CCBA® AND CBAP® RECERTIFICATION

HANDBOOK

THE IIBA® GUIDE TO MAINTAINING THE

CCBA® AND CBAP® DESIGNATIONS.
CCCC
CCBA® AND CBAP® RECERTIFICATION HANDBOOK | SEPTEMBER 2020 1
SEPTEMBER 2020
 Table of Contents

1.0 About this Handbook.......................................................................................................... 3

2.0 IIBA® BABOK® Guide Overview ............................................................................................ 3
3.0 About Recertification ......................................................................................................... 3
3.1 Program Overview ..................................................................................................................... 3
3.2 Confidentiality of Information .................................................................................................... 4
4.0 Recertification Process ...................................................................................................... 4
4.1 Recertification Steps ................................................................................................................. 4
4.2 Responsibility of the Recipient .................................................................................................. 4
4.3 Determining Your Recertification Date ....................................................................................... 5
4.4 Fee Payment & Submission ....................................................................................................... 6
5.0 Continuing Development Units (CDUs) ............................................................................... 6
5.1 Online CDU Reporting in the BA Development Log ..................................................................... 7
5.2 Maintaining Supporting Documentation ..................................................................................... 7
5.3 Transferring CDUs ..................................................................................................................... 7
6.0 CDU Qualifying Activity Categories ........................................................................................ 8
Category 1: PROFESSIONAL DEVELOPMENT (Max. 30 CDUs) ............................................................... 8
Category 2: WORK HISTORY (Professional Experience) (Max. 25 CDUs) ............................................. 10
Category 3: PROFESSIONAL ACTIVITIES (Max. 30 CDUs) .................................................................. 11
Category 4: VOLUNTEER SERVICE (Max. 30 CDUs) ............................................................................. 12
Category 5: SELF-DIRECTED LEARNING (Max.15 CDUs) .................................................................... 12
Category 6: FORMAL ACADEMIC EDUCATION (Max. 30 CDUs) ........................................................... 13
7.0 Audits & Audit Documentation ......................................................................................... 13
8.0 Appeal Process ................................................................................................................ 15
9.0 Responsibilities to the Profession .................................................................................... 15
10.0 Retired Status .................................................................................................................. 15
11.0 Canceling Certification ..................................................................................................... 15

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1.0 About this Handbook
The purpose of this handbook is to provide Certification of Capability in Business Analysis™
(CCBA®) and Certified Business Analysis Professional™ (CBAP®) recipients the information needed
to maintain their designations. Detailed information about how to enter your hours can be found in
the CCBA® and CBAP® Recertification Process document.

2.0 IIBA® BABOK® Guide Overview

The BABOK® Guide is the collection of knowledge within the profession of business analysis and
reflects current generally accepted practices. The BABOK® Guide is defined and enhanced by the
business analysis professionals who apply it in their daily lives. The BABOK® Guide describes
business analysis areas of knowledge, their associated activities and tasks, and the skills
necessary to be effective in their execution.
Since the BABOK® Guide is growing and evolving, each release must be considered a move toward
the complete body of knowledge. Additions will be made periodically based on feedback and
changes to generally accepted practices. While specific business analysis techniques may be
referenced in the BABOK® Guide, the criteria for including information in the guide are that it is
proven, generally accepted and widely applied. The BABOK® Guide is a reference for professional
knowledge for business analysis and provides the basis for the CCBA® and CBAP® designations.
The BABOK® Guide is composed of six knowledge areas plus underlying competencies. For more
information about the BABOK® Guide®, please visit the BABOK® section of our website.

3.0 About Recertification

3.1 Program Overview
Individuals who have attained the CCBA® and CBAP® designations must demonstrate an ongoing
professional commitment to the business analysis profession and maintain their certification by
satisfying the Recertification program requirements. There are two key reasons for the
Recertification program:
1. To ensure that the Business Analysis Professional is keeping up with changes in the
profession.
2. To ensure the Business Analysis Professional contributes to the profession.
The Recertification program supports the ongoing professional development of individuals who
have attained their CCBA® and CBAP® designations, hereafter referred to as Recipient. The purpose
of recertification is to:
• Encourage the ongoing professional development of recipients.
• Encourage and recognize individualized learning.

