Ahs Sgha

SGHA 2008/2004
AHS Service is our business

CONTENTS
Editorial 03
AHS Services Overview Table 04
Contact 06
IATA Standard Ground Handling Agreement 2008 07

Definitions and Terminology 09
Main Agreement 13
ANNEX A - Ground Handling Services 27
ANNEX B - Location(s), Agreed Services & Charges 59
ANNEX B - Location(s), Agreed 64
Services & Charges Simplified Procedure
IATA Standard Ground Handling Agreement 2004 69

Definitions and Terminology 70
Main Agreement 73
ANNEX A - Ground Handling Services 86
ANNEX B - Location(s), Agreed Services & Charges 117
ANNEX B - Location(s), Agreed 122
Services & Charges Simplified Procedure
Tools
Calendar 2009-2012 126

Notes 130
Editoral
Dear friends, partners & customers,
the common practice for any agreement within our industry is the IATA AHM
810 and the relevant annexes.
We are pleased to provide now the 2008 version as well as, for comparison,
the 2004 edition for easy access and information.
Additionally you will find useful information on all our locations and
contacts with quick reference to - and overview of - the services offered
and available.
Hoping this SGHA may help to discuss all matters arising out of our
business partnerships and having a convenient instrument to finalise our
current and future agreements in a professional way.
AHS Aviation Handling Services provides Passenger Handling & Operations
at meanwhile 14 German airports. Together with joint partners we are able
to extend the range of services to Full-Handling, including ramp and cargo,
at several airports.
But our main focus in all areas is your business. It is our target to take care
of your needs – providing every service item between “10-miles-out” and
“airborne”.
And service is our profession - we would like to be the partner on the
ground - for passengers,crews and your representatives.
Hoping this extract of the IATA Airport Handling Manual will help to navigate
through the whole contractual and service items and offering you the right
way to negotiate contents and terms & conditions. From a request on short
notice to start-up a long-term partnership – our contacts and this small
brochure are your gate to ground services with AHS Aviation Handling
Services.
Yours sincerely
Reinhardt Erdmann-Leutner
Managing Director AHS Holding
Editoral |
AHS Service Table Service Table AHS
Member of AHS-Group
Passenger Services
* S. Stuttgart Ground Services GmbH
Executive Handling
Integrated Services*
Special Services1
** FMO Passenger Services GmbH
AHS Profile
Cargo Services
Ramp Services
IATA Ticketing
*** AirPart GmbH
Operations
Lounges
1
Special Services
Supervision • Aircraft Security • Terminal Management • EDP Check-In &
Berlin Schonefeld (SXF)
Product Trainings • Central Load Control • DGR Training • Special Passen-
ger Services • VIP Services • Travel Services • Airline Consulting • Internet
Check-in
Berlin Tegel (TXL)
Integrated Services
Bremen (BRE)
TSA approved Profiling • API-, No Fly-, Watch list handling • Passenger
screening /profiling • Document examination
Cologne Bonn (CGN)
Dresden (DRS)
Dusseldorf (DUS)
Frankfurt (FRA)
Hamburg (HAM)
Hanover (HAJ)
Leipzig (LEJ)
Muenster/Osnabrueck (FMO)**
Munich (MUC)
Nuremberg (NUE)***
Stuttgart (STR)*
= Services to be arranged on request

= Sales partner of AHS Group
| AHS Profile AHS Profile |

AHS Profile SGHA 2008
CONTACT
AHS
Aviation Handling Services GmbH
Marketing & Sales
Airport Hamburg Terminal 1
22335 Hamburg
-Germany-
SGHA 2008
Phone +49 40 5075 2022
Fax +49 40 5075 2121
E-Mail [email protected]
Internet www.ahs-de.com
IATA
STANDARD
GROUND HANDLING
AGREEMENT (SGHA)
2008
| AHS Profile SGHA 2008 |

2008 SGHA SGHA 2008
DISCLAIMER IATA STANDARD GROUND HANDLING AGREEMENT (SGHA)
To assist readers, we have provided cross-reference between the two Between:

versions of the Agreement.
These cross-references are made for your convenience and ease of use
and:
only, and do not constitute any obligations against of Aviation Handling
Services.
The agreement consists of:
SGHA 2008
MAIN AGREEMENT, and, as required,
ANNEX A (description of services)
ANNEX(ES) B (location(s), agreed services and charges)
CONTENTS OF MAIN AGREEMENT
DEFINITIONS AND TERMINOLOGY
ARTICLE 1 PROVISION OF SERVICES

ARTICLE 2 FAIR PRACTICES
ARTICLE 3 SUBCONTRACTING OF SERVICES
ARTICLE 4 CARRIER’S REPRESENTATION
ARTICLE 5 STANDARD OF WORK
ARTICLE 6 REMUNERATION
ARTICLE 7 ACCOUNTING AND SETTLEMENT
ARTICLE 8 LIABILITY AND INDEMNITY
ARTICLE 9 ARBITRATION
ARTICLE 10 STAMP DUTIES, REGISTRATION FEES
ARTICLE 11 DURATION, MODIFICATION AND TERMINATION
| SGHA 2008 SGHA 2008 |

2008 SGHA SGHA 2008
DEFINITIONS AND TERMINOLOGY OWNING CARRIER means a carrier who is the owner or lessee of a Unit
Load Device.
For the sake of clarity, the following definitions and terminology apply to
the SGHA: PASSENGERS includes the Carrier’s service and free passengers.
AIRPORT TERMINAL means all buildings used for arrival and departure PROVIDE implies that the Handling Company itself assumes responsibility
handling of aircraft. for the provision of the service in question.
ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Handling RECEIVING CARRIER means a carrier who receives a Unit Load Device
Company may request an outside agency to perform the service in from a transferring carrier at a transfer point.
SGHA 2008
question. The charge of the outside agency shall be paid by the Carrier.
The Handling Company assumes no liability toward the Carrier for such SPECIAL SHIPMENTS means, for example, perishables, live animals,
arrangements. valuables, vulnerable cargo, news material, dangerous goods etc.
AS MUTUALLY AGREED or BY MUTUAL AGREEMENT or BY THE SPECIALISED CARGO PRODUCTS means, for example, express cargo,
CARRIER’S REQUEST, it is recommended that, whenever this terminology courier shipments, same day delivery.
is used, such items be supported by specific documentation or reference.
STATION MANAGEMENT means management of Carriers administrative
CARGO includes the Carrier’s service cargo and company mail. and/or operational function(s) within scope defined in the Annex B.
THE CARRIER’S AIRCRAFT means any aircraft owned, leased, chartered, SUPERVISION means oversight of services performed by third parties,
hired or operated or otherwise utilised by or on behalf of the Carrier and in i.e. companies who have a separate Annex B (or similar contact with the
respect of which the Carrier has either expressly or implicitly contracted, carrier). The term Supervision shall not apply to the Handling Company
instructed or otherwise requested the Handling Company to perform or self-management of own services or oversight of Handling Company’s
carry out any ground handling service(s). subcontractors (as referenced to in Article 5 of the Main Agreement).
DEPARTURE CONTROL SYSTEM (DCS) means an automated method TECHNICAL LANDING is a landing for other than commercial reasons
of performing check-in, capacity and load control and dispatch of flights. where no physical change of load occurs.
DIRECT LOSS means a loss arising naturally or directly from an occurrence TICKET means either the document entitled “Passenger Ticket and
and which excludes remote, indirect, consequential, or special losses or Baggage Check” or any electronic ticket data held in the Carrier’s data
damages, such as loss of revenue or loss of profit. base.
ELECTRONIC DATA INTERCHANGE (EDI) means the computer-to- TRANSFERRING CARRIER means a carrier who transfers a Unit Load
computer (application-to-application program processing) transmission of Device to a receiving carrier at a transfer point.
business data in a standard format.
TRANSIT FLIGHT is an aircraft making an intermediate landing for
LOADS means baggage, cargo, mail and any aircraft supplies including commercial reasons where a change of load occurs.
ballast.
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2008 SGHA Main Agreement 2008
TRUCK HANDLING means loading and/or unloading a truck operating as MAIN AGREEMENT
a Truck Service.
An Agreement made between:
TRUCK SERVICE means a service operated by truck on behalf of an having its principal office at:
airline carrying loads documented in accordance with the applicable IATA hereinafter referred to as ‘the Carrier’ or ‘the Handling
and/or ICAO rules, regulations and procedures. In the Main Agreement and Company’ as the case may be,
in Annex A, the word “aircraft” will read “truck” and “flight” will read “truck and:
service” when it concerns the handling of a truck as meant under the above having its principal office at:
definitions. In Section 5, Item 5.5.5 of Annex A, the word “vehicle” means hereinafter referred to as ‘the Handling Company’ or ‘the
a conveyance of any kind to be used within the ramp area for transport of Carrier’, as the case may be,
SGHA 2008
cargo between warehouse and truck or between two trucks or between the Carrier and/or the Handling Company may hereinafter be
two warehouses. referred to as “the Party(ies)”
TURNROUND FLIGHT is an aircraft terminating a flight and subsequently

originating another flight following a complete change of load. WHEREBY THE PARTIES AGREE AS FOLLOWS:
UNIT LOAD DEVICES (ULDs) means devices which interface directly with Article 1
an aircraft restraint system and are registered by the IATA ULD Technical Provision of Services
Board.
1.1 General
The services will be made available within the limits of
possibilities of the Handling Company and in accordance
with the applicable IATA and/or ICAO and/or other
governing rules, regulations and procedures.
It is not considered necessary or possible to specify every
detail of the services it being generally understood what
such services comprise and the standards to be attained
in their performance.
1.2 Documents for Ground Handling

Documents used for ground handling will be the Handling
Company’s own documents, where applicable, provided
these documents comply with standardised formats
that may apply under IATA and/or ICAO and/or other
1.3 Scheduled Flights

The Handling Company agrees to provide for the
Carrier’s Aircraft for flights operating on an agreed
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2008 Main Agreement Main Agreement 2008
schedule at the location(s) mentioned in the Annex(es) operation with the relevant local authorities.
B, those services of Annex A as are listed in the Annex B All documentation and information pertaining to the
for the respective locations. The Carrier, in turn, agrees to emergency is the property of the Carrier and shall be
inform the Handling Company as soon as possible about held confidential by the Handling Company, unless such
any changes of schedule and/or frequencies and/or types documentation and information is specifically required
of aircraft. by applicable law or by governmental or local authorities
regulations.
1.4 Extra Flights The Carrier shall reimburse the Handling Company for
The Handling Company will also provide the services to expenses and disbursements incurred in rendering such
the Carrier’s Aircraft for flights in addition to the agreed assistance.
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schedule at the same locations, provided that reasonable
prior notice is given and the provision of such additional 1.7 Additional Services
services will not prejudice commitments already As far as possible, the Handling Company will, upon
undertaken. request, provide to the Carrier any additional services.
Such services may be governed by special conditions to
1.5 Priority be agreed between the Parties.
In case of multiple handling, priority shall as far as
possible, be given to aircraft operating on schedule. 1.8 Other Locations
In case of occasional flights of the Carrier’s Aircraft
NEW 1.6 Emergency Assistance at locations which are not designated in the present
Agreement, where the Handling Company maintains a
It is the responsibility of the Handling Company to
ground handling organisation, the Handling Company
participate in local emergency response plan(s) in
shall, on request, make every effort, subject to the means
order to provide support to the Carrier in the event of an
locally available, to furnish necessary services.
emergency including but not limited to, forced landings,
accidents or acts of violence.
Carrier will contact the Handling Company to establish Article 2
the carrier’s needs in an emergency and provide the Fair Practices
Handling Company its current emergency procedures.
In the absence of Carrier instructions , in part or whole, 2.1 The Handling Company will take all practicable measures
the Handling Company shall follow its own emergency to ensure that sales information contained in the Carrier’s
response plan(s). flight documents is made available for the purposes of
In case of an emergency, the Handling Company shall the Carrier only.
without delay activate its local emergency plan(s) which
includes the immediate notification to the Carrier and 2.2 Neither Party to this Agreement shall disclose any
establish open-line communications with the Carrier. information contained in Annex(es) B to outside parties
The Handling Company shall take all reasonable without the prior consent of the other Party, unless such
measures to assist passengers, crew and family information is specifically required by applicable law or
members and to safeguard and protect baggage, cargo by governmental or authorities’ regulations, in which
and mail carried in the aircraft from loss or damage in co- case the other Party will be notified accordingly.
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Article 3 4.3 Such assistance, when performed by the Carrier’s

Subcontracting of Services representative(s) and/or Supervisor(s) will be the sole
responsibility of the Carrier, unless requested by the
3.1 The Handling Company is entitled to delegate any of Handling Company.
the agreed services to subcontractors with the Carrier’s
consent, which consent shall not be unreasonably Article 5
withheld. It is understood that, in this case, the Handling Standard of Work
Company shall nevertheless be responsible to the Carrier
for the proper rendering of such services as if they had 5.1 The Handling Company shall carry out all technical
been performed by the Handling Company itself. Any and flight operations services as well as other services
SGHA 2008
subcontracting of services and the provider(s) thereof, also having a safety aspect, for example, load control,
will be recorded in the Annex(es) B. loading of aircraft and handling of dangerous goods,
in accordance with the Carrier’s instructions, receipt of
3.2 The Carrier shall not appoint any other person, company which must be confirmed in writing to the Carrier by the
or organisation to provide the services which the Handling Company.
Handling Company has agreed to provide by virtue of In the case of absence of instructions by the
this Agreement, except in such special cases as shall be Carrier, the Handling Company shall follow
mutually agreed between the Parties. its own standard practices and procedures
provided they comply with the applicable IATA and/or
Article 4 ICAO and/or other governing rules, regulations and
Carrier’s Representation procedures.
4.1 The Carrier may maintain at its own cost, its own 5.2 The Handling Company will carry out all other services
representative(s) at the location(s) designated in accordance with the Carrier’s procedures and
in the Annex(es) B. Such representative(s) and instructions, or as mutually agreed. In the case of
representative(s) of the Carrier’s Head Office may inspect absence of instructions by the Carrier, the Handling
the services furnished to the Carrier by the Handling Company shall follow its own standard practices and
Company pursuant to this Agreement, advise and assist procedures.
the Handling Company and render to the Carrier’s clients
such assistance as shall not interfere with the furnishing 5.3 The Handling Company agrees to take all possible
of services by the Handling Company. steps to ensure that, with regard to contracted services,
the Carrier’s Aircraft, crews, passengers and load
4.2 The Carrier may, by prior written notice to the Handling receive treatment not less favourable than that given
Company and at its own cost, engage an organisation by the Handling Company to other Carriers or its own
(hereinafter referred to as ‘the Supervisor’) to supervise comparable operation at the same location.
the services of the Handling Company at the location(s)
designated in Annex(es) B. Such notice shall contain 5.4 The Handling Company agrees to ensure that
a description of the services to be supervised. The authorisations of specialised personnel performing
Supervisor shall have the same authority as defined above services for the Carrier are kept up-to-date. If at any time
in Sub-Article 4.1 for the Carrier’s own representative. the Handling Company is unable to provide authorised
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personnel as requested by the Carrier, the Handling NEW 5.11 The Handling Company will supervise and manage its
Company shall inform the Carrier immediately. own activities and/or those subcontracted as agreed/
covered scope of services with Annex B.
5.5 The Carrier shall supply the Handling Company with
sufficient information and instructions to enable the NEW 5.12 The Handling Company Shall be able to demonstrate
Handling Company to perform its handling properly. a Safety management System in use following IATA
AHM610 and/or ICAO, local and international regulations,
5.6 In the provision of the services as a whole, due regard or other governing rules.
shall be paid to safety, security, local and international
regulations, applicable IATA and/or ICAO and/or other Article 6
SGHA 2008
governing rules, regulations and procedures and the Remuneration
aforementioned request(s) of the Carrier in such a
manner that delays and damage to the Carrier’s Aircraft 6.1 In consideration of the Handling Company providing
and load are avoided and the general public is given the the services, the Carrier agrees to pay to the Handling
best impression of air transport. Company the charges set out in the respective Annex(es)
B. The Carrier further agrees to pay the proper charges
5.7 The Handling Company must report to the Carrier’s of the Handling Company and to discharge all additional
representative immediately all loss of or damage, expenditure incurred for providing the services referred
threatened or actual, to aircraft and loads noticed in the to in Sub-Articles 1.4, 1.6, 1.7 and 1.8.
course of the handling or which in any other way comes
to the knowledge of the Handling Company. 6.2 The charges set out in Annex(es) B do not include:
- any charges, fees or taxes imposed or levied by
5.8 The Parties shall reach mutual agreement on the quality the Airport, Customs or other authorities against the
standards for any services, not excluding those covered Carrier or the Handling Company in connection with the
by Sub-Article 5.1 above. Such quality standards for a provision of services herein by the Handling Company or
specific location may form part of the applicable Annex in connection with the Carrier’s flights.
B. The Handling Company agrees to take all possible - expenses incurred in connection with stopover and
steps to ensure that, with regard to contracted services, transfer passengers and with the handling of passengers
the agreed upon quality standards will be met. for interrupted, delayed or cancelled flights.
NEW Such charges, fees, taxes or other expenses as outlined
5.9 The Carrier may at its own cost, by prior written notice, above shall be borne ultimately by the Carrier.
audit the designated services in the applicable Annex(es)
B. Such notice shall contain a description of the area(s) to Article 7
be audited. The Handling Company shall cooperate with Accounting and Settlement
the Carrier and will undertake any corrective action(s)
required.
7.1 The Handling Company shall invoice the Carrier monthly
with the charges arising from the provision of the handling
NEW 5.10 In the provision of the Services, the Parties agree to
services of Annex A as listed in Annex(es) B at the rates
comply with any applicable data protection laws.
of charges set out in Annex(es) B.
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7.2 Settlement shall be effected through the IATA Clearing delay and shall furnish such assistance as the Carrier
House unless otherwise agreed in Annex(es) B. may reasonably require.
Article 8 NEW PROVIDED ALSO THAT where any of the services

