Ticket Internal Priority

Status Owner Group Resolver_Group

IN3967402 2 RESOLVED SAP Business Application Services I-BCS-PE-VIR01
IN3962260 2 RESOLVED SAP Business Application Services I-GSB-PE-VIR01
IN3963675 2 RESOLVED SAP Business Application Services I-GSB-PE-VIR01
IN3959540 2 RESOLVED SAP Business Application Services I-GSB-PE-VIR01
IN3957662 2 CLOSED SAP Business Application Services I-BCS-PE-VIR01
IN3956638 2 CLOSED SAP Business Application Services I-BCS-PE-VIR01
IN3954919 2 CLOSED SAP Business Application Services I-BCS-PE-VIR01
IN3967604 2 RESOLVED Web Middleware Enablement - Rimac I-WME-RIMAC-PE-VIR
IN3934668 2 RESOLVED Web Middleware Enablement - Rimac I-DYN-LA-DYNAMIC_
IN3964761 2 RESOLVED Web Middleware Enablement - Rimac I-WME-VIDARIMAC-PE
IN3964824 2 RESOLVED Web Middleware Enablement - Rimac I-WME-VIDARIMAC-PE
IN3964758 2 RESOLVED Web Middleware Enablement - Rimac I-WME-VIDARIMAC-PE
IN3960941 2 RESOLVCONWeb Middleware Enablement - Rimac TraI-WME-VIDARIMAC-PE
IN3959845 2 CLOSED Web Middleware Enablement - Rimac I-WME-RIMAC-PE-VIR
IN3955639 2 CLOSED Web Middleware Enablement - Rimac I-WME-VIDARIMAC-PE
Owner Parent Client
Yordy Rafael Chuchon He Unique
Jordann Gomez Ramos Unique
Jordann Gomez Ramos Unique
Jordann Gomez Ramos Unique
Jack Wagner Moreno RodrUnique
Jack Wagner Moreno RodrUnique
Jack Wagner Moreno RodrUnique
Saul Vasquez Seguros Rimac
Saul Vasquez Seguros Rimac
Bawer Conde Seguros Rimac
Bawer Conde Seguros Rimac
Bawer Conde Seguros Rimac
Bawer Conde Seguros Rimac
Lady Fiorella Vasquez Seguros Rimac
Bawer Conde Seguros Rimac
Summary
unq#ITM Agent Offline: RP1-unqsisapapp3_RP1_07:Ins - UNIQUE-REMOTE
unq#ITM Agent Freeze: RP1-yanbalrp1:yanbalrp1:mySAP - Remote UNIQUE-REMOTE - Review the collection o
unq#yanbalrp1#SAP: RP1-yanbalRP1_RP1_02:Ins:RP1: an alert of class:Update occured. Terminated update
unq#yanbalrp1#SAP: RP1-yanbalRP1_RP1_02:Ins:RP1: an alert of class:Update occured. Terminated update
unq#ITM Agent Freeze: RP1-yanbalrp1:yanbalrp1:mySAP - Remote UNIQUE-REMOTE - Review the collection o
unq#yanbalrp1#SAP: RP1-yanbalRP1_RP1_02:Ins:RP1: system log received message: AB0:Runtime error "DBI
unq#yanbalrp1#SAP: RP1-yanbalPP2_RP1_06:Ins:RP1: Percent of Dialog work processes in Running state i
rmc#rsdcpdymn01#ESXi VM impact Host CPU saturation on Host rssipr02 ESXi VM impact Host CPU saturat
rmc#ACSELE_WME1 GC Suspension Time on Process ClusterDed_WIN01 (rsdcaaxe02Win01server1)
rmc#rsdcpsasecs01#SAS_ECS_WME1 JVM on Process CLSASECSBatch (sasecsdcpbatchserver1)
rmc#SAS_WAS_WME1 Thread Concurrent Hung Count on Process WASCluster02 (rssbj2ee13server3)
rmc#rsdcpim01#IBMIDM_WAS_WME1 CPU Utilization on Host RSDCPIM01.rimac.com.pe
rmc#rsdcaproodmdb01#DB2 instance is not active for the instance: db2inst1
rmc#rsdcpim01#IBMIDM_WAS_WME1 CPU Utilization on Host RSDCPIM01.rimac.com.pe
rmc#ACSELE_WME1 Disk Utilization on Host rsdcaaxe02.rimac.com.pe
Details CI all_msoffl_gmsc_sa</div>
<div>AlertKey: CI Name CI Environment CI Class CI Support Group Change Type
<div>AlertGroup:
10.28.21.6
<div>AlertKey: ITM_ManagedSystem</div>
SERVICIO DE PRODUCTION
ITM_Agent_Freeze</div> BUSINESSAPI-BCS-PE-VIR01
<div>AlertGroup:
10.28.3.195
ITM_ManagedSystem</div>
SERVICIO DE PRODUCTION BUSINESSAPI-BCS-PE-VIR01
Summary: SA10.28.3.195SERVICIO DE PRODUCTION BUSINESSAPI-BCS-PE-VIR01
Summary: SA
10.28.3.195
<div>AlertKey: SERVICIO DE PRODUCTION
ITM_Agent_Freeze</div> BUSINESSAPI-BCS-PE-VIR01
<div>AlertGroup:
10.28.3.195
ITM_ManagedSystem</div>
SERVICIO DE PRODUCTION BUSINESSAPI-BCS-PE-VIR01
Summary: SA10.28.3.195SERVICIO DE PRODUCTION BUSINESSAPI-BCS-PE-VIR01
Summary: SA
10.28.3.19
<div>AlertKey: ESXi VMSERVICIO DE PRODUCTION
impact Host BUSINESSAPI-BCS-PE-VIR01
CPU saturation on Host rssipr02 ESXi VM impact Host CPU saturation OPEN Problem P21
<div>AlertGroup:
172.25.108SERVICIO
dynaTraceIncidentStart</div>
DE PRODUCTION LINUXCOMPI-UNI-IN-VIR01
<div>AlertKey: ACSELE_WME1 GC Suspension Time on Process ClusterDed_WIN01 (rsdcaaxe02Win01server1) </div>
<div>AlertGroup:
172.23.2.1
<div>AlertKey: dynaTraceIncidentStart</div>
SERVICIO DE
SAS_ECS_WME1 JVMPRODUCTION BUSINESSAPI-WME-RIMAC-PE-VIR
on Process CLSASECSBatch (sasecsdcpbatchserver1) </div>
172.25.109SERVICIO
<div>AlertGroup: DE PRODUCTION
dynaTraceIncidentStart</div>
<div>AlertKey: SAS_WAS_WME1 Thread Concurrent Hung BUSINESSAPI-WME-RIMAC-PE-VIR
Count on Process WASCluster02 (rssbj2ee13server3) </div>
<div>AlertGroup:
172.24.100.
