CHAPTER - 1

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 INTRODUCTION ABOUT BIG BAZAAR

At Big Bazaar Super centre, BIDAR (branch) customers can definitely get the best product at better
price. It sells variety of merchandise at affordable rates; the prices which it claims are lowest... Usually, the
items are clubbed together for offers to customers and it also offers weekend as well as monthly discounts.

At Big Bazaar Super centre one can a find variety of Departments as shown below.

 FOOD BAZAAR

 GENERAL MERCHANDISE

 APPARELS OR FASHION @ BIG BAZAAR

 NEW BUSINESS DEVELOPMENT

 DEPOT

 HOME BAZAAR

 NAVARAS

 ELECTRONICS

These departments are managed by two departments. They are

 OPERATOIONAL DEPARTMENT

 SUPPORTING DEPARTMENTS

Big Bazaar, a part of the future Group, is a hypermarket offering a huge array of Goods of good
quality for all at affordable prices. Big Bazaar with over 140 outlets in a different part of India is present in
both the metro cities as well as in the small towns. Big Bazaar has no doubt made a big name in the retail
industry of India, moreover Shopping here is further made a memorable experience with the varied rates of
discounts on products as well as discount vouchers available in a variety of amounts, like INR 2000, INR
3000, INR 4000, INR 5000 and INR 10000 on all Big Bazaar products and Accessories.

Department of MBA Lingaraj Appa Enggineering College Bidar

The variety of product range in Big Bazaar Super centre:

This large format store comprise of almost everything required by people from Different income
groups. It varies from clothing and accessories for all genders like men, Women and children, playthings,
stationary and toys, footwear, plastics, home utility Products, cosmetics, crockery, home textiles, luggage
gift items, other novelties, and also Food products and grocery. The added advantage for the customers
shopping in Big Bazaar is that there are all time discounts and promotional offers going on in the Big Bazaar
on its salvable products.
Future group (India) Limited, is India’s leading retailer that operates multiple retail formats in both the value
and lifestyle segment of the Indian consumer market. Headquartered in Mumbai (Bombay), the company
operates over 7 millions square feet of retail space, has over 1000 stores across 53 cities in India and
employs over 36,000 people.
The company’s leading formats include Pantaloons, a chain of fashion outlets, Big Bazaar a uniquely Indian
Hypermarket chain, food Bazaar, a supermarket chain, blends the look, touch and feel of Indian bazaars
with aspects of modern retail like choice, convenience and quality and Central, a chain of seamless
destination malls. Some of its other formats include, Depot, Shoe Factory, Brand Factory, Blue Sky, Fashion
Station, all, Top 10, bazaar and Star and Sitar. The company also operates an online portal
Futurebazaar.com.Big Bazaar is not just another hypermarket. It caters to every need of your family. Where
Big Bazaar scores over other stores is its value for money proposition for the Indian customers. At Big
Bazaar, you will definitely get the best products at the best prices - that’s what they guarantee. With the ever
increasing array of private labels, it has opened the doors into the world of fashion and general merchandise
including Home furnishings, utensils, crockery, cutlery, sports goods and much more at prices that will
surprise you. And this is just the beginning. Big Bazaar plans to add much more to complete your shopping
experience.
Big Bazaar is a chain of hyper markets India, currently with more than 100 stores. It is owned by the Future
retail India ltd, Future Group. It follows the business model as Wal-Mart and has considerable success in
many Indian cities and small towns. The idea was pioneered by entrepreneur Inshore Binyamin, the CEO of
Future Group.

Currently Big Bazaar stores are located only in India. Moreover the customer friendly ambiance and
the organized retailing of products also make Big Bazaar one of the successful retail companies in India…

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 CHAPTER 2

ORGANIZATION PROFILE

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 ORGANIZATION PROFILE

Pantaloon Retail (India) Limited, is India’s leading retailer that operates multiple retail formats in
both the value and lifestyle segment of the Indian consumer market. Headquartered in Mumbai (Bombay),
the company operates over 12 million square feet of retail space, has over 1000 stores across 71 cities in
India and employs over 30,000 people.
The company’s leading formats include Pantaloons, a chain of fashion outlets,  Big Bazaar, a
uniquely Indian hypermarket chain, Food Bazaar, a supermarket chain, blends the look, touch and feel of
Indian bazaars with aspects of modern retail like choice, convenience and quality and Central, a chain of
seamless destination malls. Some of its other formats include Brand Factory, Blue Sky, all, Top 10 and Star
and Sitar. The company also operates an online portal, futurebazaar.com.

