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Number of Complaints Received During The Last 3 Years by Obos

The document contains data on the number and mode of complaints received by OBOs from 2017-2020. Some key details: - The number of complaints increased from 163,590 in 2017-18 to 195,901 in 2018-19 and sharply increased to 308,630 in 2019-20. - In 2017-18 most complaints were through non-digital modes but this decreased over the years as digital modes increased, with 50.09% of complaints received online in 2019-20. - The average cost of handling a complaint decreased from Rs. 3,504 in 2017-18 to Rs. 3,145 in 2018-19 to Rs. 2,412 in 2019-20.

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Jayagokul Saravanan
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50 views11 pages

Number of Complaints Received During The Last 3 Years by Obos

The document contains data on the number and mode of complaints received by OBOs from 2017-2020. Some key details: - The number of complaints increased from 163,590 in 2017-18 to 195,901 in 2018-19 and sharply increased to 308,630 in 2019-20. - In 2017-18 most complaints were through non-digital modes but this decreased over the years as digital modes increased, with 50.09% of complaints received online in 2019-20. - The average cost of handling a complaint decreased from Rs. 3,504 in 2017-18 to Rs. 3,145 in 2018-19 to Rs. 2,412 in 2019-20.

Uploaded by

Jayagokul Saravanan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Number of complaints received during the last 3 years by OBOs

2017-18 2018-192019-20
163,590 195,901 308,630

Chart Title
350,000

300,000

250,000

200,000

150,000

100,000

50,000

0
2017-18 2018-19 2
hart Title

2018-19 2019-20
Email Online Post\Fax\Courier\hand delivery
2017-18 48.63% 14.98% 36.39%
2018-19 49.48% 22.71% 27.81%
2019-20 35.56% 50.09% 14.36%

Chart Title
60.00%
48.63% 49.48% 50.09%
50.00%

40.00% 35.56% 36.39%

30.00% 27.81%
22.71%
20.00% 14.98% 14.36%
10.00%

0.00%
Email Online Post\Fax\Courier\hand delivery

2017-18 2018-19 2019-20


Digital Mo Non-Digital Mode
2017-18 63.61% 36.39%
2018-19 72.19% 27.81%
2019-20 85.65% 14.36%

Digital Vs Non Digital mode of


lodging complaint
Digital Mode Non-Digital Mode
85.65%
90.00%
80.00% 72.19%
70.00% 63.61%
60.00%
50.00%
36.39%
40.00% 27.81%
30.00%
14.36%
20.00%
10.00%
0.00%
2017-18 2018-19 2019-20
Not represented presently 35.30%
Outside territorial jurisdiction 5.30%
First resort complaint 27%
Not on grounds of compalints 4.50%
Earlier dealt by BO 21.10%
Sub-judice-Pending before court/another forum 1.50%
Time barred/barred by limitation act 3.30%
Vexatious 1.50%
Reasons0.50%
Others/Referred to other regulatory bodies/departmen for non-maintainable complaints
0.50%
3.30% 1.50%
1.50%
Not represented presently
Outside territorial jurisdiction
21.10% 35.30% First resort complaint
Not on grounds of compalints
Earlier dealt by BO
Sub-judice-Pending before
court/another forum
Time barred/barred by limitation
act
4.50% Vexatious
Others/Referred to other regula-
tory bodies/departments
5.30%
27%
mplaints

Not represented presently


Outside territorial jurisdiction
First resort complaint
Not on grounds of compalints
Earlier dealt by BO
Sub-judice-Pending before
court/another forum
Time barred/barred by limitation
act
Vexatious
Others/Referred to other regula-
tory bodies/departments
2017-18 3,504
2018-19 3,145
2019-20 2,412

Average cost of handling a


complaint(Rupees)
4,000
3,504
3,500
3,145
3,000
2,500
2,000
1,500
1,000
500
0
2017-18 2018-19 2
ost of handling a
aint(Rupees)

3,145

2,412

2018-19 2019-20

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