<div>AlertKey: dynaTraceIncidentStart</div>
SERVICIO DE PRODUCTION
IBMIDM_WAS_WME1 CPU Utilization onBUSINESSAPI-WME-RIMAC-PE-VIR
Host RSDCPIM01.rimac.com.pe </div>
<div>AlertGroup:
172.25.109.
dynaTraceIncidentStart</div>
SERVICIO DE PRODUCTION BUSINESSAPI-WME-RIMAC-PE-VIR
Summary: DB172.23.2.1
<div>AlertKey: SERVICIO DE PRODUCTION
IBMIDM_WAS_WME1 CPU Utilization onBUSINESSAPI-WME-RIMAC-PE-VIR02
Host RSDCPIM01.rimac.com.pe </div>
<div>AlertGroup:
172.25.109.
dynaTraceIncidentStart</div>
S ERVICIO DE PRODUCTION BUSINESSAPI-WME-RIMAC-PE-VIR
<div>AlertKey: ACSELE_WME1 Disk Utilization on Host rsdcaaxe02.rimac.com.pe </div>
<div>AlertGroup:
172.23.2.1
dynaTraceIncidentStart</div>
SERVICIO DE PRODUCTION BUSINESSAPI-WME-RIMAC-PE-VIR
Category Expedite Parent Ticket Class of Parent Ticket WO Group WO Group Class
Classification ID Classification Creation Date Report Date Actual Start Actual Finish
CSDYN101 Dynamic Automatio 9/30/2021 18:46 ### 10/1/2021 1:37 10/1/2021 4:14
CSDYN101 Dynamic Automatio 9/28/2021 15:17 ### ### 9/29/2021 17:20
CSDYN101 Dynamic Automatio 9/29/2021 8:59 9/29/2021 8:59 ### 9/29/2021 17:26
CSDYN101 Dynamic Automatio 9/27/2021 10:15 ### ### 9/28/2021 12:38
CSDYN101 Dynamic Automatio 9/26/2021 15:16 ### 9/27/2021 0:14 9/27/2021 0:15
CSDYN101 Dynamic Automatio 9/26/2021 4:03 9/26/2021 4:03 ### 9/26/2021 12:48
CSDYN101 Dynamic Automatio 9/25/2021 10:38 ### ### 9/25/2021 23:03
CSDYN101 Dynamic Automatio 9/30/2021 20:14 ### 10/1/2021 4:56 10/1/2021 4:57
CSDYN101 Dynamic Automatio 9/16/2021 14:15 ### ### 10/1/2021 2:41
CSDYN101 Dynamic Automatio 9/29/2021 19:25 ### ### 9/30/2021 2:19
CSDYN101 Dynamic Automatio 9/29/2021 20:02 ### ### 9/30/2021 2:22
CSDYN101 Dynamic Automatio 9/29/2021 19:25 ### 9/30/2021 2:26 9/30/2021 2:26
CSDYN101 Dynamic Automatio 9/28/2021 0:50 9/28/2021 0:50 9/28/2021 5:38 9/28/2021 5:42
CSGSAR113101 Platform Support I 9/27/2021 13:06 ### ### 9/27/2021 18:07
CSDYN101 Dynamic Automatio 9/25/2021 17:55 ### ### 9/26/2021 2:48
Target Start Target Finish Last Update Dispatch Date Assignment to Owner Group
### 10/1/2021 0:49 9/30/2021 18:46
### 9/28/2021 21:19 9/28/2021 15:17
9/29/2021 8:59 9/29/2021 15:04 9/29/2021 8:59
### 9/27/2021 16:19 9/27/2021 10:15
### 9/26/2021 21:19 9/26/2021 15:16
9/26/2021 4:03 9/26/2021 10:04 9/26/2021 4:03
### 9/25/2021 16:39 9/25/2021 10:38
### 10/1/2021 4:56 9/30/2021 20:14
### 9/16/2021 14:19 9/16/2021 14:15
9/30/2021 2:16 9/29/2021 19:54 9/29/2021 19:25
9/30/2021 2:20 9/29/2021 20:26 9/29/2021 20:02
9/30/2021 2:25 9/30/2021 2:26 9/29/2021 19:25
9/28/2021 5:39 9/28/2021 5:38 9/28/2021 0:50
### 9/27/2021 14:03 9/27/2021 13:06
9/26/2021 2:40 9/25/2021 18:13 9/25/2021 17:55
Diagnostic Date Closure Date Cancellation Date Resolution Code Major Incident
WORK AS DESIGN 0
WORK AS DESIGN 0
WORK AS DESIGN 0
WORK AS DESIGN 0
10/4/2021 1:01 NO ACTION TAKEN 0
10/3/2021 1:02 NO ACTION TAKEN 0
10/3/2021 1:00 NO ACTION TAKEN 0
NO ACTION TAKEN 0
AUTOMATION 0
NO ACTION TAKEN 0
NO ACTION TAKEN 0
NO ACTION TAKEN 0
NO ACTION TAKEN 0
10/4/2021 1:05 RESET 0
10/3/2021 1:01 NO ACTION TAKEN 0
Is Global Global Ticket Symptom Cause Resolution Time to Dispatch
1 Alerta de agente<div>Perdida
offl Sedeválida reconexión de los agente 6.07
ITM sap con la aplicación y la reco
0 <div> se reportóSe el
valida
alertamiento
que seelvalidó
sistema
con</div><div><br
pero
está
nomonitoreandose 
se tomó/></div><div
acción <!--
6.05y es
RICH
id="mb7b23b6c-sc_div"
unaTEXT
falsa-->
alerta<!-- RICHstyle
TEX
0 <div> se reporta<div>se
el alertamiento
valida
 Se que 
validó
con </div><div> </div><div
esyun 
no errror
se tomó deacción <!--
duplicidad6.08
RICH
id="mb7b23b6c-sc_div"
de registro
TEXT -->
, es algo usualstyle="bo
que pa
0 <div> Se reportó<div>Se
el alertamiento
valid
 Se validó
con</div><div> </div><div
pero no se tomó accion <!--
6.07
id="mb7b23b6c-sc_div"
RICH TEXT --> style="bo
0 unq#ITM AgentFalsoFreealertamien
No se ejecutaron acciones 6.05
0 Summary:
Summary: SAP: RP1-yanbalPP2_RP1_06:Ins:RP1: Percent of6.03
SAP:<div>Error
RP aProblema se resuelve Dialog work
0 processes in Running
Alto consumo
stateSeisvalida
de
greater/Equal
los wp dethan:
dialogo
100%
se on
iberan
yanbalPP2<!--
6.02una vez  que RICHel proceso
TEXT --> finaliza
0 false alert<!-- RICH
false TEX
alert<!--
<div>false
RIC alert</div> 8.04
0 Falso positivo<!--
Clear
RICH
eventClear
causeevent
g resolution goi 0.1
0  Alerta generada
 Alertapor
generada
comportamiento
por comportamiento
interno2.21
de la
interno
app<!--deRICH
la app<!--
TEXT -->
RICH TEX
0  Comportamiento
 Comportamiento
propio de lapropio
aplicación<!--
de la aplicación<!--
RICH
0.4 TEXT --> RICH TEXT -->
0  Generado por  Generado
comportamiento
por comportamiento
propio de lapropio
8.42
aplicación<!--
de la aplicación<!--
RICH TEXT -->RICH TEX
0  Se valida que Selavalida
instancia
que la
seinstancia
encuentraseactiva<!--
encuentra
4.8 RICHactiva<!--
TEXT -->RICH TEXT -->
0  alerta de cpu<!--
 saturacion
RICH TEXT  se
de-->reinicia
procesoservidor<!--
SL con usuario
RICHmcms<!--
TEXT0.98
-->RICH TEXT -->
0 Nos encontró Nosprob
encontró problema de 0.31
Time to Resolve Time to Diagnose Failure Class Failure Code Problem
9.47 0 .APPLICATION.
