Support Process

Introduction to Industrial & Systems

Engineering © 2020
Computer Integrated Manufacturing for Open System
Architecture (CIM-OSA) Business Process Architecture

Manage Process
Set Direction Set Strategy Direct Business

Core Business Process

Develop
Get Order Fulfill Order Product Support
Product/Service

Human Resources Finance & Information Maintenance

Management Accounting Technology Management

Support Process
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Cross Industry Process Classification Framework

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 Seven Aspects of Successful Industry
Employees who use
Tools and equipment Management machines and materials to
to produce the make the product
product Plan, Organize, Direct and
Machines Evaluate/Control Industrial Manpower
Operations

ALL SEVEN ASPECTS

ARE EQUALLY
IMPORTANT AND ESSENTIAL Money
Markets
Processes used by Buys facilities &
Where the product materials
employees
is sold by the and pays employees
to make the product
industry
Materials
Methods
Basics from which
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products are made
CBP : Support Product

Core Business Process

Develop
Get Order Fulfill Order Product Support
Product/Service

• Attempts made by the firm to provide additional facilities or support to the

products purchased by the customers.
• Examples of support products include :
• Sales warranty
• Customer service
• Call center
• Customer relation management

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Support Process

Human Resources Finance & Information Maintenance

Management Accounting Technology Management

Support Process

• A series of activities performed to maintain the firm’s system efficient and

effective.
• It can be any kind of supports required by core process, without it, core
process may not be performed effectively and efficiently.
• Support process examples include :
• Human Resource Development
• Information Technology
• Finance and Accounting Management
• Maintenance. 6
SP : Human Resources Management

The modern HR
management department
is not just restricted to
recruitment and hiring. The
HRM has to ensure that
the new employee has
been on boarded properly
and the existing employees
are sufficiently being
engaged and appreciated.
SP : Human Resources Management
• Recruitment
• The key to successful recruiting of new employees is the development of a systematic
process for developing job descriptions, generating a pool of candidates, and
selecting the right candidates.
• Benefit packages to employees
Take care of all the salaries, bonuses and other employee benefit packages.
• Training and Onboarding
Train the new employees and ensure that they are properly inducted and on boarded.
• Learning and Development
Responsible for learning and development of existing employees to keep them
updated and engaged.
• Managing Global team
• Succession Management
To ensure that there is no gap in leadership positions. 8
Example : Online Recruiting

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Example : HRM Model

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SP : Financial & Accounting

Financial accounts describe the performance of a business

over a specific period and the state of affairs at the end of that
period. The specific period is often referred to as the “Trading
Period” and is usually one year long. The period-end date is the
“Balance Sheet Date”

Management accounts are used to help management record,

plan and control the activities of a business and to assist in the
decision-making process. They can be prepared for any period
(for example, many retailers prepare daily management
information on sales, margins and stock levels).
SP : Financial & Accounting
Major differences between Financial & Managerial Accounting

Managerial Accounting Financial Accounting

Communicate financial position
Purpose Decision making
to outsider
Primary Users Internal managers External users
Focus/Emphasis Future-oriented Past-oriented
Do not have to follow GAAP Cost GAAP compliant.
Rules
vs. benefit CPA audited
Ultra current to very long time Historical monthly, quarterly
Time Span
horizons. reports.
Designed to influece employee Indirect effects on employee
Behavioral Issues
behavior. behavior.
GAAP : Generally Accepted Accounting Principles 12
SP : Information Technology
• Information Technology refers to the
management and use of the
information using computer-based
tools. It can refer to both hardware
and software.
• Mostly, it is the term used to refer to
business applications of computer
technology rather than scientific
applications.
• Information Technology (IT) can be
used potentially in every sector of the
economy.

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SP : Information Technology Wheel

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SP : Information Technology
• The role of information system :

