Strategy and Vision Awareness Initial Planning Design & Implementation Final Analysis Continual

Assessment Preparation Service

Improvement
Gap Analysis
(optional)

On-going Awareness campaign & Management of Change

Customer
Stakeholder
Analysis

Identifying the customer

Management and their expectations
ITSM
- Management Service
management
Identifying IT services coaching Improvement
workshops
- Awareness Programm
Creating a vision for IT ( & motivation
IT & business together) campaign People Implementation
- Assessment Review (optional)
about vision
Setting high level goals & goals. Process
Employees ITSM Norm/standard
Develop an workshops and
training compliance
ITSM Roadmap coaching People
analysis development
(e.g. ISO
20000, Service
Processes High level Desk Institute
process model standards,
Process Process Process CMMI) Process
–
Assessment implementation assessment Improvement
Detailed
process
descriptions

Products Gather tool

Instalation,
requirements
Tool Short listing of configuration
(RFP) Enhancements
Assessment tools and operation
-
(vendor)
Select tools

Plan Do Check Act

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