26.06 0 .APPLICATION - FALSE ALERT.
8.44 0 .APPLICATION - FALSE ALERT.
26.38 0 .APPLICATION - BATCH ISSUE.
8.97 0 .APPLICATION.
8.76 0 .APPLICATION.
12.41 0 .APPLICATION.
8.05 0 .APPLICATION - FALSE ALERT.
348.46 0 .APPLICATION.
8.64 0 .APPLICATION - OTHER.
6.33 0 .APPLICATION - OTHER.
8.42 0 .APPLICATION - OTHER.
4.86 0 .APPLICATION - OTHER.
5.05 0 .CUSTOMER - APPLICATION ISSUE.
8.9 0 .APPLICATION - OTHER.
Failure Code Cause Cancellation Reason Associated Incidents Resolved Number
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
Ticket System Ticket Class Priority Status Group Reported by Customer
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
SCCD Incident 2 Closed No
Week Reported Week Resolved Week Dispatched Week Diagnosed Week Cancelled
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
9/17/2021 10/1/2021 9/17/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
10/1/2021 10/1/2021 10/1/2021
Team Reported Business Time Resolved Business Time Resolving Country
BAS Out of Business Hours Out of Business Hours Peru
BAS In Business Hours In Business Hours Peru
BAS Out of Business Hours In Business Hours Peru
BAS In Business Hours In Business Hours Peru
BAS Weekend Out of Business Hours Peru
BAS Weekend Weekend Peru
BAS Weekend Weekend Peru
WME Out of Business Hours Out of Business Hours Peru
WME In Business Hours Out of Business Hours Peru
WME In Business Hours Out of Business Hours Peru
WME Out of Business Hours Out of Business Hours Peru
WME Out of Business Hours Out of Business Hours Peru
WME Out of Business Hours Out of Business Hours Peru
WME In Business Hours Out of Business Hours Peru
WME Weekend Weekend Peru
Sending Country CI Service CI Hostname-App CI IP Address
Peru SERVICIO DE ASAP ERP ABAP APP3 P 10.28.21.62
Peru SERVICIO DE ASAP ERP ABAP IC PROD10.28.3.195
Peru SERVICIO DE ASAP ERP ABAP IC PROD10.28.3.195
Peru SERVICIO DE ASAP ERP ABAP IC PROD10.28.3.195
Peru SERVICIO DE ASAP ERP ABAP IC PROD10.28.3.195
Peru SERVICIO DE ASAP ERP ABAP IC PROD10.28.3.195
Peru SERVICIO DE ASAP ERP ABAP APP2 P 10.28.3.198
Peru SERVICIO DE RSDCPDYMN01 172.25.108.91
Peru SERVICIO DE AACSEL/E PROD 172.23.2.151
Peru SERVICIO DE ASAS ECS PROD 172.25.109.135
Peru SERVICIO DE ABIZAGI PROD 172.24.100.22
Peru SERVICIO DE ISIM PROD 172.25.109.50
Peru SERVICIO DE BDB2 PROD 172.23.2.158
Peru SERVICIO DE ISIM PROD 172.25.109.50
Peru SERVICIO DE AACSEL/E PROD 172.23.2.151
Compliance OLA SSA - Dispatch Compliance OLA SSA - Resolve Compliance OLA Peru - Dispatch
Out of criteria In criteria Out of criteria
Out of criteria In criteria Out of criteria
Out of criteria In criteria Out of criteria
Out of criteria In criteria Out of criteria
Out of criteria In criteria Out of criteria
Out of criteria In criteria Out of criteria
Out of criteria In criteria Out of criteria
Out of criteria In criteria Out of criteria
In criteria Out of criteria In criteria
Out of criteria In criteria Out of criteria
In criteria In criteria In criteria
Out of criteria In criteria Out of criteria
Out of criteria In criteria Out of criteria
In criteria In criteria In criteria
In criteria In criteria In criteria
Compliance OLA Peru - Resolve Compliance OLA Peru - Diagnose Compliance SLA Dispatch
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria
Out of criteria
Out of criteria
In criteria
Out of criteria
In criteria
In criteria
Out of criteria
Compliance SLA Resolve Compliance Resolve Compliance Dispatch Backlog Age
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria Out of criteria Out of criteria
Out of criteria Out of criteria In criteria
Out of criteria Out of criteria Out of criteria
Out of criteria Out of criteria In criteria
Out of criteria Out of criteria Out of criteria
Out of criteria Out of criteria Out of criteria
Out of criteria Out of criteria In criteria
Out of criteria Out of criteria In criteria
Backlog Age Group Account Classification Tribe Cluster Territory Squad
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
Cluster 2B Multi IndustCluster 2 Territory ClusC2 - Squad Operación Priorizada
 Compliance Target Finish Doc Flag Closure Code Group Client-Internal
C2 - Squad Operación Priorizada 1
C2 - Squad Operación Priorizada 1
C2 - Squad Operación Priorizada 1
C2 - Squad Operación Priorizada 1
C2 - Squad Operación Priorizada 1
C2 - Squad Operación Priorizada 1
C2 - Squad Operación Priorizada 1
C2 - Squad Operación Priorizada 1
