KODE

ERROR
 Chapter 16

16.1 Error Code Details

16.1.1 E000 to E197 (DC Controller)

0019-7440

iR3225 / iR3225N / iR3235 / iR3235N / iR3245 / iR3245N

T-16-1

Code Cause Remedy

E000 The temperature of the fixing assembly is abnormally high.
0001 While startup control is under way, the reading of the main thermistor Reset the condition in service mode:
is less than 30 deg C continuously for 200 msec or more 1 sec after COPIER>FUNCTION>CLEAR>ERR. Replace the main thermistor.
the start of power supply. Replace the DC controller PCB.
While startup control is under way, the reading of the main thermistor
is less than 70 deg C continuously for 200 msec or more 2 sec after
the start of power supply.
While startup control is under way, the reading of the main thermistor
is less than 120 deg C continuously for 200 msec 6 sec after the start
of power supply.
The startup control does not end 30 sec after the start of power supply.

E001 The temperature of the fixing assembly is abnormally high.

0000 The reading of the main thermistor is 250 deg C or more continuously Reset the condition in service mode:
for 200 msec. COPIER>FUNCTION>CLEAR>ERR. Replace the main thermistor.
Replace the DC controller PCB.
0001 The hardware circuit detects overheating of the main or sub Reset the condition in service mode:
thermistor for 200 msec. COPIER>FUNCTION>CLEAR>ERR. Replace the DC controller
PCB.
0002 The reading of the sub thermistor is 295 deg C or more continuously Reset the condition in service mode:
for 200 msec. COPIER>FUNCTION>CLEAR>ERR. Replace the sub thermistor.
Replace the DC controller PCB.
E002 The rise in temperature of the fixing assembly is faulty.
0000 While startup control is under way, the reading of the main thermistor Reset the condition in service mode:
is less than 115 deg C continuously for 400 msec 1.3 sec after it has COPIER>FUNCTION>CLEAR>ERR. Replace the main thermistor.
indicated 100 deg C. Replace the DC controller PCB.
While startup control is under way, the reading of the main thermistor
is less than 150 deg C continuously for 400 msec 1.3 sec after it has
indicated 140 deg C.

E003 The fixing temperature is too low after a standby state.

0000 While regular temperature control is under way, the reading of the Reset the condition in service mode:
main thermistor is less than 140 deg C continuously for 400 msec or COPIER>FUNCTION>CLEAR>ERR. Replace the main thermistor.
more. Replace the DC controller PCB.
E004 Failure in main/sub thermistor
0000 When disconnection is detected with connector of the main/sub Clear the error in Service Mode: COPIER > FUNCTION > CLEAR
thermistor for 30 sec continuously while DC controller is working. > ERR. Replace the main thermistor (film unit). Replace DC
controller PCB.
E007 The rotation of the fixing film is faulty.
0000 While the fixing motor is rotating, the marker signal is not detected Reset the condition in service mode:
for 6 sec with the reading of the main thermistor indicating 100 deg COPIER>FUNCTION>CLEAR>ERR. Replace the main thermistor.
C or more. Replace the DC controller PCB.
E010 The rotation of the main motor is faulty.
0001 Detection is executed every 100 msec after the start of motor rotation; Replace the main motor. Replace the DC controller PCB.
however, the drive detection signal is absent for 2 sec.
0002 During motor rotation, detection is executed every 100 msec; Replace the main motor. Replace the DC controller PCB.
however, the drive signal is absent 5 times in sequence.
E014 The rotation of the fixing motor is faulty.
0001 Detection is executed every 100 msec after the start of motor rotation; Replace the fixing motor. Replace the DC controller PCB.
however, the drive detection signal is absent for 2 sec.
0002 During motor rotation, detection is executed every 100 msec; Replace the fixing motor. Replace the DC controller PCB.
however, the drive signal is absent 5 times in sequence.
E019 The waste toner case is full, or the waste toner case full sensor is faulty.
0000 When the waste toner case is identified as being full for 2000 prints Replace the waste toner sensor. Replace the DC controller PCB.
continuously, an alert is issued; thereafter, the case is identified as
being full continuously for 100 prints.
E020 The path between the sub hopper and the developing assembly is clogged with toner.
0000 The developing assembly toner sensor detects the absence of toner, Replace the developing assembly toner sensor. Replace the sub
while the sub hopper toner sensor detects the presence of toner. With hopper toner sensor. Replace the DC control PCB.
the developing clutch turned on, the hopper feedscrew motor is
rotated for 1 sec intermittently 194 times; still, the developing
assembly toner sensor does not detect the presence of toner.
E024 The developing assembly connector is disconnected/Disconnection of Toner sensor.

0000 The developing assembly toner sensor connection detection signal is Replace the developing assembly toner sensor. Connect the
absent for 100 msec 10 times in sequence. connector. Replace the DC controller PCB.

16-1
 Chapter 16

Code Cause Remedy

0001 Disconnection of the wire used for detecting the connection of the Correct the cable. Replace the sensor.
toner level sensor is found.
-iR 3225
When the disconnection of the wire used for detecting the connection
of the toner level sensor has been detected for 7.5 min without
interruption (12.5 min in the manual /envelop cassette feeding).
-iR 3245/3235/3230
When the disconnection of the wire used for detecting the connection
of the toner level sensor has been detected for 12.5 min without
interruption.
E025 The hopper motor or the bottle motor is faulty.
0000 The sub hopper toner sensor connection detection signal is absent for Replace the sub hopper toner sensor. Connect the connector. Replace
100 msec 10 times in sequence. the detection PCB.
0001 While the hopper motor is rotating, the motor error lock signal is Replace the hopper motor. Replace the bottle motor. Replace the DC
detected continuously 4 times every 56 msec. Or, while the bottle controller PCB.
motor is rotating, the motor error lock signal is detected 22 times in
sequence every 10 msec.
E032 The eM controller counter malfunctions.
0001 An open circuit is detected for the count pulse signal. Turn off the main power, and check the cable for an open circuit;
then, turn the main power back on.
E064 The voltage of the power supply is faulty (high-voltage error).
0001 The value read from the EEPORM is outside a specific range. Turn off and then back on the main power. Replace the EEPROM.
0002 While output is being generated, the AD value of the primary DC Replace the high-voltage power supply. Replace the DC controller
voltage is 230 (DEC) or more for 100 msec 2 times in sequence. PCB.
(However, after output, it is not detected for 100 msec.)
0003 While output is being generated, the AD value of the developing DC Replace the high-voltage power supply. Replace the DC controller
voltage is 224 (DEC) or more for 10 msec 2 times in sequence. PCB.
(However, after output, it is not detected for 100 msec.)
0004 While output is being generated, the AD value of the transfer output Replace the high-voltage power supply. Replace the DC controller
current is 205 (DEC) or more for 100 msec 2 times in sequence. PCB.
(However, after output, it is not detected for 100 msec.)
0005 While output is being generated, the AD value of the transfer output Replace the high-voltage power supply. Replace the DC controller
voltage is 0 (DEC) for 100 msec 2 times in sequence. (However, after PCB.
output, it is not detected for 100 msec.)
E110 The scanner motor is faulty.
0001 The scanner motor speed lock signal does not indicate a locked state Replace the laser unit. Replace the DC controller PCB. Check the
a specific period of time after the scanner motor has been started. wiring.
0002 The speed lock signal indicates a deviation 10 times in sequence at Replace the laser unit. Replace the DC controller PCB. Check the
intervals of 100 msec after the signal has indicated a locked state. wiring.
0003 With the image clock switched over, the scanner motor speed lock Replace the laser unit. Replace the DC controller PCB. Check the
signal does not indicate a locked state 6.5 sec after a switchover is wiring.
made from low to normal speed or 8 sec after a switchover is made
from normal to low speed.
E191 There is an error in the communication with the high-voltage power supply.
0000 The data transmission/reception does not end normally 500 msec Replace the high-voltage power supply. Replace the DC controller
after the most recent transmission/reception of data ended normally. PCB.
E197 Error in communication of laser driver PCB
0000 Communication error 1 with image PCB - Check routing (wiring)
- Replace the laser unit
- Replace DC controller PCB
0001 Communication error 2 with image PCB - Check routing (wiring)
- Replace the laser unit
- Replace DC controller PCB
0003 Disconnection of laser harness - Check routing (wiring)
- Replace the laser unit
- Replace DC controller PCB

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 Chapter 16

16.1.2 E202 to E248, E280 (Reader)

0019-7880

iR3225 / iR3225N / iR3235 / iR3235N / iR3245 / iR3245N

T-16-2

Code Cause/Detection Details Measures

E202 There is an error in the detection of the CCD home position.
0001 The attempt to detect the home position fails when the CCD is Disconnect and then connect the harness connector. Replace the optical HP sensor,
moved forward. optical motor, and reader controller PCB.
0002 The attempt to detect the home position fails when the CCD is Disconnect and then connect the harness connector. Replace the optical HP sensor,
moved back. optical motor, and reader controller PCB.
E225 The light intensity of the CCD is faulty. Disconnect and then connect the flexible cable. Replace the flexible cable, CCD unit,
and reader controller PCB.
E227 The reader unit power supply (24V) is faulty.
0001 At time of power-on, the 24V port is off. Disconnect and then connect the power supply harness connector. Replace the power
supply.
0002 At the start of a job, the 24V port is off. Disconnect and then connect the power supply harness connector. Replace the power
supply.
0003 At the end of a job, the 24V port is off. Disconnect and then connect the power supply harness connector. Replace the power
supply.
0004 When a load is being driven, the 24V port is off. Disconnect and then connect the power supply harness connector. Replace the power
supply.
E248 EEPROM error
0001 An error has occurred at power-on. Replace the reader controller PCB.
0002 An error has occurred during write operation. Replace the reader controller PCB.
0003 An error has occurred during read operation following write Replace the reader controller PCB.
operation.
E280 Reading unit communication error
0001 Reception status error Disconnect and then connect the flexible cable. Replace the flexible cable
0002 Reception interrupt error Disconnect and then connect the flexible cable. Replace the flexible cable
0003 Insufficient insertion of the reading unit connector Disconnect and then connect the flexible cable. Replace the flexible cable

16.1.3 E261 to E315 (DC Controller, Main Controller)

0019-7874

iR3225 / iR3225N / iR3235 / iR3235N / iR3245 / iR3245N

T-16-3

Code Cause Remedy

E261 The zero-cross signal is faulty.
When the relay is on, the zero-cross signal is not detected for 500 msec Replace the AC driver PCB. Replace the DC controller PCB.
0000
or more.
E315 There is an error in image data.
0007 There is an error in JBIG encoding. Turn off and then back on the power.
000d There is an error in JBIG decoding. Turn off and then back on the power.
000e Error in decoding of software Replace the main controller PCB
0025 Error in ROTU hardware Replace SDRAM. Replace HDD. Replace the main controller PCB.
0027 Error in ROTU timeout Replace SDRAM. Replace HDD. Replace the main controller PCB.
0033 Error in MemFill hardware Replace the main controller PCB.
0035 Error in MemFill timeout Replace the main controller PCB.
0100 Error in PrcOverRun Replace the main controller PCB.
0500 Error in device timeout
[location to be detected] image process module (SCIO) Check connection with DDI-S cable(RCON). Replace the main
[Detection timing] when there is no interruption 2 min after the controller PCB.
operation has been started
0501 Device: abnormal termination error
[location to be detected] image process module (SCIO) Check connection with DDI-S cable(RCON). Replace the main
[Detection timing] When abnormal interruption is detected after the controller PCB.
operation has been started.
0510 Device: timeout error
[Location to be detected] image process module (SCIP) Check connection with DDI-S cable(RCON). Replace the main
[Detection timing] when there is no interruption 2 min after the controller PCB.
operation has been started.
0511 Device: abnormal termination error
[Location to be detected] image process module (SCIP) Check connection with DDI-S cable(RCON). Replace the main
[Detection timing] when abnormal interruption is detected after the controller PCB.
operation has been detected.
0520 Device: timeout error
[Location to be detected] image process module (CMIP) Check connection with DDI-S cable(RCON). Replace the main
[Detection timing] When there is no interruption 2 min after the controller PCB.
operation has been started
0521 Device: abnormal termination error
[Location to be detected] image process module (CMIP) Check connection with DDI-S cable(RCON). Replace the main
[Detection timing] when abnormal interruption is detected after the controller PCB.
operation has been detected.

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Code Cause Remedy

0530 Device: timeout error Turn OFF and then ON the power. Replace the main controller PCB
[Location to be detected] image process module (JPEN) if this occurs frequently.
[Detection timing] when there is no interruption 2 min after the
operation has been started.
0531 Device: abnormal termination error Turn OFF and then ON the power. Replace the main controller PCB
[Location to be detected] image process module (JPEN) if this occurs frequently.
[Detection timing] when abnormal interruption is detected after the
operation has been started.
0540 Device: timeout error Turn OFF and then ON the power. Replace the main controller PCB
[Location to be detected] image process module (JPDE) if this occurs frequently.
[Detection timing] when there is no interruption 2 min after the
operation has been started.
0541 Device: abnormal termination error Turn OFF and then ON the power. Replace the main controller PCB
[Location to be detected] image process module (JPDE) if this occurs frequently.
[Detection timing] when abnormal interruption is detected after the
operation has been started.
0550 Device: timeout error Check connection with DDI-P cable(DCON). Replace the main
[Location to be detected] image process module (PRIP) controller PCB.
[Detection timing] when there is no interruption 2 min after the
operation has been started.
0551 Device: abnormal termination error Check connection with DDI-P cable(DCON). Replace the main
[Location to be detected] image process module (PRIP) controller PCB.
[Detection timing] when abnormal interruption is detected after the
operation has been started.
0560 Device: timeout error Check connection with DDI-P cable(DCON). Replace the main
[Location to be detected] image process module (PRIO) controller PCB.
[Detection timing] when there is no interruption 2 min after the
operation has been started.
0561 Device: abnormal termination error Check connection with DDI-P cable(DCON). Replace the main
[Location to be detected] image process module (PRIO) controller PCB.
[Detection timing] when abnormal interruption is detected after the
operation has been started.

16.1.4 E400, E413, E490 (ADF)

0019-8896

iR3225 / iR3225N / iR3235 / iR3235N / iR3245 / iR3245N

T-16-4

Code Cause/Detection Details Measures

E400 A communication error is detected for a certain period of time after communication with the engine started at the time of initialization.
0001 The checksum values of data received from the ADF driver Check connection of ADF lattice cable (cleaning of connecting point). Replace the
PCB are inconsistent for a certain period of time. AC driver PCB. Replace the reader controller PCB. Replace the main controller PCB.
0002 The status of data received from the ADF driver PCB is not Check connection of ADF lattice cable (cleaning of connecting point). Replace the
normal for a certain period of time. AC driver PCB. Replace the reader controller PCB. Replace the main controller PCB.
0003 A serial communication error interrupt is detected for a certain Check connection of ADF lattice cable (cleaning of connecting point). Replace the
period of time. AC driver PCB. Replace the reader controller PCB. Replace the main controller PCB.
E413 Failure in the separation motor (The level of the separation motor HP sensor does not change within a specified period even when the separation
motor is driven.)
0001 The separation roller is in the OPEN status when initializing Replace the separation motor HP sensor. Replace the separation motor. Replace the
the separation motor. ADF driver PCB.
0002 The separation roller is in the CLOSE status when initializing Replace the separation motor HP sensor. Replace the separation motor. Replace the
the separation motor. ADF driver PCB.
E490 The ADF installed is not supported.
0001 Error with an incorrect ADF model The ADF installed is not supported. Replace the DC controller PCB.

16-4
 Chapter 16

16.1.5 E500 to E5F9 (Finisher)

0019-7881

iR3225 / iR3225N / iR3235 / iR3235N / iR3245 / iR3245N

T-16-5

Code Detail code Name Detection Remedy

E500 0001 fault in Replace the finisher controller PCB. Replace
communication the DC controller PCB.
with the finisher
(common among
all finishers)
E503 0002 fault in fault in communication between finisher and saddle unit Replace the finisher controller PCB. Replace
communication the saddle controller PCB. Check the cable.
0003 with the finisher fault in communication between finisher and punch unit Replace the finisher controller PCB. Replace
(External the punch drive PCB. Check the cable.
finisher)
E505 0001 fault in the fault in the data stored in backup memory Turn off the main power. Check the wiring
backup memory of the DC controller PCB and the finisher
of the finisher controller, and check the fuse of the 24-V
(common among power supply. Thereafter, turn the main
all finishers) power back on.
0002 fault in the EEPROM data of the punch unit Replace the punch driver PCB. Replace the
finisher controller PCB.
E514 0001 fault in stack When the stack retaining spacer is returned to home position, the belt escape Replace the finisher controller PCB. Replace
delivery motor home position sensor does not go on within 1.5 sec. the stack delivery motor. Check the stack
0002 (Finisher-S1) When the stack retaining spacer is shifted from home position, the belt escape delivery drive mechanism.
home position sensor does not go off within 1.5 sec.
E514 0001 fault in trailing The home position sensor does not go off even when the trailing edge assist Replace the finisher control PCB. Replace
edge assist motor motor has rotated for a specific period of time. the trailing edge assist motor.
0002 (External The home position sensor does not go on even after the trailing edge assist
finisher) motor has rotated for a specific period of time.
E519 0001 Gear change The home position sensor does not go off even when the gear change motor Replace the finisher controller PCB. Replace
motor error has rotated for a specific period of time. the gear change motor. Check the gear
0002 (External The home position sensor does not go on even when the gear change motor change mechanism.
finisher) has rotated for a specific period of time.
E520 0001 The offset motor While the offset motor is in operation, drive was applied for 1000 msec for Replace the offset motor. Replace the offset
or the finisher movement toward the home position sensor; however, the offset home home position sensor. Replace the finisher
controller PCB is position sensor does not go on. controller PCB.
0002 faulty. The offset While the offset motor is in operation, drive was applied for 1000 msec for
home position movement away from the home position sensor; however, the offset home
sensor is faulty position sensor does not go off.
(Finisher-S1).
E530 8001 Rear alignment The home position sensor does not go on within 2000 msec after the start of Replace the finisher controlled PCB.
error (Finisher- operation when the rear aligning plate is shifted to home position. Replace the rear alignment motor. Check the
8002 S1) The home position sensor does not go off within 1000 msec after the start of rear aligning plate drive mechanism. Check
operation when the rear aligning plate is shifted from home position. the rear alignment home position sensor.

E530 0001 Front alignment The home position sensor does not go off even when the front alignment Replace the finisher controller PCB. Replace
error (External motor has been rotated for a specific period of time. the front alignment motor. Check the front
0002 finisher) The home position sensor does not go on even when the front alignment aligning plate drive mechanism. Check the
motor has been rotated for a specific period of time. front alignment home position sensor.

E531 8001 Stapler error At time of staple jam recovery, the home position sensor does not go on with Replace the finisher controller PCB. Replace
(Finisher-S1) 500 msec after the start of reverse rotation of the stapler motor. the stapler. Check the harness.
8002 The home position sensor does not go off within 500 msec after the stapler
motor has been started.
E531 0001 Stapler error The home position sensor does not go off even when the stapler motor has Replace the finisher controller PCB. Replace
(External rotated for a specific period of time. the stapler. Check the harness.
0002 finisher) The home position sensor does not go on even when the stapler motor has
rotated for a specific period of time.
E532 8001 Stapler shift error The stapler slide home position sensor does not go on within 11 sec when the Replace the finisher controller PCB. Replace
(Finisher-S1) stapler is shifted to home position. the stapler shift motor. Check the stapler
8002 The stapler slide home position sensor does not go off within 1.0 sec when the shift home position sensor. Check the
stapler is shifted from home position. harness.

E532 0001 Stapler shift error The home position sensor does not go off even after the stapler shift motor has Replace the finisher controller PCB. Replace
(External rotated for a specific period of time. the stapler shift motor. Check the stapler
0002 finisher) The home position sensor does not go on even when the stapler shift motor shift home position sensor. Check the
has rotated for a specific period of time. harness.

