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Managerial Communication - MBA

The document discusses various aspects of communication including definitions of communication, the interpersonal communication process, barriers to effective communication, and types of organizational communication. It defines communication as the transfer and understanding of meaning between a sender and receiver. It also examines the functions and methods of interpersonal communication as well as barriers that can distort understanding.

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76 views16 pages

Managerial Communication - MBA

The document discusses various aspects of communication including definitions of communication, the interpersonal communication process, barriers to effective communication, and types of organizational communication. It defines communication as the transfer and understanding of meaning between a sender and receiver. It also examines the functions and methods of interpersonal communication as well as barriers that can distort understanding.

Uploaded by

Akshita
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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BUSINESS

COMMUNICATION
What Is Communication?
• Communication
➢ The transfer and understanding of meaning.
❖ Transfer means the message was received in a form that can
be interpreted by the receiver.
❖ Understanding the message is not the same as the receiver
agreeing with the message.
➢ Interpersonal Communication
❖ Communication between two or more people
➢ Organizational Communication
❖ All the patterns, network, and systems of communications
within an organization
Four Functions of
Communication

Control Motivation

Functions of
Communication

Emotional
Information
Expression
Functions of Communication
(cont’d)
• Emotional Expression
➢ Social interaction in the form of work group
communications provides a way for employees to
express themselves.
• Information
➢ Individuals and work groups need information to
make decisions or to do their work.
The Interpersonal Communication Process
Interpersonal Communication
• Message
➢ Source: sender’s intended meaning
• Encoding
➢ The message converted to symbolic form
• Channel
➢ The medium through which the message travels
• Decoding
➢ The receiver’s retranslation of the message
• Noise
➢ Disturbances that interfere with communications
Distortions in Communications
• Message Encoding
➢ The effect of the skills, attitudes, and knowledge of
the sender on the process of encoding the message
➢ The social-cultural system of the sender
• The Message
➢ Symbols used to convey the message’s meaning
➢ The content of the message itself
➢ The choice of message format
➢ Noise interfering with the message
Distortions in Communications
(cont’d)
• The Channel
➢ The sender’s choice of the appropriate channel or
multiple channels for conveying the message
• Receiver
➢ The effect of skills, attitudes, and knowledge of the
receiver on the process of decoding the message
➢ The social-cultural system of the receiver
• Feedback Loop
➢ Communication channel distortions affecting the
return message from receiver to sender
Interpersonal Communication
Methods
• Face-to-face • E-mail
• Telephone • Computer conferencing
• Group meetings • Voice mail
• Formal presentations • Teleconferences
• Memos • Videoconferences
• Traditional Mail • Bulletin boards
• Fax machines • Audio- and videotapes
• Employee publications
Interpersonal Communication
(cont’d)
• Nonverbal Communication
➢ Communication that is transmitted without words.
❖ Sounds with specific meanings or warnings
❖ Images that control or encourage behaviors
❖ Situational behaviors that convey meanings
❖ Clothing and physical surroundings that imply status
➢ Body language: gestures, facial expressions, and
other body movements that convey meaning.
➢ Verbal intonation: emphasis that a speaker gives to
certain words or phrases that conveys meaning.
Interpersonal Communication
Barriers
Filtering
National
Culture Emotions

Language Interpersonal Information


Communication Overload

Defensiveness
Barriers to Effective
Interpersonal Communication
• Filtering
➢ The deliberate manipulation of information to make it
appear more favorable to the receiver.
• Emotions
➢ Disregarding rational and objective thinking
processes and substituting emotional judgments
when interpreting messages.
• Information Overload
➢ Being confronted with a quantity of information that
exceeds an individual’s capacity to process it.
Barriers to Effective
Interpersonal Communication
(cont’d)
• Defensiveness
➢ When threatened, reacting in a way that reduces the
ability to achieve mutual understanding.
• Language
➢ The different meanings of and specialized ways
(jargon) in which senders use words can cause
receivers to misinterpret their messages.
• National Culture
➢ Culture influences the form, formality, openness,
patterns, and use of information in communications.
Overcoming the Barriers to Effective
Interpersonal Communications

• Use Feedback

• Simplify Language

• Listen Actively

• Constrain Emotions

• Watch Nonverbal Cues


Types of Organizational
Communication
• Formal Communication
➢ Communication that follows the official chain of
command or is part of the communication required to
do one’s job.
• Informal Communication
➢ Communication that is not defined by the
organization’s structural hierarchy.
❖ Permits employees to satisfy their need for social interaction.
❖ Can improve an organization’s performance by creating faster
and more effective channels of communication.
The Grapevine
• An informal organizational communication
network that is active in almost every
organization.
➢ Provides a channel for issues not suitable for formal
communication channels.

➢ The impact of information passed along the grapevine


can be countered by open and honest communication
with employees.

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