C2 - Squad Operación Priorizada 1
C2 - Squad Operación Priorizada 0
C2 - Squad Operación Priorizada 0
C2 - Squad Operación Priorizada 0
C2 - Squad Operación Priorizada 0
C2 - Squad Operación Priorizada 1
C2 - Squad Operación Priorizada 0
Ticket Internal Priority
Status OwnOwner Group Owner
IN3969119 3 RESOLVED I-INXseries Carlos Augusto Arbulu Vera
IN3943316 3 CLOSED I-INXseries Carlos Augusto Arbulu Vera
IN3935233 4 RESOLVED I-INXseries - India Bala P. Sanapati
IN3951486 4 RESOLVED I-INXseries - India Divya Mamidi
IN3959040 4 RESOLVED I-INXseries - India Divya Mamidi
IN3965315 4 RESOLVED I-INXseries Alejandro Perez
IN3962391 3 RESOLVED I-INXseries Williams Gonza Rojas
IN3883807 3 RESOLVED I-INXseries Alejandro Perez
IN3962245 3 RESOLVED I-INXseries Alejandro Perez
IN3912672 4 RESOLVED I-INXseries Carlos Alberto Varela Asencios
IN3952050 3 RESOLVED I-INXseries Paul Baldeon Nolasco
IN3934773 4 RESOLVED I-INXseries Carlos Alberto Varela Asencios
IN3893691 3 RESOLVED I-INXseries Paul Baldeon Nolasco
IN3952978 3 RESOLVED I-INXseries Paul Baldeon Nolasco
IN3940294 4 RESOLVED I-INXseries Paul Baldeon Nolasco
IN3935871 3 RESOLVED I-INXseries Paul Baldeon Nolasco
IN3947798 3 RESOLVED I-INXseries Paul Baldeon Nolasco
IN3884035 4 RESOLVED I-INXseries Carlos Alberto Varela Asencios
IN3901366 4 RESOLVED I-INXseries Carlos Alberto Varela Asencios
IN3916556 3 RESOLVED I-INXseries Paul Baldeon Nolasco
IN3900461 3 RESOLVED I-INXseries Paul Baldeon Nolasco
IN3939002 3 RESOLVED I-INXseries Paul Baldeon Nolasco
IN3914549 3 CLOSED I-INXseries Paul Baldeon Nolasco
IN3934294 4 CLOSED I-INXseries Paul Baldeon Nolasco
IN3889173 4 CLOSED I-INXseries Paul Baldeon Nolasco
Parent Client Summary Details
Clínica Internacional S.Aci8#cinxhipros08#Alert in node CINXHIPROS08Summary:
- Alert in node
Clínica Internacional S.Aci8#swwebp004#Alert in node SWWEBP004 - Summary:C: Alert in node
Seguros Rimac rmc#rstatcaes01#CPU Workload High. CPU _To S<div>AlertKey:
ummary: CPU all_msoffl_gmsc_all_so</div>
Workload
Seguros Rimac rmc#rssbdesaopg01#ITM Agent Offline: Pri <div>AlertGroup: ITM_ManagedSystem</div>
Seguros Rimac rmc#rsdcatpaeapp03#CPU Workload High. CPU S<div>AlertKey:
ummary: CPU all_msoffl_gmsc_all_so</div>
Workload
Seguros Rimac rmc#ITM Agent Offline: rim_rim_ardv_rsdc <div>AlertGroup: ITM_ManagedSystem</div>
Seguros Rimac rmc#rsdcpsched01#CPU Workload High. CPU _T Summary: CPU Workload
Seguros Rimac rmc#appsb#High page file usage (97%) for _ToSummary: High page fil
Seguros Rimac rmc#rsdcadpr01#High space used (100%) for Summary: High space us
Seguros Rimac rmc#rssirest03#High page file usage (96%) forSummary: High page fil
Seguros Rimac rmc#rsmigi01#High space used (92%) for C: Summary: High space us
Seguros Rimac rmc#rsdcatattu01#CPU Workload High. CPU _TSummary: CPU Workload
Seguros Rimac rmc#rsdcpdc01#High space used (90%) for D: Summary: High space us
Seguros Rimac rmc#iis#High space used (91%) for C: Free Summary: Highall_msoffl_gmsc_all_so</div>
<div>AlertKey: space us
Seguros Rimac rmc#rssilddrp01#(Received during suppressio <div>AlertGroup: ITM_ManagedSystem</div>
Seguros Rimac rmc#pegasus#High space used (91%) for C: Summary: High space us
Seguros Rimac rmc#rssbsql02#High space used (92%) for C: Summary: Highall_msoffl_gmsc_all_so</div>
<div>AlertKey: space us
Seguros Rimac rmc#ITM Agent Offline: rim_rim_ardv_rsdc <div>AlertGroup: ITM_ManagedSystem</div>
Seguros Rimac rmc#rsdcadrpt01#CPU Workload High. CPU _To Summary: CPU Workload
Seguros Rimac rmc#rssbbiza07#High space used (91%) for C Summary: High space us
Seguros Rimac rmc#rssirest03#High space used (97%) for C Summary: High space us
Seguros Rimac rmc#rsdcpdc01#High page file usage (95%) forSummary: High page fil
Seguros Rimac rmc#sisprod01#High space used (95%) for C: Summary: High space us
Seguros Rimac rmc#rssbrds01#High space used (92%) for C: Summary: High space us
Seguros Rimac rmc#rssidc02#High space used (92%) for C: Summary: High space us
CI CI Name CI Environment CI Class CI Support Group
10.117.80.35 : CINXHIPROS08SERVICIO DE PRODUCTION WINDOWSCI-INT-IN-VIR01
172.20.230.10 : SWWEBP004SERVICIO DE PRODUCTION WINDOWSCI-INT-PE-VIR01
172.25.48.41 : RSTATCAES01 SERVICIO DE TEST WINDOWSCI-INT-IN-VIR01
172.25.32.152 : RSSBDESAOPSERVICIO DE DEVELOPMENT WINDOWSCI-INT-IN-VIR01
172.23.6.106 : rsdcatpaeapp SERVICIO DE TEST WINDOWSCI-INT-IN-VIR01
172.23.2.18 : rsdcadim01 SERVICIO DE DEVELOPMENT WINDOWSCI-INT-IN-VIR01
