XII Business

GOBINDGARH PUBLIC SCHOOL
FIRST EVALUATION (2021-22)

CLASS - XII COMMERCE
SUBJECT: BUSINESS STUDIES
TIME ALLOWED: 1 HR 30 MINS. MM: 50
GENERAL INSTRUCTIONS:
1. This question paper contains 19 questions.
2. Marks are indicated against each question.
3. Answers should be brief and to the point.
4. Answers to the questions carrying 3 marks may be from 50 to 75 worlds.
5. Answers to the questions carrying 4 marks may be about 150 words.
6. Answers to the questions carrying 6 marks may be about 200 words.
7. Attempt all parts of the questions together.
1. "Management has to adapt itself according to the changing environment." 1

Which characteristic of management is highlighted in the above statement?
(a) Continuous process (b) Dynamic function
(c) Group activity (d) Goal oriented
2. Which of the following is an example of a social environment? 1
(a) Money supply in the economy (b) Consumer protection act
(c) The constitution of the country (d) Composition of family
3. This concept provides the requisite amount, quality, timing and sequence of 1
efforts, which ensure that planned objectives are achieved with a minimum of
conflict. Identify the concept identified in the above stated line.
(a) Cooperation (b) Management
(c) Coordination (d) Planning
4. "It may be difficult to know the extent of the relative impact of the social, 1
economic, political, technological or legal factors on change in demand of a
product in the market."
Which feature of the business environment is highlighted by this point?
(a) Relative (b) Complex
(c) Dynamic (d) Inter-relation
5. Which of the following is not an objective of management? 1
(a) Earning profits (b) Growth of the organization
(c) Providing employment (d) Policy making
6. Which of the following principles of scientific management suggests the 1
introduction of scientific investigation and analysis of management practices?
(a) Harmony, Not Discord (b) Science, Not Rule of Thumb
(c) Mental Revolution (d) None of the above
Singhal Printers Limited’ is a famous company of Printing Industry. Its main
business is to print the Greeting Cards of Deepavali, Eid, Christmas, Gurpurab
and other festivals. The Greeting Cards of this company are well known
throughout India. The Government made such changes in its Tax Policy
recently which have had a positive impact on the Printing Industry. One
negative factor noticed with regard to this Industry is that now people have
started preferring internet and mobile to Greeting Cards on festivals and other
occasions. Similarly, it has also been noticed that in Printing Industry only
those companies are earning profits which have adopted modern technology.
Recently, the new Central Government of the country decided to establish
Industrial Estate in the name of Printing Club’ for the development of this
industry. Also, a decision to simplify the process of Industrial Disputes of
Printing Industry in the country was taken. The Managing Director of ‘Singhal
Printers Limited’ made a thorough study of the business environment. He
arrived at the conclusion that the business environment is a group of not one
but several factors. All these factors affect business in some or the other form.
Business has no control over them. Business has to mould itself in accordance
with them. The companies which follow this principle stay in the market for a
long time and the remaining ones disappear from the market gradually.
7. Which particular feature of business environment is being referred in the 1
paragraph?
(a) Totality of external forces
(b) Uncertainty
(c) Dynamic
(d) Complexities
8. Which of the following is not a component of specific forces of business 1
environment?
(a) Technological conditions
(b) customers
(c) employees
(d) investors
9. External environment change will provide……………. 1
(a) Less competition
(b) Goodwill
(c) Threats
(d) None of the above
10. Why is business environment called dynamic? 1
11. The director of Unique India Ltd. called for a meeting of all the employees. In 3
the meeting, directors informed the employees that the main objective of the
company is to increase the sale by 30%. Various plans were made to improve
the potential and efficiency of employees as well as various operations. The
sales manager suggested some changes in the product as per the latest demand
in the market. As a result, the company was able to achieve its target
successfully at the end of the year.
State the characteristics of management highlighted above, also identify the
lines indicating their characteristics.
12. Rhea Bhattacharya is working in Flax Ltd. The company manufactures room 3
heaters. She is responsible for all the activities of the business and for its
impact on society. Her job demands long hours and commitment to the
organization.
a. Identify the level at which Rhea Bhattacharya is working.
b. State two more functions required to be performed by Rhea
Bhattacharya at this level.
13. Mr. Mukesh used to manufacture shoes by employing laborers who were easily 3
available. When his son after completing his MBA joined the business, he