E535 0001 Swing cam error The home position sensor does not go off within 1000 msec after the start of Replace the finisher controller PCB. Replace
(Finisher-S1) operation when the swing arm is shifted from home position. the swing cam motor. Check the swing cam
0002 The home position sensor does not go off within 1.0 sec when the stack home position sensor. Check the harness.
delivery roller swing arm is moved from home position.
E535 0001 Swing cam error The home position sensor does not go off even when the swing motor has Replace the finisher controller PCB. Replace
(External rotated for a specific period of time. the swing cam motor. Check the swing cam
0002 finisher) The home position sensor does not go on even when the swing motor has home position sensor. Check the harness.
rotated for a specific period of time.
E537 8001 Front alignment The home position sensor does not go on within 2.0 sec when the front Replace the finisher controller PCB. Replace
error (Finisher- aligning plate is moved to home position. the front alignment motor. Check the front
8002 S1) The home position sensor dos not go off within 1.0 sec when the front aligning plate drive mechanism. Check the
aligning plate is shifted from home position. front alignment home position sensor.

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Code Detail code Name Detection Remedy

E537 0001 Rear alignment The home position sensor does not go on within 2000 msec after the start of Replace the finisher controller PCB. Replace
error (External operation when the read aligning plate is moved to home position. the rear alignment motor. Check the rear
0002 finisher) The home position sensor does not go off within 1000 msec after the start of aligning plate drive mechanism. Check the
operation when the rear aligning plate is moved form home position. rear alignment home position sensor.

E540 8002 Stack tray motor The operation to detect the paper surface of the stack tray does not end within Replace the finisher controller PCB. Replace
error (Finisher- 1.0 sec. the tray ascent/descent motor. Check the
S1) stack tray drive mechanism. Check the paper
surface sensor.
8003 An abnormal combination of sensor states has been detected. Replace the finisher controller PCB. Check
the stack tray upper limit sensor. Check the
stack tray lower limit sensor. Check the stack
tray upper paper surface sensor. Check the
stack tray lower paper surface sensor.
E540 0002 Upper tray Upper tray ascent/descent motor clock error Replace the No. 1 tray shift motor. Replace
ascent/descent the finisher controller PCB. Check the tray
motor error ascent/descent mechanism.
0003 (External Area error Replace the No. 1 tray area sensor PCB.
finisher) Replace the finisher controller PCB.
0004 Safety switch activation Check the No. 1 tray closed detecting switch.
Replace the finisher controller PCB.
E542 0002 Lower tray Lower tray ascent/descent motor clock error Replace the No. 2 tray shift motor. Replace
ascent/descent the finisher controller PCB. Check the tray
motor error ascent/descent mechanism.
0003 (External Area error Replace the No. 2 tray shift area sensor PCB.
finisher) Replace the finisher controller PCB.
E577 8001 Paddle error The paddle home position sensor does not go on within 1.5 sec when the Check the paddle motor. Check the paddle
(Finisher-S1) paddle is shifted to home position. home position sensor. Replace the finisher
8002 The paddle home position sensor does not go off within 1.0 sec when the controller PCB.
paddle is moved to home position.
E584 0001 Shutter unit error The shutter open sensor does not go off (i.e., the shutter does not close). Check the stack edging motor. Check the
0002 (External The shutter open sensor does not go on (i.e., the shutter does not open). open/close clutch. Check the shutter home
finisher) position sensor. Replace the finisher
controller PCB.
E590 0001 Punch motor The punching home position is not detected even when the puncher motor has Check the punch motor. Check the punch
error been driven for 200 msec. motor clock sensor. Check the punch driver
0002 The punch home position sensor is not defected even after the motor has PCB. Replace the finisher controller PCB.
stopped at time of punch motor initial operation.
E591 0001 Punch dust Error in light-receiving voltage while light is emitted Check the waste paper case full sensor.
0002 sensor error Error in light-receiving voltage while light is not emitted Check the punch driver PCB. Replace the
finisher controller PCB.
E592 0001 Paper trailing Error in light-receiving voltage when light is emitted (trailing edge sensor) Check the paper trailing edge sensor. Check
edge sensor/ the horizontal registration sensor. Check the
0002 horizontal sensor Error in light-receiving voltage when light is not emitted (trailing edge punch driver PCB. Replace the finisher
error sensor) controller PCB.
0003 Error in light-receiving voltage when light is emitted (horizontal registration
sensor 1)
0004 Error in light-receiving voltage when light is not emitted (horizontal
registration sensor 1)
0005 Error in light-receiving voltage when light is emitted (horizontal registration
sensor 2)
0006 Error in light-receiving voltage when light is not emitted (horizontal
registration sensor 2)
0007 Error in light-receiving voltage when light is emitted (horizontal registration
sensor 3)
0008 Error in light-receiving voltage when light is not emitted (horizontal
registration sensor 3)
0009 Error in light-receiving voltage when light is emitted (horizontal registration
sensor 4)
000A Error in light-receiving voltage when light is not emitted (horizontal
registration sensor 4)
E593 0001 Punch shift The light-receiving voltage home position sensor does not go off when light Check the horizontal registration motor.
motor error is emitted. Check the horizontal registration home
0002 The light-receiving voltage home position sensor does not go on when light position sensor. Check the punch driver
is not emitted. PCB. Replace the finisher controller PCB.
Check the punch shift mechanism.
E5F0 0001 Saddle paper The paper positioning plate home position sensor does to go on when the Check the paper positioning plate motor.
positioning plate paper positioning motor has been driven for 1.33 sec. Check the paper positioning plate home
error Paper positioning plate motor (M4S)/paper positioning plate home position position sensor. Replace the finisher
sensor (P17S) controller PCB. Check the paper positioning
0002 The paper positioning plate home position sensor doest not go off when the plate drive mechanism.
paper positioning plate motor has been driven for 1 sec.
Paper positioning plate motor (M4S)/paper positioning plate home position
sensor (P17S)
E5F1 0001 Saddle paper The number of detection pulses of the paper folding motor clock sensor has Check the paper folding motor. Check the
folding error dropped below a specific value. paper folding motor clock sensor. Replace
Paper folding motor (M2S)/paper folding motor clock sensor (P14S) the finisher controller PCB. Check the paper
0002 The state of the paper folding home position sensor doest not change when folding plate drive mechanism.
the paper folding motor has been driven for 3 sec.
Paper folding motor (M2S)/paper folding motor clock sensor (P14S)

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Code Detail code Name Detection Remedy

E5F2 0001 Saddle guide The guide home position sensor does not go on when the guide motor has Check the guide motor. Check the guide
error been driven for 0.455 sec. home position sensor. Replace the finisher
Guide motor (M3S)/guide home position sensor (PI13S) controller PCB. Check the guide drive
0002 The guide home position sensor does not go off when the guide motor has mechanism.
been driven for 1 sec.
Guide motor (M3S)/guide home position sensor (PI13S)
E5F3 0001 saddle alignment The aligning plate home position sensor does not go on when the alignment Check the alignment motor. Check the
error motor has been driven for 0.5 sec. (at time of initialization, 1.67 sec.) alignment home position sensor. Check the
Alignment motor (M5S)/aligning plate home position sensor (PI5S) aligning plate drive mechanism. Replace the
0002 The aligning plate home position sensor does not go off when the alignment finisher controller PCB.
motor has been driven for 1 sec.
Alignment motor (M5S)/aligning plate home position sensor (PI5S)
E5F4 0001 Saddle rear The stitching home position sensor does not go on when the stitch motor Replace the stitcher (rear). Check the
stapling error (rear) has been rotated in reverse for 0.5 sec or more. harness. Replace the finisher controller PCB.
Stitch motor (rear; M6S)/stitching home position sensor (rear; MS5S)
0002 The stitching home position sensor does not go off when the stitch motor
(rear) has been rotated in normal direction for 0.5 sec or more.
Stitch motor (rear; MS)/stitching home position sensor (rear; MS5S)
E5F5 0001 Saddle front The stitching home position sensor does not go on when the stitch motor Replace the stitcher (front). Check the
stapling error (front) has been rotated in reverse for 0.5 sec or more. harness. Replace the finisher controller PCB.
Stitch motor (front; M7S)/stitching home position sensor (front; MS7S)
0002 The stitching home position sensor does not go off when the switch motor
(front) has been rotated in normal direction for 0.5 sec or more.
Stitch motor (front; M7S)/stitching home position sensor (front; MS7S)
E5F6 0001 Saddle butting The paper butting plate home position sensor does not go on when the paper Check the paper butting plate motor. Check
error butting plate motor has been driven for 0.3 sec. the paper butting plate home position sensor.
Paper butting plate motor (M8S)/paper butting plate home position sensor Replace the finisher controller PCB.
(PI14S)
0002 The paper butting plate home position sensor does not go off when the paper
butting plate motor has been driven for 80 msec or more.
Paper butting plate motor (M8S)/paper butting plate home position sensor
(PI14S)
0003 The number of detection pulses of the paper butting plate motor has dropped Check the paper butting plate motor. Check
below a specific value. the paper butting plate motor clock sensor.
paper butting plate motor (M8S)/paper butting plate motor clock sensor Replace the finisher controller PCB.
(PI1S)
0004 The paper butting plate leading edge sensor does not go off when the paper Check the paper butting plate motor. Check
butting plate motor has been driven for 80 msec. the paper butting plate leading edge sensor.
Paper butting plate motor (M8S)/paper butting plate leading edge sensor Replace the finisher controller PCB.
(PI15S)
0005 The paper butting plate leading edge sensor does not go on when the paper
butting plate motor has been driven for 0.3 sec.
Paper butting plate more (M8S)/paper butting plate leading edge sensor
(PI15S)
E5F8 0001 Saddle connector The connector of the paper butting plate home position sensor has been Connect the connector of the guide home
error identified as being disconnected. position sensor. Check the harness. Replace
Connector of guide home position sensor (PI13S) the finisher controller PCB.
0002 The connector of the paper butting plate home position sensor has been Connect the connector of the paper butting
identified as being disconnected. plate home position sensor. Check the
Connector of paper butting plate home position sensor (PI14S) harness. Replace the finisher controller PCB.
0003 The connector of the paper butting plate leading edge sensor has been Connect the connector of the paper butting
identified as being disconnected. plate leading edge sensor. Check the harness.
Connector of paper butting plate leading edge sensor (PI15S) Replace the finisher controller PCB.
E5F9 0001 Saddle switch The inlet cover switch has been identified as being open for 1 sec or more Check the inlet cover switch. Check the inlet
error after the start of printing or the start of initial rotation with the following cover sensor. Check the front cover open/
sensors identifying their respective covers as being closed: closed sensor. Check the delivery cover
- inlet cover sensor (PI9S) sensor. Replace the finisher controller PCB.
- nt cover open/closed sensor (PI2S)
- delivery cover sensor (PI3S)
Or, the front over switch (MS2S) or the delivery cover switch (MS3S) is open.
Inlet cover switch (MS1S)/front cover switch (MS2S)/delivery cover switch
(MS3S)
0002 The front cover switch has been identified as being open from the start of Check the front cover switch. Check the inlet
printing or the start of initial rotation with the following sensors identifying cover sensor. Check the front cover open/
their respective covers as being closed. closed sensor. Check the delivery cover
- inlet cover sensor (PI9S) sensor. Replace the finisher controller PCB.
- front cover open/closed sensor (PI2S)
- delivery cover sensor (PI3S)
- front cover switch (MS2S)/delivery cover switch (MS3S)
0003 The delivery cover switch has been identified as being open after the start of Check the delivery cover switch. Check the
printing or the start of initial rotation of the host machine with the following inlet cover sensor. Check the inlet cover
sensors identifying their respective covers as being closed: sensor. Check the front cover open/closed
- inlet cover sensor (PI9S) sensor. Check the delivery cover sensor.
- front cover open/closed sensor (PI2S) Replace the finisher controller PCB.
- delivery cover sensor (PI3S)
- delivery cover switch (MS3S)

16.1.6 E602 (Error in HDD/encryption board)

0019-7875

iR3225 / iR3225N / iR3235 / iR3235N / iR3245 / iR3245N

16-7
 Chapter 16

T-16-6

Code Cause Remedy

E602 There is an error on the hard disk.
0001 [Cause] An HDD detection error has occurred. The HDD cannot be See the details under 602.
detected. The HDD does not become ready. The HDD returns an
error.

[Detection] while boot ROM is in session

BARSAC startup, mounting
(usrIde)

[Timing of Detection] once at startup

0002 [Cause] There is no startup file. The program for the main CPU does See the details under 602.
not exist on the HDD or in BOOTDEV/BOOT, and so on.

[Detection] while boot ROM is in use

at time of system file loading (usrIde)

[Timing of Detection] once at startup

0003 [Cause] An HDD write abort error has occurred. The sectors for See the details under 602.
BOOTDEV on the HDD cannot be read.

[Detection] BARSAC (all; at time of bootable startup)

[Timing of Detection] once at startup

0006 [Cause] A subbootable that matches the PDL type does not exit in See the details under 602.
BOOTDEV/BOOT.

[Detection] during loading of sub boot in oclibroot

[Timing of Detection] once at bootable startup

0009 [Cause] there is no necessary FONT file in /BOOTDEV/BOOT.
[Location to be detected] each point 1. Download SYSTEM again.
[Detection timing] detected when executing report print, X/IFAX 2. Check that the font file is located in /BOOTDEV/BOOT.
communication, stamp print
0012 [Cause] damage/deletion of file on HDD referred by WEB browser
[Location to be detected] initialization of web browser Reinstall WEB browser contents using download tool.
[Detection timing] Archive cannot be found in /BOOTDEV/BROWS (If failed to recover, replace HDD because HDD could have been
by reextracting (reloading) web browser's file when failed to extract damaged)
(load) web browser's file in /APL_GEN/NetFront.
2000 Error in authentication between the host machine and encryption - Check connection of encryption board (turn OFF and then ON the
board power)
- Use SST to execute key clear of the encryption board (HDD needs
to be formatted because HDD is not formatted. System firmware
needs to be reinstalled)
2001 Mismatch in the operation of encryption board - Use SST to execute key clear of the encryption board (HDD needs
to be formatted because HDD is not formatted. System firmware
needs to be reinstalled)
2002 Fault in the encryption board, etc. - Check connection of the encryption board (turn OFF and then ON
the power)
-Use SST to execute key clear of the encryption board (HDD needs
to be formatted because HDD is not formatted. System firmware
needs to be reinstalled)
-After replacing the encryption board, format HDD and reinstall
SYSTEM using SST.
-Replace the main controller PCB.
01XX /DOSDEV is faulty. See the details under 602.
02XX /FSTDEV is faulty. See the details under 602.
03XX /DOSDEV2 is faulty. See the details under 602.
04XX /FSTPDEV is faulty. See the details under 602.
05XX /DOSDEV3 is faulty. See the details under 602.
06XX /PDLDEV is faulty. See the details under 602.
07XX /DOSDEV4 is faulty. See the details under 602.
08XX /BOOTDEV is faulty. See the details under 602.
09XX /DOSDEV5 is faulty. See the details under 602.
10XX Abnormal /APL_MEAP See the details under 602.
11XX Abnormal /APL_SEND See the details under 602.
12XX Abnormal /APL_KEEP See the details under 602.
13XX Abnormal /APL_LOG See the details under 602.
FFXX There is an error in a partition that cannot be identified. See the details under 602.

16.1.7 Detail in E602

0019-7493

iR3225 / iR3225N / iR3235 / iR3235N / iR3245 / iR3245N

<E602-XXYY>

XX= "00"

16-8
 Chapter 16

T-16-7

XX YY Description Remedy
The HDD cannot be recognized. The startup partition (BOOTDEV) 1. Turn off the main switch, and check the cable connector. Then, turn on the
cannot be found at startup. main switch.
2. Check to see if the HDD spins up when the main switch is turned on and if the
01
5V/12V power is supplied.
3. If the symptom still exists after the foregoing, replace the HDD, re-install the
system software. If the symptom still exists, replace the main board.
00 The system software for the main CPU does not exist. 1. Start in safe mode, reinstall a system, and turn OFF/ON the power.
02
2. Replace the HDD and reinstall a system.
Suspension of a write operation to the boot device has been detected. 1. Start in safe mode, reinstall a system, and turn OFF/ON the power.
03
2. Replace the HDD and reinstall a system.
The system software of the sub CPU does not exist. 1. Start in safe mode, reinstall a system, and turn OFF/ON the power.
06
2. Replace the HDD and reinstall a system.

XX= "01" to "FF"

T-16-8

XX YY
Occurrence at time of Occurrence during
start-up normal execution
CHK-
XX Partition Description 00,01,0 10,12,14,
TYPE 03 05 11,21 13,25
2,04 22,23,24
Action Action
01 FSTDEV compressed image data (e.g., Box)
02 1 IMG_MNG file management table, profile
03 FSTCDEV job archiving (changing)
04 APL_GEN general-purpose data
*1 *5
05 TMP_GEN general-purpose data (temporary file)
2
06 TMP_FAX not used
07 TMP_PSS for PDL spool (temporary file)
08 3 PDLDEV PDL-related file *9 *10 *11 *12
firmware (system, MEAP, key, certificate, PDF dictionary, RUI,
09 4 BOOTDEV content, voice dictionary) *3 *8

10 5 APL_MEAP MEAP application *1 *5

11 6 APL_SEND address book, filter *2 *6
12 7 APL_KEEP for non-initialization data storage *3 *8
13 8 APL_LOG system log *1 *5

FF 0 not specified check for and recovery of HDD full-fault sectors *4 *7

[HDD formatting]
T-16-9

XX CHK Partition in Description Typical item HDD formatting by Normal mode + Safe mode + HDD
- question deleted HD-CLEAR HDD formatting formatting with SST
TYP with SST
E
01 1 DOSDEV General data storage area Entire Possible (4 partitions, Not possible Not possible
collection of simul-taneously)
image data
(e.g., Box)
02 1 FSTDEV Image data storage area (e.g., Box) Entire Possible (4 partitions, Not possible Not possible
collection of simul-taneously)
image data
(e.g., Box)
03 1 DOSDEV2 Image thumbnail display data area (e.g., Box) Entire Possible (4 partitions, Not possible Not possible
collection of simul-taneously)
image data
(e.g., Box)
04 1 FSTPDEV Image data storage area (e.g., Box) Entire Possible (4 partitions, Not possible Not possible
collection of simul-taneously)
image data
(e.g., Box)
05 2 DOSDEV3 General file storage area (user settings, logs, Items that are Possible Not possible Not possible
PDL spool, image data control info) relatively less
critical
06 3 PDLDEV PDL-related file storage area (font, registered User Font Possible Not possible Not possible
form, ICC profile, color correction info file for IccProfil
PDL function)
07 4 DOSDEV4 Firmware storage area (address book, filter) Address book Not possible Not possible Not possible

08 4 BOOTDEV Firmware storage area (System, Language, RUI) System Not possible Specify the BOOTDEV and perform a format.
software System download is required after format.
09 5 DOSDEV5 For future expansion None in Possible Not possible Not possible
particular

16-9
 Chapter 16

XX CHK Partition in Description Typical item HDD formatting by Normal mode + Safe mode + HDD
- question deleted HD-CLEAR HDD formatting formatting with SST
TYP with SST
E
FF 0 Not Entire HDD (check on faulty sector and - - - -
identified recovery)

* When the machine starts up for the first time after its HDD has been formatted, it may take longer than usual to complete the startup session.

[Remedy]

YY Description Action
- Set the partition number in question for CHK-TYPE, and execute HD-CLEAR; then, turn off and then back
on the power.
*1
- Enter CHK-TYPE in question (for the partition), and execute HD-CLEAR; then, turn off and then back on
the power.
- Ask the user to download the address book data using a remote UI.
The ongoing write operation is - Set the partition number in question for CHK-TYPE, and execute HD-CLEAR; then, turn off and then back
*2 03
interrupted (at start-up). on the power.
- Replace the HDD, and reinstall the system software.
- Set CHK-TYPE=0, and execute HD-CHECK; then, turn off and then back on the power.
*3
- Replace the HDD, and reinstall the system software.
- Set CHK-TYPE=0, and execute HD-CHECK; then, turn off and then back on the power.
*4
- Set CHK-TYPE=1, 2, 3, 5, and execute HD-CLEAR; then, turn off and then back on the power.
- Enter CHK-TYPE in question (for the partition), and execute HD-CLEAR; then, turn off and then back on
*5 the power.
- Replace the HDD, and reinstall the system software.
The machine is designed so that execution of HD-CLEAR is not possible in service mode (so as to prevent
loss of information, e.g., address book, filter information).
*6
05 A file system error has occurred. - Ask the user to download the address book data using a remote UI.
- Replace the HDD, and reinstall the system software.
- Set CHK-TYPE=1, 2, 3, 5, and execute HD-CLEAR; then, turn off and then back on the power.
*7
- Replace the HDD, and reinstall the system software.
*8 - Replace the HDD, and reinstall the system software.

