Operations Dashboard 7.2: ST-OST 200 SP06

User Guide PUBLIC
Focused Insights for SAP Solution Manager

Document Version: 1.6 – 2020-06-23
Operations Dashboard 7.2

ST-OST 200 SP06
Document History
Version Date Change
1.0 2017-06-30 Initial version
1.1 2017-07-31 Support package 1 (SP01)

New URL parameter to display tile description on two lines.
Operations Dashboard 7.2 PUBLIC

Document History © 2020 SAP SE or an SAP affiliate company. All rights reserved. 2
Contents
1 Introduction..............................................................................................................................4
2 Configurations ......................................................................................................................... 5
2.1 Configuration Views............................................................................................................................... 6
2.2 Metadata Configuration ........................................................................................................................ 6
2.2.1 Add or Edit Attribute ............................................................................................................. 7
2.2.2 Delete Attribute ..................................................................................................................... 7
2.2.3 Add or Edit Attribute's Value ................................................................................................ 8
2.2.4 Delete Attribute's Value ........................................................................................................ 8
2.3 Catalog Configuration ........................................................................................................................... 9
2.3.1 Add or Edit Catalog ............................................................................................................... 9
2.3.2 Delete Catalog ....................................................................................................................... 9
2.3.3 Add or Edit Catalog's Metrics and Alerts........................................................................... 10
2.3.4 Delete Catalog's Metrics and Alerts................................................................................... 12
2.4 Operations Configuration.................................................................................................................... 13
2.4.1 WebDynpro Configuration .................................................................................................. 13
2.4.2 Configuration of a new instance from the dashboard......................................................29
2.5 Color rating interpretation ................................................................................................................. 30
2.6 Configuration Consistency Check ...................................................................................................... 32
2.6.1 Run Self Check.....................................................................................................................34
2.6.2 Run Self Check..................................................................................................................... 35
3 Dashboard .............................................................................................................................. 37
3.1 Instances View ..................................................................................................................................... 37
3.2 Scenarios View .....................................................................................................................................38
3.3 Dashboard Layout................................................................................................................................39
3.3.1 Header ................................................................................................................................. 40
3.3.2 URL parameters ..................................................................................................................42
3.3.3 Instance Selection Header..................................................................................................42
3.3.4 The Content Area ................................................................................................................43
3.4 Content Navigation ..............................................................................................................................44

Contents © 2020 SAP SE or an SAP affiliate company. All rights reserved. 3
1 Introduction
Operations Dashboard comes with add-on ST-OST under the group Focused Insights (FI). It's one of the many
dashboard models in FI, which allows one to monitor their systems in real time through predefined key
performance indicator (KPI)s, metrics, and alerts in SAP Solution Manager.
These predefined factors belong to different monitoring points in SAP Solution Manager, including:
· Metrics and Alerts from:
o Business Intelligence, SBOP Monitoring
o Business Process Monitoring
o Connection Monitoring
o Early Watch Alerts Integration
o Interface Channel Monitoring
o Job Monitoring
o Process Integration Monitoring
o Solution Manager Self-Monitoring
o Technical System Monitoring
· Key Figures from Business Process Monitoring.
· KPIs from Business Process Analytics' (BPA) Panel, EEM, and OCC Queries (defined based on OCC
Dashboard).
· Tickets' rating in ITSM.
The dashboard model comes with 2 views. The Instances View and the Scenarios View like below images.

Introduction © 2020 SAP SE or an SAP affiliate company. All rights reserved. 4
2 Configurations
We need to configure a dashboard before accessing to the dashboard application itself.

Below two ways to access to the configuration application:
· Direct link:
[protocol]://[domain:port]/sap/bc/webdynpro/stdf/ope_wd_config_app
· FI Launchpad:
FI Launchpad First View
FI Launchpad Operations View
You can configure different instance of the dashboard model to fit your views of monitoring. Each instance is
composed of at least 3 levels.
The first 2 levels are for organizing your point of monitoring, for example, level 1 can be for systems, level 2 can be
for functioning areas.
The 3rd level is for the actual predefined KPIs, metrics, and alerts. In this level, you can configure to have the 4th
level, which only appear in the dashboard, by grouping.
We will get to this in details in section for Operations Configuration View.

