F & B Control Notes
F & B Control Notes
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1. –Consumer and market
2. –Formulation of policy
3. –Interpretation of demand
4. –Convergence of facilities
5. –Provisioning
6. –Production and service
7. –Control of costs and revenue
8. –Monitoring of consumer satisfaction
Managerial functions
1. Planning process
- Includes setting of goals and objectives, setting up several policies related to finance
direction that organization should take.
- Decide how objectives should be achieved and by who analyzing different tasks and
assigning to individuals
- Involve in staffing; recruitment, selection training, induction
3. Formulation of policies
- Financial policy are some of the basic managerial functions
Tasks of the food and beverage manager
The food and beverage manager should work in conjunction with personnel management in
producing job descriptions and appointment of job in various food and beverage sections;
- He/she should be able to train food and beverage staff
- He/she should be able to motivate staff
- He/she should be able to encourage staff to form groups or teams
- Encourage meetings between management and staff to reduce anxiety among staff
- Control by checking actual performance against set budgets and if there’s any deviation
locate the problem, rectify and prevent it from recurring.
Types of costs in food and beverage department
1. Labor costs
- House allowance
- Employee meals
- Medical benefits
- Number of personnel
- Wages paid/salaries
- Other staff benefits
- Uniforms
- Transports
2. Material costs
- Food
- Beverage
3. Overhead costs
- These are other costs other than material and labour costs i.e rent, rates, depreciation,
insurance, repairs, and stationery to coordinate the above activities, the food and
beverage manager require the following tools
a) Organization chart
- Shows the position at the food and beverage department within the context of the total
establishment
b) Job description
- This is a list of duties and responsibilities assigned to a specific position e.g waiter in the
lounge, how many tables to serve e.t.c
c) Work schedule
- These are outlines of work to be performed by employees with stated procedures and
time requirements for their duties. Tasks are broken down into a careful sequence and are
timed e.g cleaning, setting tables e.t.c
Responsibilities of food and beverage department
1. Provision of food and beverage
2. Purchasing, receiving, storing issuing
3. Formulation of an efficient control system
4. Monitoring food and beverage prices
5. Compiling on daily weekly and monthly reports
6. Training, motivating of staff
7. Cooperating with other department
8. Obtaining feedback from customers
Challenges in managing food and beverage
External factors
1. Political and government legislation
- E.g fire regulations, lesist and safety act
2. Economic
- Rising costs of food and beverage, labour, fuel rates and insurance sales instability i.e the
peaks and the troughs that may occur on daily, weekly and monthly basis
3. Social
- Changes in population. Some population drifting away
- Social change of food, trends etc
4. Technical
- Mechanization of food production and food development, computerization product
development featured vegetables protein increased shelve life of foods
Internal factors
1. High perishability of food and the need for adequate stock turnover, wastage and bad
portion control
2. Pilferage from kitchen, restaurant, bars and stores
3. Staff shortage; within the industry staff surplus concide with tiaughs of sales activities
absenteeism illness
4. Poor supervision and training of new staff
5. High staff turnover
6. Use of cashels staff
7. Fraud in purchasing
8. Cash and credit control
The meal experience
- It is defined as a series of events both tangible and intangible that a customer experiances
when eating out
- It starts when customer enters a restaurant and ends when he/she leaves
- Tangible aspects is food and drink
- Intangible aspects are; atmosphere, mode of service and the convivial service.
- The tangible and the intangible aspects must intergrated in order to present a total
product to the customer.
- If one or two components of the meal experience are out of harmony the product or
service mix would be seen by the customer as being disjointed rather than totality
COMPONENTS OF THE MEAL EXPERIENCE
1. Food and drink
- Customers need types of meals on offer whether limited or extensive must be fresh
convenient in packaging, portion size, menu for children, consistent standard, good
croma, good temperature, acceptable tastes, sizzling plates e.t.c
3. Level of service
- The standard of service must match the cost of a meal
4. Price and value for money
- This is in terms of portions quality and quantity. It must match the price charged
5. Interior design
- The 1st impression of a restaurant in terms of a cousy design is very important. Different
aspects marks up the interior design of a resicurcut i.e size, shape furniture, fitting, colour
scheme, air conditioning is the design made for self service or luxury restaurant
7. Expectations
- A single customer or a group of customers at a restaurant have certain expectations
depending on the rating of the restaurant which must be in harmony with the level of
service
PURCHASING OF BEVERAGES
Purchasing of alcoholic and non-alcoholic beverages should be done by the purchasing manager
together with the food and beverage manager, head cellar man and head wine waiter.
Beverage should be given adequate attention because they contribute more to the profits of an
establishment.
