The Ultimate Sales MINDMAP
The Ultimate Sales MINDMAP
The Ultimate Sales MINDMAP
NoBsMarketingAdvice.com
Link to Vagabond 007's blog Highest Priority
Take action and add value ALWAYS USE AN UP SELL
to the world
The easiest and fastest way to
increase your profits TODAY
For most people, avoiding pain is a greater
motivator than gaining pleasure Use at point of purchase, when
People buy to either avoid the customer is in buying mode
People buy when the pain of the problem is
pain or gain pleasure
greater than the cost of the solution. "By the way, Mrs. Jones, we have a
special today for people who order the
Sell to their emotions but give them _______. If you wanted to, you could get
reasons to justify their purchase later on ______ for just $29.95 today...it's usually
People buy based on emotion $49.95. Should I ring you up for that?"
then justify it with logic
"Would you like to add a 2 liter
of Pepsi for just a dollar?"
Ironically, selling something they
need is often times difficult
"Because you bought _____, you
can save 20% off ______ right now."
This is why you see satellite dishes and
flat screen TV's in trailer parks
People buy what they WANT $90 purchase immediately
went to $140
Sell things people REALLY want, not
what YOU think they SHOULD want Up Sell That's an extra $50 for simply
telling me about the up sell
You don't buy gas because you like gas. You Examples I was also of f ered another
buy it because you want to drive somewhere up sell, cost would hav e
Actual Case - I was looking at a $90 pair of been $25, but I declined
Don't focus on what your product or shoes and right after I said "I'll take them"
Buying Motivators the saleswomen offered me a 2nd pair for
service is, focus on what it DOES But there is a percentage of people
People buy the results they get 20% off. I purchased them as well. who will take that up sell as well
from your product or service, not
Women buy creams and lotions so they can look 10
the actual product or service itself If I took that, the initial $90 purchase
years younger, they don't buy them because they would hav e went up to $165
want the cream and lotion. They want the results
the creams and lotions will give them That's an 83% increase!
Your Most
You must send the right message, to Important Asset
the right market, using the right media
At the very least, name and e-mail
Mediocre marketing aimed at a very well Capture the contact
information of customers Birthdays and hobbies are good details too
selected target market will get better results than
great marketing aimed at the wrong market
Market is the most "Join our newsletter" is NOT compelling
important of the 3 Give compelling reason for them
to give their contact information
"Everyone" is NOT your market Message, Market, Media
Create a very detailed profile "Free _______ if you join our list"
When you identify your market
you can speak directly to them of your typical customer
"Half price off XX"
A brain surgeon does nothing but brain Can sell to them without having Monthly Newsletter
surgery. You wouldn't find him treating a to pay big money to run an ad
Consider specializing in Build relationships with them
broken bone, the flu, a pulled muscle, etc.
one area of your industry,
in one product, or one Phone calls
service Carry out regular research: ask them what they
want, ask them what needs improvement, ask Emails
People pay more money for a them anything - reward people for answers
Niche Questionnaires
specialized product or service
H1 tags
Train staff to use them
properly and effectively
Between sales page
Review these systems Create and USE systems for everything and checkout page
periodically
Placement One click up sell
Create weekly and daily To Do lists of important, After checkout
value creating things, and get them done!
On "Thank You" page
Have a FAQ section on your website and/or in thank you e-mail
Always use deadlines Up Sell Let the buyer know this offer
Time Management will never be available again
Start being more critical about what's an emergency and
what's not an emergency; what is a crisis and what is not One Time Offer Don't be surprised if at least
a crisis; what is important and what is not important 30% of people also buy the OTO
Set aside time every day/week to work Test to find where the best
on the things that are the most placement is for your up sell
important in helping your business Spend more time working
ON your business instead Scarcity
of working IN your business
Audio
Start your day with a purpose Best kind
Video
Testimonials
Most people are always Website
reacting to things
Intent vs Reacting Text
Their days are influenced by
what's happening around them Submit to video
sharing sites as well
Videos
Analyze work patterns
Include As Many Of These
Analyze profits and losses Components As You Can Blog
80/20 Principle
Business listed in online
Analyze client spend
directories
Apply it to EVERYTHING Proper Logo's - PayPal, Google,
BBB, Credit Cards, etc.
Sell more to the top 20% Visible, great guarantee
of your customers
One last effort to grab
Sell more to the top 5% of their contact info
your customers Exit pop up box
Receipts
Value = Quality + Service + Price Increase Perceived Value URL on printed materials
Traffic
Offline Traffic To Website Postcards
Direct Mail
People only buy on price when Letters
People will find the money for whatever it is Put a CTA on and in everything,
they want to buy REGARDLESS of price. A common misconception is that and include it in conversations
raising prices will make people
buy less, this just isn't true Test your instructions on a wide range
Clear Call To Action of people (age, skills, interests)
There is a market at ANY price point Never expect the customer to You must clearly tell them
know what you want them to do what they are to do next
Expensive = Quality
Some people ONLY buy the
most expensive products Talk about what happens if they DON'T buy
Also moves the pro spect from Offer Basic and Deluxe versions
yes/no to "which do I want" thinking
Communicate with your customer list
There is NO downside to raising prices at least 12 times a year. Minimum!
