Software Requirements Specification

For

ATM

Version 1.0

Prepared by:

Nikhil Podishetty-3007

Adithya Rao S -3028

Methodist College Of Engineering and Technology

CSE Department

19.01.2022
 Table of Contents
i. Table of contents
ii. Revision history

1. Introduction
1.1 Purpose
1.2 Scope
1.3 Definitions, Acronyms, and Abbreviations
1.4 References
1.5 Overview

2. The Overall Description

2.1 Product Perspective
2.2 Product Functions
2.3 User Characteristics
2.4 Constraints
2.5 Assumptions and Dependencies

3. External interface Requirements

3.1 User Interfaces
3.2 Hardware Interfaces
3.3 Software Interfaces
3.4 Communications Interfaces

4. System Features
4.1 Remote Banking and Account Management
4.2 Receipt Generation

5. Other Non-Functional Requirements

5.1 Performance Requirements
5.1.1 Capacity
5.1.2 Dynamic Requirements
5.1.3 Quality
5.2 Software System Attributes
5.2.1 Reliability
5.2.2 Availability
5.2.3 Security
5.2.4 Maintainability
5.3 Business Rules

6. Other Requirements
Appendix A: Glossary
 Revision history

Name Date Reason for changes Version

Nikhil Podishetty 20.01.2022 Intial version Version 1.0
1. Introduction

The software ATM version1.0 is to be developed for Automated Teller Machines

(ATM). An automated teller machine (ATM) is computerized telecommunications
device that provides a financial institution's customers a secure method of performing
financial transactions, in a public space without the need for a human bank teller.
Through ATM, customers interact with a user-friendly interface that enables them to
access their bank accounts and perform various transactions.
1.1 Purpose

This SRS defines External Interface, Performance and Software System Attributes
requirements of ATM version1.0. This document is intended for the following group
of people:-
 Developers for the purpose of maintenance and new releases of the software.
 Management of the bank
 Documentation writers
 Testers

1.2 Scope

This document applies to Automated Teller Machine software ATM version1.0 . This
software facilitates the user to perform various transactions in his account without
going to bank. This software offers benefits such cash withdrawals, balance transfers,
deposits, inquiries, credit card advances and other banking related operations for
customers. It also allows the administrator to fix the tariffs and rules as and when
required.
The software takes as input the login Id and the bank account number of the user for
login purposes. The outputs then comprise of an interactive display that lets the user
select the desirable function that he wants to perform.

1.3 Definitions, Acronyms, and Abbreviations.

AC Alternate Current
AIMS ATM Information Management System.
ATM An unattended electronic machine in a public place, connected
to a data system and related equipment and activated by a bank
customer to obtain cash withdrawals and other banking services.
Braille A system of writing and printing for blind or visually impaired
people, in which varied arrangements of raised dots
representing letters and numerals are identified by touch.
BMS Bank Management Software developed by KPM Bank.
 Code Division Multiple Access, a reliable data communication
CDMA protocol.
CMS Card Management Software developed by KPM Bank.
DES Data Encryption Standard.
Dial-Up POS A message format for low cost communications.
Electronic For easier, safer information storage, related to modem.
Journals
Internet An interconnected system of networks that connects
computers around the world via the TCP/IP protocol.
MB Mega Bytes
ms Milliseconds.
sec Seconds
Smart Card Card without hardware which stores the user’s private keys
within a tamper proof software guard.
SRS Software Requirements Specification.
Tactile Special keyboard designed to aid the visually impaired.
keyboard
TCP/IP Transmission Control Protocol/Internet Protocol.
V Volts
VGA Video Graphics Adaptor is a display standard.

1.4 References

The references for the above software are as follows:-

i. www.google.co.in

ii. www.wikipedia.com

iii. IEEE. Software Requirements Specification Std. 830-1993.

iv. Chevy Chase Bank, UMBC Branch.

v. Russell C. Bjork Requirements Statement for Example ATM

System. Online.
URL: http://www.maths-cs.gordon.edu/local/courses/cs211/ATMExample/
1.5 Overview

Section 1.0 discusses the purpose and scope of the software.

Section 2.0 describes the overall functionalities and constraints of
the software and user characteristics.
Section 3.0 details all the requirements needed to design the software.

2. The Overall Description

2.1 Product Perspective

 The ATM is a single functional unit consisting of various sub-components.