00 - Check the cable and the power cord.

01 The HDD has poor contact, or a - Replace the HDD, and reinstall the system software.
*9
02 system error has occurred.
04
11 - Check the cable and the power cord.
*10 The HDD has poor contact.
21 - Replace the HDD, and reinstall the system software.
There is a strong possibility of damage in the file data (e.g., Box) stored on the HDD.
- Set the partition number in question for CHK-TYPE, and execute HD-CHECK; then, turn off and back on
the power.
13 The ongoing write operation has - Set the partition number in question for CHK-TYPE, and execute HD-CLEAR; then, turn off and back on
*11
25 been interrupted. the power.
(In the case of BOOTDEV, BOOTDEV2 or APL_SEND, execute reformatting using the SST, and reinstall
the system software.)
- Replace the HDD, and reinstall the system software.
10 - Replace the HDD, and reinstall the system software.
12
14 A system error or a packet error
*12
22 has been detected.
23
24

T-16-10

- HD-CLEAR
When you have executed HD-CLEAR, all contents of the partition in question (files, sub directories) will be lost.
The actual formatting will take place when the machine is started up after it has been turned off upon execution of HD-CLEAN.
At this time, the Startup screen shows a progress bar, its edge reaching the end in about 5 min. Be sure not to turn off the power while the progress bar is moving.

- HD-CHECK
If the power is cut while data is being written to the HDD, the occurrence of a write-suspended sector is a possibility. When HD-CHECK is run on such a sector,
repairs will be made, but all data in the sector will be lost. A write-suspended sector may be repaired only by HDD-CHECK (0); if not TYPE-TYPE=0, the task will
be limited to an FS level check.

- Replacing the HDD

1. Turn OFF the main power.
2. Connect a new HDD.
3. Start the host machine in safe mode.
4. Download System, RUI and Lang with service support tool.
5. Turn OFF/ON the power.

16.1.8 E604 to E748 (Main Controller, DC Controller)

0019-7876

iR3225 / iR3225N / iR3235 / iR3235N / iR3245 / iR3245N

T-16-11

Code Cause Remedy

E604 The image memory is faulty or is inadequate.

16-10
 Chapter 16

Code Cause Remedy

0000 The memory size does not match the model. Increase the memory.
E609 There is an error on the HDD.
0008 At startup, the HDD fails to reach a specific temperature level within a specific Replace the hard disk. Replace the DC controller PCB.
period of time.
0009 At time of sleep recovery, the temperature fails to reach a specific level. Replace the hard disk. Replace the DC controller PCB.
E610 The HDD coding key is faulty.
0001 An encryption board does not exist. - Check the hardware constitution
0002 Memory configuration to perform encryption is not satisfied. - Check the hardware constitution
0101 Memory initialization for the key storage area fails. - Turn the main power switch off/on
0102 Initialization for the encryption processing area fails. - Turn the main power switch off/on
0201 Error in the encryption processing area - Turn the main power switch off/on
0202 Error in the encryption processing area - Turn the main power switch off/on
0301 Creation of an encryption key fails. - Turn the main power switch off/on
0302 A fault in the encryption key is detected. - Turn the main power switch off/on
Turn off/on the main power switch. (The contents of HDD are initialized.)
0303 A fault in the encryption key is detected. - Turn the main power switch off/on
Turn off/on the main power switch. (The contents of HDD are initialized.)
0401 An error is detected during encrypting. - Turn the main power switch off/on
0402 An error is detected during encrypting. - Turn the main power switch off/on
0501 Error in document management information on /FSTDEV - Turn the main power switch off/on
E611 Error in repeated reboot due to such causes as malfunctioning SRAM
0000 When damaged SRAM information occurs and hinders reading the job Execute SRAM clear.
information on the SRAM, repeated reboot occurs at recovery from power
supply cut.
E674 An error has occurred in communication between the fax control PCB (2-line) and main controller PCB.
0001 An attempt to set mode for the fax device has failed. 1. Check the connection of the cable between the fax control PCB (2-line) and
the main controller PCB.
2. Replace the ROM DIMM of the fax control PCB (2-line).
3. Replace the fax control PCB (2-line).
4. Replace the main controller PCB.
0100 Writing communication information fails after communication is completed, Turn the main power switch off/on.
and reading the communication information fails. Turning off/on the main power switch clears all communication information
(log).
E710 There is an error in the initialization of the IPC.
0001 The machine fails to become ready 3 sec or less after the IPC chip startup. Check the cable.
E711 There is an error in the IPC communication.
0001 The occurrence of an error has been recorded in the error register of the IPC Check the cable.
chip 4 times or more within 1.5 sec.
E713 There is an error in the communication with the finisher or 3-way unit.
0000 The communication with the finisher / 3-way unit does not resume within 5 sec Check the cable. Replace the DC controller PCB. Replace the finisher controller
after it has been disrupted. PCB. Replace the 3-way unit driver PCB.
E716 Communication error with the pedestal/ 3-way unit
0000 After the presence of a pedestal or a 3-way unit has been detected, the Check the cable. Replace the DC controller PCB. Replace the pedestal driver
communication fails to be normal for 5 sec. PCB. Replace the 3-way unit driver PCB.
0010 When the communication with the 3-way unit is faulty after detecting the Install the 3-way unit. Check the cable and replace the DC controller PCB.
connection with the finisher. Replace the 3-way unit driver PCB.
E717 There is an error in the communication with the eM controller.
0001 The eM controller is not connected at power on, although it was connected Check the cable; thereafter, reset the condition in service mode:
before the power was turned off because of an error. COPIER>FUNCTION>CLEAR>ERR.
0002 An IPC error has occurred while the eM controller is in operation. Check the cable; thereafter, reset the condition in service mode:
There is an open circuit for the IPC. An error has occurred, and the IPC COPIER>FUNCTION>CLEAR>ERR.
communication remains disabled.
E719 There is a coin vendor error.
0001 The coin vendor is not connected when the power is turned on, although it was Check the cable; thereafter, reset the condition in service mode:
connected before the power was turned off because of an error. COPIER>FUNCTION>CLEAR>ERR.
0002 While the coin vendor is in operation, an IPC error has occurred, IPC has Check the cable; thereafter, reset the condition in service mode:
developed an open circuit, or an error preventing recovery of IPC COPIER>FUNCTION>CLEAR>ERR.
communication has occurred.
An open circuit has been detected in the line for the pickup/delivery signal.
An illegal signal has been detected.
0003 While the unit price is being checked at startup, an error occurs in the Check the cable; thereafter, reset the condition in service mode:
communication with the coin vendor. COPIER>FUNCTION>CLEAR>ERR.
0011 An error has occurred at new card reader startup. Check the cable; thereafter, reset the condition in service mode:
The new card reader is not connected when the power is turned off, although it COPIER>FUNCTION>CLEAR>ERR.
was connected when the power was turned off.
0012 An IPC error has occurred at new card reader startup. Check the cable; thereafter, reset the condition in service mode:
There is an IPC open circuit. An error has occurred that prevents recovery of COPIER>FUNCTION>CLEAR>ERR.
IPC communication.
0031 Error in communication at card reader (serial) startup 1. Check the connection of the cable for the card reader (connector disconnected,
Communication with the card reader cannot be started at startup. cable cut); thereafter, reset the condition in service mode: COPIER >
FUNCTION > CLEAR > ERR.
2. Execute the following items in service mode after removing the card reader,
and then install the card reader again.
- COPIER > FUNCTION > CLEAR > CARD
- COPIER > FUNCTION > CLEAR > ERR

16-11
 Chapter 16

Code Cause Remedy

0032 Error in communication after card reader (serial) startup Check the connection of the cable for the card reader (connector disconnected,
Communication with the card reader is available at startup, and then becomes cable cut); thereafter, reset the condition in service mode: COPIER >
unavailable. FUNCTION > CLEAR > ERR.
E730 There is a PDL software error.
1001 An initialization error has occurred. 1. Execute PDL resetting.
2. Turn on the power once again.
100A An error that may be critical to the system (e.g., failed initialization) has 1. Execute PDL resetting.
occurred. 2. Turn on the power once again.
9004 There is an error in the communication (PAI) with an external controller. 1. Turn on the power once main.
2. Check the connection of the open I/F board and the cable.
3. Replace the board for the external controller open I/F.
4. Replace the main board.
9005 There is a fault in the connector of the vide cable to the external controller. 1. Turn on the power once main.
2. Check the connection of the open I/F board and the cable.
3. Replace the board for the external controller open I/F.
4. Replace the main board.
A006 The PDL board does not respond. A subbootable is faulty or absent. 1. Execute PDL resetting.
2. Turn on the power once again.
3. Check the connection of the SURF board.
4. Re-install the firmware.
5. Replace the main board.
A007 There is a mismatch between the control software of the machine and the PDL 1. Execute PDL resetting.
control software in regard to version. 2. Turn on the power once again.
3. Execute system formatting (all), and reinstall the system.
B013 There is corruption in the font data. 1. Turn on the power once again.
2. Re-install the software.
3. Execute system formatting (all), and reinstall the system.
E732 There is an error in the communication with the scanner.
0001 There is a DDI-S communication error. 1. Check the connector used to connect the scanner.
0010 Fault in detection of DDI-S Vsync signal 2. Check the power supply of the scanner (to see if initialization takes place at
startup).
3. Replace the reader controller, scanner board, or main board as necessary.
9999 A scanner is first detected from the printer model. (Not an error code but only Turn the main power switch off/on
the message 'Turn the main power switch OFF&ON again' is displayed on the
users screen. The error is recorded in service mode > DISPLAY > ERR.
E733 There is an error in the communication with the printer.
0000 At startup, communication with the printer fails. 1. Check the connector used to connect to the printer.
2. Check the power supply of the printer (to see if initialization takes place at
startup).
3. Replace the DC controller or the main board.
0001 There is a DDI-P communication error. 1. Check the connection with the printer.
2. Check the power supply of the printer (to see if initialization takes place at
startup).
3. Replace the DC controller or the main board.
0010 Fault in detection of DDI-P Vsync signal 1. Check the connection with the printer.
2. Check the power supply of the printer (to see if initialization takes place at
startup).
3. Replace the DC controller or the main board.
0020 Error in DDI-P communication 1. Check the connection with the printer.
2. Check the power supply of the printer (to see if initialization takes place at
startup).
3. Replace the DC controller or the main board.
0021 Error in DDI-P communication 1. Check the connection with the printer.
2. Check the power supply of the printer (to see if initialization takes place at
startup).
3. Replace the DC controller or the main board.
E740 There is an error on the Ether board.
0002 The MAC address is illegal. Replace the LAN card.
E743 There is an error in the DDI communication.
0000 An SCI error has occurred. The received data is faulty. A reception timeout Disconnect and then connect the flexible cable used to connect the reader unit
condition has occurred. An SEQ timeout error has occurred. and the printer unit. Replace the following as necessary: flexible cable, reader
controller PCB, main controller PCB.
E744 There is an error in the language file/boot ROM.
0001 The version of the language file on the HDD and that of the bootable do not Download a language file of the correct version.
match.
0002 The size of the language file on the HDD is too large. Download a language file of the correct version.
0003 There is no language file on the HDD indicated by config.txt for a switchover. Download a language file of the correct version.
0004 An attempt to switchover to a language on the HDD fails. Download a language file of the correct version.
1000 The boot ROM that is mounted is of the wrong type. Replace the boot ROM with one of the model in question.
2000 The engine ID indicated by the software ID is illegal. Replace it with a software ID of the correct model.
3xxx Disagreement between the installed memory and the boot ROM Confirm and correct the installed memory and the boot ROM.
E745 There is a fault on the TokenRing board.
0001 An attempt at PCI initialization has failed. 1. Disconnect and then connect the TokenRing board.
2. Replace the TokenRing board.
0002 The MAC address is faulty. 1. Replace the TokenRing board.
0003 There is an error in the acquisition/setting of board information. 1. Replace the TokenRing board.

16-12
 Chapter 16

Code Cause Remedy

0004 There is a connection error. 1. Check the connection of the cable.
2. Replace the cable.
3. Check the power source of the MAU.
4. Replace the MAU.
5. Replace the TokenRing board.
0005 Other Errors
E746 The accessories board is of the wrong type.
0003 At startup, a board for a different model has been detected. Replace the UFR board of the correct type (model).
E748 There is a mismatch between controller board and SDRAM size.
4910 A controller board that does not match the product is defected. - Replace the main controller PCB.
2000 An error occurs when accessing the chip on the main controller PCB. Replace the main controller PCB.
2001 An error occurs when accessing the memory on the main controller PCB. 1. Unplug/plug in the memory.
2. Replace the main controller PCB.

16.1.9 E804 to E805 (DC Controller Control Fan)

0019-7878

iR3225 / iR3225N / iR3235 / iR3235N / iR3245 / iR3245N

T-16-12

Code Cause Remedy

E804 Error in power supply cooling fan
0000 Failure in power supply cooling fan (while the fan is not working) - Disconnect and then connect the connector (J303) on DC controller
When lock signal is detected for 5 sec while the fan is stopped. PCB.
- Replace the power supply cooling fan
- Replace DC controller PCB
0001 Failure in rotation of power supply cooling fan - Disconnect and then connect the connector (J303) on DC controller
When lock signal failed to be detected for 5 sec while the fan is PCB.
driven. - Replace the power supply cooling fan
- Replace DC controller PCB
E805 There is a fan error.
0000 Failure in heat exhaust fan (front) (FM2) - Replace the heat exhaust fan (front)
When lock signal is detected for 5 sec while the fan is stopped. - Replace DC controller PCB
0001 Failure in rotation of heat exhaust fan (front) (FM2) - Replace the heat exhaust fan (front)
When lock signal failed to be detected for 5 sec while the fan is - Replace DC controller PCB
driven.
0002 Failure in heat exhaust fan (rear) (FM1) - Replace the heat exhaust fan (rear)
When lock signal is detected for 5 sec while the fan is stopped. - Replace DC controller PCB
0003 Failure in rotation of heat exhaust fan (rear) (FM1) - Replace the heat exhaust fan (rear)
When lock signal failed to be detected for 5 sec while the fan is - Replace DC controller PCB
driven.
E911 Error in memory leak

16-13
 Chapter 15

15.1 Error Code Table

15.1.1 Error Code 0008-0942

iR2270 / iR2870 / iR3570 / iR4570

T-15-1

Code Error name/description

E000 fixing overheating

E001 fixing assembly overheating

E002 fixing assembly low temperature

E003 post-standby fixing low temperature

E007 fixing film rotation error

E010 main motor rotation error

E014 fixing motor rotation error

E019 waste toner case full, waste toner case full sensor error

E020 toner clogging between sub hopper and developing assembly

E024 developing assembly connector disconnection

E025 hopper motor, bottle motor error

E032 NE controller counter error

E064 power supply voltage error (high-voltage)

E100 BD interval error

E110 scanner motor error

E191 communication error for high voltage power supply

E202 CIS home position detection error

E225 CIS light intensity error

E227 reader unit power supply error

E248 backup memory error

E261 zero-cross signal error

E315 image data error

E400 feeder communication error

15-1
Code Error name/description

E490 wrong DF type

E500 finisher communication error

E503 finisher internal communication error

E505 finisher backup memory error

E514 stack delivery/trailing edge assist motor error

E519 gear change motor error

E530 rear alignment error

E531 stapling error

E532 stapler shift error

E535 swing error

E537 front alignment error

E540 stack tray ascent error/upper tray ascent error

E542 lower tray ascent error

E577 paddle error

E584 shutter error

E590 punching error

E591 puncher dust sensor error

E592 punch horizontal registration sensor error

E593 punch shift error

E5F0 saddle paper positioning error

E5F1 saddle paper folding error

E5F2 saddle guide error

E5F3 saddle alignment error

E5F4 saddle rear stapling error

E5F5 saddle front stapling error

E5F6 saddle butting error

E5F8 saddle connector error

E5F9 saddle switch error

E602 hard disk error

Code Error name/description

E604 image memory error/shortage

E609 hard disk error

E610 herd disk coding key fault

E674 fax board communication error

E710 IPC initialization error

E711 IPC communication error

E713 communication error for finisher

E716 communication error for pedestal

E717 communication error for NE controller

E719 coin vendor error

E730 PDL software error

E732 scanner communication error

E733 printer communication error

E740 Ether board error

E743 DDI communication error

E744 language file/boot ROM error

E745 TokenRing board error

E746 accessories board wrong model error

E748 controller board and SDRAM size mismatch

E805 fan error

RICOH
Service Call Conditions

SC Tables: SC1xx

Exposure lamp error

-001: Shading at AGC

-002: Shading at scanning
ƒ The standard white level was not detected properly when scanning the
white plate

Service Call
Conditions
Appendix:
ƒ Exposure lamp defective
ƒ Lamp stabilizer defective
101 D ƒ Exposure lamp connector defective
ƒ Standard white plate dirty
ƒ Scanner mirror or scanner lens out of position or dirty
ƒ SBU defective
ƒ BICU defective

The peak white level is less than 64/255 digits (8 bits) when scanning the
shading plate. (The shading data peak does not reach the specified
threshold)

Scanner home position error 1

The scanner home position sensor does not detect the "OFF" condition
during initialization or copying.

ƒ SIB (B/W), SIB (Color) or scanner drive motor defective

ƒ Scanner motor defective
120 D ƒ Harness between SIB and scanner drive motor disconnected
ƒ Harness between SIB and scanner drive motor power source
disconnected
ƒ Scanner HP sensor defective
ƒ Harness between SIB and HP sensor disconnected
ƒ Scanner wire, timing belt, pulley, or carriage defective
ƒ BICU defective

SM Appendix 3-3 D009/D011/D012/D013/D091/D092

Service Call Conditions

Scanner home position error 2

The scanner home position sensor does not detect the "ON" condition during
initialization or copying.

ƒ SIB (B/W), SIB (Color) or scanner motor drive board defective

ƒ Scanner motor defective
121 D ƒ Harness between SIB and scanner drive motor disconnected
ƒ Harness between SIB and scanner drive motor power source
disconnected
ƒ Scanner HP sensor defective
ƒ Harness between SIB and scanner HP sensor disconnected
ƒ Scanner wire, timing belt, pulley, or carriage defective
ƒ BICU defective

Black level detection error (Color Scanner model only)

The black level cannot be adjusted within the target value during the zero
141 D clamp.

ƒ Defective SBU
ƒ BICU defective

White level detection error (Color Scanner model only)

The white level cannot be adjusted within the target during auto gain control.

ƒ Dirty exposure glass or optics section

142 D
ƒ SBU board defective
ƒ Exposure lamp defective
ƒ Lamp stabilizer defective
ƒ BICU defective

D009/D011/D012/D013/D091/D092 3-4 SM Appendix

 Service Call Conditions

SBU auto adjust error (B/W Scanner model only)

One of the following occurred:

ƒ When the machine was powered on, automatic adjustment of the SBU
failed.
ƒ Automatic white density adjustment failed when reading standard white
plate.

143 C ƒ Exposure lamp defective

Service Call
Conditions
Appendix:
ƒ Lamp stabilizer defective
ƒ Lamp stabilizer connection loose, disconnected or damaged
ƒ White plate mounting is incorrect or defective
ƒ Scanner mirror or scanner lens out of position or dirty
ƒ SBU, SCNB defective
ƒ BICU defective
ƒ Harness connections

-001: SBU connection error

ƒ Defective SBU
D The SBU connection cannot be
ƒ Defective harness
detected at power on or recovery
ƒ Defective detection port on the
from the energy save mode.
BICU

-002: SBU serial communication error

ƒ Defective SIO, SBU or SCNB

144 D The power ON of the SBU is not ƒ Defective harness
detected. ƒ Defective detection port on the
BICU

-003: GASBU reset error

ƒ Defective SBU
D The serial communication does not ƒ Defective detection circuit on the
work. BICU
ƒ Defective harness

SM Appendix 3-5 D009/D011/D012/D013/D091/D092

Service Call Conditions

-004: VERSION error

ƒ Defective SBU
D The serial communication does not ƒ Defective detection circuit on the
work. BICU
ƒ Defective harness

Scanner adjustment error (B/W Scanner model only)

During the SBU adjustment, the machine detects that the white level read
from the white plate or paper is out of range. (SP4015)

145 C ƒ Exposure lamp defective

ƒ Dirty white plate
ƒ Incorrect position or width of white plate scanning (SP4015)
ƒ BICU board defective
ƒ SBU board defective

BICU error

The error result of self-diagnostic by the ASIC on the BICU is detected.