Decision Support Specialized Business

Enterprise System System Information System

Effective Knowledge
E-Commerce decisions Management

Artificial
M-Commerce Complex problem Intellegence

E-Procurement Virtual reality

https://www.youtube.com/watch?v=Ff-L9eMa2i4 15
 SP : Maintenance Management
• The objective of a maintenance management is
to create an availability performance at the
lowest cost which is suitable for production
demands in the organizations. Above all within
the safety prescriptions.
• Modern maintenance management is not to
repair broken equipment rapidly but to keep the
equipment running at high capacity and produce
quality products at lowest cost possible.
• Result in the correct maintenance work is
carried out:
– At the right time
– In the right way
– By the right professional
– With the right spare parts 16
 SP : Maintenance Management
• The term maintenance consists of three main parts :
Indirect PM : Unplanned CM :
- Condition Based - Breakdown
Covers all maintenance
Maintenance (CBM) Correc- - Urgent
which is carried out in
- Detection of failures tive order to correct (repair) - Not possible to
before breakdown a fault in equipment. control
Planned CM :
Covers all programmed maintenance which - Planned
is carried out in order to prevent occurence Preven- maintenance
of failure before they develop to a tive
- Prepared properly
breakdown or interuption in production.
- Possible to control
Direct PM :
- Fixed Time Maintenance Impro- Used to modify the
equipment so the
(FTM) vement condition improves.
- Cleaning, lubrication
fixed time replacement
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https://www.slideshare.net/Bisina/maintenance-management
Relevant Courses in IE
Undergraduate Curriculum
to Support Process
A Short Description

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 Cost Analysis &
Quality Control
Estimation (3)
Techniques (5)
Engineering Economy
Maintenance &
(4)
Realibility
Financial Management
Engineering (6)
(Elective)

Human Resources Finance & Information Maintenance

Management Accounting Technology Management

Support Process

Organization & Human

Business Information
Resource
System Design (8)
Management (5)
Business Process
Performance
Engineering (Elective)
Management (Elective)

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Manajemen Organisasi dan SDM
Organization & Human Resource Management
Semester 5
Description :
Human Resource Management needs to be tailored to the organization's strategic
choice of design. While the design of the organization must be aligned with the strategy
of the company or organization. Organizational and Human Resources Management
(OHRM) course more emphasis on organizational strategy, organizational design and
management of human resource management from recruitment to development of
human resources. Through OHRM course students are expected to have an
understanding and be able to manage human resources efficiently and effectively.

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Manajemen Organisasi dan SDM
Organization & Human Resource Management
Topic :
• The relationship between MOSDM with industrial engineering
• Organizational Strategy
• Types of organizational strategy
• Oorganizational structure
• Design Choices Organizational Structure
• Organizational design alignment with organizational strategy
• Human Resource Management
• Human Resources Management alignment with organizational design
• Human Resource Development
• Assessment performance
• Industrial Relations and the rules and relevant regulations
• Conflict Management
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Analisis dan Estimasi Biaya
Cost Analysis and Estimation
Semester 3
Description :
Students are expected to have a thorough understanding on accumulated cost during
various types of manufacture and service industry and able to perform an estimation and
calculation of production cost, record it according a generally accepted accounting
system and review it based on report produced.
Topic :
• Industrial activities cycle and accounting process
• Financial Transactions
• Adjustment entries
• Accounting cycle and solution
• Accounting system
• Inventory calculation and assestments
• Cost concepts and behaviour: Job order costing, Process costing, Activity based
costing, Activity based management, Cost estimation, Profit planning and control. 22
Ekonomi Teknik
Engineering Economy
Semester 4
Description :
Engineering economics aims to study and analyze the economic impact of the
engineering solutions or decision makings. The economic analysis includes the
calculation and comparison between benefit and cost that incurred in the
implementation of engineering solutions. The solution is economic valuable when the
benefit is higher than its cost. The commercial and non-commercial institution will select
the solution that has the best economic value. Engineering economics course will equip
the student with the ability to conduct economic analysis through delivering concepts
and methods in analyzing the economic value of the engineering decision.

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Ekonomi Teknik
Engineering Economy
Topic :
• Fundamental Principle of Engineering Economics
• The Concept of Value, Cost, Cash Flow, and Time Value of Money
• The Concept of Interest
• The Economic Equivalence
• The Concept of Inflation
• The Method for Comparing the Economic Value of Engineering Decisions : NPV,
ROR, Payback Period, Benefit Cost Ratio
• The Sensitivity Analysis
• The Risk Analysis
• Depreciation
• Tax
• The Replacement Analysis
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Manajemen Keuangan
Financial Management
Elective Cource
Description:
• Discuss concepts and decisions in financial management, especially those related to
corporate finance.
• The discussion in this lecture is divided into 4 main sections. Part one will introduce
the basic concepts of financial management, the second part will explain the valuation
of financial assets, the third part discusses in detail related to investment decisions on
long-term assets and the last part will discuss related to capital structure and dividend
policy company.
• Students will complete several assignments and exercises to strengthen
understanding of the topics discussed during the lecture.