 This software allows the user to access their bank accounts remotely through an
ATM without any aid of human bank teller.
 This software also allows to perform various other functions apart from just
accessing his bank account such as mobile bill clearings etc.
 Some of its hardware components are cassettes, memory, drives, dispensers i.e. for
receipts and cash, a card reader, printer, switches, a console, a telephone dialer
port, a networking port and disks.
 The ATM communicates with the bank’s central server through a dial-up
communication link.
 The Memory of the system shall be 20MB.
 The Cassette capacity shall be at least 2000 notes.

2.2 Product Functions

The major functions that ATM performs are described as follows:-

 Language Selection:- After the user has logged in, the display provides him with a list
of languages from which he can select any one in order to interact with the machine
throughout that session. After the language selection the user is prompted with an
option that whether he wants the selected language to be fixed for future use so that he
is not offered with the language selection menu in future thus making the transaction a
bit faster. User also has the freedom to switch to a different language mentioned in the
list in between that session.

 Account Maintenance:- The various functions that a user can perform

with his account are as follows:-

 Account Type:-The user has the freedom to select his account type to which
all the transactions are made, i.e. he can select whether the account is
current account or savings account etc.
  Withdrawal/Deposit: The software allows the user to select the kind of
operation to be performed i.e. whether he wants to withdraw or deposit
the money.
 Amount:- The amount to be withdrawn or deposited is then mentioned
by the user.
 Denominations:- The user is also provided with the facility to mention
the required denominations. Once he enters his requirements the machine
goes through its calculations on the basis of current resources to check
whether it is possible or not. If yes, the amount is given to the user
otherwise other possible alternatives are displayed.
 Money Deposition:- Money deposition shall be done with an envelope.
After typing the amount to be deposited and verification of the same, the
customer must insert the envelope in the depositary.
 Balance Transfer:- Balance transfer shall be facilitated between any two
accounts linked to the card for example saving and checking account.
 Balance Enquiry:- Balance enquiry for any account linked to the card
shall be facilitated.

 Billing:- Any transaction shall be recorded in the form of a receipt and the same
would be dispensed to the customer. The billing procedures are handled by the billing
module that enable user to choose whether he wants the printed statement of the
transaction or just the updation in his account.

 Cancelling:- The customer shall abort a transaction with the press of a Cancel key.
For example on entering a wrong depositing amount. In addition the user can also
cancel the entire session by pressing the abort key and can start a fresh session all over
again.

 Map locating other machines: - The machine also has a facility of displaying the
map that marks the locations of other ATM machines of the same bank in the entire
city.

 Mobile Bills Clearings:- The machine also allows the user to clear off his pending
mobile bills there only, if the name of his operator is mentioned there in the list. The
machine displays the list of the companies supported by that bank to the user.
2.3 User Characteristics

There are different kinds of users that will be interacting with the system.
The intended users of the software are as follows:-

 User A: A novice ATM customer. This user has little or no experience with
electronic means of account management and is not a frequent user of the product.
User A will find the product easy to use due to simple explanatory screens for each
ATM function. He is also assisted by an interactive teaching mechanism at every
step of the transaction, both with the help of visual and audio help sessions.

 User B: An experienced customer. This user has used an ATM on several occasions
before and does most of his account management through the ATM. There is only a little
help session that too at the beginning of the session thus making the transaction procedure
more faster.

 Maintenance Personnel: A bank employee. This user is familiar with the

functioning of the ATM. This user is in charge of storing cash into the ATM vault
and repairing the ATM in case of malfunction. This user is presented with a
different display when he logs in with the administrator’s password and is provided
with options different from that of normal user. He has the authority to change or
restrict various features provided by the software in situations of repairing.

2.4 Constraints

The major constraints that the project has are as follows:-

 The ATM must service at most one person at a time.
 The number of invalid pin entries attempted must not exceed three. After three
unsuccessful login attempts, the card is seized/blocked and need to be unlocked by
the bank.
 The simultaneous access to an account through both, the ATM and the bank is not
supported.The minimum amount of money a user can withdraw is Rs 100/- and the
maximum amount of money a user can withdraw in a session is Rs.10,000/- and
the maximum amount he can withdraw in a day is Rs 20,000/-

