BPR_New_Engine1_Asif.

pdf

Multiple choice single answer

Q A business process is: - P-12
A a) A complete set of work activities b) A co-ordinated & logically sequenced set of work activities
c) Production of goods d) Procuring raw material

Q MRP II was introduced in the year: -

A a) 1980 b) 1990 c) 1970 d) 2000 P-169

Q Internal individual resistance describes: - P-122

A a) People behaviour b) Group behaviour c) Singular behaviour d) Plural behaviour

Q When the organization has manufactured facilities at geographically dispersed location, the local purchasing should be done: -
A a) By creating a database accessible to all the units on network of approved vendors to facilitate the entire
organization to negotiate contracts
b) By individually creating purchase centers at each location
c) By asking each locational center to send purchase requisitions to head office
d) By sending purchase officer to each center once in a month to assess the requirements

Q Prioritisation of customer requirement is done through: - P-40

A a) Customer’s interview b) Customer’s feedback c) Customer’s response d) Customer identification

Q Project involves: -
A a) Contents Management b) Personality Groups c) Structure & Culture d) Partner & Public

Q In a continuous process improvement mode, the 4th step is PA

A a) Measure the performance b) Identify & implement the improvement
c) Establish the measure d) Define the scope

Q Which matrix helps in determining the relative importance of data with respect to business strategies?
A a) Business strategy Vs Data class b) Process Vs Data class
c) Business strategy Vs Process d) Business strategy Vs organization

Q A statement that defines the existence of an organization is a: - P-37

A a) Mission statement b) Vision statement c) Value statement d) Belief statement

Q A need to revisit the organisation’s vision statement may be due to: - PA

A a) Benchmarking b) SWOT analysis c) Strategic planning d) TQM

Q The behaviour of a ‘Critic’ is: -

A a) Open b) Closed c) Destructive d) Damaging

Q Frequency of occurrence of information in operation system is: -

A a) Regular & repetitive b) Mostly regular c) Often ad-hoc d) Non repetitive

True / False
Q Organisational culture does not have any effect on re-engineering project. False

Q Information Technology cannot be faulty at all. False

Q Value and beliefs are cultural attributes of an organization. False P-38 (Vision)

Q “Indicative thinking” technique is used for purpose of comparison of the re-engineered process. False PA

Q Match the offerings on the physical & virtual parts of the channel is a part of the Synchronise Principle.

Q A business process is defined as “a set of logically related tasks performed to achieve a desired business outcome”. T PA

Q Customer identification is the end of process re-engineering efforts. False

Q The fourth step in business system planning is the development of process map. False P-59 (3rd)

Q Vision statement is the product of brain storming.

Multiple choice multiple answer
Q Environmental impact is: -
A a) Air b) Money c) Water d) Sound

Q Integration strategies are: - PA

A a) Information Integration b) Decision Integration c) Financial Integration d) Manpower demand

Q Select the Operating Systems from the following: - P-172

A a) Unix b) Windows NT c) IBM MVS d) Oracle

Q Sales and manufacturing business process covers: - PA

A a) Market/Marketing research b) Stimulation of end users interest
c) Developing customers partnership d) Product design and manufacturing

Q Critical Success factor in business are: - PA

A a) Cost reduction b) Quality enhancement c) Higher cycle time d) Service improvement

Q During Design Phase, the Top Management should: - PA

A a) Listen b) Respond c) Give feedback d) Finance

Q A complex business process can be viewed in terms of:- PA

A a) Warehouse b) Function c) Data d) Organisation

Q Distribution strategy can be applied to these issues: - PA

A a) Channel selection b) Supply chain management c) Distribution planning d) Production targets

Q Application systems languages are:- P-172

A a) ABAP/4 b) VB c) VC++ d) Ramco Marshall

Q Which of the following are process re-designing technique & tools? PA

A a) Simulation b) Indicative thinking c) Fish bone diagram d) Quality function development technique