Liability and Indemnity performed by the Handling Company hereunder relate
to the carriage by the Carrier of passengers, baggage
In this Article, all references to: or cargo, then if the limitations of liability imposed by the
(a) the “Carrier” or the “Handling Company” shall Warsaw Convention and/or the Montreal Convention
include their employees, servants, agents and (1999) as applicable and as amended from time to time
subcontractors; would have applied if any such act or omission had
SGHA 2008
(b) “ground support equipment” shall mean all equipment been committed by the Carrier but are held by a Court
used in the performance of ground handling services not to be applicable to such act or omission committed
included in Annex A, whether fixed or mobile, and by the Handling Company in performing this Agreement
(c) “act or omission” shall include negligence. then upon such decision of the Court the indemnity of
the Carrier to the Handling Company hereunder shall be
8.1 Except as stated in Sub-Article 8.5, the Carrier shall not limited to an amount not exceeding the amount for which
make any claim against the Handling Company and shall the Carrier would have been liable if it had committed
indemnify it (subject as hereinafter provided) against such act or omission.
any legal liability for claims or suits, including costs and
expenses incidental thereto, in respect of: 8.2 The Carrier shall not make any claim against the
(a) delay, injury or death of persons carried or to be Handling Company in respect of damage, death, delay
carried by the Carrier; injury or loss to third parties caused by the operation of
(b) injury or death of any employee of the Carrier; the Carrier’s aircraft arising from an act or omission of the
(c) damage to or delay or loss of baggage, cargo or Handling Company in the performance of this Agreement
mail carried or to be carried by the Carrier, and unless done with intent to cause damage, death, delay,
(d) damage to or loss of property owned or operated by, injury or loss or recklessly and with knowledge that
or on behalf of, the Carrier and any consequential damage, death, delay, injury or loss would probably
loss or damage; arising from an act or omission of result.
the Handling Company in the performance of this
Agreement unless done with intent to cause damage, 8.3 (a) Notwithstanding the provisions of Sub-Article 8.1, in
death, delay, injury or loss or recklessly and with the the case of claims arising out of surface transportation
knowledge that damage, death, delay, injury or loss which is provided on behalf of the Carrier and is part
would probably result. of the operation of loading/embarking or unloading/
disembarking and/or is covered by the Carrier’s
PROVIDED THAT all claims or suits arising hereunder Contract of Carriage the indemnity shall not exceed
shall be dealt with by the Carrier; and the limits specified in the said Contract of Carriage.
(b) In the case of claims arising out of surface
PROVIDED ALSO THAT the Handling Company shall transportation which is not provided on behalf of
notify the Carrier of any claims or suits without undue the Carrier and/or is not part of the operation of
loading/embarking or unloading/disembarking and/or
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is not covered by the Carrier’s Contract of Carriage NEW 8.6 Furthermore, notwithstanding Sub-Article 8.1.(c), the
the waiver and indemnity herein contained shall not Handling Company shall indemnify the Carrier against
apply. direct loss of or damage to the Carrier’s cargo (excluding
Mail) caused by the negligent act or omission by or
8.4 The Handling Company shall not make any claim against on behalf of the Handling Company in the provision
the Carrier and shall indemnify it (subject as hereinafter of the services and/or the supply of goods under this
provided) against any legal liability for claims or suits, Agreement PROVIDED ALWAYS THAT the Handling
including costs and expenses incidental thereto, in Company’s liability shall be limited to 17 SDR per kilo
respect of: or to the actual compensation paid out by the Carrier,
a) injury to or death of any employees of the Handling whichever is less. In any event, the total amount of
SGHA 2008
Company, its servants, agents or subcontractors; the claim shall not exceed USD 1,000,000, except that
and loss or damage in respect of any claim below USD500
(b) damage to or loss of property owned or operated shall not be indemnified. Any claim shall be submitted
by, or on behalf of, the Handling Company and any within the time limits of the Warsaw convention. For the
consequential loss or damage; avoidance of doubt, the liability of the Handling Company
arising from an act or omission of the Carrier in the shall never exceed the liability of the Carrier.
performance of this Agreement unless done with intent to
cause damage, death, delay, injury or loss or recklessly Article 9
and with knowledge that damage, death, delay, injury or Arbitration
loss would probably result.
In the event of any dispute or claim concerning the
8.5 Notwithstanding Sub-Article 8.1(d), the Handling scope, meaning, construction or effect of this Agreement,
Company shall indemnify the Carrier against any the parties shall make all reasonable efforts to resolve
physical loss of or damage to the Carrier’s Aircraft disputes amongst themselves. Failing mutual resolution
caused by the Handling Company’s negligent act or of the dispute, the parties may elect to resolve the dispute
omission PROVIDED ALWAYS THAT the Handling through arbitration (either by a single arbitrator or a panel
Company’s liability shall be limited to any such loss of of arbitrators). In the event that the parties fail to agree
or damage to the Carrier’s Aircraft in an amount not to an arbitration process, the dispute shall be settled in
exceeding the level of deductible under the Carrier’s accordance with the laws of the state or jurisdiction set
Hull All Risk Policy which shall not, in any event, exceed out in Annex(es) B, by the courts set out in Annex(es) B
USD 1,500,000 except that loss or damage in respect of without regard to principles of conflict of laws.
any incident below USD 3,000 shall not be indemnified.
For the avoidance of doubt, save as expressly stated, this Article 10
Sub-Article 8.5 does not affect or prejudice the generality Stamp Duties, Registration Fees
of the provisions of Sub-Article 8.1 including the principle
that the Carrier shall not make any claim against the 10.1 All stamp duties and registration fees in connection
Handling Company and shall indemnify it against any with this Agreement, which may be prescribed under
liability in respect of any and all consequential loss or the national law of either Party to this Agreement, are
damage howsoever arising. payable by that Party.
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10.2 All stamp duties and registration fees in connection by either party providing sixty days prior notice to the
with this Agreement, which may be prescribed under other Party.
the national law of the location(s), as mentioned in the
Annex(es) B and not being a location situated in the 11.7 In the event of the Carrier’s or the Handling Company’s
country of either Party to this Agreement will be shared permit(s) or other authorisation(s) to conduct its air
equally between the Parties. transportation services, or to furnish the services provided
for in the Annex(es) B, wholly or in part, being revoked,
Article 11 cancelled, or suspended, that Party shall notify the other
Duration, Modification and Termination Party without delay and either Party may terminate the
Agreement or the relevant Annex(es) B at the effective
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11.1 This Agreement shall be effective from the date specified date of such revocation, cancellation or suspension by
in the respective Annex (es) B. It shall supersede any giving to the other Party notice thereof within twenty-four
previous arrangements between the Parties governing hours after such event.
the provision of services at locations for which there are
valid Annex(es) B to this Agreement. 11.8 Either Party may terminate this Agreement and its
Annexes at any time if the other Party becomes
11.2 Modification of, or additions to this Agreement shall be insolvent, makes a general assignment for the benefit of
recorded in Annex(es) B. creditors, or commits an act of bankruptcy or if a petition
in bankruptcy or for its reorganisation or the readjustment
11.3 Any notice referred to under this Article 11 given by one of its indebtedness be filed by or against it, provided the
Party under this Agreement shall be deemed properly petition is found justified by the appropriate authority, or
given if sent by registered letter, or by other means where if a receiver, trustee or liquidator of all or substantially all
proof of receipt or acknowledgement is obtained, to the of its property be appointed or applied for.
respective office of the other Party as recorded in the
Annex(es) B. In the case of a registered letter notice shall 11.9 Both Parties shall be exempt from obligation if prompt
be considered to be served on the date of receipt. notification is given by either Party in respect of any
failure to perform its obligations under this Agreement
arising from any of the following causes;
11.4 This Main Agreement shall continue in force until
- labour disputes involving complete or partial
terminated by either Party giving sixty days prior notice
stoppage of work or delay in the performance of
to the other Party.
work;
- force majeure or any other cause beyond the control
11.5 Termination by either Party of all or any part of the of either Party.
services to be furnished at a specific location requires
sixty days prior notice to the other Party. In the event of
11.10 In the event of the Agreement or part thereof being
part termination of services, consideration shall be given
terminated by notice or otherwise, such termination shall
to an adjustment of charges.
be without prejudice to the accrued rights and liabilities
of either Party prior to termination.
11.6 Any Annex(es) B to this Agreement exceeding a defined
period of validity, shall continue in effect until terminated
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2008 Main Agreement Annex A 2008
11.11 The Handling Company shall have the right at any time ANNEX A - GROUND HANDLING SERVICES
to vary the charges set out in the Annex(es) B provided,
however, that the Handling Company has given notice
in writing to the Carrier not less than sixty days prior
to the revised charges becoming effective. The notice to the Standard Ground Handling Agreement
shall specify the revised charges which the Handling effective from:
Company proposes to introduce, together with the date between:
on which they are to be brought into effect. hereinafter referred to as the ‘Carrier‘ or ‘the Handling
Company‘, as the case may be,
11.12 Notwithstanding Article 11.11, when changes occur in and:
SGHA 2008
the schedule, and/or frequencies and/or types of aircraft, hereinafter referred to as ‘the Carrier‘ or ‘the Handling
other than those set out in Annex(es) B, which affect the Company‘, as the case may be.
handling costs, either Party shall have the right to request This Annex A
an adjustment to the handling charges as from the date is valid from:
of the change provided that the Party concerned does and replaces:
inform the other Party within thirty days of the change.
TABLE OF CONTENTS
Signed the……………………………….....................................
at.............................................................................................
for and on behalf of..................................................................
by............................................................................................. SECTION 1
REPRESENTATION, ADMINISTRATION AND SUPERVISION
1.1 1.1 General
Signed the…………………………………................................
1.2 1.2 Administrative Functions
at .............................................................................................
1.3 1.3 Supervision and/or Co-ordination of Services
for and on behalf of ……………………....................................
Contracted by the Carrier with Third Party(ies)
by.............................................................................................
NEW 1.4 Station Management
SECTION 2
PASSENGER SERVICES
2.1 2.1 General
2.2 2.2 Departure
2.3 2.3 Arrival
2.4 2.4 Remote / Off Airport Services
2.5 2.5 Inter-modal Transportation by Rail, Road or Sea
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2008 Annex A Annex A 2008
SECTION 3 SECTION 5
RAMP SERVICES CARGO AND MAIL SERVICES
3.1 3.1 Baggage Handling 5.1 5.1 Cargo and Mail Handling - General
3.2 3.2 Marshalling 5.2 5.2 Customs Control
3.3 3.3 Parking 5.3 5.3 Irregularities Handling
3.4 3.4 Cooling and Heating 5.4 5.4 Document Handling
3.5 3.5 Ramp to Flight Deck Communication 5.5 5.5 Physical Handling Outbound / Inbound
3.6 3.6 Loading and Unloading 5.6 5.6 Transfer / Transit Cargo
3.7 3.7 Starting 5.7 5.7 Post Office Mail
3.8 3.8 Safety Measures
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3.9 3.9 Moving of Aircraft SECTION 6
3.10 3.10 Exterior Cleaning SUPPORT SERVICES
3.11 3.11 Interior Cleaning
3.12 3.12 Toilet Service 6.1 6.1 Accommodation
3.13 3.13 Water Service 6.2 6.2 Automation / Computer Systems
3.14 3.14 Cabin Equipment 6.3 6.3 Unit Load Device (ULD) Control
3.15 3.15 Storage of Cabin Material 6.4 6.4 Fuel Farm (Depot)
3.16 3.16 Catering Ramp Handling 6.5 6.5 Ramp Fueling/Defueling Operations
3.17 3.17 De-Icing/Anti-Icing Services and Snow/Ice Removal 6.7 6.6 Surface Transport
6.8 6.7 Catering Services - Liaison and Administration
SECTION 4
LOAD CONTROL, COMMUNICATIONS AND FLIGHT SECTION 7
OPERATIONS SECURITY
7.1 7.1 Passenger and Baggage Screening and Reconciliation
4.1 4.1 Load Control
7.2 7.2 Cargo and Post Office Mail
4.2 4.2 Communications
7.3 7.3 Catering
4.3 4.3 FLIGHT OPERATIONS - General
7.4 7.4 Aircraft
4.4 4.4 FLIGHT OPERATIONS - Flight Preparations at the
7.5 7.5 Additional Security Services
Airport of Departure
4.5 4.5 FLIGHT OPERATIONS - Flight Preparations at a Point
Different from the Airport of Departure SECTION 8
4.6 4.6 FLIGHT OPERATIONS - En-route Flight Assistance AIRCRAFT MAINTENANCE
4.7 4.7 FLIGHT OPERATIONS - Post-flight Activities 8.1 8.1 Routine Services
4.8 4.8 FLIGHT OPERATIONS - En-route Re-dispatch 6.6 8.2 Replenishing of oils and fluids
4.9 4.9 FLIGHT OPERATIONS - Crew Administration 8.2 8.3 Non-routine Services
8.3 8.4 Material Handling
8.4 8.5 Parking and Hangar Space
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SECTION 1 on behalf of the Carrier in voices, supply orders,

REPRESENTATION, ADMINISTRATION AND SUPERVISION handling charge notes, work orders.
1.2.6 1.2.6 Effect payment, on behalf of the Carrier, including but
1.1 1.1 General not limited to:
1.1.1 1.1.1 (a) provide (a) airport, customs, police and other charges relating
or to the services performed.
(b) arrange for (b) cost for provisions of bond guarantee.
guarantee or bond to facilitate the Carrier’s activi- (c) out-of-pocket expenses, accommodation, transport.
ties.
1.1.2 1.1.2 Liaise with local authorities. 1.3 1.3 Supervision and/or Co-ordination of Services Con-
SGHA 2008
1.1.3 1.1.3 Indicate that the Handling Company is acting as tracted by the Carrier with Third Party(ies)
handling agent for the Carrier. 1.3.1 1.3.1 (a) Supervise
1.1.4 1.1.4 Inform all interested Parties concerning movements of (b) Co-ordinate
the Carrier‘s aircraft. services contracted by the Carrier with third
party(ies).
1.2 1.2 Administrative Functions 1.3.2 1.3.2 Ensure that the third party(ies) is(are) are informed
1.2.1 1.2.1 Establish and maintain local procedures. about operational data and Carrier‘s requirements in a
1.2.2 1.2.2 Take action on communications addressed to the timely manner.
Carrier. 1.3.3 1.3.3 Liaise with the Carrier‘s designated representative.
1.2.3 1.2.3 Prepare, forward, file and retain for a period specified 1.3.4 1.3.4 Verify availability and preparedness of staff, equip-
4.1.3/ in the Annex B, messages/reports/statistics/documents ment, Loads, documentation and services of the third
4.2.2/ and perform other administrative duties in the following party(ies) to perform the services.
4.3.3/ areas. 1.3.5 1.3.5 Meet aircraft upon arrival and liaise with crew.
5.7.11/ (a) station administration 1.3.6 1.3.6 Decide on non-routine matters.
6.5.10 (b) passenger services 1.3.7 1.3.7 Verify despatch of operational messages.
(c) ramp services 1.3.8 1.3.8 Note irregularities and inform the Carrier.
(d) load control
(e) flight operations NEW 1.4 Station Management
(f) cargo services NEW 1.4.1 Provide representative on behalf of the Carrier to act
(g) mail services (a) exclusively.
(h) support services (b) non-exclusively.
(i) security NEW 1.4.2 The Handling Company is authorised to represent the
(j) aircraft maintenance Carrier’s interest with regard to resolving governmental
(k) other, as specified in Annex B and local authorities matters.
1.2.4 1.2.4 Maintain the Carrier‘s manuals, circulars, and other NEW 1.4.3 Attend local airport meetings on behalf of the Carrier.
relevant operational documents connected with the (a) report to the Carrier results/contents of the meet-
performance of the services. ings.
1.2.5 1.2.5 (a) Check (b) Act, vote and commit on behalf of the Carrier.
(b) Sign NEW 1.4.4 The Handling Company will be authorised to
(c) Forward (a) solicit
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(b) negotiate 2. persons with reduced mobility (PRMs).

(c) commit 3. VIPs.
services on behalf of the Carrier, with expenditure/ 4. transit without visa passengers (TWOVs).
commitment limit to be specified in Annex B 5. deportees.
1. airport lounges 6. special medical transport.
2. baggage delivery services 7. others, as specified in Annex B.
3. janitorial 2.1.4 2.1.4 Assist passengers when flights are interrupted,
4. newspapers delivery delayed or cancelled.
5. laundry services 2.1.5 2.1.5 If applicable, arrange storage of baggage in the
6. porters Customs‘ bonded store (any fees to be paid by the
SGHA 2008
7. other passenger).
NEW 1.4.5 Negotiate and secure slot(s) and airport facilities, as 2.1.6 2.1.6 (a) Notify the Carrier of complaints and claims made by
available, on behalf of the Carrier. the Carrier‘s passengers.
NEW 1.4.6 Liaise with relevant local and Government authorities (b) Process such claims.
to ensure that all necessary permits and licenses are 2.1.7 2.1.7 Handle lost, found and damaged property matters.
applied for, negotiated and secured in advance of each (a) accept baggage irregularity reports
seasonal/operational change. (b) enter data into baggage tracing system
NEW 1.4.7 Perform and report (KPI - key performance indicators) (c) maintain baggage tracing system files for period
quality/performance measurements. specified in Annex B
NEW 1.4.8 Handle the contents of Carrier‘s company mail (d) make payments for incidental expenses
pouches. (e) arrange for delivery of delayed baggage to pas-
sengers
SECTION 2 (f) handle communications with passengers
PASSENGER SERVICES 2.1.8 2.1.8 Report to the Carrier any irregularities discovered in
passenger and baggage handling.
2.1 2.1 General 2.1.9 2.1.9 (a) Provide
2.1.1 2.1.1 Inform passengers and/or public about time of arrival or
and/or departure of Carrier‘s aircraft and surface (b) Arrange for
transport. 1. check-in position(s),
2.1.2 2.1.2 Make arrangements for stopover, transfer and transit 2. service counter(s)/desk(s) for other purposes,
passengers and their baggage and inform them about 3. Iounge facilities,
services available at the airport. 4. porter services,
2.1.3 2.1.3 When requested by the Carrier, 5. other services as specified in Annex B.
(a) provide 2.1.10 2.1.10 Perform on behalf of the Carrier the following sales
or functions
(b) arrange for (a) reservations,
special equipment, facilities and specially trained (b) issuance of transportation documents,
personnel, for assistance to (c) e-ticketing,
1. unaccompanied minors. as specified in Annex B.
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2.2 2.2 Departure 2.2.11 2.2.10 (a) Carry out the Carrier‘s seat allocation or selection
2.2.1 2.2.1 Perform pre-flight editing. system.
2.2.3 2.2.2 Check and ensure (b) lssue boarding pass(es).
(a) that tickets are valid for the flight(s) for which they (c) Detach applicable flight coupons for
are presented. The check shall not include the fare. 1. initial flight.
(b) that tickets presented are not blacklisted in the 2. subsequent flight(s).
industry ticket service data base. Blacklisted 2.2.12 2.2.11 Handle
documents shall not be honoured and immediately (a) Denied Boarding process.
reported to the Carrier. (b) Denied Boarding Compensation.
2.2.4 2.2.3 (a) Check travel documents for the flight(s) concerned. 2.2.13 2.2.12 Direct passengers through controls to departure gate.
SGHA 2008
In the event that the Handling Company does 2.2.14 2.2.13 At the gate perform,
not have access to information that verifies visa (a) check-in in accordance with item 2.2.3,
validities the Handling Company will not have (b) check baggage,
liability. The Handling Company shall not be liable (c) verification of travel documents,
for immigration fines in the event of non-bona fide (d) upgrades and downgrades,
travel documents or other events which are outside (e) handling of stand-by list,
of their control. (f) verification of cabin baggage,
(b) Enter required passenger and/or travel document (g) manage the boarding process,
information into Carrier’s and/or government (h) reconciliation of passenger numbers with aircraft
system. documents prior to departure,
2.2.5 2.2.4 (a) Weigh and/or measure checked and/or cabin (i) other gate functions as specified in Annex B.
baggage. NEW 2.2.14 (a) collect
(b) Record baggage figures (b) reconcile
for (c) handle and forward to Carrier transportation docu-
1. initial flight. ments (flight coupons. or other flight related docu-
2. subsequent flight(s). ments) uplifted from departing passengers.
2.2.6 2.2.5 Excess baggage
(a) determine excess baggage. 2.3 2.3 Arrival
(b) issue excess baggage ticket. 2.3.1 2.3.1 (a) perform
(c) collect excess baggage charges. or
(d) detach applicable excess baggage coupons. (b) arrange for
2.2.7 2.2.6 Tag checked and/or cabin baggage for opening/closing aircraft passenger doors.
(a) initial flight. 2.3.2 2.3.2 Direct passengers from aircraft through controls.
(b) subsequent flight(s). 2.3.3 2.3.3 (a) provide for
2.2.8 2.2.7 Effect conveyance of checked baggage to the baggage or
sorting area. (b) arrange for
2.2.9 2.2.8 Effect conveyance of oversized checked baggage to 1. Transfer desk/connection services,
the baggage sorting area. 2. Baggage recheck.
2.2.10 2.2.9 Collect airport and/or any other service charges from
departing passengers.
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2.4 2.4 Remote/Off Airport Services (b) built - up ULDs