Configurations © 2020 SAP SE or an SAP affiliate company. All rights reserved. 5
2.1 Configuration Views
There are 3 tabs in the configuration application you can use:
Operations Dashboard Configuration Application Views
· Metadata Configuration
· Catalog Configuration
· Operations Configuration
· Configuration Consistency Check
These tabs will be described in the details in the up-coming sections.
2.2 Metadata Configuration
In this view, you can create metadata for level 1 item, which can be used for Scenarios View of the dashboard.
Metadata Configuration View
The metadata is composed of attributes. An attribute is represented as a scenario in the Scenario View of
Operations Dashboard.
Each attribute can have multiple values. These values are referred by level 1 items in Operations Configuration.
These values are shown as tiles in Scenario View. Each tile will have level 1 items that refer to this value.
Scenario View - Attribute Values' Tiles

2.2.1 Add or Edit Attribute
· Under Attributes table, select button to enter edit mode.
Attributes Table
· To add a new attribute, select button. You can add as many rows as you want.
Attributes Table - Toolbar in Edit Mode
· From this point, you can edit the existing attributes, or newly added attributes. When you are done editing,
always select button to effectively apply your changes.
· You can then select button to be back to Read-only Mode.
2.2.2 Delete Attribute
You can delete an attribute by select it in the Attributes table and choose button. A popup will appear to
prompt your deletion of the attribute.
Delete Attribute Confirmation Prompt
You can only delete an attribute, if it exists (with attribute id assigned and not 0). The newly added without saving
when you're in edit mode cannot be deleted as it's not existing.

2.2.3 Add or Edit Attribute's Value
· You need to select 1 attribute in the Attributes Table.

· Under Attributes' Values table, select button to enter edit mode.
Attributes' Values Table
· To add a new value, select button. You can add as many rows as you want.
Attributes' Values Table - Toolbar in Edit Mode
· From this point, you can edit the existing values, or newly added values. When you are done editing, always
select button to effectively apply your changes.
2.2.4 Delete Attribute's Value
You can delete an attribute's value by select it in the Attributes' Values table and choose button. A popup
will appear to prompt your deletion of the attribute. You can select multiple rows to delete.
Delete Attribute's Values Confirmation Prompt

2.3 Catalog Configuration
In this view, you can create catalog for metrics and alerts configuration, which can be helped to speed up the
process of configuring of application operations in Operations Configuration View.
Catalog Configuration View
2.3.1 Add or Edit Catalog
· Under Catalog table, select button to enter edit mode.

· To add a new catalog, select button. You can add as many rows as you want.
Catalog Table - Toolbar in Edit Mode
· From this point, you can edit the existing catalogs, or newly added catalogs. When you are done editing,
always select button to effectively apply your changes.
You can also add/edit/delete metrics, and alerts in Catalog Configuration table for the selected catalog (even
for newly added catalog). You need to select the catalog first to do it. Please refer to section 2.1.2.3 for this
task.
2.3.2 Delete Catalog
You can delete a catalog by select it in the Catalog table and choose button. A popup will appear to prompt
your deletion of the catalog.

Delete Catalog Confirmation Prompt
2.3.3 Add or Edit Catalog's Metrics and Alerts
· Under Catalog Configuration table, select button to enter edit mode.
Catalog Configuration Table - Toolbar in Edit Mode
· To add new metrics, and alerts, select button. This will bring up Metrics/Alerts search help
dialog as in image below.
Catalog Configuration - Metrics/Alerts Search Help
o First you need to provide the entry point. Choose button at the end of the Entry Point input field to
bring up Entry Point search help like in image below.

Catalog Configuration - Entry Point Search Help
o Choose the desired Monitoring Use Case in the drop-down box. Select button to list the
available entry points. You can also check the list of possible entry points in Alert Directory Browser
of Solution Manager.
o Select a managed object in the table and choose to select the entry point.
o Now choose a managed object where we can get the metrics and alerts from. Choose button at the
end of the Managed Object input field to bring up search help like in image below.
Catalog Configuration - Managed Object Search Help
o Select a managed object in the table and choose to select the managed object.
o If the selected managed object is of type Technical System, you can check the checkbox
to have additional metrics and alerts from instances and hosts related to the technical system.
o The list of metrics, and alerts available in the managed object should appear in Metrics / Alerts table like
in image below.
Note
Please be note that the showing metrics, and alerts do not show the specific managed object which they
were selected from. This is because we are configuring a catalog, so we care only about the managed
object type, so that later we can apply these metrics, and alerts to the entry point when we do Operations
Configuration regardless the actual managed object.

Catalog Configuration - Metrics / Alerts Search result
o Select one or more metrics and alerts and choose .