Q BPR is required for which type of company? PA

A a) Manufacturing b) IT c) Process d) All departments

Q Scope of ERP includes: - P-170

A a) Operations b) Outbound logistics c) Sales & Marketing to service d) Financial strength

Fill in the blanks

Q ___ quantity the response and cycle time characteristics of a process.
A a) PTM b) FFP c) CTS d) CST P-45

Q ___ provides a means of measuring the effectiveness of a process of a product with respect to stakeholder interest.
A a) PTM b) FFP c) CTS d) CST P-45

Q Activities performed by top management level are called ____ activities.

A a) Strategic b) Routine c) Tactical d) Operational PA

Q Latest ISO 9001 is in the market since the year _____ PA

A a) 2000 b) 1985 c) 1990 d) 1995

Q Business process re-engineering and TQM are _______ PA

A a) Natural complements b) Diverse activities c) Not related to each other d) Similar

Q Quality Management Development Tool is ______

A a) TQM b) SCM c) SPC d) ISO

Q _______ is considered as point of similarity between re-engineering & continuous improvement project.
A a) Organisation change b) Level of charge c) Scope d) Risk PA

Q Duration of strategic benchmarking program is ________ PA

A a) 4 to 6 months b) 4 to 6 weeks c) 12 to 18 months d) 12 to 18 weeks
Q Breakthrough results in search for & the implementation of radical change in business process are by ____
A a) BPR b) ERP c) TQM d) TQC PA

Q The BPR methodology of _________ has as a source a “consultant”.

A a) Manganelli/Klein b) Hammer/Champy c) Davenport d) Kodak P-83

Q ______ weigh the efficiency and productivity by characteristics of a process. P-45

A a) PCM b) FFP c) CTS d) PTM

Q The number of core processes should be kept to ______ PA

A a) Minimum b) Maximum c) Minimum 25 d) Any numbers

Match the following

Q a) TPS a b) MIS b c) KBS c d) DSS d PA

A a) Transaction Processing system b) Management Information System
c) Knowledge Based System d) Decision Support System
d) Transport Packaging System e) Keen Behaviour System

Q a) Geographically dispersed resources b) Parallel activities

c) End customers d) Potential of people
A a) Centralised b) Link c) Focus
d) Harness e) At source f) Speedy

BPR 1.swf

Fill in the blanks

Q Simplification & Re-engineering can overlap with the ______ of an organisation. PA

A a) Process Orientation b) Process Formation c) Process Mapping d) Process Tracking

Q Business Process re-engineering and TQM are ________ P-97

A a) Natural complements b) Diverse activities c) Not related to each other d) Similar

Q Role A in BPR is _________ P-109

A a) Member b) Expert c) Facilitator d) Consultant

Q Financial Year in India ends on ______

A a) 31st March b) 31st May c) 31st June d) 31st July

Q Make the process intimate with the preferences & habits of _______ PA
A a) Participants b) Public c) Private d) People

Q In PCDA word, C is for ____ P-95

A a) Cost b) Control c) Check d) Command

Q A strong facilitator & experienced practitioner who brings the methodology with him is ______
A a) Role A b) Role B c) Role C d) Consultant P-109

Q BPR methodology of ______ has as a source “Users”.

A a) Hammer/Champy b) Daven port c) Manganelli/Klein d) Kodak P-89

Q The number of core processes should be kept to _________ PA

A a) Minimum b) Maximum c) Minimum 25 d) Any number

Q BPR stalwart is_________ PA

A a) Dr.Juran b) Michael Hammer c) Narasimhan d) Philip Kotler

Q In micro level reengineering, the performance focus is _________

A a) Financial b) Technical c) Manufacturing d) Manpower P-162

Q ________ is an operational process.

