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Outlook Troubleshooting / Outlook for Windows Troubleshooting / Profiles and Accounts / Can't send email with Metered Connection Warning  ＋

Can't send or receive email in

Outlook and "Metered Connection
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Additional RSS feeds appear

Warning" is triggered
Can't send email with Metered
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Can't subscribe to an RSS feed that Article • 11/15/2021 • 5 minutes to read • +1 •
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Applies to: Outlook for Microsoft 365, Outlook 2016, Outlook 2013
Can't copy an appointment to an
Outlook.com folder
In this article
Can't set up Office 365 account Symptoms
Resolution
Can't use EAS to connect Outlook to
Workaround
Exchange
More information
Contact and Calendar items are lost
Contents of Public Folder Favorites
folder not removed Symptoms
EAS not synchronizing some Outlook
contact information In Outlook for Microsoft 365, Microsoft Outlook 2016, or Microsoft Outlook 2013, you
Enable ZeroConfigExchange
experience one or more of the following symptoms:
automatically create first profile New email messages aren't received.
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When you try to send an email message, it isn't sent. Instead, it remains in the Outbox.
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 When you try to configure a new Outlook profile by using an IMAP account, you receive
the following error message:

Internal MAPI error: The profile does not contain the requested service. Contact your
administrator.
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Additional RSS feeds appear When you select File in Outlook 2016, the following warning messages are displayed:
Can't send email with Metered Metered Connection Warning
Connection Warning We noticed the metered connection you're on may charge extra and this Office
Can't subscribe to an RSS feed that program might access online content. You may want to:
needs authentication Tap or click the network icon and turn on Airplane mode to go offline
Can't copy an appointment to an Connect to a WiFi or LAN network that isn't metered
Outlook.com folder Check the status of your data plan with your mobile operator
Can't set up Office 365 account
Can't use EAS to connect Outlook to Upgrade in Progress
Exchange Your mailbox is currently being optimized as part of an upgrade to Outlook 2016.
Contact and Calendar items are lost This one-time process may take more than 15 minutes to finish, and performance
Contents of Public Folder Favorites may be affected while the optimization is in progress.
folder not removed
EAS not synchronizing some Outlook
contact information
Enable ZeroConfigExchange
automatically create first profile
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  Filter by title
Additional RSS feeds appear
Can't send email with Metered
Connection Warning
Can't subscribe to an RSS feed that
needs authentication
Can't copy an appointment to an
Outlook.com folder
Can't set up Office 365 account Resolution
Can't use EAS to connect Outlook to To fix these issues for Outlook for Microsoft 365, update your Office installation to version
Exchange 2008 (Build 13127.20508) or a later version.
Contact and Calendar items are lost
. Open any Office application, such as Outlook or Word.
Contents of Public Folder Favorites
. Select File, and then select Office Account or Account.
folder not removed
. Check the version number that is listed under Office Updates. If the version is earlier
EAS not synchronizing some Outlook
than 2008, select Update Options, and then select Update Now.
contact information
Enable ZeroConfigExchange For more information about update channels for Office 365 clients, see Update history for
automatically create first profile Microsoft 365 Apps (listed by date).
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If updating the Office installation does not fix the issues, use one of the methods that are
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 listed in the "Workaround" section.
There is no resolution for Outlook 2016 and Outlook 2013 at this time. Use the appropriate
workarounds for these products.