· From this point, you can edit the metrics, and alerts in Catalog Configuration table. When you are done
editing, always select button to effectively apply your changes.
2.3.4 Delete Catalog's Metrics and Alerts
You can delete catalog metrics, and alerts by select them in the Catalog Configuration table and choose
button. A popup will appear to prompt your deletion of the metrics and alerts.
Delete Catalog Configuration Confirmation Prompt

2.4 Operations Configuration
This view is where you configure the real instances of the Operations Dashboard model. As mentioned before,
each instance is composed of 3 levels.
The first 2 levels are for organizing your point of monitoring, for example, level 1 can be for systems, level 2 can be
for functioning areas.
The 3rd level is for the actual predefined KPIs, metrics, and alerts. In this level, you can configure to have the 4th
level, which only appear in the dashboard, by grouping.
Operations Configuration View
2.4.1 WebDynpro Configuration
2.4.1.1 Add or Edit an Instance
In the Configurations panel, do as follow:

Operations Configuration - Instance Configurations Panel
· Select the button to enter edit mode.

· On the right-hand side:
Operations Configuration - Add/Edit Instance
o Enter a Dashboard Title

o Select an option to either show the number of alerts in the Dashboard Interface.
o Add a Level 1 title which will appear as section name for level 1 panel.
o Add a Level 2 title which will appear as section name for level 2 panel.
o Add the limit on the number of tickets search for ITSM.
· Now you can either:
o Add new instance by select the button. A new instance will appear in the instances table
on the left-hand side.
o Apply changes to the selected instance by select the button.
Clicking on the Dashboard title will open the instance of the dashboard in your default browser.
Selecting the option Show number of alerts changes the behavior of the level 1 and level 2 tiles. If this option is
selected then the Interfaces shows the total number of alerts and tickets related to select KPIs as shown in the
examples below:
Option to not show and show number of alerts

Once the dashboard instance is created you can proceed down to the next level and start adding one or more level
1 item.
2.4.1.2 Add or Edit Level 1 Item
In the level 1 panel, now with title System as provided previously, do as follow:
Operations Configuration - Level 1 Configuration

Level 1 Configuration - General Configuration
o In General tab, you can:

o Provide Level 1 item Name.
o Provide Level 1 Item Description. This will be used as title of the tile for this item in the dashboard.
o Optionally, you can provide metadata configuration on this level 1 item in the Metadata tab:
Level 1 Configuration - Metadata Configuration

o Select the Attribute in the drop-down box.
o Check the Value which correspond to this level 1 item.
Note
You can assign multiple values from one or multiple attributes to this level 1 item.

o Add new level 1 item by select the button. A new item will appear in the table on the left-
hand side.
o Apply changes to the selected item by select the button.
Once this is complete then you can advance to adding the level 2 items.
2.4.1.3 Add or Edit Level 2 Item
In the level 2 panel, now with title Category as provided previously, do as follow:
Operations Configuration - Level 2 Configuration

Level 2 Configuration - General Configuration
o In General tab, you can:

o Provide Level 1 Item Description. This will be used as title of the tile for this item in the dashboard.
o Add new level 2 item by select the button. A new item will appear in the table on the left-
hand side.
o Apply changes to the selected item by select the button.

Once this is complete then you can advance to adding the KPIs, metrics, alerts to this item.
KPIs, Metrics, Alerts available for Level 2 Item

The final step is to add one more KPI’s to the level 2 item. Here it is possible to add KPI’s from any of the following
sources:
KPIs Configuration Tabs
· Application Operations (System / Metrics tab): based on the Technical Monitoring templates that are applied
for that system. The dashboard will read the latest status rating from the metric/event store.
· Business Process Monitoring Key Figures (Key Figures tab): The rating relies on the current status of the key
figure.
· Business Process Analytics KPIs (BPA KPIs tab). This requires that a BPA dashboard panel be configured.
The data is read using the existing BPO dashboard connectors.
· EEM tab: which is configured by selecting robots from a list according to the EEM type. This includes selecting
a scenario and script consisting of one or more steps, or a particular scenario and script and step.
· ITSM tab: which is configured by providing searching criteria on the tickets.
· OCC Queries tab: Provide integration with OCC dashboard by using the query which can be used in OCC
Gadget to select the last data available for rating.
The following sections will describe how to add these KPIs to the dashboard.
2.4.1.4 Add Application Operations Metrics and Alerts
To add Application Operations (AO) metrics or alerts, the technical monitoring needs to be done for the system.
This means the relevant templates need to be activated. The steps are as follows to add an AO metric or alert:
· Make sure the needed level 2 item is selected.
AO Configuration - Entry Point Configuration Section
· In entry point section, select the button to go into edit mode.