2.4.1 2.4.1 Inform passengers/public about time of arrival/depar- and provide the load control unit with the informa-
ture. tion.
2.4.2 2.4.2 Handle departing passengers and baggage. 3.1.4 3.1.4 Offload
2.4.3 2.4.3 Carry out passenger and baggage handling as de- (a) bulk baggage
scribed in Sub-Sections 2.1, 2.2 and 2.3. (b) ULDs.
2.4.4 2.4.4 Direct departing passengers to connecting transport 3.1.5 3.1.5 Prioritise baggage delivery to claim area.
to the airport. 3.1.6 3.1.6 Deliver to claim area
2.4.5 2.4.5 Handle passengers arriving from the airport. (a) baggage.
2.4.6 2.4.6 Deliver baggage to passengers in accordance with (b) oversize baggage.
SGHA 2008
local procedures. 3.1.7 3.1.7 Transfer baggage
(a) Provide
2.5 2.5 lnter-modal Transportation by Rail, Road or Sea or
2.5.1 2.5.1 Handle departing passengers and baggage. (b) Arrange for
2.5.2 2.5.2 Carry out passenger and baggage handling as 1. Sortation of transfer baggage.
described in Sub-Sections 2.1, 2.2 and 2.3, where 2. Storage of transfer baggage prior to despatch (stor-
applicable, substituting “rail, road or sea transportation” age time limits to be specified in Annex B).
for “aircraft“, and “flight(s)”, and “terminal“ for “airport“. 3. transport of transfer baggage to the sorting area of
2.5.3 2.5.3 Direct departing passengers to connecting transport. the receiving carrier.
2.5.4 2.5.4 Load baggage on connecting transport, as directed by 3.1.8 3.1.8 Handle crew baggage.
the rail, road or sea transport operator.
2.5.5 2.5.5 Handle arriving passengers and baggage from the rail, 3.2 3.2 Marshalling
road or sea transport operator. 3.2.1 3.2.1 (a) Provide
2.5.6 2.5.6 Direct arriving passengers through controls to the Car- or
rier‘s flight departure services. (b) Arrange for
2.5.7 2.5.7 Offload baggage from connecting transport, as marshalling at arrival and/or departure.
directed by the rail, road or sea transport operator and
transfer it to the Carrier‘s airport services. 3.3 3.3 Parking
3.3.1 3.3.1 (a) Provide
SECTION 3 (b) Position and/or remove wheelchocks.
RAMP SERVICES 3.3.2 3.3.2 Position and/or remove
(a) landing gear locks.
3.1 3.1 Baggage Handling (b) engine blanking covers.
3.1.1 3.1.1 Handle baggage in the baggage sorting area. (c) pitot covers.
3.1.2 3.1.2 Prepare for delivery onto flights (d) surface control locks.
(a) bulk baggage (e) tailstands and/or aircraft tethering.
(b) ULDs. (f) other items as specified in Annex B (e.g. safety
3.1.3 3.1.3 Establish the number and/or weight of cones).
(a) bulk baggage 3.3.3 3.3.3 (a) Provide
(b) Arrange for
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NEW (c) Operate (b) Arrange for

ground power unit. delivery and pick-up of
1. Baggage
3.4 3.4 Cooling and Heating 2. Mobility devices
3.4.1 3.4.1 (a) Provide at aircraft doors or other agreed points to be speci-
(b) Arrange for fied in Annex B.
NEW (c) Operate 3.6.5 3.6.5 (a) Provide
cooling unit. or
3.4.2 3.4.2 (a) Provide (b) Arrange for
(b) Arrange for assembly and transport of
SGHA 2008
NEW (c) Operate 1. baggage
heating unit. 2. cargo
3. mail
3.5 3.5 Ramp to Flight Deck Communication 4. documents
3.5.1 3.5.1 Provide headsets. 5. company mail
3.5.2 3.5.2 Perform ramp to flight deck communication between agreed points on the airport.
(a) during tow-in and/or push-back. 3.6.6 3.6.6 (a) Unload aircraft, returning lashing materials to the
(b) during engine starting. Carrier.
(c) for other purposes. (b) Load and secure Loads in the aircraft.
(c) Operate in-plane loading system.
3.6 3.6 Loading and Unloading 3.6.7 3.6.7 Redistribute Loads in aircraft.
3.6.1 3.6.1 (a) Provide 3.6.8 3.6.8 Open, close and secure aircraft hold doors.
(b) Arrange for (a) aircraft lower deck.
(c) Operate (b) aircraft main deck.
1. passenger steps. 3.6.9 3.6.9 (a) Provide
2. flight deck steps. or
3. loading bridges. (b) arrange for
3.6.2 3.6.2 (a) Provide ballast.
or 3.6.10 3.6.10 (a) Provide
(b) Arrange for or
1. passenger (b) arrange for
2. crew safeguarding of all Loads requiring special handling
transport between aircraft and airport terminals. (e.g. valuables) during
3.6.3 3.6.3 (a) Provide 1. loading/unloading.
or 2. transport between aircraft and designated point on
(b) Arrange for the airport.
equipment for loading and/or unloading.
3.6.4 3.6.4 (a) Provide 3.7 3.7 Starting
or 3.7.1 3.7.1 (a) Provide
(b) Arrange for
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(c) Operate 1. upper surface

air start unit. 2. lower surface
NEW (f) flaps (extended)
3.8 3.8 Safety Measures 1. upper surface
3.8.1 3.8.1 (a) Provide 2. lower surface
or NEW (g) ailerons
(b) arrange for 1. upper surface
fire-fighting and other protective equipment. 2. lower surface
NEW 3.8.2 Perform safety/ground damage inspection NEW (h) engine nacelles and pylons
(a) immediately upon arrival NEW (i) fuselage
SGHA 2008
(b) immediately prior departure 1. upper surface
1. doors and panels 2. lower surface
2. Other inspection items as specified in Annex B and NEW (j) horizontal stabiliser
communicate the results to flight crew or Carrier‘s NEW (k) vertical stabiliser
representative. NEW (l) landing gear
NEW (m)wheel well
3.9 3.9 Moving of Aircraft
3.9.1 3.9.1 (a) Provide 3.11 3.11 Interior Cleaning
or 3.11.1 3.11.1 Clean flight deck, if specified, under the control of a
(b) arrange for person authorised by the Carrier
tow-in and/or push-back tractor. (a) empty ash trays.
3.9.2 3.9.2 (a) Towbar to be provided by the Carrier. (b) dispose of litter.
(b) Towbar to be provided by the Handling Company. (c) clear waste from seat back stowage’s and racks.
(c) Store and maintain towbar(s) provided by the (d) wipe crew tables.
Carrier. (e) clean seats.
3.9.3 3.9.3 (a) Tow in and/or push back aircraft. (f) mop floor.
(b) Tow aircraft between other agreed points. (g) clean flight deck inside windows.
(c) Provide authorised cockpit brake operator in con- 3.11.2 3.11.2 Clean passenger and crew compartments (other than
nection with towing. flight deck)
(d) Provide wing-walker(s). (a) empty ash trays.
(b) dispose of litter.
3.10 3.10 Exterior Cleaning (c) clear waste from overhead stowages.
3.10.1 3.10.1 Perform cleaning in accordance with Carriers written (d) wipe tables.
instructions of (e) clean and tidy seats, seat belts, seat back pockets
(a) flight deck windows. and passenger service units.
(b) cabin windows. (f) clean floors (carpets and surrounds).
(c) aircraft integral steps (g) empty and clean refuse bins.
NEW (d) slats and leading edges (h) clean surfaces in pantries, galleys (sinks, working
3.10.3 (e) wings surfaces, ovens and surrounds) and toilets (wash
basins, bowls, seats, mirrors and surrounds).
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(i) remove, as necessary, any contamination caused 3.13 3.13 Water Service
by airsickness, spilled food or drink and offensive 3.13.1 3.13.1 (a) Provide
stains. or
(j) clean telephones, fax machines, LCD screens and (b) Arrange for
other equipment. 3.13.2 1. Draining water tanks.
3.11.3 3.11.3 Clean cabin windows. 2. Replenish of water tanks with drinking water.
3.11.4 3.11.4 Clean 3. Water quality tests.
(a) cargo compartments.
(b) ULDs 3.14 3.14 Cabin Equipment
3.11.5 3.11.5 Fold and stow blankets. 3.14.1 3.14.1 Rearrange cabin by
SGHA 2008
3.11.6 3.11.6 Make up berths. (a) removing
3.11.7 3.11.7 Change (b) installing
(a) head rest covers. (c) repositioning
(b) pillow covers. NEW cabin equipment, for example, seats and cabin
Covers to be supplied by the Carrier. divider(s).
3.11.8 3.11.8 Collect and/or distribute in
(a) cabin 3.15 3.15 Storage of Cabin Material
(b) toilets 3.15.1 3.15.1 (a) Provide
items provided by the Carrier. or
3.11.9 3.11.9 Disinfect and/or deodorize aircraft with (b) Arrange for
(a) materials provided by Carrier. suitable storage space for the Carrier‘s cabin
(b) materials provided by Handling Company. material.
3.11.10 3.11.10 (a) Remove 3.15.2 3.15.2 Take inventory.
(b) Destroy 3.15.3 3.15.3 (a) Provide
food and material left over from incoming flights. or
or replenishment of stocks.
(b) Arrange for
laundering of 3.16 3.16 Catering Ramp Handling
1. cabin blankets. 3.16.1 3.16.1 Unload/Ioad and stow catering supplies from/on
2. linen. aircraft.
3.16.2 3.16.2 Transfer catering supplies on aircraft.
3.12 3.12 Toilet Service 3.16.3 3.16.3 Transport catering supplies between aircraft and
3.12.1 3.12.1 (a) Provide agreed points.
or
(b) Arrange for 3.17 3.17 De-lcing/Anti-lcing Services and Snow/lce Removal
3.12.2 1. Servicing (empty, clean, flush toilets and replenish 3.17.1 3.17.1 Remove snow from aircraft without using de-icing fluid.
fluids). 8.1.6 3.17.2 Perform “pre“ de/anti-icing inspection and advise flight
2. trituator/disposal service. crew or Carrier representative of results.
3.17.2 3.17.3 (a) Provide
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or all messages in connection with the services per-

(b) Arrange for formed by the Handling Company, using the Car-
1. anti-icing units. rier‘s originator code or double signature procedure.
2. de-icing units. (c) perform EDI (electronic data interchange) transac-
3.17.3 3.17.4 Provide de-icing/anti-icing fluids. tions.
3.17.4 3.17.5 Remove frost, ice and snow from aircraft using de-icing (d) Inform the Carrier‘s representative of the contents
fluid. Fluids to receive purity and contamination inspec- of such messages.
tion prior to use. 4.2.2 4.2.2 (a) Provide
3.17.5 3.17.6 Apply anti-icing fluid to aircraft. (b) Operate
3.17.6 3.17.7 Supervise performance of de-icing/anti-icing opera- means of communication between the ground sta-
SGHA 2008
tions. tion and the Carrier‘s aircraft.
3.17.7 3.17.8 Perform final inspection after de-icing/anti-icing opera-
tions and inform flight crew of results. 4.3 4.3 FLIGHT OPERATIONS - General
4.3.1 4.3.1 Inform the Carrier of any known project affecting the
SECTION 4 operational services and facilities made available to
LOAD CONTROL, COMMUNICATIONS AND FLIGHT its aircraft in the areas of responsibility as specified in
OPERATIONS Annex B.
4.3.2 4.3.2 After consideration of the Carrier‘s instructions, sug-
4.1 4.1 Load Control gest the appropriate action to pilot-in-command in case
4.1.1 4.1.1 Convey and deliver flight documents between the of operational irregularities, taking into account the
aircraft and appropriate airport buildings. meteorological conditions, the ground services and
4.1.2 4.1.2 (a) Prepare facilities available, aircraft servicing, possibilities and
(b) Sign the overall operational requirements.
(c) Distribute
(d) Clear/process 4.4 4.4 FLIGHT OPERATIONS - Flight Preparation at the
(e) File Airport of Departure
documents, including but not limited to, Ioading 4.4.1 4.4.1 (a) Provide
instructions, loadsheets, weight and balance charts, or
Captain’s load information and manifests where: (b) Arrange for
1. Load Control is performed by the Handling meteorological documentation and aeronautical
Company. information for each flight.
2. Load Control is performed by the Carrier. 4.4.2 4.4.2 Deliver documentation to the aircraft.
3. Load Control is performed by a third party. 4.4.3 4.4.3 Analyse the operational conditions and
(a) prepare
4.2 4.2 Communications (b) request
4.2.1 4.2.1 (a) Compile (c) sign
(b) Receive, process and send (d) make available
the operational flight plan according to the instruc-
tions and data provided by the Carrier.
4.4.4 4.4.4 (a) Prepare
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(b) Request 4.7 4.7 FLIGHT OPERATIONS - Post-flight Activities

(c) Sign 4.7.1 4.7.1 Obtain a debriefing from incoming crews, distribut-
(d) File ing reports or completed forms to offices concerned,
(e) Monitor whether governmental or the Carrier’s.
1. the Air Traffic Services (“ATS”) Flight Plan.
2. The Carrier’s slot time allocation with the appropri- 4.8 4.8 FLIGHT OPERATIONS - En-route Re-despatch
ate ATS. 4.8.1 4.8.1 Analyse meteorological information and the operational
4.4.5 4.4.5 Provide the crew with the required briefing. flight conditions for re-despatch, calculate and plan
4.4.6 4.4.6 (a) Prepare according to the data provided by the aircraft en-route
(b) Sign and inform the pilot-in-command about the results.
SGHA 2008
(c) Deliver
1. the fuel order. 4.9 4.9 FLIGHT OPERATIONS - Crew Administration
2. the fuel distribution form. 4.9.1 4.9.1 Distribute relevant crew schedule information provided
4.4.7 4.4.7 Hand out flight operation forms and obtain signature of by the Carrier to all parties concerned.
the pilot-in-command, where applicable. 4.9.2 4.9.2 Arrange hotel accommodation for crew layover
4.4.8 4.4.8 Provide ground handling party(ies) with the required (a) scheduled
weight and fuel data. (b) non-scheduled.
4.9.3 4.9.3 (a) Provide
4.5 4.5 FLIGHT OPERATIONS - Flight Preparation at a or
Point Different from the Airport of Departure (b) Arrange for
4.5.1 4.5.1 Arrange for the provision of the meteorological docu- crew transportation.
ments and aeronautical information. 4.9.4 4.9.4 Direct crews through airport facilities.
4.5.2 4.5.2 Analyse the operational conditions and 4.9.5 4.9.5 Liaise with hotel(s) on crew call and pick-up timings.
(a) prepare 4.9.6 4.9.6 (a) Prepare crew allowance forms.
(b) request (b) Pay crew allowances.
(c) sign 4.9.7 4.9.7 Inform the designated Carrier representative of any
the flight plan. crew indisposition or potential absence.
4.5.3 4.5.3 Send to the Carrier or its representative at the airport
of departure, SECTION 5
(a) the operational flight plan, CARGO AND MAIL SERVICES
(b) the ATS Flight Plan,
(c) information for crew briefing. 5.1 5.1 Cargo and Mail Handling - General
5.1.1 5.1.1 (a) Provide
4.6 4.6 FLIGHT OPERATIONS - En-route Flight Assistance or
4.6.1 4.6.1 Monitor movement of the flight (b) Arrange
(a) within warehouse handling and storage facilities for
(b) beyond 1. General Cargo.
VHF range and provide all possible assistance as 2. Special Shipments.
necessary. lnform the Carrier of flight progress, any 3. Specialised Cargo Products.
irregularities and actions taken.
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4. Mail. (a) lnbound cargo

(c) Store cargo. (b) Outbound cargo
(d) Take appropriate action to prevent theft of, or dam- (c) Transfer cargo
age to cargo and/or mail. 5.2.3 5.2.3 Place Cargo under Customs control for:
5.1.2 5.1.2 (a) Provide (a) lnbound cargo
or (b) Outbound cargo
(b) Arrange for (c) Transfer cargo
equipment for the handling of 5.2.4 5.2.4 Present to Customs, cargo for physical examination.
1. General Cargo.
2. Special Shipments. 5.3 5.3 Irregularities Handling
SGHA 2008
3. Specialised Cargo Products. 5.3.1 5.3.1 Take immediate action in respect of irregularities,
4. Mail. damage or mishandling of dangerous goods and other
5.1.3 5.1.3 (a) Provide special shipments.
or 5.3.2 5.3.2 Report to the Carrier any irregularities discovered in
(b) Arrange for cargo handling.
handling services for: 5.3.3 5.3.3 Handle lost, found and damaged cargo.
1. General Cargo. 5.3.4 5.3.4 (a) Notify the Carrier of complaints and claims.
2. Special shipments. (b) Process claims.
3. Specialised Cargo Products. 5.3.5 5.3.5 Take action when consignee refuses acceptance and
4. Mail. payment.
5. Diplomatic Mail.
6. Diplomatic Cargo. 5.4 5.4 Document Handling
7. Company cargo/material. 5.4.1 5.4.1 (a) Prepare air waybill.
5.1.4 5.1.4 (a) lssue (b) Check all documents to ensure shipment may
(b) Obtain be carried. The check shall not include the rates
Receipt upon delivery of cargo. charged.
5.1.5 5.1.5 Monitor cargo delivery. (c) Obtain capacity/booking information for the Carrier‘s
5.1.6 5.1.6 Take action to prevent theft or unauthorised use of, flights.
or damage to the Carrier’s pallets, containers, nets, (d) Split air waybill. Forward applicable copies of
straps, tie-down rings and other material in the custody manifests and air waybills to the Carrier.
of the Handling Company. Notify the Carrier immedi- (e) Prepare cargo manifest(s).
ately of any damage to or loss of such items. (f) Provide the load control unit with Special Load
Notification.
5.2 5.2 Customs Control (g) When applicable return copy of air waybill to ship-
5.2.1 5.2.1 Prepare customs documentation for: per, endorsed with flight details.
(a) lnbound cargo 5.4.2 5.4.2 (a) Notify consignee or agent of arrival of shipments.
(b) Outbound cargo (b) Make available cargo documents to consignee or
(c) Transfer cargo agent.
5.2.2 5.2.2 Obtain Customs clearance for: 5.4.3 5.4.3 (a) Provide
Or
2004 2004
48 | SGHA 2008 SGHA 2008 | 49
(b) Arrange for 5.6.3 5.6.3 (a) Provide

