obedience is following orders or instructions of one in power or authority.
• Compliance is following instructions or else going along.
• In both cases, the individual who is subjected to the order or instruction

may disagree personally yet carries on with the instructions.
• This significant difference is that while in obedience one person is in an

authorial position, in compliance it is not so.
COMPLIANCE & OBEDIENCE
IN DAILY LIFE
COMPLIANCE IN DAILY
LIFE
• when an individual
performed a task when
asked to, this individual is
complying with a request.
The unwritten law of the
group and members is to
stick to the rules in order
to be considered as being
part of the group, this is
considered the most
important characteristic
of compliance.
OBEDIENCE IN DAILY
LIFE
• In schools, many teachers find
that their absence from the
classroom instantly causes a
eruption of noise – caused by
the pupils. This is because
from a young age we have been
brought up viewing teachers as
a legitimate authority figure –
and in the majority of cases we
will obey them. However when
the physical absence of the
teacher is apparent the
‘unspoken’ rules (for example,
no talking) are dismissed.
THE MILGRAM EXPERIMENT
AIM OF THE EXPERIMENT

Milgram (1963) was interested in researching how far people would go in
obeying an instruction if it involved harming another person.
Stanley Milgram was interested in how easily ordinary people could be
influenced into committing atrocities, for example, Germans in WWII.
RESULTS:
65% (two-thirds) of participants (i.e., teachers) continued to
the highest level of 450 volts. All the participants continued
to 300 volts.
Milgram did more than one experiment – he carried out 18

variations of his study. All he did was alter the situation (IV)
to see how this affected obedience (DV).
CONCLUSION
Ordinary people are likely to follow orders given by an authority figure,
even to the extent of killing an innocent human being. Obedience to
authority is ingrained in us all from the way we are brought up.
People tend to obey orders from other people if they recognize their
authority as morally right and/or legally based. This response to
legitimate authority is learned in a variety of situations, for example in the
family, school, and workplace.
IMPORTANCE OF
COMPLIANCE AND
OBEDIENCE
IMPORTANCE OF
OBEDIENCE
In everyday situations, people obey orders because
they want to get rewards, because they want to avoid
the negative consequences of at disobeying, and
because they believe an authority is legitimate. In
more extreme situations, people obey even when
they are required to violate their own values or
commit crimes.
i.e obedience of God, Parents , Teachers , etc.
IMPORTANCE OF
COMPLIANCE
A compliance program is a formal system to help
in maintaining compliance in all areas of
operation. The program will
at focus on upholding
policies and procedures that prevent others to
breaking laws and regulations.
i.e compliance in banks, corporate jobs, etc.

IMPORTANT ASPECTS IN
GROUP BEHAVIOR
1)CONFORMITY
2)COMPLIANCE
Both conformity and compliance are prevalent in all types

of groups, but first is important to point out the differences
between these two types of behavior
WHAT IS CONFORMITY?
Conformity within a group entails members changing their

attitudes and beliefs in order to match those of others
within the group. Those that conform tend to be obedient
and compliant. In order to conform, the group member
must attribute someone as having the legitimacy and
credibility to lead or influence the group's behavior.
Without this "leader", conformity toward the group's goals
will be less prevalent. If a member of the group fails to
conform to the groups needs, he/she would lose credibility
with the rest of the group.
THE CONCEPT OF
COMPLIANCE?
• The concept of compliance is similar to conformity, yet slightly different.
For compliance to occur within groups, one must adapt his/her actions to
another's wishes or rules. A person that conforms must have a disposition
that allows him/her to yield to others. Requests for and acts of compliance
occur in everyone's lives. Simply asking someone to perform a task is a
request for compliance. The most effective method to gain compliance is
through rational persuasion and inspiration. Although this person is asking
another to perform a task, he/she is not asking the person to agree or
disagree with the task in question. The person requesting the performance
of the task is not necessarily attempting to change the other's beliefs, but
simply needs or wants the task to be performed. This notion is what sets
conformity and compliance apart. The central aspect of conformity is that
the person being influenced by the group change his/her attitudes and/or
beliefs while the main point of compliance is the achievement of some
specified task.
THANK YOU

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Introduction to

• Compliance is the act or

The "Door-in-the-Face" Technique

The "Foot-in-the-Door" Technique

The "Foot-in-the-Door" Technique: In this approach,

People define the behavior

People don’t want to be

• When people get

• Authority ordering being

• Compliance is simply • Obedience is following

• Obedience is following orders or instructions of one in power or authority.

• Compliance is following instructions or else going along.

• In both cases, the individual who is subjected to the order or instruction

• This significant difference is that while in obedience one person is in an

AIM OF THE EXPERIMENT

Milgram did more than one experiment – he carried out 18

i.e compliance in banks, corporate jobs, etc.

Both conformity and compliance are prevalent in all types

Conformity within a group entails members changing their

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