161 D
ƒ Defective BICU
ƒ Defective connection between BICU and SBU

Copy Data Security Unit error

The copy data security board is not detected when the copy data security
function is set "ON" with the initial setting.
165 D A device check error occurs when the copy data security function is set to
"ON" with the initial setting.

ƒ Incorrect installation of the copy data security board

ƒ Defective copy data security board

D009/D011/D012/D013/D091/D092 3-6 SM Appendix

 Service Call Conditions

SC Tables: SC2xx

Polygon motor error 1: ON timeout

202 D The polygon mirror motor does not reach the targeted operating speed within
10 sec. after turning on or changing speed

Polygon motor error 2: OFF timeout

Service Call
Conditions
Appendix:
203 D The polygon mirror motor does not leave the READY status within 3 sec.
after the polygon motor switched off.

Polygon motor error 3: XSCRDY signal error

The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing.

204 D ƒ Polygon motor/driver board harness loose or broken

ƒ Polygon motor/driver board defective
ƒ Laser optics unit defective
ƒ BICU defective

Laser synchronizing detection error: start position LD0

The laser synchronizing detection signal for the start position of the LDB is
not output for two seconds after LDB unit turns on while the polygon motor is
220 D rotating normally

ƒ The Copy Data Security Unit card not installed

ƒ The Copy Data Security Unit card is installed, but it is not the correct
type for the machine.

SM Appendix 3-7 D009/D011/D012/D013/D091/D092

Service Call Conditions

Laser synchronizing detection error: start position LD1

The laser synchronizing detection signal for the start position of the LDB is
not output for two seconds after LDB unit turns on while the polygon motor is
221 D rotating normally.

ƒ The Copy Data Security Unit card not installed

ƒ The Copy Data Security Unit card is installed, but it is not the correct
type for the machine.

FGATE ON error

230 D The FGATE signal does not assert within the prescribed time. (The BICU
generates the FGATE signal and sends it to the LD unit when the registration
sensor switches on.)

FGATE OFF error

The FGATE signal does not assert within the prescribed time. (The BICU
generates the FGATE signal and sends it to the LD unit when the registration
231 D sensor switches on.)

ƒ BICU defective
ƒ BICU, Controller board harness loose or broken
ƒ Controller board defective.

LD error

The BICU detected a problem at the LD unit.

240 C
ƒ Worn-out LD
ƒ Disconnected or broken harness of the LD.

D009/D011/D012/D013/D091/D092 3-8 SM Appendix

 Service Call Conditions

SC Tables: SC3xx

Charge roller bias leak

A charge roller bias leak signal was detected.

302 D
ƒ Charge roller damaged
ƒ High voltage supply board defective
ƒ PCDU harness defective or disconnected

Service Call
Conditions
Appendix:
Charge roller bias correction leak

The charge roller bias correction is performed twice even if the maximum
charge roller bias (-2000V) is applied to the roller.
304 D
ƒ ID sensor defective
ƒ Worn charge roller
ƒ Charge roller damaged

Development roller bias leak

The development roller bias leak is detected for 60 ms after the high voltage
has been supplied to the development unit.
320 D
ƒ Development bias leak
ƒ Broken harness
ƒ Defective high voltage power supply, voltage supply
ƒ Defective high voltage supply unit

SM Appendix 3-9 D009/D011/D012/D013/D091/D092

Service Call Conditions

Development paddle motor error

The machine detects a lock signal error from the development puddle motor
for 2 seconds after the drum motor has turned on.
324 D
ƒ Overload on the development puddle motor
ƒ Defective development puddle motor
ƒ Defective harness
ƒ Defective IOB

ID sensor pattern test error

One of the following readings occurred 10 times in the ID sensor output when
the ID sensor pattern was checked:
1) Vsp > 2.5V
2) Vsg < 2.5V
3) Vsp =0V
350 D
4) Vsg = 0V

ƒ ID sensor connector defective

ƒ Poor ID sensor connector connection
ƒ I/O board (IOB) defective
ƒ Poor writing of ID sensor pattern on the drum
ƒ High voltage supply board defective

D009/D011/D012/D013/D091/D092 3-10 SM Appendix

 Service Call Conditions

ID sensor Vsg test error

When the ID sensor was checked, the ID sensor output voltage is 5.0V while
the LED current value is 0.

ƒ ID sensor defective or dirty

351 D ƒ ID sensor connector defective
ƒ Poor ID sensor connection
ƒ I/O board (IOB) defective

Service Call
Conditions
Appendix:
ƒ Scanning system defective
ƒ High voltage supply board defective
ƒ Defect at the ID sensor pattern writing area of the drum

Grayscale measurement error

When the grayscale control result is the maximum and it does not operate
correctly and these cases are detected 15 times.
355 C
ƒ ID sensor defective or dirty
ƒ The life of ID sensor or photo conductor
ƒ Shield glass dirty

SM Appendix 3-11 D009/D011/D012/D013/D091/D092

Service Call Conditions

TD sensor (Vt) error 1

The following condition occurs thirty times consecutively during printing. Vt is

less than 0.5V or 4.8V or more
360 D
ƒ TD sensor disconnected
ƒ Harness between TD sensor and PCDU defective
ƒ Defective TD sensor.

TD sensor adjustment error

Vts is less than 1.8V or 4.8V or more during TD sensor initialization.

372 D ƒ Heat seal not removed from a new developer pack

ƒ TD harness sensor disconnected, loose or defective
ƒ TD sensor defective
ƒ Harness between TD sensor and drawer disconnected, defective

Drum motor error

The machine detects a lock signal error from the drum motor for 2 seconds
after the drum motor turned on.
396 D
ƒ Overload on the motor
ƒ Defective drum motor
ƒ Defective harness
ƒ Defective IOB

D009/D011/D012/D013/D091/D092 3-12 SM Appendix

 Service Call Conditions

SC Tables: SC4xx

Vsg adjustment error

Vsg is more than 4.2V or 3.8V or less when the machine adjusts Vsg value.
400 D
ƒ Dirty or defective ID sensor
ƒ Defective ID sensor shutter

Service Call
Conditions
Appendix:
Transfer belt bias error

The feed back bias from the transfer belt is more than 4V for 60 msec while
the transfer belt bias is output.
The A/D conversion level is 20 or less for 60 msec.
440 D
The PWM duty is 24% or more for 60 msec.

ƒ Power pack broken

ƒ Defective harness
ƒ Disconnected connector

Transfer/Development motor error

The machine detects a lock signal error from the transfer/development motor
for 2 seconds after the transfer/development motor turned on.
441 D
ƒ Overload on the motor
ƒ Defective transfer/development motor
ƒ Defective harness
ƒ Defective IOB

SM Appendix 3-13 D009/D011/D012/D013/D091/D092

Service Call Conditions

Transfer belt contact motor error

The transfer belt HP sensor detects incorrect movement of the transfer belt
after the transfer belt contact motor has turned on.

442 D ƒ Dirty transfer belt HP sensor

ƒ Defective transfer belt contact motor
ƒ Disconnected connector of the transfer belt HP sensor or motor
ƒ Disconnected cable
ƒ Defective IOB

SC Tables: SC5xx

1st tray lift malfunction

The tray lift sensor is not activated after the tray lift motor has been on for 10
seconds. If the main power switch is turned on when the paper is already at
the feed height, the paper height position is detected again. At this time, the
tray lift sensor should de-activate within 1.5 sec after the paper bottom plate
starts to drop. If it does not deactivate within 1.5 sec., a message will prompt
the user to reset Tray 1. After two attempts to release the error by re-setting
501 B
the paper tray, if this does not solve the problem then this SC is displayed.

ƒ An obstruction (jammed paper, paper scraps, etc.) has blocked the

motor drive and caused an overload.
ƒ Tray lift sensor connection loose, disconnected, or damaged
ƒ Tray lift sensor defective
ƒ Tray lift motor connection loose, disconnected, or damaged
ƒ Tray lift motor defective

D009/D011/D012/D013/D091/D092 3-14 SM Appendix

 Service Call Conditions

2nd tray lift malfunction

The tray lift sensor is not activated after the tray lift motor has been on for 10
seconds. If the main power switch is turned on when the paper is already at
the feed height, the paper height position is detected again. At this time, the
tray lift sensor should de-activate within 1.5 sec. after the paper bottom plate
starts to drop. If it does not deactivate within 1.5 sec., a message will prompt
the user to reset Tray 2. After two attempts to re-set the paper tray, if this
502 B

Service Call
does not solve the problem then this SC is displayed.

Conditions
Appendix:
ƒ An obstruction (jammed paper, paper scraps, etc.) has blocked the
motor drive and caused an overload.
ƒ Tray lift sensor connection loose, disconnected, or damaged
ƒ Tray lift sensor defective
ƒ Tray lift motor connection loose, disconnected, or damaged
ƒ Tray lift motor defective

503 3rd tray lift malfunction (optional paper feed unit or LCT)

For the paper feed unit:

ƒ SC 503-01 occurs if the lift sensor does not turn on within 10 seconds
after the tray lift motor has turned on.
For the LCT:
ƒ SC 503-01 occurs if the lift sensor does not turn on or turn off within 8
seconds after the tray lift motor has turned on to lift or lower the tray.

For the paper feed unit:

-1 B ƒ Defective tray lift motor or connector disconnection
ƒ Defective lift sensor or connector disconnection
For the LCT:
ƒ Defective stack transport clutch or connector disconnection
ƒ Defective tray motor or connector disconnection
ƒ Defective end fence home position sensor or connector disconnection
ƒ Defective upper limit sensor or connector disconnection
ƒ Defective tray lift motor or connector disconnection

SM Appendix 3-15 D009/D011/D012/D013/D091/D092

Service Call Conditions

This SC is generated if the following condition occurs 3 consecutive times.

For the paper feed unit:
ƒ When the tray lowers, the tray lift sensor does not go off within 1.5 sec.
For the LCT:
ƒ When the main switch is turned on or when the LCT is set, if the end
fence is not in its position (home position sensor ON), the tray lift motor
stops.
ƒ If the upper limit does not go off for 1.5 seconds even the tray lift motor

-2 B turns on to lower the tray after the upper limit has been detected at
power on.

For the paper feed unit:

ƒ Defective tray lift motor or connector disconnection
ƒ Defective lift sensor or connector disconnection
For the LCT:
ƒ Defective stack transport clutch or connector disconnection
ƒ Defective tray motor or connector disconnection
ƒ Defective end fence home position sensor or connector disconnection

504 4th tray lift malfunction (optional paper feed unit)

For the paper feed unit:

ƒ When the tray lift motor turns on, the upper limit is not detected within 10
seconds. If this condition occurs three consecutive times, the SC is

-1 B generated.

For the paper feed unit:

ƒ Defective tray lift motor or connector disconnection
ƒ Defective lift sensor or connector disconnection

For the paper feed unit:

When the tray lift motor is turned on, the upper limit is not detected within 10
seconds.
-2 B If this condition occurs three consecutive times, the SC is generated.

ƒ Defective tray lift motor or connector disconnection

ƒ Defective lift sensor or connector disconnection

D009/D011/D012/D013/D091/D092 3-16 SM Appendix

 Service Call Conditions

505 5th tray lift malfunction (optional LCT)

This SC is generated if the following condition occurs:

ƒ When the tray lift sensor of the LCT 1200-sheet does not go on after the
tray lift motor has turned on to lift the paper tray.
ƒ When the tray lift sensor of the LCT 1200-sheet does not go off after the

-1 B tray lift motor has turned on to lower the paper tray.

ƒ When the tray lift sensor of the LCT 1200-sheet does not go on after the

Service Call
pick-up roller solenoid has turned on at power on.

Conditions
Appendix:
ƒ Tray lift motor defective or disconnected
ƒ Tray lift sensor defective or disconnected

Both tray lift sensor and lower limit sensor are turned on at the same time
when the main power is turned on or the right door is closed.

-2 B ƒ Tray lift motor defective or disconnected

ƒ Tray lift sensor defective or disconnected
ƒ Lowe limit sensor defective or disconnected

Fusing exhaust fan motor error

The IOB does not receive the lock signal for10 seconds after turning on the
fusing exhaust fan.
530 D
ƒ Defective fusing exhaust fan motor or connector disconnection
ƒ Defective IOB
ƒ Disconnected harness

Exhaust fan motor error

The IOB does not receive the lock signal for 10 seconds after turning on the
exhaust fan motor.
531 D
ƒ Defective exhaust fan motor or connector disconnection.
ƒ Defective IOB
ƒ Disconnected harness

SM Appendix 3-17 D009/D011/D012/D013/D091/D092

Service Call Conditions

Cooling fan motor error

The machine does not detect the fan motor lock signal for 10 seconds after
turning on the cooling fan motor.
532 D
ƒ Defective cooling fan motor or connector disconnection.
ƒ Disconnected harness
ƒ Defective IOB

Paper exit cooling fan motor error

The machine does not detect the fan motor lock signal for 10 seconds after
turning on the paper exit cooling fan motor.
533 D
ƒ Defective paper exit cooling fan motor or connector disconnection.
ƒ Defective IOB
ƒ Disconnected harness

Fusing motor error

The IOB does not receive the lock signal for 2 seconds after turning on the
fusing motor.
540 D
ƒ Motor overload
ƒ Defective fusing motor or connector disconnection.
ƒ Defective IOB
ƒ Disconnected harness

Fusing thermistor open (center)

The thermistor (center) detects 0°C or less for 5 sec.

541 A
ƒ Fusing thermistor disconnected
ƒ Fusing thermistor connector defective

D009/D011/D012/D013/D091/D092 3-18 SM Appendix

 Service Call Conditions

Fusing temperature warm-up error(center)

This SC is generated if the following condition occurs:

ƒ The thermistor (center) does not detect an 8°C increment in the fusing
542 A temperature for 7.5 sec. just after the fusing temperature reached 45°C.
ƒ The temperature of the center thermistor does not reach the target
temperature for 28 seconds after the fusing lamps turned on.

ƒ Thermistor warped or broken

Service Call
Conditions
Appendix:
Fusing overheat error 1 (software detection)

A fusing temperature (at the center) of over 230°C (446°F) is detected for 1
second by the fusing thermistors at the center or at either end of the fusing
roller.
543 A
ƒ Power supply unit defective
ƒ I/O board (IOB) defective
ƒ BICU defective
ƒ TRIAC short on PSU (PSU defective)

Fusing overheat error 1 (hardware detection)

A fusing temperature (at the center) over 250°C is detected by the fusing
544 A temperature monitor circuit in the BICU board.

ƒ I/O board (IOB) defective

ƒ BICU defective

Fusing lamp consecutive full power 1

After warm-up the fusing lamp remains at full power for 15 seconds without
545 A the hot roller rotating.

ƒ Disconnected or defective thermistors (center)

ƒ Defective fusing lamp

SM Appendix 3-19 D009/D011/D012/D013/D091/D092

Service Call Conditions

Zero cross error

ƒ The zero cross signal is detected three times even though the heater
relay is off when turning on the main power.
ƒ The zero cross signal is not detected for 2 seconds even though the
heater relay is on after turning on the main power or closing the front
door.
547 D
ƒ The detection error occurs twice or more in the 11 zero cross signal
detections. This error is defined when the detected zero cross signal is
less than 45.

ƒ Defective fusing lamp relay

ƒ Defective fusing lamp relay circuit
ƒ Unstable power supply

Fusing thermistor open (end)

The thermistor (end) detects 0°C or less for 5 sec.

551 A
ƒ Fusing thermistor (end) disconnected
ƒ Fusing thermistor (end) connector defective

Fusing temperature warm-up error (end)

This SC is generated if the following condition occurs:

ƒ The thermistor (end) does not detect an 8°C increment in the fusing
552 A temperature for 7.5 sec. just after the fusing temperature reached 45°C.
ƒ The temperature of the end thermistor does not reach the target
temperature for 31 seconds after the fusing lamps turned on.

ƒ Thermistor warped or broken

D009/D011/D012/D013/D091/D092 3-20 SM Appendix

 Service Call Conditions

Fusing overheat error 1 (software detection)

A fusing temperature (at the end) of over 230°C (446°F) is detected for 1
second by the fusing thermistors at the center or at either end of the fusing
roller.
553 A
ƒ Power supply unit defective
ƒ I/O board (IOB) defective
ƒ BICU defective

Service Call
Conditions
Appendix:
ƒ TRIAC short on PSU (PSU defective)

Fusing overheat error 1 (hardware detection)

A fusing temperature (at the end) over 250°C is detected by the fusing
554 A temperature monitor circuit in the BICU board.

ƒ I/O board (IOB) defective

ƒ BICU defective

Fusing lamp consecutive full power 1

After warm-up, the fusing lamp remains at full power for 15 seconds without
555 A the hot roller rotating.

ƒ Disconnected or defective thermistors (ends)

ƒ Defective fusing lamp

Zero cross frequency error

When the zero cross signal is 66 or more and it is detected 10 times or more
557 C in 11 detections, the machine determines that input 60 Hz and SC557
occurs.

ƒ Noise (High frequency)

SM Appendix 3-21 D009/D011/D012/D013/D091/D092

Service Call Conditions

Fusing unit jam

The fusing sensor detected a fusing unit paper late jam three times. The
paper was late and the fusing exit sensor could not detect the paper three
times.
559 A
ƒ Remove the paper that is stopped in the fusing unit.
ƒ Check that the fusing unit is clean and has no obstacles in the paper
feed path.
ƒ If the error persists, replace the fusing unit.

ƒ SC559 does not operate until SP1159 has been set to "1" (ON). This sets the
machine to count the number of occurrences of paper late jams in the fusing unit.
The default setting is "0" (OFF).
ƒ SC559 is issued after the third occurrence of a paper late jam in the fusing unit.
Once this SC has been issued, the machine cannot be used until the service
technician removes the cause of the jam and restores it to normal operation.
ƒ The jam counter is reset after a sheet of paper successfully passes the fusing exit
sensor after the cause of the jam has been removed.

D009/D011/D012/D013/D091/D092 3-22 SM Appendix

 Service Call Conditions

SC Tables: SC6xx

Mechanical counter error: BK

This SC is only for NA models.

The machine detects the mechanical counter error when SP5987-001 is set
610 D
to "1".

ƒ Disconnected mechanical counter

Service Call
Conditions
Appendix:
ƒ Defective mechanical counter

Communication error between IOB and ADF

After the ARDF is detected, the break signal occurs or communication

timeout occurs.
620 B
ƒ Incorrect installation of ARDF
ƒ ARDF defective
ƒ IOB board defective
ƒ External noise

Communication timeout error between IOB and finisher or mailbox

A break (low) signal is received from the finisher or the mailbox.

621 D
ƒ Disconnected cable
ƒ Defective IOB
ƒ Defective main board in the peripherals

SM Appendix 3-23 D009/D011/D012/D013/D091/D092

Service Call Conditions

Paper feed unit communication error

While the IOB communicates with a peripheral, an SC code is displayed if

one of following conditions occurs.
ƒ The IOB receives the break signal which is generated by the peripheral
622 D only just after the main switch is turned on.
ƒ The IOB receives the break signal which is generated by URAT.

ƒ Defective main control board of the peripheral

ƒ Defective BICU or IOB
ƒ Disconnected peripheral

2nd Paper Bank communication error

This SC is not issued for this machine.

623 D When a communication error signal between the 1st paper bank and 2nd
paper bank is received.

ƒ Loose connector

CSS communication error

630 C A communication error occurred during communication with the CSS.

ƒ Communication line error

MF accounting device error 1

The controller sends data to the accounting device, but the device does not
632 B
respond. This occurs three times.

ƒ Loose connection between the controller and the accounting device

D009/D011/D012/D013/D091/D092 3-24 SM Appendix

 Service Call Conditions

MF accounting device error 2

After communication is established, the controller receives the brake signal

633 B
from the accounting device.

ƒ Loose connection between the controller and the accounting device

MF accounting device error 3

Service Call
Conditions
Appendix:
The accounting device sends the controller the report that indicates a
634 B backup RAM error has occurred.

