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Empathy Map Questionnare

1. Parking issues are a major source of stress, especially in the mornings when rushing to work or appointments. 2. Public transport or cabs are preferred over personal vehicles when places are known to have parking issues or limited spaces. Bikes are also used to avoid parking problems and save time. 3. There needs to be mandatory rules to ensure ample parking is provided according to the number of people commuting to work places and locations. Shopping malls are seen as providing good parking options with space for many vehicles. 4. Not finding parking easily elicits feelings of annoyance and frustration.

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ekta agarwal
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58 views8 pages

Empathy Map Questionnare

1. Parking issues are a major source of stress, especially in the mornings when rushing to work or appointments. 2. Public transport or cabs are preferred over personal vehicles when places are known to have parking issues or limited spaces. Bikes are also used to avoid parking problems and save time. 3. There needs to be mandatory rules to ensure ample parking is provided according to the number of people commuting to work places and locations. Shopping malls are seen as providing good parking options with space for many vehicles. 4. Not finding parking easily elicits feelings of annoyance and frustration.

Uploaded by

ekta agarwal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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S.No.

Question

1 Do you like driving? why/ why not? probe deeper if


person answers in one or two sentences

2 Do you take cabs/ public transport sometimes?


when? why?

3 When you drive within the city, what do you enjoy


most about driving? what do you dislike the most?

4 When you go to work how do you commute? Why


(do you choose this way)?

5 When you go shopping or visiting friends- how do


you commute?
6 What do you think about when you have to go to a
new place or a place where there is limited
parking?

8 How often do you get parking in your area (home


or office) easily?

9 What do you feel when you don't find parking


easily?

10 Can you narrate any incident when you felt angry


or frustrated about parking? Does this happen
frequently?

11 Can you share any instance when you were


pleasantly surprised about parking?
12 Where according to you is the best parking service?
where was this? what did you feel when you
experienced this service?
13 Given a chance what is one thing you would like to
change regarding the existing car parking?

14 what would a smooth/ hassle free driving and


parking experience mean to you? would it have any
impact on your life/ work/ emotions?
Interviwer-1

Like driving as a childhood passion, driving, feeling..

For - Official travel you take cabs because it gives scope to work
For Personal Travel you prefer your own car; outside local station
you prefer cabs because of long routes, or parking issue or having
rush prefer to take cabs. Mainly parking issue leads to have lot of
trouble ; congested

On Highway its gives more pleasure; or where there is no traffic;


dislike the most traffic, regular honk, begging, parking space

Locally - Own car because it gives you more privacy until and
unless its congested /traffic and proper parking and outstation
cabs

On Private cars avoid congested places as they don’t have proper


parking and space to drive
Worried , time wastage, fear of damage , toe , unsafe,

Home : Parking is fix so no issues and Office : Paid parking, far


away almost 150m from office and you have to wait sometime ;
congested places

Frustrated; irritated; anger ; you go somewhere far and have


unease, fear

Galleria Market - Paid is always full, free parking in open space,


weekend parking is almost full, 2-3 rounds to get something, got
parking in 200-300mn from the place and then have to comeback
walking--> wastage of time almost 45 minutes---> anger

In the same market, when some vehicle was moving out and got
the parking within 1 minutes made me feel elated
1. Any hotel where vielle parking is free and you have to give the
keys and everything is taken care off; It was in Hotel; Elated
2. Parking along with few good services like car washing
3. Society managing the car with online tracking and the same
made you feel elated
1 More and more parking spaces, no random parking and very less
available for the moving vehicle, multi level parking's, no car
driving zone near office and should be separate places and thus
you get immense pleasure

Burden free space, time saving, control over emotions when going
for important areas, less anger and thus more focus on the work
or meeting and will be more productive
Interviwer-2 Interviwer-3

1. Like driving as it is a stress buster; no diversion; me time yes, because i like to driver nearby places
,basically travelling with family

1. Only when you are going for an interview because of the yes, when I know I can face parking
problem. issues or if it is cheaper to go by public
2. Never take cars in old markets; congested market because transport
of rush and parking issues

1. Feel elated and its my body part, dislike : traffic, like: listening music while
2. Like the space; own space, privacy driving
3. dislike - Traffic , Parking issue , driving within the city

1. Go by own car because the office is near


bike because by bike i can reach early
and also parking issue will be less
1. Depends , Party - Cabs as drink and drive and in case of
casual offsite then by your own car car because i go with family and also that
places have no parking issues
1. Feeling stupid and gives me fear now have to find
alternate and in case required switch the place
prefer to use public transport or cabs
Office - Booked Parking; home - Booked parking

home:  quite easy , office: very rare


Feel bad and pathetic and then feeling how kind of this
place why came to this place. While I ensure before visiting
any place
annoyed, frustrated,
1. Taking father to hospital, it was urgency , went to Paras,
no parking was available and that was the critical case, and
no one was there to help that was the worst situation and
this happen more occasionally in most hospital once I went for interview and i got late
bcos of the parking issue, parking issues
are causing stress in life especially in
mornings bcos as soon as you get up its
in your mind that i have to reach early
else I won't get parking
1. In one of the café they have made the parking space for
even small restaurant and that was free dont remember that but if I get parking
on mornings even I m late
1. Hotels, Malls generally have best services…I really feel like
a kind

shopping malls , felt happy ,satisfied as


they have ample parking to cover ample
cars
1. It should be techno services like I went to Aloha Rishikesh
---> Multi layer parking and the managed by the IT system
make it mandatory to make ample car
parking space in work places according to
workforce
1. It means a lot to me and will have big impact on my work
life and have good mood to start with any activity, mainly
for interview, office , work life, with less of the struggle that means more happy and relaxed life
to me while going for office or going out
on weekends especially
Say
1. parking issues are causing stress in life
especially in mornings

Do
1. take public transport or cabs when
because of places that have parking issues
or if it is cheaper
2. Takes bike to commute as it takes less
time
2. Takes car when go out with family
Think
1. mandatory to make ample car parking
space in work places according to
workforce
2. shooping malls have ample parking to
cover ample cars

Feel
1. I feel annoyed and frustated for not
finding parking easily
2.

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