Entry Point Configuration
o Look for entry point by select the search button next to Entry Point input.
o A dialog will be shown, where you can look for entry point based on monitoring use case as shown in
image below.
Entry Point Search
o Select button to list the available entry points. You can also check the list of possible entry
points in Alert Directory Browser of Solution Manager.
o Select a managed object in the table and choose to select the entry point.
o Provide description to the entry point.
o Provide catalog to tell the entry point to inherit metrics and alerts from catalog. The configuration of
catalog is provided in section 2.1.2.
o If the chosen managed object is of type Technical System, the check box "Auto propagate to instances,
hosts and database" will appear. If this is checked, all instances, hosts, database, database instance and
database tenant instance ‘metrics, and alerts in the catalog belong to instances, hosts, database,
database instance and database tenant instance of this technical system will be inherited also.
o Now you can either:
o Add new entry point by select the button. A new item will appear in the table on the
left-hand side.
o Apply changes to the selected entry point by select the button.
· In metric/alert section, select the button to go into edit mode.

AO Configuration - Metric/Alert Configuration Section
Note
If you use catalog in the entry point, it's not necessary to do this step as metrics, and alerts will be
inherited from catalog at run time. To show inherited metrics/alerts, use the button
in Entry Point table toolbar. You still can do this step if you want to add additional ones which are not in
the catalog.
Metric/Alert Configuration
o Choose a managed object where we can get the metrics and alerts from. Choose button at the end of
the Managed Object input field to bring up search help like in image below.
Managed Object Search Help
o Select a managed object in the table and choose to select the managed object.
o After managed object has been chosen, select the search button next to Metric Name input box to
look for Metrics and Alerts to add. A dialog will be shown as in image below, where you can select multiple
Metrics and Alerts.

Metrics/Alerts Search Help
o Use arrow buttons to add and remove object selection respectively.

o Provide additional information to the selected objects:
- Description as text to show in dashboard.
- Jump to option.
- Grouped by Metric/Alert: to group all managed object which has this metric/alert under one tile in
dashboard. This allows a dynamic discovery of landscape, since all managed object which has this
metric or alert will be considered, not just the configured one.
- Grouped by Managed Object: to group all metrics and alerts under the selected managed object
together under one tile in dashboard.
o Select button to confirm your selection.
o Due to the restriction of UI, not all selected metrics and alerts are shown. To review what you have
selected, use button . To edit your selection, click the Metric Name search button
again.
o Input description for selected managed object as text to show in dashboard under Managed Object Desc
input. It's only available if you choose only 1 metric or alert.
o Now you can either:
o Add new selected metrics and alerts by select the button. New items will appear in
the table on the left-hand side.
o Apply changes to the selected metric or alert by select the button.
How to Copy and Paste previously added System Metrics

Often the same system is used in many different dashboard configurations. To prevent manually re-adding the
application operation metrics that can be cumbersome, there is a feature that will allow you to copy and paste
system metrics for that same system.
Here are steps below:
· Firstly, select a level 1 item where the system has been previously added and right click on the System in table
and select the option Copy system’s metrics:

Copying System Metrics
· Add your level 2 item or go to a previously added level 2 item and add the same system again as shown
previously.
· Then right click on the system in the table and select the option Paste system’s metrics:
Paste System Metrics
Then the system metrics will be copied, and you should them in the table below. The reason that you need to go to
a previously configured system is that it is possible to have steps or interfaces with different metrics configured.
Once the copy is done it is still possible to add or remove another system metrics.
2.4.1.5 Add Business Process Key Figures
To add a Business Process Alert to the level 2 item, select the Key Figure tab. The steps are as follows to add Key
Figure:

Key Figure Configuration Tab
· Select the button to go into edit mode.

· On the right-hand side, the fields are enabled to edit. Choose key figures by select the search button next
to Key Figure input. A dialog box will appear for key figures search.
Key Figures Search Help
o Select the source in the Solution Documentation as an entry point to look for key figures. Select the
search button next Solution Documentation text. A dialog should appear as below for you to select the
entry point.