ƒ Defective controller of the MF accounting device

ƒ Battery error

MF accounting device error 4

The accounting device sends the controller the report that indicates the
635 B battery voltage error has occurred.

ƒ Defective controller of the MF accounting device

ƒ Battery error

636 IC Card Error

External authentication module error

This SC is generated if the external authentication is enabled and following

-01 D condition occurs:

ƒ No external authentication module
ƒ SD card error or external authentication module broken
ƒ No DESS module

Version error

-02 D The version of the external authentication module is not correct.

ƒ Incorrect module version

SM Appendix 3-25 D009/D011/D012/D013/D091/D092

Service Call Conditions

Management area error

The management number of the external authentication module exceeds

-99 D
the maximum limit.

ƒ Software error

BICU communication error

The BICU does not respond to the frame transmitted from the controller.
641 D
ƒ Defective controller
ƒ Detective BICU

Communication error of the remote service modem

650
(Embedded RCG-M)

Authentication error

The authentication for the Embedded RCG-M fails at a dial up connection.

ƒ Incorrect SP settings
-001 B
ƒ Disconnected telephone line
ƒ Disconnected modem board
Check and set the correct user name (SP5816-156) and password
(SP5816-157).

Incorrect modem setting

Dial up fails due to the incorrect modem setting.

-004 B
ƒ Same as -001
Check and set the correct AT command (SP5816-160).

Communication line error

The supplied voltage is not sufficient due to a defective communication line

-005 -
or defective connection.

ƒ Same as -001

D009/D011/D012/D013/D091/D092 3-26 SM Appendix

 Service Call Conditions

Consult with the user's local telephone company.

Incorrect network setting

Both the NIC and Embedded RCG-M are activated at the same time.
-011 -
ƒ Same as -001
Disable the NIC with SP5985-1.

Modem board error

Service Call
Conditions
The modem board does not work properly even though the setting of the

Appendix:
modem board is installed with a dial up connection.
-012 -
ƒ Same as -001
1. Install the modem board.
2. Check and reset the modem board setting with SP5816.
3. Replace the modem board.

Incorrect dial up connection

-001: Program parameter error

-002: Program execution error

651 C
An unexpected error occurs when the modem (Embedded RCG-M) tries to
call the center with a dial up connection.

ƒ Caused by a software bug

EEPROM error

Retry of EEPROM communication fails three times after the machine has
669 D
detected the EEPROM error.

ƒ Caused by noise

SM Appendix 3-27 D009/D011/D012/D013/D091/D092

Service Call Conditions

Engine startup error

The BICU fails to respond with the prescribed time when the machine is
turned on.
670 D
ƒ Connections between BICU and controller board are loose,
disconnected, or damaged
1. Replace the BICU
2. Replace the controller board

BICU error

The model code from the BICU is not correct when the machine is turned
671 D
on.

Install the correct BICU for this model.

D009/D011/D012/D013/D091/D092 3-28 SM Appendix

 Service Call Conditions

Controller-to-operation panel communication error at startup

ƒ After the machine is powered on, the communication between the

controller and the operation panel is not established, or communication
with controller is interrupted after a normal startup.
ƒ After startup reset of the operation panel, the attention code or the
attention acknowledge code is not sent from the controller within 15
seconds.

Service Call
ƒ After the controller issues a command to check the communication line

Conditions
Appendix:
with the controller at 30-second intervals, the controller fails to respond
672 D
twice.

ƒ Controller stalled
ƒ Controller board installed incorrectly
ƒ Controller board defective
ƒ Operation panel connector loose or defective
ƒ The controller is not completely shutdown when you turn the main
switch off.
Check the setting of SP5875-001. If the setting is set to "1 (OFF)", change it
to "0 (ON)".

Memory address (PER) command error

The BICU does not receive a memory address command from the controller
for the prescribed time after the paper has reached the registration sensor.
687 D
ƒ Harness Disconnection at BICU
ƒ Controller board loose or broken
ƒ Defective BICU
ƒ Defective Controller Board

SM Appendix 3-29 D009/D011/D012/D013/D091/D092

Service Call Conditions

SC Tables: SC7xx

Original stopper HP error

When the pick-up motor turns on clockwise, the original stopper HP sensor
does not detect the home position of the original stopper.
700 D
ƒ Defective original stopper HP sensor
ƒ Defective pick-up motor
ƒ Defective DF drive board

Pick-up roller HP error

When the pick-up motor turns on counterclockwise, the pick-up roller HP

sensor does not detect the home position of the pick-up roller.
701 D
ƒ Defective pick-up roller HP sensor
ƒ Defective pick-up motor
ƒ Defective DF drive board

Finisher jogger motor error

The jogger fences move out of the home position but the HP sensor output
does not change within the specified number of pulses.
The 1st failure issues an original jam message, and the 2nd failure issues
721 B this SC code.

ƒ Jogger HP sensor disconnected, defective

ƒ Jogger motor disconnected, defective
ƒ Jogger motor overloaded due to obstruction
ƒ Finisher main board and jogger motor

D009/D011/D012/D013/D091/D092 3-30 SM Appendix

 Service Call Conditions

Stack feed-out motor error

ƒ The stack feed-out HP sensor does not detect the home position of the
stack feed-out belt 3000ms after the stack feed-out belt has moved to its
home position.
ƒ The stack feed-out HP sensor does not turn off 200 ms after the stack
feed-out belt has moved from its home position.
723 B The 1st detection failure causes a jam error, and the 2nd failure causes this

Service Call
SC code.

Conditions
Appendix:
ƒ Defective stack feed-out HP sensor
ƒ Overload on the stack feed-out motor
ƒ Defective stack feed-out motor
ƒ Defective main board
ƒ Disconnected or defective harness

Finisher exit guide plate motor error

After moving away from the guide plate position sensor, the exit guide is not
detected at the home position within the prescribed time.
The 1st detection failure issues a jam error, and the 2nd failure issues this
725 B
SC code.

ƒ Guide plate motor disconnected, defective

ƒ Guide plate motor overloaded due to obstruction
ƒ Guide plate position sensor disconnected, defective

SM Appendix 3-31 D009/D011/D012/D013/D091/D092

Service Call Conditions

Shift jogger motor 1 error

The side fence does not retract within the prescribed time after the shift
jogger motor 1 switches on.
The 1st detection failure issues a jam error, and the 2nd failure issues this
726 B
SC code.

ƒ Shift jogger motor 1 disconnected, defective

ƒ Shift jogger motor 1 overloaded due to obstruction
ƒ Shift jogger 1 HP sensor disconnected, defective

Shift jogger motor 2 error

The side fence does not retract within the prescribed time after the shift
jogger motor 2 switches on.
The 1st detection failure issues a jam error, and the 2nd failure issues this
727 B
SC code.

ƒ Shift jogger motor 2 disconnected, defective

ƒ Shift jogger motor 2 overloaded due to obstruction
ƒ Shift jogger 2 HP sensor disconnected, defective

Shift jogger retraction motor error

The side fences do not retract within the prescribed time after the retraction
motor switches on.
The 1st detection failure issues a jam error, and the 2nd failure issues this
728 B SC code.

ƒ Shift jogger retraction motor broken

ƒ Shift jogger retraction motor connection loose
ƒ Shift jogger retraction motor overloaded
ƒ Defective shift jogger retraction HP sensor

D009/D011/D012/D013/D091/D092 3-32 SM Appendix

 Service Call Conditions

Finisher Tray 1 shift motor error

The shift roller HP sensor of the upper tray does not activate within the
prescribed time after the shift tray starts to move toward or away from the
home position.
730 B The 1st detection failure issues a jam error, and the 2nd failure issues this
SC code.

ƒ Shift tray HP sensor of the upper tray disconnected, defective

Service Call
Conditions
Appendix:
ƒ Shift tray motor of the upper tray disconnected, defective
ƒ Shift tray motor of the upper tray overloaded due to obstruction

Finisher corner stapler motor error

The 1st detection failure causes a jam error, and the 2nd failure causes this
SC code.
For the 2000/3000-sheet (booklet) finisher
ƒ Staple movement is not finished after a certain time.
For the 1000-sheet finisher
ƒ The stapler motor does not switch off within the prescribed time after
740 B operating.
ƒ The HP sensor of the staple unit does not detect the home position after
the staple unit moves to its home position.
ƒ The HP sensor of the staple unit detects the home position after the
staple unit moves from its home position.

ƒ Staple jam
ƒ Motor overload
ƒ Defective stapler motor

SM Appendix 3-33 D009/D011/D012/D013/D091/D092

Service Call Conditions

Finisher corner stapler rotation motor error

The stapler does not return to its home position within the specified time after
stapling.
The 1st detection failure causes a jam error, and the 2nd failure causes this
741 B
SC code.

ƒ Defective stapler rotation motor

ƒ Overload to the stapler rotation motor
ƒ Defective stapler rotation HP sensor

Finisher stapler movement motor error

Staple movement is not finished within a certain time.

The 1st detection failure causes a jam error, and the 2nd failure causes this
SC code.
742 B
ƒ Motor overload
ƒ Loose connection of the stapler home position sensor
ƒ Loose connection of the stapler movement motor
ƒ Defective stapler home position sensor
ƒ Defective stapler movement motor

Booklet stapler motor error 1

The 1st detection failure causes a jam error, and the 2nd failure causes this
SC code.
For the 2000-sheet booklet finisher
743 B The front stapler unit saddle-stitch motor does not start operation within the
specified time.

ƒ Motor overload
ƒ Loose connection of the front stapler motor
ƒ Defective front stapler motor

D009/D011/D012/D013/D091/D092 3-34 SM Appendix

 Service Call Conditions

Booklet staple motor error 2

The 1st detection failure causes a jam error, and the 2nd failure causes this
SC code.
For the 2000-sheet booklet finisher
744 B The rear stapler unit saddle-stitch motor does not start operation within the
specified time.

ƒ Motor overload

Service Call
Conditions
Appendix:
ƒ Loose connection of the rear stapler motor
ƒ Defective rear stapler motor

1000/2000/3000-sheet (booklet) finisher: Tray lift motor error

The 1st detection failure causes a jam error, and the 2nd failure causes this
750 B SC code.
The upper tray paper height sensor does not change its status with the
specified time after the tray raises or lowers.

Return roller motor error

This occurs during the operation of the lower tray pressure motor

753 B ƒ Motor harness disconnected, loose, defective

ƒ Motor overloaded
ƒ Home position sensor harness disconnected, loose, defective
ƒ Home position defective

SM Appendix 3-35 D009/D011/D012/D013/D091/D092

Service Call Conditions

Finisher punch motor error

The punch HP sensor is not activated within the specified time after the
punch motor turned on.
The 1st detection failure causes a jam error, and the 2nd failure causes this
760 B
SC code.

ƒ Punch HP sensor disconnected, defective

ƒ Punch motor disconnected or defective
ƒ Punch motor overload due to obstruction

Finisher folder plate motor error

The folder plate moves but is not detected at the home position within the
specified time.
The 1st detection failure causes a jam error, and the 2nd failure causes this
761 B
SC code.

ƒ Folder plate HP sensor disconnected, defective

ƒ Folder plate motor disconnected, defective
ƒ Folder plate motor overloaded due to obstruction.

Punch movement motor error

The punch unit moves but is not detected at the home position within the
specified time.
763 B The 1st detection failure causes a jam error, and the 2nd failure causes this
SC code.

ƒ Motor harness disconnected, loose, defective

ƒ Defective motor

D009/D011/D012/D013/D091/D092 3-36 SM Appendix

 Service Call Conditions

Paper position sensor slide motor error

The paper position sensor moves but is not detected at the home position
within the specified time.
764 B The 1st detection failure causes a jam error, and the 2nd failure causes this
SC code.

ƒ Motor harness disconnected, loose, defective

ƒ Defective motor

Service Call
Conditions
Appendix:
Folding unit bottom fence lift motor

The folding unit bottom fence movement is not finished within a certain time.
The 1st detection failure causes a jam error, and the 2nd failure causes this
765 B SC code.

ƒ Motor harness loose, broken

ƒ Motor drive obstructed
ƒ Motor defective

Clamp roller retraction motor error

The clamp roller movement is not finished within a certain time.

The 1st detection failure causes a jam error, and the 2nd failure causes this
766 B SC code.

ƒ Motor harness loose, broken

ƒ Motor drive obstructed
ƒ Motor defective

SM Appendix 3-37 D009/D011/D012/D013/D091/D092

Service Call Conditions

Stack junction gate motor error

The stack junction gate motor moves but the stack junction gate is not
detected at its position within a specific time.
The 1st detection failure causes a jam error, and the 2nd failure causes this
767 B
SC code.

ƒ Motor broken
ƒ Motor connection loose
ƒ Motor overloaded

Shift motor error

The shift motor HP sensor does not detect any change for 1.86 seconds after
770 B the shift motor has turned on at power on or during its operation.

ƒ Defective shift motor

ƒ Defective shift motor HP sensor

Bridge unit error

The machine recognizes the finisher, but does not recognize the bridge unit.
791 D
ƒ Defective connector
ƒ Broken harness

Finisher error

The machine does not recognize the finisher, but recognizes the bridge unit.
792 B
ƒ Defective connector
ƒ Defective harness
ƒ Incorrect installation

D009/D011/D012/D013/D091/D092 3-38 SM Appendix

 Service Call Conditions

SC Tables: SC8xx

Energy save I/O sub-system error

816 D Energy saver sub-system detects an error.

ƒ Defective controller board

Service Call
Conditions
Monitor Error

Appendix:
This is a file detection and electronic file signature check error when the boot
loader attempts to read the self-diagnostic module, system kernel, or root
817 D system files from the OS Flash ROM, or the items on the SD card in the
controller slot are false or corrupted.

ƒ OS Flash ROM data defective; change the controller firmware

ƒ SD card data defective; use another SD card

SM Appendix 3-39 D009/D011/D012/D013/D091/D092

Service Call Conditions

Fatal kernel error

Due to a control error, a RAM overflow occurred during system processing.

One of the following messages was displayed on the operation panel.

0x6261 6261 6420 6469 7200 00 -> "bad dir"

0x696e 0x69742064 -> "init died"

0x766d 0x5f706167 -> "vm_pageout: VM is full"

819 C 554C UL (USB error)

---- Error in the OS

"init died", "vm_pageout: VM

is full", "Cache Error"

ƒ System program defective

ƒ Controller board defective
ƒ Optional board defective
ƒ Replace controller firmware

ƒ For more details about this SC code error, execute SP5990 to print an SMC report
so you can read the error code. The error code is not displayed on the operation
panel.

D009/D011/D012/D013/D091/D092 3-40 SM Appendix

 Service Call Conditions

CTL Self-diagnostics error: CPU

820
D [XXXX]: Detailed error code

CPU error
During the self-diagnostic, the controller CPU detects an error. There
are 47 types of error code (0001 to 4005) depending on the cause of
the error. The CPU detects an error and displays the specific error code
with the program address where the error occurs.

Service Call
Conditions
Appendix:
ƒ System firmware problem
ƒ Defective controller
[0001] to
[06FF] 1. Turn the main switch off and on.
[0801] to [4005] 2. Reinstall the controller system firmware.
3. Replace the controller.
When the problem cannot be fixed with the above procedure, the
following information displayed on the screen needs to be fed back to a
technical support center.
ƒ SC code
ƒ Detailed error code
ƒ Program address

CPU/Memory Error

ƒ System firmware problem

[0702] ƒ Defective RAM-DIMM
[0709] ƒ Defective controller
[070A]
1. Reinstall the controller system software.
2. Replace the RAM-DIMM.
3. Replace the controller.

SM Appendix 3-41 D009/D011/D012/D013/D091/D092

Service Call Conditions

Self-diagnostics error: ASIC

821 D
[XXXX]: Detailed error code

ASIC error

The write-&-verify check error has occurred in the ASIC.

[0B00]
ƒ Defective ASIC device
Replace the controller board.

ASIC detection error

The I/O ASIC for system control is not detected.

[0B06]
ƒ Defective ASIC
ƒ Defective North Bridge and PCI I/F
Replace the controller board.

Self-diagnosis error: ASIC

The CPU checks if the ASIC timer works correctly compared with the CPU
timer. If the ASIC timer does not function in the specified range, this SC code
is displayed.
[0D05]
ƒ System firmware problem
ƒ Defective RAM-DIMM
ƒ Defective controller
Replace the controller board.

Video bridge device (ASIC) error 1

[50A1] The CPU does not detect the video bridge device.

ƒ Defective I/F between the video bridge device and controller

Video bridge device (ASIC) register error 1

The CPU detects the video bridge device, but detects error data from the
[50A2]
video bridge device.

ƒ Defective I/F between the video bridge device and controller

D009/D011/D012/D013/D091/D092 3-42 SM Appendix

 Service Call Conditions

ƒ For more details about this SC code error, execute SP5990 to print an SMC report
so you can read the error code. The error code is not displayed on the operation
panel.

822 B Self-diagnostic error: HDD

Check performed only when HDD is installed:

ƒ HDD device busy for over 31 s.

Service Call
ƒ After a diagnostic command is set for the HDD, but the device remains

Conditions
Appendix:
[3003] busy for over 6 s.

ƒ HDD defective
ƒ HDD harness disconnected, defective
ƒ Controller board defective

No response to the self-diagnostic command from the ASIC to the HDDs.

[3004]
ƒ HDD defective

Self-diagnostic error: NIB

823 B
[XXXX]: Detailed error code

MAC address check sum error

[6101] The result of the MAC address check sum does not match the check sum
stored in ROM.

PHY IC error
[6104]
The PHY IC on the controller cannot be correctly recognized.

PHY IC loop-back error

[6105]
An error occurred during the loop-back test for the PHY IC on the controller.

SM Appendix 3-43 D009/D011/D012/D013/D091/D092

Service Call Conditions

Self-diagnostic error : NVRAM

NVRAM device does not exist, NVRAM device is damaged, or NVRAM

socket damaged.
824 D
ƒ NVRAM defective
ƒ Controller board defective
ƒ NVRAM backup battery exhausted
ƒ NVRAM socket damaged

826 D Self-diagnostic Error: RTC/optional NVRAM

The one second counted by the RTC is different from the one second

[1501] counted by the CPU on the controller.

ƒ Defective the RTC device

The RTC device is not detected.

[15FF] ƒ Defective RTC device

ƒ NVRAM without RTC installed
ƒ Discharged backup battery

Self-diagnostic error: Standard SDRAM DIMM

827 D
[XXXX]: Detailed error code

Verification error

Error detected during a write/verify check for the standard RAM (SDRAM
DIMM).
[0201]
ƒ Loose connection
ƒ Defective SDRAM DIMM
ƒ Defective controller

D009/D011/D012/D013/D091/D092 3-44 SM Appendix

 Service Call Conditions

Self-diagnostic error: ROM

828 D
[XXXX]: Detailed error code

Check sum error 1

ƒ The boot monitor and OS program stored in the ROM DIMM is
[0101]
checked. If the check sum of the program is incorrect, this SC code is
displayed.

Service Call
Conditions
Appendix:
Self-diagnostic error: Optional RAM
829 D
[XXXX]: Detailed error code

Verification error

Error detected during a write/verify check for the optional RAM (SDRAM
DIMM).

ƒ Loose connection
[0301] ƒ Defective SDRAM DIMM
ƒ Defective controller

Turn the main switch off and on.

Replace the SDRAM DIMM.
Replace the controller.

Memory structure data error

The memory structure data error for the optional RAM (SDRAM DIMM) is
detected when the self-diagnostic is executed.

[0302] ƒ Defective RAM DIMM

ƒ Defective SPD ROM on RAM DIMM
ƒ Defective 12C bus

Replace the RAM DIMM.

SM Appendix 3-45 D009/D011/D012/D013/D091/D092

Service Call Conditions

833 C Self-diagnostic error 8: Engine I/F ASIC

ASIC (Mandolin) for system control could not be detected. After the PCI
[0F30] configuration, the device ID for the ASIC could not be checked.
[0F31]
Replace the IPU.

ASIC (Mandolin) for system control could not be detected. After the PCI

[0F41] configuration, the device ID for the ASIC could not be checked.

Replace the IPU.

Could not initialize or read the bus connection.

[50B1] Check for loose connections at the mother board.

Replace the IPU.

Value of the SSCG register is incorrect.

[50B2] Check for loose connections at the mother board.

Replace the IPU.