1. collection of “Charges Collect” as shown on the air or
waybill. (b) Arrange for
2. collection of other charges and fees as shown on transport to the receiving carrier‘s warehouse under
the air waybill. cover of Transfer Manifest
3. credit to consignees or agents. 1. on airport.
2. off airport.
5.5 5.5 Physical Handling Outbound/lnbound 5.6.4 5.6.4 Accept/prepare
5.5.1 5.5.1 Accept cargo, ensuring that (a) transfer cargo
(a) machine-readable cargo labels are affixed and (b) transit cargo
SGHA 2008
processed. for onward carriage.
(b) manual labels are affixed and processed.
(c) shipments are “ready for carriage”. 5.7 5.7 Post Office Mail
(d) the weight and volume of the shipments are 5.7.1 5.7.1 Check incoming mail against Post Office mail docu-
checked. ments.
(e) the regulations for the carriage of special cargo, 5.7.2 5.7.2 In case of missing documentation, issue substitutes.
particularly the IATA Dangerous Goods Regulations 5.7.3 5.7.3 Deliver inbound mail to
(DGR), IATA Live Animals Regulations (LAR), and (a) on airport postal facility
others have been complied with. (b) off airport postal facility together with Post Office
5.5.2 5.5.2 Tally and assemble for dispatch cargo for the Carrier‘s mail documents, against receipt from postal authori-
flights. ties.
5.5.3 5.5.3 Prepare 5.7.4 5.7.4 Pickup outgoing mail from Postal Facility
(a) Bulk cargo (a) on airport.
(b) ULD’S (b) off airport.
For delivery onto flights. 5.7.5 5.7.5 Check outgoing mail from postal authorities against
5.5.4 5.5.4 Establish the weight of mail documents. Give receipt of acceptance of mail to
(a) Bulk cargo postal authorities.
(b) built-up ULD’S and provide the load control unit with 5.7.6 5.7.6 Handle and check transfer mail against accompanying
deadload weights. mail documents.
5.5.5 5.5.5 1. Offload bulk cargo from vehicles. 5.7.7 5.7.7 (a) Prepare
2. Check incoming cargo against air waybills and or
manifests. (b) Arrange for
3. Break down ULD’S. 1. bulk mail
5.5.6 5.5.6 Release cargo to the consignee or agent. 2. ULD’S
For delivery onto flights.
5.6 5.6 Transfer/Transit Cargo 5.7.8 5.7.8 Establish the weight of
5.6.1 5.6.1 Identify transfer/transit cargo. (a) Bulk mail
5.6.2 5.6.2 Prepare transfer manifests for cargo to be transported (b) built-up ULD’S
by another carrier. and provide the load control unit with deadload
weights.
2004 2004
50 | SGHA 2008 SGHA 2008 | 51
5.7.9 5.7.9 Distribute incoming and/or outgoing post office mail 2.2.2 6.2.3 Manage Automated Check-in device(s) and
documents. (a) Provide
5.7.10 5.7.10 Handle lost, found and damaged mail and report all or
irregularities to the Carrier and postal authorities. (b) Arrange
1. Stock control.
SECTION 6 2. Stock replenishment.
SUPPORT SERVICES 3. Hosting.
4. Routine maintenance.
6.1 6.1 Accommodation 5. Servicing and repair.
6.1.1 6.1.1 Provide facilities for the Carrier‘s representative(s). 6. Other, as specified in Annex B.
SGHA 2008
(a) office space.
(b) storage space. 6.3 6.3 Unit Load Device (ULD) Control
(c) other facilities. 6.3.1 6.3.1 (a) Provide
or
6.2 6.2 Automation/Computer Systems (1) Arrange for
6.2.1 6.2.1 (a) Provide storage space for ULDs
or 1. passenger ULDs.
(b) Arrange for 2. cargo ULDs.
and 6.3.2 6.3.2 Take action to prevent damage, theft or unauthorised
(c) Operate use of the Carrier‘s ULDs in the custody of the Han-
equipment to enable access to dling Company. Notify the Carrier immediately of any
1. Carrier‘s system. damage or loss.
2. Handling Company‘s system. 6.3.3 6.3.3 (a) Take physical inventory of ULD stock and maintain
3. other system. records.
6.2.2 6.2.2 Access the following functions in (b) Compile and despatch ULD control messages.
(a) Carrier‘s system 6.3.4 6.3.4 Prepare ULD exchange control documentation for
(b) Handling Company‘s system all transfers of ULDs and obtain signature(s) of the
(c) other system transferring and receiving carrier(s) or approved third
for parties and distribute copies.
1. Training programmes. 6.3.5 6.3.5 Handle lost, found and damaged ULDs and notify the
2. Passenger reservations and sales. Carrier of such irregularities.
3. Passenger service.
4. Baggage reconciliation. 6.4 6.4 Fuel Farm (Depot)
5. Baggage tracing. 6.4.1 6.4.1 Liaise with fuel farm suppliers.
6. Operation, weight and balance and load control. 6.4.2 6.4.2 (a) lnspect the Carrier‘s fuel farm product deliveries for
7. Cargo reservations and sales. contamination, prior to storage. Notify the Carrier
8. Cargo handling. of results.
9. Maintenance. (b) lnspect fuel farm storage and/or appliances. Notify
10.Other functions. the Carrier of results.
2004 2004
52 | SGHA 2008 SGHA 2008 | 53
6.5 6.5 Ramp Fueling/Defueling Operations SECTION 7

6.5.1 6.5.1 Liaise with ramp fuel suppliers. SECURITY
6.5.2 6.5.2 Inspect fuel vehicles and/or appliances for contamina-
tion. Perform water detection checks. 7.1 7.1 Passenger and Baggage Screening
6.5.3 6.5.3 Supervise fuelling/defuelling operations. and Reconciliation
6.5.4 6.5.4 Prepare aircraft for fueling/defueling. 7.1.1 7.1.1 (a) Provide
6.5.5 6.5.5 Drain water from aircraft fuel tanks. or
or 1. matching of passengers against established
(b) Arrange for profiles.
SGHA 2008
approved fueling/defueling equipment. 2. security questioning.
6.5.7 6.5.7 Fuel/defuel aircraft with quantities of products re- 7.1.2 7.1.2 (a) Provide
quested by the Carrier‘s designated representative. or
6.5.8 6.5.8 Check and verify the delivered fuel quantity. (b) Arrange for
6.5.9 6.5.9 Deliver the completed fuel order to the Carrier‘s desig- 1. screening of checked baggage.
nated representative. 2. screening of transfer baggage.
3. screening of mishandled baggage.
6.7 6.6 Surface Transport 4. physical examination of checked, transfer and
6.7.1 6.6.1 (a) Provide mishandled baggage.
or 5. identification of security cleared baggage.
the transport of or
1. passengers. (b) Arrange for
2. baggage. 1. screening of passengers.
3. cargo and/or mail. 2. screening of cabin/unchecked baggage.
4. empty ULDs. 3. physical examination of passengers and cabin/un-
5. others between checked baggage.
(a) airport and town terminal. 7.1.4 7.1.4 (a) Provide
(b) airport and other agreed points. or
(c) separate terminals at the same airport. (b) Arrange for
6.7.2 6.6.2 Make all necessary arrangements for special transport 1. identification of passengers prior to boarding.
within the limit of local possibilities. 2. reconciliation of boarded passengers with their
baggage.
6.8 6.7 Catering Services — Liaison and Administration 3. positive baggage identification by passengers.
6.8.1 6.7.1 Liaise with the Carrier‘s catering supplier. 4. offloading of baggage for passengers who fail to
6.8.2 6.7.2 Handle requisitions made by the Carrier’s authorised board the aircraft.
representative.
7.2 7.2 Cargo and Post Office Mail
7.2.1 7.2.1 (a) provide
or
2004 2004
54 | SGHA 2008 SGHA 2008 | 55
(b) arrange for 2. during offloading and loading of aircraft.

1. control of access to the cargo facilities.
2. screening of cargo and/or mail. 7.5 7.5 Additional Security Services
3. physical examination of cargo. 7.5.1 7.5.1 (a) Provide
4. holding of cargo and/or mail for variable periods. or
5. secure storage of cargo and/or mail. (b) Arrange for
6. decompression/pressure chamber. additional security services.
7.3 7.3 Catering SECTION 8

7.3.1 7.3.1 a) Provide AIRCRAFT MAINTENANCE
SGHA 2008
or
(b) Arrange for 8.1 8.1 Routine Services
1. control of access to the catering unit. 8.1.1 8.1.1 Maintain the Carriers technical manuals, handbooks,
2. security supervision during food preparation. catalogues, etc..
3. security check of catering uplifts. 8.1.2 8.1.2 Perform line inspection in accordance with Carrier‘s
4. sealing of food and/or bar trolleys/containers. current instructions.
5. physical examination of catering vehicles prior to 8.1.3 8.1.3 Enter in the aircraft log and sign for the performance of
Ioading. line inspection.
8.1.4 8.1.4 Enter remarks in aircraft log regarding defects ob-
7.4 7.4 Aircraft served during the inspection.
7.4.1 7.4.1 (a) Provide 8.1.5 8.1.5 Provide personnel to assist the flight crew or ground
or staff in the performance of their tasks.
(b) Arrange for
control of access to 6.6 8.2 Replenishing of oils and fluids
1. aircraft. 6.6.1 8.2.1 Liaise with suppliers.
2. designated areas. 6.6.2 8.2.2 (a) Perform
7.4.2 7.4.2 (a) Provide or
or (b) Supervise
(b) Arrange for replenishing operations.
1. search of aircraft. 6.6.3 8.2.3 (a) Provide
2. guarding of aircraft. or
3. guarding of designated areas. (b) Arrange for
4. security of baggage in the baggage make-up area. and
5. sealing of aircraft. (c) Operate
7.4.3 7.4.3 (a) Provide special replenishing equipment.
or 3.10.2 8.2.4 Wipe excess oil from engine nacelles.
(b) Arrange for
security personnel
1. to safeguard all Loads during the transport between
aircraft and designated locations.
2004 2004
56 | SGHA 2008 SGHA 2008 | 57
8.2 8.3 Non-routine Services IATA STANDARD GROUND HANDLING AGREEMENT

8.2.1 8.3.1 Rectify defects entered in the aircraft log as reported STANDARD GROUND HANDLING AGREEMENT
by the crew or revealed during the inspection, to
the extent requested by the Carrier. However, major Annex B — Location(s), Agreed Services and Charges
repairs must be separately agreed upon between the
Parties. to the Standard Ground Handling Agreement (SGHA) of
8.2.2 8.3.2 Enter in aircraft log and sign for the action taken. January 2008
8.2.3 8.3.3 Report technical irregularities and actions taken to the
Carrier’s maintenance base. between:...................................................................................
8.2.4 8.3.4 (a) Provide having its principal office at:.....................................................
SGHA 2008
or and hereinafter referred to as 'the Carrier'
(b) Arrange for
and:...........................................................................................
engineering facilities, tools and special equipment
to the extent available. having its principal office at:.....................................................
8.2.5 8.3.5 Move aircraft under its own power. and hereinafter referred to as 'the Handling Company'
the Carrier and/or the Handling Company may hereinafter be
referred to as “the Party(ies)”
8.3.1 8.4.1 (a) Obtain Customs clearance for
(b) Administer the Carrier‘s spare parts, power plant effective from:...........................................................................
and/or equipment. This Annex B for the location(s):...............................................
8.3.2 8.4.2 Provide periodic inspection of the Carriers spare parts
is valid from:.............................................................................
and/or spare power plant(s).
and
8.3.3 8.4.3 Provide suitable storage space for the Carriers spare
parts and/or equipment. replaces:...................................................................................
8.3.4 8.4.4 Provide suitable storage space for the Carriers spare
power plant(s).

8.4.1 8.5.1 (a) Provide PARAGRAPH 1.
or HANDLING SERVICES AND CHARGES
(b) Arrange for
1. parking space. 1.1 1.1 For a single ground handling consisting of the arrival
2. hangar space. and the subsequent departure at agreed timings of the
same aircraft, the Handling Company shall provide the
following services of Annex A at the following rates.
1.1.1 1.1.1 Section(s) .............. price ............ per (aircraft type, etc.).
1.1.2 1.1.2 Section(s)............... price .............per..............................
The number of these clauses can be extended as far
as necessary.
1.2 1.2 Handling in case of technical landing for other than
2004 2004
58 | SGHA 2008 SGHA 2008 | 59
2008 Annex B Annex B 2008
commercial purposes will be charged at ..% of the above PARAGRAPH 6.

rates, provided that a physical change of load is not TRANSFER OF SERVICES
involved.
1.3 1.3 Handling in case of return to ramp will not be charged 6.1 6.1 In accordance with Sub-Article 3.1 of the Main Agree-
extra, provided that a physical change of load is not ment, the Handling Company subcontracts the services
involved. of Annex A
1.4 1.4 Handling in case of return to ramp involving a physical Section(s)........................to .............................................
change of load will be charged as for handling in case of The number of these clauses can be extended as far
technical landing in accordance with Sub-Paragraph 1.2 as necessary.
of this Annex.
SGHA 2008
PARAGRAPH 7.
PARAGRAPH 2. SETTLEMENT
ADDITIONAL SERVICES AND CHARGES
7.1 7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement,
2.1 2.1 All services not included in Paragraph 1 of this Annex will settlement of account shall be effected ..........................
be charged for as follows:
PARAGRAPH 8.
PARAGRAPH 3. SUPERVISION AND ADMINISTRATION
DISBURSEMENTS
8.1
8.1 The services of Annex A, Section 1, Sub-Section 1.3
3.1 3.1 Any disbursements made by the Handling Company on covered by Sub-Paragraph 1.1 of this Annex B, refer only
behalf of the Carrier will be reimbursed by the Carrier at to the following services of Annex A which are performed
cost price plus an accounting surcharge of ... %. for the Carrier by other organisation(s) under cover of
separate agreement(s):
PARAGRAPH 4. Section (s),..............................................................
LIMIT OF LIABILITY Section (s)...............................................................
4.1
4.1 The limit of liability referred to in Sub-Article 8.5 of the PARAGRAPH 9.
Main Agreement shall be as follows: Duration, Modification and Termination
Aircraft Type Limit ( per incident) NEW
........................ .................................... Any change to Article 11 of the Main Agreement, in particular
........................ .................................... to the duration of the Main Agreement, validity of rates or rights
........................ .................................... of termination shall be recorded below, notwithstanding the
corresponding Sub-Articles of the Main Agreement.
PARAGRAPH 5. For example:
AREA OF RESPONSIBILITY
NEW 9.1 Duration
5.1 5.1 The area of responsibility as mentioned in Sub-Sections NEW 9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main
4.3 and 4.6 of Annex A is ................................................ Agreement ...................................................................
2004 2004
60 | SGHA 2008 SGHA 2008 | 61
NEW 9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement PARAGRAPH 11.
the rates contained in Paragraph 1 shall be .................... GOVERNING LAW
NEW 9.2 Modification.......................................................................
NEW 9.2.1 Any modification to this Annex B shall be made by a NEW 11.1 In accordance with Article 9 of the Main Agreement, this
written amendment signed by both Parties. Annex B shall be governed by and interpreted in
NEW 9.3 Termination accordance with the laws of: ............................... .
NEW 9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B,
this Annex B may be terminated on the following NEW 11.2 In accordance with Article 9 of the Main Agreement,
terms……........... . courts for the resolution of disputes shall be the Courts
SGHA 2008
of:......... .
The number of these clauses can be extended as far as
necessary.
Signed the…………………..................................................
Paragraph 10. at..........................................................................................
Notification for and on behalf of..............................................................
by.........................................................................................
9.1 10.1 In accordance Sub-article 11.3 of the Main Agreement,
any notice or communication to be given hereunder Signed the………………………………….............................
shall be addressed to the respective parties as follows: at .........................................................................................
for and on behalf of ……………………................................
To Carrier: by.........................................................................................
Carrier
Street
City, Country
Telephone
Fax:
E-mail:
Attn:
To Handling Company:
The Handling Company
Street
City, Country
Telephone
Fax:
E-mail:
Attn:
2004 2004
62 | SGHA 2008 SGHA 2008 | 63
IATA STANDARD GROUND HANDLING AGREEMENT and the subsequent departure at agreed timings of the
STANDARD GROUND HANDLING AGREEMENT same aircraft, the Handling Company shall provide the
SIMPLIFIED PROCEDURE 1.1.1 1.1.1 Section(s).......... price ......... per (aircraft type, etc.).
Annex B — Location(s), Agreed Services and Charges 1.1.2 1.1.2 Section(s)...........price ..........per................................
necessary
to the Standard Ground Handling Agreement (SGHA) of 1.2 1.2 Handling in case of technical landing for other than
January 2008 commercial purposes will be charged at ..% of the above
between:.................................................................................. rates, provided that a physical change of load is not
SGHA 2008
having its principal office at:.................................................... involved.
1.3 1.3 Handling in case of return to ramp will not be charged
and hereinafter referred to as 'the Carrier' extra, provided that a physical change of load is not
and:......................................................................................... involved.
having its principal office at:.................................................... 1.4 1.4 Handling in case of return to ramp involving a physical
change of load will be charged as for handling in case of
and hereinafter referred to as 'the Handling Company' technical landing in accordance with Sub-Paragraph 1.2
the Carrier and/or the Handling Company may hereinafter be of this Annex.
referred to as “the Party(ies
effective from:......................................................................... PARAGRAPH 2.
This Annex B for the location(s):............................................
is valid from:........................................................................... 2. 2.1 All services not included in Paragraph 1 of this Annex will
and replaces:.......................................................................... be charged for as follows:
PREAMBLE:
PARAGRAPH 3.
DISBURSEMENTS
This Annex B is prepared in accordance with the simplified
procedure whereby the Parties agree that the terms of the
Main Agreement and Annex A of the SGHA of January 2008 3.1 3.1 Any disbursements made by the Handling Company on
as published by the International Air Transport Association behalf of the Carrier will be reimbursed by the Carrier at
shall apply to this Annex B as if such terms were repeated cost price plus an accounting surcharge of... %.
here in full. By signing this Annex B, the Parties confirm that
they are familiar with the aforementioned Main Agreement PARAGRAPH 4.
and Annex A. LIMIT OF LIABILITY
PARAGRAPH 1. 4.1 4.1 The limit of liability referred to in Sub-Article 8 (a) of the
HANDLING SERVICES AND CHARGES Main Agreement shall be as follows:
1.1 1.1 For a single ground handling consisting of the arrival

2004 2004
64 | SGHA 2008 SGHA 2008 | 65
Aircraft Type Limit ( per incident) PARAGRAPH 9.

............................. .................................... DURATION, MODIFICATION AND TERMINATION
.............................. ....................................
.............................. .................................... Any change to Article 11 of the Main Agreement, in particular
to the duration of the Main Agreement, validity of rates or rights
PARAGRAPH 5. of termination shall be recorded below, notwithstanding the
AREA OF RESPONSIBILITY corresponding Sub-Articles of the Main Agreement.
For example:
5.1 5.1 The area of responsibility as mentioned in Sub-Sections
4.3 and 4.6 of Annex A is .................................................
NEW 9.1 Duration
SGHA 2008
NEW 9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main
PARAGRAPH 6. Agreement.
TRANSFER OF SERVICES NEW 9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement
the rates contained in Paragraph 1 shall be.....................
6.1 6.1 In accordance with Sub-Article 3.1 of the Main NEW 9.2 Modification.......................................................................
Agreement, the Handling Company subcontracts the NEW 9.2.1 Any modification to this Annex B shall be made by a
services of Annex A Section(s) ..................to................... written amendment signed by both Parties.
The number of these clauses can be extended as far as NEW 9.3 Termination
necessary. NEW 9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex
B, this Annex B may be terminated on the following
PARAGRAPH 7. terms................ .
SETTLEMENT The number of these clauses can be extended as far as
necessary.
settlement of account shall be effected ........................... PARAGRAPH 10.
NOTIFICATION
PARAGRAPH 8.
SUPERVISION AND ADMINISTRATION 9. 10.1 In accordance Sub-article 11.3 of the Main Agreement,
any notice or communication to be given hereunder shall
8.1 8.1 The services of Annex A, Section 1, Sub-Section 1.3 be addressed to the respective parties as follows:
covered by Sub-Paragraph 1.1 of this Annex B, refer To Carrier:
only to the following services of Annex A which are Carrier
performed for the Carrier by other organisation(s) under Street
cover of separate agreement(s): City, Country
Section (s)........................................................................
Telephone
Section (s) .......................................................................
Fax:
E-mail:
Attn:
2004 2004
66 | SGHA 2008 SGHA 2008 | 67
2008 Annex B SGHA 2004
Street
City, Country
Telephone
Fax:
E-mail:
Attn:
PARAGRAPH 11.
GOVERNING LAW
NEW 11.1 In accordance with Article 9 of the Main Agreement, this
Annex B shall be governed by and interpreted in
accordance with the laws of: ............................... .
NEW 11.2 In accordance with Article 9 of the Main Agreement,

courts for the resolution of disputes shall be the Courts IATA
SGHA 2004
of:......... .
STANDARD
Signed the………………….................................................. GROUND HANDLING
at..........................................................................................
for and on behalf of.............................................................. AGREEMENT (SGHA
by.........................................................................................
Signed the………………………………….............................
at .........................................................................................
for and on behalf of ……………………................................
by.........................................................................................
2004
68 | SGHA 2008 SGHA 2004 | 69
2004 SGHA SGHA 2004
IATA STANDARD GROUND HANDLING AGREEMENT (SGHA) DEFINITIONS AND TERMINOLOGY