Solution Documentation Search Help
o Key figures should be listed now in the key figure search help. You can choose multiple key figures and
edit their properties. Use the arrow buttons to add to and remove from key figures selection on
the right-hand side.
Key Figures Search Help - Selected
· Due to the restriction of UI, not all selected key figures are shown. To review, or edit your selection, click the
Key Figure search button again.
· Select button to effectively add selected key figures. And the newly added key figures will
appear in the list of key figures on the left-hand side table.
2.4.1.6 Add Business Process Analytics KPI
The prerequisite to configure a Business Process Analytics KPI is that a Business Process Analytics KPI Panel
needs to be configured. This can be done in The Business Process Operations work center and then select the link
Setup Dashboards.
Once a Business Process Analytics KPI has been configured, then it can be added to level 2 item for monitoring.
Select the BPA KPIs tab, the steps are as follows:

BPA KPIs Configuration Tab
· Select the button in KPI section to go into edit mode.
BPA KPI Configuration
· On the right-hand side, the fields are enabled to edit for KPI selection.
o Choose a panel by select the search button next to Panel input. A dialog box will appear as shown in
image below. Choose a panel.
BPA Panel Search Help
o Input KPI description.

o Input Jump to specify where the dashboard will navigate to when this KPI is selected.
o Select button to effectively add selected KPI. And the newly added KPI will appear in the
list of KPIs on the left-hand side table.
· Select the button in Analytic Key Figure (AKF) section to go into edit mode.
BPA AKF Configuration

o On the right-hand side, the fields are enabled to edit for AKF selection. Choose an AKF by select the
search button next to Key Figure ID input.
BPA AKF Search Help
o Input description for AKF.

o Select button to effectively add selected AKF. And the newly added AKF will appear in the
list of AKFs on the left-hand side table.
2.4.1.7 Add EEM KPI
The prerequisite to configure an EEM is that a robot is selected from the list of robots. This can be done in the
Robot section and then for a scenario select a script consisting of steps in the KPIs section.
Once an EEM has been configured, then it can be added to Step or Interface for monitoring.
The steps are as follows:
EEM Configuration Tab
· Select the EEM tab and select the button to go into edit mode.
· On the right-hand side, input description.
· Select a Type of EEM.
o If Availability is selected, you can choose Script in the list of KPIs.
o If Performance is selected, you can choose Step in the list of KPIs.

EEM Configuration - Select Script or Step
· Choose robots related to chosen Script or Step.
EEM Configuration - Robot Selection
· Choose the jump to option to specify the navigation in the dashboard when this EEM KPI is selected.
· Select button to effectively add selected EEM KPI. And the newly added KPI will appear in the
list of KPIs on the left-hand side.
2.4.1.8 Add ITSM KPI
In ITSM, we want to monitor how many tickets based of the filters provided has passed the threshold provided or
not and reported the dashboard.
To add an ITSM, follow the steps below:
ITSM Configuration Tab

Adding or Editing ITSM
· Input description for ITSM KPI.

· Selection Jump to option.
· Provide filters on Transaction Type, IBase, Support Team, and Category to look for tickets based on your
need by selecting the button next to each filter input respectively in Filters tab.
· Select the SLA tab to provide threshold to rate tickets.
Provide SLA to ITSM tickets
o We can compare IRT or MPT with the threshold to rate the ticket. Choose either IRT or MPT.
o Provide thresholds to rate the ticket in G2Y (yellow rating), and Y2R (red rating) inputs.
o Choose Grouped option if you want to group all tickets found together in one tile in dashboard. Otherwise,
all found tickets will appear in dashboard.
· Select button to effectively add selected KPI. And the newly added KPI will appear in the list of
KPIs on the left-hand side.
2.4.1.9 Add OCC Query
There is a very good dashboard model in Focused Insights group called OCC Dashboard. It provides a dynamic
way of selecting monitoring data through query. We want to leverage it in Operations Dashboard also. The idea is
to have a query which is usually configured for a gadget and rate the last data point from this query based on
configuration in Operations. And then we can always jump to this gadget for details view of the query.
To add an OCC query, follow the steps below:

OCC Queries Configuration Tab

Adding or Editing OCC Query
· Provide the query in Query input field. Normally you can get it in OCC Gadget Configuration.
· Input Name
· Input Description.
· Provide the thresholds for rating.
· Provide Time range, just like in OCC Gadget Configuration.
· Provide Resolution, just like in OCC Gadget Configuration.
· Selection Jump to option.
· Select button to effectively add the query. And the newly added query will appear in the list of
queries on the left-hand side.

2.4.2 Configuration of a new instance from the dashboard
The configuration is also possible from the dashboard itself.

Click on the add button, in the header, to open the configuration.
Dashboard Header
Then do as follow,
Configuration dialog
o Enter a dashboard Title.

o Select the Severity.
o A list of Technical systems and their managed objects are displayed on the left-hand side.
o Select a system and select the button to add it to the right-hand side.
System’s Configuration
· Enter a description (Optional).

