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A Project Report On: Waterfall Model of Customer Relationship Management (CRM) To Improve Academic Information Systems

1. The document proposes using the waterfall model of software development to develop a customer relationship management (CRM) system to improve an academic information system. 2. The waterfall model involves 5 sequential phases: requirements analysis, design, implementation, testing, and maintenance. This model would be used to systematically gather requirements, design, code, test, and maintain the proposed CRM system. 3. The first phase would identify key user requirements like managing customer feedback and generating management reports. Subsequent phases would translate these requirements into a system design, then develop, test, and implement the system before operational use and maintenance.

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196 views5 pages

A Project Report On: Waterfall Model of Customer Relationship Management (CRM) To Improve Academic Information Systems

1. The document proposes using the waterfall model of software development to develop a customer relationship management (CRM) system to improve an academic information system. 2. The waterfall model involves 5 sequential phases: requirements analysis, design, implementation, testing, and maintenance. This model would be used to systematically gather requirements, design, code, test, and maintain the proposed CRM system. 3. The first phase would identify key user requirements like managing customer feedback and generating management reports. Subsequent phases would translate these requirements into a system design, then develop, test, and implement the system before operational use and maintenance.

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A Project Report On

Waterfall Model Of Customer Relationship Management


(CRM) To Improve Academic Information Systems
______________________________________________________

Submitted in partial fulfillment of the requirement for the award of

POST GRADUATE DIPLOMA IN MANAGEMENT


From
NARAYANA BUSINESS SCHOOL, AHMEDABAD

Subject : SOFTWARE PROJECT MANAGEMENT


Component : (Specify CEC/Internal) TRISEM 5

Submitted By
PRANJALI SHARMA BETA PGDM2020-091
SHRISHTI SONI BETA PGDM2020-105

Under The Guidance Of


NAME : Prof. Dhruti Shah
DESIGNATION : Professor at Narayana Business School

1
ABSTRACT
The development and utilization of information technology will make the competition among
universities, as a result the universities should maintain their quality of services to get their
potential customers and key customers. The development of academic information system to
improve the services can be done by apply the Customer Relationship Management or (CRM).

WATERFALL MODEL
The waterfall method was the first software process model. This model goes through helping the
implementation of the project through a linear-sequential life cycle. It is easy to understand and
use because each stage must be completed before the next one can start. To make sure compliance
with requirements; the project must be reviewed at the end of each stage. The result of each phase
is one or more documents.

This model has five phases: Requirements analysis and specification, design, implementation, and
unit testing, integration and system testing, and operation and maintenance.

In this study the model development method CRM used is Waterfall Model or Linear Sequential
Model. This model is a systematic approach and sequence ranging from system level requirements
and then headed to the stage of analysis, design, coding, testing/ verification, and maintenance.

2
WATERFALL MODEL PROCESS
(Customer Relationship Management (CRM) to improve Academic
Information Systems)

ENQUIRY

USERS
ENROLLMENT

ENGAGE

ACQUIRE

PROVIDER

GENERATE

REPORTS

3
1. REQUIREMENTS

Priority of user functional requirements of the system proposed is as follows:

1. The system must be able to manage the data that there is criticism and suggestions on
customer service.
2. The system receives input through the website critiques and suggestions.
3. The system should be able to make a report for criticisms and suggestions to top
management.
4. The system must be able to manage personal attention.
5. The system will inform the greeting for personalized birthday for students or lecturer.
6. The system will inform the personal greeting to students or faculty who get good
performance.
7. The system will inform the personal greeting to students who have graduation.
8. The system able to inform
a. IP (GPA) on a particular semester and the details of the grade.
b. IPs (temporary a Grade).
c. List of courses and the amount of credits (Semester Credit Units) are taken by students
in a particular semester.
d. The total number of credits that have taken up half run.
e. Percentage of student attendance by student’s access, prospective students, or parents.
9. The system able to inform
a. Course information to students who intended
b. Notice to parents of students who have not paid tuition fees
c. Academic announcements to students and faculty
10. Management system can perform academic announcements
11. Simulation test system provides services to prospective students.
12. The system can perform management reports to the Top Management of academic

2.PHASE SYSTEM AND SOFTWARE DESIGN

This stage is used to change the above needs to be representation in the form of a "blueprint"
software before the coding begins. The design should be able to implement the requirements
mentioned in the previous stage.

4
3.PHASE IMPLEMENTATION AND UNIT TESTING

This stage is the implementation of the technical design it will produce a model of CRM.

4.PHASE INTEGRATION AND SYSTEM TESTING

Basically, this stage is the stage of the unification of these functions were a whole (system
testing) and phase operate the program in its environment and perform maintenance, such
adjustments or changes due to adaptation to the actual situation.

5.PHASE OPERATION AND MAINTENANCE

This stage is also useful for the development of the system in the future such as when there is a
change of the operating system, or other device. Due to this study is limited to the modeling of
CRM, then this step will not be performed.

REFERENCES

• https://www.geeksforgeeks.org/software-engineering-classical-waterfall-model/
• https://www.softwaretestinghelp.com/what-is-sdlc-waterfall-model/
• https://www.educba.com/waterfall-model/
• https://www.researchgate.net/publication/335853546_Extracting_CRM_Requirements_-
Waterfall_or_Agile_A_Comparative_Study

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