A subsidiary company, Home Solutions Retail (India) Limited, operates Home Town, a large-format
home solutions store, Collection , selling home furniture products and Ezone focused on catering to the
consumer electronics segment.
Pantaloon Retail was recently awarded the International Retailer of the Year 2007 by the US-based
National Retail Federation (NRF) and the Emerging Market Retailer of the Year 2007 at the World Retail
Congress held in Barcelona. Pantaloon Retail is the flagship company of Future Group, a business group
catering to the entire Indian consumption space

FUTURE GROUP:
Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of India’s leading business
houses with multiple businesses spanning across the consumption space. While retail forms the core
business activity of Future Group, group subsidiaries are present in consumer finance, capital, insurance,
leisure and entertainment, brand development, retail real estate development, retail media and logistics. Led
by its flagship enterprise, Pantaloon Retail, the group operates over 12 million square feet of retail space in
71 cities and towns and 65 rural locations across India. Headquartered in Mumbai (Bombay), Pantaloon
Retail employs around 30,000 people and is listed on the Indian stock exchanges. The company follows a
multi-format retail strategy that captures almost the entire consumption basket of Indian customers. In the
lifestyle segment, the group operates Pantaloons, a fashion retail chain and Central, a chain of seamless
malls. In the value segment, its marquee brand, Big Bazaar is a hypermarket format that combines the look,
touch and feel of Indian bazaars with the choice and convenience of modern retail.

Department of MBA Lingaraj Appa Enggineering College Bidar

 In 2008, Big Bazaar opened its 100th store, marking the fastest ever organic expansion of a
hypermarket. The first set of Big Bazaar stores opened in 2001 in Kolkata, Hyderabad,Bangalore,Belagavi
and Hubballi.

The group’s specialty retail formats include, books and music chain, Depot, sportswear retailer,
Planet Sports, electronics retailer, Ezone, home improvement chain, Home Town and rural retail chain,
Aadhar, among others. It also operates popular shopping portal, futurebazaar.com.

Future Capital Holdings, the group’s financial arm provides investment advisory to assets worth over
$1 billion that are being invested in consumer brands and companies, real estate, hotels and logistics. It also
operates a consumer finance arm with branches in 150 locations.

Other group companies include, Future Generali, the group’s insurance venture in partnership with
Italy’s Generali Group, Future Brands, a brand development and IPR company, Future Logistics, providing
logistics and distribution solutions to group companies and business partners and Future Media, a retail
media initiative.

The group’s presence in Leisure & Entertainment segment is led through, Mumbai-based listed
company Galaxy Entertainment Limited. Galaxy leading leisure chains, Sports Bar and Bowling Co. and
family entertainment centers, F123. Through its partner company, Blue Foods the group operates around
100 restaurants and food courts through brands like Bombay Blues, Spaghetti Kitchen, Noodle Bar, The
Spoon, Copper Chimney and Gelato. Future Group’s joint venture partners include, US-based stationery
products retailer, Staples and Middle East-based Axiom Communications.

The group’s flagship company, Pantaloon Retail was awarded the International Retailer of the Year
2007, by the US-based National Retail Federation, the largest retail trade association and the Emerging
Market Retailer of the Year 2007 at the World Retail Congress in Barcelona.

Future Group believes in developing strong insights on Indian consumers and building businesses
based on Indian ideas, as espoused in the group’s core value of ‘Indianness.’ The group’s corporate credo is,
‘Rewrite rules, Retain values.

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AFFILIATE COMPANIES
Home Solutions Retail (India) Limited
Future Media (India) Limited
Future Logistic Solutions Limited
Future Axiom Telecom Limited
Pantaloon Food Product (India) Limited
Future General India Insurance Company Ltd
Future Capital Holdings Ltd
Future Bazaar India Ltd
Staples Future Office Products Private Ltd

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 2.1 BACKGROUND

Major Milestones
1987 Company incorporated as Manz Wear Private Limited. Launch of Pantaloons
trouser, India’s first formal trouser brand.
1991 Launch of BARE, the Indian jeans brand.
1992 Initial public offer (IPO) was made in the month of May.
1994 The Pantaloon Shoppe – exclusive menswear store in franchisee format
launched across the nation. The company starts the distribution of branded
garments through multi-brand retail outlets across the nation.
1995 John Miller – formal shirt brand launched.
1997 Pantaloons – India’s family store launched in Kolkata.
2001 Big Bazaar, ‘Is se sasta aur accha kahi nahin’ - India’s first hypermarket
chain launched.
2002 Food Bazaar, the supermarket chain is launched.
2004 Central – ‘Shop, Eat, Celebrate In The Heart Of Our City’ - India’s first
seamless mall is launched in Bangalore.
2005 Fashion Station - the popular fashion chain is launched

all – ‘a little larger’ - exclusive stores for plus-size individuals is launched

2006 Future Capital Holdings, the company’s financial is formed to manage over
$1.5 billion in real estate, private equity and retail infrastructure funds. Plans
forays into retailing of consumer finance products.Home Town, a home
building and improvement products retail chain is launched along with
consumer durables format, Ezone and furniture chain, Furniture Bazaar.
Future Group enters into joint venture agreements to launch insurance
products with Italian insurance major, Generali.Forms joint ventures with
French retailer, ETAM Group and US office stationery retailer, Staples.
2007 Future Group crosses $1 billion turnover mark.

