OPERATIONAL PLAN

This section of the business plan presents the evaluation of suppliers, materials

requisition and receiving procedures, storage and inventory control system,

shipment system and control and functions of support services.

Evaluation of Suppliers

Suppliers are the one who provide your raw materials consistently under

some terms. In our raw materials we choose Gintong Bukid farm to supply us the

vegetables we need. Gintong Bukid farm is A Hidden Gem in the Heart of

Nagcarlan. It is a three-hectare organic farm which produces all the vegetables

mentioned in the "Bahay Kubo" song as well as kale, lettuce, medicinal plants and

even strawberry. It is situated in Brgy. Buboy, Nagcarlan, Laguna, where you can

vividly enjoy the sight of the majestic Mt. Banahaw. It is located at the northwest

slope of Mt. San Cristobal and northwest of Mt. Banahaw, about 89.7 km drive from

Manila. Farming started as a hobby of Arcasetas Family.

Eventually, it finally transformed the family’s land into an organic farm. Since they

will be supplying us consistently, there will be discounts given and in and they will

also be the one who will ship the products in our building. For that we will have to

pay for shipping fee as well as other charges that may apply.

Monterey’s superior quality meats are available in more than 400 Monterey

Meatshops nationwide – in supermarkets and in stand-alone Meatshops called

Monterey Meatshop Plus. Monterey Meatshop Plus

exclusively sells a wide range of Monterey pork, beef and lamb products. They have

a lot of branches but we choose the near from us at Pagsanjan Laguna.

place. Their Ordering Options are; Call us for a special delivery and 2. Drop by any

Monterey Meatshop near you to get the meats you need for your recipes.

Peotraco food Inc. is our supplier for glutinous rice flour. It is High quality wet-

milled powdered glutinous rice. It can be conveniently stored and does not absorb

foreign odor. Very soluble and also absorbs more water than the typical ground

malagkit rice. They have a lot of branches in NATIONAL CAPITAL REGION (NCR),

Philippines and they have a website to buy the product. Their company terms are;

Accepted Delivery Terms, Accepted Payment Currency and Accepted Payment

Type.

For our equipment and tools, we chose to buy in Amazon. Online shopping is

one of the conveniences of modern life. Unfortunately for many Filipinos, buying

from Amazon is not as easy and straightforward as one would expect. Some items

for sale in Amazon are not eligible for shipping and delivery to the Philippines. But

what made us interested is when they are giving benefits for businesses such us

paying through sales invoice. Amazon having a lot of suppliers, it’s critical for

companies to get their products in front of customers and into the modern

marketplace, and no company delivers customers quite like Amazon. Amazon is the

largest retailer in the world by market capitalization after overtaking Walmart several

years ago. Most Amazon’s suppliers are based in the U.S., followed by the U.K. and

Japan, but the site offers products from companies from around the world. Whether

they offer electronics, exercise equipment or staffing solutions, a wide variety of

businesses count on the e-tail giant for sizable portions of their revenues.
 Amazon ship their product to the buyers through these steps. Before you

shop make sure you filter properly the items that Amazon USA can ship to the

Philippines. These is done by the International Shipping filter on the search and the

Amazon Global store filter. Second, consider also the shipping fee for the items you

want to order and the import fee deposit. Minimum shipping fee can cost from

P425.00 to as high as P1810.00. These will depend on the shipping method, type of

item you buy and the number of items in the package and its weight. If I may add,

Amazon international shipping service is a door-to-door service. They will take care

of everything as soon as you placed your order and until your package reaches your

door. The order reached in 4 days. Amazon can also refund you the import fee

deposit that they charged when you placed my order because when the order was

cleared with the customs, no duties was actually charged.

Those items for shipment to countries outside of the U.S. may be subject to

taxes, customs duties and fees or Import fees. The recipient of the shipment is the

importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been calculated, you

authorize Amazon Export to designate a to act as your agent with the relevant

customs and tax authorities in the destination country, to clear your merchandise,

process and remit your actual Import Fees for such item. By placing your order, you

agree to allow Amazon Export to collect the Import Fees Deposit for the applicable

items in your order. This deposit will be used, on your behalf, for the import fees that

they have paid on your behalf to the appropriate authorities of the destination

country.
 The reason we chose Amazon is the benefits that according to Devanthal

(2019), the data from FactSet suggests that least 21 public companies generated

more than 10% of their revenue from Amazon in their most recent fiscal year.

Among these include data center equipment vendor Optoelectronics, also an

Amazon Web Services (AWS) supplier, which attributed nearly 60% of its sales to

Amazon’s site, while freight company Air Transport Services Group generated 29%

of its sales from the online retail platform. Consumer electronics makers GoPro Inc.