835 C Self-diagnostic error: Centronic device

Loopback connector is connected but check results in an error.

[1102] ƒ IEEE1284 connector error

ƒ Centronic loopback connector defective
Replace the controller board.

Loopback connector is connected but check results in an error.

ƒ ASIC device error

[110C] ƒ IEEE1284 connector error
ƒ Centronic loopback connector defective
Replace the controller board.

D009/D011/D012/D013/D091/D092 3-46 SM Appendix

 Service Call Conditions

Centronic loopback connector is not connected for detailed self-diagnostic

test.

ƒ Centronic loopback connector not connected correctly

[1120]
ƒ Centronic loopback connector defective
ƒ ASIC device defective

Replace the controller board.

Service Call
Conditions
Appendix:
838 B Self-diagnostic Error: Clock Generator

A verify error occurred when setting data was read from the clock generator
via the I2C bus.

[2701] ƒ Defective clock generator

ƒ Defective I2C bus
ƒ Defective I2C port on the CPU
Replace the controller board.

839 C USB NAND Flash ROM error

The ID of the USB NAND Flash ROM cannot be read.

[9101]
ƒ Defective controller board

The USB NAND Flash ROM controller is disconnected.

[9110]
ƒ Defective controller baord

IEEE 1394 I/F error

Driver setting incorrect and cannot be used by the 1394 I/F.

851 B
Not supported by this machine
ƒ NIB (PHY), LINK module defective; change the Interface Board
ƒ Controller board defective

SM Appendix 3-47 D009/D011/D012/D013/D091/D092

Service Call Conditions

Wireless LAN Error 1

During machine start-up, the machine can get access to the board that holds
853 B
the wireless LAN, but not to the wireless LAN card (Bluetooth).

ƒ Wireless LAN card missing (was removed)

Wireless LAN Error 2

During machine operation, the machine can get access to the board that
854 B
holds the wireless LAN, but not to the wireless LAN card (Bluetooth).

ƒ Wireless LAN card missing (was removed)

Wireless LAN error 3

An error is detected on the wireless LAN card (802.11a/g, g or Bluetooth).

855 B
ƒ Wireless LAN card defective
ƒ Wireless LAN card connection incorrect

Wireless LAN error 4

An error was detected on the wireless LAN card (Bluetooth).

856 B
ƒ Wireless LAN card defective
ƒ PCI connector (to the mother board) loose

USB I/F Error

The USB driver is not stable and caused an error.

857 B
ƒ Bad USB card connection
Replace the controller board

D009/D011/D012/D013/D091/D092 3-48 SM Appendix

 Service Call Conditions

HDD Encryption unit error 1

858 C A serious error occurs when data is encrypted to update an encryption key
with the HDD encryption unit.

Encryption key acquisition error:

The controller fails to get a new encryption key.
[0]
ƒ Defective controller board

Service Call
Conditions
Replace the controller board.

Appendix:
Encryption key setting for HDD error:
The controller fails to copy a new encryption key to the HDD.
[1]
ƒ Defective SATA chip on the controller board
Replace the controller board.

NVRAM data encryption error 1:

An error occurs while the NVRAM data is encrypted.
[2]
ƒ Defective NVRAM on the controller board
Replace the NVRAM.

NVRAM data encryption error 2:

An error occurs before the NVRAM data is encrypted.
[30]
ƒ Defective controller board
Replace the controller board.

Other error:

[31] A serious error occurs while the data is encrypted.

ƒ Same as SC991

SM Appendix 3-49 D009/D011/D012/D013/D091/D092

Service Call Conditions

HDD Encryption unit error 2

859 C A serious error occurs when the HDD data is encrypted to update an
encryption key with the HDD encryption unit.

HDD check error:

The HDD is not correctly installed.

ƒ No HDD installed
[8] ƒ Unformatted HDD
ƒ The encryption key on the controller is different from the one on the HDD
1. Install the HDD correctly.
2. Initialize the HDD.

Power failure during the data encryption:

The data encryption (NVRAM and HDD) has not been completed.
[9]
ƒ Power failure during the data encryption
Initialize the HDD.

Data read/write error:

[10] The DMAC error is detected twice or more.

ƒ Same as SC863

HDD startup error at main power on

ƒ HDD is connected but a driver error is detected.

ƒ The driver does not respond with the HDD within 30 s.
860 B
ƒ HDD is not initialized
ƒ Label data is corrupted
ƒ Defective HDD
Initialize the HDD with SP5832-001.

D009/D011/D012/D013/D091/D092 3-50 SM Appendix

 Service Call Conditions

HDD re-try failure

At power on, the HDD is detected. Power supply to the HDD is interrupted
after the system has entered the energy save mode, but after the HDD has
been awakened from the energy save mode, it does not return to the ready
861 D status within 30 sec.

ƒ Harness between HDD and controller board disconnected, defective

ƒ HDD power connector disconnected

Service Call
Conditions
Appendix:
ƒ HDD defective
ƒ Controller board defective

Bad sector number error

The number of bad sectors in the HDD (image data area) goes over 101.

862 D ƒ Defective HDD

Format the HDD with SP5-832-002.

Replace the HDD.

HDD data read failure

The data written to the HDD cannot be read normally, due to bad sectors
generated during operation.
863 D
ƒ HDD defective
Note: If the bad sectors are generated at the image partition, the bad sector
information is written to NVRAM, and the next time the HDD is accessed,
these bad sectors will not be accessed for read/write operation.

HDD data CRC error

During HDD operation, the HDD cannot respond to a CRC error query. Data
864 D
transfer does not execute normally while data is being written to the HDD.

ƒ HDD defective

SM Appendix 3-51 D009/D011/D012/D013/D091/D092

Service Call Conditions

HDD access error

HDD responded to an error during operation for a condition other than those
865 D
for SC863, 864.

ƒ HDD defective.

SD card error 1: Confirmation

The machine detects an electronic license error in the application on the SD

card in the controller slot immediately after the machine is turned on. The
program on the SD card contains electronic confirmation license data. If the
866 B program does not contain this license data, or if the result of the check shows
that the license data in the program on the SD card is incorrect, then the
checked program cannot execute and this SC code is displayed.

ƒ Program missing from the SD card

ƒ Download the correct program for the machine to the SD card

SD card error 2: SD card removed

867 D The SD card in the slot is removed while the machine is on.

Insert the SD card, then turn the machine off and on.

SD card error 3: SC card access

An error occurs while an SD card is used.

868 D ƒ SD card not inserted correctly

ƒ SD card defective
ƒ Controller board defective
Note: If you want to try to reformat the SC card, use SD Formatter Ver 1.1.

D009/D011/D012/D013/D091/D092 3-52 SM Appendix

 Service Call Conditions

Address book data error

The address book data cannot be read from the HDD, SD card or flash ROM
on the controller where it is stored, or the data read from the media is
defective.

ƒ Software defective:
Turn the machine off/on. If this is not the solution for the problem, then
replace the controller firmware.

Service Call
Conditions
870 B

Appendix:
ƒ HDD defective.

More Details

ƒ Do SP5846-046 (Initialize All Setting & Addr Book) to reset all address
book data.
ƒ Reset the user information with SP5832-006 (HDD Formatting– User
Information).
ƒ Replace the HDDs.

HDD mail receive data error

ƒ The machine detects that the HDD is not operating correctly at power on.
ƒ The machine detects that the HDD is not operating correctly (can neither
872 B read nor write) while processing incoming email.

ƒ HDD defective
ƒ The machine is turned off while the HDD is being accessed.
Do SP5832-007 to format the mail RX data on the HDD.

HDD mail send data error

An error is detected on the HDD immediately after the machine has been
turned on, or power has been turned off while the machine has used the
873 B
HDD.

1. Do SP5832-008 (Format HDD – Mail TX Data) to initialize the HDD.

2. Replace the HDD

SM Appendix 3-53 D009/D011/D012/D013/D091/D092

Service Call Conditions

Delete All error 1: HDD

A data error is detected for the HDD/NVRAM after the Delete All option has
been used.
Note: The source of this error is the DataOverwriteSecurity Unit (D362)
874 D
running from an SD card.

1. Turn the main switch off/on and try the operation again.
2. Install the DataOverwriteSecurity Unit again. For more, see "Installation".
3. HDD defective

Delete All error 2: Data area

An error occurs while the machine deletes data from the HDD.
875 D Note: The source of this error is the DataOverwriteSecurity Unit (D362)
running from an SD card.

Turn the main switch off/on and try the operation again

Log Data Error

CTL An error is detected in the handling of the log data at power on or during
876
D machine operation. This can be caused by switching the machine off
while it is operating.

Log Data Error 1

-001 ƒ Damaged log data file in the HDD

Initialize the HDD with SP5832-004.

Log Data Error 2

ƒ HDD encryption unit not installed

-002
1. Ask the customer's administrator to disable the HDD encryption
setting with a user tool.
2. Install the HDD encryption unit.

D009/D011/D012/D013/D091/D092 3-54 SM Appendix

 Service Call Conditions

Log Data Error

CTL An error is detected in the handling of the log data at power on or during
876
D machine operation. This can be caused by switching the machine off
while it is operating.

Log Data Error 3

ƒ Invalid log encryption key due to defective NVRAM data

-003
1. Initialize the HDD with SP5832-004.

Service Call
Conditions
Appendix:
2. Ask the customer's administrator to disable the HDD encryption
setting with a user tool.

Log Data Error 4

-004 ƒ Unusual HDD encryption function due to defective NVRAM data

Initialize the HDD with SP5832-004.

Log Data Error 5

ƒ Installed a NVRAM or HDD which was used in another machine

-005
1. Reinstall the previous NVRAM or HDD.
2. Initialize the HDD with SP5832-004.

Log Data Error 99

-099 ƒ Other than the above causes

Ask your supervisor.

SM Appendix 3-55 D009/D011/D012/D013/D091/D092

Service Call Conditions

HDD DataOverwriteSecurity SD card error

The 'all delete' function cannot be executed but the DataOverwriteSecurity

Unit (D362) is installed and activated.

877 B ƒ Defective SD card (D362)

ƒ SD card (D362) not installed

1. Replace the NVRAM and then install the new SD card (D362).
2. Check and reinstall the SD card (D362).

TPM system authentication error

The system firmware is not authenticated by TPM (security chip).

878 D
ƒ Incorrect updating for the system firmware
ƒ Defective flash ROM on the controller board
Replace the controller board.

File Format Converter (MLB) error

880 B A request to get access to the MLB is not answered within the specified time.

ƒ MLB defective, replace the MLB

D009/D011/D012/D013/D091/D092 3-56 SM Appendix

 Service Call Conditions

SC Tables: SC9xx

Electrical total counter error

The total counter contains something that is not a number.

900 D ƒ NVRAM incorrect type

ƒ NVRAM defective
ƒ NVRAM data scrambled

Service Call
Conditions
Appendix:
ƒ Unexpected error from external source

Printer error 1

An internal application error was detected and operation cannot continue.

920 B
ƒ Software defective; turn the machine off/on, or change the controller
firmware
ƒ Insufficient memory

Printer font error

A necessary font is not found in the SD card.

921 D
ƒ A necessary font is not found in the SD card.
ƒ The SD card data is corrupted.

Net File function error

The NetFile file management on the HDD cannot be used, or a NetFile

management file is corrupted and operation cannot continue. The HDDs are
defective and they cannot be debugged or partitioned, so the Scan Router
925 B
functions (delivery of received faxes, document capture, etc.), Web services,
and other network functions cannot be used.
HDD status codes are displayed below the SC code.

ƒ Refer to the four procedures below (Recovery from SC 925).

SM Appendix 3-57 D009/D011/D012/D013/D091/D092

Service Call Conditions

Here is a list of HDD status codes:

Display Meaning

(-1) HDD not connected

(-2) HDD not ready

(-3) No label

(-4) Partition type incorrect

(-5) Error returned during label read or check

(-6) Error returned during label read or check

(-7) "filesystem" repair failed

(-8) "filesystem" mount failed

(-9) Drive does not answer command

(-10) Internal kernel error

(-11) Size of drive is too small

(-12) Specified partition does not exist

(-13) Device file does not exist

Recovery from SC 925

Procedure 1
If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the
recovery procedures for SC860 to SC865.
Procedure 2
If the machine does not show one of the five HDD errors (SC860 to SC865), turn the
machine power off and on. If this is not the solution for the problem, then initialize the NetFile
partition on the HDD with SP5832-011 (HDD Formatting – Ridoc I/F).
NetFiles: Jobs printed from the document server using a PC and DeskTopBinder
ƒ Before you initialize the NetFile partition on the HDD, tell the customer that:

D009/D011/D012/D013/D091/D092 3-58 SM Appendix

 Service Call Conditions

ƒ Received faxes on the delivery server will be erased

ƒ All captured documents will be erased
ƒ DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased
ƒ Documents on the document server, and scanned documents, will not be erased.
ƒ The first time that the network gets access to the machine, the management information
must be configured again (this will use a lot of time).
Before you initialize the Netfile partition with SP5832-011, do these steps:
1. Go into the User Tools mode and do "Delivery Settings" to print all received fax
documents that are scheduled for delivery. Then erase them.

Service Call
Conditions
Appendix:
2. In the User Tools mode, do Document Management> Batch Delete Transfer
Documents.
3. Do SP5832-011, then turn the machine power off and on.
Procedure 3
If "Procedure 2" is not the solution for the problem, do SP5832-001 (HDD Formatting – All),
then turn the machine power off and on.
SP5832-001 erases all document and address book data on the hard disks. Ask the
customer before you do this SP code.
Procedure 4
If "Procedure 3" is not the solution for the problem, replace the HDD.

Software error 1

The software performs an unexpected function and the program cannot

990 D
continue.

ƒ Software defective, re-boot

Software error 2

The software performs an unexpected function. However, unlike SC990,

991 C
recovery processing allows the program to continue.

ƒ Software defective, re-boot

SM Appendix 3-59 D009/D011/D012/D013/D091/D092

Service Call Conditions

In order to get more details about SC990 and SC991:

1) Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most
recent logged errors.
2) If you press the zero key on the operation panel with the SP selection menu displayed,
you will see detailed information about the recently logged SC990 or SC991, including the
software file name, line number, and so on.

ƒ 1) is the recommended method, because another SC could write over the

information for the previous SC.

Undefined error

992 D Defective software program

ƒ An error undetectable by any other SC code occurred

Application Item Error

The number of executed application items on the operation panel reach

994 C
the maximum limit for the operation panel structure.

ƒ Too much executed application items

Controller Board Mismatch

The information on the controller board does not match that of the
995 D
machine

ƒ Wrong controller board installed

D009/D011/D012/D013/D091/D092 3-60 SM Appendix

 Service Call Conditions

Software Error 3: Cannot select application function

An application does not start after the user pushed the correct key on the
operation panel.
997 B
ƒ Software bug
ƒ A RAM or DIMM option necessary for the application is not installed or not
installed correctly.

Service Call
Conditions
Appendix:
Software Error 4: Application cannot start

Register processing does not operate for an application within 60 s after the
machine power is turned on. No applications start correctly, and all end
998 D abnormally.

ƒ Software bug
ƒ A RAM or DIMM option necessary for the application is not installed or not
installed correctly.

SM Appendix 3-61 D009/D011/D012/D013/D091/D092

2JN KYOCERRA 1128
(2) Table of general classification

Error code Description

U00000 No response or busy after the set number of redials.
U00100 Transmission was interrupted by a press of the stop/clear key.
U00200 Reception was interrupted by a press of the stop/clear key.
U00300 Recording paper on the destination unit has run out during transmission.
U004XX A connection was made but interrupted during handshake with the receiver unit (refer to page 1-4-
24 U004XX error code table).
U00500 Multiple communication was interrupted and call was not made on destination units after interrup-
tion.
U006XX Communication was interrupted because of a machine problem (refer to page 1-4-25 U006XX
error code table).
U00700 Communication was interrupted because of a problem in the destination unit.
U008XX A page transmission error occurred in G3 mode (refer to page 1-4-25 U008XX error code table).
U009XX A page reception error occurred in G3 mode (refer to page 1-4-25 U009XX error code table).
U010XX Transmission in G3 mode was interrupted by a signal error (refer to page 1-4-26 U010XX error
code table).
U011XX Reception in G3 mode was interrupted by a signal error (refer to page 1-4-28 U011XX error code
table).
U01400 An invalid one-touch key was specified during communication.
U01500 A communication error occurred when calling in V.8 mode.
U01600 A communication error occurred when called in V.8 mode.
U017XX A communication error occurred before starting T.30 protocol during transmission in V.34 mode
(refer to page 1-4-30 U017XX error code table).
U018XX A communication error occurred before starting T.30 protocol during reception in V.34 mode (refer
to page 1-4-30 U018XX error code table).
U02000 Relay broadcast was refused by a relay station because of a mismatch in permit ID number and
permit telephone number when a relay command was issued.
U02100 A relay command failed because the destination unit (relay station) had no relay broadcast capa-
bility.
U02200 A relay command from a command station failed because a telephone number that was not regis-
tered in the relay station was specified. Or, relay broadcast was requested to a relay station but
failed because a telephone number that was not registered in the relay station was specified. Or,
Subaddress-based relay broadcast transmission failed because the data registered in the Subad-
dress relay box was deleted.
U023XX Receiving station information was not normally received in reception of a relay command (refer to
page 1-4-30 U023XX error code table).
U02400 An interoffice subaddress-based relay transmission was interrupted because of a mismatch in the
specified relay box number.
U03000 No document was present in the destination unit when polling reception started.
U03100 In reverse polling, although no original was set in the destination unit, transmission was complete.
U03200 In confidential polling reception, data was not accumulated in the specified box in the destination
unit. Or, in interoffice subaddress-based bulletin board reception, data was not stored in the box
specified by the destination unit.
U03300 In polling reception from a unit of our make, operation was interrupted due to a mismatch in permit
ID or telephone number. Or, in interoffice subaddress-based bulletin board reception, operation
was interrupted due to a mismatch in permit ID or telephone number.

1-4-22
 2JN

Error code Description

U03400 Polling reception was interrupted because of a mismatch in individual numbers (destination unit is
either of our make or by another manufacturer).
U03500 In confidential polling reception, the specified confidential box No. was not registered in the desti-
nation. Or, in interoffice subaddress-based bulletin board reception, the specified Subaddress con-
fidential box number was not registered in the destination unit. Or, the destination was being
accessed.
U03600 Confidential polling reception was interrupted because of a mismatch in specified confidential box
No. Or, an interoffice subaddress-based bulletin board reception was interrupted because of a mis-
match in the specified subaddress confidential box number.
U03700 Confidential polling reception failed because the destination unit had no confidential polling trans-
mission capability or data was not accumulated in any box in the destination unit. Or, interoffice
subaddress-based bulletin board reception failed because the destination unit had no subaddress-
based bulletin board transmission capability, or data was not stored in any subaddress confidential
box in the destination unit.
U04000 The confidential box specified for confidential transmission was not registered in the destination
unit. Or, in interoffice subaddress-based transmission mode, the specified subaddress box number
was not registered in the destination unit. Or, the destination was being accessed.
U04100 Confidential transmission failed because the destination unit had no confidential capability. Or,
subaddress-based transmission failed because the destination unit had no subaddress-based
reception capability.
U04200 In encrypted transmission, the specified encryption box was not registered in the destination unit.
U04300 Encrypted transmission failed because the destination unit had no encrypted communication capa-
bility.
U044XX Communication was interrupted because of an encryption key error during encrypted transmission
(refer to page 1-4-30 U044XX error code table).
U04500 Encrypted reception was interrupted because of a mismatch in encryption keys.
U05000 In transmission with a specified number, the set number of originals was different from the number
of transmitted originals.
U05100 Password check transmission or restricted transmission was interrupted because the permit ID’s
did not agree with.
U05200 Password check reception or restricted reception was interrupted because the permit ID’s did not match,
the rejected FAX number’s did match, or the destination receiver did not return its phone number.
U05300 The password check reception or the restricted reception was interrupted because the permitted
numbers did not match, the rejected numbers did match, or the machine in question did not
acknowledge its phone number.
U09000 G3 communication was attempted but failed because the destination unit was a G2 machine.
U12000 Relay broadcast was requested from a command station but memory overflowed during reception.
Or, in subaddress-based relay reception, memory overflowed.
U12100 Relay was commanded but memory overflowed in the destination unit (relay station).
U14000 Memory overflowed during confidential reception. Or, in subaddress-based confidential reception,
memory overflowed.
U14100 Memory overflowed in the destination unit during confidential transmission. Or, in interoffice sub-
address-based transmission, memory overflowed in the destination unit.
U19000 Memory overflowed during memory reception.
U19100 Memory overflowed in the destination unit during transmission.
U19200 Memory transmission failed because a decoding error occurred.
U19300 Transmission failed because an error occurred during JBIG encoding.
U19400 Reception failed because an error occurred during JBIG decoding.