 Before the transaction is carried out, a check is performed by the machine to ensure
that a minimum amount of Rs 1000/- is left in the user’s account after the
withdrawal failing which the withdrawal is denied.
 The minimum amount a user can deposit is Rs 100/- and the maximum amount he
can deposit is Rs 10,000/-.
 A user can select only that cellular operator for mobile bill clearings that is
supported by the bank.
 The software requires a minimum memory of 20GB
 The database used should be Oracle7.0.
 There shall be a printer installed with the machine to provide the user with the
printed statement of the transaction.
 For voice interactions, speakers should also be there to accompany the machine.
2.5 Assumptions and Dependencies

The requirements stated in the SRS could be affected by the following factors:

One major dependency that the project might face is the changes that need to be
incorporated with the changes in the bank policies regarding different services.
As the policies changes the system needs to be updated with the same
immediately. A delay in doing the same will result to tremendous loss to the
bank. So this should be changed as and when required by the developer.
Another constraint relating to the operating environment is that we are specific
to Oracle Database.
The project could be largely affected if some amount is withdrawn from the
user’s account from the bank at the same time when someone is accessing that
account through the ATM machine. Such a condition shall be taken care of.
At this stage no quantitative measures are imposed on the software in terms of
speed and memory although it is implied that all functions will be optimized
with respect to speed and memory.

It is furthermore assumed that the scope of the package will increase considerably
in the future.

3. External Interface Requirements

3.1.1 User Interface Requirements

The interface provided to the user should be a very user-friendly one and it should
provide an optional interactive help for each of the service listed. The interface
provided is a menu driven one and the following screens will be provided:-

1. A login screen is provided in the beginning for entering the required

username/pin no. and account number.
2. An unsuccessful login leads to a reattempt (maximum three) screen for again
entering the same information. The successful login leads to a screen displaying a
list of supported languages from which a user can select any one.
3. In case of administrator, a screen will be shown having options to reboot system,
shut down system, block system, disable any service.
4. In case of reboot/ shut down, a screen is displayed to confirm the user’s will to reboot
and also allow the user to take any backup if needed.
5. In case of blocking system, a screen is provided asking for the card no. By
entering the card no of a particular user, system access can be blocked for him.
6. Administrator is also provided with a screen that enables him to block any service
provided to the user by entering the name of the service or by selecting it from
the list displayed.
7. After the login, a screen with a number of options is then shown to the user. It
contains all the options along with their brief description to enable the user to
understand their functioning and select the proper option.
 8. A screen will be provided for user to check his account balance.
9. A screen will be provided that displays the location of all other ATMs of same
bank elsewhere in the city.
10. A screen will be provided for the user to perform various transactions in his
account.

The following reports will be generated after each session dealt with in the
machine:-
1. The login time and logout time along with the user’s pin no and account number
is registered in the bank’s database.
2. The ATM’s branch ID through which the session is established is also noted
down in the bank’s database.
3. Various changes in the user’s account after the transactions, if any, are reported
in the database.
4. A printed statement is generated for the user displaying all the transactions he
performed.

Other various user interface requirements that need to be fulfilled are as follows:-

 The display screen shall be of 10" VGA color type.

 The display screen shall have 256 color resolution.
 The display screen shall also support touch screen facility.
 The speakers shall support Yamaha codecs.
 The keypad shall consist of 16 tactile keys.
 There shall be 8 tactile function keys.
 The keyboard will be weather resistant.
 The transaction receipt shall be 3.1" × 6".
 The statement receipt shall be 4.2" × 12".
 The deposit envelopes shall be 9" long and 4" wide

3.1.2Hardware Interface Requirements

There are various hardware components with which the machine is required to interact.
Various hardware interface requirements that need to be fulfilled for successful
functioning of the software are as follows:-

 The ATM power supply shall have a 10/220 V AC manual switch.

 The ATM card should have the following physical dimensions:-
Width - 5.47mm- 5.72mm
Height - 3.92mm- 4.03mm
Thickness - 76mm+0.8mm

 The card reader shall be a magnetic stripe reader

 The card reader shall have Smart card option.
 The slot for a card in the card reader may include an extra indentation for the
embossed area of the card. In effect it acts as a polarization key and may be used
to aid the correct insertion orientation of the card. This is an additional
characteristic to the magnetic field sensor which operates off the magnetic stripe
and is used to open a mechanical gate on devices such as ATMs.
  There shall be a 40 column dot matrix receipt printer.
 There shall be a 40 column dot matrix statement printer.
 The receipt dispenser shall be a maximum of 4" width and 0.5" thickness.
 The statement dispenser shall be a maximum of 5" width and 0.5" thickness.
 The envelope depository shall be a maximum of 4.5" width, 10" length and 0.5"
thickness.
 Screen resolution of at least 800X600-required for proper and complete viewing of
screens. Higher resolution would not be a problem.