172.25.108.29 : RSDCPSCHEDSERVICIO DE PRODUCTION WINDOWSCI-INT-RIMAC-PE-VIR
DHCP, File Server (ACSEL/X, SERVICIO DE PRODUCTION WINDOWSCI-INT-IN-VIR01
172.23.2.19 : rsdcadpr01 SERVICIO DE DEVELOPMENT WINDOWSCI-INT-IN-VIR01
172.25.36.25 : RSSIREST03 SERVICIO DE PRODUCTION WINDOWSCI-INT-RIMAC-PE-VIR
172.25.108.125 : RSMIGI01 SERVICIO DE PRODUCTION WINDOWSCI-INT-PE-VIR01
172.25.109.185 : rsdcatattu0 SERVICIO DE TEST WINDOWSCI-INT-RIMAC-PE-VIR
172.25.108.232 : RSDCPDC01SERVICIO DE PRODUCTION WINDOWSCI-INT-RIMAC-PE-VIR
172.24.100.242 : IIS SERVICIO DE DISASTER RECOVERYWINDOWSCI-INT-RIMAC-PE-VIR
172.24.100.203 : RSSILDDRP0SERVICIO DE DISASTER RECOVERYWINDOWSCI-INT-RIMAC-PE-VIR
172.25.36.132 : PEGASUS SERVICIO DE PRODUCTION WINDOWSCI-INT-RIMAC-PE-VIR
172.25.32.68 : RSSBSQL02 SERVICIO DE DEVELOPMENT WINDOWSCI-INT-RIMAC-PE-VIR
172.23.2.19 : rsdcadpr01 SERVICIO DE DEVELOPMENT WINDOWSCI-INT-IN-VIR01
172.23.2.20 : rsdcadrpt01 SERVICIO DE DEVELOPMENT WINDOWSCI-INT-IN-VIR01
172.24.100.38 : RSSBBIZA07 SERVICIO DE DISASTER RECOVERYWINDOWSCI-INT-RIMAC-PE-VIR
172.25.36.25 : RSSIREST03 SERVICIO DE PRODUCTION WINDOWSCI-INT-RIMAC-PE-VIR
172.25.108.232 : RSDCPDC01SERVICIO DE PRODUCTION WINDOWSCI-INT-RIMAC-PE-VIR
r : SISPROD01 SERVICIO DE PRODUCTION WINDOWSCI-INT-RIMAC-PE-VIR
172.25.108.195 : RSSBRDS01 SERVICIO DE PRODUCTION WINDOWSCI-INT-RIMAC-PE-VIR
172.24.100.10 : RSSIDC02 SERVICIO DE PRODUCTION WINDOWSCI-INT-PE-VIR01
Change Type Category Expedite Parent Ticket Class of Parent Ticket WO Group
WO Group Class Classification ID Classification Creation Date Report Date Actual Start
CSGSAR113101115 Manage Operating 10/1/2021 8:48 10/1/2021 8:39 10/1/2021 8:49
CSDYN101 Dynamic Automatio 9/20/2021 13:27 ### ###
CSDYN101 Dynamic Automatio 9/16/2021 20:12 ### ###
CSDYN101 Dynamic Automatio 9/23/2021 22:30 ### ###
CSDYN101 Dynamic Automatio 9/27/2021 5:15 9/27/2021 5:15 9/27/2021 5:51
CSDYN101 Dynamic Automatio 9/30/2021 0:30 9/30/2021 0:30 ###
CSDYN101 Dynamic Automatio 9/28/2021 16:55 ### ###
CSGSAR113 Server Management8/25/2021 10:40 ### ###
CSDYN101 Dynamic Automatio 9/28/2021 15:07 ### ###
CSDYN101 Dynamic Automatio 9/6/2021 1:17 9/6/2021 1:17 ###
CSDYN101 Dynamic Automatio 9/24/2021 4:19 9/24/2021 4:19 ###
CSDYN101 Dynamic Automatio 9/16/2021 15:25 ### ###
CSDYN101 Dynamic Automatio 8/29/2021 1:20 8/29/2021 1:20 9/29/2021 9:43
CSDYN101 Dynamic Automatio 9/24/2021 13:37 ### ###
CSDYN101 Dynamic Automatio 9/19/2021 4:33 9/19/2021 4:32 ###
CSDYN101 Dynamic Automatio 9/17/2021 2:37 9/17/2021 2:37 ###
CSDYN101 Dynamic Automatio 9/22/2021 11:52 ### ###
CSDYN101 Dynamic Automatio 8/25/2021 12:15 ### ###
CSDYN101 Dynamic Automatio 9/1/2021 4:02 9/1/2021 4:02 ###
CSDYN101 Dynamic Automatio 9/7/2021 21:49 9/7/2021 21:49 ###
CSDYN101 Dynamic Automatio 8/31/2021 18:52 ### ###
CSDYN101 Dynamic Automatio 9/18/2021 16:30 ### ###
CSDYN101 Dynamic Automatio 9/6/2021 20:37 9/6/2021 20:37 ###
CSDYN101 Dynamic Automatio 9/16/2021 10:04 ### ###
CSDYN101 Dynamic Automatio 8/27/2021 8:49 8/27/2021 8:49 ###
Actual Finish Target Start Target Finish Last Update Dispatch Date
10/1/2021 12:36 10/1/2021 9:28 10/1/2021 8:48
9/25/2021 22:45 ### 9/21/2021 9:44
9/30/2021 3:08 9/22/2021 0:14 9/16/2021 21:38
9/29/2021 7:18 9/29/2021 7:17 9/23/2021 23:05
9/29/2021 7:31 9/29/2021 7:30 9/27/2021 5:51
10/1/2021 18:08 ### 10/1/2021 17:16
10/1/2021 18:27 ### 9/28/2021 17:28
9/30/2021 19:53 ### 9/27/2021 12:14
9/30/2021 12:16 ### 9/30/2021 12:01
9/29/2021 21:09 ### 9/28/2021 0:01
9/29/2021 17:14 ### 9/29/2021 16:58
9/29/2021 17:00 ### 9/28/2021 0:14
9/29/2021 16:27 ### 9/29/2021 9:43
9/29/2021 16:57 ### 9/29/2021 16:44
9/29/2021 15:44 ### 9/29/2021 14:51
9/29/2021 14:50 ### 9/29/2021 14:42
9/28/2021 12:28 ### 9/28/2021 11:50
9/28/2021 11:32 ### 9/27/2021 21:21
9/28/2021 11:16 ### 9/27/2021 22:02
9/28/2021 11:20 ### 9/28/2021 10:49
9/28/2021 11:46 ### 9/28/2021 11:21
9/28/2021 10:44 ### 9/28/2021 10:20
9/27/2021 15:40 ### 9/27/2021 15:13
9/27/2021 14:54 ### 9/27/2021 12:38
9/27/2021 12:29 ### 9/27/2021 11:57
Assignment to Owner Group Diagnostic Date Closure Date Cancellation Date
10/1/2021 8:48
9/20/2021 13:27 10/3/2021 1:00
9/16/2021 20:12
9/23/2021 22:30
9/27/2021 5:15
9/30/2021 0:36
9/28/2021 16:55
8/25/2021 10:45
9/28/2021 15:11
9/6/2021 1:17
9/24/2021 4:19
9/16/2021 15:25
8/29/2021 1:20
9/24/2021 13:37
9/19/2021 4:33
9/17/2021 2:37
9/22/2021 11:52