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 • Encourage the efforts of recipients to give back to the profession.
• Offer a standard and objective mechanism for recording professional development
activities.
• Sustain the global recognition and value of the designations.
To satisfy the recertification requirements and maintain certification, recipients must earn and
report in their BA Development Log, a minimum of 60 Continuing Development Units (CDUs)
during each three-year cycle.

3.2 Confidentiality of Information

The recipient’s recertification application information and all other recertification program-related
materials are kept private and confidential. This information will not be disclosed to anyone other
than the recipient without the recipient’s consent.
Notwithstanding any other confidentiality obligation owed by the IIBA® to the recipient, in the event
the recipient’s recertification application fee has been paid by a third party (“Sponsor”), the
recipient hereby irrevocably authorizes and directs the IIBA® to release Confidential Results
Information to that Sponsor.
Any violation of the IIBA® Confidentiality Policy will be subject to disciplinary action(s) as
described in the IIBA® Constitution.

4.0 Recertification Process

4.1 Recertification Steps

To recertify for your designation, you must earn a minimum of 60 Continuing Development Units
(CDUs) every three years from your Date of Certification and complete the following goals:

1. Earn a minimum of 60 Continuing Development Units

2. Enter your hours into the BA Development Log
3. Pay recertification fee
4. Submit recertification application
5. Receive confirmation email from IIBA – Congratulations! You are Recertified!

4.2 Responsibility of the Recipient

It is each recipient’s responsibility to be aware of their recertification date and to comply with all
recertification requirements on time or risk losing their certification.

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The Certification team will e-mail each recipient, at their primary email address on file, a
reminder, prior to their recertification date, that their recertification date is approaching and that
they must apply online to renew their credential. Note that recipients are responsible for ensuring
their primary email address with IIBA is always up to date.
Note: Email communications from IIBA® may inadvertently be blocked or forwarded to bulk mail
folders by some spam filters. Recipients should, therefore, add [email protected] to their
personal address book in their email program to help ensure important Recertification program
messages from IIBA® and specifically from the Certification team are received.

4.3 Determining Your Recertification Date

A recipient’s certification begins on the date they pass the certification examination and ends on
the third anniversary of that date. For example, an examination date of July 31, 2017 results in a
certification expiration date of July 31, 2020, which means the recipient must recertify by end of
day July 31, 2020.

4.3.1 Certified Status

Recipients who recertify prior to their certification expiration date will continue to have certified
status for the next three years and will be listed in the Certification Registry within the IIBA®
website. This is a public registry that shows verification of a recipient’s designation status.
Agreement to being on the registry is part of the online certification and recertification processes.

4.3.2. Suspended Status

Detailed information about how to enter your hours can be found in the CCBA® and CBAP®
Recertification Process document.

Recipients who do not satisfy the recertification requirements will automatically be placed in
suspended status. The suspended recipient’s name will be removed from the IIBA online
certification registry. Suspended status will last a maximum of one year from the certification
expiration date. Suspended status also means that the recipient may no longer use the credential
or certification mark, nor identify or represent him/herself as the holder of the credential or as
certified by IIBA®. Failure of the recipient to adhere to these guidelines will result in the
revocation of the designation.

The movement from suspended status back to certified status requires the recipient to
accumulate the required number and qualifying type of CDUs, pay the appropriate fee and agree
to Terms and Conditions and the Code of Ethical Conduct and Professional Standards. Upon

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meeting all recertification requirements, the recipient’s name will be added back to the online
registry. Recipients who do not meet their CDU requirements within the suspension period will
lose their designation. Individuals who lose their designation will be required to re-apply for
certification (including taking the exam) to regain their credential.