There are few suppliers high value attached to it and there is free advice given by supliers:
- Quality must be taken into account
- There are fewer purchasing standard purchasing units than food
- The standard of products rarely changes
- Prices of beverage take long to fluctuate as more often as in food
- Beverage are purchased by brand name and table of the products each having a consistent
quantity and quality standards.
- Beverage specifications are much simpler as compared to food items
Methods of purchasing beverages
1) Wine shipper
2) Whole sellers
3) Cash and Carry
4) Auction (limited to wines which are rarely found)
RECEIVING
Purpose of receiving controls
1) To make sure you get what you exactly ordered for.
2) To make sure you get exactly what you will pay for.
-Receiving procedures must be properly written down and enforced to ensure proper
receiving controls.
Qualities of a receiving clerk
1. Efficient and willing to pay attention to details
2. Knowledge of products in the market.
3. Knowledge of receiving procedures
4. Honesty is important to make sure that standards are maintained
5. Must be good planner
- It is not a good idea to have the person doing the purchasing to do the receiving as well.
the receiving clerk must be someone willing to pay attentions to detail
- Help an organization to achieve its objectives
EQUIPMENT FOUND AT THE RECEIVING AREA
1. Scales
2. Requisitions documents such as LPO
3. Purchase specification forms
4. Trolleys, Deposit containers record book.’
5. Conveyer belts
6. Calculating machines
7. Process stamps
Receiving Area Layout
- The location must ensure quick offload and easy distribution in the building
- Sufficient space to prevent pile-ups disruption of normal receiving routine
- Easy to clean floor and walls
- Inclined planes should be installed especially where are different floors
Blind Receiving
The main purpose to compel different receiving clerks to weigh and count all goods coming into
the establishment. It works as follows:
1. The receiving clerks are sent a copy of the purchase order, which lists the goods to be
purchased but does not show the quantities of such goods.
2. All invoices and delivery notes are sent directly to account office.
3. The blind receiver must weigh and count goods coming in. This ensures better
performance on receiving.
Receiving procedures
Only goods for which purchase requisition and LPO duplicate are made available are authorized
to be received.
There are two types of Checks: -
1) Quality Check
If items are government controlled for quality, the government stamp should appear on
the products
2) Quantity Check
Countable items should all be counted if packed in crates or any other containers than
random crates should be opened and items counted.
- Meat items should have specifications of width, length of muscle e.t.c
- All merchandise received should be date stamped to enable storeroom clerk to operate
efficiently using FIFO or LIFO.
- Dot not accept substituted item unless the same is not available else where
- Contents must be reweighed
- All perishables must be received in the morning
Q.1
Give the receiving procedures that as efficient receiving clerk would follow for accepting the
delivery of fresh fruits and vegetables
Q.2
Explain the reasons that would make receiving clerk reject the delivery or pert delivery of goods
1. Substituted
2. Low quality
3. Low Quantity
4. Difference in invoice
5. Frozen items
6. Damaged or spoiled
7. Underweight
Delivery note: -
- It consists of Tel, address, date, signature of the person receiving
- Invoice No, invoice date, quantity, weigh, price, customer
Delivery discrepancy note: -
- Written when goods have been rejected
CLASSIFICATION OF RECEIVED ITEMS
1) Direct purchases whereby no requisition is required
2) Store room purchases which are received on the production of requisitions.
The receiving clerk prepares a receiving clerk daily food report which shows the items received.
These are cross-checked with the accompanying invoice to ensure that items listed on the invoice
have been actually received.
Quantities and Qualities of items received are compared against delivery notes, invoices, LPO
and purchase requisition.
Should be stamped on the back with a receiving or process stamp.
Stamp will allow for the various signatures require before approval and authorization of payment
When the goods have been delivered and they don’t have an invoice the receiver will have to
write a proforma invoice invoice which include the vendor, delivery date, LPO No., the Quantity
unit size description of goods or specification of charges, unit price and the total amount.
DISPATCH
1. Received goods must be removed as soon as possible from the receiving area to clear
space for further deliveries
2. Received goods must be made available to store or departments immediately for
consumptions
3. Storage must be at correct temperature e.g refrigerators and freezers
RECEIVING CLERICALS DUTIES
The receiving clerk fills details in a store receiving record in duplicate
- All purchases are recorded for control and payment reasons
- All delivery notes or invoices are recorded for analysis to arrive at a net value of the
goods received
- The distributions is as follows: -
a) Original – Control office
b) Duplicate – Storekeeper/Purchasing
- Control office will receive all invoice, purchase requisition forms, LPO, Preforms
invoice, credit memos and Discrepancy reports
Deposit containers reports passed over by receiving clerk on duty where the following is
performed.
1) Control will debit the various stores on inventory ledger control record
2) Control will debit Kitchen expenses for direct issues
3) Control will check and pass all invoices to account for payments
4) Control must post quantities to perpetual inventory records
5) Control will control of all deposit containers net purchases.