Specialized companies in retail media, logistics, IPR and brand development

and retail-led technology services become operational.

Pantaloon Retail wins the International Retailer of the Year at US-based

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 National Retail Federation convention in New York and Emerging Retailer
of the Year award at the World Retail Congress held in Barcelona.

Futurebazaar.com becomes India’s most popular shopping portal.

2008 Future Capital Holdings becomes the second group company to make a
successful Initial Public Offering in the Indian capital markets.

Big Bazaar crosses the 100-store mark, marking one of the fastest ever
expansion of a hypermarket format anywhere in the world.

Total operational retail space crosses 10 million square feet mark.

Future Group acquires rural retail chain, Aadhar present in 65 rural locations.

2.2 NATURE OF BUSINESS

“Future” – the word which signifies optimism, growth, achievement, strength, beauty, rewards and
perfection. Future encourages us to explore areas yet unexplored, write rules yet unwritten; create new

Department of MBA Lingaraj Appa Enggineering College Bidar

opportunities and new successes. To strive for a glorious future brings to us our strength, our ability to learn,
unlearn and re-learn our ability to evolve.

We, in Future Group, will not wait for the Future to unfold itself but create future scenarios in the
consumer space and facilitate consumption because consumption is development. Thereby, we will effect
socio-economic development for our customers, employees, shareholders, associates and partners.

Our customers will not just get what they need, but also get them where, how and when they need.

We will not just post satisfactory results, we will write success stories.

We will not just operate efficiently in the Indian economy, we will evolve it.

We will not just spot trends; we will set trends by marrying our understanding of the Indian
consumer to their needs of tomorrow It is this understanding that has helped us succeed. And it is this that
will help us succeed in the Future. We shall keep relearning. And in this process, do just one thing.

2.3 VISSION, MISSION AND QUALITY POLICY

Group Vision
Future Group shall deliver Everything, Everywhere, Every time for Every Indian Consumer in the
most profitable manner.

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Group Mission

We share the vision and belief that our customers and stakeholders shall be served only by creating
and executing future scenarios in the consumption space leading to economic development.

We will be the trendsetters in evolving delivery formats, creating retail realty, making consumption
affordable for all customer segments - for classes and for masses.

We shall infuse Indian brands with confidence and renewed ambition.

We shall be efficient, cost- conscious and committed to quality in whatever we do.

We shall ensure that our positive attitude, sincerity, humility and united determination shall be the
driving force to make us successful.

 Core Values

 Indianness: confidence in ourselves.

 Leadership: to be a leader, both in thought and business.
 Respect & Humility: to respect every individual and be humble in our conduct.
 Introspection: leading to purposeful thinking.
 Openness: to be open and receptive to new ideas, knowledge and information.
 Valuing and Nurturing Relationships: to build long term relationships.
 Simplicity & Positivity: Simplicity and positivity in our thought, business and action.
 Adaptability: to be flexible and adaptable, to meet challenges.
 Flow: to respect and understand the universal laws of nature.

2.4 WORKFLOW MODEL

ORGANISATIONAL DEPARTMENT

1. Store Manager

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 This is the highest position in the store. He is the father & head of the family. He is decision maker
for the store. The store Manager is responsible fro both the top line responsibility is sales & the bottom line
responsibility is profit.
Role of SM involves:
Ensuring smooth operations of the store.
Making plans to ensure highest profit for the store.
Proper execution of plans.
Deciding on offers or deals for clearance of products.

2. Assistant Store Manager

There is an only one ASM in the store. ASM looks after 1 to 2 department of the store. The main
function of the ASM is to assist the SM in his targets & help achieve him the same.

3. Department Manager
This designation is present for both the functional departments as well as the store department. A
definite sales target is set for each department & it is responsibility of each DM to achieve the same. The
DMs of the functional department are responsibility of the smooth operation of their respective departments.
There are five DMs in the store.

4. Assistant Department Manager

As the name suggest the main role of ADMs is to assist the DMs in their work. There are 8 ADMs in the
store

5. Team Leader
Sometimes a department is divided into sections & there are different teams appointed to look after
these sections. TLs are the heads of such teams. There are total 25 team leaders in the store.

6. Team Members
The company operates 120 Big Bazaar stores, 170 Food Bazaar stores, among other formats, in
over 70 cities across the country, covering an operational retail space of over 6 million square feet. As a
focussed entity driving the growth of the group's value retail business, Future Value Retail Limited will

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continue to deliver more value to its customers, supply partners, stakeholders and communities across the
country and shape the growth of modern retail in India.