· Either select All Alerts/Metrics or a catalog.
· Click on button.
Once the operation of the creation is done successfully, choose to be redirected to the new instance.

Redirection to new instance confirmation prompt
ü The level 1 item description is set by default to System.

ü The level 2 item description is set to Category.
ü For each system in level 2, four categories are displayed: Configuration, Exception, Availability and
Performance.
Level2 tiles
ü Metrics are grouped per category.

The Configuration is synchronized with the configuration panel in the WebDynpro and it can be edited from there.
2.5 Color rating interpretation
In the level 1 and level 2, the color rating can be easily interpreted:
Ø Red = Critical or High level of severity
Ø Yellow = Medium level of severity
Ø Green = Low level of severity
But as soon as we navigate in the metrics and alerts level you can encounter additional rating indicators, which
concerns only alerts. These rating indicators depend on the configured severity of the alert and its status:
postponed or transferred.

Alert Severity drop down list
The red and black striped rated alerts are those whose severity is lower than the severity configured by the user
they are considered as ignored alert.
Red and black striped alerts
The yellow and black striped alerts are those whose severity is lower than the severity configured by the user
they are considered as ignored warnings.
Yellow and black striped alerts
The green and white striped alerts are those that were postponed, no matter if initially they were red or yellow,
after the postponement they all will look the same (green and white striped). Thus, they are considered as green
Green and white striped alerts

The red white and yellow white striped alerts are those who were transferred and externally processed.
Red white and yellow white striped alerts
Ps : the previous rating of the alerts is not reflected in the upper levels, it means that if you have a red and white
striped alert and a pure green or red alert or yellow, the upper levels will reflect the green/yellow/red one and
won’t consider the striped ones.
Color rating for the upper levels
2.6 Configuration Consistency Check
In this view, you can check the consistency of the operation dashboard configuration, which can be helped a lot to
speed up the process of finding the causes of some issue detected in the operations application.
Configuration Consistency Check View
The coverage of that tab is:

• Check consistency of System / Metrics tab for:
o Entry point's existence and activation state.
o Metrics / Alerts' existence and activation state.

o Metrics / Alerts' managed object's existence and activation state.
o Jump-in to existing gadget.
• Check consistency of Key Figures tab for:

o Monitoring object's existence and activation state.
o Key figures' existence and activation state.
• Check consistency of BPA KPIs tab for:

o Panel existence.
o Analytic Key Figure existence.
• Check consistency of EEM tab for:

o Scenario / Script / Step existence.
o Robot existence, and its assignment to script.
• Check consistency of ITSM and OCC Queries tabs for:

• Propose fixes:
o Auto-fixes: Either the entry can be replaced easily and automatically, or it will be deleted in the
configuration.
o Manual: This issue needs to be manually fixed. Typically, the jump-in to non-existing gadget.
o Auto-fix log: The fix will be logged. However, we do not store the log, hence it will be lost if you refresh the
configuration application.

2.6.1 Run Self Check
Under the tab consistency check report and when we Click on the button, the content of the table will be updated
with the list of the errors found for each instance.
Issues Report List
For each instance you can use the expand option to see the root cause of the issues found. And for each problem,
there will be check box for auto -fix to be selected if you want to use the auto fix option.
Expanded view of issues in the Issues Report List (1)
Note: Be careful with auto-fixes which have Fix Type of "Manual/Auto". This type, in general, will delete the entry if
you choose to auto-fix it. So be sure you want to do it.

Expanded view of issues in the Issues Report List (2)
You should carefully check each issue and decide whether to use the auto-fix option or not as there may be auto-
fix to delete the entry in your configuration.
You can use the select all auto fixes/deselect all auto
fixes buttons in order to select/deselect all check boxes at once.
You can use expand all / collapse all option to open or to close the issues
reports.
2.6.2 Run Self Check
When we click on the button run auto-fix a pop up of confirmation appear containing two
buttons the button OK and cancel.
Auto-fix confirmation pop-up

When we click on the button OK the auto fix is confirmed and we get the auto-fix log under the tab consistency fix
log.
The auto-fix log
When we click on the button cancel nothing happens.

