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Assignment 1: Analysis of The SBI Bank

During the COVID-19 pandemic, many companies faced losses in market share and manufacturing due to disruptions in their supply chains. The banking sector was affected in areas like stock market volatility, business continuity, customer relationships, and risk costs. An analysis of State Bank of India (SBI) found that total income growth decreased during the lockdown but increased to 8.4% after restrictions eased as SBI prioritized customers and digitized processes. SBI upgraded policies to allow work from home and anywhere, stepped up digitization efforts, and ensured smooth digital operations for employees on laptops and mobile devices. During the lockdown, SBI was able to achieve 98% branch operations and 91% alternate channel operability through its focus

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Rohit Singh
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55 views1 page

Assignment 1: Analysis of The SBI Bank

During the COVID-19 pandemic, many companies faced losses in market share and manufacturing due to disruptions in their supply chains. The banking sector was affected in areas like stock market volatility, business continuity, customer relationships, and risk costs. An analysis of State Bank of India (SBI) found that total income growth decreased during the lockdown but increased to 8.4% after restrictions eased as SBI prioritized customers and digitized processes. SBI upgraded policies to allow work from home and anywhere, stepped up digitization efforts, and ensured smooth digital operations for employees on laptops and mobile devices. During the lockdown, SBI was able to achieve 98% branch operations and 91% alternate channel operability through its focus

Uploaded by

Rohit Singh
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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ASSIGNMENT 1

During covid-19 many companies faced loses in terms of market shares, manufacturing unit in terms of
their OEM’s and manufacturing unit.

When we talk about the banking sectors, following areas were affected:

 High Volatility in the stock markets


 Business continuity management
 Customer Relationship Management
 Cost of Risk

Analysis of the SBI bank:

As per the analysis of the above statement Total income growth in December 19 was 6.76% when there
was no sign of the covid. After that when the Covid started it decreases and continuously decreases
during the lockdown. After that when government allowed for opening all then SBI growth is increased
to 8.4% which is really an amazing growth of te bank as compared to the all.

The reasons behind their growth is they ensured their priorities towards the customers. They had
started making teams for the different zones. Apart from that, their digital footprints naming YONO app
and end user app makes everything easier for their customers.

Their upgrading policies from Work from home to work from anywhere makes everything easier for the
employees. They stepped themselves towards the digitisation. Even their digitisation process is so much
smooth for the employees that they can work on any of the platform either on the laptop or on the
mobile also.

As per the Amol Pai (CTO) of the SBI bank said with the economic times that they already limited
themselves to the urban and semi urban areas where they believe every area has got the good network
connectivity. In short banking activities during the lockdown period were stopped for the sometime.
After that WFH and WFA makes everything easier and this created the satisfaction among the
customers.

As per that period, bank was basically able to achieve 98% branch operation as well as 91% alternate
channel operability during the lockdown.

They also worked on the risk assessment and business procedures of the bank industry. Their adoption
towards the digital technologies made all possibilities during the crisis also.

ROHIT SINGH
2K20/UMBA/33

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