Cities where stores are located:

Agra,
Ahmad abad,
Indore,
Lucknow, ,
Manipur,
Bangalore,
Mumbai,
Bagur,
Derrapar,
Panipath,
Allahabad,
Bangalore,
Bhubaneshwar,
Chennai,
Combatiré,
Gaviaba, Jugaron,
Hyderabad,
Pune,
Surat,
Thiruvananthpuram Vishakhapatnam.
My sore,
Belagavi,
Hubballi.

2.5 PRODUCT/ SERVICE PROFILE

Level 1
Food Bazaar
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 Fruits & Vegetables
Bakery Items
Stainless Steel Utensils
Plastics
Crockery
Mobiles
Cosmetics
Herbal
Confectionery
Non-Food Dept

Level 2
A. Department
General Books
Children Stationary
Office Stationary
Games VCD's & DVD's

B. NBD(New Business Development)

Gift items
Car & Motor Cycle Covers
Helmets
Scents & Perfumes
Home Decor
Auto accessories

C. Toys and sports Dept

Soft Toys
Hard Toys

D. Home Line
Bed Sheets, Pillows, Bed Spreads
Towels, Yellow dust
Carpets, Cushion Covers

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 Chair Bags

E. Footwear Bazaar

F. Ladies Accessories

G. Clothes Dept
Ladies saris
Girls Dress Materials
Kids Wear

Level 3

Furniture Dept
Men’s Formals & Casuals Wears
Men’s Accessories
Luggage
Electronic Products
Home Appliances

Board of Directors:

Mr. Inshore Binyamin, Managing Director

Mr. Gopikishan Binyamin, Whole time Director

Mr. Rakish Binyamin, Whole time Director

Mr. Vijay Kumar Chopra, Director

Mr. Sails Haribhakti, Independent Director

Mr. S Doorway, Independent Director

Dr. D O Cushy, Independent Director

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 Ms. Baal Desponded, Independent Director

Mr. Anil Harish, Independent Director

The variety of product range in Big Bazaar Super centre:

This large format store comprise of almost everything required by people from Different income
groups. It varies from clothing and accessories for all genders like men, Women and children, playthings,
stationary and toys, footwear, plastics, home utility Products, cosmetics, crockery, home textiles, luggage
gift items, other novelties, and also Food products and grocery. The added advantage for the customers
shopping in Big Bazaar is that there are all time discounts and promotional offers going on in the Big Bazaar
on its salvable products.

Future group (India) Limited, is India’s leading retailer that operates multiple retail formats in both
the value and lifestyle segment of the Indian consumer market. Headquartered in Mumbai (Bombay), the
company operates over 7 millions square feet of retail space, has over 1000 stores across 53 cities in India
and employs over 36,000 people.

The company’s leading formats include Pantaloons, a chain of fashion outlets, Big Bazaar a uniquely
Indian Hypermarket chain, food Bazaar, a supermarket chain, blends the look, touch and feel of Indian
bazaars with aspects of modern retail like choice, convenience and quality and Central, a chain of seamless
destination malls. Some of its other formats include, Depot, Shoe Factory, Brand Factory, Blue Sky, Fashion
Station, all, Top 10, bazaar and Star and Sitar. The company also operates an online portal
Futurebazaar.com.Big Bazaar is not just another hypermarket. It caters to every need of your family. Where
Big Bazaar scores over other stores is its value for money proposition for the Indian customers. At Big
Bazaar, you will definitely get the best products at the best prices - that’s what they guarantee. With the ever
increasing array of private labels, it has opened the doors into the world of fashion and general merchandise
including

Home furnishings, utensils, crockery, cutlery, sports goods and much more at prices that will
surprise you. And this is just the beginning. Big Bazaar plans to add much more to complete your shopping
experience.

Department of MBA Lingaraj Appa Enggineering College Bidar

 Big Bazaar is a chain of hyper markets India, currently with more than 100 stores. It is owned by the
Future retail India ltd, Future Group. It follows the business model as Wal-Mart and has considerable
success in many Indian cities and small towns. The idea was pioneered by entrepreneur Inshore Binyamin,
the CEO of Future Group.

Currently Big Bazaar stores are located only in India. Moreover the customer friendly ambiance and
the organized retailing of products also make Big Bazaar one of the successful retail companies in India…

2.6 OWNERSHIP PATTERN

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 Future Value Retail Limited is a wholly owned subsidiary of Pantaloon Retail (India)
Limited. This entity has been created keeping in mind the growth and the current size of the company’s
value retail business, led by its format divisions, Big Bazaar and Food Bazaar. 