A a) Product development b) Advertisement c) Procurement of raw material d) Research &
Development

Multiple choice multiple answer

Q Which of the following are obstacles to the success of BPR project according to Managanelli/Klein methodology?
A a) Time b) Risk c) Cost d) Culture P-86

Q IT support order fulfillment process is: - PA

A a) In sending & receiving the order b) In checking the shipment status on order
c) Exchanging various types of forms d) Identifying locational recognition

Q Which questions are to be answered while formulating the vision statement? P-38
A a) What business does an organisation wont to be? b) What do the organisation’s competitors do?
c) What organisations need to stay in competition? d) Why does the organisation exist?

Q Which are the objectives of business systems planning study? PA

A a) Determination of information system priorities b) Managing systems resources to support business objectives
c) Managing quality improvement program d) Improving relationship between functional and technical organisation unit

Q MRP II is associated with:-

A a) Men b) Machine c) Material d) Company PA

Q Which are necessary inputs to process re-engineering? PA

A a) Breakthrough objectives b) Process vision c) Performance measure d) Process control

Q Continuous improvement process consists of: - PA

A a) Documentation of existing process b) Establishing the measures c) Carrying the process
d) Learning from others

Q While developing a mission statement which of the following are considered? P-38
A a) Reviewing relevant policy b) Reviewing applicable directive
c) Reviewing requirement/constraints d) Reviewing profit and loss account

Q To describe potential future from current environment, an organisation uses: - PA

A a) Reasoning techniques b) Trend line plotting c) Simulation techniques d) Histogram sketching

Q Various vendors for ERP are: -

A a) SAP b) Oracle c) JD Edwards d) Microsoft PA

Q TQM is related to which factor? PA

A a) Quality System b) Management c) Personnel d) Finance

Q Hammer suggests following principles that guide the process re-engineering: -

A a) Organise around outcome & not around tasks b) Have those who use the output of the process, perform the
process
c) Incorporate information processing work into real work that produces the raw information
d) Vendors, Customers, Associates to be kept informed

True / False
Q The skeptic demonstrates a similar behaviour to the critic. True P-132

Q EPC represents an event triggers a set of functions, & the functions culminate in events & so on. True PA

Q The banks effort for technology upgradation should precede the business re-engineering. False PA

Q Least commonly used methodologies in the implementation of SAP R/3 is that ot the architecture of Integral
Information Systems (ARIS) False PA

Q Success factor for BPR is a proper composition of re-engineering team with in-depth knowledge of the topic. T PA

Q Not to capture information digitally at the source & propagate it through the process is Digitize & Propagate
principle. False

Q Process re-engineering efforts should be guided by values and beliefs.

Q Information Technology is one of the key tools employed in the change process. True PA
Q The business case should be an elaborate & long document. False PA

Q The Terrorist seems to constantly warn everybody regarding a negative outcome of the project True PA

Multiple choice single answer

Q A business process is a set of:-
A a) Logically related tasks b) Technically related tasks c) Significantly related tasks
d) Simple related tasks

Q Process Quantity improvement tool is: -

A a) ISO b) TQM c) SPC d) SCM

Q Following is one of the examples of managing demand: - PA

A a) Demand Generation b) Investment c) Fixtures d) Consultants

Q BPR is rethinking of the business processes to improve the speed, quality & output of: -
A a) Product or Services b) Production c) Manufacturing d) Finance PA

Q The Barriers which are related to things & regulations fall under: - PA
A a) Hard Barriers b) Soft Barriers c) Hard & Soft Barriers d) All kind of barriers

Q Which process is not dominant in Business Process Re-engineering? PA

A a) Customer service b) Procurement c) Product development d) Delivery of goods

Q Business process oriented IT solutions that are either not available or not working are termed as: - PA
A a) General Project Risk b) Technical Risk c) Financial Risk d) Functional Risk

Q “B” Category items in inventory are not: -

A a) Medium Important b) Most important c) Less important d) Not at all required

Q One of the Hard Barriers could be: -

A a) Legal Obstacles b) Internal Individual Resistance c) Internal Group Resistance d) External
Resistance