For the sake of clarity, the following definitions and terminology apply to
the SGHA:
Between:
AIRPORT TERMINAL means all buildings used for arrival and departure
handling of aircraft.
and:
ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Handling
Company may request an outside agency to perform the service in
question. The charge of the outside agency shall be paid by the Carrier.
The agreement consists of:
The Handling Company assumes no liability toward the Carrier for such
arrangements.
MAIN AGREEMENT, and, as required, AS MUTUALLY AGREED or BY MUTUAL AGREEMENT or BY THE
ANNEX A (description of services) CARRIER’S REQUEST, it is recommended that, whenever this terminology
is used, such items be supported by specific documentation or reference.
ANNEX(ES) B (location(s), agreed services and charges)
CARGO includes the Carrier’s service cargo and company mail.
CONTENTS OF MAIN AGREEMENT
THE CARRIER’S AIRCRAFT means any aircraft owned, leased, chartered,
hired or operated or otherwise utilised by or on behalf of the Carrier and in
SGHA 2004
DEFINITIONS AND TERMINOLOGY respect of which the Carrier has either expressly or implicitly contracted,
instructed or otherwise requested the Handling Company to perform or
carry out any ground handling service(s).
ARTICLE 1 PROVISION OF SERVICES DEPARTURE CONTROL SYSTEM (DCS) means an automated method
ARTICLE 2 FAIR PRACTICES of performing check-in, capacity and load control and dispatch of flights.
ARTICLE 3 SUBCONTRACTING OF SERVICES DIRECT LOSS means a loss arising naturally or directly from an occurrence
and which excludes remote, indirect, consequential, or special losses or
ARTICLE 4 CARRIER’S REPRESENTATION damages, such as loss of revenue or loss of profit.
ARTICLE 5 STANDARD OF WORK ELECTRONIC DATA INTERCHANGE (EDI) means the computer-to-
ARTICLE 6 REMUNERATION computer (application-to-application program processing) transmission of
business data in a standard format.
ARTICLE 7 ACCOUNTING AND SETTLEMENT
LOADS means baggage, cargo, mail and any aircraft supplies including
ARTICLE 8 LIABILITY AND INDEMNITY ballast.
ARTICLE 9 ARBITRATION OWNING CARRIER means a carrier who is the owner or lessee of a Unit
ARTICLE 10 STAMP DUTIES, REGISTRATION FEES Load Device.
ARTICLE 11 DURATION, MODIFICATION AND TERMINATION PASSENGERS includes the Carrier’s service and free passengers.
PROVIDE implies that the Handling Company itself assumes responsibility
for the provision of the service in question.
70 | SGHA 2004 SGHA 2004 | 71

2004 SGHA Main Agreement 2004
RECEIVING CARRIER means a carrier who receives a Unit Load Device MAIN AGREEMENT
from a transferring carrier at a transfer point.
SPECIAL SHIPMENTS means, for example, perishables, live animals, An Agreement made between:
valuables, vulnerable cargo, news material, dangerous goods etc. having its principal office at:
SPECIALISED CARGO PRODUCTS means, for example, express cargo, hereinafter referred to as the ’Carrier’ or the ’Handling
courier shipments, same day delivery. Company’, as the case may be,
and:
TECHNICAL LANDING is a landing for other than commercial reasons having its principal office at:
where no physical change of load occurs. hereinafter referred to as ‚the Handling Company‘ or ‚the
TICKET means either the document entitled “Passenger Ticket and Carrier‘, as the case may be,
Baggage Check” or any electronic ticket data held in the Carrier’s data [the Carrier and/or the Handling Company may hereinafter be
base. referred to as „the Party(ies)“]
TRANSFERRING CARRIER means a carrier who transfers a Unit Load
Device to a receiving carrier at a transfer point.
WHEREBY THE PARTIES AGREE AS FOLLOWS:
TRANSIT FLIGHT is an aircraft making an intermediate landing for
commercial reasons where a change of load occurs.
Article 1
SGHA 2004
TRUCK HANDLING means loading and/or unloading a truck operating as Provision of Services
a Truck Service.
TRUCK SERVICE means a service operated by truck on behalf of an 1.1 1.1 General
airline carrying loads documented in accordance with the applicable IATA The services will be made available within the limits of
and/or ICAO rules, regulations and procedures. In the Main Agreement and possibilities of the Handling Company and in accordance
in Annex A, the word “aircraft” will read “truck” and “flight” will read “truck with the applicable IATA and/or ICAO and/or other
service” when it concerns the handling of a truck as meant under the above governing rules, regulations and procedures. It is not
definitions. In Section 5, Item 5.5.5 of Annex A, the word “vehicle” means considered necessary or possible to specify every detail
a conveyance of any kind to be used within the ramp area for transport of of the services it being generally understood what such
cargo between warehouse and truck or between two trucks or between services comprise and the standards to be attained in
two warehouses. their performance.
TURNROUND FLIGHT is an aircraft terminating a flight and subsequently
originating another flight following a complete change of load. 1.2 1.2 Documents for Ground Handling
UNIT LOAD DEVICES (ULDs) means devices which interface directly with Documents used for ground handling will be the Handling
an aircraft restraint system and are registered by the IATA ULD Technical Company’s own documents, where applicable, provided
Board. these documents comply with standardised formats
that may apply under IATA and/or ICAO and/or other
1.3 1.3 Scheduled Flights

The Handling Company agrees to provide for the
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Carrier’s Aircraft for flights operating on an agreed 1.8 1.8 Other Locations
schedule at the location(s) mentioned in the Annex(es) In case of occasional flights of the Carrier’s Aircraft
B, those services of Annex A as are listed in the Annex B at locations which are not designated in the present
for the respective locations. The Carrier, in turn, agrees to Agreement, where the Handling Company maintains a
inform the Handling Company as soon as possible about ground handling organisation, the Handling Company
any changes of schedule and/or frequencies and/or types shall, on request, make every effort, subject to the means
of aircraft. locally available, to furnish necessary services.
1.4 1.4 Extra Flights Article 2

The Handling Company will also provide the services to Fair Practices
the Carrier’s Aircraft for flights in addition to the agreed
schedule at the same locations, provided that reasonable 2.1 2.1 The Handling Company will take all practicable measures
prior notice is given and the provision of such additional to ensure that sales information contained in the Carrier’s
services will not prejudice commitments already flight documents is made available for the purposes of
undertaken. the Carrier only.
1.5 1.5 Priority 2.2 2.2 Neither Party to this Agreement shall disclose any
In case of multiple handling, priority shall as far as information contained in Annex(es) B to outside parties
SGHA 2004
possible, be given to aircraft operating on schedule. without the prior consent of the other Party, unless such
information is specifically required by applicable law or
1.6 1.6 Emergency Assistance by governmental or authorities’ regulations, in which
In case of emergency, including but not limited to, forced case the other Party will be notified accordingly.
landings, accidents or acts of violence, the Handling
Company shall without delay and without waiting for Article 3
instructions from the Carrier take all reasonable and Subcontracting of Services
possible measures to assist passengers and crew and
to safeguard and protect from loss or damage baggage, 3.1 3.1 The Handling Company is entitled to delegate any of
cargo and mail carried in the aircraft. the agreed services to subcontractors with the Carrier’s
The Carrier shall reimburse the Handling Company at consent, which consent shall not be unreasonably
cost for any extra expenses incurred in rendering such withheld. It is understood that, in this case, the Handling
assistance. Company shall nevertheless be responsible to the Carrier
for the proper rendering of such services as if they had
1.7 1.7 Additional Services been performed by the Handling Company itself. Any
As far as possible, the Handling Company will, upon subcontracting of services and the provider(s) thereof,
request, provide to the Carrier any additional services. will be recorded in the Annex(es) B.
Such services may be governed by special conditions to
be agreed between the Parties. 3.2 3.2 The Carrier shall not appoint any other person, company
or organisation to provide the services which the
Handling Company has agreed to provide by virtue of
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this Agreement, except in such special cases as shall be Handling Company.

mutually agreed between the Parties. In the case of absence of instructions by the
Carrier, the Handling Company shall follow
Article 4 its own standard practices and procedures
Carrier’s Representation provided they comply with the applicable IATA and/or
ICAO and/or other governing rules, regulations and
4.1 4.1 The Carrier may maintain at its own cost, its own procedures.
representative(s) at the location(s) designated
in the Annex(es) B. Such representative(s) and 5.2 5.2 The Handling Company will carry out all other services
representative(s) of the Carrier’s Head Office may inspect in accordance with the Carrier’s procedures and
the services furnished to the Carrier by the Handling instructions, or as mutually agreed. In the case of
Company pursuant to this Agreement, advise and assist absence of instructions by the Carrier, the Handling
the Handling Company and render to the Carrier’s clients Company shall follow its own standard practices and
such assistance as shall not interfere with the furnishing procedures.
of services by the Handling Company.
5.3 5.3 The Handling Company agrees to take all possible
4.2 4.2 The Carrier may, by prior written notice to the Handling steps to ensure that, with regard to contracted services,
Company and at its own cost, engage an organisation the Carrier’s Aircraft, crews, passengers and load
SGHA 2004
(hereinafter referred to as ‘the Supervisor’) to supervise receive treatment not less favourable than that given
the services of the Handling Company at the location(s) by the Handling Company to other Carriers or its own
designated in Annex(es) B. Such notice shall contain comparable operation at the same location.
a description of the services to be supervised. The
Supervisor shall have the same authority as defined above 5.4 5.4 The Handling Company agrees to ensure that
in Sub-Article 4.1 for the Carrier’s own representative. authorisations of specialised personnel performing
services for the carrier are kept up-to-date. If at any time
4.3 4.3 Such assistance, when performed by the Carrier’s the Handling Company is unable to provide authorised
representative(s) and/or Supervisor(s) will be the sole personnel as requested by the Carrier, the Handling
responsibility of the Carrier, unless requested by the Company shall inform the Carrier immediately.
Handling Company.
5.5 5.5 The Carrier shall supply the Handling Company with
Article 5 sufficient information and instructions to enable the
Standard of Work Handling Company to perform its handling properly.
5.1 5.1 The Handling Company shall carry out all technical 5.6 5.6 In the provision of the services as a whole, due regard
and flight operations services as well as other services shall be paid to safety, security, local and international
also having a safety aspect, for example, load control, regulations, applicable IATA and/or ICAO and/or other
loading of aircraft and handling of dangerous goods, governing rules, regulations and procedures and the
in accordance with the Carrier’s instructions, receipt of aforementioned request(s) of the Carrier in such a
which must be confirmed in writing to the Carrier by the manner that delays and damage to the Carrier’s Aircraft
and load are avoided and the general public is given the
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best impression of air transport. - expenses incurred in connection with stopover and
5.7 5.7 The Handling Company must report to the Carrier’s transfer passengers and with the handling of passengers
representative immediately all loss of or damage, for interrupted, delayed or cancelled flights.
threatened or actual, to aircraft and loads noticed in the Such charges, fees, taxes or other expenses as outlined
course of the handling or which in any other way comes above shall be borne ultimately by the Carrier.
to the knowledge of the Handling Company.
Article 7
5.8 5.8 The Parties shall reach mutual agreement on the quality Accounting and Settlement
standards for any services, not excluding those covered
by Sub-Article 5.1 above. Such quality standards for a 7.1 7.1 The Handling Company shall invoice the Carrier monthly
specific location may form part of the applicable Annex with the charges arising from the provision of the handling
B. The Handling Company agrees to take all possible services of Annex A as listed in Annex(es) B at the rates
steps to ensure that, with regard to contracted services, of charges set out in Annex(es) B.
the agreed upon quality standards will be met.
7.2 7.2 Settlement shall be effected through the IATA Clearing
5.9 5.9 The Carrier may at its own cost, by prior written notice, House unless otherwise agreed in Annex(es) B.
audit the designated services in the applicable Annex(es)
B. Such notice shall contain a description of the area(s) to
Article 8
SGHA 2004
be audited. The Handling Company shall cooperate with
Liability and Indemnity
the Carrier and will undertake any corrective action(s)
required.
In this Article, all references to:
(a) the “Carrier” or the “Handling Company” shall
Article 6
include their employees, servants, agents and
Remuneration
subcontractors;
(b) “ground support equipment” shall mean all equipment
6.1 6.1 In consideration of the Handling Company providing used in the performance of ground handling services
the services, the Carrier agrees to pay to the Handling included in Annex A, whether fixed or mobile, and
Company the charges set out in the respective Annex(es) (c) “act or omission” shall include negligence.
B. The Carrier further agrees to pay the proper charges
of the Handling Company and to discharge all additional
8.1 8.1 Except as stated in Sub-Article 8.5, the Carrier shall not
expenditure incurred for providing the services referred
make any claim against the Handling Company and shall
to in Sub-Articles 1.4, 1.6, 1.7 and 1.8.
indemnify it (subject as hereinafter provided) against
any legal liability for claims or suits, including costs and
6.2 6.2 The charges set out in Annex(es) B do not include: expenses incidental thereto, in respect of:
- any charges, fees or taxes imposed or levied by (a) delay, injury or death of persons carried or to be
the Airport, Customs or other authorities against the carried by the Carrier;
Carrier or the Handling Company in connection with the (b) injury or death of any employee of the Carrier;
provision of services herein by the Handling Company or (c) damage to or delay or loss of baggage, cargo or
in connection with the Carrier’s flights. mail carried or to be carried by the Carrier, and
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(d) damage to or loss of property owned or operated by, injury or loss or recklessly and with knowledge that
or on behalf of, the Carrier and any consequential damage, death, delay, injury or loss would probably
loss or damage; arising from an act or omission of result.
the Handling Company in the performance of this
Agreement unless done with intent to cause damage, 8.3 8.3 (a) notwithstanding the provisions of Sub-Article 8.1, in
death, delay, injury or loss or recklessly and with the the case of claims arising out of surface transportation
knowledge that damage, death, delay, injury or loss which is provided on behalf of the Carrier and is part
would probably result. of the operation of loading/embarking or unloading/
disembarking and/or is covered by the Carrier’s
PROVIDED THAT all claims or suits arising hereunder Contract of Carriage the indemnity shall not exceed
shall be dealt with by the Carrier; and the limits specified in the said Contract of Carriage.
(b) in the case of claims arising out of surface
transportation which is not provided on behalf of
PROVIDED ALSO THAT the Handling Company shall
the Carrier and/or is not part of the operation of
notify the Carrier of any claims or suits without undue
loading/embarking or unloading/disembarking and/or
delay and shall furnish such assistance as the Carrier
is not covered by the Carrier’s Contract of Carriage
may reasonably require.
the waiver and indemnity herein contained shall not
apply.
SGHA 2004
PROVIDED ALSO THAT where any of the services
performed by the Handling Company hereunder relate 8.4 8.4 The Handling Company shall not make any claim against
to the carriage by the Carrier of passengers, baggage the Carrier and shall indemnify it (subject as hereinafter
or cargo direct to or from a place in the United States provided) against any legal liability for claims or suits,
of America then if the limitations of liability imposed by including costs and expenses incidental thereto, in
Article 22 of the Warsaw Convention would have applied respect of:
if any such act or omission had been committed by the a) injury to or death of any employees of the Handling
Carrier but are held by a Court not to be applicable to such Company, its servants, agents or subcontractors;
act or omission committed by the Handling Company in and
performing this Agreement then upon such decision of (b) damage to or loss of property owned or operated
the Court the indemnity of the Carrier to the Handling by, or on behalf of, the Handling Company and any
Company hereunder shall be limited to an amount not consequential loss or damage;
exceeding the amount for which the Carrier would have
arising from an act or omission of the Carrier in the
been liable if it had committed such act or omission.
performance of this Agreement unless done with intent to
cause damage, death, delay, injury or loss or recklessly
8.2 8.2 The Carrier shall not make any claim against the and with knowledge that damage, death, delay, injury or
Handling Company in respect of damage, death, delay loss would probably result.
injury or loss to third parties caused by the operation of
the Carrier’s aircraft arising from an act or omission of the
8.5 8.5 Notwithstanding Sub-Article 8.1(d), the Handling
Handling Company in the performance of this Agreement
Company shall indemnify the Carrier against any
unless done with intent to cause damage, death, delay,
physical loss of or damage to the Carrier’s Aircraft
caused by the Handling Company’s negligent act or
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omission PROVIDED ALWAYS THAT the Handling the national law of the location(s), as mentioned in the
Company’s liability shall be limited to any such loss of Annex(es) B and not being a location situated in the
or damage to the Carrier’s Aircraft in an amount not country of either Party to this Agreement will be shared
exceeding the level of deductible under the Carrier’s equally between the Parties.
Hull All Risk Policy which shall not, in any event, exceed
USD 1,500,000 except that loss or damage in respect of Article 11
any incident below USD 3,000 shall not be indemnified. Duration, Modification and Termination
For the avoidance of doubt, save as expressly stated, this
Sub-Article 8.5 does not affect or prejudice the generality
11.1 11.1 This Agreement shall be effective from the date specified
of the provisions of Sub-Article 8.1 including the principle
in the respective Annex (es) B. It shall supersede any
that the Carrier shall not make any claim against the
previous arrangements between the Parties governing
Handling Company and shall indemnify it against any
the provision of services at locations for which there are
liability in respect of any and all consequential loss or
valid Annex(es) B to this Agreement.
damage howsoever arising.
11.2 11.2 Modification of, or additions to this Agreement shall be
Article 9
recorded in Annex(es) B.
Arbitration
11.3 11.3 Any notice referred to under this Article 11 given by one
SGHA 2004
In the event of any dispute or claim concerning the
Party under this Agreement shall be deemed properly
scope, meaning, construction or effect of this Agreement,
given if sent by registered letter, or by other means where
the parties shall make all reasonable efforts to resolve
proof of receipt or acknowledgement is obtained, to the
disputes amongst themselves. Failing mutual resolution
respective office of the other Party as recorded in the
of the dispute, the parties may elect to resolve the dispute
Annex(es) B. In the case of a registered letter notice shall
through arbitration (either by a single arbitrator or a panel
be considered to be served on the date of receipt.
of arbitrators). In the event that the parties fail to agree
to an arbitration process, the dispute shall be settled in
accordance with the laws of the state or jurisdiction set 11.4 11.4 This Main Agreement shall continue in force until
out in Annex(es) b, by the courts set out in Annex(es) b terminated by either Party giving sixty days prior notice
without regard to principles of conflict of laws. to the other Party.
Article 10 11.5 11.5 Termination by either Party of all or any part of the
Stamp Duties, Registration Fees services to be furnished at a specific location requires
sixty days prior notice to the other Party. In the event of
part termination of services, consideration shall be given
10.1 10.1 All stamp duties and registration fees in connection
to an adjustment of charges.
with this Agreement, which may be prescribed under
the national law of either Party to this Agreement, are
payable by that Party. 11.6 11.6 Any Annex(es) B to this Agreement exceeding a defined
period of validity, shall continue in effect until terminated
by either party providing sixty days prior notice to the
10.2 10.2 All stamp duties and registration fees in connection
other Party.
with this Agreement, which may be prescribed under
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in writing to the Carrier not less than sixty days prior

11.7 11.7 In the event of the Carrier’s or the Handling Company’s to the revised charges becoming effective. The notice
permit(s) or other authorisation(s) to conduct its air shall specify the revised charges which the Handling
transportation services, or to furnish the services provided Company proposes to introduce, together with the date
for in the Annex(es) B, wholly or in part, being revoked, on which they are to be brought into effect.
cancelled, or suspended, that Party shall notify the other
Party without delay and either Party may terminate the 11.12 11.12 Notwithstanding Article 11.11, when changes occur in
Agreement or the relevant Annex(es) B at the effective the schedule, and/or frequencies and/or types of aircraft,
date of such revocation, cancellation or suspension by other than those set out in Annex(es) B, which affect the
giving to the other Party notice thereof within twenty-four handling costs, either Party shall have the right to request
hours after such event. an adjustment to the handling charges as from the date
of the change provided that the Party concerned does
11.8 11.8 Either Party may terminate this Agreement and its inform the other Party within thirty days of the change.
Annexes at any time if the other Party becomes
insolvent, makes a general assignment for the benefit of
creditors, or commits an act of bankruptcy or if a petition Signed the………...……………….......................................
in bankruptcy or for its reorganisation or the readjustment at.........................................................................................
of its indebtedness be filed by or against it, provided the for and on behalf of.............................................................
SGHA 2004
petition is found justified by the appropriate authority, or by........................................................................................
if a receiver, trustee or liquidator of all or substantially all
of its property be appointed or applied for.
Signed the………………......………....................................
11.9 11.9 Both Parties shall be exempt from obligation if prompt at ........................................................................................
notification is given by either Party in respect of any for and on behalf of …………...….......................................
failure to perform its obligations under this Agreement by.........................................................................................
arising from any of the following causes;
- labour disputes involving complete or partial
stoppage of work or delay in the performance of
work;
- force majeure or any other cause beyond the control
of either Party.
11.10 11.10 In the event of the Agreement or part thereof being

terminated by notice or otherwise, such termination shall
be without prejudice to the accrued rights and liabilities
of either Party prior to termination.
11.11 11.11 The Handling Company shall have the right at any time
to vary the charges set out in the Annex(es) B provided,
however, that the Handling Company has given notice
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ANNEX A - GROUND HANDLING SERVICES SECTION 3