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Workaround
Additional RSS feeds appear
Can't send email with Metered For Outlook for Microsoft 365 and Outlook 2016
Connection Warning
Can't subscribe to an RSS feed that To work around these issues, try Method 1 first. If that doesn't fix the issues, try Method 2.
needs authentication
Can't copy an appointment to an Method 1: Delete the SecurityManager key in the registry
Outlook.com folder
Can't set up Office 365 account The issues might be caused by the registry values under this subkey:
Can't use EAS to connect Outlook to HKLM\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Sec
Exchange urityManager\CapAuthz\ApplicationsEx
Contact and Calendar items are lost
Contents of Public Folder Favorites Delete the SecurityManager key and its subkeys in the registry.
folder not removed
EAS not synchronizing some Outlook ） Important
contact information
Follow the steps in this section carefully. Serious problems might occur if you modify the
Enable ZeroConfigExchange registry incorrectly. Before you modify it, back up the registry for restoration in case
automatically create first profile problems occur.
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. Exit Outlook.
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 . Start Registry Editor.
For Windows 10, Windows 8.1, and Windows 8: Press Windows logo key+R to
open a Run dialog box. Type regedit.exe, and then select OK.
For Windows 7: Select Start, type regedit.exe in the search box, and then press
Enter.
 Filter by title
Additional RSS feeds appear . In Registry Editor, locate the following subkey in the registry:
Can't send email with Metered
HKLM\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsof
Connection Warning
t\SecurityManager\CapAuthz\ApplicationsEx
Can't subscribe to an RSS feed that
needs authentication . Right-click the SecurityManager key, and select Permissions.
Can't copy an appointment to an
Outlook.com folder . Select Advanced, and select the Replace all child object permission entries with
inheritable permission entries from this object check box.
Can't set up Office 365 account
Can't use EAS to connect Outlook to . Select OK.
Exchange
. Select yes if you receive the following notification: "This will replace explicitly defined
Contact and Calendar items are lost
permissions on all descendants of this object with inheritable permissions from
Contents of Public Folder Favorites <parent key>. Do you wish to continue?
folder not removed
EAS not synchronizing some Outlook . Select OK.
contact information
. Right-click the SecurityManager key, and select Delete to delete the SecurityManager
Enable ZeroConfigExchange key and the subkeys.
automatically create first profile
 Download PDF . Exit Registry Editor.
. Repair the Office application , and check whether the issues have been resolved.
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 Method 2: Stop third-party applications that access
MAPISVC.inf file
These issues may also be caused by third-party applications that access MAPISVC.inf and
prevent Outlook from setting up the Account Manager. To mitigate this situation, stop the
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applications and processes that may be affecting MAPISVC.inf.
Additional RSS feeds appear
Can't send email with Metered Use Process Monitor to see the processes that are accessing MAPISVC.inf. If a process displays
Connection Warning a SHARING_VIOLATION on MAPISVC.inf, it indicates that the associated application is likely
Can't subscribe to an RSS feed that to be responsible for the issues. For instance, RepMgr.exe (C:\Program
needs authentication Files\Confer\RepMgr.exe) is an application that is known to cause these issues. Stop this
Can't copy an appointment to an process if you see it in Process Monitor.
Outlook.com folder Third-party information disclaimer
Can't set up Office 365 account
Can't use EAS to connect Outlook to The third-party products that this article discusses are manufactured by companies that are
Exchange independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the
performance or reliability of these products.
Contact and Calendar items are lost
Contents of Public Folder Favorites
folder not removed For Outlook 2013
EAS not synchronizing some Outlook
To work around these issues, try Method 1 first. If that doesn't fix the issues, try Method 2.
contact information
Enable ZeroConfigExchange
automatically create first profile Method 1: Verify permissions in the registry
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In some cases, the issues are related to a permissions issue in the registry. To determine
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 whether this is the cause of the issues and then fix them, follow these steps:
. Exit Outlook.
. Start Registry Editor.
For Windows 10, Windows 8.1 and Windows 8: Press Windows logo key+R to open
 Filter by title a Run dialog box. Type regedit.exe, and then select OK.
Additional RSS feeds appear For Windows 7: Select Start, type regedit.exe in the search box, and then press
Can't send email with Metered Enter.
Connection Warning
. In Registry Editor, locate and right-click the following subkey in the registry, and then
Can't subscribe to an RSS feed that select Permissions:
needs authentication
Can't copy an appointment to an HKEY_CLASSES_ROOT\Installer\Components\F1291BD604B860441AB89E60BDEE0F9C

Outlook.com folder
. Under Group or user names, find your own user name or a group that you're a member
Can't set up Office 365 account of (such as Users or Administrators).
Can't use EAS to connect Outlook to
Exchange If you're unsure about which groups your user account is a member of, follow these
Contact and Calendar items are lost steps:
Contents of Public Folder Favorites Open Control Panel.
folder not removed
EAS not synchronizing some Outlook From Category view, select User Accounts, and then select User Accounts again.
contact information Select Manage User Accounts.
Enable ZeroConfigExchange
automatically create first profile In the User Accounts window, find your User Name, and review the groups that are
 Download PDF listed in the Group column.

７ Note
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 ７ Note

You may have to expand the Group column to view all the groups.

When you are finished, select Cancel.

. If you do not see a group that you're a member of or your own user name listed in the
 Filter by title permissions list, select Add, and then add your own user account.
Additional RSS feeds appear
Can't send email with Metered . Select OK.
Connection Warning
. Select your user name or the group that you're a member of.
Can't subscribe to an RSS feed that
needs authentication . View the permissions for your user name or group, and make sure that the Read
Can't copy an appointment to an permission has Allow selected.
Outlook.com folder
. Select OK.
Can't set up Office 365 account
Can't use EAS to connect Outlook to . Exit Registry Editor.
Exchange
Contact and Calendar items are lost Method 2: Run a repair of Office
Contents of Public Folder Favorites
folder not removed Follow the steps in the following article to repair your Office installation. This method is most
appropriate for MSI-based installations of Office. To determine whether your Office
EAS not synchronizing some Outlook
installation is Click-to-Run or MSI-based, see the "More information" section.
contact information
Enable ZeroConfigExchange Repair an Office application
automatically create first profile
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More information
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 More information
To determine whether your Office installation is Click-to-Run or MSI-based, follow these steps:
. Start Outlook.
. On the File menu, select Office Account.
. An Update Options item is displayed for Office Click-to-Run installations, but not for
 Filter by title MSI-based installations.
Additional RSS feeds appear
Can't send email with Metered
Connection Warning
Can't subscribe to an RSS feed that
needs authentication
Can't copy an appointment to an
Outlook.com folder
Can't set up Office 365 account
Can't use EAS to connect Outlook to
Exchange
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EAS not synchronizing some Outlook
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Enable ZeroConfigExchange
automatically create first profile
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Can't send email with Metered
Outlook not responding error or Outlook freezes - Outlook
Connection Warning
Describes an issue that triggers an not responding error or Outlook freezes. Provides a resolution.
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