Q The principle of ‘organize around outcomes, not tasks’ means: - PA

A a) Assigning one person or a team to accomplish a task b) Asking many people to take up different tasks
c) Task is not important d) Spending time in organizing around task

Q The BPR activities are used in conjunction with:- PA

A a) Workflow Measurement b) Workflow Criteria c) Workflow d) Workflow Analysis

Match the following

Q a) Knowledge Process a b) Key Process b c) Operational Process c d) Secondary
Process d PA
A a) Research & Development b) Process supporting the mission… c) Manufacturing
d) Maintenance e) Meeting documentation f) Informal Communication

Q a) ROI a b) Process Levels b c) Micro Level c d) Macro Level d

A a) Return of Investment b) Micro & Macro c) Short
d) Long e) Retention f) Rate of interest
BPR_New_Engine_09_B5

Multiple Choice multiple answer

Q ERP life cycle consists of these steps: - P-171
A a) ERP readiness assessment b) Preparing the organisation for ERP c) Making investment in ERP
d) ERP feasibility study & business transformation

Q Parameters of Macro Level Re-engineering are: -

A a) Money b) Long c) Integrated d) Transformation P-162

Q Types of redesign Principles & Tactics are: -

A a) Restructuring & reconfiguring around process b) Changing information flows around processes
c) Creating business processes d) Changing knowledge management around processes

Q BPR principles advocate that the responsibilities should be reallocated between : - PA

A a) Organisation b) Suppliers to organisation c) Customers of organisation d) Top management

Q While developing a mission statement ehich of the following are considered? P-38
A a) Reviewing relevant policy b) Reviewing applicable directive c) Reviewing requirement/constaints
d) Reviewing profit and loss account

Q The Top Management should also ensure the support of : - PA

A a) Senior management b) Stakeholders c) Associates d) Processes

Q Critical Success factors in business are: -

A a) Cost reduction b) Quality enhancement c) Higher cycle time d) Service improvement

Q Sales and manufacturing business process covers: - PA

A a) Market/Marketing research b) Stimulation of end user’s interest
c) Developing customers partnership d) Product design and manufacturing

Q The techniques used for understanding the current process are: - PA

A a) Flow chart techniques b) Fish bone diagram c) Quality function deployment technique d) Brainstorming

Q TQM is related to which factor? PA

A a) Quality system b) Management c) Personnel d) Finance

Q Distribution strategy can be applied to these issues: - PA

A a) Channel selection b) Supply chain configuration c) Distribution planning d) Production Targets

Q Characteristics of operational information systems are: - PA

A a) Used by middle managers b) Information is generated regularly/repeatedly
c) Information is is very detailed form d) Source of data is internal

Fill in the blank

Q The view which integrates all views & also imparts the logic dynamics of a process is called ______
A a) Control View b) Organisation view c) Function view d) Data view PA

Q A person performing interpersonal role in the organisation is a ________

A a) Leader b) Monitor c) Negotiator d) Spokesperson PA

Q An organisation has to satisfy _________ for its survival. PA

A a) External customers b) Internal customers c) External suppliers d) Internal suppliers

Q _________ is the starting point for process reengineering efforts. PA

A a) Customer identification b) Product development c) Market research d) Customer satisfaction

Q Open ended statements of purpose to be used when managers do not want to become entangled in specifics, are
called ________ PA
A a) Goals b) Visions c) Objectives d) Target

Q Business Process re-engineering and TQM are ________ PA

A a) Natural complements b) Diverse activities c) Not related to each other d) Similar

Q Role A in BPR is _________

A a) Facilitator b) Member c) Expert d) Consultant P-109

Q Financial Year in India ends on ________

A a) 31st March b) 31st May c) 31st June d) 31st July

Q ____ provides a means of measuring the effectiveness of a process or a product with respect to stakeholder interest.
A a) CTS b) FFP c) PTM d) CST P-45

Q ________ is an indicator of current performance rates when compared to a set of standards.