RAMP SERVICES
3.1 3.1 Baggage Handling
3.2 3.2 Marshalling
to the Standard Ground Handling Agreement 3.3 3.3 Parking
effective from: 3.4 3.4 Cooling and Heating
between: 3.5 3.5 Ramp to Flight Deck Communication
hereinafter referred to as the ‘Carrier‘ or ‘the Handling 3.6 3.6 Loading and Unloading
Company‘, as the case may be, 3.7 3.7 Starting
and: 3.8 3.8 Safety Measures
hereinafter referred to as ‘the Carrier‘ or ‘the Handling 3.9 3.9 Moving of Aircraft
Company‘, as the case may be. 3.10 3.10 Exterior Cleaning
This Annex A 3.11 3.11 Interior Cleaning
is valid from: 3.12 3.12 Toilet Service
and replaces: 3.13 3.13 Water Service
3.14 3.14 Cabin Equipment
3.15 3.15 Storage of Cabin Material
TABLE OF CONTENTS 3.16 3.16 Catering Ramp Handling
SGHA 2004
3.17 3.17 De-Icing/Anti-Icing Services and Snow/Ice Removal
SECTION 1 SECTION 4
REPRESENTATION, ADMINISTRATION AND SUPERVISION LOAD CONTROL, COMMUNICATIONS AND FLIGHT
OPERATIONS
1.1 1.1 General
1.2 1.2 Administrative Functions 4.1 4.1 Load Control
1.3 1.3 Supervision and/or Co-ordination of Services 4.2 4.2 Communications
Contracted by the Carrier with Third Party(ies) 4.3 4.3 Flight Operations - General
4.4 4.4 Flight Operations - Flight Preparations at the Airport of
Departure
SECTION 2
4.5 4.5 Flight Operations - Flight Preparations at a Point
PASSENGER SERVICES
Different
2.1 2.1 General from the Airport of Departure
2.2 2.2 Departure 4.6 4.6 Flight Operations - En-route Flight Assistance
2.3 2.3 Arrival 4.7 4.7 Flight Operations - Post-flight Activities
2.4 2.4 Remote / Off Airport Services 4.8 4.8 Flight Operations - En-route Re-despatch
2.5 2.5 Intermodal Transportation by Rail, Road or Sea 4.9 4.9 Flight Operations - Crew Administration
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SECTION 5 SECTION 1
CARGO AND MAIL SERVICES REPRESENTATION, ADMINISTRATION AND SUPERVISION
5.1 5.1 Cargo and Mail Handling - General
5.2 5.2 Customs Control 1.1 1.1 General
5.3 5.3 Irregularities Handling 1.1.1 1.1.1 (a) Provide
5.4 5.4 Document Handling or
5.5 5.5 Physical Handling Outbound / Inbound (b) Arrange
5.6 5.6 Transfer / Transit Cargo for guarantee or bond to facilitate the Carrier’s
5.7 5.7 Post Office Mail activities.
1.1.2 1.1.2 Liaise with local authorities.
1.1.3 1.1.3 Indicate that the Handling Company is acting as
SECTION 6 handling agent for the Carrier.
SUPPORT SERVICES 1.1.4 1.1.4 Inform all interested Parties concerning movements of
6.1 6.1 Accommodation the Carrier’s aircraft.
6.2 6.2 Automation / Computer Systems
6.3 6.3 Unit Load Device (ULD) Control 1.2 1.2 Administrative Functions
6.4 6.4 Fuel Farm (Depot) 1.2.1 1.2.1 Establish and maintain local procedures.
6.5 6.5 Ramp Fueling/Defueling Operations 1.2.2 1.2.2 Take action on communications addressed to the
SGHA 2004
8.2 6.6 Replenishing of Oils and Fluids Carrier.
6.6 6.7 Surface Transport 1.2.3 1.2.3 Prepare, forward and file reports/statistics/documents
6.7 6.8 Catering Services - Liaison and Administration and perform other administrative duties.
1.2.4 1.2.4 Maintain the Carrier’s manuals, circulars, etc.,
SECTION 7 connected with the performance of the services.
SECURITY 1.2.5 1.2.5 (a) Check
7.1 7.1 Passenger and Baggage Screening and Reconciliation (b) Sign
7.2 7.2 Cargo and Post Office Mail (c) Forward
7.3 7.3 Catering on behalf of the Carrier invoices, supply orders,
7.4 7.4 Aircraft Security handling charge notes, work orders
7.5 7.5 Additional Security Services 1.2.6 1.2.6 Effect payment, on behalf of the Carrier, including but
not limited to:
(a) airport, customs, police and other charges relating
SECTION 8 to the services performed.
AIRCRAFT MAINTENANCE (b) cost for provisions of bond guarantee.
8.1 8.1 Routine Services (c) out-of-pocket expenses, accommodation, transport,
8.3 8.2 Non-routine Services etc..
8.5 8.4 Parking and Hangar Space 1.3 1.3 Supervision and/or Co-ordination of Services
Contracted by the Carrier with Third Party(ies)
1.3.1 1.3.1 (a) Supervise
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(b) Co-ordinate 2.1.4 2.1.4 Assist passengers when flights are interrupted,
services contracted by the Carrier with third delayed or cancelled.
party(ies) 2.1.5 2.1.5 If applicable, arrange storage of baggage in the
1.3.2 1.3.2 Ensure that the third party(ies) is(are) are informed Customs’ bonded store (any fees to be paid by the
about operational data and Carrier’s requirements in a passenger).
timely manner. 2.1.6 2.1.6 (a) Notify the Carrier of complaints and claims made
1.3.3 1.3.3 Liaise with the Carrier’s designated representative by the Carrier’s passengers.
1.3.4 1.3.4 Verify availability and preparedness of staff, (b) Process such claims.
equipment, Loads, documentation and services of the 2.1.7 2.1.7 Handle lost, found and damaged property matters.
third party(ies) to perform the services. (a) accept baggage irregularity reports
1.3.5 1.3.5 Meet aircraft upon arrival and liaise with crew. (b) enter data into baggage tracing system
1.3.6 1.3.6 Decide on non-routine matters (c) maintain baggage tracing system files for period
1.3.7 1.3.7 Verify despatch of operational messages. specified in Annex B
1.3.8 1.3.8 Note irregularities and inform the Carrier. (d) make payments for incidental expenses
(e) arrange for delivery of delayed baggage to
passengers
(f) handle communications with passengers
SECTION 2
2.1.8 2.1.8 Report to the Carrier any irregularities discovered in
PASSENGER SERVICES
SGHA 2004
passenger and baggage handling.
2.1.9 2.1.9 (a) Provide
2.1 2.1 General
or
2.1.1 2.1.1 Inform passengers and / or public about time of arrival
(b) Arrange for
and / or departure of Carrier’s aircraft and surface
(1) check-in position(s),
transport.
(2) service counter(s) / desk(s) for other purposes,
2.1.2 2.1.2 Make arrangements for stopover, transfer and transit
(3) lounge facilities,
passengers and their baggage and inform them about
(4) porter services,
services available at the airport.
(5) other services as specified in Annex B
2.1.3 2.1.3 When requested by the Carrier,
2.1.10 2.1.10 Perform on behalf of the Carrier the following sales
(a) provide
functions
or
(a) reservations
(b) arrange for
(b) issuance of transportation documents
special equipment, facilities and specially trained
(c) e-ticketing as specified in Annex B
personnel, for assistance to
(1) unaccompanied minors.
2.2 2.2 Departure
(2) disabled passengers. 2.2.1 2.2.1 Perform pre-flight editing
(3) VIPs. 6.2.3 2.2.2 Manage Automated Check-in device(s) and
(4) transit without visa passengers (TWOVs). 1. provide
(5) deportees. or
(6) special medical transport 2. arrange for
(7) others, as specified in Annex B. 1. (a) stock control
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2. (b) stock replenishment 2.2.10 2.2.11 (a) Carry out the Carrier’s seat allocation or selection
3. (c) hosting system
4. (d) routine maintenance (b) Issue boarding pass(es)
5. (e) servicing and repair (c) Detach applicable flight coupons
6. (f) other, as specified in Annex B for
2.2.2 2.2.3 Check and ensure (1) initial flight.
(a) that tickets are valid for the flight(s) for which they (2) subsequent flight(s).
are presented. The check shall not include the fare. 2.2.11 2.2.12 Handle
(b) that tickets presented are not blacklisted in the (a) denied Boarding process
industry ticket service data base. Blacklisted (b) denied Boarding Compensation
documents shall not be honoured and immediately 2.2.12 2.2.13 Direct passengers through controls to departure gate
reported to the Carrier. 2.2.13 2.2.14 At the gate perform
2.2.3 2.2.4 (a) Check travel documents (passports, visas, (a) check-in
vaccination and other certificates) for the flight(s) (b) check baggage
concerned, but without the Handling Company (c) verification of travel documents
having any liability. (d) upgrades and downgrades
(b) Enter required passenger and/or travel document (e) handling of stand-by list
information into Carrier’s and/or government (f) verification of cabin baggage
SGHA 2004
system. (g) manage the boarding process
2.2.4 2.2.5 (a) Weigh and/or measure checked and/or cabin (h) reconciliation of passenger numbers with aircraft
baggage, documents prior to departure
(b) Record baggage figures (i) other gate functions as specified in Annex B
for
(1) initial flight. 2.3 2.3 Arrival
(2) subsequent flight(s). 2.3.1 2.3.1 (a) Perform
2.2.5 2.2.6 Excess baggage or
(a) determine excess baggage (b) Arrange for
(b) issue excess baggage ticket opening / closing aircraft passenger doors
(c) collect excess baggage charges 2.3.2 2.3.2 Direct passengers from aircraft through controls.
(d) detach applicable excess baggage coupons 2.3.3 2.3.3 (a) Provide for
2.2.6 2.2.7 Tag checked and/or cabin baggage for or
(a) initial flight. (b) Arrange for
(b) subsequent flight(s). (1) transfer desk / connection services
2.2.7 2.2.8 Effect conveyance of checked baggage to the baggage (2) baggage recheck
sorting area
2.2.8 2.2.9 Effect conveyance of oversized checked baggage to 2.4 2.4 Remote / Off Airport Services
the baggage sorting area 2.4.1 2.4.1 Inform passengers/public about time of arrival/
2.2.9 2.2.10 Collect airport and /or any other service charges from departure.
departing passengers. 2.4.2 2.4.2 Handle departing passengers and baggage.
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2.4.3 2.4.3 Carry out passenger and baggage handling as (a) bulk baggage
described in Sub-Sections 2.1, 2.2 and 2.3. (b) ULDs.
2.4.4 2.4.4 Direct departing passengers to connecting transport 3.1.5 3.1.5 Prioritise baggage delivery to claim area.
to the airport. 3.1.6 3.1.6 Deliver to claim area
2.4.5 2.4.5 Handle passengers arriving from the airport. (a) baggage
2.4.6 2.4.6 Deliver baggage to passengers in accordance with (b) oversize baggage
local procedures. 3.1.7 3.1.7 Transfer baggage
(a) Provide
2.5 2.5 Inter-modal Transportation by Rail, Road or Sea or
2.5.1 2.5.1 Handle departing passengers and baggage (b) Arrange for
2.5.2 2.5.2 Carry out passenger and baggage handling as (1) sortation of transfer baggage.
described in Sub-Sections 2.1, 2.2 and 2.3, where (2) storage of transfer baggage prior to dispatch
applicable, substituting “rail, road or sea transportation” (storage time limits to be specified in Annex B).
for “aircraft”, and “flight(s)”, and “terminal” for “airport”. (3) transport of transfer baggage to the sorting area of
2.5.3 2.5.3 Direct departing passengers to connecting transport. the receiving carrier.
2.5.4 2.5.4 Load baggage on connecting transport, as directed by 3.1.8 3.1.8 Handle crew baggage.
the rail, road or sea transport operator.
2.5.5 2.5.5 Handle arriving passengers and baggage from the rail, 3.2 3.2 Marshalling
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road or sea transport operator. 3.2.1 3.2.1 (a) Provide
2.5.6 2.5.6 Direct arriving passengers through controls to the or
Carrier’s flight departure services. (b) Arrange for
2.5.7 2.5.7 Offload baggage from connecting transport, as marshalling at arrival and/or departure.
directed by the rail, road or sea transport operator and
transfer it to the Carrier’s airport services. 3.3 3.3 Parking
3.3.1 3.3.1 (a) Provide
SECTION 3 (b) Position and/or remove
RAMP SERVICES wheelchocks.
3.3.2 3.3.2 Position and/or remove
3.1 3.1 Baggage Handling (a) landing gear locks.
3.1.1 3.1.1 Handle baggage in the baggage sorting area. (b) engine blanking covers.
3.1.2 3.1.2 Prepare for delivery onto flights (c) pitot covers.
(a) bulk baggage (d) surface control locks.
(b) ULDs (e) tailstands and/or aircraft tethering.
3.1.3 3.1.3 Establish the number and/or weight of (f) other items as specified in Annex B (e.g. safety
(a) bulk baggage cones)
(b) built - up ULDs 3.3.3 3.3.3 (a) Provide
and provide the load control unit with the or
information. (b) Arrange for
3.1.4 3.1.4 Offload ground power
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3.4 3.4 Cooling and Heating or

or equipment for transport and assembly of
(b) Arrange for (1) baggage
cooling unit. (2) cargo
3.4.2 3.4.2 (a) Provide (3) mail
or (4) documents
(b) Arrange for between agreed points on the airport
heating unit. 3.6.6 3.6.6 (a) Unload aircraft, returning lashing materials to the
Carrier.
3.5 3.5 Ramp to Flight Deck Communication (b) Load and secure Loads in the aircraft
3.5.1 3.5.1 Provide headsets. (c) Operate in-plane loading system.
3.5.2 3.5.2 Perform ramp to flight deck communication 3.6.7 3.6.7 Redistribute Loads in aircraft.
(a) during tow-in and/or push-back. 3.6.8 3.6.8 Open, close and secure aircraft hold doors.
(b) during engine starting. (a) aircraft lower deck
(c) for other purposes. (b) aircraft main deck
3.6.9 3.6.9 (a) Provide
3.6 3.6 Loading and Unloading or
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or ballast.
(1) passenger steps. or
(2) flight deck steps. (b) Arrange for
(3) suitable loading bridges safeguarding of all Loads requiring special handling
3.6.2 3.6.2 (a) Provide ( e.g. valuables ) during
or (1) loading / unloading
(b) Arrange for (2) transport between aircraft and designated point on
(1) passenger the airport
(2) crew
transport between aircraft and airport terminals. 3.7 3.7 Starting
3.6.3 3.6.3 (a) Provide 3.7.1 3.7.1 (a) Provide
or or
(b) Arrange for (b) Arrange for
equipment for loading and/or unloading. air start unit.
3.6.4 3.6.4 (a) Provide
or 3.8 3.8 Safety Measures
equipment and personnel to perform baggage or
delivery and pick-up at aircraft. (b) Arrange for
3.6.5 3.6.5 (a) Provide fire-fighting and other protective equipment.
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3.9 3.9 Moving of Aircraft (e) clean and tidy seats, seat belts, seat back pockets
3.9.1 3.9.1 (a) Provide and passenger service units
or (f) clean floors (carpets and surrounds)
(b) Arrange for (g) empty and clean refuse bins
tow-in and/or push-back tractor. (h) clean surfaces in pantries, galleys (sinks, working
3.9.2 3.9.2 (a) Towbar to be provided by the Carrier. surfaces, ovens and surrounds) and toilets (wash
(b) Towbar to be provided by the Handling Company basins, bowls, seats, mirrors and surrounds)
(c) Store and maintain towbar(s) provided by the (i) remove, as necessary, any contamination caused
Carrier by airsickness, spilled food or drink and offensive
3.9.3 3.9.3 (a) Tow in and/or push back aircraft. stains
(b) Tow aircraft between other agreed points. (j) clean telephones, fax machines, LCD screens and
(c) Provide authorised cockpit brake operator in other equipment
connection with towing. 3.11.3 3.11.3 Clean cabin windows.
(d) Provide wing-walker(s) 3.11.4 3.11.4 Clean
(a) cargo compartments.
3.10 3.10 Exterior Cleaning (b) ULDs
3.10.1 3.10.1 Perform cleaning of 3.11.5 3.11.5 Fold and stow blankets.
(a) flight deck windows. 3.11.6 3.11.6 Make up berths.
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(b) cabin windows. 3.11.7 3.11.7 Change
(c) aircraft integral steps (a) head rest covers.
8.2.3 3.10.2 Wipe excess oil from engine nacelles and landing gear. (b) pillow covers.
3.10.1 3.10.3 Clean wings, engine nacelles and landing gear. Covers to be supplied by the Carrier.
3.11.8 3.11.8 Collect and/or distribute in
3.11 3.11 Interior Cleaning (a) cabin
3.11.1 3.11.1 Clean flight deck, if specified, under the control of a (b) toilets
person authorised by the Carrier items provided by the Carrier.
(a) empty ash trays. 3.11.9 3.11.9 Disinfect and/or deodorize aircraft with
(b) dispose of litter. (a) materials provided by Carrier
(c) clear waste from seat back stowage’s and racks. (b) materials provided by Handling Company
(d) wipe crew tables. 3.11.10 3.11.10 (a) Remove
(e) clean seats. (b) Destroy
(f) mop floor. food and material left over from incoming flights.
(g) clean flight deck inside windows. 3.11.11 3.11.11 (a) Provide
3.11.2 3.11.2 Clean passenger and crew compartments (other than or
flight deck) (b) Arrange for
(a) empty ash trays laundering of
(b) dispose of litter (1) cabin blankets
(c) clear waste from overhead stowages (2) linen
(d) wipe tables
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3.12 3.12 Toilet Service 3.16.3 3.16.3 Transport catering supplies between aircraft and
3.12.1 3.12.1 (a) Provide agreed points.
or
(b) Arrange for 3.17 3.17 De-Icing/Anti-Icing Services and Snow/Ice Removal
toilet service 3.17.1 3.17.1 Remove snow from aircraft without using de-icing fluid.
3.12.1 3.12.2 (a) Empty, clean, flush toilets and replenish fluids. 3.17.3 3.17.2 (a) Provide
(b) Provide the trituator / disposal service or
(b) Arrange for
3.13 3.13 Water Service (1) anti-icing units.
3.13.1 3.13.1 (a) Provide (2) de-icing units.
or 3.17.4 3.17.3 Provide de-icing/anti-icing fluids
(b) Arrange for 3.17.5 3.17.4 Remove frost, ice and snow from aircraft using de-
water service icing fluid. Fluids to receive purity and contamination
3.13.1 3.13.2 (a) Drain water tanks. inspection
(b) Replenish water tanks with drinking water. prior to use.
3.17.6 3.17.5 Apply anti-icing fluid to aircraft.
3.14 3.14 Cabin Equipment 3.17.7 3.17.6 Supervise performance of de-icing/anti-icing
3.14.1 3.14.1 Rearrange cabin by operations.
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(a) removing 3.17.8 3.17.7 Perform final inspection after de-icing/anti-icing
(b) installing operations and inform flight crew of results.
(c) repositioning
cabin equipment, for example, seats and cabin SECTION 4
divider(s). LOAD CONTROL, COMMUNICATIONS AND FLIGHT
OPERATIONS
3.15 3.15 Storage of Cabin Material
3.15.1 3.15.1 (a) Provide 4.1 4.1 Load Control
or 4.1.1 4.1.1 Convey and deliver flight documents between the
(b) Arrange for aircraft and appropriate airport buildings.
suitable storage space for the Carrier’s cabin 4.1.2 4.1.2 (a) Prepare
material. (b) Sign
3.15.2 3.15.2 Take inventory. (c) Distribute
3.15.3 3.15.3 (a) Provide (d) Clear / process
or (e) File documents, including but not limited to, loading
(b) Arrange for instructions, loadsheets, weight and balance
replenishment of stocks. charts, Captain’s load information and manifests
where:
3.16 3.16 Catering Ramp Handling (1) Load Control is performed by the Handling
3.16.1 3.16.1 Unload/load and stow catering supplies from/on Company
aircraft. (2) Load Control is performed by the Carrier
3.16.2 3.16.2 Transfer catering supplies on aircraft.
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(3) Load Control is performed by a third party 4.3.3 4.3.3 Maintain a trip file by collecting all documents specified
4.1.3 4.1.3 (a) Compile by the Carrier, all messages received or originated in
(b) Analyse connection with each flight and dispose of this file as
(c) Send instructed by the Carrier.
(d) Maintain
statistics and reports. 4.4 4.4 Flight Operations - Flight Preparation at the
Airport of Departure
4.2 4.2 Communications 4.4.1 4.4.1 (a) Provide
4.2.1 4.2.1 (a) Compile or
(b) Receive, process and send all messages in (b) Arrange for
connection with the services performed by the meteorological documentation and aeronautical
Handling Company, using the Carrier’s originator information for each flight.
code or double signature procedure 4.4.2 4.4.2 Deliver documentation to the aircraft
(c) Perform EDI (electronic data interchange) 4.4.3 4.4.3 Analyse the operational conditions and
transactions (a) prepare
(d) Inform the Carrier’s representative of the contents (b) request
of such messages. (c) sign
4.2.2 4.2.2 Maintain a message file containing all above (d) make available
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mentioned messages pertaining to each flight for a the operational flight plan according to the
minimum of 90 ninety days. instructions and data provided by the Carrier.
4.2.3 4.2.3 (a) Provide 4.4.4 4.4.4 (a) Prepare
(b) Operate (b) Request
means of communication between the ground (c) Sign
station and the Carrier’s aircraft. (d) File
(e) Monitor
4.3 4.3 Flight Operations - General (1) the Air Traffic Services (“ATS”) Flight Plan.
4.3.1 4.3.1 Inform the Carrier of any known project affecting the (2) the Carrier’s slot time allocation with the
operational services and facilities made available to appropriate ATS
its aircraft in the areas of responsibility as specified in 4.4.5 4.4.5 Provide the crew with the required briefing.
Annex B. 4.4.6 4.4.6 (a) Prepare
4.3.2 4.3.2 After consideration of the Carrier’s instructions, (b) Sign
suggest the appropriate action to pilot-in-command (c) Deliver
in case (1) the fuel order
of operational irregularities, taking into account the (2) the fuel distribution form.
meteorological conditions, the ground services and 4.4.7 4.4.7 Hand out flight operation forms and obtain signature of
facilities available, aircraft servicing, possibilities and the pilot-in-command, where applicable.
the overall operational requirements. 4.4.8 4.4.8 Provide ground handling party(ies) with the required
weight and fuel data
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4.5 4.5 Flight Operations - Flight Preparation at a or