3 Dashboard
Once the configuration has been done, you can access the dashboard to see what you have configured. There are
2 views of the dashboard you can use. To access the dashboard based on the view, please follow section 3.1 and
3.2.
3.1 Instances View
The first view is the Instance View. The dashboard will show level 1 items by instances. You can access it by using
Focused Insights Launchpad as follow:
· Select Operations tile.
Select Operations Tile
· Select the instance you want to go to, and select button Go to Dashboard.
Select Operations Instances to Jump to
Once inside the dashboard with selected instances, you will see as below:

Dashboard © 2020 SAP SE or an SAP affiliate company. All rights reserved. 37
Operations Dashboard - Instances View
The dashboard is showing each instance in the instance selection header
Instance Selection Header
You can switch between instance by clicking the title of the instance. The first level of the instance is, as in
configuration, composed of level 1 items. Each level 1 item is 1 tile. The content of the tile can be as simple as an
icon to show the rating of the level item, or it can be the aggregated number of alerts and tickets. This is based on
the configuration of the instance as shown previously.
3.2 Scenarios View
As shown before, the dashboard model has another view called Scenarios View, where scenarios are attributes,
and content of first level view is attribute's values. You can access it by using Focused Insights Launchpad as
follow:
· Select Operations Scenario tile.
Select Operations Scenario Tile
· Select the instance you want to go to, and select button Go to Dashboard.

Select Operations Scenarios to Jump to
Once inside the dashboard with selected instances, you will see as below:
Operations Dashboard - Scenarios View
The dashboard is showing each scenario in the scenario selection header

You can switch between scenarios by clicking the title of the scenario. The first level of the scenario (attribute) is,
as in configuration, composed of attribute's values. Each value is 1 tile. The content of the tile is the level 1 items
which has metadata configuration to the respected value.
From here the usage of the dashboard is the same for 2 views as will describe in the next section.
3.3 Dashboard Layout
When you enter the application, the selected instance in the below screenshot will be the page by default:
Operations Dashboard

3.3.1 Header
Dashboard Header
The header is composed of (from left to right):

· Side pane toggle button.
· SAP Logo.
· Dashboard Model Name: Operations Dashboard.
· Create New Instance button
· Instances' timer settings (in case multiple instance is used), which manipulates all instances' timer.
Instances' Timer Settings
· User Settings button with user name as label. When chosen, it pops up a menu:
User's Menu
o Choose Information to open Basic Information Dialog.

Basic Information Dialog
o Choose Log out in case you don't want to work anymore.

o Choose Personalization will open the Global Settings section
Personalization Pane - Global Settings
In this dialog the user can select these options:

§ Color schema theme "Light or Dark"
Below a screenshot of the dashboard with the dark mode.
Operations Dashboard - Dark Theme
o The maximum number of messages to store in the message dialog.

o The Auto Switching of Instances feature if checked:
- By setting the inactive time for the dashboard to determine user is idle to activate the function.
- And time waiting between switch of instances

3.3.2 URL parameters
Here is the parameters list that can be added to the application URL to perform the activities described below:
· ColorScheme=Dark to select dark mode (ColorScheme=Light is the default mode)
· fullScreen=X to display dashboard in fullscreen
· refreshTimer=X where X is the refresh time to set in minutes (By default, the refresh time is the selected one
in the configuration application)
· autoSwitchOnIdle=true/X working with carousel feature, it enables the auto-switching between the
displayed instances (autoSwitchOnIdle=false by default)
· hardRefresh = X ' (X = number of hours) This option is used in order to clear the browser cache after a
configurable period.
Ø In IE, the Browser will be closed and restarted again in order to reinitialize the memory.
Ø In chrome and other browsers, the browser will be refreshed after the X hours.
· statuses=<status1>, <status2>… Enable to display only the tile(s) with the selected status(es)
Example :
[Protocol]://[domain:port]/sap/bc/ui5_ui5/stdf/ope_dash/index.html?configId=1& statuses=red
Ø It shows the tile(s) with red status.
· font=extend to display the tile’s text in two lines.
Note
Starting from SP05, the user has the possibility to navigate directly to the wanted level by clicking on it from
the webdynpro configuration application or by adding its ID to the URL.So navigation URL will have this format
ConfigId-XXXXXX-XXXXX
3.3.3 Instance Selection Header
This header allows you to switch between instances manually.
Instance Selection Header
Each instance will have its own refresh timer which is a circle icon containing the time set in minutes.
You can click on the refresh icon to manually manage the timer refresh instance.

3.3.4 The Content Area
The content area is in the middle-center of the dashboard. This is where you see the content of the selected
instance.
Content Area
This area is covered by the navigator which contains:

· Navigating items: which show where you are, and where you are from .
· The message inbox button .
· The legend button . It will open a pop up contains legends.
· The collapse all tiles button . It will collapse the tiles which are shown in content area.
· The Filters button , It enable filtering tiles based on Status, Metric Categories (appear at metric level),
and Metric Types (appear at metric level).
Filtering option
· The expand all tiles button . It will un-collapse the tiles.
· The refresh button . It serves like the refresh button in instance selection header.