A a) System feedback b) Evaluation c) System analysis d) System integrations

Q With the help of various ERP modules it is possible to improve the effectiveness & efficiency of the ________
A a) Entire supply chain b) Semi supply chain c) Part supply chain d) Few supply chain

True / False
Q A business process is defined as “a set of logically related tasks performed to achieve a desired business outcome”.T

Q Customer identification is the end of process re-engineering efforts. FALSE P-39 (Starting Point)

Q EPC represents an event which trigger a set of functions, & the functions culminate in events & so on. T

Q Vision statement is the product of brain storming.

Q Resistance may not develop out of missing knowledge or skills.

Q Value statement is a snapshot of what an organisation wants to be. False P-38

Q Missing knowledge & skills regarding computers & computer applications might be severe reasons for non-acceptance T

Q IT can not be faulty at all. False PA

Q The critic communicates openly & demonstrates constructive behaviour towards the project goals. T

Q The company’s process must be continually improved. T

Multiple Choice single answer

Q The meaning of automational import due to IT on process innovation is : -

A a) Eliminating human labour from a process b) Improving analysis of information
c) Closely monitoring the process d) Co-ordination between tasks process

Q Integrated information systems built to meet the Information & Decision needs of all the functional units of an
enterprise are referred to as: -
A a) ERP b) BPR c) SPC d) SGC

Q The ISO 8402 has defined “Total Quality Management” as: -

A a) Management approach b) Company Approach c) Owner’s Approach d) Shareholder’s Approach
Q Only one group consisting of representatives from purchase, manufacturing, operation, finance etc. is: -
A a) Triple Entity b) Double Entity c) Multiple Entity d) Single Entity

Q When the organisation has manufacturing facilities at geographically dispersed locations, the local purchasing
should be done: -
A a) By creating a database accessible to all units on network of approved vendors to facilitate the entire
organisation to negotiate contracts. b) By individually creating purchase centers at each location
c) By asking each locational center to send purchase requisitions to head office.
d) By sending purchase officer to each center once in a month to assess the requirements

Q One of the Three types of flows in a Supply chain is: -

A a) Information flow b) Stores c) Pipes d) Paints

Q Role C in BPR is as a: -
A a) Facilitator b) Member c) Expert d) Consultant P-109

Q Who are located within the organisation? P-39

A a) External suppliers b) Internal customers c) External customers d) Investors

Q Resistance agains indoctrination & power usage in termed as: -

A a) Type B Resistance b) Type C Resistance c) Type D Resistance d) Type A Resistance

Q Which is the characteristic os a mission driven organisation?

A a) Rule b) Regulation c) Directive d) Customer-centric

Match the following

Q a) Geographically dispersed resources b) Parallel activities
c) End Customers d) Potential of people
A a) Centralised b) Link c) Focus
d) Harness e) At source d) Speedy

Q a) Role A a b) Role B b c) Role C c d) MIS d P-109

A a) Strong facilitator b) Team Member c) Subject Expert d) Management Information System
e) Customer f) Financer
BPR_New_Engine_10_B6.pdf

Fill in the blanks

Q In BPR, you can manage E-Processes through __________
A a) E-commerce b) TQM c) ISO d) SCM

Q A strategic plan generally should not take more than ______ pages.
A a) Ten b) Four c) Five d) Seven

Q Duration of strategic benchmarking program is __________

A a) 4 to 6 months b) 4 to 6 weeks c) 12 to 18 months d) 12 to 18 weeks

Q Due to process matrix all elements of process re-engineering are understood in terms of their _____
A a) Inter-relationship b) Significance c) Functions d) Sequences

Q Increasing lead time is related to ________

A a) Purchase process b) Finance c) Materials d) Inventory

Q The process of ordering from a supplier is called the _________ process.

