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    Fs Tsyhara Bakers SDN BHD Standard Operating Procedure Process Control and Operation

    Uploaded by

    Mohamad Firdaus Mohamad Halimi
    The document outlines procedures for product recalls at a bakery company. It defines the objectives of product recalls as removing potentially unsafe products from distribution. It states that recalls can be initiated in response to large-scale defects, contamination, or failures to follow procedures. It assigns responsibility to an officer in charge and lists 10 steps for conducting recalls, which include informing departments, quarantining products, notifying customers, collecting recalled products, recording progress, and conducting mock recalls annually to test the system.

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    Fs Tsyhara Bakers SDN BHD Standard Operating Procedure Process Control and Operation

    Uploaded by

    Mohamad Firdaus Mohamad Halimi
    72 views2 pages
    The document outlines procedures for product recalls at a bakery company. It defines the objectives of product recalls as removing potentially unsafe products from distribution. It states that recalls can be initiated in response to large-scale defects, contamination, or failures to follow procedures. It assigns responsibility to an officer in charge and lists 10 steps for conducting recalls, which include informing departments, quarantining products, notifying customers, collecting recalled products, recording progress, and conducting mock recalls annually to test the system.

    Original Title

    SOP PRODUCT RECALL

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    The document outlines procedures for product recalls at a bakery company. It defines the objectives of product recalls as removing potentially unsafe products from distribution. It states that recalls can be initiated in response to large-scale defects, contamination, or failures to follow procedures. It assigns responsibility to an officer in charge and lists 10 steps for conducting recalls, which include informing departments, quarantining products, notifying customers, collecting recalled products, recording progress, and conducting mock recalls annually to test the system.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    72 views2 pages

    Fs Tsyhara Bakers SDN BHD Standard Operating Procedure Process Control and Operation

    Uploaded by

    Mohamad Firdaus Mohamad Halimi
    The document outlines procedures for product recalls at a bakery company. It defines the objectives of product recalls as removing potentially unsafe products from distribution. It states that recalls can be initiated in response to large-scale defects, contamination, or failures to follow procedures. It assigns responsibility to an officer in charge and lists 10 steps for conducting recalls, which include informing departments, quarantining products, notifying customers, collecting recalled products, recording progress, and conducting mock recalls annually to test the system.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 2

    No.

    FS TSYHARA BAKERS SDN BHD Document


    Effective Date
    STANDARD OPERATING PROCEDURE PROCESS Version
    CONTROL AND OPERATION Page

    PRODUCT RECALL

    1. OBJECTIVES

    - Removes products from distribution, sale, and consumption that can pose a health or
    safety risk. It occurs as a result of manufacturer, wholesaler, retailer, government,
    and customer reports or complaints.

    2. SCOPE

    - Product that are defect/broken in a big scale, contaminated product, product that
    does not follow standard operating procedure.

    3. RESPONSIBILITIES

    - Officer in charge: (State who is in charge)

    4. PROCEDURES

    4.1 A recall instruction decision from the Managing Director in response to a complaint
    received, where serious product quality problem was detected in product and/or
    product was found to have potentially caused adverse reactions in consumers.

    4.2 The designated responsible person must inform the sales/marketing department or
    inventory control department in order to establish distribution records for the
    compromised batch.

    4.3 All sales of defective products will be ceased immediately and the designated
    responsible person shall instruct the storekeeper to immediately remove any
    balanced stock of the affected batch from the warehouse and quarantine the goods
    at designated quarantine area.

    4.4 The recall will be informed to all recipients of the affected product by telephone.
    Ways of appropriate mass media communication should be considered for end-user
    recall.

    4.5 A recall letter will be prepared by the designated responsible person to be sent to all
    recipients of the affected batch listed in the distribution record to inform them that
    recall operation is activated, and to stop selling and remove the affected product
    from the racks with immediate effect.

    4.6 The designated responsible person shall instruct the delivery personnel to collect the
    recalled product back from the market, distributors or any other outlets as stated in
    the distribution record.
    No.
    FS TSYHARA BAKERS SDN BHD Document
    Effective Date
    STANDARD OPERATING PROCEDURE PROCESS Version
    CONTROL AND OPERATION Page

    4.7 All recalled items collected from the market shall be clearly identified and stored in a
    designated safe area pending a management decision on the goods.

    4.8 The progress of the recall process should be recorded and a final report issued,
    including a reconciliation between the delivered and recovered quantities of the
    products

    4.9 The records should be filed in the Recall file kept by the Admin or QC Department.

    4.10 Mock recall shall be carried out on a yearly basis to assess the effectiveness recall
    system put in place. Any gaps found in the system during the mock recall shall be
    appropriately addressed so that operation can be activated immediately and promptly
    during an actual recall.

    5. RECORDS

    5.1 Product Recall Form

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