Under Milkwood - Task 8

1. Production Acceptance Department

Position Tasks Skills

Executive sponsor (application Ensure ongoing support and Coordinate all operations related
manager) cooperation between outside support, performance reports,
infrastructure departments and review requirements, and manage
the application development BTOPP.
department.
Process owner Ensure ongoing activities of In depth knowledge of business
operating and supporting of processes engineered, operations,
new production applications policies, procedures, technology,
interacts with programmers and resolve issues, good
maintains the system. communication skills, and
commitment to project.
Executive support Ensures policies, decisions Sales, negotiation, presentation,
about designs of processes are customer service, time
backed up and brought down management, team building,
from higher levels of solving problems and training.
management.
System tester Reports to developers to show Analytical and logical thinking,
function and performance of prepare test plans, manage testing
new system integration. function, record test outcomes
and system acceptance testing
skills.
Integration tester Reports to developers and Strong communication &
designer to verify functional, interpersonal skills, lead
performance and reliability simultaneous projects, R & S,
requirements on designs for maintenance test, integration,
new system. POIC (plan, organize, integration &
control).
Stress tester Measures capacity and Able to measure and record
performance of the system. performance outputs for the
capacity of systems.
System administrator Ensures backup, loading, Have technical knowledge of OS’s
unloading, recovery are and applications, hardware &
completed daily. software, troubleshooting, security
awareness (firewalls, intrusion
detection systems).
Database administrator Responsible for the design, Strong organizational, logical &
implementation, maintenance analytical skills, strong written &
and report of the database of verbal communication skills and
the new system. willing to pursue education
throughout career.
Technical support personnel Provides a range of services to Strong written and verbal
assist with the troubleshooting communication skills, effective
 and resolution of issues with troubleshooting skills, teamwork,
technology such as the quality customer service skills,
integrated system and software managing escalations, time
related to. management and stress
management. Good knowledge of
OS systems, computer systems
and technology changes.
Helpdesk receptionist Anticipated calls during start Strong written and verbal
up, assists and provides communication skills, effective
information, troubleshoots and troubleshooting skills, teamwork,
customer support with related quality customer service skills,
problems towards the system. managing escalations, time
management and stress
management.
Customers Functional or geographic, Assessing skills, analyzing skills and
provides feedback from testing, decision making skills.
customer acceptance form
(user feedback).

2. Network Storage Department

Position Tasks Skills

Network manager Oversee networking Supervising all technical staff.
configurations and operations,
ensures the continuity of the
network.
Network administrator Maintain network congestions Administration and support,
and performance. monitor performance on
network usage.
System administrator Ensures backup, loading, Have technical knowledge of
unloading, recovery are OS’s and applications, hardware
completed daily. & software, troubleshooting,
security awareness (firewalls,
intrusion detection systems).
Database administrator Responsible for the design, Strong organizational, logical &
implementation, maintenance analytical skills, strong written &
and report of the database of verbal communication skills and
the new system. willing to pursue education
throughout career.
Network architect Plan out network structure Designing, testing plans to meet
requirements
Network technician Resolutions of network Plan preventative measures and
disruptions and congestion. maintenance.
Network security officer Maintains user accounts, Implement security measures,
passwords, data files, security, knowledge of servers, hardware
and intrusions detections. and software, backup and
recovery procedures.
 3. Guidelines for backing up hard disks on PCs for Under Milkwood

400 computers
Server farms (3 locations)

 Decide what to backup

o User account data files such as documents, emails, programs
o Create an image of disk
o Backup system files, windows system files, registry.
 Choose backup location
o On a separate partition
o On local servers (either in Sydney, Los Angeles or London)
o On virtual server network RAID hard drives
 Burning CD/DVDs for backup
o For less important data recovery options, quick methods are to use CD/DVD
burning for backups.
 Create user and admin profiles
o Run synchronized backup software which allows selection of user, date/time and
location of backed up files to destination.
o Profiles give a customized backup and restores tasks created.
 Run the backup
o Copying partitions (imaging) using partitioning software by sector-to-sector hard
drive partitioning.
o Use the automatic backup software to sync to user or admin profiles at allocated
times and destination, all backup should be duplicated on local servers.
o System and database administrators to man data backup and recovery.
 Recover from a disaster
o Images should be created on the local servers; crashed PCs are isolated and
reimaged to retrieve original profiles and data.
o Either that use a standard bootable backup recovery disk to reinstall and restore
system settings and configurations.