ABOUT THE BIG BAZAAR:

 Total Number of Outlets – 401
 Number of Cities covered – 122
 Retail space under use 3 million square feet
 Footfalls - 12 crore per year
 Conversion rate – 50%
 Average bill per customer – 700Rs
 Employee Strength – 36000 by 2015
 Investment planned – Rs1,295.16crcrore
 Targeted sales turnover – Rs 10,341.66cr by 2015
 Retail space available – 10million sq ft by 2010

ORGANIZATION STRUCTURE

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 Following is organizational hierarchy in Big Bazaar

Store manager

Asst. store manager

Dept.m Mkt. mgr HR Mgr Administration Info

gr

Visual Sales Mgr

merchandising
Asst. Dept Maintenance
mgr
CSD Security
Asst. Dm
Team House
leader keeping Cashiers

1. Store manager
This is the highest position in the store. He is the father and head of the family. He is the decision
maker for the store. The store manager is the responsible for both the top line responsibility is sales and the
bottom line responsibility is profit.

Role of Store Manager involves—

 Ensuring smooth operations of the store.
 Making plans to ensure highest profit for the store.
 Proper execution of plans.
 Deciding on offer/deals for clearance of products.
 Conducting meeting for proper communication flow.
2. Assistant store manager

Department of MBA Lingaraj Appa Enggineering College Bidar

 There are three ASM’s in the store. Each ASM looks after 1 to 2 department of the store. The main
function of the ASM is to assist the SM in his targets and help achieve him the same.

3. Department manager
This designation is present for both functional departments as well as the store department. A
definite sales target is set for each department and it is responsibility of each DM to achieve the same. The
DM’s of the functional department are responsibility of the smooth operation of their respective
departments. There are 5 DM’s in the store.

4. Assistant department manager

As the name suggests, the main role of the ADM’s is to assist the DM’s in their work. There
are 8 ADM’s in the store.

5. Team Leader
Sometimes department is divided into sections and there are different teams appointed to look after
these sections. Team leaders are the heads of such teams. There are total 105 TM’s and TL’s in the store.

6. Team Members
These comprise of almost 80% of total staff. They are the actual customer facing members and their
key role is to provide best service to the customer. Pleasing personality, good communication skills and
overall product knowledge are the main requirement for this post.

COMPETITORS INFORMATION
Shopper’s Stop
Westside
Lifestyle
RPG Retail
Crossword
Primal
Copeland Mal
Tate Star Bazaar
More
Reliance Fresh
Spencer’s.

2.7 AWARDS AND RECOGNITION

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CNBC Awash Consumer Awards 2009

 Most Preferred Multi Product Chain - Big Bazaar

 Most Preferred Multi Brand Food & Beverage Chain - Big Bazaar
Images Fashion Forum 2009

 Most Admired Fashion Group Of The Year - Future Group

 Most Admired Private Label - Pantaloons, the lifestyle format
 Critics Choice For Pioneering Effort In Retail Concept Creation - Central
Coca-Cola Golden Spoon Awards 2009

 Most Admired Food & Grocery Retailer Of The Year

 Most Admired Food Court
 Most Admired Food Professional

Indian Retail Forum Awards 2008

 Most Admired Retail Company of the year - Future Group

 Retail Face of the Year - Inshore Binyamin
 Best Retailer Of The Year ( Hypermarket) - Big Bazaar
Future Group was awarded the Most Admired Retail Company of the year by the Indian Retail
Forum at a glittering ceremony organized in Mumbai. Mr. Inshore Binyamin also won Retail Face of the
Year.

India Retail Forum (IRF) is a platform for intellectual insights and information exchange for the
retail business in the Indian subcontinent. The forum presents the business of retail in the region to a global
audience, with the express aim of facilitating understanding about and encouraging investment in this
massive marketplace.

Big Bazaar, the value format of Future Group bagged the Best Retailer of the Year (Hypermarket).

The INDIASTAR Award 2008

 Food Bazaar: Best Packaging Innovation

Food Bazaar bagged the INDIASTAR Award for Best Packaging Innovation in India, for its
private label brand Fresh and Pure Chaka Atta.

INDIASTAR Award is a biennial event which aims to promote and encourage excellence in
packaging design, innovation and technology. The contest was established in 1972 and is considered as the

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most popular and premier event for India’s packaging fraternity. This year there were around 357 entries
and the participants had to submit a sample of their designs for selection.

With this award, Pantaloon Retail (India) Limited becomes the first Indian Retailer to win the
prestigious INDIASTAR Award.

Retail Asia Pacific 500 Top Awards 2008

 Gold Winner -Top Retailer 2008 Asia Pacific

Retail Asia Publishing Pet, the institutor of these awards, aims to set a platform that appraise raises
and recognizes the development and growth of retailing throughout the Asia Pacific region.

The Reid & Taylor Awards for Retail Excellence 2008

 Retail Leadership Award: Inshore Binyamin

 Retail Best Employer of the Year: Future Group
 Retailer of The Year: Home Products and Office Improvements: Hometown
The Reid & Taylor Awards for Retail Excellence are an important feature of the Asia Retail Congress,
Asia’s single most important global platform to promote world-class retail practices. These awards are
aimed at honoring the best, in the Asian Retail scenario. India played host to Asia Retail Congress 2008.