analysed that if we use capital intensive methods by using a machine it will
reduce the cost and the quality of shoes will also improve.
a. Which technique of Scientific management is used by his son?
b. What is the objective of that technique?
14. How does planning lead to rigidity and reduce creativity? Explain. 3
15. Explain the following techniques of scientific management: 4
a. Functional foremanship
b. Differential piece wage system
OR
Name and explain with a suitable example the technique of Scientific
Management given by Taylor, with the objective of determining the number
of workers to be employed for a task.
16. 'Sometimes planning fails in spite of the best efforts of management. Do you 6
agree? Give any five reasons in support of your answer.
17. Anurag, aspires to work with a socially and environmentally committed 6
company as he does not want to work just for monetary benefits but also the
brand value of the company, he works for in the society matters a lot to him.
Therefore, he has joined Cerebra Integrated Technologies a Bengaluru-based
Infotech company. The company has built India’s largest e-waste recycling
plant. The company strives to be one of the leading players in this business
which has huge potential not only in terms of generating huge revenues and
profits but also wants to contribute to the environment issues that have become
crucial worldwide.
The company sees big business in the mountains of e-waste in Bengaluru
which produces 2,00,000 tonnes of e-waste a year. The company plans to make
its millions by extracting metals such as gold and platinum from the e-waste
piling up in the city. As a mobile phone, for example, is made up of a
combination of rare earth and precious metals: it contains 250 mg of silver, 24
mg of gold and nine mg of palladium while a laptop has 1,000 mg of silver,
220 mg of gold and 500 grams of copper.
To start the business, the company has obtained a licence from KSPCB
(Karnataka State Pollution Control Board).
In context of the above case:
a. Identify the various dimensions of business environment being referred
to by quoting lines form the paragraph.
b. List any two values which the company wants to convey to the society.
18. Factory system of production implies that managers serve as a link between 6
the owners and the workers. Since as managers they had the mandate to 'get
work done' from the workers, there always existed the possibility of a kind of
class-conflict, the managers versus workers. Taylor recognised that this
conflict helped none, the workers, the managers or the factory owners. Both
should realise that each one is important. In such a situation even trade unions
will not think of going on strike etc. According to Taylor, 'Scientific
management has for its foundation the firm conviction that the true interests of
the two are one and the same; that prosperity of the business cannot exist for a
long time unless it is accompanied by prosperity/well-being of its workers.'
Japanese work culture is a classic example of such a situation. In Japanese
companies, a paternalistic style of management is in practice. There is
complete openness between the management and workers. If at all workers go
to strike, they wear a black badge but work more than normal working hours
to gain the sympathy of the management.
a. Identify and explain the principle of scientific management highlighted
in the above paragraph.
b. To achieve a state like that of Japanese work culture, Taylor called for
an important concept. Identity and explain that concept.
OR
Explain briefly 'Remuneration of Employees' and 'Scalar Chain' as general
principles of management.
19. Two years ago, Mayank obtained degree in food technology. For some time, 6
he worked in a company manufacturing bread and biscuits. He was not happy
in the company and decided to have his own bread and biscuits manufacturing
unit. For this he decided the objectives and targets and formulated action plan
to achieve the same.
One of his objectives was to earn 50% profit on the amount invested in the first
year. It was decided that raw material like flour, sugar, salt etc. will be
purchased on two months credit. He also decided to follow the steps required
for marketing the products through his own outlets. He appointed Harsh as a
production manager who decided the exact manner in which the production
activities are to be carried out. Harsh also prepared a statement showing the
requirements of workers in the factory throughout the year. Mayank informed
Harsh about his sales target for different products, area wise for the
forthcoming quarter. While working on the Production table a penalty of 150
per day was announced for not wearing the helmet, gloves and apron by the
workers.
Quoting lines from the above, identify and explain the different types of plans
discussed.

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GOBINDGARH PUBLIC SCHOOL

FIRST EVALUATION (2021-22)

1. "Management has to adapt itself according to the changing environment." 1

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