A a) Interorganised b) Interfunctional c) Interdepartmental Interpersonal

Q Cycle Time, Asset Turnover & Response Time goals are achieved by _____
A a) Velocity Goal b) Productivity Goal c) Quality Goal d) Customer satisfaction goal

Multiple choice single answer

Q A statement that defines the existence or an organisation is a: -
A a) Vision statement b) Mission statement c) Value statement d) Belief statement

Q Process orientation means: -

A a) Organising companies around their processes b) Dividing the company into sales, production, procurement etc.
c) Improving process continuously d) Improve process in steps

Q Role B in BPR is a: - P-109

A a) Member b) Expert c) Facilitator d) Consultant

Q Print Media Clippings are produced by: - PA

A a) Media Partner b) Material Partners c) Financial partners d) Technology partners

Q The flip side of high success potentials is: -

A a) High project risk b) Medium project risk c) Low project risk d) No project risk
Q All Barriers to BPR implementation success are the results of: -
A a) Major causes b) Important causes c) Root causes d) Minor causes

Q Which statements being with the phase, “We believe in…..”: - P-38
A a) Vision b) Mission c) Value & beliefs d) Goals

Q Which of the following is an operating system? P-172

A a) Unix b) SPC c) SAP d) Informix

Q The fifth step in business system planning is: - P-59

A a) Preparation/valuation of Architecture b) Preparation/Review and approve the business system plan
c) Developing the process matrix d) Review of current business system plan

Q Which of the following is DBMS?

A a) IBM DB2 b) SQC c) J D Edward d) Oracle P-172

True / False
Q Success factor for BPR is ensuring the involvement of the end-users. T

Q The software selection process may not involve errors of project content & project management. F

Q Well educated non-destructive personalities mostly express themselves in ways that truly help a project outcome.T

Q “Indicative thinking” technique is used for purpose of comparison of the re-engineered process. F

Q Match the offerings of the physical & virtual parts of the channel is a part of the Synchronise principle.

Q Former experiences with the organisational projects form the behaviour of people. T

Q A closed system gets feed back from the external environment. F

Q Work should be broadened without sacrificing depth of expertise in strategic areas. F

Q Process re-engineering efforts should be guided by values and beliefs. F

Q Measurements are central to a fact based decision-making process. T

Multiple choice Multiple answer

Q Integration strategy is related to: -
A a) Information integration b) Decision integration c) Manpower demand d) Financial
integration

Q Key components of Supply Chain strategy are: -

A a) Purchase orders b) Manufacturing management c) Make or buy decision d) capacity management

Q Areas of Productivity Increase are: -

A a) Quality b) IT c) Quantity d) Rejection Level

Q Management of change includes: -

A a) Management of IT b) Management of people c) Management of existing process
d) Management of re-engineering process

Q These are the Roles suggested for consultant: - P-109

A a) Role A b) Role B c) Role C d) Role D

Q When mission, customer base and the environment are properly considered, strategic planning produces a plan
which contains/makes great strides in: -
A a) A vision to guide decision making b) Situation analysis used to develop annual business plan
c) Breakthrough objectives d) Profit and loss statement

Q Executives can confirms their commitment to strategic planning programmed by: -

A a) Allocating generous funds to program b) Allocating assets high ranking
c) Placing a higher priority on a given program d) Reducing expenditure on the program
Q IT applications to improve business process are: -
A a) In supporting product development process b) In supporting order fulfillment process
c) In supporting logistical process d) In supporting human resource

Match the following

Q a) Delivery value b) concentrate on c) Involvement & participation d) Over sophistication
A a) Priority b) Outputs c) Encourage d) Avoid
e) Remove d) Inputs

Q a) ERP’s Logical extension 1 a b) ERP’s Logical extension 2 b

c) ERP’s Logical extension 3 c d) ERP’s Logical extension 4 d
A a) EDP b) MIS c) DSS d) KBS e) TQM f) BPR