3.1.3 Software Interface Requirements

In order to perform various different functions, this software needs to interact with
various other softwares. So there are certain software interface requirements that need to
be fulfilled which are listed as follows:-
 The transaction management software used to manage the transaction and keep track of
resources shall be BMS version 2.0.
 The card management software used to verify pin no and login shall be CMS
version 3.0.
 Yamaha codecs 367/98 for active speakers.
 The database used to keep record of user accounts shall be Oracle version7.0.

3.1.4 Communication Interface Requirements

The machine needs to communicate with the main branch for each session for various
functions such as login verification, account access etc. so the following are the various
communication interface requirements that are needed to be fulfilled in order to run the
software successfully:-
 The system will employ dial-up POS with the central server for low cost
communication.
 The communication protocol used shall be TCP/IP.
 Protocol used for data transfer shall be File Transfer Protocol.(FTP)
4. System Features

1. Remote Banking and Account Management

Description:

The system is designed to provide the user with the facility of remote banking and
perform various other functions at an interface without any aid of human bank teller. The
functioning of the system shall be as follows:-
At the start, the user is provided with a log in screen and he is required to enter his
PIN NO. and Account details which are then verified by the machine. In case of an unsuccessful
attempt a user is asked again for his credentials but the maximum number of attempt given to the
user is limited to 3 only, failing which his card is blocked and need to be unblocked by the bank
for any future use.
After a successful log in, the user is presented with a list of language. The user
can select anyone in the list for interaction with the machine for the entire session. After
the language selection the user is also asked whether he wants to fix that language for
future use also so that he is never asked for language in future. In addition there is also a
facility for the user to switch to any other language during that session.
After the language selection, the user is directed towards a main page that
displays a set of options/services along with their brief description, enabling the user to
understand their functioning. The user can select any of the listed option and can continue
with the transaction.
The machine also provides the user with a number of miscellaneous services
such as:
The machine lists a set of operators that are supported by the bank. A user can
clear off his pending mobile phone bills be selecting his operator.
The machine also has the facility to display a map that marks the location of
other ATMs of the same bank in the city. This may help the user to look for the ATM
nearest to his destination.
At any moment if the user wants to abort the transaction, he is provided with
an option to cancel it. Just by pressing the abort button he can cancel all the changes made
so far and can begin with a new transaction.
After the user is finished with his work, for security purpose, he is required to
log out and then take his card out of the slot.

Validity Checks

In order to gain access to the system, the user is required to enter his/her correct user
id/pin no and account no failing which his card may be blocked.
The user can access only one account at a time and can enter only one account no.
Also if the user is an administrator, he is required to enter his login id in order to access
and change the facilities provided by the system.

Sequencing Information

The information about the users and their account should be entered into the database
prior to any of the transactions and the backup be maintained for all account information
Error Handling/ Response to Abnormal Situations

If any of the above validation/sequencing flow does not hold true, appropriate error messages
will be prompted to the user for doing the needful.

2. Receipt Generation

After each transaction user has performed, a receipt is generated that contains all the
information about the transaction. The format of the generated receipt is as shown
below:-

KPM BANK

Branch name/Id
(address)

Login Time:- Date:-

Account No:-
User Name:-

TRANSACTIONS:

FROM TO TYPE AMOUNT

Logout Time: - BARCODE

Thank You For your visit.

See you soon.
5.Other Non-functional Requirements

5.1 Performance Requirements

The following list provides a brief summary of the performance requirements for the
software:

5.1.1 Capacity
 The ATM shall provide customers a 24 hour service.

5.1.2 Dynamic requirements

 The card verification time must not exceed 0.8 sec. under normal server workload
and 1 sec. under peak server workload.
 The pin number verification time must not exceed 0.3 sec. under normal server workload
and 0.5 sec. under peak server workload.
 Account balance display time must not exceed 2 sec. under normal server
workload and 3 sec. under peak server workload.
 Account balance transfer time must not exceed 3 sec. under normal server
workload and 4 sec. under peak server workload.
 Cash withdrawal transaction time must not exceed 4 sec. under normal server
workload and 5 sec. under peak server workload.
 Deposit transaction time after insertion of the deposit envelope must not exceed 5
sec. under normal server workload and 6 sec. under peak server workload.
 Receipt printing time after must not exceed 3 sec. under normal server and peak
server workload.
 Touch screen and button response time must not exceed 5000ms.
 Credit card advance time must not exceed 6 sec. under normal traffic and server
and peak traffic and server workload.