Images Retail Awards

Most Admired Retail Face of the Year: Inshore Binyamin

Most admired retailer of the year: Large format, multi product store: Big Bazaar

Most admired retailer of the year: Food and Grocery: Food Bazaar

Most admired retailer of the year: Home & office improvement: Hometown

Most admired Retail Company of the year: Pantaloon Retail (India) Ltd.

 Images Retail Forum followed strict international benchmarks in deciding the top honors for
Images Retail Awards ’07, with IRIS as knowledge partner and global consulting firm AT Kearney as the
Process Approver.

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National Retail Federation Awards

International Retailer for the Year 2007 – Pantaloon Retail (India) Ltd

The National Retail Federation is the world’s largest retail trade association with over 1.4 million members
in the US and across the world. Some of the past winners of the award include Metro AG (Germany),
Carrefour (France), Zara (Spain), Boticario (Brazil).

World Retail Congress Awards

Emerging Market Retailer of the Year 2007 – Pantaloon Retail (India) Ltd

The inaugural World Retail Congress held in Barcelona, Spain in March 2007 attracted over one thousand
retail professionals from over sixty countries. The awards were decided by a multinational Grand Jury.
Winners in other categories included Indicted, Mall of Emirates, Marks & Spencer and IKEA.

Hewitt Best Employers 2007

Vest Employers in India (Rank 14th) – Pantaloon Retail (India) Ltd

Leading human resources consultancy, Hewitt Associates conducts an annual survey of the best employers
in India, as part of its global initiative. It is based on CEO interview, People Practices Inventory and
Employee Opinion Surveys. Pantaloon Retail became the only retailer to feature among the twenty-five
best employers in India.

PC World Indian Website Awards

Best Indian Website In The Shopping Category – Futurebazaar.com PC World, a leading consumer
technology magazine selected the best Indian websites in various categories based on use of technology for
delivering solutions, information being presented in an intuitive and concise manner and overall
experience aided by design.

Reader’s Digest Trusted Brands Platinum Awards

Trusted Brands Platinum Award (Supermarket Category) – Big Bazaar

The Reader’s Digest awards are based on surveys done among consumers by independent research agency,
Nielsen Media Research. This is the second consecutive time Big Bazaar has won this award.

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Retail Asia Pacific Top 500 Awards 2006
Asia Pacific Best of the Best Retailers – Pantaloon Retail (India) Ltd Best Retailer in India –
Pantaloon Retail (India) Ltd
The Retail Asia publication in association with Euro Monitor and KPMG honors the best retailers in 14
countries across the Asia Pacific region. The awards were presented in Singapore in October, 2006.

Asia money Awards

Best Managed Company in India (Mid-cap) – Pantaloon retail (India) Ltd.

The Asia money publication conducts a poll among fund manages and investors and does a quantitative
analysis of financial performance to select best managed companies in Asian countries.

Ernst & Young Entrepreneur of the Year Award

Ernst & Young Entrepreneur of the Year (Services) – Inshore Binyamin Considered to be one of
the most prestigious business awards in India, a jury comprising leading names in Indian business selected
the winners based on courage, creativity, passion, endurance and vision.

CNBC Indian Business Leaders Awards

The First Generation Entrepreneur of the Year – Inshore Binyamin Organized by CNBC-TV18, the
twelve awardees in various categories are decided by a high profile jury, along with research partners - The
University of Chicago Graduate School of Business, Development Dimensions International (DDI) and
AC Neilson ORG MARG.

Lakshmipat Singhania – IIM Lucknow National Leadership Awards

Young Business Leader – Inshore Binyamin The award recognizes and honors individuals who
have contributed consistently to the betterment of our country through their pursuit of excellence. The
awards were presented in New Delhi by the Prime Minister Dr. Manmohan Singh in December, 2006.

Images Retail Awards

 Best Value Retail Store – Big Bazaar

 Best Retail Destination – Big Bazaar
 Best Food & Grocery Store – Food Bazaar
 Retail Face of the Year – Inshore Binyamin

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 The IRA awards are decided through a nationwide consumer & industry poll and nominations
followed by performance assessment by team of analysts and jury.

Readers’ Digest Awards

Platinum Trusted Brand Award - Big Bazaar

The Reader’s Digest awards are based on surveys done among consumers by independent research
agency, Nielsen Media Research.

CNBC Awash Consumer Awards

Most Preferred Large Food & Grocery Supermarket – Big Bazaar Conducted in association with
AC Nielsen-ORG Mart across 21 major cities, nearly 10,000 consumers were asked to choose their most
preferred brands.