BPR_New_Engine_12 (Sandeep).doc

Multiple choice single answer

Q In TQM term, M stands for : - P-94

A a) Management b) Maintenance c) Members d) Meaning

Q The papers released by Narashimhan Committee seek to examine principles & different phases of: -
A a) Process Engineering b) Product Engineering c) Manufacturing engineering d) Quality engineering

Q Strategic planning systems if for the: -

A a) Future prediction situation b) The past situation c) Current & past situation d) Current situation

Q When the organisation is looking for solutions outside its competence or the project team is not performing, it is termed as: -
A a) General Project Risk b) Technical Risk c) Financial Risk d) Functional Risk

Q Vision statement is a: - P-37

A a) Framework that guides the choices that determine the nature & direction of an organisation.
b) Statement that defines the cause of the existence of an organisation
c) Documentation about cultural attributes of an organisation
d) Statement that defines ethics and morals for decision making within an organisation

Q Which activity is performed during the second phase analysis of re-engineering project?
A a) Conducting benchmarking b) Communicating need for change
c) Defining the scope of the project d) Ensuring support of top management

Q In TQC term, C stands for : -

A a) Control b) Cost c) Culture d) Corporate

Q Delivery of product & services is a: -

A a) Customer facing process b) Management process c) Support process d) Secondary process

Q EDP stands for: -

A a) Electronic data processing b) Electrical delta process
 c) Electronic data productivity d) electronic demand processing

True / False

Q Empowered employees can take decisions with speed.

Q Values and beliefs are cultural attributes of an organisation. False

Q A mission statement defines the future direction of the organisation. False (Vision) P-38

Q The responsibility of implementation of strategic plan can be delegated.

Q A Vision statement defines the future direction of the organisation. True P-38

Q An organisation has both internal & external customers. True P-39

Q Outside members of Vision team should not have knowledge about current process of an organisation.

Multiple choice Multiple answer

Q Parameters of Micro Level Re-engineering are: -
A a) Optimisation b) Short c) Diverse d) Technology

Q Area of cost reduction are: -

A a) Materials b) Machines c) Quality d) Investment

Q Pitfalls of ERP implementation are: - P-174

A a) Delays of supplier Payments b) Longer implementation times c) Communication Gap
d) Inability to support continuous improvement & change management

Q ERP can be made effective by: -

A a) Store Management b) Performance management c) Documentation d) Training

Q Customer service strategies are: -

A a) Service Needs b) Production Technology c) Cost of service d) Revenue Management

Q Customer service and supply chain process cover: -

A a) Customer ordering and delivering b) Forecasting customer orders
c) Delivering product to distribution centers d) Developing the organisation to meet customer’s need

Q Characteristics of a Business Process are: -

A a) Demand a set of tasks b) Requires a diverse resources c) Desired customer who can be a person or a group
d) Requires finance assistance

Fill in the blanks

Q In a Re-engineering project the Third phase is _________
A a) Creating a vision for a new process b) Learn from others c) Planning for transition d) Implementation

Q Research activity is a ___________ process

A a) Knowledge based b) Operational c) Productive d) Secondary Process

Q ________ BPR methodology has as a source a consultant with academic background.

A a) Hammer/Champy b) Davenport c) Manganelli/Klein d) Kodak P-89

Q _____ provides means of measuring the quality aspect of a process or product.

A a) CTS b) FFP c) PTM d) CST P-45

Match the following

Q a) Measuring the effectiveness of process with respect to stake holders interest a P-45
b) Measuring the quality aspects of a process b
c) Quantifying the response and cycle time characteristics of process c
d) Weigh the efficiency and productivity characteristics of a process d
a a) Fitness for purpose b) Conformance to standards c) Process time measurement
d) Process cost measurement e) Works & method study f) Break even study