4.3.3 Uncertified Status

Recipients who become uncertified and wish to reinstate should contact the certification team at
[email protected].

4.4 Fee Payment & Submission

Recertification consists of an online process via the IIBA website whereby the recipient enters
Continuing Development Units (CDUs), agrees to the Terms and Conditions and Code of Ethical
Conduct and Professional Standards, and pays the Recertification Fee. The recertification fee is
non-refundable. IIBA® must receive the recipient’s recertification submission and fee payment by
their recertification date.

Payment of the recertification fee can be made either by credit card, money transfer or cheque.
When payment is made by cheque or money order, please make them payable to “IIBA® ” and
mail payment to the address listed within the Contact webpage.

Upon submitting and paying for your recertification, the recipient will receive an email stating they
are Approved or Approved Pending Audit. If the recipient’s recertification is approved, the
recipient is recertified and their next recertification date is three years from their current
recertification date. If the recipient is selected for audit, the audit process described in section
7.0 will begin.

If recertification is declined for any reason, notice will be emailed to the recipient.

5.0 Continuing Development Units (CDUs)

The CDU is the measuring unit used to quantify approved learning and professional service
activities. With some exceptions, one CDU is usually earned for every hour spent in a planned,
structured learning experience or professional activity. Fractions of CDUs may be reported in
quarter (¼) hour increments.

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5.1 Online CDU Reporting in the BA Development Log
Go to the CCBA® and CBAP® Recertification Process document for detailed information about
how to enter your hours into the BA Development Log.

Earned CDUs can be tracked online in the BA Development Log on an ongoing basis however, it
should be noted that the entries per activity cannot be changed after 7 days.
Although there are no minimum requirements for the number of CDUs earned in specific
categories, there are maximum values that may be earned in any single category. Recipients may
achieve their CDUs in any combination of the various categories. They are not required to report
CDUs in all the categories but must report CDUs in more than one category. The following must
be considered when applying for recertification:
• CDU activities completed prior to obtaining the designation are not accepted towards the
recertification requirements.
• Participation for the same course/activity cannot be claimed more than once and cannot
be claimed in more than one category.
• Recipients are responsible for reporting their qualifying activities.

5.2 Maintaining Supporting Documentation

For each activity claimed, recipients should keep a copy of their submission and all required
supporting documentation as outlined in Section 7.0, Audits and Audit Documentation. A
percentage of recipients will be randomly selected for audit. Therefore, documentation for all CDU
claims must be maintained for 12 months after the three-year cycle has ended.

5.3 Transferring CDUs

Recipients who earn more than the required 60 CDUs in their current three-year cycle will have up
to 20 of their excess CDUs transferred to their next three-year cycle. This is done automatically by
the system and is only for excess CDUs earned in the third year.
For example, if a recipient’s cycle ends on December 31, 2020, excess CDUs earned during 2020
will transfer to the next three-year cycle which begins on January 1, 2021.

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6.0 CDU Qualifying Activity Categories

Category CDU Activity Categories Maximum CDU Values per 3

Year Cycle
1. Professional Development 30
2. Work History (Professional Experience) 25
3. Professional Activities 30
4. Volunteer Service 30
5. Self-Directed Learning 15
6. Formal Academic Education 30

Category 1: PROFESSIONAL DEVELOPMENT (Max. 30 CDUs)

Professional Development activities include the following:
A. Classroom Course (courses, seminars, workshops)
B. Chapter Event (meetings, events)
C. Chapter Study Group
D. Conference Workshop (key notes, tracks, workshops)
E. Online Course (courses, live webinars)

A. Classroom Course (courses, seminars, workshops)

One hour of classroom/contact time is equal to one CDU. Fractions of CDUs may be reported in
quarter (¼) hour increments. Review the CCBA® and CBAP® Recertification Process document for
step-by-step instructions on entering these hours into your BA Development Log.