· The full screen button which allows you to show only the content area. The previous toggle state of side
panes is kept. For example, if they are hidden prior to full screen, when you go back from full screen, they will
be hidden.
3.4 Content Navigation
As you know, there are two views in the dashboard model. The Instances View and the Scenarios View. In the
Instances View, at first level the tile are level 1 items. You can click the tile to navigate to the second level which
shows the level 2 items for selected level 1.
Instances View - Click Tile to Navigate
However, in the Scenarios View, each tile is the value of the scenario. Inside each tile, the level 1 items will be listed
as entries of the tile. To navigate to the second level, you need to select an entry in the tile.
Scenarios View - Click Level 1 Item Entry to Navigate
From second level, the navigation is the same for both views. When you reach the third level, some of the tiles
allows you to navigate to the fourth level, some does not. It's based on the type of metric, and the grouping
configuration. In general, if you encounter a KPI tile like image below, you can navigate to the fourth level.
Otherwise, it will jump to the place where it's configured in the configuration application. You can differentiate
them by the arrow on the right side, and the additional 2 numbers information in the tile. These numbers are for
the total of red, and yellow rating that this tile contains. They appear only when rating is yellow or red.
Third Level Navigable Tile
While navigating down, the navigator will keep track of where you are, and where you were by navigating items.
You can go back 1 level by select the left arrow button. You can also click to any navigating item to go back to that
level. In case the screen size is small, so not all the navigating items are shown. You can select the "…" button to
open the list of now shown levels.

Navigator - Navigating Items

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User Guide PUBLIC

Focused Insights for SAP Solution Manager

Operations Dashboard 7.2

Version Date Change

1.0 2017-06-30 Initial version

1.1 2017-07-31 Support package 1 (SP01)

1.2 2018-07-12 Support package 2 (SP02)

1.3 2019-02-21 Support package 3 (SP03)

1.4 2019-08-09 Support package 4 (SP04)

1.5 2020-01-07 Support package 5 (SP05)

1.6 2020-05-26 Support package 6 (SP06)

Operations Dashboard 7.2 PUBLIC

Operations Dashboard 7.2 PUBLIC

Operations Dashboard 7.2 PUBLIC

We need to configure a dashboard before accessing to the dashboard application itself.

FI Launchpad First View

FI Launchpad Operations View

Operations Dashboard 7.2 PUBLIC

There are 3 tabs in the configuration application you can use:

Operations Dashboard Configuration Application Views

2.2 Metadata Configuration

Metadata Configuration View

Scenario View - Attribute Values' Tiles

Operations Dashboard 7.2 PUBLIC

· Under Attributes table, select button to enter edit mode.

Attributes Table - Toolbar in Edit Mode

2.2.2 Delete Attribute

Delete Attribute Confirmation Prompt

Operations Dashboard 7.2 PUBLIC

· You need to select 1 attribute in the Attributes Table.

Attributes' Values Table

Attributes' Values Table - Toolbar in Edit Mode

2.2.4 Delete Attribute's Value

Delete Attribute's Values Confirmation Prompt

Operations Dashboard 7.2 PUBLIC

Catalog Configuration View

2.3.1 Add or Edit Catalog

· Under Catalog table, select button to enter edit mode.

Catalog Table - Toolbar in Edit Mode

2.3.2 Delete Catalog

Operations Dashboard 7.2 PUBLIC

2.3.3 Add or Edit Catalog's Metrics and Alerts

· Under Catalog Configuration table, select button to enter edit mode.

Catalog Configuration Table - Toolbar in Edit Mode

Catalog Configuration - Metrics/Alerts Search Help

Operations Dashboard 7.2 PUBLIC

Catalog Configuration - Managed Object Search Help

Operations Dashboard 7.2 PUBLIC

o Select one or more metrics and alerts and choose .

2.3.4 Delete Catalog's Metrics and Alerts

Delete Catalog Configuration Confirmation Prompt

Operations Dashboard 7.2 PUBLIC

Operations Configuration View

2.4.1 WebDynpro Configuration

2.4.1.1 Add or Edit an Instance

In the Configurations panel, do as follow:

Operations Dashboard 7.2 PUBLIC

· Select the button to enter edit mode.

Operations Configuration - Add/Edit Instance