5.1.3 Quality

The primary objective is to produce quality software. As the quality of a piece of software
is difficult to measure quantitatively, the following guidelines will be used when judging
the quality of the software:
 Consistency – All code will be consistent with respect to the style. (This is implied
when adhering to the standard).
 Test cases – All functionality will be thoroughly tested
 5.2 Software System Attributes

5.2.1 Reliability
 The data communication protocol shall be such that it ensures reliability and quality of
data and voice transmission in a mobile environment. For example, CDMA.
 The memory system shall be of non-volatile type.

5.2.2 Availability
 The product will have a backup power supply in case of power failures.
 Any abnormal operations shall result in the shutting down of the system.
 After abnormal shutdown of the ATM, the system shall have to be manually restarted
by a maintenance personnel.
 There should be no inconsistency introduced in the account during whose transaction
the system is abnormally shut down.

5.2.3 Security
 The system shall be compatible with AIMS security standards.
 The system shall have two levels of security i.e. ATM card and pin verification both
authenticated by the CMS software.
 The Encryption standard used during pin transmission shall be triple DES.
 The password shall be 6-14 characters long.
 Passwords shall not contain name of customers as they are easy to be hacked.
 Passwords can contain digit, hyphen and underscore.
 User should be provided with only three attempts for login failing which his card
needs to be blocked.
 There shall be a security camera installed near the ATM.
 There shall be a secured cash vault with a combination locking system.
 The product cabinet cover shall be manufactured using Fiber glass for security
purposes.

5.2.4 Maintainability
 The system components i.e. modem, memory, disk, drives shall be easily serviceable
without requiring access to the vault.
 The system should have the mechanism of self-monitoring periodically in order to detect
any fault.
 The system should inform the main branch automatically as soon as it detects any error.
The kind of fault and the problem being encountered should also be mentioned by the
system automatically.
5.3 Business Rules

The business rules for the software are as follows:

The Administrator has the authority to fix the rules and regulations and to set or update
the policies as and when required.
The staff at the bank performs the following:
a. Making the entries in the system regarding all the details of the bank account of
the user.
b. Keeping the bank account of the user updated as soon as changes are
encountered so that the data is in consistent state.
c. Blocking or seizing of the account of user on discovery of any illegal
transaction.
d. Unblocking of ATM card that got blocked due to more than three unsuccessful
login attempt.
e. Blocking of a lost/stolen ATM card on complaint of the user, only if he presents
his verification and a FIR filed for that case.
f. Constantly monitor all the ATMs in the city to check whether any one of them is
encountering any fault.
g. Immediately correct any fault discovered in any of the ATM.
h. Maintain the backup of all the accounts for reliability purposes.
i. Rollback all the changes made in an account during whose transaction an ATM
got abnormal shutdown.
In case of loss of the ATM card. The user has to lodge a First Investigation Report (FIR) and
present its one copy to bank officials for card blocking purposes.
A log of the following annexure is generated by the system:
User bank account details.
Updations made in the user account along with date, time and the
changes made.
Schedule of fixed assets.

6. Other Requirements
None.
Appendix A: Glossary

AIMS ATM Information Management System.

ATM An unattended electronic machine in a public place, connected

to a data system and related equipment and activated by a bank
customer to obtain cash withdrawals and other banking services
A system of writing and printing for blind or visually impaired
Braille People, in which varied arrangements of raised dots representing
letters and numerals are identified by touch.

CDMA Code Division Multiple Access, a reliable data

communication protocol.

CMS Card Management Software developed by KPM Bank.

Dial-Up POS A message format for low cost communications.

Internet An interconnected system of networks that connects computers

around the world via the TCP/IP protocol.

Smart Card Card without hardware which stores the user’s private keys
within a tamper proof software guard.

Tactile Special keyboard designed to aid the visually impaired.

Keyboard

TCP/IP Transmission Control Protocol/Internet Protocol.