8/25/2021 12:34
9/1/2021 4:35
9/7/2021 21:49
8/31/2021 18:52
9/18/2021 16:30
9/6/2021 20:37 10/4/2021 1:00
9/16/2021 10:04 10/4/2021 1:00
8/27/2021 8:49 10/4/2021 1:00
Resolution Code Major Incident Is Global Global Ticket Symptom Cause
RESET 0 0  <span style="font-size:
 Servidor inhibido,
18px; font-weight:
cliente solicito
700; whit
rein
SPACE 0 0  <span style="font-size:
 Poco espacio
18px;disponible
font-weight:en unidad
700; whitc:
NO ACTION TAKEN 0 0 CPU WorkloadJava High.is CPU
being co
NO ACTION TAKEN 0 0  <span style="font-size:
 Server is 18px;
gettingfont-weight:
unexpectedbold;">IT
shutdow
NO ACTION TAKEN 0 0  <span style="font-size:
  Java process
18px;running
font-weight:
has caused
700; whit
high
FIXPROGRAM 0 0  rmc#ITM Agent  SeOffline:
desconoce
rim_rim_ardv_rsdcadim01:
el motivo por el cual el
WORK AS DESIGN 0 0 rmc#rsdcpsched01#CPU
se verifica que
PARAMETERS 0 0 rmc#appsb#High  Llenado
page fde Espacio en Disco C al 98%
NO ACTION TAKEN 0 0  rmc#rsdcadpr01#High
<div>Se valido
space que
usedel(100%)
espacioforenC:disco
Fre
NO ACTION TAKEN 0 0 <label align="leSe valida que l
CAPACITY 0 0 <span style="fon Unidad C saturada<!-- RICH TEXT -->
NO ACTION TAKEN 0 0 <label align="lse valida que e
CAPACITY 0 0  <span style="font-size:
 Archivos 18px;
backup font-weight:
de GPO<!--700; RICHwhit
TEX
CAPACITY 0 0  <span style="font-size:
 Unidad C18px;
saturada<!--
font-weight:
RICH TEXT
700; whit
-->
RESTART 0 0  <span style="font-size:
 equipo pagado<!--
18px; font-weight:
RICH TEXT bold;">rm
-->
CAPACITY 0 0  rmc#pegasus#High
 Unidad space
C saturada<!--
used (91%)RICHfor C:TEXT
Free-->Spa
CAPACITY 0 0 <span style="fon<div>  Unidad con poca capacidad, pa
BATCHPROGFIX 0 0 ITM Agent Offline:
El software
r no s
NO ACTION TAKEN 0 0 CPU WorkloadSe High.
valida
CP que l
CAPACITY 0 0  <span style="font-size:
unidad C poco
18px;esfont-weight: 700; whit
NO ACTION TAKEN 0 0  <span style="font-size:
 Unidad saturada
18px; font-weight:
por paginacion700; ywhit
log
NO ACTION TAKEN 0 0  <div><table class="tdtblw
  Se valida paginación
" control="true"
se encuentra
height= m
CAPACITY 0 0  <span style="font-size:
Capacidad18px;de unidad
font-weight:
C saturada
700;porwhitL
NO ACTION TAKEN 0 0  <span style="font-size:
 Se valida18px;
unidafont-weight:
C cuenta con700;26 %whit
de
NO ACTION TAKEN 0 0  <span style="font-size:
 Se valido18px;
unidafont-weight:
C se encuentra 700; con
whit
es
Resolution Time to Dispatch Time to Resolve Time to Diagnose Failure Class
 Se reinicio el servidor<!-- RICH TEXT
0.16--> 3.96 0 .OS_SYSTEM SW - SERVICE DOWN .
<div>se ejecuta el proceso del limpieza
5.45 y se libera espacio.</div><div><br
24.7 /></div><div> </div><div> <img
0 .CAPACITY - NO SPACE AVLBL alt=""(DISK).
src="data:im
Now CPU resources are 1.43 318.93 0 .CAPACITY - CPU UTILIZATION HIGH.
 Logged in to server &amp; started 0.59
the ITM service.<!--
128.8
RICH TEXT --> 0 .OS_SYSTEM SW - SERVICE DOWN .
 logged in to server &amp; checked0.6 now the usage has50.27
become normal.<!-- RICH 0TEXT .CAPACITY
--> - CPU UTILIZATION HIGH.
 Se inicio el agente ITM para el servidor.<!--
40.77 RICH TEXT41.64
--> 0 .CUSTOMER - APPLICATION ISSUE.
<div> se verifica que el cpu se ha 0.55
restablecido a estado73.53
normal<br /></div><div></div><div><br
0 .CAPACITY - CPU /></div><div><img
UTILIZATION HIGH. alt="" src=
 Se agrego 1 disco de paginacion 780.24
al SO y reconfiguro 780.46
los parametros de memoria 0 virtual
.CAPACITY
en la nueva
- NO SPACE
particion.<!--
AVLBL (DISK).
RICH TEXT --
 Se agrego un registro como evidencia
44.9 del espacio actual
45.14 en disco.<!-- RICH TEXT 0-->.CAPACITY - NO SPACE AVLBL (DISK).
<div>Se observa 526.73 571.87 0 .CAPACITY - MEM UTILIZATION HIGH.
 Se comprime log de windows<!-- 132.65
RICH TEXT --> 132.92 0 .CAPACITY - CAPACITY OTHER.
<div>Se observan pi 272.82 313.59 0 .CAPACITY - CPU UTILIZATION HIGH.
  Se consulta con Rafael Torres,729.73
indica que se elimine736.45
archivos de backup (solo dejar0 .CAPACITY
3 meses con- CAPACITY
antigüedad). <!--
OTHER. RICH TEXT -
 Se libera log de windows<!-- RICH
123.11
TEXT --> 123.33 0 .CAPACITY - CAPACITY OTHER.
 Se registra en BO. se pasa correo
250.32
para proceso de baja<!--
251.21RICH TEXT --> 0 .OS_SYSTEM SW - PWD EXP OR RESET.
 Se valida unidad C cuenta con 300.08
13% de espacio disponible,
300.21se adjunta evidencia.<!--0 .CAPACITY
RICH TEXT- -->NO SPACE AVLBL (DISK).