Point Different from the Airport of Departure (b) Arrange for
4.5.1 4.5.1 Arrange for the provision of the meteorological crew transportation,
documents and aeronautical information. 4.9.4 4.9.4 Direct crews through airport facilities
4.5.2 4.5.2 Analyse the operational conditions and 4.9.5 4.9.5 Liaise with hotel(s) on crew call and pick-up timings.
(a) prepare 4.9.6 4.9.6 (a) Prepare crew allowance forms.
(b) request (b) Pay crew allowances.
(c) sign 4.9.7 4.9.7 Inform the designated Carrier representative of any
the flight plan. crew indisposition or potential absence.
4.5.3 4.5.3 Send to the Carrier or its representative at the airport
of departure, SECTION 5
(a) the operational flight plan, CARGO AND MAIL SERVICES
(b) the ATS Flight Plan,
(c) information for crew briefing, 5.1 5.1 Cargo and Mail Handling - General
5.1.1 5.1.1 (a) Provide
4.6 4.6 Flight Operations - En-route Flight Assistance or
4.6.1 4.6.1 Monitor movement of the flight (b) Arrange
(a) within warehouse handling and storage facilities for
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(b) beyond (1) General Cargo
VHF range and provide all possible assistance as (2) Special Shipments
necessary. Inform the Carrier of flight progress, any (3) Specialised Cargo Products
irregularities and actions taken. (4) Mail
(c) Store cargo
4.7 4.7 Flight Operations - Post-flight Activities (d) Take appropriate action to prevent theft of, or
4.7.1 4.7.1 Obtain a debriefing from incoming crews, distributing damage to cargo and/or mail
reports or completed forms to offices concerned, 5.1.2 5.1.2 (a) Provide
whether governmental or the Carrier’s. or
(b) Arrange for
4.8 4.8 Flight Operations - En-route Re-dispatch equipment for the handling of
4.8.1 4.8.1 Analyse meteorological information and the operational (1) General Cargo
flight conditions for re-despatch, calculate and plan (2) Special Shipments
according to the data provided by the aircraft en-route (3) Specialised Cargo Products
and inform the pilot-in-command about the results. (4) Mail
4.9 4.9 Flight Operations - Crew Administration 5.1.3 5.1.3 (a) Provide
4.9.1 4.9.1 Distribute relevant crew schedule information provided or
by the Carrier to all parties concerned. (b) Arrange for
4.9.2 4.9.2 Arrange hotel accommodation for crew layover handling services for:
(a) scheduled (1) General Cargo
(b) non-scheduled (2) Special shipments
4.9.3 4.9.3 (a) Provide
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(3) Specialised Cargo Products 5.4 5.4 Document Handling

(4) Mail 5.4.1 5.4.1 (a) Prepare air waybill
(5) Diplomatic Mail (b) Check all documents to ensure shipment may
(6) Diplomatic Cargo be carried. The check shall not include the rates
(7) Company Mail charged.
5.1.4 5.1.4 (a) Issue (c) Obtain capacity/booking information for the
(b) Obtain Carrier’s flights.
Receipt upon delivery of cargo (d) Split air waybill. Forward applicable copies of
5.1.5 5.1.5 Monitor cargo delivery manifests and air waybills to the Carrier.
5.1.6 5.1.6 Take action to prevent theft or unauthorised use (e) Prepare cargo manifest(s)
of, or damage to the Carrier’s pallets, containers, (f) Provide the load control unit with Special Load
nets, straps, tie-down rings and other material in the Notification.
custody of the Handling Company. Notify the Carrier (g) When applicable return copy of air waybill to
immediately of any damage to or loss of such items. shipper, endorsed with flight details.
5.4.2 5.4.2 (a) Notify consignee or agent of arrival of shipments
5.2 5.2 Customs Control (b) Make available cargo documents to consignee or
5.2.1 5.2.1 Prepare Customs documentation for: agent.
(a) Inbound cargo 5.4.3 5.4.3 (a) Provide
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(b) Outbound cargo or
(c) Transfer cargo (b) Arrange for
5.2.2 5.2.2 Obtain Customs clearance for: (1) collection of “Charges Collect” as shown on the
(a) Inbound cargo air waybill
(b) Outbound cargo (2) collection of other charges and fees as shown on
(c) Transfer cargo the air waybill
5.2.3 5.2.3 Place cargo under Customs control for: (3) credit to consignees or agents
(a) Inbound cargo
(b) Outbound cargo 5.5 5.5 Physical Handling Outbound / Inbound
(c) Transfer cargo 5.5.1 5.5.1 Accept cargo, ensuring that
5.2.4 5.2.4 Present to Customs, cargo for physical examination. (a) machine-readable cargo labels are affixed and
5.3 5.3 Irregularities Handling processed
5.3.1 5.3.1 Take immediate action in respect of irregularities, (b) manual labels are affixed and processed
damage or mishandling of dangerous goods and other (c) shipments are “ready for carriage”
special shipments. (d) the weight and volume of the shipments are
5.3.2 5.3.2 Report to the Carrier any irregularities discovered in checked
cargo handling (e) the regulations for the carriage of special cargo,
5.3.3 5.3.3 Handle lost, found and damaged cargo particularly the IATA Dangerous Goods Regulations
5.3.4 5.3.4 (a) Notify the Carrier of complaints and claims (DGR), IATA Live Animals Regulations (LAR), and
(b) Process claims. others have been complied with.
5.3.5 5.3.5 Take action when consignee refuses acceptance and 5.5.2 5.5.2 Tally and assemble for dispatch cargo for the Carrier’s
payment. flights
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5.5.3 5.5.3 Prepare 5.7.4 5.7.4 Pickup outgoing mail from Postal Facility
(a) bulk cargo (a) on airport
(b) ULD’S (b) off airport
for delivery onto flights. 5.7.5 5.7.5 Check outgoing mail from postal authorities against
5.5.4 5.5.4 Establish the weight of mail documents. Give receipt of acceptance of mail
(a) bulk cargo to postal authorities.
(b) built-up ULD’S 5.7.6 5.7.6 Handle and check transfer mail against accompanying
and provide the load control unit with deadload mail documents.
weights. 5.7.7 5.7.7 (a) Prepare
5.5.5 5.5.5 (a) Offload bulk cargo from vehicles or
(b) Check incoming cargo against air waybills and (b) Arrange for
manifests. (1) bulk mail
(c) Break down ULD’S (2) ULD’S
5.5.6 5.5.6 Release cargo to the consignee or agent for delivery onto flights.
5.7.8 5.7.8 Establish the weight of
5.6 5.6 Transfer / Transit Cargo (a) Bulk mail
5.6.1 5.6.1 Identify transfer/transit cargo. (b) built-up ULD’S
5.6.2 5.6.2 Prepare transfer manifests for cargo to be transported and provide the load control unit with deadload
SGHA 2004
by another carrier. weights.
5.6.3 5.6.3 (a) Provide 5.7.9 5.7.9 Distribute incoming and/or outgoing post office mail
or documents
(b) Arrange for 5.7.10 5.7.10 Handle lost, found and damaged mail and report all
transport to the receiving carrier’s warehouse irregularities to the Carrier and postal authorities.
under cover of Transfer Manifest 5.7.11 5.7.11 Maintain a file on all mail including irregularities for a
(1) on airport, period of time to be specified in Annex B
(2) off airport
5.6.4 5.6.4 Accept/prepare SECTION 6
(a) transfer cargo SUPPORT SERVICES
(b) transit cargo
for onward carriage. 6.1 6.1 Accommodation
6.1.1 6.1.1 Provide facilities for the Carrier’s representative(s).
5.7 5.7 Post Office Mail (a) office space
5.7.1 5.7.1 Check incoming mail against Post Office mail (b) storage space
documents. (c) other facilities
5.7.2 5.7.2 In case of missing documentation, issue substitutes 6.2 6.2 Automation / Computer Systems
5.7.3 5.7.3 Deliver inbound mail to 6.2.1 6.2.1 (a) Provide
(a) on airport postal facility or
(b) off airport postal facility (b) Arrange for
together with Post Office mail documents, against and
receipt from postal authorities.
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(c) operate 6.3.5 6.3.5 Handle lost, found and damaged ULDs and notify the
equipment to enable access to Carrier of such irregularities.
(1) Carrier’s system
(2) Handling Company’s system 6.4 6.4 Fuel Farm (Depot)
(3) other system 6.4.1 6.4.1 Liaise with fuel farm suppliers.
6.2.2 6.2.2 Access the following functions in 6.4.2 6.4.2 (a) Inspect the Carrier’s fuel farm product deliveries for
(a) Carrier’s system contamination, prior to storage. Notify the Carrier
(b) Handling Company’s system of results.
(c) other system (b) Inspect fuel farm storage and/or appliances. Notify
for the Carrier of results.
(1) training programmes
(2) passenger reservations and sales 6.5 6.5 Ramp Fuelling / Defuelling Operations
(3) passenger service 6.5.1 6.5.1 Liaise with ramp fuel suppliers.
(4) baggage reconciliation 6.5.2 6.5.2 Inspect fuel vehicles and/or appliances for
(5) baggage tracing contamination.
(6) operation, weight and balance and load control 6.5.3 6.5.3 Supervise fuelling/defuelling operations.
(7) cargo reservations and sales 6.5.4 6.5.4 Prepare aircraft for fueling/defueling.
(8) cargo handling 6.5.5 6.5.5 Drain water from aircraft fuel tanks. Perform water
SGHA 2004
(9) maintenance detection checks.
(10) other functions 6.5.6 6.5.6 (a) Provide
or
6.3 6.3 Unit Load Device (ULD) Control (b) Arrange for
6.3.1 6.3.1 (a) Provide approved fuelling/defuelling equipment.
or 6.5.7 6.5.7 Fuel/defuel aircraft with quantities of products
(b) Arrange for requested by the Carrier’s designated representative
storage space for ULDs 6.5.8 6.5.8 Check and verify the delivered fuel quantity
(1) passenger ULDs 6.5.9 6.5.9 Deliver the completed fuel order to the Carrier’s
(2) cargo ULDs designated representative.
6.3.2 6.3.2 Take action to prevent damage, theft or unauthorised 6.5.10 6.5.10 Maintain records of all fuelling/defuelling operations
use of the Carrier’s ULDs in the custody of the
Handling Company. Notify the Carrier immediately of 8.2 6.6 Replenishing of Oils and Fluids
any damage or loss. 8.2.1 6.6.1 Liaise with suppliers.
6.3.3 6.3.3 (a) Take physical inventory of ULD stock and maintain 8.2.3 6.6.2 (a) Perform
records. or
(b) Compile and despatch ULD control messages (b) Supervise
6.3.4 6.3.4 Prepare ULD exchange control documentation for replenishing operations
all transfers of ULDs and obtain signature(s) of the 8.2.3 6.6.3 (a) Provide
transferring and receiving carrier(s) or approved third or
parties and distribute copies. (b) Arrange for
and
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(c) operate (1) screening of checked baggage.

special replenishing equipment. (2) screening of transfer baggage.
(3) screening of mishandled baggage.
6.6 6.7 Surface Transport (4) physical examination of checked, transfer and
6.6.1 6.7.1 (a) Provide mishandled baggage
or (5) identification of security cleared baggage.
the transport of or
(1) passengers (b) Arrange for
(2) baggage (1) screening of passengers.
(3) cargo and/or mail (2) screening of cabin/unchecked baggage.
(4) empty ULDs (3) physical examination of passengers and cabin/
(5) others unchecked baggage
between 7.1.4 7.1.4 (a) Provide
(a) airport and town terminal or
(b) airport and other agreed points (b) Arrange for
(c) separate terminals at the same airport (1) identification of passengers prior to boarding.
6.6.2 6.7.2 Make all necessary arrangements for special transport (2) reconciliation of boarded passengers with their
SGHA 2004
within the limit of local possibilities. baggage.
(3) positive baggage identification by passengers
6.7 6.8 Catering Services - Liaison and Administration (4) offloading of baggage for passengers who fail to
6.7.1 6.8.1 Liaise with the Carrier’s catering supplier. board the aircraft.
6.7.2 6.8.2 Handle requisitions made by the Carrier’s authorised
representative. 7.2 7.2 Cargo and Post Office Mail
7.2.1 7.2.1 (a) Provide
SECTION 7 or
SECURITY (b) Arrange for
(1) control of access to the cargo facilities.
7.1 7.1 Passenger and Baggage Screening and (2) screening of cargo and/or mail.
Reconciliation (3) physical examination of cargo.
7.1.1 7.1.1 (a) Provide (4) holding of cargo and/or mail for variable periods.
or (5) secure storage of cargo and/or mail.
(b) Arrange for (6) decompression / pressure chamber
(1) matching of passengers against established
profiles 7.3 7.3 Catering
(2) security questioning 7.3.1 7.3.1 (a) Provide
7.1.2 7.1.2 (a) Provide or
or (b) Arrange for
(b) Arrange for (1) control of access to the catering unit.
(2) security supervision during food preparation.
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(3) security check of catering uplifts. 8.1.1 8.1.1 Maintain the Carrier’s technical manuals, handbooks,
(4) sealing of food and/or bar trolleys/containers. catalogues, etc.
(5) physical examination of catering vehicles prior to 8.1.2 8.1.2 Perform line inspection
loading. 8.1.3 8.1.3 Enter in the aircraft log and sign for the performance of
line inspection
7.4 7.4 Aircraft 8.1.4 8.1.4 Enter remarks in aircraft log regarding defects
7.4.1 7.4.1 (a) Provide observed during the inspection.
or 8.1.5 8.1.5 Sign Air Worthiness Release (AWR)
(b) Arrange for 8.1.6 Perform
control of access to (a) pre-departure inspection
(1) aircraft. (b) ice-check
(2) designated areas. immediately before aircraft departure.
7.4.2 7.4.2 (a) Provide 8.1.7 Provide personnel to assist the flight crew or ground
or staff in the performance of the inspection.
(b) Arrange for
(1) search of aircraft. 8.3 8.2 Non-routine Services
(2) guarding of aircraft. 8.3.1 8.2.1 Rectify defects entered in the aircraft log as reported
(3) guarding of designated areas. by the crew or revealed during the inspection,
SGHA 2004
(4) security of baggage in the baggage make-up area. to the extent requested by the Carrier.
(5) sealing of aircraft. However, major repairs must be separately agreed
7.4.3 7.4.3 (a) Provide upon between the Parties.
or 8.3.2 8.2.2 Enter in aircraft log and sign for the action taken.
(b) Arrange for 8.2.3 8.2.3 Report technical irregularities and actions taken to the
security personnel Carrier’s maintenance base.
(1) to safeguard all Loads during the transport between 8.3.4 8.2.4 (a) Provide
aircraft and designated locations or
(2) during offloading and loading of aircraft. (b) Arrange for
engineering facilities, tools and special equipment
7.5 7.5 Additional Security Services to the extent available.
7.5.1 7.5.1 (a) Provide 8.3.5 8.2.5 Move aircraft under its own power
or
(b) Arrange for 8.4 8.3 Material Handling
additional security services 8.4.1 8.3.1 (a) Obtain Customs clearance for
(b) Administer
SECTION 8 the Carrier’s spare parts, power plant and/or
AIRCRAFT MAINTENANCE equipment.
8.4.2 8.3.2 Provide periodic inspection of the Carrier’s spare parts
8.1 8.1 Routine Services and/or spare power plant.
8.4.3 8.3.3 Provide suitable storage space for the Carrier’s spare
parts and/or equipment.
2008 2008
114 | SGHA 2004 SGHA 2004 | 115

2004 Annex A Annex B 2004
8.4.4 8.3.4 Provide suitable storage space for the Carrier’s spare Annex B - Location(s),
power plant.
Agreed Services and Charges
8.5.1 8.4.1 (a) Provide To the Standard Ground Handling Agreement (SGHA) of
or January 2004
(b) Arrange for
(1) parking space.
(2) hangar space. between:...................................................................................
having its principal office at:.....................................................
and hereinafter referred to as 'the Carrier'
Signed the……………………………….......................................
at................................................................................................. and:..........................................................................................
for and on behalf of..................................................................... having its principal office at:.....................................................
by................................................................................................ and hereinafter referred to as 'the Handling Company'
Signed the………………………………….................................... effective from:...........................................................................

at ................................................................................................ This Annex B for the location(s):...............................................
SGHA 2004
for and on behalf of ……………………....................................... is valid from:.............................................................................
by................................................................................................ and
replaces:...............................................................................
PARAGRAPH 1.
HANDLING SERVICES AND CHARGES
1.1 1.1 For a single ground handling consisting of the arrival and
the subsequent departure at agreed timings of the same
aircraft, the Handling Company shall.
1.1.1 1.1.1 Section(s) .............. price .......... per (aircraft type, etc.).
1.1.2 1.1.2 Section(s)............... price ...........per................................
The number of these clauses can be extended as far
as necessary.
commercial purposes will be charged at ..% of the above
rates, provided that a physical change of load is not
involved.
1.3 1.3 Handling in case of return to ramp will not be charged
2008 2008
116 | SGHA 2004 SGHA 2004 | 117

2004 Annex A Annex B 2004
extra, provided that a physical change of load is not PARAGRAPH 6.

involved. TRANSFER OF SERVICES
1.4 1.4 Handling in case of return to ramp involving a physical
change of load will be charged as for handling in case of 6.1 6.1 In accordance with Sub-Article 3.1 of the Main Agreement,
technical landing in accordance with Sub-Paragraph 1.2 the Handling Company subcontracts the services ofAnnexA
of this Annex. Section(s)...............to..............................................
PARAGRAPH 2. necessary.
PARAGRAPH 7.
2.1 2.1 All services not included in Paragraph 1 of this Annex will SETTLEMENT
PARAGRAPH 3. settlement of account shall be effected ..........................
DISBURSEMENTS
PARAGRAPH 8.
3.1 3.1 Any disbursements made by the Handling Company on SUPERVISION AND ADMINISTRATION
behalf of the Carrier will be reimbursed by the Carrier at
SGHA 2004
cost price plus an accounting surcharge of ... %. 8.1
8.1 The services of Annex A, Section 1, Sub-Section 1.3
covered by Sub-Paragraph 1.1 of this Annex B, refer only
PARAGRAPH 4. to the following services of Annex A which are performed
LIMIT OF LIABILITY for the Carrier by other organisation(s) under cover of
separate agreement(s):
4.1
4.1 The limit of liability referred to in Sub-Article 8.5 of the Section (s),..............................................................
Main Agreement shall be as follows: Section (s)...............................................................
Aircraft Type Limit ( per incident)
........................ ..................................... PARAGRAPH 9.
........................ ..................................... NOTIFICATION
........................ .....................................
10.1 9.1 In accordance Sub-article 11.3 of the Main Agreement,
PARAGRAPH 5. any notice or communication to be given hereunder shall
AREA OF RESPONSIBILITY be addressed to the respective parties as follows:
5.1 5.1 The area of responsibility as mentioned in Sub-Sections

4.3 and 4.6 of Annex A is ................................................
2008 2008
118 | SGHA 2004 SGHA 2004 | 119

To Carrier: Signed the………………………...............................................