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Manajemen Keuangan
Financial Management
No Topic
1 Principles of Finance
2 Understanding Financial Statements, Taxes, and Cash Flows
3 Financial Analysis #1
4 Time Value of Money
5 Risk and Return
6 Debt Valuation and Interest Rates, Stock Valuation
7 Investment Decision Criteria
8 Analyzing Project Cash Flows
9 Risk Analysis and Project Evaluation
10 The Cost of Capital
11 Capital Structure & Divident Policy
12 Financial Forecasting & Planning
13 Working Capital Management
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Teknik Pengendalian Kualitas
Quality Control Techniques
Semester 5
Description :
Quality control is one of important activities in manufacturing industry to make sure that
the products fill the minimum requirement both from customer and producer. Quality
control consist of involving entities to analyze production factors. This course provides
knowledge about many techniques to produce high qualified and robust products.
Topic :
• Intoduction to Quality Control (quality concept and statistical techniques review).
• Quality control techniques, output quality factors, output control, 7 tools
applications/statistical process control tools.
• Control chart and its application : attributes dan variables control charts.
• Process utility and measurement.
• Quality assurance system: quality system documentation, quality management
system, ISO 9000, Malcolm Baldridge, Six Sigma.
• Time weighted control chart, Design of Experiment, Acceptance sampling. 27
Pemeliharaan dan Teknik Keandalan
Maintenance & Realibility Engineering
Semester 6
Description :
Maintenance and care of the machine play an important role in manufacturing systems.
These activities support the sustainability of the process, where in case of damage of
the engine then it would impede the course of manufacturing activity. Industrial
engineering graduates are prepared to be able to overcome these problems.
This course provides explanation about maintenance system in a company, any aspects
and tools which need to be maintained, some maintenance techniques with its
advantages and disadvantages, the relation between maintenance and other business
functions, also how to design efficient maintenance management. This course describes
reliability of machines and tools, how to assess it, also how to manage various process
condition and/or complex system.

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Pemeliharaan dan Teknik Keandalan
Maintenance & Realibility Engineering
Topic :
• Strategic roles and operation of maintenance activities in a company.
• Reliability based maintenance management for various tools and equipments.
• Maintenance method and techniques (history, implementation, advantages and
disadvantages, the need of data, cost of implementation).
• Computer-based Maintenance Management System (CMMS).
• Reliability distribution for various tools and equipments (how to measure and
analyze manual and using software).
• Complex system.
• The use of reliability distribution and model for designing maintenance
management.
• Case study of maintenance and reliability problems.

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Perancangan Sistem Informasi Bisnis
Business Information System Design
Semester 8
Description :
A company or organization will face the challenges of the complexity of the issue and the
larger volumes of data, especially when the company has grown and are in a competitive
situation. Therefore, in order to survive and be competitive, we need an information
system that can support decision making efficiently and effectively. This lecture will
provide insight to students related to the design of information systems within the scope
of the company or business.
Emphasis is on the basic concepts of material information systems both manual and
computer-based, enterprise system basic concepts related functions and levels of
management, process/design stage of information systems, business information
systems applications design. Understanding of the concept and design of the
information system will provide supplies for students to be able to design information
systems and applications within the scope of the business
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Perancangan Sistem Informasi Bisnis
Business Information System Design
Topic :
• The relationship between DBIS with Industrial Engineering
• Computer-Based Information Systems
• Information Technology and competitiveness
• Modeling Enterprise Systems
• Systems Approach
• Methodology of Life Cycle Systems
• Database Management Systems
• Management Information Systems
• Normalized Entity Relationship Diagram
• Case study

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Rekayasa Proses Bisnis
Business Process Engineering
Elective Courses
Description :
Able to understand the concept of business process engineering, analyze process flow and
variability, and be able to apply business process techniques. The use of software
applications as a practice in the laboratory is also carried out.
Topic :
• Basics concepts of business process engineering
• Business strategy and business process
• Generics business process model
• Process flows analysis
• Process flow variability
• Descriptive business process mapping techniques (flow chart and cross-functional
chart) multilevel (IDEF0) and discrete simulation (Petri nets)
• The techniques of object oriented business processes (EPC in ARIS, UML etc)
• Business process improvement (value stream mapping, six sigma, lean etc)
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• Business process improvement and software application
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Thank You… ☺

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