Se comprime log de windo 143.96 144.6 0 .CAPACITY - NO SPACE AVLBL (MEDIA).
Se ejecuta el programa y 789.36 803.54 0 .APPLICATION - APP SERVICE DOWN.
<div>Se observa 642 655.23 0 .CAPACITY - CPU UTILIZATION HIGH.
se comprime log de windo 493 493.52 0 .CAPACITY - NO SPACE AVLBL (MEDIA).
 Se comprime log de windows.<!-- 664.49
RICH TEXT --> 664.9 0 .CAPACITY - NO SPACE AVLBL (MEDIA).
  Se valida paginación se encuentra
233.84menos del 50%, se234.24
adjunta evidencia, <!-- RICH0 .OS_SYSTEM
TEXT --> SW - ALERT MONIT REQ.
Se comprime log de windo 498.6 499.05 0 .CAPACITY - NO SPACE AVLBL (DISK).
  Se valida unida C cuenta con 26266.57
% de espacio disponible.
268.18Se adjunta evidencia.<!--0 .CAPACITY
RICH TEXT- -->
NO SPACE AVLBL (DISK).
 Se valido unida C se encuentra731.96
con espacio disponible:
732.49
35 % (se adjunta un registro
0 .CAPACITY
como evidencia)<!--
- NO SPACERICH
AVLBLTEXT
(DISK).
-->
 Failure Code Problem Failure Code Cause Cancellation Reason Associated Incidents
YSTEM SW - SERVICE DOWN .
CITY - NO SPACE AVLBL (DISK).
CITY - CPU UTILIZATION HIGH.
YSTEM SW - SERVICE DOWN .
CITY - CPU UTILIZATION HIGH.
OMER - APPLICATION ISSUE.
CITY - CPU UTILIZATION HIGH.
CITY - NO SPACE AVLBL (DISK).
CITY - NO SPACE AVLBL (DISK).
CITY - MEM UTILIZATION HIGH.
CITY - CAPACITY OTHER.
CITY - CPU UTILIZATION HIGH.
CITY - CAPACITY OTHER.
CITY - CAPACITY OTHER.
YSTEM SW - PWD EXP OR RESET.
CITY - NO SPACE AVLBL (DISK).
CITY - NO SPACE AVLBL (MEDIA).
ICATION - APP SERVICE DOWN.
CITY - CPU UTILIZATION HIGH.
CITY - NO SPACE AVLBL (MEDIA).
CITY - NO SPACE AVLBL (MEDIA).
YSTEM SW - ALERT MONIT REQ.
CITY - NO SPACE AVLBL (DISK).
CITY - NO SPACE AVLBL (DISK).
CITY - NO SPACE AVLBL (DISK).
Resolved Number Ticket System Ticket Class Priority Status Group
1 SCCD Incident 3 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 4 Closed
1 SCCD Incident 4 Closed
1 SCCD Incident 4 Closed
1 SCCD Incident 4 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 4 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 4 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 4 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 4 Closed
1 SCCD Incident 4 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 3 Closed
1 SCCD Incident 4 Closed
1 SCCD Incident 4 Closed
Reported by Customer Week Reported Week Resolved Week Dispatched
No 10/1/2021 10/1/2021 10/1/2021
No 9/24/2021 10/1/2021 9/24/2021
No 9/17/2021 10/1/2021 9/17/2021
No 9/24/2021 10/1/2021 9/24/2021
No 10/1/2021 10/1/2021 10/1/2021
No 10/1/2021 10/1/2021 10/1/2021
No 10/1/2021 10/1/2021 10/1/2021
No 8/27/2021 10/1/2021 10/1/2021
No 10/1/2021 10/1/2021 10/1/2021
No 9/10/2021 10/1/2021 10/1/2021
No 9/24/2021 10/1/2021 10/1/2021
No 9/17/2021 10/1/2021 10/1/2021
No 9/3/2021 10/1/2021 10/1/2021
No 9/24/2021 10/1/2021 10/1/2021
No 9/24/2021 10/1/2021 10/1/2021
No 9/17/2021 10/1/2021 10/1/2021
No 9/24/2021 10/1/2021 10/1/2021
No 8/27/2021 10/1/2021 10/1/2021
No 9/3/2021 10/1/2021 10/1/2021
No 9/10/2021 10/1/2021 10/1/2021
No 9/3/2021 10/1/2021 10/1/2021
No 9/24/2021 10/1/2021 10/1/2021
No 9/10/2021 10/1/2021 10/1/2021
No 9/17/2021 10/1/2021 10/1/2021
No 8/27/2021 10/1/2021 10/1/2021
Week Diagnosed Week Cancelled Team Reported Business Time
Intel Out of Business Hours
Intel In Business Hours
Intel Out of Business Hours
Intel Out of Business Hours
Intel Out of Business Hours
Intel Out of Business Hours
Intel In Business Hours
Intel In Business Hours
Intel In Business Hours
Intel Out of Business Hours
Intel Out of Business Hours
Intel In Business Hours
Intel Weekend
Intel In Business Hours
Intel Weekend
Intel Out of Business Hours
Intel In Business Hours
Intel In Business Hours
Intel Out of Business Hours
Intel Out of Business Hours
Intel Out of Business Hours
Intel Weekend
Intel Out of Business Hours
Intel In Business Hours
Intel Out of Business Hours
Resolved Business Time Resolving Country Sending Country CI Service CI Hostname-App
In Business Hours Peru Peru SERVICIO DE CINXHIPROS08
Weekend Peru Peru SERVICIO DE SWWEBP004
Out of Business Hours India Peru SERVICIO DE RSTATCAES01
Out of Business Hours India Peru SERVICIO DE RSSBDESAOPG01
Out of Business Hours India Peru SERVICIO DE RSDCATPAEAPP03
Out of Business Hours Peru Peru SERVICIO DE RSDCADIM01
Out of Business Hours Peru Peru SERVICIO DE RSDCPSCHED01
Out of Business Hours Peru Peru SERVICIO DE PLATAFORMA WINDOW
In Business Hours Peru Peru SERVICIO DE RSDCADPR01
Out of Business Hours Peru Peru SERVICIO DE RSSIREST03
In Business Hours Peru Peru SERVICIO DE RSMIGI01
In Business Hours Peru Peru SERVICIO DE RSDCATATTU01
In Business Hours Peru Peru SERVICIO DE RSDCPDC01
In Business Hours Peru Peru SERVICIO DE IIS
In Business Hours Peru Peru SERVICIO DE RSSILDDRP01
In Business Hours Peru Peru SERVICIO DE PEGASUS
In Business Hours Peru Peru SERVICIO DE RSSBSQL02
In Business Hours Peru Peru SERVICIO DE RSDCADPR01
In Business Hours Peru Peru SERVICIO DE RSDCADRPT01
In Business Hours Peru Peru SERVICIO DE RSSBBIZA07
In Business Hours Peru Peru SERVICIO DE RSSIREST03
In Business Hours Peru Peru SERVICIO DE RSDCPDC01
In Business Hours Peru Peru SERVICIO DE SISPROD01
In Business Hours Peru Peru SERVICIO DE RSSBRDS01
In Business Hours Peru Peru SERVICIO DE RSSIDC02