Courses can be obtained from an IIBA® EEP or other education provider:

IIBA® Endorsed Education Providers (EEP)

To recognize courses that align to the BABOK® Guide and satisfy the CDU requirements for
maintaining certification, IIBA® endorses education providers and their courses that meet the
criteria. These are Endorsed Education Providers (EEPs). Not all courses offered by an EEP are
endorsed by IIBA and only endorsed courses automatically qualify in this category. These courses
have already been assessed to ensure they meet the professional development criteria. A listing
can be found within the Education and Training Providers section of the IIBA® website.
Professional development activities taken through an EEP, automatically qualify in this category.

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Other Education Providers
CDUs may also be earned by attending classroom educational programs offered by other
education providers. These are education providers and specifically courses that have not been
endorsed by IIBA®. They may qualify for CDUs if they meet the following criteria:

1. The subject matter must be directly related to business analysis as per the BABOK® Guide.
2. It must be moderated/facilitated like a formal course (i.e., there must be a moderator for
the session, or a facilitator/instructor who leads the group/individual through the material).
3. There must be a measurable learning objective(s), in terms of either changing behavior or
improving skills and, they must be directly applicable to business analysis.
4. It cannot simply be a presentation on a specific topic:
a. There must be the opportunity for participants to interact with the material (e.g. be able
to ask questions, make the learning meaningful) AND
b. There must be an opportunity to practice the task or objective being presented.
Since the course is not endorsed by IIBA as part of the EEP program, the CDU value submitted by
the recipient will be validated by IIBA at the time of recertification.

B. IIBA® Chapter Event (meetings, events)

C. IIBA® Chapter Study Group
IIBA® Chapters are authorized to issue CDUs for their chapter meetings, events and study groups.
Chapters must keep a record of attendance of recipients at these for at least the previous three
years (in the event of IIBA audit, participants will then be able to prove their attendance).
Chapters may issue a proof of attendance to the attendees for their records although this is not
mandated by IIBA.
Chapter meetings are presumed to contain 100% content aligned with the BABOK® Guide and will
earn CDUs at one CDU per contact hour. Chapters do not need pre-approval for educational
events that they offer, for example: BA Professional Days. The content must be aligned with the
BABOK® Guide and may be audited by IIBA®.
It is the recipient’s responsibility to request for a receipt from the Chapter which will indicate the
number of CDUs allocated to the event and prove their attendance at the event.

D. Conference Workshop (key notes, tracks, workshops)

IIBA® Building Business Capability (BBC) Conference, key notes, tracks and workshops are
aligned with the BABOK® Guide and will earn one CDU per contact hour.
NOTE: CDUs may also be earned by attending other organizations (e.g. Toastmasters)
conferences, symposiums, events and programs if the content is aligned with the BABOK® Guide.

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In this instance, the CDU value submitted by the recipient will be validated by the Certification
program at the time of recertification. The documentation for these requires full details including
event, provider, date, hours of attendance and full description and proof of attendance. Contact
[email protected] for details.

E. Online Course (courses, live webinars)

Online Course criteria is the same as the criteria for Classroom Courses and can be obtained from
an IIBA® EEP or other education provider. Please refer to A. Classroom Course in this section for
details.

Live webinars are also included under this activity and are recorded in this Professional
Development category.

Category 2: WORK HISTORY (Professional Experience) (Max. 25 CDUs)

The business analysis work MUST be aligned to the BABOK® Guide to qualify. IIBA® will validate
the CDU value and that the business analysis experience is aligned to the BABOK® Guide when
reviewing the recipient’s application at the time of recertification.

1000 hours of business analysis work experience/history qualifies for 5 CDUs.

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Category 3: PROFESSIONAL ACTIVITIES (Max. 30 CDUs)
These CDUs may be earned by participating in any of the professional activities as described
under sub-categories, A to F:

Sub- Activity Description CDUs Earned

Category

Author or co-author of a business analysis article published in a

A 30 CDUs per article
refereed journal.