6) Purchases will enter merchandised delivered on suppliers file
7) Accounts will enter the entries on creditors, ledgers payment, voucher or payable ledges
8) Accounts will make entries on purchase journals with asset increase (inventory) column
and expense columns to analyze departmental expenses
Meat tag information
1. Weight
2. Unit price
3. Total price
4. Suppliers
5. Cut
6. Code Number
RECEIVING OF EXPENSIVE COMMODITIES
Special attention must be put on the most expensive items such as meat. Meat is usually tagged
after acceptance for quality and quantity because of its high financial value.
The meat tag is in two identical parts. Different colours may be used for different cuts of meat
a. Red tag – Beef
b. Blue tag – Lamp
c. Yellow tag – Pork
d. Whit tag – Fish/Poultry
The meat is tagged in different weight as the Chef prefers with the top meat tag. The bottom
piece is taken to the control for safe keeping where it serves the following purpose.
1. Provides a basis of control for this expensive items of food
2. It ensures that the receiving clerk actually weighs each weight received weighing will not
be necessary again when issuing.
3. It aids in identifying different cuts stored to the cold room when frozen
4. It provides a reference number to aid issuing to the kitchen of whose yield testing
5. Provide assistance when stock testing as it shows the purchased weight and price
6. It helps in the efficient notation of stock since the date of purchase is shown.
- When the meet is issued to the lateche the upper portion of the tag previously attached is
send to control office for checking purpose
RETURNABLE CONTAINERS
A book of returnable containers received is usually kept containers are returned to the supplier a
credit note is obtained. This should be sent to the control office and then passed to accounts at
the end of each day.
ISSUING
These are different times of issuing to safe times and provides organization. Requisition for
regular orders should be handed into the store.
(1) FIFO
(2) LIFO
Costing of issues
Objectives:
1) To ensure that the method determine the cost incurred by each department
2) It streamlines the stocktaking
3) It controls the movement of stocks
4) Obtains the value of individual stocks
5) It helps the replenishment
Methods of Costing
1. Cost price method
- The issues are costed at the actual purchase price
Advantages
- The value of items is actual bought
- The expenditure reflects the actual cost
- There are no shortages or averages since issues will be charged at the certain cost
Disadvantage
- It doesn’t take into account the fluctuation in market prices
3. Average Cost
- Take up the average at the prices used to purchase the products
1) Bin Card
- A bin card is kept for every commodity in the store and attached to the shelves in which
the commodity is stored or kept in the box file
- Each bin should have a no together with the details of the commodity e.g size, minimum
and maximum stock holding of commodity
- All records of receipts of issues of commodities and date happened should be recorded
- The store keeper should initial the card incase of any queries
- In case the stock approaches any minimum levels, the storekeeper should inform the
purchasing officer for
2) The Store Ledger Cards
- It is an extension of the bin card kept in a loose leaf file. It keeps the value of
commodities, received, issued and balance remaining
- It also has the names of supplies details of the invoice no. and requisition no. is recoirded
for cross checking purposes by controls department.
STORAGE OF BEVERAGES
The storage of beverages is ideally separated into 5 areas
1. Main storage are for spirits and wines held at a dry and drought free temperature of
55/60 forehen height or 13 - 16 Centigrade
2. A refrigerated area of 10°C for storage of white and sparkling wines
3. A refrigerated area of 6°-8°C for storage of beers.
4. An area of 13°C for storage of bottled beers and drinks
5. Another separate area of storage of empty bottles
FOOD PRODUCTION CONTROL
Food control has four stages: -
1. Production planning
- This is the forecasting of volumes of sales for an establishment for a specified period of
time e.g per day, per week or per month
The main Objectives are:
- To facilitate food cost control for the establishment
- To facilitate the purchasing of food stuff especially perishables items
- To reduce the problem of left overs
- To match production with demand by forecasting the number of meals to be served to a
given meal period
- To enable comparison to be made between actual and potential volume of sales and for
any corrective action to be taken when necessary.
= 103.25 x 100
40
= __________
= 103.25 x 100
55
= __________
Question two
Transfer the following for standard spouce puddry to a standard recipe sheet to serve 4 portions
Ingredients Quantity Cost
Custer sugar 100gms
Eggs 2
Baking powder 10gms
Margarine 100gms
Flour 100gms
Drop of milk ½ litre
Price list
- Custer sugar @ 100 per kg
- Egg @ 6 per one
- Baking powder @ 20 per 100gms
- Milk @ 30 per litre
- Flour @ 40 per kilo
- Margarine @ 90 per kg
1. Calculate the total dish cost for the recipe
2. Calculate the cost per portion
3. Calculate the selling price per portion to achieve a gross profit
- 65%
- 55%
- 40%