Reid & Taylor Awards for Retail Excellence

Retail Entrepreneur of the Year – Inshore Binyamin

Readers Digest and Awash Consumer Award

 Big Bazaar - Most preferred, large, Food and Grocery store

Readers Digest Platinum Trusted Brand Award

 Big Bazaar - Earning a trusted Place in the everyday lives of consumers

Images Retail Awards 2005

 PRIL – Most admired retailer of the year

 Food Bazaar - Retailer of the year (food and grocery)
 Big Bazaar – Retailer of the year (value retailing)
 Central – Retail launch of the year


Business today selected PRIL among:

 Top 20 companies in India to watch in 2005

 India’s most investor-friendly companies in the top 75
 India’s biggest wealth creators in the top 100

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Images Retail Awards 2004

 PRIL – Most admired retailer of the year

 Food Bazaar - Retailer of the year (food and grocery)
 Big Bazaar – Retailer of the year (value retailing)
 Central – Retail launch of the year

Reid & Taylor and DLF Awards

PRIL – Retailer of the year 2003

Indian Express Award

PRIL- Marketing excellence and excellence in brand building.

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 2.8 FUTURE GROWTH AND PROSPECTS

Recently they are interested to expand their retail business in Mysore and along with that they are
interested to establish two retail outlets in Gulbarga District.

Big Bazaar Plans 300 Stores by 2010-11

20 May, 2009, 1722 hrs IST, PTI NEW-DELHI

 Inshore Binyamin-promoted Future Group's retail chain Big Bazaar is planning to have
300 hypermarkets in the country by 2010-11.

 The company is also mulling to increase its annual turnover to Rs 13,000 crore by 2010-11, up from
Rs 3,600 crore last fiscal on the back of its expansion.
"We started with our first store in October 2001 and have now crossed the hundred marks with
three stores opened today in Pune Cut tack and Delhi. Our plan is to increase the number of our
stores to 300 by end of the 2010-11 fiscal," Big Bazaar Chief Executive Officer Raja Amphora
said.

 He said the company would have another 35 odd stores by end of its fiscal in June 2009 to take the
total number to 135.
"We are targeting a turnover of Rs 5,000 core this year and have plans for reaching a figure of Rs
13,000 core by 2010-11 fiscal," Amphora said.
 He added that the company would be looking at both the metros and Tier I cities, besides Tier II and
smaller cities, for the expansion.
 The Big Bazaar hypermarkets had a footfall of 11 core last fiscal and the company is aiming for
an increase in the numbers up to 14 cores this year.
 The size of its hypermarkets on average is 30,000 sq ft to one laky sq ft.
The company is also launching a special festive season 'One in a Lifetime' offers across all its stores
on October 1-5. The offer would run in all Big Bazaar format stores on apparels, footwear,
accessories and general merchandise, he added.
These comprise of almost 80% of total staff. They are the actual customer facing members & their
key role is to provide best service to the customer. Pleasing personality, good communication skills
& overall product knowledge are the main requirement for this post.

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FUNCTIONAL DEPARTMENT
The store operations are divided into various operations which are carried out by the respective
functional departments.

1. HUMAN RESOURCE DEPARTMENT

Human resource development deals with the following:
A. Manpower recruitment:
Recruitment for the position of team members, TLs & some times even ADMs is done at the store by
the HR head, SM & ASMs. However for the recruitment for the higher posts like DMs, ASMs & SM, the
selection is done at the zonal office.
All candidates have to undergo a selection process. This process comprises of the return test
followed by group discussion, role play & the final interview.

B. Manpower Training & Development:

The main idea behind this program is to develop knowledge skill & attitude required by an individual
to perform adequately a given task. This training program has been successfully improving the performance
of the employee & which in turn has enhanced the organizational performance. Various training programs
along wit the written test at each of the training levels have been designed. They are cashier training, group
philosophy, training on retail business, values, sales training, policies, product knowledge etc

C. Maintaining Employee Records:

The personal information of the each employee is maintained in the SAP. Information related to
leaves, provident fund, gratuity, ESI, bonus, salary, personal loans, etc is maintained by HR dept.

D. Deciding salary and wages:

The salary is finalized considering following factors
1. Current salary level
2. Qualification and experience
3. Level at which the job is offered
4. Existing salary levels in the organization.
5. Market trends
Various levels are available to the employees like casual leaves, sick leaves, earned leaves, maternity
leaves, all purpose leaves, paid holiday, compensatory off and weak off.