B Author or co-author of a business analysis article published in a 15 CDUs per article

non-refereed journal.
Speaker/Instructor on business analysis at a conference,
C 10 CDUs per activity
symposium, workshop, formal course or IIBA® chapter meeting.

Member/Moderator of panel discussion on business analysis at a

D 5 CDUs per activity
conference, symposium, workshop or formal course.
E Author or co-author of a business analysis textbook. 30 CDUs

Developer of content for a structured business analysis learning

program. A structured program would include learning objectives,
F interactivity and assessment to ensure that learning has taken place. 15 CDUs per program
This could include content used for classroom delivery, online
instructor-led delivery or online self-paced delivery.

For article writing in categories A and B, the following guidelines apply:

• There will not be a strict minimum or maximum length defined for any article. The article
must be substantially (80% or greater) aligned with the BABOK® Guide.

• The article may be published in a paper-based or electronic format but the publisher must
be different than the author and one that edits/reviews the article content prior to
publication. This provision does not apply to sub-category A since these are refereed
journals by definition. Generally, the requirement for a review/editor provision is
specifically intended to avoid granting any CDU credit for a self-published blog, etc.

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Category 4: VOLUNTEER SERVICE (Max. 30 CDUs)
CDUs in this category may be earned by giving back to the business analysis profession through
volunteer service to a professional or community organization. This can include volunteer service
to IIBA® or an IIBA® Chapter, and/or to a non-employer community or charitable group.

Volunteer Service to IIBA CDUs Earned

Board Member for IIBA® or IIBA® Chapter. 1 hour of service qualifies for 1 CDU.
A bonus of 10 CDUs per *anniversary year is also earned for a
minimum of six months of participation per year.

Committee Member for IIBA® or IIBA® Chapter. 1 hour of service qualifies for 1 CDU.

The recipient is required to attend a minimum of 50% of the scheduled meetings during the
submitted time period in order to earn and claim the CDU value credit. The requirement may be
waived by IIBA if deemed appropriate due to unusual circumstances.

*Anniversary year is defined as the year following the date the designation was awarded. Each
subsequent anniversary year will follow accordingly. For example, the anniversary year for a
recipient certified on July 31 would run from August 1 thru to July 31.

Volunteer Service to a Non-employer Community or Charitable Group CDUs Earned

Volunteer business analysis services must consist of activities aligned with the BABOK® Guide. 1 hour of service
The organization sponsoring the work must be a legally recognized not-for-profit. qualifies for 1
CDU

Category 5: SELF-DIRECTED LEARNING (Max.15 CDUs)

CDUs may be earned by participating in specified self-directed learning activities. As a general
guide, one CDU is earned for each full hour of the activity. Self-directed learning activities involve
personally designed research and/or study activities. Such activities may include informal
discussions or coaching sessions with co-workers, clients, or consultants. It may include study of
books, how-to manuals, internet resources, instructional resources and archived webinars.

Qualifying self-directed learning activities must be relevant to business analysis as per the
BABOK® Guide, meet a specified purpose, and use knowledgeable resources.

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Category 6: FORMAL ACADEMIC EDUCATION (Max. 30 CDUs)
CDUs may be earned by beginning and completing an academic course after earning the IIBA
designation. The academic course must be started after the IIBA exam is passed. Academic
courses must be offered for degree credit and be directly related to business analysis as per the
BABOK® Guide. The recipient must receive a passing grade in the course.

A single academic course credit is typically earned for each three hours of class/contact time. 1
academic course credit qualifies for 1 CDU therefore, a typical 15 credit academic course qualifies
for 15 CDUs (although the actual number of class/contact hours is equal to 45 hours).