(GPRO), Roku Inc. (ROKU) and FitBit Inc. (FIT), along with Whole Foods supplier

United Natural Foods

Inc. (UNFI) also made the list.

Materials Requisition and Receiving Procedures

Material Requisition refers to receiving the materials you ordered. When we

received the materials, we are ordered to sign a form. It is to let the purchasing

agents know that we received the product. The quality of our materials is in a good

condition. We expected that our product has a good quality and when we received

the materials, it somehow meet our expectations. When our company needs to

purchase new materials from a supplier to create their products. The company then

creates a purchase order to present to the supplier from which they wish to order

materials. The supplier agrees to the purchase order and sends the materials to

Mogo company along with an invoice. When we received the goods and the invoice,

they compare them to the purchase order. If the documents and goods match, we

will have to pay the invoice.

Storage and Inventory Control System

In producing our product, our business own its warehouse and it is located

near an area where a lot of human traffics took place. We make sure that our

warehouse is near our target market because it will be easy to sell the product and it

is convenient for us. For this we decided that the raw materials that is from our

suppliers will be stored in a shelves, bin and drawer. We will make sure that it is safe

and clean. The stock in our warehouse are the raw materials and components that is

ready to use in production. For every inventory, we decided that the first finished

goods will be out for selling. All the finish product everyday will be sold in the market.

The responsibilities inside the warehouse is equally divided for us to be easily

monitor the product. Every time an employee will use or took something from the

storage area, they will have to fill up a form containing the date, the materials they

will used, where they will use it and name as well as their signature. This is to

monitor well the inventory of the company. At the end of the day, there will be a

representative from the staffs that will create a summarized report regarding the

inventory used for that day. This procedure should always be consistent every day.

This will also serve a way to discover fraudulent acts.

Shipment System and Control

A shipment usually refers to the process of moving goods. It can be made by

road, sea or air, since it represents a group of items that will be transported from one

place to another once. The first method of distribution used by Mochi doughnut hole

is home, office delivery. Customer can inquire through a call via telephone number.

They will have to place an order by filling up a form through text message. It

includes their name, address, purpose and number of Mogo they want to order.

They will also be presented options on how they will pay the said order. We will then

assess the given information and after assessing we will call back for the discussion

of down payment. The customer may have to deposit a down payment to ensure

that they will not neglect their orders when it finally arrived at their doorstep. This

partial payment will also be used to produce goods. We will immediately began the

production upon receiving the down payment.

Another method of distribution is to order Online. Selective County Customers

can now go on the Internet and place an order for Mochi. This method is useful

because it allows customers to view the entire menu, download any special
coupons, and order without having to disclose any credit card numbers. The process

will be the same as the previous one but in online, it is much easier to order and

answer the form.

The timeframes for Mochi doughnut hole Delivery vary. For Mochi doughnut

hole shop delivery, all orders are shipped within 5 days of placing and settling the

down payment for the order. The time of delivery may subsequently vary depending

on the location to which the specific delivery is being made. Orders can be placed at

any time between 7 AM and 10 PM. For the Mochi doughnut hole Delivery store, the

delivery fee is based on the weight of the products you order. A minimum of P50 per

delivery is billed as tax. If the ordered items weigh more than the minimum for P50

delivery, then additional charges may apply.

Upon receiving the order, a representative will have to sign a form that will

serve as an evidence that they had receive the product safe and with no damages.

They also have to make sure that they will fully pay the products they ordered. When

the product is finally received, an email will be sent to them containing a thank you

letter as well as a survey that will assess how well the service they had experience.

This will lead us to continuing to be better.

Figure 12. Order Form

Businesses can benefit significantly from people working together, it less the

work in a business and as Henry Ford stated working together is a success. And

that is a habit in our company, almost every one helps in the activity of acquisition,

purchasing and shipment of products.

Basically the responsibilities of our Sales Representative is to communicate

with customers such as answering the questions of the customers, advising the

customers, maintain the positive business and customer relationship and develop

the strategies for effective sales but they also help in the shipment system and

control of the business by checking if the sales contract and shipping documents, for

this is needed before the product is shipped to the customers. Next is the Financial

Manager who budget the capital of the business, help management in making

financial decisions and analyze market trends to find opportunities for expansion, but

he also support some activities in the shipment system and control specifically in the

payment for shipping fee, he is the one who is responsible in communicating how to

acquire the money from the customers. Marketing Manager, the person who

compare and evaluate offer from supplier, review the quality if purchased products,

prepare reports on purchases, and track orders and ensure timely delivery is also

contributing help for the materials requisition and receiving procedures by checking

the quality if materials received by the business from the supplier.

With the support services of each member of the business in the acquisition,

processing and shipment of goods to the consumers, the task and job in the

operation plan became easier.