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 E. Employee Welfare:
Every organization conducts welfare activities for its employees. The welfare activities in big bazaar
are unique by them selves.
Following are the welfare activities in the big bazaar
1. Award to staff that help in the pointing pilferage
2. Cultural activities to provide scope for their hidden talents
3. Birthday celebrations
4. Long-term service awards

2. LOGISTIC DEPARTMENT
The inventory levels of the store have to be maintained to avoid any stock outs. LD is mainly
concerned with the stock management in the store. They maintain supply flow of required stock. The focus
of LD in on removing inefficient in fulfilling customer demand in the real time.
The role of the LD:
A. Safe & reliable transport in as much low price as possible
B. maintains contact with distribution teams (Trucks, Trains ...) and track where the material is.
C. partnership with transportation firm so that cost and transport can be shared does not occupy the
whole truck space
D. Merchandise received from the central warehouse or vendors are taken to the stores after
undergoing the inward process. The excess merchandise displayed on the floor gets sold out. It refers to
effective and cautious way of moving the merchandise from store warehouse to respective section inside the
store where they have to be displayed and sold to the customers.

3. VISUAL MERCHANDISING
Visual merchandising Department helps in educating the customer about the product/Service in an
effective and creative way while enabling a successful selling process. Effective visual merchandising helps
in the drawing attention of the customers and helps them to match their needs.
Duties and responsibilities:
1. Communicate with the manager of the dept stores to workout floor layout and display points as
well as how and what items are to be displayed.
2. Design window or internal displays based on a theme style or trend of advertising.
3. Dress mannequins & use appropriate lightning to display merchandise for the best presentation
possible.
4. Arrange signage and taking down the display after promotion.

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 This department not only deals with the promotional displays inside the adore but also outside the
store. Putting hoardings, which are very large boards of advertisements usually found b y roadside or putting
window displays, which are setting the scenes of what the customer will find inside the store is also under
the scope of usual merchandising dept.

4. COMMERCE DEPARTMENT
The role of the commerce dept refers to cashiering. Their functions include cash management & cash
trouble shooting.
Cashier Process: It includes accepting the merchandise from the customer, scanning it, creating the bill,
accepting the payment & finally packing the merchandise for the customer. The cashier should count total
number of merchandise & compare it with the bill. Then that number has to be noted on the bill copy.

The cashier accepts the payment for the bill in the form of cash, cards & gift vouchers. Through
point of sales software, total sales at point can be determined. At the closing time the cashier hand over the
cash, credit notes, gift vouchers to the head cashier.

He verifies the amount with the sale amount & in case of any difference he balances the amount to
respective cashier salary. Hence it is a job of great responsibility for the cashiers. The next morning the cash
is deposited in the bank.

5. ADMINISTRATION DEPARTMENT
This is divided into following sections
Security Services: The security personal is under contract basis. They are security staff working
for pantaloons retail India ltd (PRIL). The complete store security & movement tracking are under
their control.
House-Keeping: Their man duty is to look after the cleanliness, & overall
Hygiene of the store. The admin manager creates checklists for the cleaning schedules & the
team member’s work in accordance to those checklists.
Packers: Proper packing of the sold goods is required before handling it over to the customer.
Helpers to the cashiers are appointed to do this job. Packing the food items to be handled with
care & other items all separately is their job.
Loaders: Few people are appointed to load & unload merchandise from trucks & cautiously
transfer them to desired location in the store.
Standard Operation Procedure: In this section various registers are maintained

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  Key movement register: the various store key are mentioned by different staff members.
These people have to make entries in their register regarding the keys they carry.
 Staff Value Declaring Register: Every staff members while entering the store has to declare
the amount of cash with them. This is done to minimize thefts within the store.
 Customer Foot-fall Report: This register is updated every hour. The total umber of customers
that entered the store in that hour are counted & noted down in this register.
 Staffs Purchase Register: Entries are made in the register regarding the purchases made by
the staff members in the store.
 Staff grooming register: Entries regarding the appearance, personal hygiene, presenting self
& dress code of the team members are made.

6. MAINTAINENCE & FACILITIES DEPARTMENT

The functions of this dept are:
 To check functioning of various items like escalators, ACS, frozen section, lightning equipments etc.
 In case of their malfunctioning, repairs have to be carried out as soon as possible to ensure proper
store operation.

7. IT DEPARTMENT
The software used on PRIL showroom in retail enterprise manager (REM). In this all the information
concerning the product like name, category, bar code number, MRP, discount rate, net price etc are store.

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 CHAPTER-4

SWOT ANALYSIS

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 SWOT ANALYSIS:

STRENGTHS
 High brand-Equity in evolving retail markets.
 State of art infrastructure of the Big Bazaar outlets.
 Point of purchase promotions to increase the purchase.
 Variety of stuff under single roof increasing customer time and available choices.
 Low price
 Customer service desk.
 Advertisement.
WEAKNESSES
 Unable to meet store opening targets.
 Falling of revenue per square feet.
 Less store space.

OPPORTUNITY
 Organized retail is just 8% of total pie of Indian market.
 Evolving consumer preference in recent years.
 Huge complexes offer shopping.
THREATS
 Competitors, Global big players planning to foray into the markets.
 Government policies are not well-defined in emerging markets like India.
 Unorganized retail market of India.

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 CHAPTER-5
ANALYSIS OF FINANCIAL STATEMENTS

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