1-4-23
2JN

(2-1) U004XX error code table: Interrupted phase B

Error code Description

U00420 A relay request was received from the host center but interrupted because of a mismatch in permit
ID or telephone number.
U00421 Subaddress-based relay reception was interrupted because of a mismatch in the specified subad-
dress relay box number.
U00430 Polling request (confidential or reverse) was received but interrupted because of a mismatch in
permit number. Or, subaddress-based bulletin board transmission request was received but inter-
rupted because of a mismatch in permit ID in the transmitting unit.
U00431 Confidential polling transmission was interrupted because the specified confidential box No. was
not registered. Or, an subaddress-based bulletin board transmission was interrupted because the
specified subaddress confidential box was not registered.
U00432 Confidential polling transmission was interrupted because of a mismatch in confidential box ID
number. Or, an subaddress-based bulletin board transmission was interrupted because of a mis-
match in Subaddress confidential box numbers.
U00433 Confidential polling request was received but data was not present in the confidential box. Or, sub-
address-based bulletin board transmission request was received but data was not present in the
subaddress confidential box.
U00434 Confidential polling request was received but interrupted because the specified confidential box
No. was intended for encryption.
U00435 Confidential polling request was received but interrupted because the specified confidential box
was being accessed. Or, subaddress-based bulletin board transmission request was received but
interrupted because the specified subaddress confidential box was being accessed.
U00440 Confidential reception was interrupted because the specified confidential box No. was not regis-
tered. Or, subaddress-based confidential reception or subaddress-based relay reception was inter-
rupted because the specified subaddress box was not registered. Or, subaddress based
confidential reception or subaddress relay command reception was interrupted because the speci-
fied subaddress box No. was being accessed.
U00441 Confidential reception was interrupted because the specified confidential box No. was intended for
encryption.
U00450 The destination transmitter disconnected because the permit ID’s did not agree with while the des-
tination transmitter is in password-check transmission or restricted transmission.
U00460 Encrypted reception was interrupted because the specified encryption box number was not regis-
tered. Or, encrypted reception request was received but interrupted because the specified encryp-
tion box was being accessed.
U00462 Encrypted reception was interrupted because the encryption key for the specified encryption box
was not registered.

1-4-24
 2JN

(2-2) U006XX error code table: Problems with the unit

Error code Description

U00600 The document processor cover is open.
U00601 Document jam or the document length exceeds the maximum.
U00602 Image scanning section problem.
U00603 No document feed.
U00604 Document length exceeded the limit of the bitmap memory capacity.
U00610 Recording section cover is open.
U00611 Recording paper JAM
U00613 Image writing section problem
U00614 Nearly empty of recording paper
U00615 Empty of recording paper
U00620 Copier fixing unit problem
U00622 Copier drive motor problem
U00655 CTS was not activated after RTS due to a modem error.
U00656 Data was not transmitted after CTS was activated due to a modem error.
U00670 Power was cut off during communication.
U00677 There was no file to transmit in the memory transmission mode.
U00690 System error.

(2-3) U008XX error code table: Page transmission error

Error code Description

U00800 A page transmission error occurred because of reception of a RTN or PIN signal.
U00810 A page transmission error reoccurred after retry of transmission in the ECM mode.

(2-4) U009XX error code table: Page reception error

Error code Description

U00900 An RTN or PIN signal was transmitted because of a page reception error.
U00910 A page reception error remained after retry of transmission in the ECM mode.

1-4-25
2JN

(2-5) U010XX error code table: G3 transmission

Error code Description

U01000 An FTT signal was received for a set number of times after TCF signal transmission at 2400 bps.
Or, an RTN signal was received in response to a Q signal (excluding EOP) after transmission at
2400 bps.
U01001 Function of the unit differs from that indicated by a DIS signal.
U01010 No relevant signal was received after transmission of a DNL (MPS or EOM) signal, and the preset
number of command retransfers was exceeded (between units of our make).
U01011 No relevant signal was received after transmission of a DCS, TCF signal, and the preset number
of command retransfers was exceeded.
U01012 No relevant signal was received after transmission of an NSS1, NSS2 (TCF) signal, and the preset
number of command retransfers was exceeded (between units of our make).
U01013 No relevant signal was received after transmission of an NSS3, TCF signal, and the preset number
of command retransfers was exceeded (between units of our make).
U01014 No relevant signal was received after transmission of an MPS signal, and the preset number of
command retransfers was exceeded.
U01015 No relevant signal was received after transmission of an EOM signal, and the preset number of
command retransfers was exceeded.
U01016 An MCF signal was received but no DIS signal was received after transmission of an EOM signal,
and T1 timeout was detected.
U01017 No relevant signal was received after transmission of an EOP signal, and the preset number of
command retransfers was exceeded.
U01018 No relevant signal was received after transmission of a PRI-EOP signal, and the preset number of
command retransfers was exceeded.
U01019 No relevant signal was received after transmission of a CNC signal, and the preset number of
command retransfers was exceeded (between units of our make).
U01020 No relevant signal was received after transmission of a CTC signal, and the preset number of com-
mand retransfers was exceeded (ECM).
U01021 No relevant signal was received after transmission of an EOR.Q signal, and the preset number of
command retransfers was exceeded (ECM).
U01022 No relevant signal was received after transmission of an RR signal, and the preset number of com-
mand retransfers was exceeded (ECM).
U01023 No relevant signal was received after transmission of a PSS.NULL signal, and the preset number
of command retransfers was exceeded (ECM).
U01024 No relevant signal was received after transmission of a PSS.MPS signal, and the preset number of
command retransfers was exceeded (ECM).
U01025 No relevant signal was received after transmission of a PPS.EOM signal, and the preset number of
command retransfers was exceeded (ECM).
U01026 No relevant signal was received after transmission of a PPS.EOP signal, and the preset number of
command retransfers was exceeded (ECM).
U01027 No relevant signal was received after transmission of a PPS.PRI-EOP signal, and the preset num-
ber of command retransfers was exceeded (ECM).
U01028 T5 time-out was detected during ECM transmission (ECM).
U01040 A DCN or other inappropriate signal was received during standby for DIS signal reception.
U01041 A DCN signal was received after transmission of a DNL (MPS or EOM) signal (between units of
our make).
U01042 A DCN signal was received after transmission of a DCS, TCF signal.

1-4-26
 2JN

Error code Description

U01043 A DCN signal was received after transmission of an NSS1, NSS2 (TCF) signal (between units of
our make).
U01044 A DCN signal was received after transmission of an NSS3, TCF signal (between units of our
make).
U01045 A DCN or other inappropriate signal was received after transmission of an MPS signal.
U01046 A DCN or other inappropriate signal was received after transmission of an EOM signal.
U01047 A DCN or other inappropriate signal was received after transmission of an EOP signal.
U01048 A DCN signal was received after transmission of a PRI-EOP signal.
U01049 A DCN signal was received after transmission of a CNC signal (between units of our make).
U01050 A DCN signal was received after transmission of a CTC signal (ECM).
U01051 A DCN signal was received after transmission of an EOR.Q signal (ECM).
U01052 A DCN signal was received after transmission of an RR signal (ECM).
U01053 A DCN signal was received after transmission of a PPS.NULL signal (ECM).
U01054 A DCN signal was received after transmission of a PPS.MPS signal (ECM).
U01055 A DCN signal was received after transmission of a PPS.EOM signal (ECM).
U01056 A DCN signal was received after transmission of a PPS.EOP signal (ECM).
U01057 A DCN signal was received after transmission of a PPS.PRI-EOP signal (ECM).
U01070 Polarity reversal was detected during handshake.
U01071 Polarity reversal was detected during message transmission.
U01072 A break in loop current was detected during transmission.
U01073 During reverse polling in V.34 mode at the receiver unit, a CM signal was not detected when trans-
mitting after reception.
U01080 A PIP signal was received after transmission of a PPS.NULL signal.
U01091 During transmission in V.34 mode, communication was interrupted because a PPR signal was
received over 10 times even after reducing the communication speed to the minimum with the
symbol speed maintained at the level of connection.
U01092 During transmission in V.34 mode, communication was interrupted because of an impossible com-
bination of the symbol speed and communication speed.

1-4-27
2JN

(2-6) U011XX error code table: G3 reception

Error code Description

U01100 Function of the unit differs from that indicated by a DCS signal.
U01101 Function of the unit (excl. communication mode select) differs from that indicated by an NSS sig-
nal.
U01102 A DTC (NSC) signal was received when no transmission data was in the unit.
U01110 No response after transmission of a DIS signal.
U01111 No response after transmission of a DTC (NSC) signal.
U01112 No training reception after reception of a DCS or NSS signal.
U01113 No response after transmission of an FTT signal.
U01114 No message reception after transmission of a CFR signal.
U01115 No message reception after transmission of an MCF signal.
U01116 No message reception after transmission of a PPR signal.
U01117 No message reception after transmission of a CTR signal.
U01118 No message reception after transmission of an ERR signal.
U01119 No further signals were received after reception of a message.
U01120 No response after transmission of an MCF signal.
U01121 No response after transmission of an RTP signal.
U01122 No response after transmission of an RTN signal.
U01123 No response after transmission of a PIP signal.
U01124 No response after transmission of a PIN signal.
U01125 No response after transmission of a CNS signal (between units of our make).
U01126 No response after transmission of a PPR signal (ECM).
U01127 No response after transmission of an ERR signal (ECM).
U01128 No response after transmission of an RNR signal (ECM).
U01129 No response after transmission of an SPA signal (short protocol).
U01140 A DCN signal was received after transmission of a DIS signal.
U01141 A DCN signal was received after transmission of a DTC signal.
U01142 A DCN signal was received after transmission of a DCS or NSS signal.
U01143 A DCN signal was received after transmission of an FTT signal.
U01144 A DCN signal was received after transmission of a CFR signal.
U01145 A DCN signal was received after reception of a message.
U01146 A DCN signal was received after transmission of an MCF signal (interoffice communication after
reception of an MPS, EOM signal or confidential interoffice communication).
U01147 A DCN signal was received after transmission of an RTP signal.
U01148 A DCN signal was received after transmission of an RTN signal.
U01149 A DCN signal was received after transmission of a PIP signal.
U01150 A DCN signal was received after transmission of a PIN signal.
U01151 A DCN signal was received after transmission of a PPR signal (ECM).
U01152 A DCN signal was received after transmission of a CTR signal (ECM).
U01153 A DCN signal was received after transmission of an ERR signal (ECM).

1-4-28
 2JN

Error code Description

U01154 A DCN signal was received after transmission of an RNR signal (ECM).
U01155 A DCN signal was received after transmission of an SPA signal (short protocol).
U01160 During message reception, transmission time exceeded the maximum transmission time per line.
U01161 Number of error lines exceeded limits during message reception.
U01162 A break in loop current was detected during message reception.
U01163 Polarity reversal was detected during message reception.
U01164 One page length exceeded the specified length during message reception.
U01170 A decoding error occurred during MMR message reception.
U01172 During reverse polling in V.34 mode at the transmitting unit, a JM signal was not detected after
transmission of a CM signal when receiving after transmission.
U01191 Communication was interrupted because an error occurred during an image data reception
sequence in the V.34 mode.
U01199 A DIS signal with different FIF was received after transmission of a DIS signal.

1-4-29
2JN

(2-7) U017XX error code table: V.34 transmission

Error code Description

U01700 A communication error occurred in phase 2 (line probing).
U01720 A communication error occurred in phase 4 (modem parameter exchange).
U01721 Operation was interrupted due to the absence of a common communication speed between units.

U01700: A communication error that occurs at the transmitting unit in the period after transmission of INFO0 before enter-
ing phase 3 (primary channel equivalent device training). For example, INFO0/A/Abar (B/Bbar, for polling transmission)/
INFOh was not detected.
U01720: A communication error that occurs at the transmitting unit in the period after initiating the control channel before
entering the T.30 process. For example, PPh/ALT/MPh/E was not detected.
U01721: In the absence of a common communication speed between units (including when an impossible combination of
communication speed and symbol speed occurs) after MPh exchange; 1) a DCN signal was received from the destination
unit, and the line was cut; or 2) a DIS (NSF, CSI) signal was received from the destination unit and, in response to the sig-
nal, the unit transmitted a DCN signal, and the line was cut.

(2-8) U018XX error code table: V.34 reception

Error code Description

U01800 A communication error occurred in phase 2 (line probing).
U01810 A communication error occurred in phase 3 (primary channel equivalent device training).
U01820 A communication error occurred in phase 4 (modem parameter exchange).
U01821 Operation was interrupted due to the absence of a common communication speed between units.

U01800: A communication error that occurs at the receiver unit in the period after transmission of INFO0 before entering
phase 3 (primary channel equivalent device training). For example, INFO0/B/Bbar (A/Abar, for polling reception)/probing
tone was not detected.
U01810: A communication error that occurs at the receiver unit in phase 3 (primary channel equivalent device training).
For example, S/Sbar/PP/TRN was not detected.
U01820: A communication error that occurs at the receiver unit in the period after initiating the control channel before
entering the T.30 process. For example, PPh/ALT/MPh/E was not detected.
U01821: In the absence of a common communication speed between units (including when an impossible combination of
communication speed and symbol speed occurs) after MPh exchange, a DCN signal was transmitted to the destination
unit and the line was cut.

(2-9) U023XX error code table: Relay command abnormal reception

Error code Description

U02303 Timeout was detected before a correct DNL signal was received.
U02304 A signal other than MPS or EOM signal was received after a DNL signal was received.

(2-10) U044XX error code table: Encrypted transmission

Error code Description

U04400 Encrypted transmission was interrupted because encryption keys did not agree.
U04401 Calling failed during encrypted transmission because the encryption key was not registered.

1-4-30
 2JN

1-4-7 Send error code

(1) Scan to SMB error codes

Remarks
Code Display
Causes Check procedures/corrective measures
1102 Error: User/Password or Domain name is not entered. Enter the user name with the form of either
Shared Name/Folder Name [Domain¥User], [Domain/User] or
[Domain@User].
Assign disable user/pass- Enter the correct user name/password.
word.
Assign the user who is not Enter correct user name/password.
allowed to access to folder. Check the access limit of destination folder.
Assign disable shared name. Enter the correct shared name.
Check if the prohibited letters below are
used to shared name.
@( )!&#$%^~[ ]`
Host name error. Check if the prohibited letters are used to
shared name.
“&’( )|`;<>
1103 Error: Pathname or File Domain name is not enter Enter the user name with the form of either
Name [Domain¥User], [Domain/User] or
[Domain@User].
Connect to the folder which is Enter correct user name/password.
not permitted for reference/ Check the access limit of destination folder.
writing.
Assign disable folder path. Enter correct folder path.
1105 Error: Not support protocol SMB Protocol is set to OFF. Check ON in the [Scanner]-[SMB] screen in
COMMAND CENTER.
2101 Error: Can not connect Enter the disable host name/ Enter the correct host name or IP address.
IP address.
Assign the wrong port num- Enter the correct port number.
ber.
Network is not connected. Check if the server is operating properly.
Check the network connection (cable. net-
work condition within LAN, etc.).
2103 Error: Response wait with The server is unable to com- Check if the server is operating properly.
timeout municate.
2201 Error: Network transfer Error occurs on the network. Check the network connection (cable. net-
work condition within LAN, etc.).
2203 Error: Response wait with Response is not returned Check the network connection (cable. net-
timeout from the server above speci- work condition within LAN, etc.).
fied time.
9181 Error: Page max count over The number of pages of a Set the number of pages as 999 or less.
send file exceeded 999
pages.

1-4-31
2JN

(2) Scan to FTP error codes

Remarks
Code Display
Causes Check procedures/corrective measures
1101 Error: Host name Enter the disable host name/ Enter the correct host name or IP address.
IP address.
1102 Error: User/Password Domain name is not entered. Enter the user name with the form of either
[Domain¥User] or [Domain/User].
Assign disable user/pass- Enter the correct user name/password.
word.
1103 Error: Pathname or File Connect to the folder which is Enter correct user name/password.
Name not permitted for reference/ Check the access limit of destination folder.
writing.
Assign disable folder path. Enter correct folder path.
1105 Error: Not support protocol FTP Protocol is set to OFF. Check ON in the [Scanner]-[FTP] screen in
COMMAND CENTER.
2101 Error: Can not connect Enter the disable host name/ Enter the correct host name or IP address.
IP address.
Assign the wrong port num- Enter the correct port number.
ber.
Network is not connected. Check if the server is operating properly.
Check the network connection (cable. net-
work condition within LAN, etc.).
2102 Error: Can not connect with The server is unable to com- Check if the server is operating properly.
timeout municate.
Send the server which does Enter the correct host name or IP address.
not support FTP server.
2103 Error: Response wait with The server is unable to com- Check if the server is operating properly.
timeout municate.
2201 Error: Network transfer Error occurs on the network. Check the network connection (cable. net-
work condition within LAN, etc.).
2202 Error: Network transfer with Error occurs on the network. Check the network connection (cable. net-
timeout work condition within LAN, etc.).
2203 Error: Response wait with Response is not returned Check the network connection (cable. net-
timeout from the server above speci- work condition within LAN, etc.).
fied time.
3101 Error: Server response The server is error status. Check if the server is working properly.
9181 Error: Page max count over The number of pages of a Set the number of pages as 999 or less.
send file exceeded 999
pages.

1-4-32
 2JN

(3) Scan to E-mail error codes

Remarks
Code Display
Causes Check procedures/corrective measures
1101 Error: Host name SMTP sever name is not set. Register [SMTP Server Name] in
Error SMTP server name. [Advanced]-[SMTP] -[General] in
COMMAND CENTER.
1102 Error: User/Password User ID for the authentication Enter the correct user ID/password for
is not entered or entered authentication at [Advance] in COMMAND
wrongly. CENTER.
Wrong authentication pass- Enter the password of [Login User Name] of
word is entered. the [POP3] page or the [SMTP] page cor-
rectly.
1104 Error: No Recipient address The destination address is not Specify the destination address.
specified.
1105 Error: Not support protocol SMTP Protocol is set to OFF. Check ON [SMTP] in [Advanced]-[SMTP] -
[General] in COMMAND CENTER.
1106 Error: No Sender Info Sender address is not enter Enter the correct [Sender Address] in
[Advanced]-[SMTP] -[General] in
COMMAND CENTER.
2101 Error: Can not connect Select [Other authenticate] Select valid POP3 user other than [Other].
when authenticating POP
before SMTP.
The specified server is not Enter the correct [SMTP Server Name] in
SMTP server. [Advanced]-[SMTP] -[General] in
COMMAND CENTER.
Network is not connected. Check if the server is operating properly.
Check the network connection (cable. net-
work condition within LAN, etc.).
2102 Error: Can not connect with The server is unable to com- Check if the server is operating properly.
timeout municate.
2103 Error: Response wait with The server is unable to com- Check if the server is operating properly.
timeout municate.
2201 Error: Network transfer Error occurs on the network. Check the network connection (cable. net-
work condition within LAN, etc.).
2202 Error: Network transfer with Error occurs on the network. Check the network connection (cable. net-
timeout work condition within LAN, etc.).
2203 Error: Response wait with Response is not returned Check the network connection (cable. net-
timeout from the server above speci- work condition within LAN, etc.).
fied time.
2204 Error: E-Mail Size limit The size of E-mail exceeds its Change the [E-mail Size Limit] in
limit. [Advanced]-[SMTP] -[General]-[E-mail Set-
ting] in COMMAND CENTER.
3101 Error: Server response The server is error status. Check if the server is working properly.
Server setting is not authenti- Check the settings for client/server authenti-
cated normally. cation.
3201 Error: Not Found Authenti- Unsupported SMTP Authenti- Check the settings for client/server Authenti-
cation Mechanism cation Mechanism is found. cation Mechanism.
9181 Error: Page max count over The number of pages of a Set the number of pages as 999 or less.
send file exceeded 999
pages.