7.0 Audits & Audit Documentation

Certified, recipients agree to comply with Terms and Conditions including adherence to the
auditing terms. The IIBA® auditing terms provide that all recipients may be subject to an audit at
any time. Recipients selected for an audit will be notified by e-mail and will have 60 days from
the date of the email to comply with the audit request terms. This time may be extended if
necessary, at the discretion of the Certification Body. The audit process may take up to
approximately 2 months from start to finish with a minimum of 2 weeks needed from the time the
last piece of information is received by IIBA®. Once all information is received by IIBA® and
analyzed, audit results will be communicated by e-mail.

During the audit, the recipient’s certification status will remain in its current certification status
(i.e. Certified, Suspended) until the audit has been completed. Recipients will be permitted to
recertify only after the audit has been successfully completed and all audit terms met.

The following chart outlines the documents required for audit. It outlines the documents required
for each CDU category.

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A percentage of recipients will be randomly selected for audit. Therefore, documentation for all CDU claims
must be maintained for 12 months after the three-year cycle has ended.

Category Sub- Category Audit Documentation Required for each CDU Category

1. Professional Development
A. Classroom ✓ IIBA® EEP: A certificate of achievement or email confirming attendance.
Course
✓ Other Education Provider: A certificate of achievement or email confirming
attendance and hours, and a brochure or course materials outlining the
subject matter covered.
B. Chapter Event ✓ IIBA® Chapter Event: Proof of or email confirming attendance for meetings.
A receipt for events.
✓ Other Event: Copy of or link to event description, and proof of or email
confirming attendance.
C. Chapter Study ✓ IIBA® Chapter Study Group: Proof of or email confirming attendance in the
Group study group, and length of time.
✓ Other Education Provider: A certificate of achievement or email confirming
attendance and hours, and a brochure or course materials outlining the
subject matter covered.
D. Conference ✓ IIBA® EEP: A certificate of achievement or email confirming attendance.
Workshop
✓ Other Education Provider: A certificate of achievement or email confirming
(key notes,
attendance and hours, and a brochure or course materials outlining the
tracks,
subject matter covered.
workshops)
E. Online ✓ IIBA® EEP: A certificate of achievement or email confirming attendance.
Course
✓ Other Education Provider: A certificate of achievement or email confirming
(course, live
attendance and hours, and a brochure or course materials outlining the
webinar)
subject matter covered.

2. Work History ✓ Contacts listed for each work entry will be emailed to validate work
(Professional experience, hours, and dates.
Experience)
3. Professional ✓ Link to or soft copies of publications, sample educational materials, course
Activities agenda, and description of the activity.
A to F
4. Volunteer ✓ An email or certificate from the organization acknowledging the recipient’s
Service work and dates of the volunteer tasks.
5. Self-Directed
✓ Documentation is not required for this category.
Learning
6. Formal ✓ An official transcript or equivalent (i.e. a notarized copy), and a brochure or
Academic course materials outlining the subject matter covered and length of time.
Education

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8.0 Appeal Process
If a recipient’s recertification is denied for any reason, he/she has the right to appeal by sending
an e-mail to [email protected].

IIBA® will have up to 90 days to review the appeal and make a binding decision regarding the
validity of the recipient’s recertification. The recipient may be contacted by IIBA® for any further
information and/or clarification that are deemed necessary to validate recertification information.
A final decision will then be emailed to the individual.

9.0 Responsibilities to the Profession

Recipients have an ongoing responsibility to the business analysis profession. This responsibility
is detailed in the Code of Ethical Conduct and Professional Standards, which recipients must
review and agree to online when recertifying.

10.0 Retired Status

Recipients who are no longer earning income from practicing and/or coaching in business analysis
and therefore, cannot earn CDUs towards their recertification, can opt to change their certification
status from Certified to Certified (Retired). This change in status will ensure the individual
maintains their certification status of Retired without the need to recertify every 3 years. For
more information on this process and to apply for Retired status, read the policy within the
Recertification site.

11.0 Canceling Certification

Recipients may cancel their certification at any time by contacting the Certification team at
[email protected].

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