CI IP Address Compliance OLA SSA - Dispatch Compliance OLA SSA - Resolve
10.117.80.35 In criteria In criteria
172.20.230.10 Out of criteria In criteria
172.25.48.41 In criteria In criteria
172.25.32.152 In criteria In criteria
172.23.6.106 In criteria In criteria
172.23.2.18 Out of criteria In criteria
172.25.108.29 In criteria In criteria
DHCP, File Server Out of criteria Out of criteria
172.23.2.19 Out of criteria In criteria
172.25.36.25 Out of criteria Out of criteria
172.25.108.125 Out of criteria Out of criteria
172.25.109.185 Out of criteria In criteria
172.25.108.232 Out of criteria Out of criteria
172.24.100.242 Out of criteria Out of criteria
172.24.100.203 Out of criteria In criteria
172.25.36.132 Out of criteria Out of criteria
172.25.32.68 Out of criteria Out of criteria
172.23.2.19 Out of criteria Out of criteria
172.23.2.20 Out of criteria Out of criteria
172.24.100.38 Out of criteria Out of criteria
172.25.36.25 Out of criteria Out of criteria
172.25.108.232 Out of criteria Out of criteria
r Out of criteria Out of criteria
172.25.108.195 Out of criteria In criteria
172.24.100.10 Out of criteria Out of criteria
Compliance OLA Peru - Dispatch Compliance OLA Peru - Resolve
In criteria In criteria
Out of criteria Out of criteria
In criteria Out of criteria
In criteria Out of criteria
In criteria Out of criteria
Out of criteria Out of criteria
In criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Compliance OLA Peru - Diagnose Compliance SLA Dispatch Compliance SLA Resolve
In criteria Out of criteria
Out of criteria Out of criteria
Compliance Resolve Compliance Dispatch Backlog Age Backlog Age Group
Out of criteria In criteria
Out of criteria Out of criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria In criteria
Out of criteria Out of criteria
Out of criteria In criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Out of criteria Out of criteria
Account Classification Tribe Cluster Territory Squad Compliance Target Finish
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Unique-Clínica
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Unique-Clínica
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Cluster 2B Multi IndusCluster 2 Territory ClusC2 - Squad Operación Rímac-EsSalud Siste
Doc Flag Closure Code Group Client-Internal
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Week Resolved Actual Finish Ticket Priority Status Cluster Client Service Line
10/1/2021 9/28/2021 8:22 IN3829300 4 RESOLVED Cluster 2 Petroperú Server Managemen
Country Owner Group Owner ID Resolver ID Summary Cause Length - Cause
Peru I-SSO-PE-PTPR-ESP DAVID.DANIEL. Bloque de chats de Ms Te 0
Resolution Length - Resolution Bypass - Documentation Bypass - Resolver
Resuelto automáticamen 1X X
Number PriorState Assignment group Description User ID
SRNA5779638 P3 - Resolved I-NCC-R1C-IN-ECS01 Custormer queue for Email & Collaborati Raj.Janump
SRNA5762112 P3 - Resolved I-NCC-R1C-PE-INT01 Customer queue for Xseries integration
SRNA5657531 P4 - Resolved I-NCC-R1C-PE-WME01 Customer queue for Middleware rjoaquin@o
SRNA5657414 P4 - Resolved I-NCC-R1C-PE-WME01 Customer queue for Middleware rjoaquin@o
Assigned to Company Name Short description
Rajashekar R Janumpally MCMS RIMAC SEGUROS Rimac: Revisar
1.- Check a nivel
if there de SMTP
is space porque
to take se esta bloqueando
snapshot
Integration - External Tool MCMS RIMAC SEGUROS 2.- Give us time to execute snapshot
Parchado de servidores WAS (rssidwm02, at window change
rssidj2ee03 y rssidj2ee04) - FI
Rommel Joaquin MCMS RIMAC SEGUROS
Rommel Joaquin MCMS RIMAC SEGUROS Parchado de servidores WAS (rstaij2ee01 y rstaij2ee012)
Description2 Configuration item CI Description Environment Class Parent
Correo funcional de
172.22.38.161
operador Rimac: [email protected]
Netcool Enabled: No IP Address
rssidj2ee03 LINUXOut of Scope DA enabled:
IBM WebSphere Application
IMI_IN-BAND No
Server
NAT
Network
IP-ADDRESS:
Deployment Configuration- Item
0.0.0.0 7.0.0.45
rssidj2ee04 LINUX
rssidwm02.rimac.com.pe
IBM WebSphere Application
DA
rstaij2ee02 LINUX IBM WebSphere Application enabled:
Server
IMI_IN-BAND No Network
Server Network Deployment
NAT IP-ADDRESS:
Deployment Linux
0.0.0.0
- 7.0.0.45Server - 7.0.0.45
rstaij2ee01.rimac.com.p DA enabled: No Application Server
Parent Incident Category Created Opened Resolved Response SLA would breach
Hardware ### ### ###
OS Windows ### ### ###
Middleware ### ### ###
Middleware ### ### ###
Resolution SLA would breach Updated Closed Resolution code Major Incident
### Resolved 0
### Solved (Permanently) 0
### Resolved 0
### Resolved 0
Resolution notes Resolve time Business resolve time Time worked SLA State
atendido 640279 640271 2699
Ventana fue ejecutada 727638 727629 515
Ejecutado Satisfactori 1702440 1702421 532
Ejecutado satisfactori 1702814 1702795 429
Status Group Service Line Cluster Time to Resolve Compliance Resolve Metric
Closed ECS Cluster 2 53.3455555555556 Out of criteria Compliance
Closed Intel Cluster 2 58.6244444444444 Out of criteria Compliance
Closed WME Cluster 2 118.9 Out of criteria Compliance
Closed WME Cluster 2 119.003888888889 Out of criteria Compliance
Backlog Age Backlgo Age Group Planned
8.61856481482 7 - 15 days 0
10.4635185185 7 - 15 days 0
22.298125 15 - 30 days 0
22.303275463 15 - 30 days 0