1-4-33
2JN

(4) Network Twain error codes

Remarks
Code Display
Causes Check procedures/corrective measures
2202 Error: Network transfer with Response is not returned Check the network connection (cable. net-
timeout from the server above speci- work condition within LAN, etc.).
fied time.
9181 Error: Page max count over The number of pages of a Set the number of pages as 999 or less.
send file exceeded 999
pages.

(5) Software trouble error codes

Remarks
Code Display
Causes Check procedures/corrective measures
5101 Error: Not yet connected Operation handle error. Turn the main power switch off and on.
Error for stored status in the
operation handle.
5102 Error: Already connected Operation handle error. Turn the main power switch off and on.
Error for stored status in the
operation handle.
5103 Error: Not yet opened Error for stored status in the Turn the main power switch off and on.
operation handle.
5104 Error: Already opened Error for stored status in the Turn the main power switch off and on.
operation handle.
7101 Error: Memory Allocation Insufficient memory space. Turn the main power switch off and on.
7102 Error: Socket Create Unable to create a communi- Turn the main power switch off and on.
cation socket.
720f Error: Unknown error Unable to determine the Turn the main power switch off and on.
cause.

1-4-34
 KYOCERRA 2551ci 2NP

(2) Table of general classification

Error code Description

U00000 No response or busy after the set number of redials.
U00100 Transmission was interrupted by a press of the stop/clear key.
U00200 Reception was interrupted by a press of the stop/clear key.
U00300 Recording paper on the destination unit has run out during transmission.
U004XX A connection was made but interrupted during handshake with the receiver unit (See
page 1-4-97 ).
U00500 Multiple communication was interrupted and call was not made on destination units after
interruption.
U006XX Communication was interrupted because of a machine problem (See page 1-4-98 ).
U00700 Communication was interrupted because of a problem in the destination unit.
U008XX A page transmission error occurred in G3 mode (See page 1-4-98 ).
U009XX A page reception error occurred in G3 mode (See page 1-4-98 ).
U010XX Transmission in G3 mode was interrupted by a signal error (See page 1-4-99 ).
U011XX Reception in G3 mode was interrupted by a signal error (See page 1-4-101 ).
U01400 An invalid one-touch key was specified during communication.
U01500 A communication error occurred when calling in V.8 mode.
U01600 A communication error occurred when called in V.8 mode.
U017XX A communication error occurred before starting T.30 protocol during transmission in V.34
mode (See page 1-4-102 ).
U018XX A communication error occurred before starting T.30 protocol during reception in V.34
mode (See page 1-4-103 ).
U02000 Relay broadcast was refused by a relay station because of a mismatch in permit ID num-
ber and permit telephone number when a relay command was issued.
U02100 A relay command failed because the destination unit (relay station) had no relay broad-
cast capability.
U02200 A relay command from a command station failed because a telephone number that was
not registered in the relay station was specified. Or, relay broadcast was requested to a
relay station but failed because a telephone number that was not registered in the relay
station was specified. Or, Subaddress-based relay broadcast transmission failed
because the data registered in the Subaddress relay box was deleted.
U023XX Receiving station information was not normally received in reception of a relay command
(See page 1-4-103 ).
U02400 An interoffice subaddress-based relay transmission was interrupted because of a mis-
match in the specified relay box number.
U03000 No document was present in the destination unit when polling reception started.
U03100 In reverse polling, although no original was set in the destination unit, transmission was
complete.
U03200 In confidential polling reception, data was not accumulated in the specified box in the
destination unit. Or, in interoffice subaddress-based bulletin board reception, data was
not stored in the box specified by the destination unit.

1-4-94
 2NP

Error code Description

U03300 In polling reception from a unit of our make, operation was interrupted due to a mismatch
in permit ID or telephone number. Or, in interoffice subaddress-based bulletin board
reception, operation was interrupted due to a mismatch in permit ID or telephone num-
ber.
U03400 Polling reception was interrupted because of a mismatch in individual numbers (destina-
tion unit is either of our make or by another manufacturer).
U03500 In confidential polling reception, the specified confidential box No. was not registered in
the destination. Or, in interoffice subaddress-based bulletin board reception, the speci-
fied Subaddress confidential box number was not registered in the destination unit. Or,
the destination was being accessed.
U03600 Confidential polling reception was interrupted because of a mismatch in specified confi-
dential box No. Or, an interoffice subaddress-based bulletin board reception was inter-
rupted because of a mismatch in the specified subaddress confidential box number.
U03700 Confidential polling reception failed because the destination unit had no confidential poll-
ing transmission capability or data was not accumulated in any box in the destination
unit. Or, interoffice subaddress-based bulletin board reception failed because the desti-
nation unit had no subaddress-based bulletin board transmission capability, or data was
not stored in any subaddress confidential box in the destination unit.
U04000 The confidential box specified for confidential transmission was not registered in the des-
tination unit. Or, in interoffice subaddress-based transmission mode, the specified sub-
address box number was not registered in the destination unit. Or, the destination was
being accessed.
U04100 Confidential transmission failed because the destination unit had no confidential capabil-
ity. Or, subaddress-based transmission failed because the destination unit had no sub-
address-based reception capability.
U04200 In encrypted transmission, the specified encryption box was not registered in the desti-
nation unit.
U04300 Encrypted transmission failed because the destination unit had no encrypted communi-
cation capability.
U044XX Communication was interrupted because of an encryption key error during encrypted
transmission (See page 1-4-103 ).
U04500 Encrypted reception was interrupted because of a mismatch in encryption keys.
U05000 In transmission with a specified number, the set number of originals was different from
the number of transmitted originals.
U05100 Password check transmission or restricted transmission was interrupted because the
permit ID’s did not agree with.
U05200 Password check reception or restricted reception was interrupted because the permit
ID’s did not match, the rejected FAX number’s did match, or the destination receiver did
not return its phone number.
U05300 The password check reception or the restricted reception was interrupted because the
permitted numbers did not match, the rejected numbers did match, or the machine in
question did not acknowledge its phone number.
U09000 G3 communication was attempted but failed because the destination unit was a G2
machine.

1-4-95
 2NP

Error code Description

U12000 Relay broadcast was requested from a command station but memory overflowed during
reception. Or, in subaddress-based relay reception, memory overflowed.
U12100 Relay was commanded but memory overflowed in the destination unit (relay station).
U14000 Memory overflowed during confidential reception. Or, in subaddress-based confidential
reception, memory overflowed.
U14100 Memory overflowed in the destination unit during confidential transmission. Or, in interof-
fice subaddress-based transmission, memory overflowed in the destination unit.
U19000 Memory overflowed during memory reception.
U19100 Memory overflowed in the destination unit during transmission.
U19200 Memory transmission failed because a decoding error occurred.
U19300 Transmission failed because an error occurred during JBIG encoding.
U19400 Reception failed because an error occurred during JBIG decoding.

1-4-96
 2NP

(2-1) U004XX error code table: Interrupted phase B

Error code Description

U00420 A relay request was received from the host center but interrupted because of a mismatch
in permit ID or telephone number.
U00421 Subaddress-based relay reception was interrupted because of a mismatch in the speci-
fied subaddress relay box number.
U00430 Polling request (confidential or reverse) was received but interrupted because of a mis-
match in permit number. Or, subaddress-based bulletin board transmission request was
received but interrupted because of a mismatch in permit ID in the transmitting unit.
U00431 Confidential polling transmission was interrupted because the specified confidential box
No. was not registered. Or, an subaddress-based bulletin board transmission was inter-
rupted because the specified subaddress confidential box was not registered.
U00432 Confidential polling transmission was interrupted because of a mismatch in confidential
box ID number. Or, an subaddress-based bulletin board transmission was interrupted
because of a mismatch in Subaddress confidential box numbers.
U00433 Confidential polling request was received but data was not present in the confidential
box. Or, subaddress-based bulletin board transmission request was received but data
was not present in the subaddress confidential box.
U00434 Confidential polling request was received but interrupted because the specified confi-
dential box No. was intended for encryption.
U00435 Confidential polling request was received but interrupted because the specified confi-
dential box was being accessed. Or, subaddress-based bulletin board transmission
request was received but interrupted because the specified subaddress confidential box
was being accessed.
U00440 Confidential reception was interrupted because the specified confidential box No. was
not registered. Or, subaddress-based confidential reception or subaddress-based relay
reception was interrupted because the specified subaddress box was not registered. Or,
subaddress based confidential reception or subaddress relay command reception was
interrupted because the specified subaddress box No. was being accessed.
U00441 Confidential reception was interrupted because the specified confidential box No. was
intended for encryption.
U00450 The destination transmitter disconnected because the permit ID’s did not agree with
while the destination transmitter is in password-check transmission or restricted trans-
mission.
U00460 Encrypted reception was interrupted because the specified encryption box number was
not registered. Or, encrypted reception request was received but interrupted because
the specified encryption box was being accessed.
U00462 Encrypted reception was interrupted because the encryption key for the specified
encryption box was not registered.

1-4-97
 2NP

(2-2) U006XX error code table: Problems with the unit

Error code Description

U00600 The document processor cover is open.
U00601 Document jam or the document length exceeds the maximum.
U00602 Image scanning section problem.
U00603 No document feed.
U00604 Document length exceeded the limit of the bitmap memory capacity.
U00610 Recording section cover is open.
U00611 Recording paper JAM
U00613 Image writing section problem
U00614 Nearly empty of recording paper
U00615 Empty of recording paper
U00620 Copier fixing unit problem
U00622 Copier drive motor problem
U00655 CTS was not activated after RTS due to a modem error.
U00656 Data was not transmitted after CTS was activated due to a modem error.
U00670 Power was cut off during communication.
U00677 There was no file to transmit in the memory transmission mode.
U00690 System error.

(2-3) U008XX error code table: Page transmission error

Error code Description

U00800 A page transmission error occurred because of reception of a RTN or PIN signal.
U00810 A page transmission error reoccurred after retry of transmission in the ECM mode.

(2-4) U009XX error code table: Page reception error

Error code Description

U00900 An RTN or PIN signal was transmitted because of a page reception error.
U00910 A page reception error remained after retry of transmission in the ECM mode.

1-4-98
 2NP

(2-5) U010XX error code table: G3 transmission

Error code Description

U01000 An FTT signal was received for a set number of times after TCF signal transmission at
2400 bps. Or, an RTN signal was received in response to a Q signal (excluding EOP)
after transmission at 2400 bps.
U01001 Function of the unit differs from that indicated by a DIS signal.
U01010 No relevant signal was received after transmission of a DNL (MPS or EOM) signal, and
the preset number of command retransfers was exceeded (between units of our make).
U01011 No relevant signal was received after transmission of a DCS, TCF signal, and the preset
number of command retransfers was exceeded.
U01012 No relevant signal was received after transmission of an NSS1, NSS2 (TCF) signal, and
the preset number of command retransfers was exceeded (between units of our make).
U01013 No relevant signal was received after transmission of an NSS3, TCF signal, and the pre-
set number of command retransfers was exceeded (between units of our make).
U01014 No relevant signal was received after transmission of an MPS signal, and the preset
number of command retransfers was exceeded.
U01015 No relevant signal was received after transmission of an EOM signal, and the preset
number of command retransfers was exceeded.
U01016 An MCF signal was received but no DIS signal was received after transmission of an
EOM signal, and T1 timeout was detected.
U01017 No relevant signal was received after transmission of an EOP signal, and the preset
number of command retransfers was exceeded.
U01018 No relevant signal was received after transmission of a PRI-EOP signal, and the preset
number of command retransfers was exceeded.
U01019 No relevant signal was received after transmission of a CNC signal, and the preset num-
ber of command retransfers was exceeded (between units of our make).
U01020 No relevant signal was received after transmission of a CTC signal, and the preset num-
ber of command retransfers was exceeded (ECM).
U01021 No relevant signal was received after transmission of an EOR.Q signal, and the preset
number of command retransfers was exceeded (ECM).
U01022 No relevant signal was received after transmission of an RR signal, and the preset num-
ber of command retransfers was exceeded (ECM).
U01023 No relevant signal was received after transmission of a PSS.NULL signal, and the preset
number of command retransfers was exceeded (ECM).
U01024 No relevant signal was received after transmission of a PSS.MPS signal, and the preset
number of command retransfers was exceeded (ECM).
U01025 No relevant signal was received after transmission of a PPS.EOM signal, and the preset
number of command retransfers was exceeded (ECM).
U01026 No relevant signal was received after transmission of a PPS.EOP signal, and the preset
number of command retransfers was exceeded (ECM).
U01027 No relevant signal was received after transmission of a PPS.PRI-EOP signal, and the
preset number of command retransfers was exceeded (ECM).
U01028 T5 time-out was detected during ECM transmission (ECM).

1-4-99
 2NP

Error code Description

U01040 A DCN or other inappropriate signal was received during standby for DIS signal recep-
tion.
U01041 A DCN signal was received after transmission of a DNL (MPS or EOM) signal (between
units of our make).
U01042 A DCN signal was received after transmission of a DCS, TCF signal.
U01043 A DCN signal was received after transmission of an NSS1, NSS2 (TCF) signal (between
units of our make).
U01044 A DCN signal was received after transmission of an NSS3, TCF signal (between units of
our make).
U01045 A DCN or other inappropriate signal was received after transmission of an MPS signal.
U01046 A DCN or other inappropriate signal was received after transmission of an EOM signal.
U01047 A DCN or other inappropriate signal was received after transmission of an EOP signal.
U01048 A DCN signal was received after transmission of a PRI-EOP signal.
U01049 A DCN signal was received after transmission of a CNC signal (between units of our
make).
U01050 A DCN signal was received after transmission of a CTC signal (ECM).
U01051 A DCN signal was received after transmission of an EOR.Q signal (ECM).
U01052 A DCN signal was received after transmission of an RR signal (ECM).
U01053 A DCN signal was received after transmission of a PPS.NULL signal (ECM).
U01054 A DCN signal was received after transmission of a PPS.MPS signal (ECM).
U01055 A DCN signal was received after transmission of a PPS.EOM signal (ECM).
U01056 A DCN signal was received after transmission of a PPS.EOP signal (ECM).
U01057 A DCN signal was received after transmission of a PPS.PRI-EOP signal (ECM).
U01070 Polarity reversal was detected during handshake.
U01071 Polarity reversal was detected during message transmission.
U01072 A break in loop current was detected during transmission.
U01073 During reverse polling in V.34 mode at the receiver unit, a CM signal was not detected
when transmitting after reception.
U01080 A PIP signal was received after transmission of a PPS.NULL signal.
U01091 During transmission in V.34 mode, communication was interrupted because a PPR sig-
nal was received over 10 times even after reducing the communication speed to the min-
imum with the symbol speed maintained at the level of connection.
U01092 During transmission in V.34 mode, communication was interrupted because of an impos-
sible combination of the symbol speed and communication speed.

1-4-100
 2NP

(2-6) U011XX error code table: G3 reception

Error code Description

U01100 Function of the unit differs from that indicated by a DCS signal.
U01101 Function of the unit (excl. communication mode select) differs from that indicated by an
NSS signal.
U01102 A DTC (NSC) signal was received when no transmission data was in the unit.
U01110 No response after transmission of a DIS signal.
U01111 No response after transmission of a DTC (NSC) signal.
U01112 No training reception after reception of a DCS or NSS signal.
U01113 No response after transmission of an FTT signal.
U01114 No message reception after transmission of a CFR signal.
U01115 No message reception after transmission of an MCF signal.
U01116 No message reception after transmission of a PPR signal.
U01117 No message reception after transmission of a CTR signal.
U01118 No message reception after transmission of an ERR signal.
U01119 No further signals were received after reception of a message.
U01120 No response after transmission of an MCF signal.
U01121 No response after transmission of an RTP signal.
U01122 No response after transmission of an RTN signal.
U01123 No response after transmission of a PIP signal.
U01124 No response after transmission of a PIN signal.
U01125 No response after transmission of a CNS signal (between units of our make).
U01126 No response after transmission of a PPR signal (ECM).
U01127 No response after transmission of an ERR signal (ECM).
U01128 No response after transmission of an RNR signal (ECM).
U01129 No response after transmission of an SPA signal (short protocol).
U01140 A DCN signal was received after transmission of a DIS signal.
U01141 A DCN signal was received after transmission of a DTC signal.
U01142 A DCN signal was received after transmission of a DCS or NSS signal.
U01143 A DCN signal was received after transmission of an FTT signal.
U01144 A DCN signal was received after transmission of a CFR signal.
U01145 A DCN signal was received after reception of a message.
U01146 A DCN signal was received after transmission of an MCF signal (interoffice communica-
tion after reception of an MPS, EOM signal or confidential interoffice communication).
U01147 A DCN signal was received after transmission of an RTP signal.
U01148 A DCN signal was received after transmission of an RTN signal.
U01149 A DCN signal was received after transmission of a PIP signal.
U01150 A DCN signal was received after transmission of a PIN signal.
U01151 A DCN signal was received after transmission of a PPR signal (ECM).

1-4-101
 2NP

Error code Description

U01152 A DCN signal was received after transmission of a CTR signal (ECM).
U01153 A DCN signal was received after transmission of an ERR signal (ECM).
U01154 A DCN signal was received after transmission of an RNR signal (ECM).
U01155 A DCN signal was received after transmission of an SPA signal (short protocol).
U01160 During message reception, transmission time exceeded the maximum transmission time
per line.
U01161 Number of error lines exceeded limits during message reception.
U01162 A break in loop current was detected during message reception.
U01163 Polarity reversal was detected during message reception.
U01164 One page length exceeded the specified length during message reception.
U01170 A decoding error occurred during MMR message reception.
U01172 During reverse polling in V.34 mode at the transmitting unit, a JM signal was not
detected after transmission of a CM signal when receiving after transmission.
U01191 Communication was interrupted because an error occurred during an image data recep-
tion sequence in the V.34 mode.
U01199 A DIS signal with different FIF was received after transmission of a DIS signal.

(2-7) U017XX error code table: V.34 transmission

Error code Description

U01700 A communication error occurred in phase 2 (line probing).
U01720 A communication error occurred in phase 4 (modem parameter exchange).
U01721 Operation was interrupted due to the absence of a common communication speed
between units.

U01700: A communication error that occurs at the transmitting unit in the period after transmission of INFO0
before entering phase 3 (primary channel equivalent device training). For example, INFO0/A/Abar (B/Bbar, for
polling transmission)/INFOh was not detected.
U01720: A communication error that occurs at the transmitting unit in the period after initiating the control
channel before entering the T.30 process. For example, PPh/ALT/MPh/E was not detected.
U01721: In the absence of a common communication speed between units (including when an impossible
combination of communication speed and symbol speed occurs) after MPh exchange; 1) a DCN signal was
received from the destination unit, and the line was cut; or 2) a DIS (NSF, CSI) signal was received from the
destination unit and, in response to the signal, the unit transmitted a DCN signal, and the line was cut.

1-4-102
 2NP

(2-8) U018XX error code table: V.34 reception

Error code Description

U01800 A communication error occurred in phase 2 (line probing).
U01810 A communication error occurred in phase 3 (primary channel equivalent device training).
U01820 A communication error occurred in phase 4 (modem parameter exchange).
U01821 Operation was interrupted due to the absence of a common communication speed
between units.

U01800: A communication error that occurs at the receiver unit in the period after transmission of INFO0
before entering phase 3 (primary channel equivalent device training). For example, INFO0/B/Bbar (A/Abar, for
polling reception)/probing tone was not detected.
U01810: A communication error that occurs at the receiver unit in phase 3 (primary channel equivalent device
training).
For example, S/Sbar/PP/TRN was not detected.
U01820: A communication error that occurs at the receiver unit in the period after initiating the control channel
before entering the T.30 process. For example, PPh/ALT/MPh/E was not detected.
U01821: In the absence of a common communication speed between units (including when an impossible
combination of communication speed and symbol speed occurs) after MPh exchange, a DCN signal was
transmitted to the destination unit and the line was cut.

(2-9) U023XX error code table: Relay command abnormal reception

Error code Description

U02303 Timeout was detected before a correct DNL signal was received.
U02304 A signal other than MPS or EOM signal was received after a DNL signal was received.

(2-10) U044XX error code table: Encrypted transmission

Error code Description

U04400 Encrypted transmission was interrupted because encryption keys did not agree.
U04401 Calling failed during encrypted transmission because the encryption key was not regis-
tered.

1-4-103