People will pay more money for a specialized No reason you can't make
product rather than a non specialized product contact at least once per month
More skin in the game
People comply more when Christmas
they are paying more
Thanksgiving
Margins are now higher so you can afford to St. Patrick's Day
spend more on acquiring new customers
New Year's Day
Most business owners want to spend
LESS on acquiring new customers Easter
Holiday Promotions
Mothers' Day
B u t th e fa ct i s, th e p e rso n wh o ca n a ffo rd to Gives you greater flexibility
sp e n d th e M O S T o n a cq u i ri ng new in your marketing Fathers' Day
cl i e n ts/cu sto m e rs wi l l A L WAYS win
Labor Day
Ideas To Contact List
Because acquiring a new client/customer is the Memorial Day
MOST expensive client/customer there is.
4th of July
Always test and track Customer "Touches" Halloween
Lead Conv ersion If not, why not? Make more offers to them more often
Track everything you do
Personal Productiv ity Live person will increase Does a live person Sell renewable products or services
Double Y our Business
conversion answer the phone "What gets measured
Increase those 5 areas by Learn more about each customer and tailor offers to match
Y ou more than double gets improved"
ONLY 15% leads to a 101% y our money
increase in business Always work on lead generation, Reward frequent purchasers
even when you don't need to Test and Track
Test price increase
Better to have too much than too little Take whatever is working
Deal Flow ALWAYS work on
and systematize it Test different up sells
testing everything
Dig the well before you thirst
Write each and every step down Test different offers
When following up Test Small First Test small first so you don't
waste as much money
with customers Ask for them at
Anytime a customer says how other times as well
Without grabbing your prospects
great of a job you are doing Ask for them at point of sale attention nothing else matters because
they won't see/read anything else
Referrals Must grab attention
Give incentives to encourage
people to give you referrals
Attempting to get the sale
Another reason why you NEED to know on first contact
the lifetime value of each client/customer One step process
Just getting a small percentage of your
clients/customers to give you a referral
will dramatically increase your profits
Asking the prospect to
"raise their hand" first
Include small yellow label on outside inviting them to
call a toll free # to hear a free recorded message. This is done by offering a
Message just reinforces the benefits of the products, free report, free recorded
reassures them they made the right purchase, etc. Multi-step process message, etc.
Items That Are Packaged
Great way to qualify prospects
Send out mail to qualified lists
and weed out tire kickers
Follow up via e-mail to see if they
have any questions or need help
Direct Mail
Follow up with a letter to see if they Send a series letters
have any questions, need help and First letter
to reinforce the benefits Reduces Refunds and
Buyers Remorse
Dunning Method "2nd Notice" letter that ref ers
Follow up with a personal phone call to to the f irst letter
see if they have any questions, need "Final Notice" letter that ref ers
help and to reinforce the benefits Follow up with buyer soon
to the f irst two letters sent
after they have purchased
Make an irresistible offer
Use this as another opportunity to If your profits are more than
with a deadline
sell them something else (up sell) your print and mailing costs,
KEEP mailing
Return On Investment (ROI)
Use as an opportunity to is the most important number
Stick Strategies
ask for referrals
Business owners have gone broke on a 10%
Keeps you "front of mind" for when response rate while others have become rich
customers need the type of product with a .05% response rate
or service you sell in the future Don't focus too much on
response rates ROI is the only thing that matters
Offers a chance to give value and build
a relationship with your customers Nothing screams "junk"
Another opportunity to sell faster than bulk mail
your products or services Always use first class postage
Quarterly or longer don't work as well Always focus on the reader and not your company.
Monthly newsletters are best
People are always wondering "what's in it for me?"
Newsletter If y ou go this route, y ou
Email can work but they aren't as ef f ective. Best to send an offline newsletter, mine as well use the entire
as in an actually newsletter you mail env elope f or copy
Although, f eel f ree to test email v s Teaser copy on outside
of f line to see which is better Put testimonials on the back
Google Bookmarks
So ask yourself “What is my
Yahoo Bookmarks prospects problem” and “How
If you can describe someone’s problem better can I describe it to them”?
Digg than they can, they automatically and
unconsciously created you with knowing the
Delicious solution. They assume you know the answer.
Social Bookmarking
StumbleUpon Influence and Persuasion Enter the conversation already
going on in the persons mind.
reddit
Remember, people buy based on
Searchles
emotion and justify it with logic
Google Adwords Tool
People Buy Feelings Give people emotionally reasons (benefits) to buy and
Google Suggest Tool logical reasons (features) to justify their purchase
Key word Research Tools
Keyword Discovery
Wordtracker
Biggest mistake you could make
Not Using An Up Sell Luckily, it's the easiest to fix
Tools.SEOBook.com Tools
Firefox Extensions
Online Traffic Generation Easiest sale to make
SEO For Firefox Search Engine Optimization Not Selling To Past Customers
SEO Quake
Not optimizing what's already working
SEO Open
Not stopping what ISN'T working
Page Title
Make your offer to
Meta Description good to pass up
Search Engine Optimization (SEO)
Meta Keywords Not Giving Irresistible Offers Put offers on receipts
Domain Name
You usually just pay a flat fee for the ad Solo Ads
Can't follow up with them
to make the sale
Cost per click (CPC) Not capturing the contact information Not everyone is ready to
Banner Ads of POTENTIAL customers buy right away.
Cost per 1,000 impressions (CPM)
Google Video
Use this to automatically
submit y our v ideos to a
dozen or so v ideo sites
TubeMogul
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