Carrier at..............................................................................................
Street for and on behalf of..................................................................
by.............................................................................................
City, Country
Telephone Signed the…………………………...........................................
Fax: at .............................................................................................
E-mail: for and on behalf of ………………...........................................
Attn: by.............................................................................................
Street
City, Country
Telephone
Fax:
E-mail:
SGHA 2004
Attn:
PARAGRAPH 10.
GOVERNING LAW
NEW 10.1 Governing law and courts as per Article 9.1 of the Main
Agreement
Governing Law.
This agreement shall be governed by and interpreted in

accordance with the laws of............................................
Courts for the resolution of disputes:

The Courts of...................... ............................................
2008 2008
120 | SGHA 2004 SGHA 2004 | 121
ANNEX B - LOCATION(S), AGREED 1.1.1 1.1.1 Section(s)............. price ............ per (aircraft type, etc.).
SERVICES AND CHARGES 1.1.2 1.1.2 Section(s)............. price ............ per................................
(SIMPLIFIED PROCEDURE) necessary
commercial purposes will be charged at ..% of the above
to the Standard Ground Handling Agreement (SGHA) of
rates, provided that a physical change of load is not
January 2004
involved.
between:................................................................................... 1.3 1.3 Handling in case of return to ramp will not be charged
having its principal office at:..................................................... extra, provided that a physical change of load is not
involved.
and hereinafter referred to as 'the Carrier'
1.4 1.4 Handling in case of return to ramp involving a physical
and:........................................................................................... change of load will be charged as for handling in case of
having its principal office at:..................................................... technical landing in accordance with Sub-Paragraph 1.2
of this Annex.
and hereinafter referred to as 'the Handling Company'
effective from:........................................................................... PARAGRAPH 2.
This Annex B for the location(s):............................................... ADDITIONAL SERVICES AND CHARGES
SGHA 2004
is valid from:.............................................................................
and replaces:............................................................................. 2.1 2.1 All services not included in Paragraph 1 of this Annex will
PREAMBLE: PARAGRAPH 3.
DISBURSEMENTS
This Annex B is prepared in accordance with the simplified
procedure whereby the Parties agree that the terms of the 3.1 3.1 Any disbursements made by the Handling Company on
Main Agreement and Annex A of the SGHA of January 2004 behalf of the Carrier will be reimbursed by the Carrier at
as published by the International Air Transport Association cost price plus an accounting surcharge of... %.
shall apply as if such terms were repeated here in full. By
signing this Annex B, the Parties confirm that they are familiar PARAGRAPH 4.
with the aforementioned Main Agreement and Annex A. LIMIT OF LIABILITY
PARAGRAPH 1. 4.1 4.1 The limit of liability referred to in Sub-Article 8.5 of the
HANDLING SERVICES AND CHARGES Main Agreement shall be as follows:
Aircraft Type Limit ( per incident)
1.1 1.1 For a single ground handling consisting of the arrival .............................. ....................................
and the subsequent departure at agreed timings of the .............................. .....................................
same aircraft, the Handling Company shall provide the .............................. .....................................
2008 2008
122 | SGHA 2004 SGHA 2004 | 123
PARAGRAPH 5. Carrier
AREA OF RESPONSIBILITY Street
City, Country
5.1 5.1 The area of responsibility as mentioned in Sub-Sections Telephone
4.3 and 4.6 of Annex A is ................................................. Fax:
E-mail:
PARAGRAPH 6. Attn:
TRANSFER OF SERVICES
6.1 6.1 In accordance with Sub-Article 3.1 of the Main Agreement,
Street
the Handling Company subcontracts the services of Annex
City, Country
A Section(s) ........................... to ................................
Telephone
Fax:
necessary.
E-mail:
Attn:
PARAGRAPH 7.
SETTLEMENT
PARAGRAPH 10.
SGHA 2004
GOVERNING LAW
settlement of account shall be effected .......................
10.1 Governing law and courts as per Article 9.1 of the Main
Agreement
PARAGRAPH 8. Governing Law.
SUPERVISION AND ADMINISTRATION This agreement shall be governed by and interpreted in
accordance with the laws of:...........................................
8.1 8.1 The services of Annex A, Section 2, Sub-Section 2.1, Courts for the resolution of disputes:
covered by Sub-Paragraph 1.1 of this Annex B, refer The Courts of: ……………………………..........................
only to the following services of Annex A which are
performed for the Carrier by other organisation(s) under
cover of separate agreement(s): Signed the……………………..................................................
Section (s)........................................................................ at..............................................................................................
Section (s) ....................................................................... for and on behalf of..................................................................
by.............................................................................................
PARAGRAPH 9.
NOTIFICATION Signed the………...………….…...............................................
at .............................................................................................
10.1 9.1 In accordance Sub-article 11.3 of the Main Agreement, for and on behalf of ……....…..................................................
any notice or communication to be given hereunder shall by.............................................................................................
be addressed to the respective parties as follows:
To Carrier:
2008 2008
124 | SGHA 2004 SGHA 2004 | 125
Calendar Calendar
Calendar 2009 Calendar 2010
January February March January February March

Mon 5 12 19 26 Mon 2 9 16 23 Mon 2 9 16 23 30 Mon 4 11 18 25 Mon 1 8 15 22 Mon 1 8 15 22 29
Tue 6 13 20 27 Tue 3 10 17 24 Tue 3 10 17 24 31 Tue 5 12 19 26 Tue 2 9 16 23 Tue 2 9 16 23 30
Wed 7 14 21 28 Wed 4 11 18 25 Wed 4 11 18 25 Wed 6 13 20 27 Wed 3 10 17 24 Wed 3 10 17 24 31
Thur 1 8 15 22 29 Thur 5 12 19 26 Thur 5 12 19 26 Thur 7 14 21 28 Thur 4 11 18 25 Thur 4 11 18 25
Fri 2 9 16 23 30 Fri 6 13 20 27 Fri 6 13 20 27 Fri 1 8 15 22 29 Fri 5 12 19 26 Fri 5 12 19 26
Sat 3 10 17 24 31 Sat 7 14 21 28 Sat 7 14 21 28 Sat 2 9 16 23 30 Sat 6 13 20 27 Sat 6 13 20 27
Sun 4 11 18 25 Sun 1 8 15 22 Sun 1 8 15 22 29 Sun 3 10 17 24 31 Sun 7 14 21 28 Sun 7 14 21 28
April May June April May June

Mon 6 13 20 27 Mon 4 11 18 25 Mon 1 8 15 22 29 Mon 5 12 19 26 Mon 3 10 17 24 31 Mon 7 14 21 28
Tue 7 14 21 28 Tue 5 12 19 26 Tue 2 9 16 23 30 Tue 6 13 20 27 Tue 4 11 18 25 Tue 1 8 15 22 29
Wed 1 8 15 22 29 Wed 6 13 20 27 Wed 3 10 17 24 Wed 7 14 21 28 Wed 5 12 19 26 Wed 2 9 16 23 30
Thur 2 9 16 23 30 Thur 7 14 21 28 Thur 4 11 18 25 Thur 1 8 15 22 29 Thur 6 13 20 27 Thur 3 10 17 24
Fri 3 10 17 24 Fri 1 8 15 22 29 Fri 5 12 19 26 Fri 2 9 16 23 30 Fri 7 14 21 28 Fri 4 11 18 25
Sat 4 11 18 25 Sat 2 9 16 23 30 Sat 6 13 20 27 Sat 3 10 17 24 Sat 1 8 15 22 29 Sat 5 12 19 26
Sun 5 12 19 26 Sun 3 10 17 24 31 Sun 7 14 21 28 Sun 4 11 18 25 Sun 2 9 16 23 30 Sun 6 13 20 27
July August September July August September

Mon 6 13 20 27 Mon 3 10 17 24 31 Mon 7 14 21 28 Mon 5 12 19 26 Mon 2 9 16 23 30 Mon 6 13 20 27
Tue 7 14 21 28 Tue 4 11 18 25 Tue 1 8 15 22 29 Tue 6 13 20 27 Tue 3 10 17 24 31 Tue 7 14 21 28
Wed 1 8 15 22 29 Wed 5 12 19 26 Wed 2 9 16 23 30 Wed 7 14 21 28 Wed 4 11 18 25 Wed 1 8 15 22 29
Thur 2 9 16 23 30 Thur 6 13 20 27 Thur 3 10 17 24 Thur 1 8 15 22 29 Thur 5 12 19 26 Thur 2 9 16 23 30
Fri 3 10 17 24 31 Fri 7 14 21 28 Fri 4 11 18 25 Fri 2 9 16 23 30 Fri 6 13 20 27 Fri 3 10 17 24
Tools
Sat 4 11 18 25 Sat 1 8 15 22 29 Sat 5 12 19 26 Sat 3 10 17 24 31 Sat 7 14 21 28 Sat 4 11 18 25
Sun 5 12 19 26 Sun 2 9 16 23 30 Sun 6 13 20 27 Sun 4 11 18 25 Sun 1 8 15 22 29 Sun 5 12 19 26
October November December October November December

Mon 5 12 19 26 Mon 2 9 16 23 30 Mon 7 14 21 28 Mon 4 11 18 25 Mon 1 8 15 22 29 Mon 6 13 20 27
Tue 6 13 20 27 Tue 3 10 17 24 Tue 1 8 15 22 29 Tue 5 12 19 26 Tue 2 9 16 23 30 Tue 7 14 21 28
Wed 7 14 21 28 Wed 4 11 18 25 Wed 2 9 16 23 30 Wed 6 13 20 27 Wed 3 10 17 24 Wed 1 8 15 22 29
Thur 1 8 15 22 29 Thur 5 12 19 26 Thur 3 10 17 24 31 Thur 7 14 21 28 Thur 4 11 18 25 Thur 2 9 16 23 30
Fri 2 9 16 23 30 Fri 6 13 20 27 Fri 4 11 18 25 Fri 1 8 15 22 29 Fri 5 12 19 26 Fri 3 10 17 24 31
Sat 3 10 17 24 31 Sat 7 14 21 28 Sat 5 12 19 26 Sat 2 9 16 23 30 Sat 6 13 20 27 Sat 4 11 18 25
Sun 4 11 18 25 Sun 1 8 15 22 29 Sun 6 13 20 27 Sun 3 10 17 24 31 Sun 7 14 21 28 Sun 5 12 19 26
126 | Tools Tools | 127

Calendar Calendar
Calendar 2011 Calendar 2012
January February March January February March

Mon 3 10 17 24 31 Mon 7 14 21 28 Mon 7 14 21 28 Mon 2 9 16 23 30 Mon 6 13 20 27 Mon 5 12 19 26
Tue 4 11 18 25 Tue 1 8 15 22 Tue 1 8 15 22 29 Tue 3 10 17 24 31 Tue 7 14 21 28 Tue 6 13 20 27
Wed 5 12 19 26 Wed 2 9 16 23 Wed 2 9 16 23 30 Wed 4 11 18 25 Wed 1 8 15 22 29 Wed 7 14 21 28
Thur 6 13 20 27 Thur 3 10 17 24 Thur 3 10 17 24 31 Thur 5 12 19 26 Thur 2 9 16 23 Thur 1 8 15 22 29
Fri 7 14 21 28 Fri 4 11 18 25 Fri 4 11 18 25 Fri 6 13 20 27 Fri 3 10 17 24 Fri 2 9 16 23 30
Sat 1 8 15 22 29 Sat 5 12 19 26 Sat 5 12 19 26 Sat 7 14 21 28 Sat 4 11 18 25 Sat 3 10 17 24 31
Sun 2 9 16 23 30 Sun 6 13 20 27 Sun 6 13 20 27 Sun 1 8 15 22 29 Sun 5 12 19 26 Sun 4 11 18 25
April May June April May June

Mon 4 11 18 25 Mon 2 9 16 23 30 Mon 6 13 20 27 Mon 2 9 16 23 30 Mon 7 14 21 28 Mon 4 11 18 25
Tue 5 12 19 26 Tue 3 10 17 24 31 Tue 7 14 21 28 Tue 3 10 17 24 Tue 1 8 15 22 29 Tue 5 12 19 26
Wed 6 13 20 27 Wed 4 11 18 25 Wed 1 8 15 22 29 Wed 4 11 18 25 Wed 2 9 16 23 30 Wed 6 13 20 27
Thur 7 14 21 28 Thur 5 12 19 26 Thur 2 9 16 23 30 Thur 5 12 19 26 Thur 3 10 17 24 31 Thur 7 14 21 28
Fri 1 8 15 22 29 Fri 6 13 20 27 Fri 3 10 17 24 Fri 6 13 20 27 Fri 4 11 18 25 Fri 1 8 15 22 29
Sun 3 10 17 24 Sun 1 8 15 22 29 Sun 5 12 19 26 Sun 1 8 15 22 29 Sun 6 13 20 27 Sun 3 10 17 24
July August September July August September

Mon 4 11 18 25 Mon 1 8 15 22 29 Mon 5 12 19 26 Mon 2 9 16 23 30 Mon 6 13 20 27 Mon 3 10 17 24
Tue 5 12 19 26 Tue 2 9 16 23 30 Tue 6 13 20 27 Tue 3 10 17 24 31 Tue 7 14 21 28 Tue 4 11 18 25
Wed 6 13 20 27 Wed 3 10 17 24 31 Wed 7 14 21 28 Wed 4 11 18 25 Wed 1 8 15 22 29 Wed 5 12 19 26
Fri 1 8 15 22 29 Fri 5 12 19 26 Fri 2 9 16 23 30 Fri 6 13 20 27 Fri 3 10 17 24 31 Fri 7 14 21 28
Tools
Sun 3 10 17 24 31 Sun 7 14 21 28 Sun 4 11 18 25 Sun 1 8 15 22 29 Sun 5 12 19 26 Sun 2 9 16 23 30
October November December October November December

Mon 3 10 17 24 31 Mon 7 14 21 28 Mon 5 12 19 26 Mon 1 8 15 22 29 Mon 5 12 19 26 Mon 3 10 17 24 31
Tue 4 11 18 25 Tue 1 8 15 22 29 Tue 6 13 20 27 Tue 2 9 16 23 30 Tue 6 13 20 27 Tue 4 11 18 25
Wed 5 12 19 26 Wed 2 9 16 23 30 Wed 7 14 21 28 Wed 3 10 17 24 31 Wed 7 14 21 28 Wed 5 12 19 26
Fri 7 14 21 28 Fri 4 11 18 25 Fri 2 9 16 23 30 Fri 5 12 19 26 Fri 2 9 16 23 30 Fri 7 14 21 28
Sat 1 8 15 22 29 Sat 5 12 19 26 Sat 3 10 17 24 31 Sat 6 13 20 27 Sat 3 10 17 24 Sat 1 8 15 22 29
Sun 2 9 16 23 30 Sun 6 13 20 27 Sun 4 11 18 25 Sun 7 14 21 28 Sun 4 11 18 25 Sun 2 9 16 23 30

Notes Notes
NOTES NOTES
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SGHA 2008/2004

AHS Service is our business

AHS Services Overview Table 04

IATA Standard Ground Handling Agreement 2008 07

IATA Standard Ground Handling Agreement 2004 69

Calendar 2009-2012 126

Dear friends, partners & customers,

= Services to be arranged on request

 | AHS Profile AHS Profile | 

 | AHS Profile SGHA 2008 | 

DISCLAIMER IATA STANDARD GROUND HANDLING AGREEMENT (SGHA)

To assist readers, we have provided cross-reference between the two Between:

DEFINITIONS AND TERMINOLOGY

ARTICLE 1 PROVISION OF SERVICES

 | SGHA 2008 SGHA 2008 | 

10 | SGHA 2008 SGHA 2008 | 11

TURNROUND FLIGHT is an aircraft terminating a flight and subsequently

1.2 Documents for Ground Handling

1.3 Scheduled Flights

Article 3 4.3 Such assistance, when performed by the Carrier’s

Article 8 NEW PROVIDED ALSO THAT where any of the services

SECTION 1 on behalf of the Carrier in voices, supply orders,

(b) negotiate 2. persons with reduced mobility (PRMs).

2.4 2.4 Remote/Off Airport Services (b) built - up ULDs

NEW (c) Operate (b) Arrange for

(c) Operate 1. upper surface

or all messages in connection with the services per-

(b) Request 4.7 4.7 FLIGHT OPERATIONS - Post-flight Activities

4. Mail. (a) lnbound cargo

(b) Arrange for 5.6.3 5.6.3 (a) Provide

6.5 6.5 Ramp Fueling/Defueling Operations SECTION 7

(b) arrange for 2. during offloading and loading of aircraft.

7.3 7.3 Catering SECTION 8

8.2 8.3 Non-routine Services IATA STANDARD GROUND HANDLING AGREEMENT

8.4 8.5 Parking and Hangar Space

commercial purposes will be charged at ..% of the above PARAGRAPH 6.

1.1 1.1 For a single ground handling consisting of the arrival

Aircraft Type Limit ( per incident) PARAGRAPH 9.

NEW 11.2 In accordance with Article 9 of the Main Agreement,

IATA STANDARD GROUND HANDLING AGREEMENT (SGHA) DEFINITIONS AND TERMINOLOGY

70 | SGHA 2004 SGHA 2004 | 71

1.3 1.3 Scheduled Flights

1.4 1.4 Extra Flights Article 2

this Agreement, except in such special cases as shall be Handling Company.

in writing to the Carrier not less than sixty days prior

11.10 11.10 In the event of the Agreement or part thereof being

ANNEX A - GROUND HANDLING SERVICES SECTION 3

86 | SGHA 2004 SGHA 2004 | 87

88 | SGHA 2004 SGHA 2004 | 89

90 | SGHA 2004 SGHA 2004 | 91

92 | SGHA 2004 SGHA 2004 | 93

94 | SGHA 2004 SGHA 2004 | 95

3.4 3.4 Cooling and Heating or

96 | SGHA 2004 SGHA 2004 | 97

98 | SGHA 2004 SGHA 2004 | 99

100 | SGHA 2004 SGHA 2004 | 101

102 | SGHA 2004 SGHA 2004 | 103

4.5 4.5 Flight Operations - Flight Preparation at a or

104 | SGHA 2004 SGHA 2004 | 105

| AHS Profile AHS Profile |

| AHS Profile SGHA 2008 |

| SGHA 2008 SGHA 2008 |

To Carrier: Signed the………………………...............................................